HP Officejet 100 Mobile Printer L411 User Guide - ENWW

HP Officejet100

User Guide

HP Officejet 100 (L411)Mobile Printer

User Guide

Copyright information© 2014 Copyright Hewlett-PackardDevelopment Company, L.P.Edition 2, 1/2014

Hewlett-Packard CompanynoticesThe information contained in thisdocument is subject to change withoutnotice.All rights reserved. Reproduction,adaptation, or translation of thismaterial is prohibited without priorwritten permission of Hewlett-Packard,except as allowed under copyrightlaws.The only warranties for HP productsand services are set forth in theexpress warranty statementsaccompanying such products andservices. Nothing herein should beconstrued as constituting an additionalwarranty. HP shall not be liable fortechnical or editorial errors oromissions contained herein.

AcknowledgementsBluetooth is a trademark owned by itsproprietor and used by Hewlett-Packard Company under license.ENERGY STAR and the ENERGYSTAR mark are registered U.S. marks.Microsoft, Windows, Windows XP,Windows Vista, Windows Mobile,Windows 7, and Windows 8 are U.S.registered trademarks of MicrosoftCorporation.

Safety information

Always follow basic safety precautionswhen using this product to reduce riskof injury from fire or electric shock.1. Read and understand allinstructions in the documentation thatcomes with the printer.2. Observe all warnings andinstructions marked on the product.3. Unplug this product from walloutlets before cleaning.4. Do not install or use this productnear water, or when you are wet.5. Install the product securely on astable surface.6. Install the product in a protectedlocation where no one can step on ortrip over the line cord, and the linecord cannot be damaged.7. If the product does not operatenormally, see Solve a problem.8. There are no user-serviceable partsinside. Refer servicing to qualifiedservice personnel.

Contents

1 Get startedAccessibility................................................................................................................................7Eco..............................................................................................................................................7Understand the printer parts.......................................................................................................9

Front view.............................................................................................................................9Back and side view.............................................................................................................10Printing supplies area.........................................................................................................11Control Panel......................................................................................................................11Bottom view........................................................................................................................12

Finding the printer model number.............................................................................................12Select print media.....................................................................................................................13

Recommended papers for printing and copying.................................................................13Recommended papers for photo printing...........................................................................14Tips for selecting and using media.....................................................................................15

Load media...............................................................................................................................15Load standard-size media..................................................................................................16Load envelopes..................................................................................................................16Load cards and photo paper...............................................................................................17Load custom-size media.....................................................................................................17

Install and use the battery........................................................................................................18Battery safety......................................................................................................................18Understand the battery.......................................................................................................19Charge and use the battery................................................................................................19

Connect a memory device or camera.......................................................................................21To connect a storage device..............................................................................................21To connect a PictBridge-compatible camera......................................................................21To transfer photos to your computer..................................................................................21

Print from mobile phones..........................................................................................................22Maintain the printer...................................................................................................................22

Clean the printer.................................................................................................................22Turn off the printer....................................................................................................................22

2 PrintPrint documents........................................................................................................................23

Print documents (Windows)................................................................................................23Print documents (Mac OS X)..............................................................................................24

Print brochures.........................................................................................................................24Print brochures (Windows).................................................................................................24Print brochures (Mac OS X)................................................................................................24

Print on envelopes....................................................................................................................25Print on envelopes (Windows)............................................................................................25Print on envelopes (Mac OS X)..........................................................................................25

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Print photos..............................................................................................................................26Print photos on photo paper (Windows).............................................................................26Print photos on photo paper (Mac OS X)...........................................................................26

Print on special and custom-size paper....................................................................................27Print on special or custom-size paper (Mac OS X).............................................................27

Print borderless documents......................................................................................................28Print borderless documents (Windows)..............................................................................28Print borderless documents (Mac OS X)............................................................................29

Print on both sides (duplexing).................................................................................................29To perform duplexing (Windows)........................................................................................29To perform duplexing (Mac OS X)......................................................................................30

3 Work with ink cartridgesInformation about ink cartridges...............................................................................................31Check the estimated ink levels.................................................................................................32Handle the ink cartridges..........................................................................................................33Replace the ink cartridges........................................................................................................33Print with a single ink cartridge.................................................................................................36Store printing supplies..............................................................................................................36Ink cartridge maintenance........................................................................................................36

Align the ink cartridges.......................................................................................................36Calibrate color.....................................................................................................................37Clean the ink cartridges......................................................................................................37

To clean ink cartridges automatically...........................................................................38

4 Solve a problemHP support................................................................................................................................39

Obtain electronic support....................................................................................................39HP support by phone..........................................................................................................40

Before you call..............................................................................................................40Phone support period...................................................................................................40Telephone support numbers.........................................................................................41After the phone support period.....................................................................................43

Troubleshooting tips and resources.........................................................................................43Solve printing problems............................................................................................................43

The printer shuts down unexpectedly.................................................................................44All printer lights are on or flashing......................................................................................44The printer is not responding (nothing prints).....................................................................44Printer does not accept ink cartridge..................................................................................45Printer takes a long time to print.........................................................................................45Blank or partial page printed...............................................................................................46Something on the page is missing or incorrect...................................................................46Placement of the text or graphics is wrong.........................................................................47

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Poor print quality and unexpected printouts.............................................................................48General tips........................................................................................................................48Meaningless characters print..............................................................................................49Ink is smearing....................................................................................................................50Ink is not filling the text or graphics completely..................................................................51Output is faded or dull colored............................................................................................51Colors are printing as black and white................................................................................52Wrong colors are printing...................................................................................................52Printout shows bleeding colors...........................................................................................52Colors do not line up correctly............................................................................................53Streaks or lines in printouts................................................................................................53

Advanced ink cartridge maintenance.......................................................................................54Clean the ink cartridge contacts.........................................................................................54Clean the area around the ink nozzles...............................................................................55Replace the ink service module..........................................................................................57

Solve paper-feed problems......................................................................................................57Media is not supported for the printer.................................................................................57Media is not picked up........................................................................................................58Media is not coming out correctly.......................................................................................58Pages are skewing.............................................................................................................58Multiple pages are being picked up....................................................................................58

Troubleshoot installation issues...............................................................................................58Hardware installation suggestions......................................................................................58Software installation suggestions.......................................................................................59Problems setting up Bluetooth wireless communication....................................................60

Check the Bluetooth settings........................................................................................60Check the Bluetooth wireless signal.............................................................................60

Understand the printer information pages................................................................................60Print printer information pages from the control panel........................................................61Print printer information pages from the software...............................................................61

Clear jams.................................................................................................................................62Clear a jam in the printer....................................................................................................62Tips for avoiding jams.........................................................................................................63

Control panel lights reference...................................................................................................64

A Technical informationWarranty information................................................................................................................69

Hewlett-Packard limited warranty statement......................................................................70Ink cartridge warranty information......................................................................................71

Contents

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Printer specifications................................................................................................................72Physical specifications........................................................................................................72Printer features and capacities...........................................................................................72Processor and memory specifications................................................................................72System requirements..........................................................................................................72Memory device specifications.............................................................................................73Mobile phone printing information......................................................................................73Media specifications...........................................................................................................73

Understand specifications for supported media...........................................................74Set minimum margins...................................................................................................75Guidelines for two-sided (duplex) printing....................................................................76

Print resolution....................................................................................................................76Operating environment.......................................................................................................76Electrical requirements.......................................................................................................77Acoustic emission specification..........................................................................................77

Regulatory information.............................................................................................................78Regulatory model number..................................................................................................78FCC statement....................................................................................................................79Notice to users in Korea.....................................................................................................79VCCI (Class B) compliance statement for users in Japan..................................................79Notice to users in Japan about the power cord..................................................................80Noise emission statement for Germany.............................................................................80LED indicator statement.....................................................................................................80Gloss of housing of peripheral devices for Germany..........................................................80Regulatory information for wireless products.....................................................................80

Exposure to radio frequency radiation..........................................................................80Notice to users in Brazil................................................................................................81Notice to users in Canada............................................................................................81Notice to users in Taiwan.............................................................................................81

European Union Regulatory Notice....................................................................................81Environmental product stewardship program...........................................................................83

Paper use...........................................................................................................................83Plastics...............................................................................................................................83Material safety data sheets.................................................................................................83Recycling program..............................................................................................................83HP inkjet supplies recycling program.................................................................................83Disposal of waste equipment by users in private households in the European Union.......84Power consumption............................................................................................................85Chemical Substances.........................................................................................................85Battery information..............................................................................................................85RoHS notices (China only).................................................................................................86

Third-party licenses..................................................................................................................87HP Officejet 100 (L411) Mobile Printer...............................................................................87

B HP supplies and accessoriesOrder printing supplies online...................................................................................................91Accessories..............................................................................................................................91Supplies....................................................................................................................................91

Ink cartridges......................................................................................................................91HP media............................................................................................................................92

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C Set up the printer for Bluetooth communicationSet up a Bluetooth wireless connection....................................................................................93Set Bluetooth security for the printer........................................................................................93

Use a passkey to authenticate Bluetooth devices..............................................................94Set the printer to be visible or not visible to Bluetooth devices..........................................94To reset to factory default settings.....................................................................................94

D Printer management toolsToolbox (Windows)...................................................................................................................95HP Utility (Mac OS X)...............................................................................................................95Toolbox software for PDAs (Microsoft Windows Mobile)..........................................................95Uninstall and reinstall the HP software.....................................................................................95

Index............................................................................................................................................107

Contents

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1 Get startedThis guide provides details about how to use the printer and how to resolve problems.

• Accessibility• Eco• Understand the printer parts• Finding the printer model number• Select print media• Load media• Install and use the battery• Connect a memory device or camera• Print from mobile phones• Maintain the printer• Turn off the printer

AccessibilityThe printer provides a number of features that make it accessible for people withdisabilities.

VisualThe HP software provided with the printer is accessible for users with visualimpairments or low vision by using the operating system's accessibility options andfeatures. The software also supports most assistive technology such as screenreaders, Braille readers, and voice-to-text applications. For users who are color blind,colored buttons and tabs used in the HP software and on the printer control panel havesimple text or icon labels that convey the appropriate action.

MobilityFor users with mobility impairments, the HP software functions can be executedthrough keyboard commands. The HP software also supports Microsoft® Windows®accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. Theprinter doors, buttons, paper trays, and paper guides can be operated by users withlimited strength and reach.

SupportFor more details about the accessibility of this printer and HP's commitment to productaccessibility, visit HP's Web site at www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple Web site at www.apple.com/accessibility.

EcoHewlett-Packard is committed to providing quality products in an environmentallysound manner. Design for recycling has been incorporated into this product. For moreinformation, seeEnvironmental product stewardship program.

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http://www.hp.com/accessibility

http://www.apple.com/accessibility/

http://www.apple.com/accessibility/

HP is committed to helping customers reduce their environmental footprint. HP hasprovided these features to help you focus on ways to assess and reduce the impact ofyour printing choices.

For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/globalcitizenship/environment/.

Manage powerTo conserve electricity and extend the length of time you can use the printer, theprinter comes with the following features:

• Sleep modePower usage is reduced while in Sleep mode. After initial setup of printer, theprinter will enter Sleep mode after 10 minutes of inactivity. The time to Sleepmode cannot be changed.

• Auto-OffAuto Power-Off is automatically enabled by default when you turn on the printer.When Auto Power-Off is enabled, the printer will automatically turn off after 15minutes of inactivity to help reduce energy use. The feature is turned onregardless of whether the printer is running on battery power or connected to apower outlet. You can change the setting from the control panel. Once youchange the setting, the printer will maintain the setting that you choose. AutoPower-Off turns the printer off completely, so you must use the power button toturn the printer back on.◦ To change the Auto Power-Off setting from the printer control panel

To turn off the feature, press and hold the (Bluetooth) button and the(Cancel) button simultaneously for at least 5 seconds, and then release

the buttons. To turn it on, repeat the same.

NOTE: To find out the currently set time, when the printer is ready,press and hold the (Cancel) button for at least 3 seconds. A page willbe printed with the time indicated. In addition, even when Auto Power-Off is turned off, the printer will enter Sleep mode after 10 minutes ofinactivity.

◦ To change the Auto Power-Off setting from the printer softwareWindows: Open Toolbox. (For more information, see Toolbox (Windows).)In the Services tab, click Power Settings, and then select the preferredamount of time.Mac OS X: Open HP Utility. (For more information, see HP Utility (Mac OSX).) In the Printer Settings section, click Power Management, and thenselect the preferred amount of time.

In addition, try the following:

• Turn off Bluetooth when not in use. To turn off Bluetooth, press the (Bluetooth)button on the printer’s control panel.

• To maximize battery life and capacity, be sure to charge, use, and store thebattery in places that meet the recommended temperature guidelines. For moreinformation about using the battery, see Install and use the battery.

Conserve printing supplies

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http://www.hp.com/hpinfo/globalcitizenship/environment/index.html


To conserve printing supplies such as ink and paper, try the following:

• Change the print mode to a draft setting. Draft setting uses less ink.• Do not clean the ink cartridges unnecessarily. This wastes ink and shortens the

life of the cartridges.• Reduce paper usage by printing on both sides of the paper. For more information,

see Print on both sides (duplexing).

Understand the printer parts• Front view• Back and side view• Printing supplies area• Control Panel• Bottom view

Front view

1 Media width guide – Adjusts to accommodate different media sizes.

2 Input tray – Holds the media. Remove media and close this tray when the printer is notin use.

NOTE: If you are loading larger-size media, pull to extend the tray.

3 Narrow media guide – When sliding the media width guide to the right and againstnarrow or small media, this guide automatically slides to the left slightly.

4 Front access cover – Provides access to the ink cartridges and for clearing paper jams.This cover must be closed before printing can begin.

5 Output slot – Media exits the printer here.

Understand the printer parts 9

6 Output door – Covers the output slot when the printer is not in use. Drops openautomatically when printer is turned on.

Back and side view

1 PictBridge/USB Host Port – Connects a PictBridge device, such as a digital camera or aUSB Flash drive.

2 Battery contact cover – Covers the battery contacts when the optional battery is notinstalled.

3 USB port – Connect a USB cable here.

4 Battery slot – Install optional battery here.

5 Power connector – Connect the power cord here.

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Printing supplies area

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1 Front access cover – Provides access to the ink cartridges and for clearing paper jams.This cover must be closed before printing can begin.

2 Print cartridge latches – Lift these latches for easy removal and insertion of printcartridges.

3 Print cartridge cradle compartments – Holds the print cartridges.

Control Panel

1 Battery status light – Indicates battery status:

• Red – Battery less than 10% charged• Amber – Battery 10% to 40% charged• Green – Battery 41% to 100% charged• Not lit if optional battery is not installed or detected.

2 Battery charging light – Lights up in amber when the battery is charging. Lights upin red if the battery is faulty.

Understand the printer parts 11

3 Left ink cartridge light – Blinks when the left ink cartridge is absent or functioningincorrectly. Turns on solid when the ink is low.

4 Right ink cartridge light – Blinks when the right ink cartridge is absent or functioningincorrectly. Turns on solid when the ink is low.

5 Bluetooth button and light – Turns Bluetooth device on or off. Lights up bluewhen Bluetooth is turned on.

6 (Cancel button) – Cancels the current print job. Cancel time depends on the sizeof the print job. Press this button only once to cancel a queued print job.

7 Resume button and light – Resumes a print job that is waiting or has beeninterrupted (for example, when adding print media to the printer).Lights up in amber when a print job is waiting, and blinks or turns on to show status ora need for intervention.

8 Power button and light – Turns the printer off or on.Lights up in white when the printer is turned on, and blinks during printing, startup,shutdown, or other activity. This light also pulses when the printer is in sleep mode.

Bottom view

1 Cover of replaceable ink service module – Provides access to the ink service module.(See Replace the ink service module.)

2 Card holder – Holds a name card or business card.

Finding the printer model numberIn addition to the model name that appears on the front of the printer, this printer has aspecific model number. You can use this number when obtaining support and to helpdetermine which supplies or accessories are available for your printer.

The model number is printed on a label located inside the printer, near the inkcartridges area.


12 Get started

Select print mediaThe printer is designed to work well with most types of office media. It is best to test avariety of print media types before buying large quantities. Use HP media for optimumprint quality. Visit the HP Web site at www.hp.com for more information about HPmedia.

HP recommends plain papers with the ColorLok logo for printingand copying of everyday documents. All papers with theColorLok logo are independently tested to meet high standardsof reliability and print quality, and produce documents with crisp,vivid color, bolder blacks and dry faster than ordinary plainpapers. Look for papers with the ColorLok logo in a variety ofweights and sizes from major paper manufacturers.

This section contains the following topics:

• Recommended papers for printing and copying• Recommended papers for photo printing• Tips for selecting and using media

Recommended papers for printing and copyingIf you want the best print quality, HP recommends using HP papers that are specificallydesigned for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Brochure PaperHP Superior InkjetPaper

These papers are glossy-coated or matte-coated on both sides fortwo-sided use. They are the perfect choice for near-photographicreproductions and business graphics for report covers, specialpresentations, brochures, mailers, and calendars.

HP Bright White InkjetPaper

HP Bright White Inkjet Paper delivers high-contrast colors and sharptext. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. Itfeatures ColorLok Technology for less smearing, bolder blacks andvivid colors.

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It producesdocuments that look and feel more substantial than documentsprinted on standard multipurpose or copy paper. It features ColorLokTechnology for less smearing, bolder blacks and vivid colors. It isacid-free for longer lasting documents.

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable forcopies, drafts, memos and other everyday documents. It featuresColorLok Technology for less smearing, bolder blacks and vividcolors. It is acid-free for longer lasting documents

HP Office RecycledPaper

HP Office Recycled Paper is a high-quality multifunction paper madewith 30% recycled fiber. It features ColorLok Technology for lesssmearing, bolder blacks and vivid colors. It is acid-free for longerlasting documents.

Select print media 13

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HP PremiumPresentation PaperHP Professional Paper

These papers are heavy two-sided matte papers perfect forpresentation, proposals, reports and newsletters. They areheavyweight for an impressive look and feel.

HP Advanced PhotoPaper

This thick photo paper features an instant-dry finish for easy handlingwithout smudging. It resists water, smears, fingerprints, and humidity.Your prints have a look and feel comparable to a store processedphoto. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x15 cm (4 x 6 inch), 13x18 cm (5 x 7 inch) and two finishes – glossy orsoft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday PhotoPaper

Print colorful, everyday snapshots at a low cost, using paperdesigned for casual photo printing. This affordable, photo paper driesquickly for easy handling. Get sharp, crisp images when you use thispaper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lastingdocuments.

HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) arethe ideal solution for creating custom T-shirts from your digital photos.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,select your country/region, follow the prompts to select your printer, and then click oneof the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in Englishonly.

Recommended papers for photo printingIf you want the best print quality, HP recommends using HP papers that are specificallydesigned for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Advanced Photo PaperThis thick photo paper features an instant-dry finish for easy handling withoutsmudging. It resists water, smears, fingerprints, and humidity. Your prints have a lookand feel comparable to a store processed photo. It is available in several sizes,including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and twofinishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo PaperPrint colorful, everyday snapshots at a low cost, using paper designed for casual photoprinting. This affordable, photo paper dries quickly for easy handling. Get sharp, crispimages when you use this paper with any inkjet printer. Available in semi-gloss finish in8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lastingdocuments.

HP Photo Value PacksHP Photo Value Packs conveniently package original HP ink cartridges and HPAdvanced Photo Paper to save you time and take the guesswork out of printingaffordable professional photos with your HP printer. Original HP inks and HP AdvancedPhoto Paper have been designed to work together so your photos are long lasting and


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http://www.hp.com/buy/supplies

vivid, print after print. Great for printing out an entire vacation’s worth of photos ormultiple prints to share.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,select your country/region, follow the prompts to select your printer, and then click oneof the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in Englishonly.

Tips for selecting and using mediaFor the best results, observe the following guidelines.

• Always use media that conforms to the printer specifications. For moreinformation, see Media specifications.

• Load only one type of media at a time into a tray.• When loading the tray, make sure the media is loaded correctly. For more

information, see Load media.• Do not overload the tray. For more information, see Media specifications.• To prevent jams, poor print quality, and other printing problems, avoid loading the

following media in the tray:◦ Multipart forms◦ Media that is damaged, curled, or wrinkled◦ Media with cutouts or perforations◦ Media that is heavily textured, embossed, or does not accept ink well◦ Media that is too lightweight or stretches easily◦ Media that contains staples or clips

Load mediaThis section provides instructions for loading media into the printer.

CAUTION: Use only media that is supported by the printer. For more information,see Media specifications.


• Load standard-size media• Load envelopes• Load cards and photo paper• Load custom-size media

Load media 15

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Load standard-size media

To load mediaUse these instructions to load standard media.

1. Lift the input tray.2. Slide the paper width guide out as far as possible.

NOTE: If you are loading larger-sized media, pull the input tray to extend it.

3. Insert the plain paper print-side up and align it squarely against the paper guide.

NOTE: Do not load paper while the printer is printing.

4. Adjust the paper width guide so it fits snugly against the sides of the paper.

Load envelopes

To load envelopesUse these instructions to load an envelope


NOTE: If you are loading larger-sized envelopes, pull the input tray to extendit.

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16 Get started

3. Load envelopes according to the graphic in the tray.

NOTE: Do not load envelopes while the printer is printing.

4. Adjust the width guide so it fits snugly against the sides of the envelope.

Load cards and photo paper

To load cards and photo paperUse these instructions to load photo paper.



3. Insert the media print-side up and align it squarely against the paper guide. If thephoto paper has a tab along one edge, make sure the tab is pointing up.



Load custom-size media

To load cards and photo paperUse these instructions to load custom-size media.

CAUTION: Use only custom-size media that is supported by the printer. For moreinformation, see Media specifications.

Load media 17



3. Insert the media print-side up and align it squarely against the paper guide.



Install and use the batteryThe lithium-ion rechargeable battery comes with the HP Officejet 100 Mobile Printer insome countries/regions and is available for purchase as an optional accessory in othercountries/regions. For more information, see HP supplies and accessories.


• Battery safety• Understand the battery• Charge and use the battery

Battery safety• Use only the battery designed specifically for the printer. For more information,

see HP supplies and accessories and Printer specifications.• When discarding a battery, contact your local waste disposal provider regarding

local restrictions on the disposal or recycling of batteries. Though the lithium-ionrechargeable battery is mercury-free, it might require recycling or proper disposalat end-of-life. For more information, see Recycling program.

• The battery might explode if incorrectly replaced or disposed of in fire. Do notshort-circuit the battery.

• To purchase a replacement battery, contact your local dealer or HP sales office.For more information, see HP supplies and accessories.

• To avoid risk of fire, burns, or damage to the battery, do not allow a metal objectto touch the battery contacts.

• Do not disassemble the battery. The battery has no serviceable parts inside.• Handle a damaged or leaking battery with extreme care. If you come in contact

with the electrolyte, wash the exposed area with soap and water. If it contacts theeye, flush the eye with water for 15 minutes and seek medical attention.

• Do not charge, store, or use the battery in places where the temperature exceedsthe limits specified in Operating environment.

Important notesTake note of the following when charging or using the battery:

• Charge the battery for 4 hours before using the battery for the first time. Forsubsequent charges, it takes approximately 3 hours to fully charge the battery.

• The battery charge light is amber when the battery is charging. If it is red, thebattery might be faulty and need to be replaced.

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• The battery status light is green when the battery is 41-100% charged, amberwhen 10-40% charged, red when less than 10% charged, and blinks red whenless than 2% charged. Charge the battery when the battery status light turnsamber. If it turns red, charge the battery as soon as possible. The battery statusis also displayed in Toolbox (Windows) and HP Utility (Mac OS X). If you areusing a Microsoft Windows Mobile® device, you can use the Toolbox software forPDAs. For more information, see Printer management tools.

• If the battery is running low, either plug in the AC adapter to charge it or replacethe battery with one that is charged.

• A fully charged battery can print up to approximately 500 pages, depending onthe complexity of print jobs.

• By default, the printer turns itself off to conserve the battery if left idle for 15minutes on battery power. You can configure this feature in Toolbox (Windows),HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile). Formore information, see Printer management tools.

• Prior to long-term storage, fully charge the battery. Do not leave the battery in adischarged (empty) state for more than 6 months.

• To maximize battery life and capacity, charge, store, and use the battery inplaces that meet the guidelines specified in Operating environment.

Understand the battery

1 Battery – Supplies power to the printer.

2 Battery release slider – Slides to release the battery.

Charge and use the battery

WARNING! Charge the battery for 4 hours before using the battery for the firsttime. Because the battery is normally warm while it is charging, do not charge it in abriefcase or other confined space as this might cause the battery to overheat.

NOTE: The AC adapter is normally warm to the touch when plugged into an ACoutlet.

NOTE: Bluetooth printing uses more battery power than wired printing. Forinformation on checking the battery charge level, see Install and use the battery.

To install the battery

NOTE: You can install the battery with the printer turned on or off.

Install and use the battery 19

1. Slide the battery into the battery slot at an angle, until the contacts on the batteryare flush with the contacts in the battery slot. The battery contact cover slidesopen.

2. Push the battery into the battery slot until the battery clicks into place.3. Plug in the AC adapter and turn on the printer. Allow the battery to charge for four

hours before using the battery for the first time.

NOTE: After the first charge, the battery charge light is green when thebattery is charging, and turns off when the battery is fully charged.

4. After the battery is fully charged, you can use the printer without connecting to theAC power supply.

To remove the batteryFollow these instructions to remove the battery.

1. Slide the battery release slider in the direction of the arrow.2. Remove the battery.

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Connect a memory device or cameraUsing the USB port on the back of the printer, you can connect a USB storage device.You can also connect and print photos from a PictBridge-compatible camera. You canalso transfer files from the storage device to your computer.

For more information about supported memory devices, see Memory devicespecifications.

This section covers the following topics:

• To connect a storage device• To connect a PictBridge-compatible camera• To transfer photos to your computer

To connect a storage deviceInsert the USB storage device into the USB port on the back of the printer.

NOTE: If your USB device does not fit into this port due to size limitations, or if theconnector on the device is shorter than 11 mm (0.43 in), you will need to purchasea USB extension cable in order to use your device with this port. For moreinformation on supported USB devices, see Memory device specifications.

To connect a PictBridge-compatible cameraThe printer supports standard PictBridge-compliant features. See your digital cameradocumentation for more information about using its PictBridge features.

1. Connect the camera to the printer with the USB cable provided with the camera.The printer and camera compare features, and the compatible features aredisplayed on the camera.

2. Navigate through the camera menus to execute the desired photo-printingfeatures.

To transfer photos to your computer

NOTE: The printer driver lets your computer read memory devices inserted intothe printer as physical disk drives when you are connected with a USB cable. Youcan then access your photo files and print them with the software of your choice.

1. Insert the memory device into the USB port on the back of the printer.2. Press (Cancel button) to cancel direct printing from the card. If your computer

is connected to the printer with a USB cable, the card then appears as a drive inWindows Explorer or on the Mac OS X desktop. You can then transfer the photofiles to another drive on the computer or open and print your photographs with thesoftware application of your choice.

Connect a memory device or camera 21

Print from mobile phonesIf you have a mobile phone that supports Bluetooth, you can purchase software thatallows you to print documents and photos from your phone.

NOTE: If you are using a mobile phone running Windows Mobile, you can use theHP software CD to install the printing software.

For a list of mobile phones and printing software, as well as information about obtainingthe software, see Mobile phone printing information.

Maintain the printerThe printer does not require scheduled maintenance, except for replacing the inkservice module. For more information, see Replace the ink service module. You shouldattempt, however, to keep the printer free of dust and debris. This cleaning keeps theprinter in peak condition and might also make the diagnosis of problems easier.

WARNING! Turn off the printer and unplug the power cord before cleaning theprinter. If using the optional battery, turn off the printer, unplug the power cord andremove the battery before cleaning.

This section covers the following topics:

• Clean the printer

Clean the printerWhen you clean the printer, follow these guidelines:

• Clean the outside of the printer with a soft cloth moistened with mild detergentand water.

NOTE: Clean the printer only with water or water mixed with a milddetergent. Using other cleaners or alcohol can damage the printer.

• Clean the inside of the front access cover with a dry, lint-free cloth.

CAUTION: Be careful not to touch the rollers. Skin oils on the rollers cancause print quality problems.

Turn off the printerTurn off the printer by pressing the (Power) button located on the printer. Wait untilthe power light turns off before unplugging the power cord or turning off a power strip. Ifyou turn the printer off incorrectly, the print carriage might not return to the correctposition causing problems with the ink cartridges and print quality issues.

Chapter 1

22 Get started

2 PrintMost print settings are automatically handled by the software application. Change thesettings manually only when you want to change print quality, print on specific types ofpaper, or use special features. For more information about selecting the best printmedia for your documents, see Media specifications .


• Print documents• Print brochures• Print on envelopes• Print photos• Print on special and custom-size paper• Print borderless documents• Print on both sides (duplexing)

Print documentsNOTE: With certain types of paper, you can print on both sides of a sheet of paper(called "two-sided printing" or "duplex printing"). For more information, see Print onboth sides (duplexing).

Follow the instructions for your operating system.

• Print documents (Windows)• Print documents (Mac OS X)

Print documents (Windows)1. Load paper in the tray. For more information, see Load media.2. On the File menu in the software application, click Print.3. Select the printer you want to print to.4. To change settings, click the button that opens the Properties dialog box.

Depending on the software application, this button might be called Properties,Options, Printer Setup, Printer, or Preferences.

5. Click a type of print task in the Printing Shortcuts list. The preset defaultsettings for the shortcuts are displayed.

6. If you change any settings on the Printing Shortcuts tab, you can save yourcustom settings as a new printing shortcut:a. Select the shortcut, and then click Save As.b. To delete a shortcut, select the shortcut, and then click Delete.

TIP: You can change more options for the print job by using the featuresavailable on the other tabs in the dialog box.

7. Click OK.8. Click Print or OK to begin printing.

Print 23

Print documents (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. From the File menu in the software application, click Print.3. Make sure the printer you want to use is selected.4. Change the print settings for the option provided in the pop-up menus, as

appropriate for your project.

NOTE: Click the blue disclosure triangle next to the Printer selection toaccess these options.

5. Click Print to begin printing.

Print brochuresFollow the instructions for your operating system.

• Print brochures (Windows)• Print brochures (Mac OS X)

Print brochures (Windows)

NOTE: To set print settings for all print jobs, make the changes in the HP softwareprovided with the printer. For more information on the HP software, see Printermanagement tools.

1. Load paper in the tray. For more information, see Load media.2. On the File menu in the software application, click Print.3. Select the printer you want to use.4. To change settings, click the button that opens the Properties dialog box.


5. Select a borderless size from the Size drop-down menu. Select a brochure typefrom the Paper Type drop-down menu.

6. Change any other print settings.


7. Click Print to begin printing.

Print brochures (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. From the File menu in the software application, click Print.3. Make sure the printer you want to use is selected.

Chapter 2

24 Print

4. Select Paper Type/Quality or Printer Features from the pop-up menu (locatedbelow the Orientation setting), and then select the following settings:• Paper Type: the appropriate brochure paper type• Quality:Normal or Best


5. Select any other print settings that you want, and then click Print to beginprinting.

Print on envelopesWhen selecting envelopes, avoid envelopes that have a very slick finish, self-stickadhesives, clasps, or windows. Also, avoid envelopes with thick, irregular, or curlededges, or areas that are wrinkled, torn, or otherwise damaged.Make sure the envelopes you load in the printer are tightly constructed and that thefolds are sharply creased.

NOTE: For more information about printing on envelopes, see the documentationavailable with the software program you are using.


• Print on envelopes (Windows)• Print on envelopes (Mac OS X)

Print on envelopes (Windows)1. Load envelopes in the tray. For more information, see Load media.2. On the File menu in the software application, click Print.3. Select the printer you want to print to.4. To change settings, click the button that opens the Properties dialog box.


5. On the Features tab, change the orientation to Landscape.6. In the Basic Options area, from the Size drop-down list, select More. Then,

select the appropriate envelope type.


7. Click OK, and then click Print or OK to begin printing.

Print on envelopes (Mac OS X)1. Load envelopes in the tray. For more information, see Load media.2. From the File menu in the software application, click Print.3. Make sure the printer you want to use is selected.

Print on envelopes 25

4. Select the appropriate envelope size in the Paper Size pop-up menu.


5. Select the appropriate Orientation option for the type of envelope you are using.6. Select any other print settings that you want, and then click Print to begin

printing.

Print photosDo not leave unused photo paper in the input tray. The paper might start to curl, whichcould reduce the quality of the printout. Photo paper should be flat before printing.


• Print photos on photo paper (Windows)• Print photos on photo paper (Mac OS X)

Print photos on photo paper (Windows)1. Load paper in the tray. For more information, see Load media.2. On the File menu in the software application, click Print.3. Select the printer you want to use.4. To change settings, click the button that opens the Properties dialog box.


5. If you want to print the photo in black and white, click the Features tab, and thenselect Print in Grayscale from the Color options.


Print photos on photo paper (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. From the File menu in the software application, click Print.3. Make sure the printer you want to use is selected.4. Select Paper Type/Quality or Printer Features from the pop-up menu (located

below the Orientation setting), and then select the Paper Type and Qualitysettings you want to use.


5. If necessary, click the disclosure triangle next to Color Options.Select any other print settings that you want, and then click Print to beginprinting.

Chapter 2

26 Print

6. To automatically fix the image by automatically focusing the image andmoderately adjusting image sharpness, use Photo Fix. To access Photo Fix,select Basic from the Photo Fix pop-up menu.-Or-Select HP Real Life Technologies from the Feature Sets pop-up menu, andthen select Basic from the Photo Fix pop-up menu

7. If you want to print the photo in black and white, click Grayscale from the Colorpop-up menu, and then select High Quality.-Or-Select Color Options from theFeature Sets pop-up menu, and then select HighQuality from the Grayscal Mode pop-up menu.The High Quality option uses all available colors to print the photo in grayscale.This creates smooth and natural shades of gray.

8. Select any other print settings that you want, and then click Print to beginprinting.

Print on special and custom-size paperIf your application supports custom-size paper, set the size in the application beforeprinting the document. If not, set the size in the print driver. You might need to reformatexisting documents to print them correctly on custom-size paper.

Use only custom-size paper that is supported by the printer. For more information, seeMedia specifications.

NOTE: With certain types of paper, you can print on both sides of a sheet of paper(called "two-sided printing" or "duplex printing"). For more information, see Print onboth sides (duplexing).


• Print on special or custom-size paper (Mac OS X)

Print on special or custom-size paper (Mac OS X)

NOTE: Before you can print on custom-size paper, you must set up the customsize in the HP software provided with the printer. For instructions, see Set upcustom sizes (Mac OS X).

1. Load the appropriate paper in the tray. For more information, see Load media.2. From the File menu in the software application, click Print.3. Make sure the printer you want to use is selected.

Print on special and custom-size paper 27

4. Select Paper Handling from the pop-up menu (located below the Orientationsetting), and then, under Destination Paper Size, click Scale to fit paper size,and then select the custom size.


Select any other print settings that you want, and then click Print to beginprinting.

5. Change any other settings, and then click Print to begin printing.

Set up custom sizes (Mac OS X)1. From the File menu in the software application, click Print.2. Select Manage Custom Sizes in the Paper Size pop-up menu.


3. Click the + on the left side of the screen, double-click Untitled, and type a namefor the new, custom size.

4. In the Width and Height boxes, type the dimensions, and then set the margins, ifdesired.

5. Click OK.

Print borderless documentsBorderless printing lets you print to the edges of certain photo media types and a rangeof standard media sizes.

NOTE: You cannot print a borderless document if the paper type is set to Plainpaper.

NOTE: Before printing a borderless document, open the file in a softwareapplication and assign the image size. Make sure the size corresponds to themedia size on which you are printing the image.

NOTE: Not all applications or media sizes support borderless printing.


• Print borderless documents (Windows)• Print borderless documents (Mac OS X)

Print borderless documents (Windows)1. Load paper in the tray. For more information, see Load media.2. On the File menu in the software application, click Print.3. Select the printer you want to print to.4. To change settings, click the button that opens the Properties dialog box.


5. Click the Features tab.

Chapter 2

28 Print

6. In the Size list, click More, and then select the borderless size loaded in the tray.If a borderless image can be printed on the specified size, the Borderless checkbox is selected.

7. In the Paper type drop-down list, click More, and then select the appropriatepaper type.

8. Select the Borderless check box if it is not already checked.If the borderless paper size and paper type are not compatible, the printersoftware displays an alert and allows you to select a different type or size.


Print borderless documents (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. From the File menu in the software application, click Print.3. Make sure the printer you want to use is selected.4. Select Paper Type/Quality or Printer Features from the pop-up menu (located

below the Orientation setting), and then select the following settings:• Paper Type: The appropriate paper type• Quality:Best or Maximum dpi


5. Select a borderless paper size from the Paper Size drop-down menu.6. Select any other print settings that you want, and then click Print to begin

printing.

Print on both sides (duplexing)You can print on both sides manually using the Windows printer software.

You can print on both sides of a sheet using a Mac by first printing the odd-numberedpages, turning the pages over, and then printing the even-numbered pages.

• To perform duplexing (Windows)• To perform duplexing (Mac OS X)

To perform duplexing (Windows)1. Load the appropriate media. See Guidelines for two-sided (duplex) printing and

Load media.2. With a document open, on the File menu, click Print, and then click Properties.3. Click the Features tab.4. Select Manually from the two-sided printing drop-down list.5. To automatically resize each page to match the document's onscreen layout,

ensure Preserve Layout is selected. Clearing this option might result inunwanted page breaks.

6. Select or clear the Flip Pages Up check box to match the way you want thebinding. See the graphics in the print driver for examples.

7. Change any other desired settings and click OK.

Print on both sides (duplexing) 29

8. Print the document.9. After the first side of the document is printed, follow the onscreen instructions and

reload the paper into the tray to complete printing.10. After reloading the paper, click Continue in the onscreen instructions to continue

the print job.

To perform duplexing (Mac OS X)1. Load the appropriate media. For more information, see Guidelines for two-sided

(duplex) printing and Load media.2. With a document open, click Print on the File menu.3. From the drop-down list, select Paper Handling, click Odd Only from the Pages

to Print pop-up menu and then press Print.


4. Flip the paper over and then print the even-numbered pages.

Chapter 2

30 Print

3 Work with ink cartridgesTo ensure the best print quality from the printer, you will need to perform some simplemaintenance procedures. This section provides guidelines for handling the inkcartridges, instructions for replacing the ink cartridges, and aligning and cleaning theprinthead.


• Information about ink cartridges• Check the estimated ink levels• Handle the ink cartridges• Replace the ink cartridges• Print with a single ink cartridge• Store printing supplies• Ink cartridge maintenance

Information about ink cartridgesThe following tips help maintain HP ink cartridges and ensure consistent print quality.

• If you need to replace an ink cartridge, wait until you have the new ink cartridgeavailable to install before removing the old cartridge.

CAUTION: Do not leave untaped ink cartridges outside of the product for anextended period of time. This can result in damage to the ink cartridge.

• Keep all ink cartridges in the original sealed packages until they are needed.• Turn off the printer by pressing the (Power) button located on the product.

Wait until the power light turns off before unplugging the power cord or turning offa power strip. If you improperly turn off the printer, the print carriage might notreturn to the correct position causing problems with the ink cartridges and printquality issues. For more information, see Turn off the printer.

• Store ink cartridges at room temperature (15-35° C or 59-95° F).• You do not need to replace the cartridges until print quality becomes

unacceptable, but a significant decrease in print quality may be the result of oneor more depleted cartridges. Possible solutions include checking the estimatedink levels remaining in the cartridges, and cleaning the ink cartridges. Cleaningthe ink cartridges uses some ink. For more information, see Clean the inkcartridges.

• Do not clean ink cartridges unnecessarily. This wastes ink and shortens the life ofthe cartridges.

Work with ink cartridges 31

• Handle ink cartridges carefully. Dropping, jarring, or rough handling duringinstallation can cause temporary printing problems.

• If you are transporting the product, do the following to prevent ink leaking fromthe print carriage or other damage from occurring to the product:◦ Make sure you turn off the product by pressing the (Power) button.

The print carriage should be parked on the right side in the service station.◦ Make sure you leave the ink cartridges installed.

Related topics• Check the estimated ink levels• Clean the ink cartridges

Check the estimated ink levelsYou can check the estimated ink levels from Toolbox (Windows), HP Utility (Mac OSX), or the Toolbox software for PDAs. For information about using these tools, seePrinter management tools. You can also print the Printer Status page to view thisinformation (see Understand the printer information pages).

NOTE: Ink level alerts and indicators provide estimates for planning purposesonly. When you receive a low-ink alert, consider having a replacement cartridgeavailable to avoid possible printing delays. You do not have to replace thecartridges until the print quality is unacceptable.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridgethat has been used in another printer, the ink level indicator might be inaccurate orunavailable.

NOTE: Ink from the cartridges is used in the printing process in a number ofdifferent ways, including in the initialization process, which prepares the productand cartridges for printing, and in printhead servicing, which keeps print nozzlesclear and ink flowing smoothly. In addition, some residual ink is left in the cartridgeafter it is used. For more information, see www.hp.com/go/inkusage.

Chapter 3

32 Work with ink cartridges

http://www.hp.com/go/inkusage

Handle the ink cartridgesBefore you replace or clean an ink cartridge, you should know the part names and howto handle the ink cartridges.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

Hold the ink cartridges by their black plastic sides, with the label on top. Do not touchthe copper-colored contacts or the ink nozzles.

NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges cancause temporary printing problems, or even permanent damage.

Replace the ink cartridgesFollow these instructions when the ink level is low.

NOTE: When the ink level for an ink cartridge is low, a message appears on thedisplay. You can also check the ink levels by using Toolbox (Windows), HP Utility(Mac OS X) or the Toolbox software for PDAs. For more information about usingthese tools, see Printer management tools.

NOTE: Ink from the cartridges is used in the printing process in a number ofdifferent ways, including in the initialization process, which prepares the device andcartridges for printing. In addition, some residual ink is left in the cartridge after it isused. For more information see www.hp.com/go/inkusage.

Ink level warnings and indicators provide estimates for planning purposes only. Whenyou receive a low-ink warning message, consider having a replacement cartridge

Replace the ink cartridges 33


available to avoid possible printing delays. You do not need to replace the inkcartridges until print quality becomes unacceptable.

For more information about ordering ink cartridges for the device, see Order printingsupplies online.

To replace the ink cartridgesUse these instructions to replace an ink cartridge.

1. Remove the new ink cartridge from its package and then pull the colored tab toremove the protective film from the cartridge.


2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

2. With the printer turned on, open the front access cover. Wait for the carriage tostop moving. This should take only a few seconds.

CAUTION: Only remove or install ink cartridges when the ink cartridgecarriage stops moving.

Chapter 3


3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradlecompartment.

4. Insert the new ink cartridge into its cradle compartment at the same angle atwhich you removed the old ink cartridge. Check the symbol on the latch againstthe symbol on the ink cartridge to make sure you are inserting the correct inkcartridge.

5. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latchgently pushes the cartridge into its cradle compartment. Press the latch to makesure it is seated flat on the cartridge.

6. Close the front access cover.

Replace the ink cartridges 35

7. Wait for the carriage to complete the ink cartridge initialization routine and returnto the home position at the left side of the printer before using the printer.

NOTE: Do not open the front access cover until the ink cartridge initializationis complete.

8. Align the ink cartridges. For more information, see Align the ink cartridges.

Print with a single ink cartridgeIf one of the ink cartridges runs out of ink before you can replace it, you can still printwith a single ink cartridge.

Removed cartridge Cartridges used Output

Black Prints with only the tri-color inkcartridge

Color and grayscale

Tri-color Prints with only the black or photo inkcartridge

All documents print ingrayscale

Photo Prints with only the tri-color inkcartridge

Color and grayscale

NOTE: Printing with one ink cartridge might be slower and the print quality mightbe affected. It is recommended to print with both ink cartridges. For borderlessprinting, the tri-color ink cartridge must be installed.

Store printing suppliesInk cartridges can be left in the device for extended periods of time. However, toassure optimal ink cartridge health, be sure to turn off the device properly. For moreinformation, see Turn off the printer.

Ink cartridge maintenanceThis section contains the following topics:

• Align the ink cartridges• Calibrate color• Clean the ink cartridges

Align the ink cartridgesWhenever you install a new ink cartridge, you should align the ink cartridges for thebest possible print quality. If the printout is grainy, has stray dots, jagged edges, or theink is bleeding into another color, you can realign them through Toolbox or print driver(Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (WindowsMobile). For information about using these tools, see Printer management tools.

Chapter 3


NOTE: Load unused white paper into the paper tray before aligning the inkcartridges. An alignment page is printed during the alignment process.

• Toolbox (Windows): Open Toolbox. For more information, see Toolbox(Windows). Click the Services tab, and then click Align the Print Cartridgesand follow the onscreen instructions.

• HP Utility (Mac OS X): Open HP Utility. For more information, see HP Utility(Mac OS X). Click Align and follow the onscreen instructions.

Calibrate colorIf you are not satisfied with the appearance of colors, you can calibrate the colorsmanually to ensure the best print quality.

NOTE: Calibrate the color only when the tri-color and photo ink cartridges areinstalled together. The photo ink cartridge is available for purchase as an optionalaccessory. For more information, see HP supplies and accessories.

TIP: If you are using a Windows Mobile device, you can calibrate the color usingthe Toolbox software for PDAs. For more information, see Toolbox software forPDAs (Microsoft Windows Mobile).

Color calibration balances color tints on printed pages. It is only necessary if:

• Printed colors have visibly shifted toward yellow, cyan or magenta.• There is a color tinge in the gray shades.

Low ink levels in the ink cartridges might also produce incorrect colors.

• Toolbox (Windows): Open Toolbox. For more information, see Toolbox(Windows). Click the Services tab, and then click Calibrate Color and follow theonscreen instructions.

• HP Utility (Mac OS X): Open HP Utility. For more information, see HP Utility(Mac OS X). Click Calibrate Color and follow the onscreen instructions.

Clean the ink cartridgesIf printed characters are incomplete, or if dots or lines are missing from the printouts,you might need to clean the ink cartridges. These are symptoms of clogged inknozzles, which can result from prolonged exposure to air.

NOTE: Before you clean the ink cartridges, make sure the ink cartridge ink levelsare not low. Low ink levels can also cause incomplete characters, missing lines, ordots on the printouts. Check the ink cartridge lights to make sure they are not on.For more information, see Control panel lights reference. You can also check thestatus of the ink cartridges from the Printer Status tab in Toolbox (Windows), HPUtility (Mac OS X), or Toolbox software for PDAs. Replace any low ink cartridges.For more information, see Replace the ink cartridges.


• To clean ink cartridges automatically

Ink cartridge maintenance 37

To clean ink cartridges automatically

NOTE: Clean the ink cartridges only when print quality is poor. Cleaning uses inkand shortens the life of the ink cartridges. There are three levels of cleaningavailable. After one level of cleaning, perform the next level of cleaning only if theresults are not satisfactory.

Control panel1. Press and hold down (Power button).2. While holding down the button, do one of the following. Perform the next level of

cleaning only if results from the previous level are not satisfactory.a. For level 1 cleaning: Press (Cancel button) twice.b. For level 2 cleaning: Press (Cancel button) twice and (Resume

button) once.c. For level 3 cleaning: Press (Cancel button) twice and (Resume

button) twice.3. Release (Power button).

The printer begins the cleaning process.

Toolbox (Windows)1. Open Toolbox. For more information, see Toolbox (Windows).2. Click the Services tab, click Clean the Print Cartridges, and then follow the

onscreen instructions.

HP Utility (Mac OS X)1. Open HP Utility. For more information, see HP Utility (Mac OS X).2. Click Clean and follow the onscreen instructions.

Chapter 3


4 Solve a problemThis section contains the following topics:

• HP support• Troubleshooting tips and resources• Solve printing problems• Poor print quality and unexpected printouts• Advanced ink cartridge maintenance• Solve paper-feed problems• Troubleshoot installation issues• Understand the printer information pages• Clear jams• Control panel lights reference

HP support

If you have a problem, follow these steps1. Check the documentation that came with the printer.2. Visit the HP online support Web site at www.hp.com/go/customercare. HP online

support is available to all HP customers. It is the fastest source for up-to-dateprinter information and expert assistance and includes the following features:• Fast access to qualified online support specialists• Software and driver updates for the HP printer• Valuable troubleshooting information for common problems• Proactive printer updates, support alerts, and HP newsgrams that are

available when you register the HP all-in-oneFor more information, see Obtain electronic support.

3. Call HP support. Support options and availability vary by printer, country/region,and language. For more information, see HP support by phone.

Obtain electronic supportTo find support and warranty information, go to the HP Web site at www.hp.com/go/customercare. If prompted, select your country/region, and then click Contact HP forinformation on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information andother options such as:

• Access online support pages.• Send HP an email message for answers to your questions.• Connect with an HP technician by using online chat.• Check for HP software updates.

Solve a problem 39

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-001&h_page=hpcom&h_client=s-h-e008-1&h_product=4231406&h_lang=en&h_cc=us



You can also obtain support from the HP software (Windows) or HP Utility (Mac OS X),which provide easy, step-by-step solutions to common printing problems. For moreinformation, see Printer management tools or HP Utility (Mac OS X).

Support options and availability vary by printer, country/region, and language.

HP support by phoneThe phone support numbers and associated costs listed here are those in effect at timeof publication and are applicable only for calls made on a land line. Different ratesmight apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information,see www.hp.com/go/customercare.

During the warranty period, you can obtain assistance from the HP Customer CareCenter.

NOTE: HP does not provide telephone support for Linux printing. All support isprovided online at the following web site: https://launchpad.net/hplip. Click the Aska question button to begin the support process.

The HPLIP Web site does not provide support for Windows or Mac OS X. If you areusing these operating systems, see www.hp.com/go/customercare.


• Before you call• Phone support period• Telephone support numbers• After the phone support period

Before you callCall HP support while you are in front of the computer and the HP All-in-One. Beprepared to provide the following information:

• Model number (for more information, see Finding the printer model number)• Serial number (located on the back or bottom of the printer)• Messages that appear when the situation occurs• Answers to these questions:

◦ Has this situation happened before?◦ Can you re-create it?◦ Did you add any new hardware or software to the computer at about the

time that this situation began?◦ Did anything else occur prior to this situation (such as a thunderstorm, HP

All-in-One was moved, etc.)?

Phone support periodOne year of phone support is available in North America, Asia Pacific, and LatinAmerica (including Mexico).

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40 Solve a problem


https://launchpad.net/hplip


Telephone support numbersIn many locations, HP provides toll free telephone support during the warranty period.However, some of the support numbers might not be toll free.

HP support 41

For the most current list of telephone support numbers, see www.hp.com/go/customercare.

الجزائر

البحرين

℡

℡

مصر

العراقالكويت

لبنانقطراليمن

األردن

عمان

السعوبية

تونس

اإلمارات العربية المتحدة

www.hp.com/support

Chapter 4

42 Solve a problem



After the phone support periodAfter the phone support period, help is available from HP at an additional cost. Helpmight also be available at the HP online support Web site: www.hp.com/go/customercare. Contact your HP dealer or call the support phone number for yourcountry/region to learn more about support options.

Troubleshooting tips and resourcesUse the following tips and resources to resolve printing problems.

• For a paper jam, see Clear jams.• For paper-feed problems, such as the paper skew and paper pick, see Solve

paper-feed problems.• Make sure the printer is in the ready state. If lights are on or blinking, see Control

panel lights reference.• Power cord and other cables are working, and are firmly connected to the printer.

Make sure the cable is connected firmly to a functioning alternating current (AC)power outlet, and the printer is turned on. For voltage requirements, see Electricalrequirements.

• Media is loaded correctly in the tray and is not jammed in the printer.• Ink cartridges are installed correctly in their correct slots. Press the latch to make

sure it is seated flat on the cartridge. Ensure you have removed the protectivetape from each ink cartridge.

• All covers are closed.• All packing tapes and materials are removed.• The printer can print a self-test diagnostic page. For more information, see

Understand the printer information pages.• The printer is set as the current or default printer. For Windows, set it as the

default in the Printers folder. For Mac OS X, set it as the default in Print & Fax.See the computer's documentation for more information.

• Pause Printing is not selected if you are using a computer running Windows.• You are not running too many programs when you are performing a task. Close

programs that you are not using or restart the computer before attempting thetask again.

• Any necessary software is installed in the host device if using a Bluetoothconnection. Make sure the Bluetooth settings are correct. For more information,see Set up the printer for Bluetooth communication.

Some problems can be resolved by resetting the printer.

Solve printing problemsThis section contains the following topics:

• The printer shuts down unexpectedly• All printer lights are on or flashing• The printer is not responding (nothing prints)• Printer does not accept ink cartridge

Solve printing problems 43



• Printer takes a long time to print• Blank or partial page printed• Something on the page is missing or incorrect• Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections• Make sure the power cord is connected firmly to a functioning alternating current

(AC) power outlet. For voltage requirements, see Electrical requirements.• If you are using the battery, make sure it is installed correctly.

All printer lights are on or flashing

A non-recoverable error has occurredDisconnect all cables (such as power cord, network cable, and USB cable), remove thebattery, wait about 20 seconds, reconnect the cables and battery, and then press anycontrol panel button. If the problem persists, visit the HP Web site (www.hp.com/go/customercare) for the latest troubleshooting information, or printer fixes and updates.

The printer is not responding (nothing prints)

Check the print queueA print job might be stuck in the print queue. To fix, open the print queue, cancel theprinting of all documents in the queue, and then reboot the computer. After thecomputer reboots, try printing again. See the operating system help for information onopening the print queue and canceling print jobs.

Check the printer setupFor more information, see Troubleshooting tips and resources.

Check the printer software installationIf the printer is turned off when printing, an alert message should appear on thecomputer screen; otherwise, the printer software might not be installed correctly. Toresolve this, uninstall the software completely, and then reinstall the printer software.For more information, see Uninstall and reinstall the HP software.

Check the cable connectionsMake sure both ends of the USB cable are secure.

Check any personal firewall software installed on the computerThe personal software firewall is a security program that protects a computer fromintrusion. However, the firewall might block communication between the computer andthe printer. If there is a problem communicating with the printer, try temporarily

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44 Solve a problem



disabling the firewall. If the problem persists, the firewall is not the source of thecommunication problem. Re-enable the firewall.If disabling the firewall allows you to communicate with the printer, you might want toassign a static IP address to the printer and re-enable the firewall.

Check the Bluetooth wireless connectionPrinting larger files using a Bluetooth wireless connection can sometimes cause theprint job to fail. Try printing a smaller file. For more information, see Problems settingup Bluetooth wireless communication.

Printer does not accept ink cartridge

Check the ink cartridge• Remove and reinstall the ink cartridge.• Make sure the ink cartridge is inserted into its correct slot. Make sure the

protective tape has been completely removed from the ink cartridge. For moreinformation, see Replace the ink cartridges.

Clean the ink cartridge manuallyComplete the ink cartridge cleaning procedure. For more information, see Advancedink cartridge maintenance.

Turn off the printer after removing the ink cartridgeAfter removing the ink cartridge, turn off the printer, wait about 20 seconds, and turn iton again without the ink cartridge installed. After the printer has restarted, reinsert theink cartridge.

Printer takes a long time to print

Check the system resources• Make sure the computer has enough resources to print the document in a

reasonable amount of time. If the computer meets only the minimum systemrequirements, documents might take longer to print. For more information onminimum and recommended system requirements, see System requirements.

• If the computer is too busy running other programs, documents can print moreslowly. Try closing some programs, and then print the document again.

Check the printer software settingsPrint speed is slower when Best or Maximum dpi is selected as the print quality. Toincrease the print speed, select different print settings in the print driver. For moreinformation, see Print.

Check for radio interferenceIf the printer is connected using Bluetooth wireless communication and is printingslowly, then the radio signal might be weak. For more information, see Problemssetting up Bluetooth wireless communication.



Blank or partial page printed

Clean the ink cartridgeComplete the ink cartridge cleaning procedure. For more information, see Clean the inkcartridges.

Check the media settings• Make sure you select the correct print quality settings in the print driver for the

media loaded in the trays.• Make sure the page settings in the print driver match the page size of media

loaded in the tray.


More than one page feeds through the printerFor more information on paper-feed problems, see Solve paper-feed problems.

There is a blank page in the fileCheck the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the ink cartridges• Check to make sure that both cartridges are installed and functioning correctly.• Ink cartridges might be very low on ink. For more information, see Clean the ink

cartridges.• Ink cartridges might be very low on ink. Replace any low cartridges. For more

information, see Replace the ink cartridges.

Check the margin settingsMake sure the margin settings for the document do not exceed the printable area of theprinter. For more information, see Set minimum margins.

Check the color print settingsMake sure Print in Grayscale is not selected in the print driver. Open the printerProperties dialog box, click the Features tab, and then make sure that Print inGrayscale is not selected in the Color options.

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46 Solve a problem

Check the printer location and length of USB cableHigh electromagnetic fields (such as those generated by monitors, motors, fans, TVs,and other such devices) can sometimes cause slight distortions to printouts. Move theprinter away from the source of the electromagnetic fields. Also, it is recommended thatyou use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects ofthese electromagnetic fields.

Check the PictBridge settingsIf printing using a PictBridge device, make sure the media settings in the printer arecorrect or are defaulting to the current printer settings. To check the current printersettings, see Understand the printer information pages.

Check the borderless print settingsIf printing using a PictBridge device, make sure the media settings in the printer arecorrect or are defaulting to the current printer settings. To check the current printersettings, see Understand the printer information pages.


Check the mobile phone fontBoxes might appear when trying to print Asian fonts from a mobile phone on devicespurchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supportedonly by models purchased in Asia.

Placement of the text or graphics is wrong

Check how the media is loadedMake sure the media width and length guides fit snugly against the edges of the stackof media, and make sure the trays are not overloaded. For more information, see Loadmedia.

Check the media size• Content on a page might be cut off if the document size is larger than the media

that you are using.• Make sure the media size selected in the print driver match the size of media

loaded in the tray.

Check the margin settingsIf the text or graphics are cut off at the edges of the page, make sure the marginsettings for the document do not exceed the printable area of the printer. For moreinformation, see Set minimum margins.


Check the page-orientation settingMake sure the media size and page orientation selected in the application match thesettings in the print driver. For more information, see Print.


If the above solutions do not work, the problem might be caused by the inability of theapplication to interpret print settings correctly. See the release notes for knownsoftware conflicts, refer to the application's documentation, or contact the softwaremanufacturer for specific help.

Poor print quality and unexpected printoutsThis section covers the following topics:

• General tips• Meaningless characters print• Ink is smearing• Ink is not filling the text or graphics completely• Output is faded or dull colored• Colors are printing as black and white• Wrong colors are printing• Printout shows bleeding colors• Colors do not line up correctly• Streaks or lines in printouts

General tips

Check the ink cartridges• Check to make sure that both cartridges are installed and functioning correctly.• Ink cartridges might need to be cleaned. See Clean the ink cartridges.• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing

and reinstalling the cartridges, making sure they snap firmly into place. For moreinformation, see Replace the ink cartridges.

• Whenever you install a new ink cartridge, you should align the ink cartridges forthe best possible print quality. If the printout is grainy, has stray dots, jaggededges, or the ink is bleeding into another color, you can realign them through theToolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox softwarefor PDAs (Windows Mobile). For more information, see Align the ink cartridges.

• Dropping or subjecting the ink cartridges to impact might cause temporary printquality problems. To resolve this problem, leave the ink cartridge in the printer for2 to 24 hours.

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48 Solve a problem

• Use the appropriate ink cartridge for the project. For best results, use the HPblack ink cartridge to print text documents and use the HP photo or gray photo inkcartridges to print color or black and white photos.

• Make sure ink cartridges have not been tampered with. Refilling processes andthe use of incompatible inks can disrupt the intricate printing system and result inreduced print quality and damage to the printer or ink cartridge. HP does notguarantee or support refilled ink cartridges. For ordering information, see HPsupplies and accessories.

Check the paper qualityThe paper might be too moist or too rough. Make sure the media meets HPspecifications, and try to print again. For more information, see Media specifications.

Check the type of media loaded in the printer• Make sure the tray supports the type of media you have loaded. For more

information, see Media specifications.• Make sure you have selected the tray in the print driver that contains the media

that you want to use.

Check the rollers in the printerThe rollers in the printer might be dirty, causing lines or smudges to appear on theprintout. Turn off the printer, remove the battery, and then disconnect the power cord.Clean the output rollers in the printer with a lint-free cloth lightly dampened with water,and then try to print again.



Meaningless characters printIf an interruption occurs to a job that is printing, the printer might not recognize the restof the job.

Poor print quality and unexpected printouts 49

Cancel the print job and wait for the printer to return to the ready state. If the printerdoes not return to the ready state, cancel all jobs and wait again. When the printer isready, resend the job. If prompted by the computer to retry the job, click Cancel.

Check the cable connectionsIf the printer and computer are connected with a USB cable, the problem might be dueto a poor cable connection.Make sure the cable connections at both ends are secure. If the problem persists, turnoff the printer, disconnect the cable from the printer, turn on the printer withoutconnecting the cable, and delete any remaining jobs from the print spooler. When thePower light is on and not flashing, reconnect the cable.

Check the document fileThe document file might be damaged. If you can print other documents from the sameapplication, try printing a backup copy of the document, if available.

Check the mobile phone fontBoxes might appear when trying to print Asian fonts from a mobile phone on printerspurchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supportedonly by models purchased in Asia.

Ink is smearing

Check the print settings• When you print documents that use a lot of ink or less adsorbent media, allow

more time to dry before handling the printouts. In the print driver, select the Bestprint quality, and also increase the ink drying time and reduce the ink saturationusing the ink volume under the advanced features (Windows) or ink features(Mac OS X). However, note that decreasing ink saturation might give printouts a"washed-out" quality.

• Color documents that have rich, blended colors can wrinkle or smear whenprinted using the Best print quality. Try using another print mode, such asNormal, to reduce ink, or use HP Premium Paper designed for printing vivid colordocuments. For more information, see Print.

Check the media size and type• Do not allow the printer to print media that is smaller than the print job. If you are

doing borderless printing, make sure the correct media size is loaded. If you areusing the incorrect size, ink smears might appear on the bottom of subsequentpages.

• Some types of media do not accept ink well. For these types of media, ink driesmore slowly and smearing might occur. For more information, see Mediaspecifications.

Check the ink service moduleRemove the ink service module and check to see if it is full. If it is not full, reinstall themodule. If it is full, replace it with a new one. For information on removing andreplacing the ink service module, see Replace the ink service module.

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50 Solve a problem

Clean the ink cartridgesInk cartridges might need to be cleaned. For more information, see Clean the inkcartridges.

Ink is not filling the text or graphics completely

Check the ink cartridges• Check to make sure that both the black and tri-color ink cartridges are installed

and functioning correctly.• Ink cartridges might need to be cleaned. See Clean the ink cartridges.• Ink cartridges might be very low on ink. Replace any low cartridges. Try removing



Check the media typeSome media types are not suitable for use with the printer. For more information, seeMedia specifications.

Output is faded or dull colored

Check the print modeThe Draft or Fast mode in the print driver allows you to print at a faster rate, which isgood for printing drafts. To get better results, select Normal or Best. For moreinformation, see Print.

Check the paper type settingWhen printing on special media, select the corresponding media type in the print driver.For more information, see Print on special and custom-size paper.






Colors are printing as black and white

Check the print settingsMake sure Print in Grayscale is not selected in the print driver. Open the printerProperties dialog box, click the Features tab, and then make sure that Print inGrayscale is not selected in the Color options.





Wrong colors are printing

Check the print settingsMake sure Print in Grayscale is not selected in the print driver. Open the printerProperties dialog box, click the Features tab, and then make sure that Print inGrayscale is not selected in the Color options.





Printout shows bleeding colors


and functioning correctly.• Ink cartridges might need to be cleaned. See Clean the ink cartridges.

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52 Solve a problem

• Ink cartridges might be very low on ink. Replace any low cartridges. Try removingand reinstalling the cartridges, making sure they snap firmly into place. For moreinformation, see Replace the ink cartridges.


Check the media typeSome media types are not suitable for use with the printer. For more information, seeMedia specifications.

Colors do not line up correctly




• Whenever you install a new ink cartridge, you should align the ink cartridges forthe best possible print quality. If the printout is grainy, has stray dots, jaggededges, or the ink is bleeding into another color, you can realign them through theToolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox softwarefor PDAs (Windows Mobile). For more information, see Align the ink cartridges.


Check the graphics placementUse the zoom or print preview feature of the printer software to check for gaps in theplacement of graphics on the page.

Streaks or lines in printouts

Check the print modeTry using the Best mode in the print driver. For more information, see Print.


Check the ink cartridges• Clean the ink cartridges. For more information, see Clean the ink cartridges.• Whenever you install a new ink cartridge, you should align the ink cartridges for

the best possible print quality. If the printout is grainy, has stray dots, jaggededges, or the ink is bleeding into another color, you can realign them through theToolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox softwarefor PDAs (Windows Mobile). For more information, see Align the ink cartridges.


Advanced ink cartridge maintenanceThis section contains the following topics:

• Clean the ink cartridge contacts• Clean the area around the ink nozzles• Replace the ink service module

Clean the ink cartridge contactsBefore cleaning the ink cartridge contacts, remove the ink cartridge and verify thatnothing is covering the ink cartridge contacts, then reinstall the ink cartridge.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not comeapart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that candamage the ink cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridgecontacts. These can damage the ink cartridge or the printer.

To clean the ink cartridge contacts1. Turn on the device and open the front access cover.

The print carriage moves to the center of the printer.2. Wait until the print carriage is idle and silent, and then unplug the power cord

from the back of the device.3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle

compartment.4. Inspect the ink cartridge contacts for ink and debris buildup.5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze

any excess water from it.6. Hold the ink cartridge by its sides.

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54 Solve a problem

7. Clean only the copper-colored contacts. Allow the ink cartridges to dry forapproximately ten minutes.


2 Ink nozzles (do not clean)

8. Insert the ink cartridge into its cradle compartment at the same angle at whichyou removed the old ink cartridge.


10. Repeat if necessary for the other ink cartridge.11. Close the front access cover and plug the power cord into the back of the device.12. Wait for the carriage to complete the ink cartridge initialization routine and return

to the home position at the left side of the printer before using the printer.



Clean the area around the ink nozzlesIf the printer is used in a dusty environment, a small amount of debris mightaccumulate inside the printer. This debris can include dust, hair, carpet, or clothingfibers. When debris gets on the ink cartridges, it can cause ink streaks and smudgeson printed pages. Ink streaking can be corrected by cleaning around the ink nozzles asdescribed here.

NOTE: Clean the area around the ink nozzles only if you continue to see streaksand smudges on your printed pages after you have already cleaned the inkcartridges by using the software you installed with the printer. For more information,see Clean the ink cartridges.

Advanced ink cartridge maintenance 55

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not comeapart or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that candamage the ink cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles.Touching these parts can result in clogs, ink failure, and bad electricalconnections.

To clean the area around the ink nozzles1. Turn on the printer and open the front access cover.

The print carriage moves to the center of the printer.2. Wait until the print carriage is idle and silent, and then unplug the power cord

from the back of the device.3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle

compartment.

NOTE: Do not remove both ink cartridges at the same time. Remove andclean each ink cartridge one at a time. Do not leave an ink cartridge outsidethe printer for more than 30 minutes.

4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.5. Lightly moisten a clean foam rubber swab with distilled water, and squeeze any

excess water from it.6. Clean the face and edges around the ink nozzle area with the swab, as shown

below.

1 Nozzle plate (do not clean)

2 Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

7. Insert the ink cartridge into its cradle compartment at the same angle at whichyou removed the old ink cartridge.

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56 Solve a problem


9. Repeat if necessary for the other ink cartridge.10. Close the front access cover and plug the power cord into the back of the device.11. Wait for the carriage to complete the ink cartridge initialization routine and return

to the home position at the left side of the printer before using the printer.



Replace the ink service moduleThe replaceable ink service module holds waste ink from the black ink cartridge. Whenthe ink service module is almost full, the printer lights prompt you to replace it. Formore information, see Control panel lights reference. When you are notified by thecontrol panel that the ink service module is full, contact HP support to obtain a newmodule. For more information, see HP support. If you have a new ink service module,install it immediately by following the instructions that came with the module.

TIP: When the ink service module is full, the printer stops printing. However, untilthe replacement arrives, you can continue printing by removing the black inkcartridge and printing with just the tri-color ink cartridge. Color results and printspeeds, though, might be affected. For more information about printing with asingle ink cartridges, see Print with a single ink cartridge.

CAUTION: Allowing the ink service module to fill completely can result in black inkspillage. Take care to avoid spilling the ink in the ink service module. Ink canpermanently stain fabric and other materials.

Solve paper-feed problemsFor information on resolving jams, see Clear jams.


• Media is not supported for the printer• Media is not picked up• Media is not coming out correctly• Pages are skewing• Multiple pages are being picked up

Media is not supported for the printerUse only media that is supported for the printer and the tray being used. For moreinformation, see Media specifications.

Solve paper-feed problems 57

Media is not picked up• Make sure media is loaded in the tray. For more information, see Load media.

Fan the media before loading.• Make sure the paper guides are set to the correct markings in the tray for the

media size you are loading. Also make sure the guides are snug, but not tight,against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in theopposite direction of the curl.

• Make sure to fully extend the input tray extension if your printer model has anextension.

Media is not coming out correctlyRemove excess media from the output area. If printed media stacks up outside theoutput slot, it can prevent media from coming out of the printer correctly.

Pages are skewing• Make sure the media loaded in the trays is aligned to the paper guides.• Load media into the printer only when it is not printing.• Make sure to fully extend the input tray extension if your printer model has an

extension.

Multiple pages are being picked up• Fan the media before loading.• Make sure the paper guides are set to the correct markings in the tray for the

media size you are loading. Also make sure the guides are snug, but not tight,against the stack.

• Make sure the tray is not overloaded with paper.• Use HP media for optimum performance and efficiency.

Troubleshoot installation issuesIf the following topics do not help, see HP support for information about HP support.

• Hardware installation suggestions• Software installation suggestions• Problems setting up Bluetooth wireless communication

Hardware installation suggestions

Check the printer• Make sure that all packing tape and material have been removed from outside

and inside the printer.• Make sure that the printer is loaded with paper.

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• Make sure that no lights are on or blinking except the Power light, which shouldbe on. If a light other than the Power light is on or blinking, there is an error. Formore information, see Control panel lights reference.

• Make sure that the printer can print a self-test diagnostic page.

Check the hardware connections• Make sure that any cords and cables that you are using are in good working

order.• Make sure that the power cord is connected securely to both the printer and to a

working power outlet.

Check the ink cartridges• Whenever you install a new ink cartridge, the printer aligns the ink cartridges

automatically. If the alignment fails, check to make sure the cartridges areinstalled correctly, and start the ink cartridge alignment. For more information,see Align the ink cartridges.

• Make sure that all latches and covers are closed correctly.

Software installation suggestions

Check the computer system• Make sure that the computer is running one of the supported operating systems.• Make sure that the computer meets at least the minimum system requirements.• In the Windows device manager, make sure that the USB drivers have not been

disabled.• If you are using a computer running Windows, and the computer cannot detect

the printer, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) toperform a clean uninstallation of the print driver. Restart the computer, andreinstall the print driver.

Verify installation preliminaries• Make sure to use the Starter CD that contains the correct installation software for

your operating system.• Before installing software, make sure that all other programs are closed.• If the computer does not recognize the path to the CD-ROM drive that you type,

make sure that you are specifying the correct drive letter.• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect

the Starter CD for damage. You can download the print driver from the HP Website (www.hp.com/go/customercare).

NOTE: After correcting any problems, run the installation program again.

Troubleshoot installation issues 59


Problems setting up Bluetooth wireless communicationIf you have problems printing using a Bluetooth wireless connection, try the followingsuggestions. For more information on configuring wireless settings, see Set up theprinter for Bluetooth communication.

Windows▲ Check the Bluetooth wireless settings. For more information, see Set up the

printer for Bluetooth communication.

Mac OS X▲ Delete and re-add the printer in Print & Fax.

Check the Bluetooth settings• Check the Bluetooth settings. For more information, see Set up the printer for

Bluetooth communication.• To configure Bluetooth settings or monitor printer status (such as ink levels) using

the Toolbox (Windows), you must connect the printer to the computer with a USBcable.

Check the Bluetooth wireless signalWireless communication can be interrupted or unavailable if there is signalinterference, distance or signal strength problems, or if the printer is not ready .

• Make sure the printer is within range of the Bluetooth sending device. Bluetoothprinting allows wireless printing up to 10 meters (30 feet).

• If a document doesn't print, there could be signal interruption. If a messageappears on the computer explaining that there is a signal problem, cancel theprint job and then resend it from the computer.

Understand the printer information pagesThe printer information pages contain detailed printer information, including firmwareversion number, serial number, service ID, print cartridge information, default pagesettings, and printer media settings.

The Bluetooth configuration page contains Bluetooth connectivity information.

NOTE: The printer must not be processing any print jobs while you print theconfiguration and diagnostic pages.

If you need to call HP, it is useful to print diagnostic and configuration pages beforecalling.

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60 Solve a problem

Print printer information pages from the control panelYou can print the following printer information pages from the control panel on theprinter, without being connected to the printer.

To print a diagnostic pagePress and hold (Cancel button) for three seconds.Use the diagnostic page to view current printer settings, ink supply status, printcartridge health, and to troubleshoot printer problems.

To print a configuration pagePress and hold (Resume button) and (Bluetooth button) for three seconds.Use the configuration page to view default page settings, printer media settings, andLED state descriptions.

To print a Bluetooth configuration pagePress and hold (Bluetooth button) for three seconds.Use the Bluetooth configuration page to view Bluetooth information such as Bluetoothdevice name.

Print printer information pages from the softwareYou can print the following printer information pages from the printer software.

To print a test page from Toolbox (Windows)1. Open Toolbox. For more information, see Toolbox (Windows).2. Click the Services tab.3. Click Print a Configuration Page.

NOTE: If you are using a Windows Mobile device, you can use the Toolboxsoftware for PDAs. For more information, see Toolbox software for PDAs(Microsoft Windows Mobile).

To print a configuration page from the print driver (Windows)1. Open the print driver.2. Click Properties.3. Click the Services tab.4. Click Print Configuration Page.

To print a test page from HP Utility (Mac OS X)1. Open HP Utility. See HP Utility (Mac OS X)2. On the Test panel, click Print Test Page.

Understand the printer information pages 61

Clear jamsOccasionally, media becomes jammed during a job. Try the following remedies toreduce jams.

• Make sure that you are printing with media that meets specifications. For moreinformation, see Media specifications.

• Make sure that you are printing with media that is not wrinkled, folded, ordamaged.

• Make sure that the input tray is loaded correctly and is not too full. For moreinformation, see Load media.


• Clear a jam in the printer• Tips for avoiding jams

Clear a jam in the printer

To clear a jamFollow these instructions to clear a paper jam.

1. Turn off the printer.2. Unplug the printer from the power source.3. Remove media that is not jammed from the input tray and the output slot.

NOTE: Do not put your hands inside the input tray. Use tweezers insteadand be careful not to scratch the inside of the printer.

4. Locate the media jam.5. If the media is visible from the output slot, gently pull it out from the slot. If the

media is not visible, open the front access cover and clear jammed media.

NOTE: Remove jammed media slowly and steadily to prevent media tear.

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62 Solve a problem

6. If the print carriage is obstructing the jam, gently push it to one side and thenremove the media.

7. If the jammed media is not visible in the print area inside the printer, remove whatis visible in the input tray.

8. After you clear the jam, close the front access cover, turn on the printer, and thenpress (Resume button) to continue the print job.The printer continues the print job on the next page. Resend the page or pagesthat were jammed in the printer.

Tips for avoiding jams• Make sure that nothing is blocking the paper path.• Do not overload the trays. For more information, see Media specifications.• Load paper correctly and when the printer is not printing. For more information,

see Load media.• Do not use media that is curled or crumpled.• Always use media that conforms with specifications. For more information, see

Media specifications.• Make sure media is aligned against the right side of a tray.• Make sure the media guides are adjusted snugly against the media, but do not

crinkle or bend it.• Make sure to remove paper clips, staples, pins, or other attachments from the

paper.

Clear jams 63

Control panel lights referenceFor more information, visit the HP Web site (www.hp.com/go/customercare) for thelatest troubleshooting information, or printer fixes and updates.

Light description/Light pattern Explanation and recommended action

Power light is on. If using AC power: Printer is turned on andidle.If using battery power: Battery status lightindicates power level.No action required.

Power light is slowly pulsing white. Printer is in sleep mode.No action is required.

Battery status light is green. Battery is 41–100% charged and printer isturned on and idle. Power cord not pluggedin.No action is required.

Battery status light is amber. Battery is 10-40% charged and printer isturned on and idle. Power cord not pluggedin.Plug in the power cord to begin rechargingthe battery. See Install and use the battery.

Battery status light is red. Battery is less than 10% charged and printeris turned on and idle. Power cord notplugged in.Plug in the power cord to begin rechargingthe battery. See Install and use the battery.

Battery status light is blinking red. Battery is less than 2% charged and printeris turned on and idle. Power cord notplugged in.Plug in the power cord to begin rechargingthe battery. See Install and use the battery.

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64 Solve a problem



Battery charging light is amber; battery statuslight is green, amber, or red.

Battery is charging. Battery status lightindicates charge level.

NOTE: When the battery is fully charged,the battery charging light turns off.No action required.

Battery charging light is red. Power cord is plugged in and battery isdetected but faulty.Replace the battery. See HP supplies andaccessories.

Power light blinks. Printer is printing, turning on or off, orwaiting for ink to dry.No action required.

Power light is on and Bluetooth light is blue. Bluetooth wireless is turned on.No action is required.

Power light is on and Resume light blinks. Printer is paused either out of paper ormedia width mismatch.If out of paper, load paper. If media widthmismatch, load correct paper. Afterappropriate action, press (Resumebutton) to continue the print job.

Resume and Power lights on. Printer cover or door is open.Close printer cover and doors.

(continued)

Control panel lights reference 65


Right or left ink cartridge blinks and Power lightis on.

Borderless print error; missing or failedcartridge; cartridge in wrong slot; miss-installed cartridge. Right or Left ink cartridgelights indicate whether the problem is withthe Tri-color or Black/Photo ink cartridge.Follow the instructions provided in the HPsoftware messages displayed on yourcomputer.

Right or left ink cartridge light blinks, Resumelight blinks, Power light is on.

Ink cartridge is very low or the cartridge iscounterfeit or previously used. Right or leftink cartridge lights indicate whether theproblem is with the Tri-color or Black/Photoink cartridge.Replace cartridge. For more information,see Replace the ink cartridges.If this cartridge was sold to you as a new,original HP cartridge, it may be a counterfeit.Contact the store where this cartridge waspurchased or visit HP at: www.hp.com/go/anticounterfeit for more information or toreport suspected fraud.

Note:• HP's ink cartridge warranty does not

cover non-HP ink or non-HPcartridges.

• HP's printer warranty does not coverrepairs or service due to use of non-HP cartridges or non-HP ink.

• HP does not guarantee the quality orreliability of non-HP ink.

NOTE:Information about ink levels will not beavailable.

Right or left ink cartridge light is on, Power lightis on.

Ink cartridge is low on ink. Right or Left inkcartridge lights indicate whether the problemis with the Tri-color or Black/Photo inkcartridge.You can continue to print, but you need toreplace the cartridge soon. For moreinformation, see Replace the ink cartridges.

Right or left ink cartridge light blinks, Power lightblinks.

Tri-color or right ink cartridge needsattention. Right or Left ink cartridge lightsindicate whether the problem is with the Tri-color or Black/Photo ink cartridge.Reinstall the ink cartridge and try to print. Ifthe error persists, replace the cartridge. Formore information, see Replace the inkcartridges.


66 Solve a problem

http://www.hp.com/go/anticounterfeit

http://www.hp.com/go/anticounterfeit


Power light blinks, Resume light blinks. Media jam or carriage stall.Clear the jammed paper. For moreinformation, see Paper Jam. After clearingthe jam, press (Resume button) tocontinue the print job.If no paper jam exists, press (Resumebutton). If this does not work, try turning theprinter off and then on again, and resend theprint job.

Power light is off, Resume light blinks. An unsupported USB device is connected tothe printer.Remove the USB device. For moreinformation on supported devices, seeMemory device specifications.

Power light is off, Resume light is on. An unsupported hub is connected to theprinter.Remove the hub. For more information onsupported devices, see Memory devicespecifications.

Power light blinks, Resume light blinks. Afterpressing and holding the (Cancel button) forthree seconds, the left and right ink cartridgelights are on or blinking.

Service station stall. This can be caused byseveral conditions, including:

• Cartridge latches unsecured (left andright cartridge lights on).

• Paper jams.

Make sure all cartridge latches are securedand no paper is jammed in the printer.

If no paper jam exists, press (Resumebutton). If this does not work, try turning theprinter off and then on again, and resend theprint job.

Power light blinks, Resume light blinks. Afterpressing and holding the (Cancel button) for

Ink service module is almost full.The replaceable ink service module holdswaste ink from the black ink cartridge. Whenthe ink service module is almost full, contactHP support to obtain a new module. Formore information, see HP support.If you have a new ink service module, installit immediately by following the instructionsthat came with the module.For more information, see Replace the inkservice module.

(continued)

Control panel lights reference 67


three seconds, the left ink cartridge light is on,and right ink cartridge light is blinking.

Power light blinks, Resume light blinks. Afterpressing and holding the (Cancel button) forthree seconds, the left and right ink cartridgelights are blinking.

Ink service module is full.The replaceable ink service module holdswaste ink from the black ink cartridge. Theink service module is now full. The printerwill not be able to print with the black inkcartridge until the ink service module isreplaced . Contact HP support to obtain anew module. For more information, see HPsupport.If you have a new ink service module, installit immediately by following the instructionsthat came with the module.

TIP: When the ink service module is full,the printer stops printing. However, until thereplacement arrives, you can continueprinting by removing the black ink cartridgeand printing with just the tri-color inkcartridge. Color results and print speeds,though, might be affected. For moreinformation about printing with a single inkcartridges, see Print with a single inkcartridge.For more information, see Replace the inkservice module.


68 Solve a problem

A Technical informationThis section contains the following topics:• Warranty information• Printer specifications• Regulatory information• Environmental product stewardship program• Third-party licenses

Warranty informationThis section contains the following topics:• Hewlett-Packard limited warranty statement• Ink cartridge warranty information

Technical information 69

Hewlett-Packard limited warranty statement

A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects

in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the

customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the

product being replaced. 9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts

for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warrantyTO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and

exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary

from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties. 3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

HP Limited WarrantyDear Customer,You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country. You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTASouth Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa

HP product Duration of limited warrantySoftware Media 90 daysPrinter 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

Printheads (only applies to products with customer 1 year replaceable printheads)Accessories 1 year unless otherwise stated

Appendix A

70 Technical information

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printer.This warranty does not cover HP ink products that have been refilled, remanufactured,refurbished, misused, or tampered with.During the warranty period the product is covered as long as the HP ink is not depleted and theend of warranty date has not been reached. The end of warranty date, in YYYY/MM format, canbe found on the product as indicated:

Warranty information 71

Printer specificationsThis section contains the following topics:• Physical specifications• Printer features and capacities• Processor and memory specifications• System requirements• Memory device specifications• Mobile phone printing information• Media specifications• Print resolution• Operating environment• Electrical requirements• Acoustic emission specification

Physical specifications

Size (width x depth x height)• Printer: 347.9 x 175.5 x 84.4 mm (13.70 x 6.91 x 3.32 inches)• Printer with battery: 347.9 x 197.5 x 84.4 mm (13.70 x 7.78 x 3.32 inches)

Weight (does not include printing supplies)• Printer: 2.3 kg (5.1 lb)• Printer with battery: 2.5 kg (5.5 lb)

Printer features and capacities

Feature Capacity

Connectivity • USB 2.0-compliant high-speed device• PictBridge/USB 2.0 high-speed host

port• Bluetooth 2.0 Enhanced Data Rate,

backward compatible with 1.0(Bluetooth Profiles supported: HCRP,BIP, OPP, SPP)

Ink cartridges Black, tri-color, and photo ink cartridges

Supply yields Visit www.hp.com/pageyield/ for moreinformation on estimated ink cartridge yields.

Printer languages HP PCL 3 GUI

Processor and memory specificationsProcessor: 220 MHz ARM9 coreMemory: 64 MB DDR2

System requirements

NOTE: For the most current information about supported operating systems and systemrequirements, visit www.hp.com/support.

Appendix A


http://www.hp.com/pageyield/

http://www.hp.com/support

NOTE: For support information on Microsoft® Windows® 8, visit www.hp.com/go/printerinstall.

Operating system compatibility• Mac OS X v10.6, OS X Lion, OS X Mountain Lion• Microsoft® Windows® 8, Windows® 7, Windows Vista®, Windows® XP (32-bit) Service

Pack 2• Linux (For more information, see http://hplipopensource.com/hplip-web/index.html).

Minimum requirements• Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 1.1 GB hard disk

space; CD-ROM/DVD drive or Internet connection; USB port• Microsoft® Windows® Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 1.0 GB hard

disk space; CD-ROM/DVD drive or Internet connection; USB port• Microsoft® Windows® XP (32-bit) Service Pack 2: Intel® Pentium® II , Celeron® or

compatible processor; 233 MHz or higher; 600 MB hard disk space; CD-ROM/DVD drive orinternet connection; USB port

Memory device specificationsUSB flash drives

NOTE: The printer can only read memory devices that have been formatted using the FAT,FAT32, or EX_FAT file system.

HP has fully tested the following USB flash drives with the printer:• Kingston: Data Traveler 100 USB 2.0 flash drive (4 GB, 8 GB, and 16 GB)• Lexar JumpDrive Traveler: 1 GB• Imation: 1 GB USB Swivel• Sandisk: Cruzer Micro Skin USB Flash Drive (4 GB)• HP: HI-SPEED USB Flash Drive v100w (8 GB)

NOTE: You might be able to use other USB flash drives with the printer. However, HPcannot guarantee that they correct functionality with the printer because they have not beenfully tested.

Mobile phone printing informationThe following printing software for this printer is available for these mobile phones:

Mobile phone Software Web site

Windows Mobile* Westtek JETCET http://www.westtek.com/pocketpc/jetcet/

Blackberry Repligo Professional http://www.cerience.com/products/pro

* The printing software for Windows Mobile is available on the HP software CD.

Media specificationsUse the Understand supported sizes and Understand supported media types and weights tablesto determine the correct media to use with your printer, and to determine what features work withthe media you plan to use. See the Set minimum margins section for information about theprinting margins used by the printer, see the Guidelines for two-sided (duplex) printing section forguidelines that should be followed when printing on both sides of a page.

Printer specifications 73

http://www.hp.com/go/printerinstall

http://www.hp.com/go/printerinstall

http://hplipopensource.com/hplip-web/index.html

http://www.westtek.com/pocketpc/jetcet/

http://www.westtek.com/pocketpc/jetcet/

http://www.cerience.com/products/pro

http://www.cerience.com/products/pro

Understand specifications for supported mediaAlways use the correct media-type setting in the print driver, and configure the trays for the correctmedia type. HP recommends testing any paper before buying it in large quantities.• Understand supported sizes• Understand supported media types and weights

Understand supported sizes

Media size

Standard media sizes

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)

A5 (148 x 210 mm; 5.8 x 8.3 inches)

A6 (105 x 148 mm; 4.13 x 5.83 inches)

U.S. Statement (140 x 216 mm; (5.5 x 8.5 inches)

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)

Monarch Envelope (3.88 x 7.5 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

Photo media

4 x 6 (102 x 152 mm; 4 x 6 inches)*

5 x 7 (13 x 18 cm; 5 x 7 inches)

8 x 10 (8 x 10 inches)

13 x 18 cm (5 x 7 inches)

(10 x 15 cm)*

Appendix A


Media size

(10 x 15 cm) tab *

Photo L (89 x 127 mm; 3.5 x 5 inches)*

2L (178 x 127 mm; 7.0 x 5.0 inches)

3.5 x 5 (88.9 x 127 mm)*

3 x 5 (76.2 x 127 mm)*

8.5 x 13 (215.9 x 330.2 mm)

4 x 6 tab (102 x 152 mm; 4 x 6 inches)*

4 x 8 tab (10 x 20 cm)*

Other media

Custom-size media between 76.2 to 216 mm wide and 101 to 355.6 mm long (3 to 8.5 incheswide and 4 to 14 inches long)

* Borderless printing supported.

Understand supported media types and weights

Type Weight Capacity

Paper 64 to 90 g/m2

(16 to 24 lb bond)Up to 50 sheets of plainpaper(5 mm or 0.2 inch stacked)

Photo media 250 g/m2

(66 lb bond)Up to 5 sheets

Envelopes 75 to 90 g/m2

(20 to 24 lb bond envelope)Up to 3 envelopes

Cards Up to 200 g/m2

(110 lb index)Up to 5 cards

Set minimum marginsThe document margins must match (or exceed) these margin settings in portrait orientation.

(continued)


Media (1) Leftmargin

(2) Rightmargin

(3) Topmargin

(4) Bottommargin

A4U.S. ExecutiveU.S. StatementB5A5

3.3 mm (0.13inches)

3.3 mm (0.13inches)

3 mm (0.12inches)

3 mm (0.12inches)*

U.S. LetterU.S. LegalCustom-size media8.5 x 13 inches

6.35 mm(0.25 inches)


3 mm (0.12inches)

3 mm (0.12inches)*

CardsPhoto mediaA6

2 mm (0.08inches)

2 mm (0.08inches)

3 mm (0.12inches)

3 mm (0.12inches)

Envelopes 3.3 mm (0.13inches)

3.3 mm (0.13inches)



* If you are using a computer running Windows, you can enable the printer to use a minimummargin of 3.0 mm (0.12 inches). To achieve this margin, click the Advanced tab in the print driver,and select Minimize Margins.

Guidelines for two-sided (duplex) printing• Always use media that conforms to the printer specifications. For more information, see

Media specifications.• Specify duplex options in the application or in the print driver.• Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 18

lb bond (75 g/m2). Jams might occur with these media types.• Several kinds of media require a specific orientation when you print on both sides of a page,

such as letterhead, preprinted paper, and paper with watermarks and prepunched holes.When you print from a computer running Windows, the printer prints the first side of themedia first. When you print from a computer using the Mac OS X, the printer prints thesecond side first. Load the media with the front side facing down.

Print resolutionBlack print resolutionUp to 600 dpi rendered black (when printing from a computer)

Color print resolutionUp to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photopapers include the following:◦ HP Premium Plus Photo◦ HP Premium Photo◦ HP Advanced Photo

Operating environmentOperating environmentRecommended relative humidity: 15 to 90% noncondensingRecommended operating temperature: 15° to 32° C (59° to 90° F)

Appendix A


Maximum operating temperature: 0° to 55° C (32° to 131° F)Battery charging temperature: 2.5° to 40° C (36.5° to 104° F)Battery usage temperature: -5° to 50° C (23° to 122° F)

Storage environmentStorage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)Storage temperature: -40° to 60° C (-40° to 140° F)Battery storage temperature: -20° to 60° C (-4° to 140° F)

Electrical requirements

Power supplyUniversal power adapter (external)

Power requirementsInput voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)Output voltage: 18.5 Vdc at 3.5 A

Power consumption15.2 watts printing (Fast Draft Mode)

Acoustic emission specificationPrint in Draft mode, noise levels per ISO 7779

Sound pressure (bystander position)LpAm 51 (dBA)

Sound powerLwAd 6.5 (BA)


Regulatory informationThe printer meets product requirements from regulatory agencies in your country/region.This section contains the following topics:• Regulatory model number• FCC statement• Notice to users in Korea• VCCI (Class B) compliance statement for users in Japan• Notice to users in Japan about the power cord• Noise emission statement for Germany• LED indicator statement• Gloss of housing of peripheral devices for Germany• Regulatory information for wireless products• European Union Regulatory Notice

Regulatory model numberFor regulatory identification purposes, your product is assigned a Regulatory Model Number. TheRegulatory Model Number for your product is SNPRC-1003-01. This regulatory number shouldnot be confused with the marketing name (HP Officejet 100 (L411) Mobile Printer) or productnumber.

Appendix A


FCC statement

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-able protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient the receiving antenna.• Increase the separation between the equipment and the receiver.• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.For further information, contact:

Manager of Corporate Product RegulationsHewlett-Packard Company3000 Hanover StreetPalo Alto, Ca 94304(650) 857-1501

Modifications (part 15.21)The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

B

VCCI-B

Regulatory information 79

Notice to users in Japan about the power cord

Noise emission statement for Germany

Geräuschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

LED indicator statement

Gloss of housing of peripheral devices for Germany

Regulatory information for wireless productsThis section contains the following regulatory information pertaining to wireless products:• Exposure to radio frequency radiation• Notice to users in Brazil• Notice to users in Canada• Notice to users in Taiwan

Exposure to radio frequency radiation

Exposure to radio frequency radiation

Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation.

Appendix A


Notice to users in Brazil

Aviso aos usuários no Brasil

Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).

Notice to users in Canada

Notice to users in Canada/Note à l'attention des utilisateurs canadiens

For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada.Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN d'Industrie Canada.

Notice to users in Taiwan

European Union Regulatory NoticeProducts bearing the CE marking comply with the following EU Directives:• Low Voltage Directive 2006/95/EC• EMC Directive 2004/108/EC• Ecodesign Directive 2009/125/EC, where applicableCE compliance of this product is valid only if powered with the correct CE-marked AC adapterprovided by HP.If this product has telecommunications functionality, it also complies with the essentialrequirements of the following EU Directive:R&TTE Directive 1999/5/ECCompliance with these directives implies conformity to applicable harmonized Europeanstandards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for

Regulatory information 81

this product or product family and available (in English only) either within the productdocumentation or at the following web site: www.hp.com/go/certificates (type the product numberin the search field).The compliance is indicated by one of the following conformity markings placed on the product:

For non-telecommunicationsproducts and for EU harmonizedtelecommunications products, suchas Bluetooth® within power classbelow 10mW.

For EU non-harmonizedtelecommunications products (Ifapplicable, a 4-digit notified bodynumber is inserted between CEand !).

Please refer to the regulatory label provided on the product.The telecommunications functionality of this product may be used in the following EU and EFTAcountries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia,Spain, Sweden, Switzerland, and United Kingdom.The telephone connector (not available for all products) is intended for connection to analoguetelephone networks.

Products with wireless LAN devicesSome countries may have specific obligations or special requirements about the operation ofWireless LAN networks such as indoor use only or restrictions of the channels available. Pleasemake sure that the country settings of the wireless network are correct.

FranceFor 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product maybe used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). Foroutdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. Forthe latest requirements, see www.arcep.fr.The point of contact for regulatory matters is:Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,GERMANY

Appendix A


http://www.hp.com/go/certificates

http://www.arcep.fr

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recycling has been incorporated into this product. The number of materials has beenkept to a minimum while ensuring proper functionality and reliability. Dissimilar materials havebeen designed to separate easily. Fasteners and other connections are easy to locate, access,and remove using common tools. High priority parts have been designed to access quickly forefficient disassembly and repair.For more information, visit HP’s Commitment to the Environment Web site at:www.hp.com/hpinfo/globalcitizenship/environment/index.htmlThis section contains the following topics:• Paper use• Plastics• Material safety data sheets• Recycling program• HP inkjet supplies recycling program• Disposal of waste equipment by users in private households in the European Union• Power consumption• Chemical Substances• Battery information• RoHS notices (China only)

Paper useThis printer is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

PlasticsPlastic parts over 25 grams are marked according to international standards that enhance theability to identify plastics for recycling purposes at the end of product life.

Material safety data sheetsMaterial safety data sheets (MSDS) can be obtained from the HP Web site at:www.hp.com/go/msds

Recycling programHP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.HP conserves resources by reselling some of its most popular products. For more informationregarding recycling of HP products, please visit:www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling programHP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program isavailable in many countries/regions, and lets you recycle used ink cartridges and ink cartridgesfree of charge. For more information, go to the following Web site:www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Environmental product stewardship program 83


http://www.hp.com/go/msds

http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/

http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Disposal of waste equipment by users in private households in the European Union

Disposal of Waste Equipment by Users in Private Households in the European UnionThis symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenneLa présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants. Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EUDieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza, il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión EuropeaEste símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la tienda donde adquirió el producto.Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EUTato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt zakoupili.Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EUDette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese UnieDit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product hebt aangeschaft.Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa LiidusKui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult. Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme ostsite.Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueellaTämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös, että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen jälleenmyyjältä.Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηΤο παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.A hulladékanyagok kezelése a magánháztartásokban az Európai UnióbanEz a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata, hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik. A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībāsŠis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces, to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimasŠis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.Utylizacja zużytego sprzętu przez użytkowników domowych w Unii EuropejskiejSymbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.Descarte de equipamentos por usuários em residências da União EuropéiaEste símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que adquiriu o produto.Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpaduTento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade, vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unijeTa znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili, da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini, v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.Kassering av förbrukningsmaterial, för hem- och privatanvändare i EUProdukter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar kasserade produkter för återvinning.

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Appendix A


Power consumptionHewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo isqualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications forimaging equipment. The following mark appears on ENERGY STAR qualified imaging products:

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STARpartner, HP has determined that this product meets ENERGY STAR guidelines for energyefficiency.Additional ENERGY STAR qualified imaging product model information is listed at:www.hp.com/go/energystar

Chemical SubstancesHP is committed to providing our customers with information about the chemical substances in ourproducts as needed to comply with legal requirements such as REACH (Regulation EC No1907/2006 of the European Parliament and the Council). A chemical information report for thisproduct can be found at: www.hp.com/go/reach

Battery informationThe printer comes with a lithium-ion rechargeable battery. This battery might require specialhandling and disposal.HP encourages customers to recycle used electronic hardware, HP original print cartridges, andrechargeable batteries. For more information about recycling programs, go to www.hp.com/recycle.For more information, see the user guide. (The user guide is available on your computer after youinstall the software.)

Attention California usersThe battery supplied with this product may contain perchlorate material. Special handling mayapply. For more information, go to the following web site: www.dtsc.ca.gov/hazardouswaste/perchlorate.

Environmental product stewardship program 85

http://www.hp.com/go/energystar

http://www.hp.com/go/reach

http://www.hp.com/recycle

http://www.hp.com/recycle

http://www.dtsc.ca.gov/hazardouswaste/perchlorate

http://www.dtsc.ca.gov/hazardouswaste/perchlorate

RoHS notices (China only)

Toxic and hazardous substance table

Appendix A


Third-party licensesThis section contains the following topics:• HP Officejet 100 (L411) Mobile Printer

HP Officejet 100 (L411) Mobile PrinterThird-party licences

Zlib---------Copyright (C) 1995-1998 Jean-loup Gailly and Mark Adler

This software is provided 'as-is', without any express orimplied warranty. In no event will the authors be held liablefor any damages arising from the use of this software.

Permission is granted to anyone to use this software for anypurpose, including commercial applications, and to alter it andredistribute it freely, subject to the following restrictions:

1. The origin of this software must not be misrepresented; youmust not claim that you wrote the original software. If you usethis software in a product, an acknowledgment in the productdocumentation would be appreciated but is not required.2. Altered source versions must be plainly marked as such, andmust not be misrepresented as being the original software3. This notice may not be removed or altered from any sourcedistribution.

Jean-loup Gailly Mark [email protected] [email protected]

The data format used by the zlib library is described by RFCs(Request for Comments) 1950 to 1952 in the files ftp://ds.internic.net/rfc/rfc1950.txt (zlib format), rfc1951.txt(deflate format) and rfc1952.txt (gzip format).

Independent JPEG Group's free JPEG software -------------------------------------------

* Copyright (C) 1991-1998, Thomas G. Lane.* This file is part of the Independent JPEG Group's software.* For conditions of distribution and use, see the accompanyingREADME file.

Third-party licenses 87

Readme File

Independent JPEG Group's free JPEG software-------------------------------------------

This package contains C software to implement JPEG image encoding, decoding, andtranscoding. JPEG is a standardized compression method for full-color and gray-scale images.

The distributed programs provide conversion between JPEG "JFIF" format and image files inPBMPLUS PPM/PGM, GIF, BMP, and Targa file formats. The core compression anddecompression library can easily be reused in other programs, such as image viewers. Thepackage is highly portable C code; we have tested it on many machines ranging from PCs toCrays.

We are releasing this software for both noncommercial and commercial use. Companies arewelcome to use it as the basis for JPEG-related products.

We do not ask a royalty, although we do ask for an acknowledgement inproduct literature (see the README file in the distribution for details). We hope to make thissoftware industrial-quality --- although, as with anything that's free, we offer no warranty andaccept no liability.

For more information, contact [email protected]

LIBTIFF----------

Copyright (c) 1991-1996 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell thissoftware and its documentation for any purpose is herebygranted without fee, provided that (i) the above copyright notices and this permission noticeappear in all copies of the software and related documentation, and (ii) the names of Sam Lefflerand Silicon Graphics may not be used in any advertising or publicity relating to the softwarewithout the specific, prior written permission of Sam Lefflerand Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANYKIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUTLIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE. IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FORANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OFANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE,DATA OR PROFITS,WHETHER OR NOT ADVISED OF THE POSSIBILITY OF

Appendix A


DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR INCONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

TIFF Library.Rev 5.0 Lempel-Ziv & Welch Compression Support

This code is derived from the compress program whose code isderived from software contributed to Berkeley by James A. Woods,derived from original work by Spencer Thomas and Joseph Orost.

The original Berkeley copyright notice appears below in itsentirety.

Copyright (c) 1985, 1986 The Regents of the University ofCalifornia.All rights reserved.

This code is derived from software contributed to Berkeley byJames A. Woods, derived from original work by Spencer Thomasand Joseph Orost.

Redistribution and use in source and binary forms are permittedprovided that the above copyright notice and this paragraph areduplicated in all such forms and that any documentation,advertising materials, and other materials related to suchdistribution and use acknowledge that the software was developedby the University of California, Berkeley. The name of theUniversity may not be used to endorse or promote productsderived from this software without specific prior writtenpermission.

THIS SOFTWARE IS PROVIDED ``AS IS AND WITHOUT ANY EXPRESS ORIMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED

WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Third-party licenses 89

Appendix A


B HP supplies and accessoriesThis section provides information on HP supplies and accessories for the printer. The informationis subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. Youcan also make purchases through the Web site.This section contains the following topics:• Order printing supplies online• Accessories• Supplies

Order printing supplies onlineTo order supplies online or create a printable shopping list, open the HP software that came withthe printer. For Windows, open the Toolbox, select the Estimated Ink Level tab, and then clickShop Online. For Mac, click Shopping, and then select Shop for Supplies Online. With yourpermission, the HP software uploads printer information, including model number, serial number,and estimated ink levels. The HP supplies that work in your printer are pre-selected. You canchange quantities, add or remove items, and then print the list or purchase online at the HP Storeor other online retailers (options differ by country/region). Cartridge information and links to onlineshopping also appear on ink alert messages.You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then select the supplies you need.

NOTE: Ordering cartridges online is not supported in all countries/regions. However, manycountries/regions have information on ordering by telephone, locating a local store andprinting a shopping list. In addition, you can select the 'How to Buy' option at the top of thewww.hp.com/buy/supplies page to obtain information about purchasing HP products in yourcountry.

AccessoriesThe following accessories can be used with your HP Officejet Mobile Printer:

HP Battery for Officejet Mobile Printer CQ775A

HP Mobile Printer and Notebook Case Q6282A

SuppliesThis section covers the following topics:• Ink cartridges• HP media

Ink cartridgesOrdering cartridges online is not supported in all countries/regions. However, many countries/regions have information on ordering by telephone, locating a local store and printing a shoppinglist. In addition, you can select the 'How to Buy' option at the top of the www.hp.com/buy/suppliespage to obtain information about purchasing HP products in your country.

HP supplies and accessories 91

http://www.hpshopping.com




You can find the ink cartridge number in the following places:• On the label of the ink cartridge you are replacing.• On the printer status page (see Understand the printer information pages).• In the cartridge details feature in the HP software. Different cartridge numbers are sold in

each country/region. To get the complete list of the cartridge numbers sold in each country/region, select Travelling Information in Toolbox (Windows) or Travel Info in HP Utility(Mac OS X). For more information, see Printer management tools.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only.When you receive a low-ink warning message, consider having a replacement cartridgeavailable to avoid possible printing delays. You do not need to replace cartridges until printquality becomes unacceptable.

HP mediaTo order media such as HP Premium Paper, go to www.hp.com.

HP recommends plain papers with the ColorLok logo for printingand copying of everyday documents. All papers with theColorLok logo are independently tested to meet high standardsof reliability and print quality, and produce documents with crisp,vivid color, bolder blacks and dry faster than ordinary plainpapers. Look for papers with the ColorLok logo in a variety ofweights and sizes from major paper manufacturers.

Appendix B

92 HP supplies and accessories

http://www.hp.com

C Set up the printer for BluetoothcommunicationThe printer allows you to print documents from Bluetooth devices without a cable connection.Simply print from a Bluetooth device such as a PDA or camera phone. You can also useBluetooth technology to print from a computer to the printer.

Set up a Bluetooth wireless connectionThis section describes how to set up and configure the device for a Bluetooth wireless connection.You can configure Bluetooth wireless settings during software installation, or you can configuresettings later using Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs(Windows Mobile). For more information, see Printer management tools.

To connect the printer using Bluetooth communication (Windows)

NOTE: If you are using an external Bluetooth adapter for your computer, specific instructionsfor adding the printer might be different. For more information, see the documentation or utilityprovided with the Bluetooth adapter.

1. If you are using an external Bluetooth adapter for your computer, make sure your computeris started and then attach the Bluetooth adapter to a USB port on the computer.If your computer has Bluetooth built in, just make sure the computer is started and thatBluetooth is turned on.

2. On the Windows taskbar, click Start, click Control Panel, click Hardware and Sound, andthen click Add a printer.- Or -Click Start, click Printer or Printers and Faxes, and then double-click the Add Printer iconor click Add a printer.

3. Follow the onscreen instructions to finish the installation.

To connect the printer using Bluetooth communication (Mac OS X)1. If you are using an external Bluetooth adapter for your computer, make sure your computer

is started and then attach the Bluetooth adapter to a USB port on the computer.If your computer has Bluetooth built in, just make sure the computer is started and thatBluetooth is turned on.

2. Click System Preferences in the Dock, and then click Print & Fax.3. Click + (Add).4. Select the entry for the printer in the list with Bluetooth beside its name, and then click

Add.5. Follow the onscreen instructions to finish the installation.

Set Bluetooth security for the printerYou can enable the following printer security settings:• Require passkey authentication prior to someone printing to the printer from a Bluetooth

device.• Make the printer visible or invisible to Bluetooth printers that are within range.• To enable these settings, you can use Toolbox (Windows), HP Utility (Mac OS X), or the

Toolbox software for PDAs (Windows Mobile). For more information, see Printermanagement tools.

Set up the printer for Bluetooth communication 93

Use a passkey to authenticate Bluetooth devicesYou can set the security level of the printer to either High or Low.• Low: The printer does not require a passkey. Any Bluetooth device within range can print to

it.

NOTE: The default security setting is Low. Low level security does not requireauthentication.

• High: The printer requires a passkey from the Bluetooth device before allowing the printerto send a print job to it.

NOTE: The printer ships with a predefined passkey that is set to six zeroes "000000".

Set the printer to be visible or not visible to Bluetooth devicesYou can set the printer to be either visible to Bluetooth devices (public) or not visible to any(private).• Visible: Any Bluetooth device within range can print to the printer.• Not visible: Only Bluetooth devices that have stored the device address of the printer can

print to it.

NOTE: The printer ships with a default accessibility level of Visible.

To reset to factory default settings

NOTE: Using the following instructions will reset only the device’s Bluetooth settings.

1. Press and hold down (Power button).2. While holding down (Power button), press (Cancel button) 4 times, then press

(Resume button) 6 times.3. Release (Power button).

Appendix C

94 Set up the printer for Bluetooth communication

D Printer management toolsThis section contains the following topics:• Toolbox (Windows)• HP Utility (Mac OS X)• Toolbox software for PDAs (Microsoft Windows Mobile)• Uninstall and reinstall the HP software

Toolbox (Windows)Toolbox provides maintenance information about the printer.

NOTE: Toolbox can be installed from the HP software CD by selecting the full installationoption if the computer meets the system requirements.

Open ToolboxYou can open Toolbox using one of the following methods:• Click Start, select Programs or All Programs, click HP, click the folder for your printer, and

then click Toolbox.• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name, and

then click Display Printer Toolbox.• From the printer preferences, click the Features tab, and then click Printer Services.

HP Utility (Mac OS X)HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, andfind website support information.

NOTE: The features available in HP Utility vary depending on the selected printer.Ink level warnings and indicators provide estimates for planning purposes only. When youreceive a low on ink message, consider having a replacement cartridge available to avoidpossible printing delays. You do not need to replace cartridges until prompted to do so.

Open HP UtilityTo open HP Utility, double-click the HP Utility icon. This icon is located in the Hewlett-Packardfolder in the Applications folder at the top level of the hard disk.

Toolbox software for PDAs (Microsoft Windows Mobile)The Toolbox software for PDAs running Windows Mobile allows you to view status andmaintenance information about the printer. You can view ink levels and battery charge level, alignthe print cartridges, and configure Bluetooth settings for wireless printing.See the Toolbox software documentation for more information on using the Toolbox, or visitwww.hp.com/go/customercare.

Uninstall and reinstall the HP softwareIf the installation is incomplete, or if you connected the USB cable to the computer beforeprompted by the HP software installation screen, you might need to uninstall and then reinstall theHP software that came with the printer. Do not simply delete the printer application files from the

Printer management tools 95


computer. Make sure to remove them correctly using the uninstall utility provided when youinstalled the HP software.There are three methods to uninstall the HP software on a Windows computer, and one method touninstall on a Macintosh computer.

To uninstall from a Windows computer, method 11. Disconnect the printer from your computer. Do not connect the printer to your computer until

you are prompted to do so by the HP software during the reinstall.2. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select

the printer name, and then click Uninstall.3. Follow the onscreen instructions.4. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work correctly if the files are deleted.5. Restart the computer.6. To reinstall the HP software, insert the HP software CD into the computer's CD drive, follow

the onscreen instructions.7. Connect the printer when the HP software prompts you to connect it to the computer.8. Press the Power button to turn the printer on.

After connecting and turning on the printer, you might have to wait several minutes for all ofthe Plug and Play events to complete.

9. Follow the onscreen instructions.When the HP software installation is complete, the HP Digital Imaging Monitor icon appears inthe Windows system tray.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Disconnect the printer from the computer.

NOTE: It is important that you disconnect the printer before restarting your computer.Do not connect the printer to your computer until you are prompted to do so by the HPsoftware during the install.

2. On the Windows taskbar, click Start, select Settings, select Control Panel, and then clickAdd/Remove Programs.- Or -Click Start, click Control Panel, and then double-click Programs and Features.

3. Select the printer name, and then click Change/Remove or Uninstall/Change.Follow the onscreen instructions.

4. Restart the computer.5. Insert the HP software CD into the computer's CD drive and then start the Setup program.6. Follow the onscreen instructions.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the HP software CD into the computer's CD drive, and then start the Setup program.2. Disconnect the printer from your computer. Do not connect the printer to your computer until

you are prompted to do so by the HP software during the reinstall.3. Select Uninstall and follow the onscreen directions.4. Restart the computer.5. Start the Setup program for the printer again.

Appendix D

96 Printer management tools

6. Select Install.7. Follow the onscreen instructions.

To uninstall from a Macintosh computer, method 11. Open HP Utility. For instructions, see Open HP Utility.2. Click the Application icon on the toolbar.3. Double click HP Uninstaller.

Follow the onscreen instructions.4. After the HP software is uninstalled, restart the computer.5. To reinstall the HP software, insert the HP software CD into the computer's CD drive.6. On the desktop, open the CD, and then double-click HP Installer.7. Follow the onscreen instructions.

To uninstall from a Macintosh computer, method 21. Open the Finder.2. Double-click Applications.3. Double-click Hewlett-Packard.4. Double-click HP Uninstaller.5. Select the printer, and then double-click Uninstall.

Uninstall and reinstall the HP software 97

Appendix D

98 Printer management tools

E How do I?• Get started• Print• Work with ink cartridges• Solve a problem

How do I? 99

Appendix E

100 How do I?

F Errors (Windows)This list represents some of the errors you might see on the computer screen (Windows) and howto fix the errors.• Printer Disconnected• Ink Alert• Cartridge Problem• Paper Mismatch• The cartridge cradle cannot move• Paper Jam• The printer is out of paper• Printer Offline• Printer Paused• Document failed to print• The ink service module is almost full• Replace the ink service module immediately• Printer battery low

Printer DisconnectedThe computer cannot communicate with the printer because one of the following events hasoccurred:• The printer has been turned off.• The USB cable connecting the printer has been disconnected.To solve this problem, try the following solutions:• Make sure the printer is turned on and that the (Power) light is on.• Make sure the power cord and other cables are working and are firmly connected to the

printer.• Make sure the power cord is connected firmly to a functioning, alternating current (AC)

power outlet.

Ink AlertThe ink cartridge identified in the message is low on ink.Ink level warnings and indicators provide estimates for planning purposes only. When you receivea low-ink warning message, consider having a replacement cartridge available to avoid possibleprinting delays. You do not need to replace the ink cartridges until print quality becomesunacceptable.For information about replacing ink cartridges, see Replace the ink cartridges.For information about ordering ink cartridges, see HP supplies and accessories.For information about recycling used ink supplies, see HP inkjet supplies recycling program.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways,including in the initialization process, which prepares the printer and cartridges for printing. Inaddition, some residual ink is left in the cartridge after it is used. For more information seewww.hp.com/go/inkusage.

Errors (Windows) 101


Cartridge ProblemThe ink cartridge identified in the message is missing, damaged, inserted into the wrong slot in theprinter, or not making full electrical contact with the printer.To solve this problem, try the following solutions. Solutions are listed in order, with the most likelysolution first. If the first solution does not solve the problem, continue trying the remainingsolutions until the issue is resolved.• Solution 1: Make sure the ink cartridges are installed correctly• Solution 2: Turn the printer off and on• Solution 3: Clean the electrical contacts• Solution 4: Replace the ink cartridge

Solution 1: Make sure the ink cartridges are installed correctly1. Make sure the printer is turned on.

CAUTION: If the printer is turned off when you open the front access door to accessthe ink cartridges, the printer cannot release the cartridges for changing. You mightdamage the printer if the ink cartridges are not docked safely when you try to removethem.

2. Open the front access door.The print carriage moves to the far right side of the printer.

3. Wait until the print carriage is idle and silent, and then lift up the ink cartridge latch torelease the ink cartridge.

Appendix F

102 Errors (Windows)

4. Pull the ink cartridge toward you, out of its slot.

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Doing so canresult in clogs, ink failure, and bad electrical connections.

5. Hold the ink cartridge with the HP logo on top, and reinsert the ink cartridge. Make sure youpush the ink cartridge in firmly until it snaps into place.

6. Close the front access door and check if the error message has gone away.If the problem persists, try the next solution.

Solution 2: Turn the printer off and onTurn off the printer, and then turn it on again.If the problem persists, try the next solution.

Solution 3: Clean the electrical contactsClean the electrical contacts on the ink cartridge. For more information, see Clean the inkcartridge contacts.If the problem persists, try the next solution.

Solution 4: Replace the ink cartridgeReplace the indicated ink cartridge. For more information, see HP supplies and accessories.

NOTE: If the cartridge is still under warranty, contact HP support for service or replacement.For more information about ink cartridge warranty, see Ink cartridge warranty information.

If the problem persists after you replace the cartridge, contact HP support. For more information,see HP support.

Paper MismatchThe paper size or type selected in the print driver does not match the paper loaded in the printer.

Paper Mismatch 103

To solve this problem, try one of the following:• Load the correct paper in the printer, and then press (Resume button). For more

information, see Load media• Press the (Cancel button) on the printer’s control panel, select a different paper size in

the print driver, and then print the document again.

The cartridge cradle cannot moveSomething is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).

To clear the obstruction, press the (Power) button to turn off the printer, and then check theprinter for jams.For more information, see Clear jams.

Paper JamPaper has become jammed in the printer.Before you try to clear the jam, check the following:• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded,

or damaged. For more information, see Media specifications.• Make sure that the printer is clean. For more information, see Clean the printer.• Make sure that the trays are loaded correctly and are not too full. For more information, see

Load media.For instructions on clearing jams, as well as more information about how to avoid jams, see Clearjams.

The printer is out of paperThe default tray is empty. Load more paper, and then press OK.For more information, see Load media.

Printer OfflineThe printer is currently offline. While offline, the printer cannot be used.To change the printer's status, complete the following steps.1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -Click Start, click Control Panel, and then double-click Printers.

2. If the printers listed in the dialog box are not being displayed in Details view, click the Viewmenu, and then click Details.

3. If the printer is Offline, right-click the printer, and click Use Printer Online.4. Try using the printer again.

Printer PausedThe printer is currently paused. While paused, new jobs are added to the queue but are notprinted.

Appendix F


To change the printer's status, complete the following steps.1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -Click Start, click Control Panel, and then double-click Printers.

2. If the printers listed in the dialog box are not being displayed in Details view, click the Viewmenu, and then click Details.

3. If the printer is Paused, right-click the printer, and click Resume Printing.4. Try using the printer again.

Document failed to printThe printer could not print the document because a problem occurred in the printing system.For information about solving printing problems, see Solve printing problems.

The ink service module is almost fullThe replaceable ink service module holds waste ink from the black ink cartridge. When the inkservice module is almost full, contact HP support to obtain a new module. For more information,see HP support.If you have a new ink service module, install it immediately by following the instructions that camewith the module.For more information, see Replace the ink service module.

Replace the ink service module immediatelyThe replaceable ink service module holds waste ink from the black ink cartridge. The ink servicemodule is now full. The printer will not be able to print with the black ink cartridge until the inkservice module is replaced . Contact HP support to obtain a new module. For more information,see HP support.If you have a new ink service module, install it immediately by following the instructions that camewith the module.

TIP: When the ink service module is full, the printer stops printing. However, until thereplacement arrives, you can continue printing by removing the black ink cartridge andprinting with just the tri-color ink cartridge. Color results and print speeds, though, might beaffected. For more information about printing with a single ink cartridges, see Print with asingle ink cartridge.

For more information, see Replace the ink service module.

Printer battery lowThe battery status light is green when the battery is 41-100% charged; amber when 10-40%charged, red when less than 10% charged; and blinks red when less than 2% charged. Chargethe battery when the battery status light turns amber. If it turns red, charge the battery as soon aspossible.The battery status is also displayed in the Toolbox (Windows). If you are using a Windows Mobiledevice, you can use the Toolbox software for PDAs. For more information, see Printermanagement tools.Plug in the power cord to begin recharging the battery. See Install and use the battery.

Printer battery low 105

Appendix F


Index

Aaccessibility 7accessories

warranty 70acoustic emissions 77after the support period 43aligning ink cartridges 36

Bbattery

charging 19installing 18recycling 18removing 20safety 18

battery slot 10black and white pages

troubleshoot 52blank pages, troubleshoot

print 46Bluetooth

security settings 93setup 93troubleshooting 60

both sides, print on 29

Ccalibrate color 37camera 21capacity

tray 75cards

sizes supported 74tray supporting 75

cartridges. See ink cartridgesclean

ink cartridge contacts 54ink cartridge ink nozzle

area 55cleaning

ink cartridges 37color, calibrate 37colors

bleeding 52faded or dull 51

print black and white,troubleshoot 52

troubleshoot 53wrong 52

connectionsBluetooth 93

connectors, locating 10control panel

locating 9custom-size media

sizes supported 75custom-size paper

Mac OS 27, 28print on 27

customer supportelectronic 39

cut-off pages, troubleshoot 47

Ddouble-sided printing 29driver

warranty 70duplexing 29

Eelectrical specifications 77envelopes

sizes supported 74tray supporting 75

environmental specifications 76environmental sustainability

program 83

Ffirewalls, troubleshoot 44

Ggraphics

ink not filling in 51missing lines or dots 53

graphics placement,troubleshoot 47

HHewlett-Packard Company

notices 3HP software

uninstall from Mac OS X 97uninstall from Windows 96

HP Utility (Mac OS X)opening 95

humidity specifications 76

Iink cartridge

troubleshoot 45ink cartridge door, locating 11ink cartridge latch, locating 11ink cartridges

aligning 36check ink levels 32clean contacts 54clean ink nozzle area 55cleaning 37handle 33locating 11ordering online 91part names 33part numbers 91replace 33supported 72tips 31warranty 70yields 72

ink levels, check 32ink smearing, troubleshoot 50installation

troubleshoot 58

Jjams

clear 62media to avoid 15prevent 63

Llanguage, printer 72

107

loadphoto 17tray 16

load cards 17load envelopes 16load media 16

MMac OS

custom-size paper 27, 28Print borderless 29Print photos 26print settings 24

Mac OS XHP Utility 95uninstall HP software 97

maintenancecheck ink levels 32replace ink cartridges 33

marginssetting, specifications 75

mediaclear jams 62duplexing 29load tray 15print on custom-size 27selecting 15specifications 73, 74supported sizes 74types and weights

supported 75memory device 21missing lines or dots,

troubleshoot 53missing or incorrect information,

troubleshoot 46multi-feeds, troubleshoot 58

Nnetwork

printer information 60networks

firewalls, troubleshoot 44noise information 77

Ooperating environment

specifications 76operating systems

supported 72output tray

locating 9

Ppaper

ordering 92paper-feed problems,

troubleshoot 57part numbers, supplies and

accessories 91passkey authentication,

Bluetooth 93PCL 3 support 72phone support 40phone support period

period for support 40photo media

sizes supported 74PictBridge 47PictBridge device

connection 10ports, specifications 72power

specifications 77power input, locating 10print

Bluetooth 93double-sided 29slow 45troubleshoot 43

Print borderlessMac OS 29Windows 28

Print brochuresprint 24

print driverwarranty 70

Print envelope 25Print envelopes

Mac OS 25Print photos

Mac OS 26Windows 26

print qualitytroubleshoot 48

print-carriage access door,locating 11

printer information pagesprinting, understanding 60

printer software (Windows)about 95

printheadsordering online 91part numbers 91

processor specifications 72

Qquality, troubleshoot

print 48

Rradio interference

regulatory information 80recycle

ink cartridges 83regulatory information 78, 80regulatory model number 78replace ink cartridges 33

Ssecurity

Bluetooth 93Security lock 10setup

Bluetooth 93skewed pages, troubleshoot 58slow print, troubleshoot 45software

warranty 70sound pressure 77specifications

acoustic emissions 77electrical 77media 73, 74operating environment 76physical 72processor and memory 72storage environment 77system requirements 72

speedtroubleshoot print 45

storage environmentspecifications 77

streaks or lines, troubleshoot 53supplies

ordering online 91yields 72

support 39system requirements 72

Ttemperature specifications 76text

troubleshoot 47, 51, 53text placement, troubleshoot 47Toolbox (Windows)

about 95opening 95

108

traycapacity 75media sizes supported 74media types and weights

supported 75trays

capacities 75load media 15locating 9media sizes supported 74paper guides illustration 9

troubleshootblank pages printed 46bleeding colors 52Bluetooth 60Bluetooth wireless

communicationdevices 60

colors 51, 53cut-off pages, incorrect text

or graphics placement 47firewalls 44ink cartridge 45ink not filling text or

graphics 51ink smearing 50installation 58lights are on or flashing 44meaningless characters

print 49media not coming out

correctly 58media not picked up 58media not supported 57missing lines or dots 53missing or incorrect

information 46multiple pages are picked

up 58nothing prints 44paper-feed problems 57print 43print quality 48printer shuts down 44skewed pages 58slow print 45streaks or lines 53tips 43

troubleshooting resourcesprinter information pages 60

two-sided printing 29

Uuninstall HP software

Mac OS X 97Windows 96

USB connectionport, locating 10specifications 72

Vvoltage specifications 77

Wwarranty 70Web sites

accessibility information 7customer support 39environmental programs 83order supplies and

accessories 91supply yield data sheet 72

Windowsborderless 28duplexing 29print brochures 24Print photos 26print settings 23system requirements 72uninstall HP software 96

wireless communicationBluetooth 93regulatory information 80

wireless communicationdevicestroubleshooting 60

Index

109

110

Documents

HP Officejet 100 Mobile Printer L411 User Guide - ENWW