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HP LaserJet P3010 Series PrintersService Manual
dditional product information:
ww.hp.com/support/ljp3010series
Table of contents
1 Theory of operationBasic operation ..................................................................................................................................... 2
Major printer systems .......................................................................................................... 2Printer block diagram ........................................................................................................... 2Sequence of operation ......................................................................................................... 3
Normal sequence of operation ............................................................................ 3Formatter-control system ..................................................................................................................... 4
Sleep mode .......................................................................................................................... 4Input/output .......................................................................................................................... 4CPU ..................................................................................................................................... 4Memory ................................................................................................................................ 5
Optional hard disk ............................................................................................... 5Firmware ............................................................................................................. 5Nonvolatile memory ............................................................................................ 5
PJL overview ....................................................................................................................... 5PML ..................................................................................................................................... 5Control panel ....................................................................................................................... 5
Engine-control system .......................................................................................................................... 6Motors, fans, clutches, solenoids, switches, and sensors ................................................... 7DC controller operations .................................................................................................... 14Fuser-control circuit ........................................................................................................... 16
Fuser failure detection ....................................................................................... 17Fuser temperature control ................................................................................. 18Fuser protective function ................................................................................... 19
Low-voltage power supply ................................................................................................. 20Overcurrent/overvoltage protection ................................................................... 21
High-voltage power supply ................................................................................................ 22Formatter ........................................................................................................................... 23
Formatter heartbeat LED .................................................................................. 23DIMM slots ........................................................................................................ 23
Laser/scanner system ........................................................................................................ 24Laser failure detection ....................................................................................... 25
Image-formation system ..................................................................................................................... 26Electrophotographic process ............................................................................................. 26
ENWW v
Image formation process ................................................................................................... 27Latent-image formation stage ........................................................................... 28
Primary charging .............................................................................. 28Laser beam exposure ....................................................................... 28
Developing stage .............................................................................................. 29Print cartridge ................................................................................... 29
Transfer stage ................................................................................................... 30Fusing stage ..................................................................................... 30Cleaning stage .................................................................................. 31
Toner detection .................................................................................................................. 32Pickup, feed, and delivery system ...................................................................................................... 33
Paper trays ........................................................................................................................ 33Photo sensors and switches .............................................................................................. 34Solenoids and clutches ...................................................................................................... 36
Tray 1 or Tray 2 .................................................................................................................................. 38Pickup and feed unit .......................................................................................................... 38
Cassette paper size detection/cassette paper detection ................................... 38Cassette pickup ................................................................................................. 38
Tray 1 paper pickup ........................................................................................................... 38Paper pickup and feed ....................................................................................................... 39Jam detection .................................................................................................................... 40
Additional tray ..................................................................................................................................... 41Tray driver PCA ................................................................................................................. 41Paper pickup and feed ....................................................................................................... 42Media level and size detection ........................................................................................... 43Jam detection .................................................................................................................... 43
2 Removal and replacementRemoval and replacement strategy ................................................................................................... 46
General cautions during removal and replacement ........................................................... 46Electrostatic discharge ...................................................................................... 46Required tools ................................................................................................... 46Types of screws ................................................................................................ 47
Service approach ............................................................................................................................... 48Before performing service .................................................................................................. 48After performing service ..................................................................................................... 48Post-service test ................................................................................................................ 48
Print-quality test ................................................................................................ 48Parts removal order ........................................................................................................... 50
Removal and replacement procedures .............................................................................................. 52Print cartridge, cassettes, and sub cover ........................................................................... 52
Print cartridge .................................................................................................... 52Tray cassette (Tray 2, Tray 3, or Tray 4) .......................................................... 54
vi ENWW
Sub cover .......................................................................................................... 55External panels, covers, doors, formatter PCA, DIMM, and EIO disk ............................... 56
EIO disk ............................................................................................................. 56DIMM cover and DIMM ..................................................................................... 57
Reinstall the DIMM ........................................................................... 58Formatter cover and formatter PCA .................................................................. 60Rear-door assembly .......................................................................................... 62Left cover .......................................................................................................... 66Right-rear cover ................................................................................................ 68Tray 1 (multipurpose tray) cover ....................................................................... 69Cartridge-door assembly ................................................................................... 71Top-right cover .................................................................................................. 73Control panel ..................................................................................................... 74Front-right and right-side cover assembly ......................................................... 76Lower-right cover and bracket ........................................................................... 80
Reinstall the lower-right cover .......................................................... 82Top cover .......................................................................................................... 84
Main assemblies ................................................................................................................ 86Tray 1 (multipurpose tray) pickup roller ............................................................. 86Tray 1 (multipurpose tray) separation pad ........................................................ 87Tray 2, Tray 3, or Tray 4 pickup roller ............................................................... 88Tray 2, Tray 3, or Tray 4 separation pad ........................................................... 90Tray 2, Tray 3, or Tray 4 base-plate roller assembly ........................................ 91Transfer roller .................................................................................................... 92USB port PCA ................................................................................................... 94Power-switch assembly ..................................................................................... 96Main fan, fan duct, and environmental sensor .................................................. 98Fuser ............................................................................................................... 100Registration assembly ..................................................................................... 102Duplex media-feed assembly .......................................................................... 104Laser/scanner ................................................................................................. 107Engine control unit (ECU) ............................................................................... 110Cassette pickup (Tray 2) solenoid or Tray 1 (multipurpose tray) pickupsolenoid ........................................................................................................... 115Fuser motor ..................................................................................................... 117Sub fan and fan duct ....................................................................................... 118High-voltage power supply (HVPS) ................................................................. 121
3 Solve problemsSolve problems checklist .................................................................................................................. 128Menu map ........................................................................................................................................ 130Troubleshooting process .................................................................................................................. 131
Determine the problem source ........................................................................................ 131Power subsystem ............................................................................................................ 132
ENWW vii
Power-on checks ............................................................................................. 132Tools for troubleshooting .................................................................................................................. 133
Individual component diagnostics .................................................................................... 133LED diagnostics .............................................................................................. 133
LED indicators ................................................................................ 133Formatter heartbeat LED ................................................................ 133HP Jetdirect LEDs .......................................................................... 134
Engine diagnostics .......................................................................................... 134Engine-test button .......................................................................... 134
Fuser test page ............................................................................................... 135Paper-path test (and automatic sensors test) ................................................. 136Sensor test (interactive) .................................................................................. 137
A TOP (Top-of-Page) sensor .......................................................... 140B Fuser output sensor .................................................................... 141C Duplex sensor ............................................................................. 142D Paper width sensor 1 .................................................................. 143E Tray 3 feed sensor ...................................................................... 144F Tray 4 feed sensor ...................................................................... 145G FD tray full sensor ....................................................................... 146H Face up detect sensor ................................................................ 147I Cartridge-door open switch .......................................................... 148J Rear cover open sensor .............................................................. 149K Tray 1 paper sensor .................................................................... 150L Tray 2 paper sensor .................................................................... 151M Tray 2 detect switch .................................................................... 152N Tray 3 paper sensor .................................................................... 153O Tray 3 detect switch .................................................................... 154P Tray 4 paper sensor .................................................................... 155Q Tray 4 detect switch .................................................................... 156
Print/stop test .................................................................................................. 157Component tests ............................................................................................. 158
Half self-test .................................................................................... 158Drum rotation test check ................................................................. 158Diagnostics menu components test ................................................ 158
Diagrams ......................................................................................................................... 160Block diagrams ................................................................................................ 160Plug/jack locations .......................................................................................... 162Location of connectors .................................................................................... 163
ECU controller connections ............................................................ 163Locations of major components ...................................................................... 165General timing charts ...................................................................................... 169General circuit diagram ................................................................................... 170
Internal print quality test pages ........................................................................................ 171Cleaning page ................................................................................................. 172
viii ENWW
Configuration page .......................................................................................... 172Print quality troubleshooting tools .................................................................................... 173
Repetitive image-defect ruler .......................................................................... 173Control-panel menus ....................................................................................................... 174
Use the menus ................................................................................................ 174Show Me How menu ....................................................................................... 174Retrieve job menu ........................................................................................... 175Information menu ............................................................................................ 176Paper handling menu ...................................................................................... 177Manage supplies menu ................................................................................... 177Configure device menu ................................................................................... 178
Printing menu ................................................................................. 178Print Quality menu .......................................................................... 180System setup menu ........................................................................ 183I/O menu ......................................................................................... 187Resets menu .................................................................................. 194
Diagnostics menu ............................................................................................ 194Service menu .................................................................................................. 196
Interpret control-panel messages .................................................................................... 197Control-panel message types ......................................................................... 197Control-panel messages ................................................................................. 197
Event-log messages ........................................................................................................ 215Print an event log ............................................................................................ 215Show an event log ........................................................................................... 215Sample event-log page ................................................................................... 216Clear an event log ........................................................................................... 216Event-log messages ........................................................................................ 217
Clear jams ........................................................................................................................................ 219Common causes of jams ................................................................................................. 219Jam locations ................................................................................................................... 220Clear jams from the input trays ........................................................................................ 222Clear jams from the duplexer ........................................................................................... 226Clear jams from the output areas .................................................................................... 231Clear jams from inside the product .................................................................................. 234
Registration and transfer area ......................................................................... 234Jam causes and solutions ............................................................................................... 236Avoid repeated jams ....................................................................................................... 240Change jam recovery ....................................................................................................... 241
Solve paper-handling problems ........................................................................................................ 242Product feeds multiple sheets .......................................................................................... 242Product feeds incorrect page size ................................................................................... 242Product pulls from incorrect tray ...................................................................................... 243Paper does not feed automatically .................................................................................. 243Paper does not feed from Tray 2, 3, or 4 ......................................................................... 244
ENWW i
Transparencies or glossy paper will not feed .................................................................. 244Envelopes jam or will not feed in the product .................................................................. 245Output is curled or wrinkled ............................................................................................. 245Product does not duplex or duplexes incorrectly (duplex models) .................................. 246
Solve image-quality problems .......................................................................................................... 247Image defect examples .................................................................................................... 247
Clean the product ............................................................................................................................. 254Solve performance problems ........................................................................................................... 257Solve connectivity problems ............................................................................................................. 258
Solve direct-connect problems ........................................................................................ 258Solve network problems .................................................................................................. 258
Service mode functions .................................................................................................................... 259Service menu ................................................................................................................... 259Product resets .................................................................................................................. 260
Restore factory settings .................................................................................. 260Hard disk initialization ..................................................................................... 260Skip disk-load .................................................................................................. 260NVRAM initialization ........................................................................................ 260
Service ID ....................................................................................... 261Restore service ID .......................................................................... 261Convert the service ID to an actual date ........................................ 261Reset serial number ....................................................................... 262Reset page counts .......................................................................... 262
Product cold reset ........................................................................................... 262Product updates ............................................................................................................................... 263
Determine the current firmware version ........................................................................... 263Download new firmware from the HP Web site ............................................................... 263Transfer the new firmware to the product ........................................................................ 263
Use the flash executable file to update the firmware ...................................... 263Use FTP to upload the firmware through a browser ....................................... 264Use FTP to upgrade the firmware on a network connection ........................... 264Use HP Web Jetadmin to upgrade the firmware ............................................. 265Use Microsoft Windows commands to upgrade the firmware ......................... 265
Upgrade the HP Jetdirect firmware .................................................................................. 265
4 Parts and diagramsOrder parts by authorized service providers .................................................................................... 268
Order parts, accessories, and supplies ........................................................................... 268Related documentation and software .............................................................................. 268Supplies part numbers ..................................................................................................... 268Accessories part numbers ............................................................................................... 269Whole-unit replacement part numbers ............................................................................. 270
How to use the parts lists and diagrams .......................................................................................... 271
x ENWW
Assembly locations ........................................................................................................................... 272Base product (no optional trays or accessories) .............................................................. 272Base product (optional trays or accessories) ................................................................... 273
Covers .............................................................................................................................................. 274Internal assemblies (1 of 6) .............................................................................................................. 276Internal assemblies (2 of 6) .............................................................................................................. 278Internal assemblies (3 of 6) .............................................................................................................. 280Internal assemblies (4 of 6) .............................................................................................................. 282Internal assemblies (5 of 6) .............................................................................................................. 284Internal assemblies (6 of 6) .............................................................................................................. 286Input devices .................................................................................................................................... 288
500-sheet input tray (Tray 3 and Tray 4) ......................................................................... 288Alphabetical parts list ....................................................................................................................... 290Numerical parts list ........................................................................................................................... 293
Appendix A Service and supportHewlett-Packard limited warranty statement .................................................................................... 298HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 299End User License Agreement .......................................................................................................... 300Customer self-repair warranty service .............................................................................................. 302Customer support ............................................................................................................................. 303Repack the product .......................................................................................................................... 304Service information form .................................................................................................................. 305
Appendix B SpecificationsPhysical specifications ..................................................................................................................... 308Electrical specifications .................................................................................................................... 308Acoustic specifications ..................................................................................................................... 308Environmental specifications ............................................................................................................ 309
Appendix C Regulatory informationFCC regulations ............................................................................................................................... 312Environmental product stewardship program ................................................................................... 313
Protecting the environment .............................................................................................. 313Ozone production ............................................................................................................ 313Power consumption ......................................................................................................... 313Toner consumption .......................................................................................................... 313Paper use ........................................................................................................................ 313Plastics ............................................................................................................................ 313HP LaserJet print supplies ............................................................................................... 313Return and recycling instructions ..................................................................................... 314
United States and Puerto Rico ........................................................................ 314Multiple returns (more than one cartridge) ..................................... 314
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Single returns ................................................................................. 314Shipping .......................................................................................... 314
Non-U.S. returns ............................................................................................. 314Paper ............................................................................................................................... 314Material restrictions .......................................................................................................... 315Disposal of waste equipment by users in private households in the European Union .... 315Chemical substances ....................................................................................................... 315Material Safety Data Sheet (MSDS) ................................................................................ 316For more information ....................................................................................................... 316
Declaration of conformity .................................................................................................................. 317Safety statements ............................................................................................................................. 318
Laser safety ..................................................................................................................... 318Canadian DOC regulations .............................................................................................. 318VCCI statement (Japan) .................................................................................................. 318Power cord statement (Japan) ......................................................................................... 318EMC statement (Korea) ................................................................................................... 318Laser statement for Finland ............................................................................................. 319Substances Table (China) ............................................................................................... 320
Index ................................................................................................................................................................. 321
xii ENWW
1 Theory of operation
● Basic operation
● Formatter-control system
● Engine-control system
● Image-formation system
● Pickup, feed, and delivery system
● Tray 1 or Tray 2
● Additional tray
ENWW 1
Figure 1-4 Fans
Main fan
Sub fan
Table 1-3 Fans
Description Area cooled Type Speed
Main fan (FM1) Inside the product Intake Full
Sub fan (FM2) Inside the product Intake Full
Figure 1-5 Solenoids and clutches (product)
SL1
SW235
SL2
M8001
M8002PS3
PS215PS205
PS502
PS8001
PS4
PS1
PS2PS225
SW501
Table 1-4 Solenoids and clutches (product)
Item Description
SL1 Tray 1 (multipurpose tray) pickup solenoid
SL2 Cassette (Tray 2) pickup solenoid
8 Chapter 1 Theory of operation ENWW
7. Remove six screws (callout 1).
Figure 2-103 Remove the ECU (6 of 9)
1
8. Slight lift the ECU up, and then rotate the top of the ECU pan away from the product.
CAUTION: The ECU is still attached to the product by a FFC. Do not try to completely removethe ECU.
Figure 2-104 Remove the ECU (7 of 9)
ENWW Removal and replacement procedures 113
4 Parts and diagrams
● Order parts by authorized service providers
● How to use the parts lists and diagrams
● Assembly locations
● Covers
● Internal assemblies (1 of 6)
● Internal assemblies (2 of 6)
● Internal assemblies (3 of 6)
● Internal assemblies (4 of 6)
● Internal assemblies (5 of 6)
● Internal assemblies (6 of 6)
● Input devices
● Alphabetical parts list
● Numerical parts list
ENWW 267
Assembly locationsBase product (no optional trays or accessories)
Figure 4-1 Base product (no optional trays or accessories)
Table 4-6 Base product
Item Description Item Description
1 Control panel 7 Power recepticle
2 DIMM cover 8 Tray 2 cassette
3 Front-right and right-sidecover assembly
9 Tray 1 (multipurpose tray)
4 Power switch 10 Cartridge-door assembly(print-cartridge door)
5 Left cover 11 Output bin (face-down tray)
6 Rear-door assembly
272 Chapter 4 Parts and diagrams ENWW
Index
Aaccessories
ordering 268acoustic specifications 308address, TCP/IPv6 189after service checklist 48AppleTalk settings 190
Bbatteries included 315black page, problem-solving 253blank page
problem-solving 247blank pages
troubleshooting 257blurred print, problem-
solving 254both sides, printing on
Show Me How menu 174
Ccables
USB, troubleshooting 257Canadian DOC regulations 318cartridge
memory tag 32ordering 268part number 268removing 52
cartridge-door assemblyremoving 71
cartridgesrecycling 313warranty 299
cassetteTray 2, removing 54Tray 3, removing 54Tray 4, removing 54
cautions iiicharacters, misformed 251
checklistsafter service 48preservice 48
circuit diagram 170cold reset 262configuration page, printing 176Configure device menu 178control panel
cleaning page, printing 172default settings, restoring 262messages, types of 197removing 74
control-panel menusaccessing 174Configure device 178Diagnostics 194EIO <X> Jetdirect menu 187Embedded Jetdirect 187I/O (input/output) 187Information 176Manage supplies 177opening 174Paper handling 177PCL sub-menu 179Print quality 180Printing 178Resets 194Retrieve job 175Service 259Show Me How 174System setup 183
conventions, document iiicovers
cartridge-door assembly,removing 71
DIMM, removing 57formatter, removing 60front right, removing 76left, removing 66
lower-right and bracket,removing 80
multipurpose tray cover,removing 69
right, removing 76right-rear, removing 68top cover, removing 84top-right, removing 73tray 1 cover, removing 69
creased paper, problem-solving 252
crooked pages 251curled paper, problem-
solving 252customer support
online 303repacking product 304service information form 305
Ddate code, service ID 261declaration of conformity 317default settings, restoring
cold reset 262demonstration page, printing 176density
problem-solving 247developing stage 29DHCP settings 188diagnostics
engine 134networks 191skip disk-load 260
Diagnostics menu 194dimensions, product 308DIMM
removing 57DIMM cover
removing 57
ENWW I dex 321
diskinitialization 260
disposal, end-of-life 315DLC/LLC settings 190DNS settings
IPV4 189IPV6 189
document conventions iiidoors
rear assembly, removing 62dots, problem-solving 248, 253double-sided printing
Show Me How menu 174dropouts, problem-solving 249drum cleaning stage 31duplex media-feed assembly
removing 104duplexer
Show Me How menu 174
EECU
removing 110EIO <X> Jetdirect menu 187EIO cards
settings 187electrical specifications 308electrostatic discharge (ESD) 46Embedded Jetdirect menu 187end-of-life disposal 315energy specifications 308engine test 134engine-control system 6envelopes
jams 245wrinkled, problem-solving 252
environment for productspecifications 309
environmental stewardshipprogram 313
error messagesevent log, listed
numerically 217types of 197
ESD (electrostatic discharge) 46European Union, waste
disposal 315event log
messages, listednumerically 217
print 215sample 216view 215
Ffan sub, removing 118file directory, printing 176Finnish laser safety
statement 319firmware, upgrading 263font list, printing
PCL 177PS 177
formatterordering 269part number 269service ID 261
formatter coverremoving 60
formatter lights 133formatter PCA
removing 60front-right cover, removing 76fuser
removing 100fuser motor, removing 117fusing stage 30
Ggray background, problem-
solving 250
Hhard disk
initialization 260heartbeat LED 133help, Show Me How menu 174HP Customer Care 303HP Jetdirect print server
firmware updates 266lights 133
HP Web Jetadminfirmware updates 265
humidityspecifications 309
II/O (input/output) menu 187image defects, problem-
solving 247
image repetition, problem-solving 254
Information menu 176initializing
hard disk 260input trays
configuring 177IP address
default 188IPv4 settings 188IPv6 settings 189IPX/SPX settings 190
Jjams
common causes of 219envelopes 245preventing 240recovery 241Show Me How menu 174
Japanese VCCI statement 318Jetadmin
firmware updates 265Jetdirect print server
firmware updates 266lights 133
KKorean EMC statement 318
Llaser beam exposure stage 28laser safety statements 318, 319laser/scanner
operations 24removing 107
left coverremoving 66
license, software 300light print
problem-solving 247lights
formatter 133lines horizontal, problem-
solving 249, 253lines vertical, problem-
solving 252lines, problem-solving 249, 253link speed settings 193loading
Show Me How menu 174
322 Index ENWW
locationassemblies (base
product) 272covers 274internal assemblies 276optional trays or accessories
(base product) 273log of events
messages, listednumerically 217
loose toner, problem-solving 250lower-right cover and bracket,
removing 80
MMacintosh
support 303Manage supplies menu 177material restrictions 315Material Safety Data Sheet
(MSDS) 316media
Show Me How menu 174memory
DIMM, removing 57NVRAM initialization 260ordering 269part numbers 269print cartridge 32
menu map, printing 176menus, control panel
default settings, restoring 262menus, control-panel
accessing 174Configure device 178Diagnostics 194EIO <X> Jetdirect menu 187Embedded Jetdirect 187I/O (input/output) 187Information 176Manage supplies 177Paper handling 177PCL sub-menu 179Print quality 180Printing 178Resets 194Retrieve job 175Service 259Show Me How 174System setup 183
mercury-free product 315messages
event log, listednumerically 217
types of 197misformed characters, problem-
solving 251multipurpose tray cover
removing 69
Nnetworks
diagnostics 191link speed settings 193protocols 187security 187settings 187
noise specifications 308notes iiiNVRAM initialization 260
Oonline support 303operating environment
specifications 309operations
engine-control system 6laser/scanner 24print cartridge memory 32
ordering500-sheet tray 269formatter 269memory 269print cartridge 268product documents 268supplies and accessories 268whole-unit replacement 270
Ppackaging product 304pages
blank 257not printing 257printing slowly 257
papercurled 252Show Me How menu 174skewed 251wrinkled 252
Paper handling menu 177
part number500-sheet tray 269formatter 269memory 269print cartridge 268whole-unit replacement 270
parts500-sheet input tray 288assemblies (base
product) 272covers 274internal assemblies 276optional trays or accessories
(base product) 273PCL font list, printing 177PCL sub-menu 179physical specifications 308post-service tests 48power specifications 308preservice checklist 48primary charging stage 28print cartridge
memory tag 32ordering 268part number 268removing 52
print cartridgesrecycling 313warranty 299
print qualityblack page 253blurred 254dropouts 249gray background 250horizontal lines 249image defects 247light print 247lines 249loose toner 250misformed characters 251repeating defects 251repetitive images 254scattered lines 253smeared toner 250specks 248tire tracks 253white horizontal lines 253white lines vertical 252white spots 253
Print quality menu 180
ENWW Index 323
print-quality test 48printing
troubleshooting 257Printing menu 178problem-solving
black page 253blank page 247blurred print 254checklist 128curled paper 252dropouts 249event-log messages, numerical
list 217gray background 250image defects 247light print 247lines 249lines horizontal 249, 253lines vertical 252messages, types of 197networks 191repeating defects 251repetitive images 254scattered lines 253Show Me How menu 174skewed pages 251smeared toner 250specks 248text quality 251, 254tire tracks 253white spots 253wrinkled paper 252
product settingsconfiguring 178
protocols, network 187proxy server settings 190PS font list, printing 177
Rrear-door assembly
removing 62recycling
HP printing supplies returns andenvironmental program 314
registration assemblyremoving 102
remote firmware update(RFU) 263
removing partscautions for 46
checklists 48print cartridge 52service approach 48sub cover 52tray cassette 54
repacking product 304repair approach 48repeating defects, problem-
solving 251, 254replacing parts
cautions for 46service approach 48
reset, cold 262Resets menu 194Retrieve job menu 175right cover, removing 76right-rear cover, removing 68
Ssafety statements 318, 319screwdrivers, required 46screws
replacing 46types of 47
securitysettings 187
sensor tests, manualduplex sensor (C) 142face up detect sensor (H) 147FD tray full sensor (G) 146fuser output sensor (B) 141paper width sensor 1 (D) 143rear cover open sensor
(I) 149top cover open sensor (I) 148TOP sensor (A) 140Tray 1 paper sensor (K) 150Tray 2 detect sensor (M) 152Tray 2 paper sensor (L) 151Tray 3 detect sensor (O) 154Tray 3 feed sensor (E) 144Tray 3 paper sensor (N) 153Tray 4 detect sensor (Q) 156Tray 4 feed sensor (F) 145Tray 4 paper sensor (P) 155
separation stage 30service
approach 48information form 305
repacking product 304service ID 261
Service menu 259settings
cold reset 262configuring 178NVRAM initialization 260
shipping product 304Show Me How menu 174skewed pages 251skip disk-load 260Sleep mode
power specifications 308smeared toner, problem-
solving 250software
software licenseagreement 300
solvingdirect-connect problems 258network problems 258
specificationsacoustic 308electrical 308operating environment 309physical 308
specks, problem-solving 248,253
spots, problem-solving 248, 253static precautions 46status
messages, types of 197sub cover
removing 52supplies
managing 177ordering 268recycling 313
supplies status page,printing 176
supply messagesconfiguring 177
supportonline 303repacking product 304service information form 305
System setup menu 183
324 Index ENWW
TTCP/IP settings
187technical support
online 303repacking product 304service information form 305
temperature specifications 309tests
engine 134networks 191post-service 48print-quality 48sensor 137skip disk-load 260
text, problem-solvingblurred 254misformed characters 251
tips iiitire tracks, problem-solving 253toner
output quality, problem-solving 250
toner cartridges. See printcartridges
tools, required 46top cover, removing 84top-right cover, removing 73transfer stage 30tray 1 cover
removing 69Tray 3
physical specifications 308Tray 4
physical specifications 308trays
removing 54Show Me How menu 174
trays, inputconfiguring 177
troubleshootingblank pages 257direct-connect problems 258duplexing 246engine test 134network problems 258pages not printing 257pages printing slowly 257paper handling problems 242service approach 48
transparencies 244USB cables 257
two-sided printingShow Me How menu 174
Uupgrading firmware 263usage page, printing 176USB port
troubleshooting 257
Vvoltage specifications 308
Wwarnings iiiwarranty
customer self repair 302license 300print cartridges 299product 298service ID 261
wavy paper, problem-solving 252Web Jetadmin
firmware updates 265Web sites
customer support 303Macintosh customer
support 303Material Safety Data Sheet
(MSDS) 316weight, product 308white horizontal lines or spots,
problem-solving 253white vertical lines or spots,
problem-solving 252wiring diagram 170wrinkled paper, problem-
solving 252
ENWW Index 325
326 Index ENWW
© 2009 Hewlett-Packard Development Company, L
www.hp.com
*CE524-90909**CE524-90909*CE524-90909
