HP Latex 115 Printer User Guide - CMYUK · To avoid the risk of electric ... Heat flux density 30 kW/m², copper calorimeter, K type thermocouple. Mechanical hazard The printer has

HP Latex 115 Printer

User Guide

Edition 1

© Copyright 2017 HP Development Company, L.P.

Legal notices

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademarks

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Introduction ............................................................................................................................................................................................... 1

Welcome to your printer .......................................................................................................................................................... 2

Supplementary parts ............................................................................................................................................................... 2

Documentation ......................................................................................................................................................................... 2

Safety precautions ................................................................................................................................................................... 3

The printer’s main components ............................................................................................................................................. 7

The front panel ......................................................................................................................................................................... 9

The Embedded Web Server .................................................................................................................................................. 17

Connectivity and software instructions .............................................................................................................................. 23

Advanced network configuration ........................................................................................................................................ 25

Turn the printer on and off ................................................................................................................................................... 31

Restart the printer .................................................................................................................................................................. 32

2 Useful links .............................................................................................................................................................................................. 33

When you need help .............................................................................................................................................................. 33

3 Handle the substrate and troubleshoot substrate issues ................................................................................................................ 35

Overview .................................................................................................................................................................................. 36

Porous substrates .................................................................................................................................................................. 40

Load a roll onto the spindle .................................................................................................................................................. 41

Load a roll into the printer .................................................................................................................................................... 45

Assisted manual load ............................................................................................................................................................ 48

The edge holders ................................................................................................................................................................... 50

Load a cut sheet into the printer ......................................................................................................................................... 52

Unload a roll from the printer .............................................................................................................................................. 52

The take-up reel (accessory) ................................................................................................................................................ 53

View information about the substrate ................................................................................................................................ 61

Change substrate width and right edge position .............................................................................................................. 61

Substrate length tracking ..................................................................................................................................................... 61

Cut substrate .......................................................................................................................................................................... 61

Bypass job start safety .......................................................................................................................................................... 62

Store the substrate ................................................................................................................................................................ 62

The substrate cannot be loaded successfully ................................................................................................................... 62

The substrate is mispositioned ............................................................................................................................................ 63

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The substrate has jammed ................................................................................................................................................... 63

The substrate is deformed or wrinkled .............................................................................................................................. 66

The substrate has shrunk or expanded .............................................................................................................................. 66

The substrate has bow deformation .................................................................................................................................. 67

Automatic cutter does not work .......................................................................................................................................... 68

Take-up reel substrate jam ................................................................................................................................................... 68

Take-up reel does not wind (if purchased as accessory) ................................................................................................. 68

4 Substrate settings .................................................................................................................................................................................. 70

Substrate presets ................................................................................................................................................................... 71

Online search .......................................................................................................................................................................... 71

HP Media Locator ................................................................................................................................................................... 73

Generic presets ....................................................................................................................................................................... 73

Clone a substrate preset ....................................................................................................................................................... 74

Modify a substrate preset ..................................................................................................................................................... 74

Add a new substrate .............................................................................................................................................................. 75

Delete a substrate preset ..................................................................................................................................................... 79

Faster printing ......................................................................................................................................................................... 79

Color calibration ...................................................................................................................................................................... 80

ICC profiles ............................................................................................................................................................................... 82

Improve color consistency when tiling ............................................................................................................................... 82

5 Troubleshoot print-quality issues ........................................................................................................................................................ 85

General printing advice ......................................................................................................................................................... 86

Improve print quality ............................................................................................................................................................. 86

Most-common print-quality problems ............................................................................................................................... 92

6 The ink system ..................................................................................................................................................................................... 102

Ink cartridges ........................................................................................................................................................................ 102

Printheads ............................................................................................................................................................................. 102

Maintenance cartridge ........................................................................................................................................................ 103

Safe mode ............................................................................................................................................................................. 104

7 Hardware maintenance ....................................................................................................................................................................... 105

Ink system tips ..................................................................................................................................................................... 106

Maintain the ink cartridges ................................................................................................................................................. 106

Replace an ink cartridge ..................................................................................................................................................... 106

Cannot insert an ink cartridge ........................................................................................................................................... 110

Clean (recover) the printheads ........................................................................................................................................... 110

Align the printheads ............................................................................................................................................................ 111

Front panel recommends reseating or replacing a printhead ...................................................................................... 113

Replace a printhead ............................................................................................................................................................. 113

Cannot insert a printhead ................................................................................................................................................... 119

iv ENWW

Clean the electrical connections on a printhead ............................................................................................................. 120

Replace the maintenance cartridge .................................................................................................................................. 124

Cannot insert the maintenance cartridge ........................................................................................................................ 127

Clean and lubricate the carriage rod ................................................................................................................................. 127

Clean the encoder strip ....................................................................................................................................................... 129

Clean the platen ................................................................................................................................................................... 130

Clean the exterior of the printer ........................................................................................................................................ 132

Move or store the printer .................................................................................................................................................... 132

Service maintenance ........................................................................................................................................................... 133

8 Firmware update .................................................................................................................................................................................. 134

Firmware update using a USB flash drive ........................................................................................................................ 134

Firmware update using the Embedded Web Server ...................................................................................................... 135

Automatic firmware updates ............................................................................................................................................. 135

9 Accessories ............................................................................................................................................................................................ 136

Order ink supplies ................................................................................................................................................................ 136

Order accessories ................................................................................................................................................................ 137

10 Troubleshoot other issues ............................................................................................................................................................... 138

The printer cannot get an IP address ............................................................................................................................... 139

Cannot access the Embedded Web Server ...................................................................................................................... 139

The printer is not printing ................................................................................................................................................... 139

The software program slows down or stalls while generating the print job ............................................................. 140

The printer seems slow ...................................................................................................................................................... 140

Communication failures between computer and printer .............................................................................................. 140

Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ... 141

Front-panel error codes ...................................................................................................................................................... 141

11 Printer specifications ......................................................................................................................................................................... 148

Functional specifications .................................................................................................................................................... 148

Physical specifications ........................................................................................................................................................ 149

Memory specifications ........................................................................................................................................................ 149

Power specifications ........................................................................................................................................................... 149

Ecological specifications ..................................................................................................................................................... 150

Environmental specifications ............................................................................................................................................. 150

Acoustic specifications ........................................................................................................................................................ 150

Appendix A Summary of common printing problems ....................................................................................................................... 151

Glossary ..................................................................................................................................................................................................... 154

Index ........................................................................................................................................................................................................... 157

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vi ENWW

1 Introduction

● Welcome to your printer

● Supplementary parts

● Documentation

● Safety precautions

● The printer’s main components

● The front panel

● The Embedded Web Server

● Connectivity and software instructions

● Advanced network configuration

● Turn the printer on and off

● Restart the printer

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Welcome to your printerYour printer is a color inkjet printer designed for printing high-quality images on flexible substrates. Some major features of the printer are shown below:

● Environmentally friendly, odorless, aqueous latex inks in six colors plus optimizer

● No special ventilation required, no hazardous waste

● 400 ml ink cartridges

● Sharpest print quality, smooth transitions, and fine details with 1200 real dpi

● Consistent and repeatable print quality at every print speed

● Prints are completely dry and ready for finishing and delivery

● Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates

● A range of HP recyclable substrates is available

● Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC banners

● Durable prints with outdoor display permanence up to three years unlaminated, five years laminated

● Hundreds of ready-made substrate presets easily available

To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run on a separate computer. RIP software is available from various different companies.

Supplementary partsSupplied with the printer HP Latex Edge Holders

HP Latex 54-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)

HP Latex User Maintenance Kit

FlexiPRINT HP Basic 100 Series Edition

Optional accessories HP Latex 54-in Take-Up Reel (including 2-in reel with 3-in adaptor and Variable Front Tension Kit)

HP Latex 54-in Printer 2-in Spindle (including 2- to 3-in spindle adaptor)

HP Latex 100/300/500 User Maintenance Kit

Consumables HP 831 Latex Printheads (1 set included in box)

HP 821 Latex Ink Cartridges

HP 831 Latex Maintenance Cartridge (1 included in box)

DocumentationThe following documents can be downloaded from http://www.hp.com/go/latex115/manuals/:

● Introductory information

● User guide

● Legal information

● Limited warranty

2 Chapter 1 Introduction ENWW

http://www.hp.com/go/latex115/manuals/

The Quick Response (QR) code images found in some parts of this user guide provide links to additional video explanations of particular topics. For an example of such an image, see The printer’s main components on page 7.

Safety precautionsBefore using your printer, read the following safety precautions to make sure you use the equipment safely.

You are expected to have the appropriate technical training and experience necessary to be aware of hazards to which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself and to other people.

General safety guidelines● There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self

Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified service personnel.

● Turn off the printer and call your service representative in any of the following cases:

– The power cord or plug is damaged.

– The curing enclosures are damaged.

– The printer has been damaged by an impact.

– There is any mechanical or enclosure damage.

– Liquid has entered the printer.

– There is smoke or an unusual smell coming from the printer.

– The printer has been dropped or the curing module has been damaged.

– The printer is not operating normally.

● Turn off the printer in either of the following cases:

– During a thunderstorm

– During a power failure

● Take special care with zones marked with warning labels.

Electrical shock hazard

WARNING! The internal circuits of curing zones, output drier, print-zone heaters, and built-in power supplies operate at hazardous voltages capable of causing death or serious personal injury.

The printer uses two power cords. Unplug both power cords before servicing the printer.

To avoid the risk of electric shock:

● The printer must be connected to earthed mains outlets only.

● Do not attempt to dismantle the curing modules.

● Do not remove or open any other closed system covers or plugs.

● Do not insert objects through slots in the printer.

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http://www.hp.com/go/selfrepair/

Heat hazardThe curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid personal injury, take the following precautions.

● Do not touch the internal enclosures of the printer's curing zones.

● Let the printer cool down when accessing the internal curing zone and output platen in case of a substrate jam.

● Let the printer cool down before performing some maintenance operations.

Fire hazardThe curing subsystems of the printer operate at high temperatures.

To avoid the risk of fire, take the following precautions.

● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements according to the local jurisdiction of the country where the equipment is installed. Use the power supply voltage specified on the nameplate.

● Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to connect both power cords.

● Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use the power cords with other products.

● Do not insert objects through slots in the printer.

● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using the printer again.

● Do not use aerosol products that contain flammable gases inside or around the printer. Do not operate the printer in an explosive atmosphere.

● Do not block or cover the openings of the printer.

● Do not attempt to dismantle or modify the curing modules.

● Ensure that the operating temperature of the substrate recommended by the manufacturer is not exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be used at an operating temperature above 125°C (257°F).

● Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not available, printing must be supervised at all times. See note below.

NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the substrate starts ignition (either flame or glow), were: Heat flux density 30 kW/m², copper calorimeter, K type thermocouple.

Mechanical hazardThe printer has moving parts that could cause injury. To avoid personal injury, take the following precautions when working close to the printer.

● Keep your clothing and all parts of your body away from the printer's moving parts.

● Avoid wearing necklaces, bracelets, and other hanging objects.

● If your hair is long, try to secure it so that it will not fall into the printer.


● Take care that sleeves or gloves do not get caught in the printer's moving parts.

● Avoid standing close to the fans, which could cause injury and could also affect print quality (by obstructing the air flow).

● Do not touch gears or moving rolls during printing.

● Do not operate the printer with covers bypassed.

Light radiation hazardLight radiation is emitted from the illumination of the print zone. This illumination is in compliance with the requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems. However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.

Heavy substrate hazardSpecial care must be taken to avoid personal injury when handling heavy substrates.

● Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain and/or injury.

● Consider using a forklift, pallet truck, or other handling equipment.

● When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.

Ink handlingHP recommends that you wear gloves when handling ink system components.

Warnings and cautionsThe following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols.

WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or death.

CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the printer.

Warning labels

Label Explanation

Printer label. To identify the printer’s power cord.

Curing label. To identify the curing power cord.

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Label Explanation

Electric shock hazard. Heating modules operate at hazardous voltages. Disconnect power source before servicing.

CAUTION: Double pole. Neutral fusing.

Equipment to be connected to earthed mains outlet only. Refer servicing to qualified service personnel. Disconnect all power cords before servicing. No operator serviceable parts inside the printer.

Before starting, read and follow the operating and safety instructions. Ensure that the input voltage is within the printer's rated voltage range. The printer requires up to two dedicated lines.

This label is located on the e-box.

Risk of burns. Do not touch the curing zone or the output platen of the printer: they could be hot.

This label is located on the front of the curing module.

Risk of trapped fingers. Do not touch moving gears.

These labels are located at the rear of the printer, on the substrate input gear.

Moving part. Keep away from the moving printhead carriage. When printing, the printhead carriage travels back and forth across the substrate.

This label is located on the rear of the scan axis window, behind the plastic.

You are recommended to wear gloves when handling the maintenance cartridge or the platen.

This label is located on the maintenance cartridge.

Electric shock hazard. Heating modules operate at hazardous voltages. Disconnect all power sources before servicing.

This label is located on the curing control PCA enclosure. For service personnel only.

NOTE: The final label position and its size on the printer may vary slightly, but should always be visible and close to the potential risk area.


The printer’s main components

The above image is a QR code containing a link to a video; see Documentation on page 2.

The following views of the printer illustrate its main components.

Front view

1. Ink cartridge

2. Platen

3. Printhead

4. Printhead carriage

5. Front panel

6. Maintenance cartridge

7. Substrate pinch lever

8. Spindle lock lever

9. Spindle

10. Spindle stop with 2-in to 3-in adaptor

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11. Loading table

12. Curing module

Rear view

1. Power switch and power socket

2. Sockets for communication cables and optional accessories

Take-up reel motor (accessory)


1. Winding-direction switch

2. Manual winding buttons

3. Take-up reel lever

The front panel

Introduction to the front panelThe front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the printer. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when necessary.

There is an alternative home screen that you can see by sliding your finger across the screen to the left.

The front panel has a large central area to display dynamic information and icons. On the left and right sides you can see up to four fixed icons at different times. Normally they are not all displayed at the same time.

Left and right fixed icons

● Press to return to the home screen.

● Press to view help about the current screen.

● Press to go back to the last-visited screen. This does not discard any changes made in the current screen.

● Press to cancel the current process.

ENWW The front panel 9

Home screen dynamic icons

The following items are displayed only on the home screen.

● At the top left of the screen is a message showing the printer status or the most important current alert. Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You can press an alert to get help in solving the problem.

● At the top right, press to turn on or off the print-zone illumination light.

● Press to view substrate status and perform substrate-handling operations.

● Press to open the Substrate Library and access the extensive online library of substrate presets.

● Press to view information about the job that is currently printing.

● Press to view ink-cartridge status and perform operations.

● Press to view printhead status and perform operations.

● Press to view and change printer settings in general.

● Press to view network and Internet status and change related settings.

● Press to view information about the printer.

● Press for help.

If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display. To

change the time that elapses before sleep mode, press , then Setup > Front panel options > Sleep mode

wait time. You can set a time between 5 and 240 minutes; the default is 25 minutes.

The printer wakes from sleep mode and switches on the front-panel display whenever there is some external interaction with it.

Information about specific uses of the front panel can be found throughout this guide.


Change the language of the front panelTwo methods are available to change the language that is used for the front-panel menus and messages:

● If you can understand the current front panel language, go to the front panel and press , then Setup >

Front panel options > Language.

● If you cannot understand the current front panel language, start with the printer turned off. Turn it on. As soon as the icon appears, press it for a few seconds. When all icons have appeared on the front panel,

press followed by . The front panel blinks briefly.

Whichever method you used, the language selection menu should now appear on the front panel.

Press the name of your preferred language.

View or set the date and time

To view or set the printer's date and time, go to the front panel and press , then Setup > Front panel

options > Date and time options.

Set altitude

If your printer is operating at more than 500 m (1640 ft) above sea level, go to the front panel and press ,

then Setup > Select altitude, to tell the printer its operating altitude.

Set time before standbyWhen there are no more jobs to print, or you want to pre-warm the printer (Prepare printing option in the RIP), the printer´s curing heaters remain on for the specified time and temperature in case another job arrives or in case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print

zone. To choose how long the heaters will stay on in this situation, go to the front panel and press then

Substrate > Substrate handling options > Curing standby duration. You can select from 5 to 120 minutes.

The curing temperature during this standby period is set automatically by the printer.

Change the sleep mode settingIf the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it goes

into sleep mode, go to the front panel and press , then Setup > Front panel options > Sleep mode wait

time. Enter in minutes the wait time that you want, then press OK.


Change the loudspeaker volume

To change the volume of the printer's loudspeaker, go to the front panel and press , then Setup > Front

panel options > Speaker volume, and select Off, Low, or High.

Turn audio alerts on or off

To turn the printer's audio alerts on or off, go to the front panel and press , then Setup > Front panel

options > Enable audio alert or Disable audio alert. By default, audio alerts are enabled.

Change the front panel display brightness

To change the brightness of the front-panel display, press , then Setup > Front panel options > Display

brightness, then select a value by moving the scroll bar. Press OK to save the value.

Change the units of measurement

To change the units of measurement that appear on the front panel, press , then Setup > Front panel

options > Unit selection, then English or Metric.

The units of measurement can also be changed in the Embedded Web Server. See Access the Embedded Web Server on page 19.

Restore factory settings

To restore the printer settings to their original values as set in the factory, go to the front panel and press ,

then Setup > Resets > Restore factory settings. This option restores all of the printer settings except the Gigabit Ethernet settings and substrate presets.

Check printer statusThe front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system.

Check the status of the ink cartridges

You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.

For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following information is shown.


● Status

● Estimated ink level

● Warranty status

● Manufacturer

● Capacity

● Product name

● Product number

● Serial number

● Expiration date

● Supported ink cartridges

These are the possible ink cartridge status messages that you can see on the front panel:

● OK: The cartridge is working normally, with no known problems.

● Missing: There is no cartridge present, or it is not correctly connected to the printer.

● Low: The ink level is low.

● Very low: The ink level is very low.

● Empty: The cartridge is empty.

● Reseat: You are recommended to remove the cartridge and then reinsert it.

● Replace: You are recommended to replace the cartridge with a new cartridge.

● Expired: The cartridge’s expiration date has passed.

● Incorrect: The cartridge is not compatible with this printer. The message includes a list of compatible cartridges.

● Non-HP: The cartridge is used, refilled, or counterfeit.

You can also view the status of the ink cartridges in the Embedded Web Server. See Access the Embedded Web Server on page 19.

Check the status of a printheadThe printer automatically checks and services the printheads after each print. Follow these steps to get more information on your printheads:

1. On the front panel's home screen, press .


2. Select the printhead for which you want to see information.

3. The front panel shows the following information.

● Status

● Warranty status

● Product name

● Product number

● Serial number

● Ink fired

● Install date

These are the possible printhead status messages that you can see on the front panel:

● OK: The printhead is working normally, with no known problems.

● Missing: There is no printhead present, or it is not correctly installed in the printer.

● Reseat: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical connections (see Clean the electrical connections on a printhead on page 120). If that fails, replace the printhead with a new printhead (see Replace a printhead on page 113).

● Replace: The printhead is failing. Replace the printhead with a working printhead (see Replace a printhead on page 113).

● Replacement incomplete: The printhead replacement process has not completed successfully; restart the replacement process and let it finish completely.

● Remove: The printhead is not a suitable type for use with your printer.

● Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. See the limited warranty document provided with your printer for details of the warranty implications.


You can also use the Embedded Web Server to check the printhead status and the warranty status. See Access the Embedded Web Server on page 19.

Check the file systemIt is possible to check the integrity of the file system on the printer's hard disk, and automatically correct any errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing files on the hard disk.

To execute the file system check, go to the front panel and press , then Preventive maint. tasks > File

system check.

If the printer is aware of damage to the file system, for instance after a severe software problem, it may start a file system check automatically. This can take about ten minutes.

Printer alertsThe printer can communicate two types of alerts:

● Errors: When the printer is unable to print.

● Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive maintenance, or ink cartridge replacement.

● Advice: When a firmware update is available or the downloaded firmware is ready to be installed.

Printer alerts appear in the front panel and in the Embedded Web Server.

● Front-panel display: The front panel shows the alerts in the upper left part of the screen (notification bar).

Only one alert is shown at a time. If you press the notification bar, all the current printer alerts are shown. The list of alerts can be folded back by pressing or sliding up the bottom row of the list.

Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed when entering the Printer application. Once dismissed, there won’t be any reminder later on about the


same advice (in the case of firmware updates, a new notification appears when there a new firmware release becomes available).

● Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be the most important.

An alert may require you to perform a maintenance operation; see Hardware maintenance on page 105.

The following alerts require a service engineer:

● Service Maintenance Kit 1



Printer statesThe printer may be in any one of the following states; some of them require waiting:

● Ready (cold): The printer is powered on but has not printed yet, and the heaters are not turned on.

● Preparing to print: The printer is warming up the heaters and preparing the printheads to print. This takes 1 to 6 min.

● Ready for substrate

● Ready for side A/B

● Printing

● Printing side A/B

● Drying: This takes 1.5 to 5 min.

● Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 min.

If jobs of the same print mode as the already-printed file are sent while the printer is Drying or Finishing, the printer goes to Preparing to print.

To save time between prints, you are recommended to use nesting to print several jobs in the same workflow.

Change marginsThe printer margins determine the area between the edges of your image and the edges of the substrate.

The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate width, it will be clipped.

The front panel offers additional settings for the top and bottom margins: see Table 11-4 Margins on page 149. These settings apply only to single prints when the automatic cutter is not in use.

To set the top margin at the front panel, press , then Substrate > Substrate handling options > Extra top

margin.

To set the bottom margin at the front panel, press , then Substrate > Substrate handling options > Extra

bottom margin.

NOTE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin selected in the RIP.


NOTE: The side margins can be adjusted in the RIP.

Request the printer’s internal printsThe internal prints provide various kinds of information about your printer. Request these prints from the front panel, without using a computer.

Before requesting any internal print, make sure that substrate is loaded and that the Ready message appears on the front-panel display.

To print an internal print, press , then Setup > Internal prints, then select the type of internal print that you

want.

The following internal prints are available:

● Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is not guaranteed.

● Service information: Provides information that service engineers require.

Check lifetime usage statisticsThere are two ways of checking your printer's usage statistics.

NOTE: The accuracy of the usage statistics is not guaranteed.

● From the Embedded Web Server, go to the Main tab and select History > Usage. See The Embedded Web Server on page 17.

● From the front panel, press , then Setup > Internal prints > User information prints > Print usage

report.

The Embedded Web Server

Introduction to the Embedded Web ServerThe Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can use it to retrieve internal information that helps to diagnose printer problems.

You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer. See Access the Embedded Web Server on page 19.

The Embedded Web Server window displays three separate tabs. Buttons near the top of each page provide access to online help and supplies reordering.

ENWW The Embedded Web Server 17

Main tabThe Main tab provides information about the following items.

● Substrate, ink, printhead and maintenance status

● Temperature of the curing module

● Substrate and ink usage and accounting

Setup tabThe Setup tab enables you to complete these tasks.

● Specify printer settings such as units of measurement and refresh date

● Specify network and security settings

● Set the date and time

● Update firmware

● Align printheads

● Upload substrate presets

● Configure e-mail notifications

Support tabThe Support tab offers various kinds of help with your printer.

● Browse helpful information from a variety of sources

● Troubleshoot problems

● Access HP links for technical support with your printer and accessories

● Access service support pages that show current and historical data on the usage of your printer

Networking tabThe Networking tab enables you to change the printer’s networking configuration.

Customer Involvement Program tabThe Customer Involvement Program tab enables you to sign up for the Customer Involvement Program and configure your participation.


Access the Embedded Web ServerUse the Embedded Web Server to view printer information remotely through an ordinary Web browser running on any computer.

The following browsers are known to be compatible with the Embedded Web Server:

● Internet Explorer 7 and later for Windows

● Safari 3 and later for Mac OS X

● Mozilla Firefox 3.6 and later

● Google Chrome 7 and later

To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address in

the browser's address bar. The printer's IP address appears on the printer’s front panel, after pressing .

If you follow these instructions but fail to open the Embedded Web Server, see Cannot access the Embedded Web Server on page 139.

Change the language of the Embedded Web ServerThe Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French, Italian, German, Simplified Chinese, Traditional Chinese, Korean, and Japanese. It uses the language that you specified in your Web browser options. If you specify a language that it cannot support, it functions in English.

To change the language, change your Web browser's language setting. For example, in Chrome, Settings, Language (in the advanced settings view), make sure that the language you want is at the top of the list in the dialog box; or, in Internet Explorer version 8, go to the Tools menu and select Internet Options > Languages. Make sure that the language you want is at the top of the list in the dialog box.

To complete the change, close and reopen your Web browser.

Restrict access to the printerFrom the Embedded Web Server, you can select Setup > Security to set an administrator password. Once set, this password must be given in order to perform the following printer functions:

● Clear accounting information.

● Update the printer’s firmware.

● Change security settings.

● View protected printer information.

● Change Internet connection settings.

● Change some networking settings.

● Configure the Customer Involvement Program.

● Run connectivity troubleshooting tests.

For more information, see the Embedded Web Server's online help.

If you forget the administrator password, you can delete the current password from the front panel: press ,

then Setup > Connectivity > Advanced > Embedded Web Server > Reset EWS password.


Join the Customer Involvement ProgramYou can activate or deactivate the Customer Involvement Program from the Embedded Web Server or from the printer's front panel.

NOTE: From the front panel, press , then Setup > Customer Involvement Program.

The Customer Involvement Program is a statistical printer-usage tracking system. It may also be used to determine eligibility for certain usage-based reward programs, or to monitor the device in connection with optional services such as proactive cartridge replacement, pay-per-use contracts, or support agreements (availability varies by product, region, and country). See the Customer Involvement Program tab of the Embedded Web Server for details on the data collected and HP’s use of the data. Once the Customer Involvement Program is enabled, your printer will automatically send 'usage snapshots' to HP through the Internet approximately once a week, for as long as the Customer Involvement Program remains enabled. The snapshot files are collected on a repository server, then automatically processed to extract the relevant data, which are stored in a usage database. Sending the data does not interfere with the normal operation of your printer, and does not require attention of any kind. You can stop participating at any time, in which case data transmissions stop immediately.

The CIP configuration page of the Customer Involvement Program tab is where you can start, stop, or change your participation in the Customer Involvement Program. By default, only anonymous usage data are sent to HP, but you have the option to include the printer’s serial number. This may be necessary for certain programs or services, and may allow us to provide you with better product service and support. Once you have made any changes to the settings, click the Apply button to apply them.

If the Customer Involvement Program was enabled before clicking the Apply button, a connectivity test is automatically made to determine whether Customer Involvement Program data can be successfully delivered to HP.


If the test completes successfully, configuration is complete and you can proceed to any other Embedded Web Server page, or close the browser window. If the test fails, follow the instructions to try to identify and fix the problem.

The CIP status and test page of the Customer Involvement Program tab can be used to check the current status (enabled or not, anonymous data or not), and to run a connectivity test to check that Customer Involvement Program data can be successfully delivered to HP.

Check printer statusThe front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system.

Check the status of the ink system1. Access the Embedded Web Server (see Access the Embedded Web Server on page 19).

2. Go to the Supplies page on the Main tab.

The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the heater, and the maintenance cartridge.

The traffic light shows whether maintenance is required.

For further information, click Click to view details.


Request email notification of specific error conditions1. In the Embedded Web Server (see Access the Embedded Web Server on page 19), go to the Email Server

page on the Setup tab and ensure that the following fields are correctly filled in:

● SMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol [SMTP]) that processes all email messages from the printer. If the mail server requires authentication, email notifications will not work.

● Printer email address. Each email message that the printer sends must include a return address. This address does not need to be a real, functional email address, but it should be unique, so that recipients of the message can identify the printer that sent it

2. Go to the Notification page, which is also on the Setup tab.

3. Click the New icon to request new notifications, or click the Edit icon to edit notifications that have already been set up. Then specify the email addresses to which notifications are sent, and select the incidents that result in notification messages.

Get accounting informationThere are various different ways of getting accounting information from your printer:

● View printer usage statistics for a particular job, see Check usage statistics for a job on page 22.

● View printer usage statistics for the whole lifetime of the printer, see Check lifetime usage statistics on page 22.

● Request accounting data by email. The printer sends data in XML at regular intervals to a specified email address; the data may be interpreted and summarized by a third-party application, or displayed as an Excel spreadsheet. See Request accounting data by email on page 23.

● Use a third-party application to request printer status, printer usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP provides a Software Development Kit to facilitate the development of such applications.

By default, user names are not included in accounting information. If you would like to include them, check the box Show user name in job accounting in the Security menu.

Check usage statistics for a jobYou can use the Embedded Web Server to check usage statistics for a particular job: go to the Main tab and select History > Accounting.


Check lifetime usage statisticsThere are two ways of checking your printer's usage statistics.


● From the Embedded Web Server, go to the Main tab and select History > Usage.

● From the front panel, press , then Setup > Internal prints > User information prints > Print usage

report.


Request accounting data by email1. Obtain the IP address of the outgoing mail server (SMTP) from your IT department; this is required in order

to send email messages.

2. Ensure that the outgoing email server is configured to enable relaying of email messages that the printer will send.

3. Open your Web browser and connect to the printer’s Embedded Web Server.

4. Select the Setup tab.

5. From the Configuration menu in the left-hand column, select Date & Time.

6. Ensure that the printer's date and time have been set correctly.

7. From the Configuration menu, select Email server.

8. Enter the IP address of the outgoing mail server (SMTP).

9. Specify an email address for the printer. The latter does not need to be a valid email address, because the printer will not receive messages; but it should have the form of an email address. It serves to identify the printer when it sends email messages.

10. From the Configuration menu, select Printer settings.

11. Set Send accounting files to Enabled.

12. Set Send accounting files to to the email address (or addresses) to which you want the accounting information sent. This may be an address that you have created specifically to receive automatically generated messages from the printer.

13. Set Send accounting files every to the frequency with which you want the information sent, choosing a specific number of days or prints.

14. You may want to set Exclude personal information from accounting email to On, so that the accounting messages will not contain personal information. If this option is Off, information such as user name, job name, and account ID will be included.

When you have completed the above steps, the printer will send accounting data by email with the frequency that you specified. The data are provided in XML and can easily be interpreted by a third-party program. The data provided on each print job include when the job was submitted, when the job was printed, the printing time, the type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of ink used and various other attributes of the job. Accounting data are also provided on scan and copy jobs.

You can download an Excel template from HP's Web site (http://www.hp.com/go/designjet/accounting/) that will enable you to display the XML data more readably in the form of a spreadsheet.

Analysis of the accounting data will enable you to bill customers precisely and flexibly for the use of your printer. You can, for instance:

● Bill each customer for the total amount of ink and paper used by that customer over a particular period.

● Bill each customer separately per job.

● Bill each customer separately for each project, broken down by job.

Connectivity and software instructions

Connection methodYour printer can be connected in the following way.

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Connection type Speed Maximum cable length Other factors

Gigabit Ethernet Fast; varies according to network traffic

Long (100 m=328 ft) Requires extra equipment (switches)

NOTE: The speed of any network connection depends on all the components that are used in the network, which can include network interface cards, hubs, routers, switches, and cables. If any one of these components cannot operate at high speed, you will have a low-speed connection. To get the expected performance from your printer, you should use equipment that supports 1000TX Full Gigabit. The speed of your network connection can also be affected by the total amount of traffic from other devices on the network.

Connect the printer to your networkThe printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes. If necessary, see Advanced network configuration on page 25.

Once the printer has a working network configuration, you can check its network address from the front panel:

press .

Network configuration

For more details about the current network configuration, go to the front panel and press , then

Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. From here it is possible, though not normally necessary, to change the settings manually; this can also be done remotely using the Embedded Web Server.

TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done from

the front panel: press , then Internal prints > Service information prints > Print connectivity configuration. If

you do not print out the full network configuration, consider making a note of the printer's IP address and network name.

If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their

factory values from the front panel: press , then Connectivity > Network connectivity > Advanced > Restore

factory settings. Then you must restart the printer. This automatically provides a working network configuration for most networks. The printer’s other settings remain unchanged.

Using IPv6

Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and servers.

In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is necessary:

1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).

2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.

3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using DHCPv6. It will also do so if the routers instruct it to do so.


The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this will be appropriate.

The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using this address, it is not recommended.

It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web Server. It is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4 in the printer, and therefore it is not possible to configure the printer as IPv6-only.

NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4 address.

TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more easily) from the Embedded Web Server.

TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6.

Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name resolution algorithm in Windows, the document goes through various network environments and studies how the introduction of routable IPv6 addresses will affect network applications. It also discusses DHCPv6, SLAAC and the impact to DNS, and makes some recommendations.

Connect the printer to the Internet

To connect to the Internet, go to the front panel and press , then Connectivity > Connectivity wizard. The

connectivity wizard also checks that the printer’s firmware is up to date. Normally you need to run the wizard only once, when first setting up the printer.

An Internet connection is needed for various printer functions described in this guide, such as the Embedded Web Server.

RIP software installationInstall the RIP software by following the instructions provided with the software.

Advanced network configurationYou will probably not need to read this section, but the information is provided as it may be useful in some cases.

The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required.

The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode. However, you can manually configure the link using the printer's front panel, or through other configuration tools once network communication is established.

The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For security, it includes features to control IP traffic to and from the printer.

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Verify correct operation1. Print an IO Configuration page to check for status messages.

2. In the upper section of the IO Configuration page, look for the status message I/O Card Ready.

3. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section.

If a message other than I/O Card Ready appears, try the following:

a. Turn the printer off and then on again to re-initialize the print server.

b. Check that the status indicator lights (LEDs) are providing proper status.

NOTE: See Troubleshooting on page 26 for link configuration and troubleshooting information.

See the HP Jetdirect Print Servers Administrator’s Guide for your print server model to interpret and troubleshoot other messages.

Preconfigure network settings if requiredIf your network requires that you configure network settings before you add the printer to your network systems, you can do so now.

However, in most cases, you can skip this section. Instead, you can proceed directly to the next section to install the printer on your network computer systems. The network installation software will allow you to configure basic network settings and add the printer to your system configuration.

Tools for preconfiguration

The following tools can be used to preconfigure your network settings:

● The front panel

● The Embedded Web Server

● You can use an advanced configuration method, such as BootP, DHCP, Telnet, or the arp and ping commands. For instructions, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.

After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again.

Troubleshooting

IO Configuration page

The IO Configuration page provides comprehensive print server status. It is an important diagnostic tool, especially if network communications are not available. For a description of messages that may appear on the IO Configuration page, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.

LEDs

The printer has status lights (LEDs) that indicate the link status and network activity:

● When the green light is on, the printer has successfully linked to the network.

● When the yellow light is blinking, there is network transmission activity.


Link troubleshooting

If the printer does not successfully connect to the network:

● Both LEDs will be off.

● LAN Error - Loss of Carrier will be indicated on the IO Configuration page.

If a link failure is indicated, try the following:

● Check cable connections.

● Print an IO Configuration page and check link settings.

Item Description

Port Config If the printer is properly linked, this item has one of the following values:

– 10BASE-T HALF: 10 Mbps, half-duplex

– 10BASE-T FULL: 10 Mbps, full-duplex

– 100TX-HALF: 100 Mbps, half-duplex

– 100TX-FULL: 100 Mbps, full-duplex

– 1000TX FULL

If the printer is not properly linked, one of the following messages will appear:

– UNKNOWN: The printer is in an initialization state.

– DISCONNECTED: A network connection has not been detected. Check network cables. Reconfigure the link settings, or restart the printer.

Auto Negotiation Indicates whether auto-negotiation for link configuration is on or off.

– ON (default): The printer will attempt to automatically configure itself onto the network at the proper speed and communication mode.

– OFF: You must manually configure the link speed and communication mode using the front panel. Your settings must match those of the network for proper operation.

Reset network parametersNetwork parameters (for example, the IP address) can be reset to factory default values by a cold reset: turning the printer off and on again. After a cold reset, print an IO Configuration page to confirm that factory-reset values have been assigned.

CAUTION: A factory-installed HP Jetdirect X.509 certificate will be saved over a cold reset to factory default values. However, a Certificate Authority (CA) certificate that has been installed by the user to validate a network authentication server will not be saved.

Menu items

Menu item Sub-menu item Sub-menu item Values and Description

TCP/IP Host Name An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address.



IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server.

Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server.

DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.

Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically.

Manual: Use the Manual Settings menu to configure TCP/IPv4 parameters.

DHCP Release This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists.

No (default): The current DHCP lease is saved.

Yes: The current DHCP lease and the leased IP address are released.

DHCP Renew This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists.

No (default): The print server does not request to renew the DHCP lease.

Yes: The print server requests to renew the current DHCP lease.

Manual Settings (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel:

IP Address: The unique IP address of the printer (n.n.n.n).

Subnet Mask: The subnet mask for the printer (n.n.n.n).

Syslog Server: The IP address of the syslog server (n.n.n.n) used to receive and log syslog messages.

Default Gateway: The IP address (n.n.n.n) of the gateway or router used for communications with other networks.

Idle Timeout: The time period, in seconds, after which an idle TCP print data connection is closed (default is 270 seconds, 0 disables the timeout).

Default IP Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP).

Auto IP: A link-local IP address 169.254.x.x is set.

Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.

Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.

NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through the embedded Web server.



Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server.

NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through the embedded Web server.

IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server.

Off: IPv6 is disabled.

On (default): IPv6 is enabled.

Address Use this item to manually configure an IPv6 address.

Manual Settings: Use the Manual Settings menu to enable and manually configure a TCP/ IPv6 address.

Enable: Select this item and choose On to enable manual configuration, or Off to disable manual configuration.

Address: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax.

DHCPV6 Policy Router Specified: The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.

Router Unavailable: If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server.

Always: Whether or not a router is available, the print server always attempts to obtain its stateful configuration from a DHCPv6 server.

Primary DNS Use this item to specify an IPv6 address for a primary DNS server that the print server should use.

NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.

Secondary DNS Use this item to specify an IPv6 address for a secondary DNS server that the print server should use.

NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server.

Proxy Server Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients.

To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets.

For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address.

Proxy Port Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.



Information Print Sec Page Yes: Prints a page that contains the current security settings on the HP Jetdirect print server.

No (default): A security settings page is not printed.

Security Secure Web For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS.

HTTPS Required: For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site.

HTTP/HTTPS optional: Access using either HTTP or HTTPS is permitted.

NOTE: The factory default setting depends on the print server model.

Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults.

No (default): The current security settings are maintained.

Yes: Security settings are reset to factory defaults.

Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings:

CAUTION: If you change the link setting, network communications with the print server and network device might be lost.

Auto (default): The print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.)

10T Half: 10 Mbps, half-duplex operation.

10T Full: 10 Mbps, Full-duplex operation.

100TX Half: 100 Mbps, half-duplex operation.

100TX Full: 100 Mbps, full-duplex operation.

100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps.

1000TX Full: 1000 Mbps, full-duplex operation.

Embedded servicesKey networking services embedded in the printer are listed below. For the latest features and services, visit http://www.hp.com/go/jetdirect.

● Configuration and Management

– BootP/DHCP (IPv4 only)

– DHCPv6

– TFTP (IPv4 only)


http://www.hp.com/go/jetdirect

– Web Proxy (Automatic/Manual cURL)

– LLMNR

– Telnet (IPv4 only)

– SNMP (v1, v2c, v3) agents

– Bonjour (for Mac OS X)

– FTP (File Transfer Protocol)

– Embedded Web Server, HTTP (TCP port 80)

– Embedded Web Server, HTTPS (TCP port 443)

● Printing

– Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102)

● Security

– SNMP v3

– SSL/TLS

– Firewall

Turn the printer on and offTo turn on the printer, ensure that the power switch at the rear of the printer is turned on, then press the power button beside the front panel.

You can leave the printer on without wasting energy. Leaving it on improves response time. When the printer has not been used for a certain period of time, it saves power by going into sleep mode. Pressing the power button returns it to active mode, and it can resume printing immediately.

To tun off the printer, the normal and recommended method is to press the power button.

When you turn off the printer this way, the printheads are automatically stored with the maintenance cartridge, which prevents them from drying out.

However, if you plan to leave the printer turned off for a long period of time, you are recommended to turn it off using the power button, and then also turn off the power switch at the rear.

ENWW Turn the printer on and off 31

To turn it back on later, use the power switch at the rear. If the printer does not start automatically, press the power button.

When the printer is turned on, it takes 2–3 minutes to initialize itself.

Restart the printerIn some circumstances you may be advised to restart the printer.

1. Turn off the printer by pressing the power button and then turning off the power switch at the rear of the printer.

2. Wait for at least 10 seconds.

3. Turn on the power switch at the rear of the printer.

4. If the front panel does not activate, press the power button.


2 Useful links

Product documentation: http://www.hp.com/go/latex115/manuals/

Videos about how to use the printer: http:/www.hp.com/supportvideos/ or http://www.youtube.com/HPSupportAdvanced

Substrate presets: http://www.hp.com/go/mediasolutionslocator (see HP Media Locator on page 73)

HP Support: http://www.hp.com/go/latex115/support/

Embedded Web Server: Use the printer’s IP address (see Access the Embedded Web Server on page 19)

Registration and communication with HP: http://www.hp.com/communities/HPLatex/.

When you need helpContact HP Support on the Web as shown above.

Help is also available to you by telephone. What to do before you call:

● Review the troubleshooting suggestions in this guide.

● Review your RIP's documentation, if relevant.

● Please have the following information available:

– The printer you are using: the product number, the serial number and the service ID

NOTE: This information is available from the front panel: press . You may also find it on a label

at the rear of the printer.

– If there is an error code on the front panel, note it down; see Front-panel error codes on page 141

– The RIP you are using, and its version number

– If you have a print-quality problem: the substrate reference, and the name and origin of the substrate preset used to print on it.

– The service information report (see Service information on page 34)

Telephone numberYour HP Support telephone number is available on the Web: see http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.

ENWW When you need help 33

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Customer Self RepairHP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.

Convenient, easy to use

● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component.

● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP.

● Available for most HP products currently under warranty or contract.

● Available in most countries.

For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/.

Service informationThe printer can produce on request a list of many aspects of its current status, some of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list:

● In the Embedded Web Server (see Access the Embedded Web Server on page 19), select the Support tab and then Service support > Printer information. You are recommended to request the whole list (select All pages).

● From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is http://123.123.123.123, enter:

http://123.123.123.123/hp/device/webAccess/allServicePlot.htm

If you need to send the list by email, you can save the page as a file from your Web browser, and later send the file. Alternatively, from Internet Explorer you can send the page directly: select File > Send > Page by email.

34 Chapter 2 Useful links ENWW

http://www.hp.com/go/selfrepair/

3 Handle the substrate and troubleshoot substrate issues

● Overview

● Porous substrates

● Load a roll onto the spindle

● Load a roll into the printer

● Assisted manual load

● The edge holders

● Load a cut sheet into the printer

● Unload a roll from the printer

● The take-up reel (accessory)

● View information about the substrate

● Change substrate width and right edge position

● Substrate length tracking

● Cut substrate

● Bypass job start safety

● Store the substrate

● The substrate cannot be loaded successfully

● The substrate is mispositioned

● The substrate has jammed

● The substrate is deformed or wrinkled

● The substrate has shrunk or expanded

● The substrate has bow deformation

● Automatic cutter does not work

● Take-up reel substrate jam

● Take-up reel does not wind (if purchased as accessory)

ENWW 35

OverviewYou can print on a wide variety of printing materials, all of which are referred to in this guide as substrates.

Substrate tipsChoosing the correct substrate for your needs is an essential step in ensuring good print quality.

Here are some tips about substrate usage.

● Using the take-up reel with some substrates may give the printer better control of the substrate and is likely to improve print quality. See The take-up reel (accessory) on page 53.

● Allow all substrates to adapt to room conditions, out of the packaging, for 24 hours before using them for printing.

● Handle film and photo substrates by the edges, or wear cotton gloves. Skin oils can be transferred to the substrate, leaving fingerprint marks.

● Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. To make sure that the roll stays tightly wound, consider using tape to stick the leading edge of the roll to the core just before removing the roll from the printer. You can k

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HP Latex 115 Printer User Guide - CMYUK · To avoid the risk of electric ... Heat flux density 30 kW/m², copper calorimeter, K type thermocouple. Mechanical hazard The printer has