HP LaserJet Enterprise M806 HP LaserJet Enterprise Flow MFP … · 2021. 7. 8. · The only warranties for HP products and services are set forth in the express warranty statements

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HP LaserJet Enterprise M806

HP LaserJet Enterprise Flow MFP M830

Control Panel Message Document (CPMD)

HP LaserJet Enterprise, Managed M806, Flow MFP M830 - Control Panel Message Document (CPMD)

SUMMARY

This document provides error-code troubleshooting information

Legal informationCopyright and License

© Copyright 2021 HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 3/2021

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UNIX® is a registered trademark of The Open Group.

Table of contents

1 Document last updated .............................................................................................................................................................................1

2 About this document..................................................................................................................................................................................3

3 Control-panel message types ..................................................................................................................................................................5

4 Error-code and control-panel-message troubleshooting overview...................................................................................................7

Error codes ..............................................................................................................................................................................................7

5 How to search for printer documentation ........................................................................................................................................... 11

WISE - How to access and use .......................................................................................................................................................... 11Accessing WISE ........................................................................................................................................................................... 11Using WISE to search for error codes...................................................................................................................................... 14Using WISE to access repair and replace videos for FRUs.................................................................................................... 16

6 Printer service information..................................................................................................................................................................... 21

7 Numerical control panel messages ...................................................................................................................................................... 23

10.XX.YZ error messages .................................................................................................................................................................. 2310.00.00 e-Label Memory Error ............................................................................................................................................. 2310.00.10 e-Label Missing Memory Error ............................................................................................................................... 2310.00.50 Cartridge seal roll up error ...................................................................................................................................... 2410.23.50 ..................................................................................................................................................................................... 2410.23.51 ..................................................................................................................................................................................... 2510.23.52 ..................................................................................................................................................................................... 2510.23.70 Printing Past Very Low ............................................................................................................................................ 2510.32.00 Unauthorized supply ............................................................................................................................................... 2510.39.70 Scanning past very low ........................................................................................................................................... 2610.00.33 Used Supply In Use .................................................................................................................................................. 2610.XX.34 Used Supply In Use .................................................................................................................................................. 2610.XX.40 Genuine HP Supplies Installed ............................................................................................................................... 2610.XX.41 Unsupported Supply in Use .................................................................................................................................... 2610.XX.70 Printing past very low .............................................................................................................................................. 2710.YY.15 Install <supply> ........................................................................................................................................................ 2710.YY.35 Incompatible <supply> ............................................................................................................................................ 27

11.XX.YZ error messages .................................................................................................................................................................. 2811.00.01 or 11.00.02 Internal clock error ............................................................................................................................. 28

13.XX.YZ error messages .................................................................................................................................................................. 2813.41.A1 or 13.41.A2 Jam in top left door ............................................................................................................................ 28

iii

13.41.FF Jam in top left door .................................................................................................................................................. 3013.47.41 or 13.47.42 Jam in top left door ............................................................................................................................ 3113.60.Az ...................................................................................................................................................................................... 3213.60.Dz ..................................................................................................................................................................................... 3313.60.FF ...................................................................................................................................................................................... 3513.64.Az ...................................................................................................................................................................................... 3613.64.A1 ..................................................................................................................................................................................... 3813.64.Dz ..................................................................................................................................................................................... 4213.67.Az ...................................................................................................................................................................................... 4413.67.Dz ..................................................................................................................................................................................... 4513.67.FF ...................................................................................................................................................................................... 4713.68.Az ...................................................................................................................................................................................... 4813.68.Dz ..................................................................................................................................................................................... 4913.69.Az ...................................................................................................................................................................................... 5113.69.Dz ..................................................................................................................................................................................... 5213.84.A0 (at Power On only) .................................................................................................................................................... 5313.84.Az ...................................................................................................................................................................................... 5813.89.3z ...................................................................................................................................................................................... 5913.90.Az ...................................................................................................................................................................................... 6013.90.Dz ..................................................................................................................................................................................... 6113.92.FF ...................................................................................................................................................................................... 6313.94.Az ...................................................................................................................................................................................... 6413.94.Dz ..................................................................................................................................................................................... 6813.96.3z ...................................................................................................................................................................................... 6913.97.3z ...................................................................................................................................................................................... 7013.98.Az ...................................................................................................................................................................................... 7113.98.Dz ..................................................................................................................................................................................... 7213.A1.D1 ..................................................................................................................................................................................... 7313.A1.FF ...................................................................................................................................................................................... 7513.A2.D2 ..................................................................................................................................................................................... 7613.A2.FF ...................................................................................................................................................................................... 8013.A3.D3 ..................................................................................................................................................................................... 8313.A3.FF ...................................................................................................................................................................................... 8713.A4.D4 ..................................................................................................................................................................................... 9013.A4.FF ...................................................................................................................................................................................... 9413.A5.D5 ..................................................................................................................................................................................... 9613.A5.FF ....................................................................................................................................................................................12113.A7.D4 ...................................................................................................................................................................................12713.A7.D5 ...................................................................................................................................................................................13013.A7.FF ....................................................................................................................................................................................13413.A8.D2 ...................................................................................................................................................................................13713.A8.D3 ...................................................................................................................................................................................13813.A8.D4 or 13.A8.D5 .............................................................................................................................................................13913.AA.EE ....................................................................................................................................................................................14013.AB.EE ....................................................................................................................................................................................14013.B2.Az ....................................................................................................................................................................................14113.B2.Dz ...................................................................................................................................................................................14313.B2.FF ....................................................................................................................................................................................14413.B4.FF ....................................................................................................................................................................................145

iv

13.B9.Az ....................................................................................................................................................................................14613.B9.Bz ....................................................................................................................................................................................14913.B9.B5 ...................................................................................................................................................................................16013.B9.Cz ....................................................................................................................................................................................17413.B9.Dz ...................................................................................................................................................................................17613.B9.FF ....................................................................................................................................................................................17913.BA.EE ....................................................................................................................................................................................18113.BB.EE ...................................................................................................................................................................................18113.D1.Az ...................................................................................................................................................................................18213.D1.Dz ...................................................................................................................................................................................18413.D1.FF ....................................................................................................................................................................................18513.D2.Az ...................................................................................................................................................................................18613.D2.Dz ...................................................................................................................................................................................18713.D2.FF ....................................................................................................................................................................................18813.D4.Az ...................................................................................................................................................................................18813.D4.Dz ...................................................................................................................................................................................18913.E1.Dz ....................................................................................................................................................................................19013.E1.FF ....................................................................................................................................................................................19213.E6.Az ....................................................................................................................................................................................19213.E6.Dz ....................................................................................................................................................................................19313.E6.FF ....................................................................................................................................................................................19413.EA.EE ....................................................................................................................................................................................19513.FF.FF ....................................................................................................................................................................................196

30.XX.YZ error messages ................................................................................................................................................................19630.01.01 ...................................................................................................................................................................................19631.01.02 Jam in document feeder .......................................................................................................................................19630.01.06 ...................................................................................................................................................................................19730.01.08 ...................................................................................................................................................................................19830.01.10 (event code) Scanner ADF fan error ....................................................................................................................19830.01.14 ...................................................................................................................................................................................19830.01.15 ...................................................................................................................................................................................19930.01.18 ...................................................................................................................................................................................19930.01.19 ...................................................................................................................................................................................20030.01.23 Scanner calibration failure ....................................................................................................................................20130.01.30 or 30.01.32 .............................................................................................................................................................20130.01.36 ...................................................................................................................................................................................20130.01.41 ...................................................................................................................................................................................20230.01.42 ...................................................................................................................................................................................20330.01.43 ...................................................................................................................................................................................20330.01.44 ...................................................................................................................................................................................20430.01.45 ...................................................................................................................................................................................20430.01.46 ...................................................................................................................................................................................20530.01.47 ...................................................................................................................................................................................20630.01.48 ...................................................................................................................................................................................20630.01.49 ...................................................................................................................................................................................20730.01.50 ...................................................................................................................................................................................20730.03.14 ...................................................................................................................................................................................20830.03.20 ...................................................................................................................................................................................208

v

30.03.22 ...................................................................................................................................................................................20830.03.23 ...................................................................................................................................................................................20930.03.30 ...................................................................................................................................................................................21030.03.45 ...................................................................................................................................................................................211

31.XX.YZ error messages ................................................................................................................................................................21231.01.03 Document feeder pick error .................................................................................................................................21231.03.14 ...................................................................................................................................................................................21431.03.22 ...................................................................................................................................................................................21531.03.30 ...................................................................................................................................................................................21931.03.31 ...................................................................................................................................................................................22031.03.32 ...................................................................................................................................................................................22031.03.34 ...................................................................................................................................................................................22131.08.A1 ...................................................................................................................................................................................22131.08.A2 ...................................................................................................................................................................................22131.08.A3 ...................................................................................................................................................................................22231.13.00 ....................................................................................................................................................................................22231.13.01 ...................................................................................................................................................................................22431.13.02 ...................................................................................................................................................................................25231.13.03 ...................................................................................................................................................................................27531.13.13 ...................................................................................................................................................................................27931.13.14 ...................................................................................................................................................................................28031.13.15 ...................................................................................................................................................................................280

32.XX.YZ error messages ................................................................................................................................................................28132.* errors .................................................................................................................................................................................281

33.XX.XX error messages ................................................................................................................................................................28133.01.YZ ....................................................................................................................................................................................28133.02.01 Used board/disk installed ......................................................................................................................................28233.03.02 ...................................................................................................................................................................................28233.03.03 Incompatible formatter installed .........................................................................................................................28233.03.05 EFI Boot error...........................................................................................................................................................28333.05.0X SureStart errors ......................................................................................................................................................28333.05.1X Whitelisting errors ..................................................................................................................................................28433.05.2X Intrusion detection errors .....................................................................................................................................285


41.XX.YZ error messages ................................................................................................................................................................28641.01.YZ ....................................................................................................................................................................................28641.02.00 ...................................................................................................................................................................................28741.03.YZ Unexpected size in Tray To use another tray, touch "Options " ......................................................................28841.03.FZ Unknown Misprint Error .........................................................................................................................................28941.04.00 Printer Error ............................................................................................................................................................29041.05.YZ Unexpected type in tray <X> ................................................................................................................................29141.XX.YZ Error To continue, touch “OK” ...............................................................................................................................292

42.XX.YY error messages ................................................................................................................................................................29342.XX.YY Error Event Log message ......................................................................................................................................29342.B0.01 or 42.B0.02 ..............................................................................................................................................................294

44.XX.YZ error messages ................................................................................................................................................................295

vi

44.* errors .................................................................................................................................................................................295

46.XX.YZ error messages ................................................................................................................................................................29546.* error messages ................................................................................................................................................................295

47.XX.XX error messages ................................................................................................................................................................29647.00.XX ...................................................................................................................................................................................29647.01.XX ...................................................................................................................................................................................29747.02.XX ...................................................................................................................................................................................29747.03.XX ...................................................................................................................................................................................29847.04.XX ...................................................................................................................................................................................29847.05.00 ...................................................................................................................................................................................29947.06.XX ...................................................................................................................................................................................29947.WX.YZ Printer Calibration Failed To continue, touch “OK” ...........................................................................................299


49.XX.YZ error messages ................................................................................................................................................................30149.XX.YY Error To continue turn off then on .......................................................................................................................301

50.WX.YZ error messages ...............................................................................................................................................................30250.WX.YZ Fuser error To continue turn off then on ...........................................................................................................30250.1 ............................................................................................................................................................................................30450.2 ............................................................................................................................................................................................30550.3 ............................................................................................................................................................................................30650.4 ............................................................................................................................................................................................30750.6 ............................................................................................................................................................................................30850.7 ............................................................................................................................................................................................31050.8 ............................................................................................................................................................................................31150.9 ............................................................................................................................................................................................31250.Ax .........................................................................................................................................................................................31350.Bx .........................................................................................................................................................................................314

51.XX.YZ, 52.XX.YZ error messages ..............................................................................................................................................31651.00.10 Beam detect error ..................................................................................................................................................31651.00.19 / 51.00.20 Laser Scanner Error - Laser malfunction .......................................................................................31652.00.00/52.00.20 Scanner Startup/Rotation error .........................................................................................................317

54.XX.YZ error messages ................................................................................................................................................................31854.00.03 (event log only) .......................................................................................................................................................31854.06.21 (event log only) .......................................................................................................................................................318

55.XX.YZ, 56.XX.YZ error messages ..............................................................................................................................................31955.00.01, 55.00.03, 55.00.04 DC controller error .............................................................................................................31955.01.06, 55.02.06 DC controller error ...............................................................................................................................31956.00.YY Error ..........................................................................................................................................................................320

57.XX.YZ error messages ................................................................................................................................................................32157.00.01 Error To continue turn off then on .......................................................................................................................32157.00.02 Error To continue turn off then on .......................................................................................................................32157.00.03 Error To continue turn off then on .......................................................................................................................32257.00.04 Error To continue turn off then on .......................................................................................................................32257.00.05 Error To continue turn off then on .......................................................................................................................32357.00.06 Error To continue turn off then on .......................................................................................................................323

vii

57.00.07 Error To continue turn off then on .......................................................................................................................32457.00.08 Error To continue turn off then on .......................................................................................................................32457.00.09 Error To continue turn off then on .......................................................................................................................32557.00.10 Error To continue turn off then on .......................................................................................................................325

58.XX.YZ error messages ................................................................................................................................................................32658.0X.04 – 24V Power Supply error .....................................................................................................................................326

59.XX.YZ error messages ................................................................................................................................................................32659.00.01 ....................................................................................................................................................................................32659.00.02 ...................................................................................................................................................................................32859.00.30 or 59.00.40 .............................................................................................................................................................32859.05.50 or 59.05.60 .............................................................................................................................................................329

60.00.0Y, 62.00.00 error messages ..............................................................................................................................................33060.00.02 Tray 2 lifting error ..................................................................................................................................................33060.00.03 Tray 3 lifting error ..................................................................................................................................................33160.00.04 Tray 4 lifting error ..................................................................................................................................................33260.00.05 Tray 5 lifting error ..................................................................................................................................................33262.00.00 No system To continue turn off then on .............................................................................................................333

65.X0.AZ error messages ................................................................................................................................................................33365.X0.AZ Output accessory failure .......................................................................................................................................333

66.WX.YZ error messages ...............................................................................................................................................................33466.00.20 ...................................................................................................................................................................................33466.00.40 ...................................................................................................................................................................................33566.00.50 ...................................................................................................................................................................................33666.00.77 ...................................................................................................................................................................................33666.00.79 ...................................................................................................................................................................................33766.00.8Z ...................................................................................................................................................................................33866.12.46 ...................................................................................................................................................................................33866.40.YZ ....................................................................................................................................................................................33966.50.00 ...................................................................................................................................................................................34066.60.00 ....................................................................................................................................................................................34066.60.16 ...................................................................................................................................................................................34266.60.25 ...................................................................................................................................................................................34366.60.27 ...................................................................................................................................................................................34466.60.28 ...................................................................................................................................................................................34566.60.31 ...................................................................................................................................................................................34666.60.32 ...................................................................................................................................................................................34866.60.33 ...................................................................................................................................................................................34966.60.34 ...................................................................................................................................................................................35066.60.48 ...................................................................................................................................................................................35166.60.50 ...................................................................................................................................................................................35266.80.01 ...................................................................................................................................................................................35266.80.02 ...................................................................................................................................................................................35366.80.03 ...................................................................................................................................................................................35466.80.21 ...................................................................................................................................................................................35566.80.22 ...................................................................................................................................................................................35566.80.23 ...................................................................................................................................................................................35566.80.33 ...................................................................................................................................................................................355

viii

66.80.35 ...................................................................................................................................................................................35566.80.36 ...................................................................................................................................................................................35666.80.38 ...................................................................................................................................................................................35766.80.46 ...................................................................................................................................................................................35866.80.51 ...................................................................................................................................................................................35966.80.55 ...................................................................................................................................................................................35966.80.56 ...................................................................................................................................................................................36066.80.57 ...................................................................................................................................................................................36066.80.58 ...................................................................................................................................................................................36066.80.59 ...................................................................................................................................................................................36066.80.60 ...................................................................................................................................................................................36066.80.61 ...................................................................................................................................................................................36066.80.62 ...................................................................................................................................................................................36066.80.63 ...................................................................................................................................................................................36166.80.64 ...................................................................................................................................................................................36166.80.65 ...................................................................................................................................................................................36166.80.70 ...................................................................................................................................................................................36166.80.71 ...................................................................................................................................................................................36166.80.72 ...................................................................................................................................................................................36166.80.73 ...................................................................................................................................................................................36166.80.74 ...................................................................................................................................................................................36266.80.75 ...................................................................................................................................................................................36266.80.76 ...................................................................................................................................................................................36266.90.10 ...................................................................................................................................................................................36266.90.29 ...................................................................................................................................................................................36466.90.30 ...................................................................................................................................................................................36566.90.41 ...................................................................................................................................................................................36666.90.42 ...................................................................................................................................................................................36766.90.43 ...................................................................................................................................................................................36866.90.44 ...................................................................................................................................................................................36966.90.45 ...................................................................................................................................................................................37066.90.49 ...................................................................................................................................................................................37166.90.50 ...................................................................................................................................................................................372

69.XX.YY error messages ................................................................................................................................................................37269.11.YZ ....................................................................................................................................................................................372

70.XX.YY error messages ................................................................................................................................................................37370.00.00 Error To continue turn off then on .......................................................................................................................373

80.XX.YY, 82.XX.YY error messages...............................................................................................................................................37380.0X.YY Embedded Jetdirect Error .....................................................................................................................................37382.73.46, 82.73.47 .................................................................................................................................................................375

98.0X.0Y error messages ................................................................................................................................................................37598.00.01 or 98.01.00 Corrupt data in firmware volume ..................................................................................................37598.00.02 Corrupt data in the solutions volume .................................................................................................................37698.00.03 Corrupt data in the configuration volume ..........................................................................................................37698.00.04 Corrupt data in the job data volume ...................................................................................................................376

99.XX.YY error messages ................................................................................................................................................................37799.00.01 Upgrade not performed file is corrupt ................................................................................................................377

ix

99.00.02 Upgrade not performed timeout during receive ...............................................................................................37799.00.03 Upgrade not performed error writing to disk ....................................................................................................37799.00.04 Upgrade not performed timeout during receive ...............................................................................................37899.00.05 Upgrade not performed timeout during receive ...............................................................................................37899.00.06 Upgrade not performed error reading upgrade ................................................................................................37999.00.07 Upgrade not performed error reading upgrade ................................................................................................37999.00.08 Upgrade not performed error reading upgrade ................................................................................................37999.00.09 Upgrade canceled by user ....................................................................................................................................38099.00.10 Upgrade canceled by user ....................................................................................................................................38099.00.11 Upgrade canceled by user ....................................................................................................................................38099.00.12 Upgrade not performed the file is invalid ...........................................................................................................38099.00.13 Upgrade not performed the file is invalid ...........................................................................................................38199.00.14 Upgrade not performed the file is invalid ...........................................................................................................38199.00.2x ....................................................................................................................................................................................38199.01.xx ....................................................................................................................................................................................38299.02.01 ...................................................................................................................................................................................38299.02.09 ...................................................................................................................................................................................38299.09.60 Unsupported disk ...................................................................................................................................................38399.09.61 Unsupported disk ...................................................................................................................................................38399.09.62 Unknown disk .........................................................................................................................................................38399.09.63 Incorrect disk ...........................................................................................................................................................38499.09.64 Disk malfunction ....................................................................................................................................................38499.09.65 Disk data error ........................................................................................................................................................38599.09.66 No disk installed .....................................................................................................................................................38599.09.67 Disk is not bootable please download firmware ...............................................................................................38599.39.73 ....................................................................................................................................................................................38699.XX.YY ...................................................................................................................................................................................386

8 Alphabetical control panel messages.................................................................................................................................................387

Alpha error messages ......................................................................................................................................................................387<binname> full Remove all paper from bin ........................................................................................................................387<Supply> low OR Supplies low ..............................................................................................................................................387<Supply> very low OR Supplies very low .............................................................................................................................387<Tray X> lifting ........................................................................................................................................................................388[File System] device failure To clear touch “OK” .................................................................................................................388[File System] file operation failure To clear touch “OK” .....................................................................................................388[File System] file system is full To clear touch “OK” ...........................................................................................................388[File System] is not initialized ................................................................................................................................................389[File System] is write protected .............................................................................................................................................389Accept bad signature ..............................................................................................................................................................389ADF not detected .....................................................................................................................................................................389Bad duplexer connection ........................................................................................................................................................389Bad optional tray connection ................................................................................................................................................389Canceling ...................................................................................................................................................................................390Canceling...<jobname> ...........................................................................................................................................................390Cartridge Low ...........................................................................................................................................................................390Cartridge Memory Abnormal .................................................................................................................................................390Cartridge Out ............................................................................................................................................................................390Checking engine .......................................................................................................................................................................391

x

Checking paper path ...............................................................................................................................................................391Chosen personality not available To continue, touch “OK” ...............................................................................................391Clearing event log ....................................................................................................................................................................391Clearing paper path .................................................................................................................................................................391Close Front door ......................................................................................................................................................................392Close Left door .........................................................................................................................................................................392Close Lower Right door ..........................................................................................................................................................392Close Upper Right Door ..........................................................................................................................................................393Close stapler/stacker multi bin mailbox door ......................................................................................................................393Close top cover .........................................................................................................................................................................393Cooling device ..........................................................................................................................................................................394Data received To print last page press “OK” ........................................................................................................................394Different paper sizes in job ....................................................................................................................................................394EIO <X> disk initializing ...........................................................................................................................................................394EIO <X> disk not functional ....................................................................................................................................................394EIO <X> disk spinning up ........................................................................................................................................................395Event log is empty ...................................................................................................................................................................395Expected drive missing ...........................................................................................................................................................395External device initializing ......................................................................................................................................................395Fax is disabled - ignoring call .................................................................................................................................................395FIM Load Error Send full FIM on <X> port ............................................................................................................................395Flatbed cover open or Close Flatbed cover .........................................................................................................................395Fuser Kit low .............................................................................................................................................................................396Fuser Kit very low To continue, touch “OK” .........................................................................................................................396Gateways failed ........................................................................................................................................................................397Gateways OK ............................................................................................................................................................................397Genuine HP cartridge installed ..............................................................................................................................................397Genuine HP supply installed ..................................................................................................................................................397HP Secure hard drive disabled ...............................................................................................................................................397Incompatible <Supply> ...........................................................................................................................................................397Incompatible supplies .............................................................................................................................................................398Initializing... ...............................................................................................................................................................................398Install fuser unit .......................................................................................................................................................................398Install supply ............................................................................................................................................................................398Internal disk device failure To clear touch “OK” ..................................................................................................................399Internal disk file operation failed ...........................................................................................................................................399Internal disk file system is full ...............................................................................................................................................399Internal disk is write protected ..............................................................................................................................................399Internal disk not found ...........................................................................................................................................................399Internal disk not functional ....................................................................................................................................................400Internal disk not initialized .....................................................................................................................................................400Internal disk spinning up ........................................................................................................................................................400Jam in document feeder ........................................................................................................................................................400Job not stapled due to mixed sizes ......................................................................................................................................400Load Tray <X>: [Type], [Size] To use another tray, press “OK” ........................................................................................401Loading program <XX> ..........................................................................................................................................................401Lower left booklet bin full ......................................................................................................................................................401Manually feed output stack Then touch "OK" to print second side .................................................................................401Manually feed: <Type><Size> To use another tray, press “OK” .......................................................................................402

xi

Moving solenoid .......................................................................................................................................................................402Moving solenoid and motor ...................................................................................................................................................402No job to cancel .......................................................................................................................................................................402No USB drive or files found .....................................................................................................................................................402NON HP Supply Installed ........................................................................................................................................................403Output Bin Full .........................................................................................................................................................................404Output Device detached .........................................................................................................................................................404Paused… ...................................................................................................................................................................................404Performing Paper Path Test… ...............................................................................................................................................404Please Wait... ............................................................................................................................................................................404Printing Configuration... ..........................................................................................................................................................405Printing Event Log... ................................................................................................................................................................405Printing File Directory... ..........................................................................................................................................................405Printing Font List... ..................................................................................................................................................................405Printing Fuser Test Page... .....................................................................................................................................................405Printing Help Page... ................................................................................................................................................................405Printing Menu Map... ...............................................................................................................................................................405Printing stopped ......................................................................................................................................................................406Printing Supplies Status Page... ............................................................................................................................................406Printing Usage Page... .............................................................................................................................................................406Printing…engine test ...............................................................................................................................................................406Processing job from tray <X>...Do not grab paper until job completes ..........................................................................406Processing... .............................................................................................................................................................................406Processing...copy <X> of <Y> ................................................................................................................................................407RAM disk device failure To clear touch “OK” ........................................................................................................................407RAM disk file operation failed To clear touch “OK” .............................................................................................................407RAM disk file system is full To clear touch “OK” ..................................................................................................................407RAM disk is write protected To clear touch “OK” .................................................................................................................407RAM disk not initialized ...........................................................................................................................................................407Ready .........................................................................................................................................................................................407Ready <IP Address> ................................................................................................................................................................408Reattach stapler/stacker ........................................................................................................................................................408Receiving Upgrade ...................................................................................................................................................................409Reinsert duplexer ....................................................................................................................................................................409Remove one toner cartridge ..................................................................................................................................................410Remove USB accessory ..........................................................................................................................................................410Replace <Supply> ....................................................................................................................................................................410Replace supplies ......................................................................................................................................................................410Resend external accessory firmware ...................................................................................................................................411Resend Upgrade ......................................................................................................................................................................411Restore Factory Settings ........................................................................................................................................................411ROM disk device failed To clear press “OK” ..........................................................................................................................411ROM disk file operation failed To clear press “OK” ..............................................................................................................412ROM disk file system is full To clear press “OK” ..................................................................................................................412ROM disk is write protected To clear press “OK” .................................................................................................................412ROM disk not initialized To clear press “OK” ........................................................................................................................412Rotating Motor .........................................................................................................................................................................412Size mismatch in Tray <x> .....................................................................................................................................................412Sleep mode on .........................................................................................................................................................................413

xii

Staple cartridge low ................................................................................................................................................................413Staple Cartridge <X> low (warning) ......................................................................................................................................413Staple cartridge 2 and 3 very low (warning) .......................................................................................................................413Stapler/Stacker staple jam .....................................................................................................................................................413Supplies low .............................................................................................................................................................................413Supply memory warning ........................................................................................................................................................414The unit has corrupt data .......................................................................................................................................................414Too many pages to make booklet ........................................................................................................................................414Too many pages in job to staple ...........................................................................................................................................415Tray <X> empty: [Type], [Size] ..............................................................................................................................................415Tray <X> lifting ........................................................................................................................................................................415Tray <X> open ..........................................................................................................................................................................415Tray <X> overfilled ..................................................................................................................................................................416Tray <X> [type] [size] .............................................................................................................................................................416Type mismatch Tray <x> ........................................................................................................................................................417Upper left bin full .....................................................................................................................................................................417Unable to automatically detect the original size.................................................................................................................417Unsupported drive installed To continue, touch “OK” ........................................................................................................418Unsupported supply in use OR Unsupported supply installed To continue, touch “OK” ..............................................418Unsupported tray configuration ............................................................................................................................................418Unsupported USB accessory detected Remove USB accessory ......................................................................................418Upgrade Error ...........................................................................................................................................................................418USB accessory not functional ................................................................................................................................................419USB hubs are not fully supported Some operations may not work properly ................................................................419USB is write protected To clear press “OK” ..........................................................................................................................419USB needs too much power ..................................................................................................................................................419USB needs too much power Remove USB and then turn off and on ..............................................................................419USB not initialized ...................................................................................................................................................................419USB storage accessory removed Clearing any associated data ......................................................................................420USB storage device failure To clear press “OK” ...................................................................................................................420USB storage file operation failed To clear press “OK” ........................................................................................................420USB storage file system is full To clear press “OK” ............................................................................................................420Used supply installed To continue, touch “OK” OR Used supply in use Description ......................................................421Verifying, Please Wait .............................................................................................................................................................421Waiting for tray <x> to lift ......................................................................................................................................................421Windows Login Required to Use this Feature .....................................................................................................................421

Index.............................................................................................................................................................................................................423

xiii

xiv

Document last updated1

The following is the last time this document was updated:

Last update: July 7, 2021

Document last updated 1

2 Chapter 1 Document last updated

About this document2

This document provides error-code troubleshooting information.

IMPORTANT: Procedures and part numbers change. For current information, use the browser-based format.

Verify PDF is the most current before use. PDF part numbers must be verified with web-based error code information or parts look-up before parts are ordered.

Choose the format that best meets your needs.

Table 2-1 Content format types

Format Document title example Recommended use

Web-based Go to: Product Detail page > Error Code Look-up

● Quick access to individual web-based error code troubleshooting

TIP: Save Product Detail page URL location in favorites

Web-Base Go To: WISE default Search page > Enter [Product] and error code

● Access to individual web-based error code troubleshooting

● Web-based: Most up-to-date information available

PDF [Product] - Control Panel Message Document (CPMD) PDF

● Use when support portals are NOT accessible at time of service

● Use when a printable document is needed

NOTE: Always refer to the printer service manual for removal and replacement procedures

NOTE: For current information, use the Web-based format.

About this document 3

4 Chapter 2 About this document

Control-panel message types3

The control-panel messages and event code entries indicate the current printer status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.

A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job.

With certain messages, the job might not finish printing, or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the printer will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the printer might fix the problem. If a critical error persists, the printer might require service.

Control-panel message types 5

6 Chapter 3 Control-panel message types

Error-code and control-panel-message troubleshooting overview

4

This section provides information on error codes and searching for information.

Error codesError codes and control-panel messages display on the printer control panel to indicate the current printer status or situations that might require action. Error codes are numerical, or alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).

● The first two characters are numeric and represent the system component that is causing the error. For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.

● The remaining four characters (W, X, Y, and Z values) further define the error.

HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel message document (CPMD) for each printer.

The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other helpful information such as service mode pins and part numbers.

The CPMD is continually updated and republished with the latest information for the following error codes.

Table 4-1 ERROR CODES: The first two characters

Error code System Component System Error Description

10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.

11.WX.YZ Real-time clock Internal error with the clock on the formatter.

13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.

15.WX.YZ Jam (PageWide) Paper jam or open door jam error.

17.WX.YZ Supplies (PageWide) Supply error or supply memory error.

20.WX.YZ Printer memory Insufficient memory or buffering error.

21.WX.YZ Page Page complexity causing a decompression error when trying to process job.

30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.

Error-code and control-panel-message troubleshooting overview 7

Table 4-1 ERROR CODES: The first two characters (continued)


31.WX.YZ Document feeder Document feeder, scanner, or jam error.

32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error.

33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or Trusted Platform Module (TPM) notification or error.

40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB accessory error.

41.WX.YZ Fuser, Laser scanner, or Paper path Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path.

42.WX.YZ Firmware Firmware failure involving the Event Log, Shell, System Manager, or other component.

44.WX.YZ Firmware Firmware failure involving a digital sending component.

45.WX.YZ OXPd/Web Kit (PageWide) Informational notifications involving the OXPd Web Kit (communications log).

46.WX.YZ Engine (LaserJet) Engine communication error.

47.WX.YZ Firmware Job parser or printer calibration error.

48.WX.YZ Firmware PJA job accounting, job management, or job pipeline error.

49.WX.YZ Firmware Firmware communication error.

50.WX.YZ Fuser (LaserJet) Fuser error.

51.WX.YZ Laser scanner (LaserJet) Laser scanner beam error.

52.WX.YZ Laser scanner (LaserJet) Laser scanner startup error.

54.WX.YZ Sensor Sensor error (not jam related).

55.WX.YZ DC controller (LaserJet) DC controller communication error.

56.WX.YZ Paper handling (LaserJet) Paper input/output or accessory error.

57.WX.YZ Fan Fan error.

58.WX.YZ Sensor Engine sensor failure.

59.WX.YZ Motor (LaserJet) Motor error.

60.WX.YZ Tray motor error (LaserJet) Tray lifting or pick up error.

61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data package.

62.WX.YZ System (LaserJet)

Print bar (PageWide)

LaserJet internal system error.

PageWide print system error.

63.WX.YZ Engine (LaserJet) General engine error (electrical, communication, etc.).

65.WX.YZ Connector Output accessory connection error.

66.WX.YZ Output accessory Output accessory error.

8 Chapter 4 Error-code and control-panel-message troubleshooting overview

Table 4-1 ERROR CODES: The first two characters (continued)


67.WX.YZ Input accessory Input accessory connection error

69.WX.YZ Duplexer Duplexer error.

70.WX.YZ DC controller (LaserJet) DC controller firmware error.

80.WX.YZ Managed device Embedded Jetdirect error.

81.WX.YZ Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error.

82.WX.YZ Memory (hard disk, EMMC, etc.) Disk hardware error.

90.WX.YZ Internal diagnostics Internal test of systems (i.e. disk, CPB, display) or interconnection error.

98.WX.YZ Hard disk Hard disk partition error.

99.WX.YZ Firmware installer Remote Firmware Upgrade (RFU), firmware install (engine or accessory), or disk error.

Error codes 9

10 Chapter 4 Error-code and control-panel-message troubleshooting overview

How to search for printer documentation5

The CPMD, error codes, and other support documentation for each printer is found on the internal HP portals.

These portals are WISE for Channel (please see Accessing WISE for HP channel partners on page 11 for instructions on how to navigate to the site) and WISE . WISE for Channel is available to HP channel partners and WISE is available to call agents, service technicians, and other HP internal users. The level of detail available will depend on your access credentials. To learn how to find support content in WISE, watch the video here.

WISE - How to access and useLearn how to access and use Web-based Interactive Search Engines (WISE) to locate available support information. WISE is a repository of technical support documentation including service manuals, user guides, videos, and general support information.

Accessing WISELearn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or an internal HP user.

Accessing WISE for HP channel partnersLearn how to access WISE if you are an HP Channel Partner.

NOTE: If this is your first visit to the HP Partner First Portal, you will be asked to create an account. Follow the setup directions using your HP Partner credentials.

1. Open the HP Partner First Portal located at https://partner.hp.com.

How to search for printer documentation 11

https://support.hp.com/wise/home/ams-en

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDPH0000001000

https://partner.hp.com

2. Select the Services & Support tab, and then select Technical Support.

3. Select Technical Documentation.

4. You will be taken to the WISE portal.

12 Chapter 5 How to search for printer documentation

Play the video:

View a video of how to access WISE (HP channel partners)

Accessing WISE for internal HP usersLearn how to access WISE if you are an internal HP user.

1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed below.

2. Select Commercial from the drop-down menu.

3. You will be taken to the WISE homepage.

AMS

● https://support.hp.com/wise/home/ams-en

● https://support.hp.com/wise/home/ams-es

● https://support.hp.com/wise/home/ams-pt

● https://support.hp.com/wise/home/ams-fr

APJ

● https://support.hp.com/wise/home/apj-en

● https://support.hp.com/wise/home/apj-ja

● https://support.hp.com/wise/home/apj-ko

● https://support.hp.com/wise/home/apj-zh-Hans

● https://support.hp.com/wise/home/apj-zh-Hant

● https://support.hp.com/wise/home/apj-th

Accessing WISE for internal HP users 13

https://players.brightcove.net/1160438706001/BO7dPiDZK_default/index.html?videoId=ref%3AREFIDPH0000001205

https://support.hp.com/wise/home/ams-en

https://support.hp.com/wise/home/ams-es

https://support.hp.com/wise/home/ams-pt

https://support.hp.com/wise/home/ams-fr

https://support.hp.com/wise/home/apj-en

https://support.hp.com/wise/home/apj-ja

https://support.hp.com/wise/home/apj-ko

https://support.hp.com/wise/home/apj-zh-Hans

https://support.hp.com/wise/home/apj-zh-Hant

https://support.hp.com/wise/home/apj-th

EMEA

● https://support.hp.com/wise/home/emea-en

Play the video:

View a video of how access WISE (internal HP users)

Using WISE to search for error codesLearn how to use WISE to look up error codes.

NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for error codes using the lookup widgetLearn how to search for a specific error code using the WISE Error Code Lookup widget.

1. Select Products in the navigation bar of the WISE portal home page.

2. Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.


https://support.hp.com/wise/home/emea-en


3. Enter the error code in the widget in the Error Code Lookup area at the bottom-right of the screen and click the search icon or press the Enter button.

4. Select the desired topic from the search results.

Search for error codes from the WISE home pageLearn how to search for a specific error code from the WISE home page.

Search for error codes from the WISE home page 15

1. Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections.

NOTE: Selecting the series item from the drop-down list is recommended for the most accurate search return.

2. Enter the error code in the search field.

3. Select the desired topic from the search results.

Using WISE to access repair and replace videos for FRUsLearn how to use WISE to access repair and replace videos for FRUs.


NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for a printer's Product Detail Page (PDP)Learn how to search WISE for product specific information. Quickly review the steps and then play the video.

1. Select Products in the navigation bar of the WISE portal home page.

2. Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.

3. Select the link to Videos in the Other Content menu at the bottom-right of the screen.

Search for a printer's Product Detail Page (PDP) 17

4. Select the desired video from the list of videos.

Play the video:

View a video of how to search for the printer's Product Detail Page (PDP)

Perform a model number search using the search functionLearn how to search WISE using the model number. Quickly review the steps and then play the video.

1. Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections.

NOTE: Selecting the series item from the drop-down list is recommended for the most accurate search return.

2. Click the search icon to the right.



3. To refine the search results, select the radio button labeled video in the upper-right portion of the screen.

TIP: To refine video search results, append a part name to the model detail shown in the search bar. For example, adding the word fuser to the detail in the search bar will return videos related to repair and replacement of the fuser.

Play the video:

View a video of how to perform a model number search

Perform a model number search using the search function 19



Printer service information6

Service pin for printer

Last update: July 7, 2021

Service mode PIN numbers:

● HP LaserJet Enterprise M806: 10080613

● HP LaserJet Enterprise flow MFP M830: 10083013

NOTE: When possible, always update the printer firmware to the latest available version at HP.com as part of the troubleshooting performed for any of the following errors.

After the firmware updates, re-enable autosend through the control panel

Printer service information 21

22 Chapter 6 Printer service information

Numerical control panel messages7

Use the following numerical error message troubleshooting to resolve your issue.

10.XX.YZ error messages

10.00.00 e-Label Memory ErrorThe printer is unable to read the toner cartridge data.

This message indicates that the printer cannot read or write to the e-label of the toner cartridge. This error can cause the supplies status feature to be disabled.

This error can cause the supplies status feature to be disabled.

Recommended action

1. Open the front door, lower the green handle, and then remove the toner cartridge.

2. Check the cartridge e-label. If it is damaged, replace the toner cartridge.

Part number: CF325-67901

3. Reinsert the toner cartridge, push the release button, and then rotate the green handle to the locked position.

4. Close the front door.

5. If the message displays again, turn the printer off then on.

6. If the error persists, replace the toner cartridge.


10.00.10 e-Label Missing Memory ErrorThe printer is unable to detect the e-label.

This message indicates that the printer has determined that the e-label is missing.

This error can cause the supplies status feature to be disabled.

Recommended action

1. Open the front door, lower the green handle, and then remove the toner cartridge.

Numerical control panel messages 23

2. Check the cartridge e-label. If it is damaged, replace the toner cartridge.


3. Reinsert the toner cartridge, push the release button, and then rotate the green handle to the locked position.

4. Close the front door.

5. If the message displays again, turn the printer off then on.

6. If the error persists, disconnect and reconnect the connector (J304) on the DC controller PCA, and then test again.



10.00.50 Cartridge seal roll up errorThe printer encountered a toner cartridge roll up error.

Recommended action for customers

1. Reinstall the toner cartridge.

2. Turn the printer off and then on.

3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

Recommended action for call-center agents and onsite technicians

1. Reinstall the toner cartridge.


3. Reconnect the connector (J305) on the DC controller PCA.

4. If the error persists, check the toner cartridge sensor assembly.

5. If the toner cartridge sensor assembly is working correctly, replace the DC controller PCA.

For instructions: Removal and replacement: DC Controller PCA (M806) See the Repair Service Manual for this product.

Part number: RM2-0540-000CN



6. If the toner cartridge sensor assembly is damaged, elevate the case.

10.23.50 The fuser kit life was reset above the order threshold.

24 Chapter 7 Numerical control panel messages

http://www.hp.com/go/contactHP

Recommended actionNo action necessary.

10.23.51 The fuser kit life was reset above the threshold set to replace the supply.


10.23.52 The fuser kit life was reset above the reset threshold.


10.23.70 Printing Past Very LowThe printer indicates when the fuser kit is very low. The actual remaining fuser kit life might vary.

Recommended action

1. Inform the customer that they must order and pay to replace the fuser (at minimum). HP recommends that the customer order and install a maintenance kit at this time.

Fuser (110-127v) part number: C2H67A

Fuser (220-240v) part number: C2H57A

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends and the customer is responsible for replacing the part(s).

For instructions: Removal and replacement: Fuser See the Repair Service Manual for this product.

2. After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset Supplies sub-menu.

10.32.00 Unauthorized supplyThe supply (or supplies) does not pass the new authentication test.

This error will only be shown if the printer currently has all genuine supplies, but the printer determines that HP is in the OEM field, but the inserted supply (or supplies) does not pass the new authentication test.

Recommended actionChoose to continue past this error by touching OK.

If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty.

Recommended action 25

http://www.hp.com/go/anticounterfeit

10.39.70 Scanning past very lowThe printer indicates when the document feeder maintenance kit is very low. The actual remaining document feeder maintenance kit life might vary.

Recommended action

1. Inform the customer that they must order and pay to replace the pick/feed rollers and replace the separation pad/roller with a maintenance kit (document feeder or roller).

Document feeder kit part number: C1P70A

Roller kit part number: CF367A


2. After replacing the rollers, reset the Maintenance kit page-counter by selecting New Document Feeder Kit in the Manage Supplies sub-menu.

10.00.33 Used Supply In UseThe toner cartridge is used.

10.00.33 (event code) Used toner cartridge

Using a cartridge that is near its end-of-life can cause this event code.

Recommended actionIf you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

10.XX.34 Used Supply In UseThe toner cartridge is used.

10.00.34 (event code) Black toner cartridge

Recommended actionIf you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

Removing a cartridge from one printer and then installing it in a different printer (for testing functionality) will cause this event code.

10.XX.40 Genuine HP Supplies InstalledA genuine HP toner cartridge has been installed.

10.00.40 (event code) Black toner cartridge.


10.XX.41 Unsupported Supply in UseThe installed toner cartridge is for a different printer.





Recommended actionRemove the toner cartridge, and then install the correct cartridge for this printer.

Part number: CF325X (new) or CF325-67901 (service)

10.XX.70 Printing past very low10.00.70 (event code) Black toner cartridge level is low.

The printer indicates when a supply level is very low. The actual remaining toner cartridge life might vary.

Recommended actionThere is no need to replace the toner cartridge at this time unless print quality is no longer acceptable. If print quality is no longer acceptable, replace the toner cartridge.

NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.


10.YY.15 Install <supply>The indicated supply has been removed or installed incorrectly.


10.23.15 (event code) Fuser Kit

Recommended actionReplace or install the indicated supply.

Toner cartridge part number: CF325-67901

Fuser (110v) part number: CF367-67905


10.YY.35 Incompatible <supply>The indicated supply is not compatible with this printer.


10.23.35 (event code) Fuser Kit

Recommended actionInstall a supply that is designed for this printer.

CAUTION: The fuser might be HOT. Turn the printer off, and then wait for the fuser to cool before handling it.





11.00.01 or 11.00.02 Internal clock errorThis message indicates an issue with the formatter's real time clock.

The printer real time clock has experienced an error.

01=dead clock

02=dead real time clock

Recommended action for customersFollow these troubleshooting steps in the order presented.

1. Turn the printer off, and then on.



1. Whenever the printer is turned off and then turned on again, set the time and date on the control panel.

2. If the error persists, replace the formatter.

M806 part number: CZ244-67901

M806 (China/India) part number: CZ244-67902

M830 part number: CF367-67915

M830 (China/India) part number: CF367-67916

For instructions: Removal and replacement: Formatter


13.41.A1 or 13.41.A2 Jam in top left doorPunch Path Sensor Delay Jam.

The engine signals the finisher that paper is about to enter the finisher Punch unit assembly from the printer. The punch unit sensor (PS2), which detects paper entering the Punch unit, does not detect the paper within the expected time period triggering the error.


1. Make sure the paper paths are clear.

a. Open the front left door and then open the top left door.

b. Turn the green wheel to align the arrows.

c. Lift the puncher top cover.

d. Remove all paper from the left bins.



e. Remove all paper found from the top left door area.

f. Close the puncher top cover.

g. Close the top left door and then close the front left door.

2. Check the paper.

● Make sure the paper meets product specifications.

● Make sure that paper is in good condition, and not wrinkled or damaged.

● Make sure that the correct paper size in the trays is selected according the paper size being fed.

3. Verify that the finisher is securely fastened to the engine, and that the finisher and the printer are aligned correctly.

If they are not aligned correctly, adjust the finisher castors to obtain a uniform gap between the finisher and the engine.

4. Make sure that the finisher paper path entry point is aligned with the printer exit point.











2. Check the paper.




3. If the error persists, check the sensors.

a. Remove any paper in the upper paper path that might be activating sensor PS2.

b. Verify that the sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

c. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris.

4. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test sensor PS2.

Recommended action for call-center agents and onsite technicians 29


5. If the sensor test fails, verify that the wiring at the sensor is not damaged and that the connector on the stacker controller PCA is connected securely, and then test again.

6. If the error persists, print and check the event log for jam errors occurring either in the fuser or in the duplexer, and then troubleshoot all printer engine jams first.

NOTE: These errors might be the result of paper failing to reach the output device in the allotted amount of time.


8. If they are not aligned correctly, adjust the finisher castors to obtain a uniform gap between the finisher and the engine.


10. If the error persists, and none of the previous steps solved the issue, replace the punch hole assembly (includes the sensor PS2).

2/3 hole punch assembly (stapler/stacker) part number: RM2-5455-000CN


NOTE: Be sure to order the correct model for your region, either a 2/3 hole or 3/4 hole punch unit.

13.41.FF Jam in top left doorPunch initial jam in the stapler/stacker connection.

When the engine is powered on, the punch unit sensor (PS2) in the finisher is activated suggesting that there is paper in the upper paper path of the finisher at sensors PS2.

The trailing edge sensor (PS2) is located in the paper path within the punch unit on a circuit board with four other paper sensors. Every sheet of paper produced by the printer must pass by these five sensors regardless of whether or not the sheet is being hole-punched.

Paper dust accumulation will then cause a false reading on the trailing edge sensor (PS2).











2. Check the paper.









1. Clean the PS2 sensor and the other three paper sensors.

● Punch slide assembly

● Photosensor PCA and LED PCA

● Trailing edge sensor PS2

2. Open the front door of the finisher and remove the punch waste bin from the punch unit.

3. Remove any paper or remnants in the upper paper path that might be activating sensor PS2.

4. Open the top of the punch unit to better expose the punch paper path that is just prior to the punch unit.

5. Locate the five sensors including PS2 above and below the paper path that are protected by clear plastic windows.

6. Clean these plastic windows on the rear half of the punch paper path using a can of pressurized air.

7. If the error persists, clean the sensor windows on the upper and lower portions of the paper path guides again with a slightly damp, clean cloth to wipe away any buildup on the sensor windows.

8. If the error persists, replace the punch controller PCB assembly.


9. If the error persists, replace the punch hole assembly (includes the PS2 sensor).



NOTE: Be sure to order the correct model for your region, either a 2/3 hole or 3/4 hole punch unit.

13.47.41 or 13.47.42 Jam in top left doorPunch hole jam.



Recommended action

1. Open the front left door and then open the top left door.

2. Turn the green wheel to align the arrows.

3. Lift the puncher top cover.

4. Remove all paper from the left bins.

5. Remove any paper found in the top left door area.

6. Close the puncher top cover.

7. Close the top left door and then close the front left door.

13.60.Az Stacker Entrance Sensor Stay Jam. Jam in the top left door.

Finishers upper-feed-path-entry sensor (PI103) is remaining activated longer than expected, suggesting that paper has jammed at the sensor.

The jam will be indicated by one of the following error codes:

● 13.60.A1

● 13.60.A2

● 13.60.A3





c. Remove all paper from the left bins.

d. Remove all paper found from the top left door area.

e. Close the top left door and then close the front left door.

2. Check the paper.










1. Remove any paper or remnants in the upper paper path that might be activating sensor PI103.

2. Verify that the sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris.

4. Verify that the wiring at the sensor is not damaged and that the connector (J708) on the stacker controller PCA is connected securely.

5. If the flag is damaged, or the error persists, replace the entrance sensor bracket assembly (includes sensor PI103).

Part number: FM2-0717-000CN

13.60.Dz Stacker Entrance Sensor Delay Jam

Jam in the top left door.

The engine signals the finisher that paper is about to enter the finisher from either the Switch Back assembly or the Hole Punch assembly if installed.

The upper-feed-path-entry sensor (PI103) on the finisher, which detects paper entering the finisher, does not detect the paper within the expected time period triggering the error.


● 13.60.D1

● 13.60.D2

● 13.60.D3








2. Check the paper.











1. Print the event log, and check for related jams occurring either in the switch back assembly or the hole punch assembly. Troubleshoot all printer engine jams first.

NOTE: These errors might be the result of paper failing to reach the output device in the correct amount of time.

2. Check the paper.




3. Check where the leading edge of the paper is when the jam occurs and determine whether the paper passed through the switch back registration.

4. Check the finisher entry-point guides for damage.

5. If it is damaged, replace the reverse assembly.


6. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the M2 registration motor.

7. Verify that the finisher rollers are turning before the paper leaves the printer.

8. If the rollers are not turning, use the Component Test option from the Diagnostic Tests menu on the control panel to test the motors M110 and M101 in the finisher.

9. If the test fails, check the connectors for motors and M101 (inlet motor) and M110 (saddle inlet motor) and test again.

10. Make sure that the connector (J17) is connected securely on the stacker controller PCA.

11. If the error persists, replace the paper-feed motor assembly (includes the motor M110 or M101).




12. If the error persists, replace the stacker controller PCA.


IMPORTANT: Any time the stacker controller PCA is replaced, the memory chip containing the finisher settings must be removed and transferred from the old board to the new board. When doing so, observe the polarity of the chip and make sure that the polarity notch on the chip is facing downward.

13. If a paper jam is found in the finisher but it has not reached sensor PI103, perform the following steps:

a. Check the upper and lower guides and rollers in the paper path for damage.

b. Make sure that the paper-diverter gate is not blocking the paper path.

14. If a paper jam is found in the finisher-covering sensor PI103 but the sensor is not detecting the paper, perform the following steps:

a. Check the sensor for obstructions.

b. Verify that the sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

c. Make sure that the lower end of the flag is not damaged and is positioned correctly to activate the sensor.

15. Make sure that the sensor is securely fastened to the chassis.


17. Verify that the wiring at the sensor is not damaged and that the intermediate connector (J1007) and the connector (J3) on the stacker controller PCA are connected securely.

18. If the error persists, and the previous steps did not solve the issue, replace the stacker controller PCA.



13.60.FF Stacker Initial Jam

Jam in the top left door (left bins).

Finisher stay jam at either PI103 or PI104 when engine powered on.

When the engine is powered on, the upper-feed-path-entry sensor (PI103) or the upper-feed-path-exit sensor (PI104) on the finisher is activated suggesting that there is paper in the upper paper path of the finisher at sensors PI103 or PI104.





13.60.FF 35




2. Check the paper.









1. Open the top door and remove any paper or remnants in the paper path (paper detected at PI103).

2. Raise the upper paper path (exit) delivery rollers and remove any paper or remnants in the paper path (paper detected at PI104).

3. Remove all paper found from the top left door area.

4. Verify that the sensor flags are not damaged, move freely, are aligned correctly with the sensor body, and are securely mounted.

5. Check the wiring at the sensors.


7. Verify that the sensor connectors (J2 and J3) are connected securely on the stacker controller PCA.

8. If the error persists, replace sensors PI103 and PI104.




13.64.Az Stacker Delivery Sensor Stay Jam: Jam in the top left door (left bins).

The upper-paper-path-exit sensor (PI104) on the finisher remains activated longer than expected suggesting that paper has jammed at the sensor.




● 13.64.A1

● 13.64.A2

● 13.64.A3








2. Check the paper.









1. Remove any paper or remnants in the upper paper path that might be activating sensor PI104.

NOTE: PI104 is located on the front frame of the finisher, above the main stapler unit.

2. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and debris.


4. Check the lift-swing-guide assembly at the paper exit area and the output bins for jammed paper, obstructions, or damage.

5. If it is damaged, replace the swing guide assembly.


6. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the M101 entrance motor.

Recommended action for customers 37


7. Observe the gear rotations on the upper-rear frame of the finisher and make sure that the first delivery rollers and buffer rollers that pass paper to and from PI104 are rotating.

8. Use the Component Test option from the Diagnostic Tests menu on the control panel to test SL102 (buffer-roller) and SL103 (output-roller) solenoids.

9. If the error persists, check the wiring from sensor PI104 to stacker-control-board connector (J2).

10. If it is damaged, replace the return roller assembly (includes the sensor PI104 to stacker-control-board connector J2).


11. If the error persists, and none of the previous steps solved the issue, replace the stacker controller PCA.



13.64.A1 Stacker Delivery Sensor Stay Jam: Jam in the top left door (left bins).

The upper-paper-path-exit sensor (PI104) on the finisher remains activated longer than expected, suggesting that paper has jammed at the sensor.


1. Open the top left door of the stapler/stacker.


2. Remove any paper or remnants in the upper paper path that might be activating paper presence sensor PI104.



4. Verify that the sensor flag is not damaged or broken and that it moves freely and is aligned correctly with the sensor body.

5. Lift the jam-access cover for the output slot. Remove any visible paper jam.

6. Make sure the printer is in an area where there is enough space around it. Remove any obstacles that might prevent the stacker to freely move during operation.




Recommended action for call-center agents










8. If the finisher is damaged, or if the issue persists, elevate the case using the standard support process to replace the finisher.

HP LaserJet Enterprise Flow MFP M830 and HP LaserJet Enterprise M806 - Install or replace a stapler/stacker or stapler/stacker with hole punchPart number: CZ994-67901

https://partsurfer.hp.com

Recommended action for onsite technicians


Recommended action for onsite technicians 41

http://www.hp.com/cposupport/en/docs/c04194396










8. If the finisher is damaged, or if the issue persists, elevate the case using the standard support process to replace the finisher.

HP LaserJet Enterprise Flow MFP M830 and HP LaserJet Enterprise M806 - Install or replace a stapler/stacker or stapler/stacker with hole punchPart number: CZ994-67901


13.64.Dz Stacker Delivery Sensor Delay Jam: Jam in the top left door.





The upper-paper-path-entry sensor (PI103) has signaled that paper has passed but the upper paper-path-exit sensor PI104 does not actuate within the expected time, suggesting that the paper has jammed between PI103 and PI104 in the upper paper path.


● 13.64.D1

● 13.64.D2

● 13.64.D3








2. Check the paper.









1. Remove any paper jammed in the upper paper path between sensor PI103 and sensor PI104.

2. Check the paper path between sensor PI103 and sensor PI104 for remnants or obstructions that may be preventing the paper from reaching sensor PI104.

3. Verify that the PI104 sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

4. If it is damaged, replace the return roller assembly (includes the PI104 sensor flag).




5. Make sure that sensor PI104 is securely fastened to the chassis and wiring is connected correctly to sensor.

NOTE: Sensor PI104 is located on the front frame of the finisher, directly over the primary stapler.

6. Verify that the wiring at the sensor is not damaged and that the connector (J2) on the stacker controller PCA is connected securely.




13.67.Az Switchback Entrance Sensor Stay Jam in the stapler/stacker connection.

Switchback entrance sensor (SR101) remains activated longer than expected suggesting that paper has jammed at the sensor.


● 13.67.A1

● 13.67.A2

● 13.67.A3








2. Check the paper.










1. Remove any paper or remnants in the upper paper path that might be activating sensor SR101.

2. Verify that the finisher is securely fastened to the engine.

3. Make sure that the finisher and the printer are aligned correctly.






8. If it is damaged, replace the reverse assembly (includes flag SR101).


9. If the flag is working correctly and the error persists, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test sensor SR101.

10. If the sensor test fails, check the connectors and test again.

11. If the error persists, replace the reverse assembly (includes sensor SR101).


12. If the error persists, check the wiring from sensor SR101 to the reverse driver PCA connector for damage.

13. If it is damaged, or if the error persists and none of the previous steps solved the issue, replace the reverse driver PCA (includes sensor SR101).


13.67.Dz Switchback Entrance Sensor Delay Jam in the stapler/stacker connection.

The engine signals the finisher that paper is about to enter the finisher Switchback assembly from the printer.

The Switchback inlet sensor SR101, which detects paper entering the finisher, does not detect the paper within the expected time period triggering the error


● 13.67.D1

● 13.67.D2

● 13.67.D3










2. Check the paper.










2. Print the event log, and check for jams occurring either in the fuser or in the duplexer. Troubleshoot all printer engine jams first.

NOTE: These errors might be the result of paper failing to reach the output device in the correct amount of time.

3. Check the paper.







6. Make sure that the finisher is securely fastened to the engine.




8. Adjust the finisher castors to obtain a uniform gap between the finisher and the engine.

9. With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is aligned with the printer exit point.


11. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test sensor SR101.

12. If the test fails, check the connectors and test again.



14. If the error persists, make sure that the sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

15. Check the wiring from sensor SR101 to the reverse driver PCA connector for damage.

16. If the sensor flag or connectors are damaged, or the error persists and none of the previous steps solved the issue, replace the reverse driver PCA assembly.


13.67.FF Switchback Initial Jam in the stapler/stacker connection.

When the engine is powered on, the switchback inlet sensor (SR101) is activated in the finisher suggesting that there is paper in the upper paper path of the finisher at sensor SR101.








2. Check the paper.






13.67.FF 47















10. If the sensor is working correctly, check the wiring from sensor SR101 to the reverse driver PCA connector for damage.

11. If the wiring or connectors are damaged, or if the error persists and none of the previous steps solved the issue, replace the reverse driver PCA assembly.


13.68.Az Switchback Registration Sensor Stay Jam in the stapler/stacker connection.

Switchback registration sensor (SR102) remains activated longer than expected suggesting that paper has jammed at the sensor.


● 13.68.A1

● 13.68.A2

● 13.68.A3










2. Check the paper.










2. Verify that the finisher is securely fastened to the engine and make sure that the finisher and printer are aligned correctly.






7. If it is damaged, replace the reverse assembly (includes the sensor flag).


8. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the registration motor (M2) in the finisher and observe the gear rotations on the upper-left rear frame.

9. If the error persists, check the wiring from sensor SR102 to the reverse driver PCA connector.

10. If it is damaged, or the error persists, replace the reverse assembly (includes SR102).


13.68.Dz Switchback Registration Sensor Delay Jam in the stapler/stacker connection.



Paper did not reach SR102 (switchback registration sensor) after passing SR101 (switchback inlet sensor) within the expected time period triggering the error.


● 13.68.D1

● 13.68.D2

● 13.68.D3








2. Check the paper.











3. Make sure that the finisher and printer are aligned correctly.







7. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the registration motor (M2) in the finisher, and observe the gear rotations on the upper-left rear frame.

8. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the switchback inlet flapper solenoid (SL101).


10. If it is damaged, or the error persists, replace the reverse assembly (includes SR102).


13.69.Az Switchback Lower Sensor Stay Jam in the stapler/stacker connection.

Switchback path sensor (SR103) remains activated longer than expected suggesting that paper has jammed at the sensor.


● 13.69.A1

● 13.69.A2

● 13.69.A3








2. Check the paper.








13.69.Az 51

















12. If the sensor is working correctly, check the wiring from sensor SR103 to the reverse driver PCA connector for damage.

13. If the wiring or connectors are damaged, or if the error persists and none of the previous steps solved the issue, replace the reverse driver PCA assembly.


13.69.Dz Switchback Registration Sensor Delay Jam in the stapler/stacker connection.

Paper did not reach SR103 (switchback path sensor) after passing SR101 (switch back inlet sensor) within the expected time period triggering the error.


● 13.69.D1

● 13.69.D2

● 13.69.D3









2. Check the paper.










2. Verify that the finisher is securely fastened to the engine. Make sure that the finisher and printer are aligned correctly.





6. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the registration motor (M2) and test the switchback motor (M1) in the finisher, and observe the gear rotations on the upper-left rear frame.

7. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the switchback inlet flapper solenoid (SL101).


9. If the motor, solenoid, or connectors are damaged, or if the error persists, replace the reverse assembly (includes M1, M2, and SL101).


13.84.A0 (at Power On only)13.84.A0 error. Paper jam in the finisher/output device when powering on the printer.

Switch MSW103 (output bin 1 close detection switch) actuator is unable to actuate due to a mounting issue. The actuator arm is not in the correct position for the switch to actuate.










2. Check the paper.








Recommended action for call-center agents and onsite techniciansAdjust the switch position (MSW103) for correct actuation.

1. Remove the upper and lower stepped cover, rear cover, front door cover, and inner cover.

1 - Upper stepped cover. Unhook two snap fit claws.

2 - Lower stepped cover. Remove two screws.



3 - Rear cover. Remove five screws.

4 - Inner cover (inside the front door cover). Remove five screws after removing the front door cover.

5 - Front door cover. Lift and remove the front door cover after removing the lower stepped cover.

2. If the tray is in the way of removing upper stack wall, use a screw driver to slide the ratchet on the bottom surface to allow the tray top to move freely up and down.

3. Remove the upper stack wall.

6 - Upper stack wall. Remove five screws.

4. Remove the sheet metal brackets.


a. Remove the sheet metal end brackets.

Figure 7-1 Close up of sheet metal end brackets

b. Remove the sheet metal side bracket.

Figure 7-2 Close up of sheet metal side bracket


5. Remove Bin 1 from the delivery tray.

6. Remove the cover from the Bin 1 delivery tray (remove 9 screws).

7. Verify that the lever is in the wrong position under the metal plate.

Figure 7-3 Lever in the wrong position under the metal plate


8. Move the lever for the tray guide back into the correct position over the safety switch metal plate.

Figure 7-4 Lever in the correct position over the metal plate

9. Reassemble all parts in the reverse order.

13.84.Az Accumulator Tray Stay Jam in the top left door.

Upper-paper-path-entry sensor (PI104) has signaled that the paper has passed through, but the output bin sensor PI112 or PI111 does not actuate within the expected time.


● 13.84.A0

● 13.84.A1

● 13.84.A2

● 13.84.A3








2. Check the paper.










1. Remove any paper or remnants jammed in the upper paper path between sensor PI104 and output bin.

2. Check the accumulator for damage or obstructions.

3. Test the M102 stack ejection motor.

4. If the test fails, or if the error persists, replace the stack ejection motor assembly.

Part number: 4G3-0769-000CN

13.89.3z Stacker Staple Jam - Stapler 1 Jam in the front left door.

When the staple motor (M41) is rotated forward, the staple home-position sensor (PI120) does not turn back on after the prescribed time has elapsed after it goes off, and the staple home-position sensor (PI120) turns on within the prescribed time after the staple motor (M41) is rotated backwards.


● 13.89.30

● 13.89.31

● 13.89.32








2. Check the paper.











1. Check the stapler unit for jammed staples.

2. Check the stapler unit for loose staples and paper dust.

3. Remove the stapler cartridge and make sure HP-approved staples are being used.

4. Verify that the wiring at the stapler unit and the connector are not damaged.

5. Install a new staple cartridge and retest.

Part number: C8085-60541

6. If it is damaged, or if the error persists, replace the stapler/stacker staple assembly.


NOTE: The stapler assembly includes the upper stapler-shift motor M105, the stapler-shift home position sensor PI110, the shift-position-plate assembly, the stapler unit, and the flat-flexible cable (FFC).

13.90.Az Booklet Inlet Sensor Stay Jam in the front left door

Finisher stay jam at booklet-making paper entry sensor (PI22)

This error occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected, suggesting that there is a paper jam at the sensor.


● 13.90.A0

● 13.90.A3









2. Pull out the booklet maker and open the jam covers and remove all paper from the booklet maker.

3. Check the paper.




4. Close all covers and doors and let the printer clear the jam message.






1. Remove any paper or remnants in the upper paper path that might be activating the booklet-making paper-entry sensor (PI22).


3. If it is damaged, replace the saddle paper feed assembly (includes the PI22 sensor flag).



5. Verify that the wiring at the sensor is not damaged and that the intermediate connectors between sensor PI22 and the connector (J21) on saddle-stitcher controller PCA for damage and secure connections.

6. If the error persists, replace the saddle paper feed assembly (includes the sensor PI22).


13.90.Dz Booklet Inlet Sensor Delay Jam in the front left door

Finisher delay jam at booklet-making paper entry sensor (PI22).

This error occurs when the booklet making function is selected and after the engine signals the finisher that it is delivering paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated within the expected time period after receiving the engine's delivery signal, suggesting that a paper jam has occurred somewhere between the reverse assembly and sensor PI22.


● 13.90.D0

● 13.90.D3










3. Check the paper.












3. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test sensor PI22.

4. If the test fails, make sure that the connectors (J133, J137, and J138) are connected securely to sensor PI22 and SJ2 on the saddle-stitcher controller PCA, and then test again.

5. If the flag is damaged, replace the saddle paper feed assembly (includes the flags/sensors).


6. If the flags/sensors are working correctly and the error persists, replace the saddle controller PCA.


7. Check the switchback assembly for damage including the upper and lower guides, and rollers in the paper path for damage.

8. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the motor in the reverse assembly (switchback motor M1).



9. If the motor test fails, check the connectors and test again.

10. If the guides or rollers are damaged, or if the motor test fails, replace the reverse assembly (includes the motor M1 and the guides/rollers, upper and lower).


11. If the error persists, make sure that the paper-diverter gate (saddle-stitch flapper) is not blocking the paper path.

12. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the inlet motor in the saddle paper feed assembly (motor M9).

13. If the motor test fails, check the connectors and test again.

14. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the inlet-switch solenoid (SL5) in the finisher.

NOTE: SL5 should be opening and closing the paper-diverter gate (saddle stitch flapper).

15. If the M9 or SL5 test fails, or the error persists, replace the saddle paper feed assembly (includes M9 and SL5).


13.92.FF Booklet Initial Jam in the front left door.

This error occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20), vertical-path-paper sensor (PI17), booklet-delivery sensor (PI11), paper positioning-plate paper sensor (PI8), or booklet-making paper-entry sensor (PI22) when the printer is turned on.








3. Check the paper.





13.92.FF 63






1. Remove any paper or remnants from the booklet-maker paper path.

2. Carefully clean each sensor body by gently blowing clean air across each sensor to remove dust and debris.

3. Verify that the sensor flags are not damaged, move freely, and are aligned correctly with the sensor bodies.

4. If it is damaged, replace the part that includes the sensor flag.

● PI8 (paper positioning-plate paper sensor) - Replace the inner side plate assembly.


● PI11 (booklet-delivery sensor) - Replace the saddle paper delivery assembly.


● PI17 (vertical-path-paper sensor) - If it is damaged, elevate the case.

● PI18, PI19, or PI20 (vertical-paper-sensor board) - Replace the inner side plate assembly.


● PI22 (booklet-making paper-entry sensor) - Replace the saddle paper feed assembly.


● SR101, SR102, or SR103 - Replace the reverse assembly.


5. If the error persists, make sure that the connectors (J6, J9, J10, J13, and J21) are connected securely on the saddle-stitcher controller PCA.

6. If the error persists, and none of the previous steps solved the issue, replace the saddle controller PCA.


13.94.Az Booklet Deliver Sensor Stay Jam in the front left door.

Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17)

This error occurs under one of the following conditions:

● When the booklet-delivery sensor (PI11) remains activated longer than expected after sensing the arrival of the new booklet from the folding rollers.



● When the vertical-paper-path sensor (PI17) remains activated longer than expected after the paper has already passed through the folding rollers and is now detected by the booklet-delivery sensor (PI11).


● 13.94.A0

● 13.94.A3








3. Check the paper.










1. Check the folder-roller area for a jam.

2. If a paper jam is found in folder-roller area, remove the back cover from the output device, and then check the sensor position.



3. Remove the back cover of output device and make sure that the vertical-path-paper sensor (PI17) is in the correct position (the black sensor arm protruding through the sheet metal hole).

Figure 7-5 Black sensor arm

4. If the sensor is not in the correct position, follow these steps:

a. Locate assembly A68 and the plastic pin/fork on the backside of the output device.

Figure 7-6 Backside of the output device (Assembly A68)

1 - Spring vertical attached to plastic pin mounted to the shaft

2- Pin/Fork assembly


b. Remove the A68 assembly in order to access the pin/fork behind the assembly.

Figure 7-7 Closeup of fork/pin behind the A68 assembly

1 - A68 assembly

2- Pin/Fork behind the A68 assembly

c. Check the position of the white plastic arm.

Figure 7-8 Sensor in a failed state (vertical position)

1 - Pin and spring position not correct (vertical position)

d. If the sensor is not positioned horizontally, rotate the white plastic arm clockwise to a horizontal position to align it correctly with the fork on the A68 assembly and return it to the correct state.


e. Reassemble the printer and test again.

5. If the error persists, remove the finisher rear cover, use the Component Test option from the Diagnostic Tests menu on the control panel to test the folding motor (M2) in the finisher, and make sure that the folding rollers rotate when motor M2 is running.

6. Make sure that the sensors are not obstructed.

7. Make sure that booklet delivery sensor (PI11) and the vertical-path-paper sensor (PI17) are securely fastened to the chassis.

8. Check sensors PI11 and PI17 for damage. If sensor PI17 is damaged, elevate the case.

9. If sensor PI11 is damaged, replace the saddle paper delivery assembly (includes the sensor).


10. If sensor PI17 is working correctly and the error persists, replace the saddle-feed motor assembly.

Part number: 4H3-0369-000CN

13.94.Dz Booklet Deliver Sensor Delay Jam in the front left door.

Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17).

This error occurs when the folded booklet exits the folding rollers and does not reach the booklet delivery sensor (PI11) within the expected time.


● 13.94.D0

● 13.94.D3








3. Check the paper.











1. Check the folder-roller area for a jam or paper wrapped around the rollers.

2. Make sure that the sensor is not obstructed.

3. Make sure that booklet delivery sensor (PI11) is securely fastened to the chassis.

4. Check sensor PI11 for damage.

5. If it is damaged, replace the saddle paper delivery assembly (includes sensor PI11).


6. If the error persists, replace the saddle-feed motor assembly.


13.96.3z Stapler 2 Jam

Booklet Staple Jam (front) - Jam in booklet stapler 2

Finisher jam: Front-booklet stapler (SW7) error occurs when the rear-staple motor (M7) is rotated forward, the staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).

● 13.96.30

● 13.96.32

● 13.96.33










3. Check the paper.










1. Check the front-booklet stapler unit for jammed or loose staples.

2. Verify that HP approved staples for this stapler are being used.


4. If it is damaged, or if the error persists, replace the staple cartridges.


NOTE: Replace both the front and rear cartridges at the same time so that the staple low sensors will correctly detect the level of staples in the staple cartridges.

5. Check the front-booklet stapler unit for damage.

6. If it is damaged or the error persists, replace the saddle-stapler assembly (includes the front-booklet stapler unit).


Part description: Saddle Stapler Assembly

13.97.3z Stapler 3 Jam

Booklet Staple Jam (rear) - Jam in booklet stapler 3

Finisher jam: rear booklet stapler (SW5) When the rear-staple motor (M6) is rotated forward, the staple homeposition sensor (SW5) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).

● 13.97.30

● 13.97.32

● 13.97.33










3. Check the paper.










1. Verify that HP approved staples for this stapler are being used.

2. Check the rear-booklet stapler unit for jammed or loose staples.

3. If the staple cartridge is damaged, or if the error persists, replace the staple cartridge.



5. Check the rear-booklet-stitch stapler unit for damage. If it is damaged, elevate the case.

6. If the connector, staple unit, or the rear-booklet-stitch stapler unit are damaged, replace the saddle-stapler assembly.



13.98.Az Output sensor stay jam occurred in the front left door (booklet).



This error occurs when the folded booklet exits the folding rollers and passes booklet delivery sensor (PI11) but does not reach the booklet delivery sensor (PI6) within the expected time.

● 13.98.A0

● 13.98.A2

● 13.98.A3








3. Check the paper.












3. Make sure that sensor PI6 is securely fastened to the chassis.


5. If it is damaged or the error persists, elevate the case.

13.98.Dz Output sensor delay occurred in the front left door (booklet).



Finisher stay jam at the booklet-output sensor (PI6)

Paper is present at P6

● 13.98.D0

● 13.98.D2

● 13.98.D3








3. Check the paper.












3. Make sure that sensor PI6 is securely fastened to the chassis.


5. If it is damaged or the error persists, elevate the case.

13.A1.D1 Paper Delay Jam in Tray 1



This jam occurs when the paper does not reach the tray 1 feed sensor (PS2502) in the designated amount of time after the start of paper pick-up from tray 1.

This is a no-pick jam from Tray 1.


1. Clear the jam in the area indicated using the instructions displayed on the control panel.

● Make sure to remove the jammed paper by pulling evenly in the middle of the sheet and parallel to the direction of the paper movement through the printer. This minimizes the chance that the paper will tear and leave remnants in the paper path causing additional jams.

● If the removed sheet has a torn area, check the paper path for small remnants of paper and remove them.

2. Close the door to allow the printer to attempt to clear the jam.

3. Clean the pickup roller for tray 1 using a moisten lint free cloth.

4. If worn or damaged, replace the pick/feed rollers for Tray 1 using the roller kit.








3. Clean the pickup roller for tray 1 using a moisten lint free cloth.

4. If worn or damaged, replace the pick/feed rollers for Tray 1 using the roller kit.




7. If the error persists, replace the right door assembly (upper) (includes Tray 1 and sensor PS2502).


8. If the sensor is working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor for Tray 1.



9. If the motor test fails, check the tray 1 pick area again for small remnants of paper, and then test again.

NOTE: A business card, a sheet of cardstock paper, or a steel ruler, can be used to push or pull the paper remnant from the paper path.

10. If the error persists, replace the right door assembly (upper).


13.A1.FF Residual Paper Jam in Tray 1.

This jam occurs when residual paper is detected at the tray 1 feed sensor (PS2502) at power on.












3. Make sure that the sensor PS2502 flag moves smoothly and that the sensor is not damaged.

4. If the sensor flag PS2502 is damaged, replace the right door assembly (upper) (includes Tray 1 and sensor PS2502).


5. If the flag is not damaged, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test sensor PS2502.



13.A1.FF 75


8. If the motor test fails, check the tray 1 pick area again for small remnants of paper in the paper path.

NOTE: A business card, a sheet of card stock media, a steel ruler, etc., can be used to push or pull the paper shred out of the paper path.

9. If the feed motor is damaged, or the error persists, replace the right door assembly (upper).


13.A2.D2 Jam in Tray 2

This jam occurs when the paper does not reach the tray 2A feed sensor (PS1402) in the designated amount of time after the start of paper pick-up from Tray 2.

This is a no-pick jam from tray 2.


1. Open Tray 2 and remove any jammed paper.

● Make sure to remove the jammed paper by pulling evenly in the middle of the sheet and parallel to the direction of the paper movement through the printer. This minimizes the chance that the paper will tear and leave remnants in the paper path, causing additional jams.


2. Open and close the upper right door to allow the printer to attempt to clear the jam.

3. Clean the Tray 2 pickup, feed, and separation rollers and make sure that they are installed correctly.

To clean rollers, use a dampened lint free cloth.

4. Check the Tray 2 pickup, feed, and separation rollers for damage or wear. If damaged or worn, replace the pick/feed rollers and/or replace the separation roller using the roller kit.

Tray 2 roller kit part number: CF367-67903

NOTE: Ensure that you are installing the correct rollers for Tray 2. In addition to the rollers for Tray 2/Tray 3, the Tray 2 roller kit also includes the high-capacity input (HCI) tray rollers, which can only be used for Tray 4/Tray 5. Do not use the HCI rollers for Tray 2/Tray 3. See figures 1 and 2 to identify the correct rollers.


Figure 7-9 Tray 2 and Tray 3 rollers

5. Check the connectors at the sensor, feed motor, and the DC controller PCA.

6. If the error persists, check the Tray 2 pick area again for small remnants of paper in the paper path.


1 - Paper remnant


1 - Paper remnant

















1 - Paper remnant


1 - Paper remnant



9. If the error persists, replace the paper pickup assembly (includes sensor PS1402).


10. If the sensor is working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the test the pickup/feed motor.

11. If the motor test fails, or if the error persists, replace the paper pickup assembly.


13.A2.FF Residual Media Jam in Tray 2

This jam occurs when residual paper is detected at the tray 2A feed sensor (PS1402), the tray 2B feed sensor (PS1401), or the tray 2C path feed sensor (PS8) at power on.







To clean rollers, use a dampened lint free cloth.









1 - Paper remnant


1 - Paper remnant






2. Open and then close the upper right door to allow the printer to attempt to clear the jam.

3. Clean the tray 2 pickup, feed, and separation rollers and make sure that they are installed correctly.

4. If any show damage or wear, replace the pick/feed rollers and/or replace the separation roller for Tray 2 using the roller kit.



6. Check the connector (J221) on the DC controller PCA and the interconnector (J21).

7. If the error persists, check the tray 2 pick area again for small remnants of paper in the paper path.




1 - Paper remnant

1 - Paper remnant

8. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test sensors PS1402, PS1401, and PS8.


10. If the error persists, replace the paper pickup assembly (includes the sensors).


11. If the sensors are working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor for Tray 2 and listen for the motor to activate.

12. If the motor test fails, or the error persists, replace the paper pickup assembly.


13.A3.D3 Jam In Tray 3

This jam occurs when the paper does not reach the tray 3A feed sensor (PS1404) in the designated amount of time after the start of paper pick-up from Tray 3.


13.A3.D3 83









NOTE: Ensure that you are installing the correct rollers for Tray 2/Tray 3. In addition to the rollers for Tray 2/Tray 3, the Tray 2 roller kit also includes the high-capacity input (HCI) tray rollers, which can only be used for Tray 4/Tray 5. Do not use the HCI rollers for Tray 2/Tray 3. See figures 1 and 2 to identify the correct rollers.


5. Check the connector (J221) on the DC controller PCA and the inter-connector (J21).




1 - Paper remnant

1 - Paper remnant










NOTE: Ensure that you are installing the correct rollers for Tray 2/Tray 3. In addition to the rollers for Tray 2/Tray 3, the Tray 2 roller kit also includes the high-capacity input (HCI) tray rollers, which can only be used



for Tray 4/Tray 5. Do not use the HCI rollers for Tray 2/Tray 3. See figures 1 and 2 to identify the correct rollers.





1 - Paper remnant


1 - Paper remnant






11. If the motor test fails or the error persists, replace the paper pickup assembly.



This jam occurs when residual paper is detected at the tray 3A feed sensor (PS1404) or the tray 3B feed sensor (PS1403) at power on.







13.A3.FF 87



NOTE: Ensure that you are installing the correct rollers for Tray 2/Tray 3. In addition to the rollers for Tray 2/Tray 3, the Tray 2 roller kit also includes the high-capacity input (HCI) tray rollers, which can only be used for Tray 4/Tray 5. Do not use the HCI rollers for Tray 2/Tray 3. See figures 1 and 2 to identify the correct rollers.





1 - Paper remnant


1 - Paper remnant











6. Check the connector (J221) on the DC controller PCA and the interconnector (J21).





1 - Paper remnant

1 - Paper remnant






12. If the motor test fails, or the error persists, replace the paper pickup assembly.



This jam occurs when the paper does not reach the tray 4 feed sensor (PS3302) in the designated amount of time after the start of paper pick-up from Tray 4.







2. Open and close the HCI right door to allow the printer to attempt to clear the jam.




Callout 1: 2000 sheet feeder rollers

Callout 2: side by side sheet feeder rollers (tray 4 and tray 5)



1 - Paper remnant


1 - Paper remnant
















1 - Paper remnant

1 - Paper remnant

6. Check the connectors at the sensor, feed motor, and the HCI controller PCA.



9. If the error persists, replace the paper-pickup, paper-feed assembly for Tray 4 (includes PS3302).



11. If the motor test fails or the error persists, replace the paper-pickup, paper-feed assembly (Tray 4).



13.A4.FF Residual Media Jam in Tray 4.















1 - Paper remnant

1 - Paper remnant



1. Open Tray 4, remove any jammed paper, and then close the tray.










1 - Paper remnant

1 - Paper remnant



9. If the error persists, replace the paper-pickup, paper-feed assembly for Tray 4 (includes PS3302).



11. If the motor test fails, or the error persists, replace the paper-pickup, paper-feed assembly (Tray 4).



This jam occurs when the paper does not reach the tray 5 feed sensor (PS3305) in the designated amount of time after the start of paper pick-up from Tray 5.




1. Open Tray 5.

2. Remove any jammed paper.

● Make sure to remove the jammed paper by pulling evenly in the middle of the sheet, parallel to the direction of the paper movement through the printer. This minimizes the chance that the paper will tear and leave remnants in the paper path, causing additional jams.



3. Above the right-side tray, press the green button to release the jam-access plate.


4. Push up on the jam-access plate.

5. If the error persists, open Tray 4, press the green button to allow the jam access tray to drop down, remove any jammed paper, close the jam access, and then close Tray 4.

1 - Green lever

1 - Jam access




NOTE: Follow the instructions from this video to clean the Tray 5 rollers: HP LaserJet and PageWide Printers - Clean the Pick Rollers


https://www.youtube.com/watch?v=Ev-_13OhUeI



1. Open Tray 5.




Recommended action for call-center agents 101





1 - Green lever

1 - Jam access




Follow the instructions from this video to clean the Tray 5 rollers: HP LaserJet and PageWide Printers - Clean the Pick Rollers






1 - Paper remnant

1 - Paper remnant

9. If any of the rollers show damage or wear, replace the pick/feed rollers and/or replace the separation roller for Tray 5 using the roller kit.

Part number: RY7-5228-000CN





1. Open Tray 5.









1 - Green lever

1 - Jam access










1 - Paper remnant

1 - Paper remnant

9. If any of the rollers show damage or wear, replace the pick/feed rollers and/or replace the separation roller for Tray 5 using the roller kit.

Part number: RY7-5228-000CN




FutureSmart 4 instructions for testing PS3305



a. From the device control panel, navigate to and select Support Tools.

b. Select Troubleshooting.


c. Select Diagnostic Tests.

d. Select Continue.


e. Select Manual Sensor Test.

f. Select All Sensors.

g. Select Input Tray Sensors, and then and toggle the PS3305 sensor.


FutureSmart 3 instructions for testing PS3305

a. From the device control panel, navigate and select Administration.



d. Wait while the printer enters Service mode.



f. Highlight Tray 5 feed sensor .


g. Toggle the sensor to see if the value changes.

Figure 7-15 The PS3305 sensor


13. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor for Tray 5.

FutureSmart 4 instructions for testing pickup/feed motor for Tray 5

a. From the device control panel, navigate to and select Support Tools.





d. Select Continue.

e. Select Component Test.

f. Select Tray 5 feed motor.


g. Select Start.

FutureSmart 3 instructions for testing pickup/feed motor for Tray 5

a. From the device control panel, navigate and select Administration.




d. Wait while the printer enters Service mode.

e. Select Component Test.


f. Select Tray 5 feed motor, and then click OK.

g. Wait for the test to complete.

14. If the motor test fails or the error persists, replace the paper pickup assembly (Tray 5).





13.A5.FF 121



1. Open Tray 5.









1 - Green lever

1 - Jam access












2. Open tray 4, press the green button to release the jam access tray, remove any jammed paper, close the jam access, and then close tray 4.

1 - Green lever

2- Jam access









1 - Paper remnant

1 - Paper remnant



10. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor for Tray 5.



13.A7.D4 Jam in lower Right Door (From Jam Tray 4)

This jam occurs when the paper does not reach the HCI Exit sensor (PS3301) in the designated amount of time after the tray 4 feed sensor (PS3302) sensed the leading edge of the paper when printing from Tray 4.

13.A7.D4 127


1. Clear the jam in the indicated area using the instructions displayed on the control panel.










1 - Paper remnant


1 - Paper remnant













1 - Paper remnant



1 - Paper remnant



9. If the error persists, replace the merge paper feed assembly (includes PS3301).



11. If the motor test fails or the error persists, replace the paper-pickup, paper-feed assembly (Tray 4).


13.A7.D5 Jam in lower Right Door (From Jam Tray 5)

This jam occurs when the paper does not reach the HCI Exit sensor (PS3301) in the designated amount of time after the tray 5 feed sensor (PS3305) sensed the leading edge of the paper when printing from Tray 5.







1 - Green lever

2- Jam access


4. Clean the pick/feed rollers and separation roller for Tray 5 and make sure that they are installed correctly.






1 - Paper remnant


1 - Paper remnant







1 - Green lever

2- Jam access










1 - Paper remnant

1 - Paper remnant









13.A7.FF Residual Media Jam in the High Capacity Input (HCI).

This jam occurs when residual paper is detected at the HCI exit sensor (PS3301) at power on.






1 - Green lever

2- Jam access









1 - Paper remnant

1 - Paper remnant



1. Clear the jam in the indicated area.






1 - Green lever

2- Jam access


4. Clean the tray 4 and Tray 5 pickup, feed, and separation rollers and make sure that they are installed correctly.

5. If any show damage or wear, replace the pick/feed rollers and/or replace the separation rollers for Tray 4 and Tray 5 using the roller kit.





1 - Paper remnant


1 - Paper remnant

8. Use the Diagnostic Tests menu on the control panel to run a Paper Path Test from both Tray 4 and Tray 5 to validate the issue.


10. If the test fails, check the connectors and then test again.



12. If the sensor is working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor for Tray 4 and Tray 5.

13. If the motor test fails, replace the paper pickup drive assembly.


14. If the error persists, and none of the previous steps solved the issue, replace the crossing drive assembly.


13.A8.D2 Jam in Upper Right Door

This jam occurs when the paper does not reach the tray 2C feed sensor (PS8) in the designated amount of time after the tray 2B feed sensor (PS1401) sensed the leading edge of the paper when printing from Tray 2.







13.A8.D2 137









6. If the sensor test fails, check the connectors at the sensor, feed motor, and the DC controller PCA, and then test again.



8. If the sensor is working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor (M3) for Tray 2.


10. If the motor test fails, or the error persists, replace the paper pickup assembly (engine trays 2-3).


13.A8.D3 Jam in Upper Right Door

This jam occurs when the paper does not reach the tray 2C feed sensor (PS8) in the designated amount of time after the tray 3B feed sensor (PS1403) sensed the leading edge of the paper when printing from Tray 3.


















6. If the test fails, check the connectors at the sensor, feed motor, and the DC controller PCA, and then test again.



8. If the sensor is working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor and test the intermediate feed motor (M2) for Tray 3.

9. If either motor test fails, check the connectors and then test again.

10. If the error persists, replace the paper pickup assembly.


13.A8.D4 or 13.A8.D5 Jam in Upper Right Door

This jam occurs when the paper does not reach the tray 2C feed sensor (PS8) in the designated amount of time after the HCI Exit sensor (PS3301) sensed the leading edge of the paper when printing from Tray 4 or Tray 5.

● D4 = Tray 4

● D5 = Tray 5








3. Use the Diagnostic Tests menu on the control panel to run a Paper Path Test from both Tray 4 and Tray 5 to validate the issue.







7. If the sensor is working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the pickup/feed motor for Tray 4 and Tray 5.


9. If the error persists, replace the paper pickup drive assembly.


10. If the error persists, and none of the above steps solved the issue, replace the crossing drive assembly.


13.AA.EE HCI Door Open Jam

This jam occurs when the HCI right door (SW3301) is opened during printing.


1. Close the inner flap door and the lower right door as shown on the control panel.

2. Allow the printer to come to a Ready state.



1. Close the lower right door to allow the printer to attempt to clear the jam.

2. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test switch SW3301.


4. If the error persists, replace the crossing paper feed assembly (includes SW3301).


13.AB.EE HCI Door Open Jam

This jam occurs when the HCI inner flap door (PS3306) is opened during printing.


1. Close the inner flap door and the lower right door as shown on the control panel.



2. Allow the printer to come to a Ready state.



1. Close the inner flap door to allow the printer to attempt to clear the jam.



4. If the error persists, replace the paper pickup assembly (left tray).


13.B2.Az Media stay jam at registration sensor PS4.

● 13.B2.A1

This jam occurs when the paper is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the tray 1.

● 13.B2.A2

This jam occurs when the paper is present longer than" the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the tray 2.

● 13.B2.A3


● 13.B2.A4


● 13.B2.A5


● 13.B2.AD

This jam occurs when the paper is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (PS4) when printing from the duplexer.


1. Open the front door and clear the jam in the indicated area.




3. Make sure that the transfer roller is seated correctly and not worn or deformed. If it is damaged, replace the transfer roller.


4. If there is paper stopped under the toner cartridge, but it has moved most of the way through the registration, try another toner cartridge.







3. Make sure that the transfer roller is seated correctly and not worn or deformed. If it is damaged, replace the transfer roller.


4. If there is paper stopped under the toner cartridge, but it has moved most of the way through the registration, try another toner cartridge.

5. If the printer is new out-of-box and/or the error occurs printing from EVERY tray, remove the toner cartridge and check the paper path.

a. Verify that the part that opens the toner cartridge shutter is in place.

Figure 7-16 Part that opens the toner cartridge shutter when the green handle is actuated

b. If the part is dislodged, broken, or missing, follow these steps:

● If the part is dislodged, try to reinstall it.



● If the part is broken or missing, do not continue troubleshooting and elevate the case to the Division level.

NOTE: This part is not currently setup as an orderable part.

c. If the part is installed correctly, reinstall the toner cartridge, move the green lever to the horizontal position, and then note whether the toner cartridge shutter moves to the open position.



7. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the TOP sensor (PS4).


9. If the error persists, replace the registration assembly.


13.B2.Dz Media delay jam at registration sensor PS4.

● 13.B2.D1

This jam occurs when the paper does not reach the Registration sensor (PS4) in the designated amount of time after the tray 1 feed sensor (PS2502) sensed the leading edge when printing from Tray 1.

● 13.B2.D2

This jam occurs when the paper does not reach the Registration sensor (PS4) in the designated amount of time after the tray 2C feed sensor (PS8) sensed the leading edge when printing from Tray 2.

● 13.B2.D3


● 13.B2.D4


● 13.B2.D5


● 13.B2.DD

This jam occurs when the paper does not reach the Registration sensor (PS4) in the designated amount of time after leaving the duplex wait point when duplexing.


1. Open the front and right doors and clear the jam in the indicated area.

2. Check the paper path and make sure that no paper is blocking the paper path.

13.B2.Dz 143

3. Update the firmware to Future Smart version 3.8 or newer.






4. If it's a 13.B2.DD error, check to see if the fuser installed is a new counter measure fuser (see the table for serial numbers).

Table 7-1 Fuser countermeasure serial numbers (SN)

Voltage SN with spring countermeasure

SN with spring replacement rework

Refurbished fusers

110v TSB0001270 or newer TSD0000001 or newer HFR1517CA10133 or newer

220v TSC0001446 or newer TSE0000001 or newer All

5. If the fuser is a countermeasure fuser, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the TOP sensor (PS4).

6. If the sensor test fails, check the connectors, check the registration assembly for correct orientation, and then test again.



8. If the sensor is working correctly, use the Component Test option from the Diagnostic Tests menu on the control panel to test the intermediate feed motor (M3) for Tray 2.

9. If the motor test fails, replace the paper pickup assembly (engine trays 2-3).


10. If the error only occurs when duplexing, check the duplexer for blockage or damage.

11. If the error persists, replace the duplexer.

Part number: CZ244-00028

13.B2.FF Residual Media Jam in Registration Area

This jam occurs when residual paper is detected at the Registration sensor (PS4) or any of the three width sensors (PS1, PS2, PS3) at power on.











3. If there is paper stopped under the toner cartridge, but it has passed mostly through the registration, try another toner cartridge. If another cartridge is not available, perform a disable cartridge check and test.



NOTE: 3rd party cartridges can cause this error.

5. If the error persists, make sure that the transfer roller is seated correctly.

6. If worn or damaged, replace the transfer roller.


7. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the TOP sensor (PS4) and width sensors (PS1, PS2, PS3).




13.B4.FF Residual Media jam Loop sensor (PS9)

This jam occurs when residual paper is detected at the Loop sensor (PS9) at power on.












3. If the error persists as another paper jam error, troubleshoot the specified jam location.

4. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the loop sensor (PS9).


6. If the test fails, replace the loop sensor unit (includes the sensor PS9).


13.B9.Az Fuser delivery stay jam.

This jam occurs when the paper stays at the fuser output sensor (PS502) for a designated amount of time after it has reached the fuser output sensor (PS502).

● 13.B9.A2

The fuser is printing in fuser mode Normal.

● 13.B9.A3

The fuser is printing in fuser mode Light 1 or Light 2 (refer to the event log secondary jam information digits for specific mode).

● 13.B9.A4

The fuser is printing in fuser mode Heavy 1.

● 13.B9.A5


● 13.B9.AB

The fuser is printing in fuser mode Transparency.

● 13.B9.AD

The fuser is printing in fuser mode Envelope 1 or Envelope 2 (refer to the event log secondary jam information digits for specific mode).


1. Open the left door and clear the jam in the indicated area.



4. If the error persists, replace the fuser..

● Fuser (110v) part number: CF367-67905










4. If it's a 13.B9.A2 error, check to see if the fuser installed is a new counter measure fuser (see the table for serial numbers).

Table 7-2 Fuser countermeasure Shipped w/ Engine - serial numbers (SN)

Engine Voltage CM fusers

M806 100-127V THB0016870

M806 220-240V HC0014272

M830 100-127V THB0017067

M830 220-240V THC0014290

Table 7-3 Reworked Fusers - serial numbers (SN)

Voltage CM fusers

100v THD0000001 or later

220v THE0000001 or later

Table 7-4 For PM-KIT - serial numbers (SN)

Voltage CM fusers

100v TPD0000001 or later

220v TPE0000001 or later

Table 7-5 For service part - serial numbers (SN)

Voltage CM fusers

100v TSD0000001 or later

220v TSE0000001 or later



Table 7-6 FCM Fuser Maintenance and Service Parts - serial numbers (SN)

Maintenance Kit or Service Parts Voltage CM fusers

Maintenance Kit C2H67-67901 100-127V Serial Number cut-in: TPB0015333

Maintenance Kit C2H57-67901 220-240V Serial Number cut-in: TPC0010475

Service Part Fuser CF367-67905 100-127V Serial Number cut-in: TSB0001270

Service Part Fuser CF367-67901 220-240V Serial Number cut-in: TSC0001446

5. If the fuser is NOT a countermeasure fuser, replace the fuser under warranty.





7. If the fuser IS a countermeasure fuser, remove the fuser and check the fuser sleeve, pressure roller, and delivery roller for blockage, and/or damage.


8. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the fuser delivery sensor (PS502).


10. If it is damaged, or if the error persists, check the event log for a 10.23.70 error code.

● If a 10.23.70 error code is not listed, replace the fuser.



● If a 10.23.70 error code is listed, inform the customer that they must order and pay to replace the fuser (at minimum). HP recommends that the customer order and install a maintenance kit at this time.




12. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the fuser motor DCM1, the fuser drive, and the gears.



14. If the error persists, replace the fusing drive assembly.


15. If the error persists, check the left door diverter assembly and test the diverter solenoids (SL1 and SL2001).


17. If the error persists, replace the left door assembly (includes the solenoids).


18. If the error persists, replace the face-down paper delivery assembly (M806) or replace the paper delivery fan assembly (M830).

M806 part number: RM1-9732-000CN


13.B9.Bz Jam in Left Door

This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected.

A multi-feed jam 13.B9.Bz can be related to the following error codes:

● 41.03.Az size misprint

● 50.9x.yz fuser error

● 13.B2.Az jam

● bad media in source tray

● 13.B9.B1

Multi-Feed jam is detected when printing from Tray 1.

● 13.B9.B2


● 13.B9.B3


● 13.B9.B4


● 13.B9.B5


● 13.B9.BD

Multi-Feed jam is detected when printing from the duplexer.

13.B9.Bz 149


CAUTION: The fuser can be hot while the printer is in use.

1. Lift the release handle on the top of the finishing accessory, and then slide the finisher away from the product until it stops.

2. Open the left door of the product.

Figure 7-17 Open the left door


3. Push down to release the latch on the duplexer.

Figure 7-18 Push down to release the latch

4. Pull the duplexer straight out of the product until it stops.

Figure 7-19 Remove the duplexer

5. Open the jam-access cover.

CAUTION: The fuser can be hot while the pinter is in use.


Figure 7-20 Open the jam-access cover

6. Gently remove the jammed paper.

Figure 7-21 Remove paper


7. Slide the duplexer into the slot until it locks into place.

Figure 7-22 Install the duplexer

8. Close the left door.

Figure 7-23 Close door


9. Attach the finisher.

Figure 7-24 Attach finisher

10. If the error persists, make sure the paper type matches the settings being used in the Paper Tray setup on the control panel and is within the printer specifications.

● HP LaserJet Enterprise M806 and HP LaserJet Enterprise flow MFP M830 - Supported paper sizes and types c03946728.

● If recycled or extremely thin paper is being used, follow this doc (HP LaserJet, HP Managed - Stack quality issue and severe curls on printed pages, c06427951 public).

11. Make sure the paper is loaded correctly in the trays.

HP LaserJet Enterprise M806, MFP M830 - Load Tray 2 and Tray 3: c04750870

12. If the error persists, please contact customer support at: www.hp.com/go/contactHP




https://support.hp.com/us-en/document/c03946728

































12. If the error persists, dispatch a technician with a tray roller kit.

Kit-Trays 2-X Roller: RY7-5228-000CN




3. Make sure the paper meets product specifications.


5. Make sure that the pickup, feed, and separation roller for the specified tray are installed correctly and show no damage or wear.

6. Clean the pickup/feed rollers and check for any damage.

7. If any are worn or damaged, replace the rollers (roller kit).








13.B9.B5 Multi-Feed jam is detected when printing from Tray 5.






























12. If the error persists, please contact customer support at: www.hp.com/go/contactHP






































13. If the error persists, dispatch a technician with a tray roller kit.







































13. If the error persists, replace the tray roller kit.



13.B9.Cz Fuser Wrap Jam

This jam occurs when the paper disappears from the fuser output sensor (PS502) before a designated amount of time after the paper has reached the fuser output sensor (PS502).

(It is determined that the paper is being wrapped around the fuser roller)

Z = Fuser mode

● 13.B9.C1 (event code)

Fuser wrap jam when Auto Sense (Normal).









Fuser wrap jam when Normal.


Fuser wrap jam when Light 1 or Light 2 (refer to the event log secondary jam information for specific code).


Fuser wrap jam when Heavy 1.


Fuser wrap jam when Heavy 2.


Fuser wrap jam when Heavy media 3.


Fuser wrap jam when Glossy media 1.





● 13.B9.CB (event code)

Fuser wrap jam when Transparency.

● 13.B9.CC (event code)

Fuser wrap jam when Label.

● 13.B9.CD (event code)

Fuser wrap jam when Envelope 1 or Envelope 2 (refer to the event log secondary jam information for specific code).


1. Open the left door.

2. Remove the fuser, and then remove any paper wrapped around the fuser roller.


3. Reinstall the fuser, and then close the door.

4. Print a cleaning page to make sure that all of the toner is removed from the fuser roller.

5. If the error persists, check the event log for a 10.23.70 error code.

● If a 10.23.70 error code is listed, replace the fuser.




● If a 10.23.70 error code is listed, the customer is responsible to pay for and replace the fuser (at minimum). HP recommends that the customer order and install a maintenance kit at this time.






1. Open the left door.

2. Remove the fuser, and then remove any paper wrapped around the fuser roller.


3. Reinstall the fuser, and then close the door.

4. Print a cleaning page to make sure that all of the toner is removed from the fuser roller.

5. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the fuser output sensor (PS502).

6. If the sensor test fails, or if the error persists, check the event log for a 10.23.70 error code.








13.B9.Dz Fuser delivery delay jam

This jam occurs when the paper disappears from the fuser output sensor (PS502) before a designated amount of time after the registration sensor (PS4) sensed the leading edge when printing.



● 13.B9.D1

Fuser delivery delay jam when printing from Tray 1.

● 13.B9.D2


● 13.B9.D3


● 13.B9.D4


● 13.B9.D5


● 13.B9.DD

Fuser delivery delay jam when printing with the duplexer.


1. Open the front door and the left door and clear the jam in the indicated area.


3. If the paper is stopped under the toner cartridge, try another toner cartridge.





1. Open the front door and the left door and clear the jam in the indicated area.


3. Print a test page if possible and determine where the paper has stopped during the jam message.

● Go to step 4 for Paper stopped before the fuser.

● Go to step 5 for Paper stopped in fuser.

4. Paper stopped before fuser steps:

a. If the paper is stopped under the toner cartridge, try another toner cartridge.

b. If the error persists, replace the toner cartridge.


c. Make sure that the transfer roller is seated correctly and not worn or deformed.



d. If it is damaged, replace the transfer roller.


e. Check the transfer feed assembly for debris or damage.

f. If it is damaged, or if the error persists, replace the transfer paper feed assembly.


5. Paper stopped in fuser unit:

a. Remove the fuser and check the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage.


b. If it is damaged, check the event log for a 10.23.70 error code.







c. If you replaced the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset Supplies sub-menu.

d. If the fuser is not damaged, use the Manual Sensor Test from the Diagnostic Tests menu on the control panel to test the fuser delivery sensor (PS502).

e. If the test fails, check the connectors and then test again.

f. If the error persists, check the event log for a 10.23.70 error code.








g. After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset Supplies sub-menu.

h. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the fuser motor DCM1, the fuser drive, and the gears.

i. If the test fails, check the connectors and then test again.

j. If the error persists, replace the fusing drive assembly.


13.B9.FF Residual paper jam at the fuser output sensor.

This jam occurs when residual paper is detected at the fuser output sensor (PS502) at power on.




3. Remove the fuser and check the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage.


4. If it is damaged, check the event log for a 10.23.70 error code.

● If a 10.23.70 error code is listed, replace the fuser.



● If a 10.23.70 (Fuser very low) error code is listed, the customer must order and pay to replace the fuser (at minimum). HP recommends that the customer order and install a maintenance kit at this time.



5. If you replaced the fuser, reset the fuser page counter by selecting New Fuser Kit in the Reset Supplies sub-menu.





13.B9.FF 179


3. Remove the fuser and check the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage.










6. If the fuser is not damaged, run the Manual Sensor Test from Diagnostic Tests menu on the control panel to test the fuser delivery sensor (PS502).










10. If the error persists, run the Fuser Motor DCM1 Drive Test from the Component Test menu to test the fuser motor, the fuser drive, and the gears.

11. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the fuser motor DCM1, the fuser drive, and the gears.





13.BA.EE This jam occurs when the engine front door (SW8) is opened during printing.


1. Close all doors on the printer to allow the printer to attempt to clear the jam.



1. Close the front door to allow the printer to attempt to clear the jam.

2. Check the tabs on the inside of the front door that activate the sensor switch.

3. If it is damaged, replace the front door.


4. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the door switch (SW8).

5. If the test fails, disconnect and reconnect the connector (J302) on the DC controller PCA and the connector (J3) on the SW8, and then test again.

6. If the sensor test fails or the error persists, replace the interlock assembly (includes the cartridge door sensor/switch SW8).


13.BB.EE This jam occurs when the engine right door (SW7) is opened during printing.


1. Close all doors on the printer to allow the printer to attempt to clear the jam.



1. Close the right door to allow the printer to attempt to clear the jam.

2. Check the tabs on the inside of the right door that activate the sensor switch.

3. If it is damaged, replace the right door.



13.BA.EE 181



5. If the error persists, disconnect and reconnect the connector (J302) on the DC controller PCA and the connector (J3) on SW7, and then test again.

6. If the sensor test fails or the error persists, replace the registration assembly (includes the right door sensor/switch SW7).


13.D1.Az Jam in Left Door

This jam occurs when the paper stays at the duplex switchback sensor (PS2002) for a designated amount of time after it has reached the duplex switchback sensor (PS2002).

Z = Fuser Mode

● 13.D1.A2


● 13.D1.A3


● 13.D1.A4


● 13.D1.A5


● 13.D1.A6

The fuser is printing in fuser mode Heavy media 3.

● 13.D1.A7

The fuser is printing in fuser mode Glossy media 1.

● 13.D1.A8


● 13.D1.A9


● 13.D1.AB


● 13.D1.AC

The fuser is printing in fuser mode Label.




2. Close the door to allow the printer to attempt to clear the error.

3. If the error persists, remove, clear, and clean the duplexer unit of paper, dust or debris.

4. Install the duplexer and close the door to allow the printer to come to ready.





3. If the error persists, remove the fuser and check the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage.










6. If the fuser is not damaged, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the fuser delivery sensor (PS502).











10. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the fuser motor DCM1, fuser drive, and the gears.




13. If the error persists, check the left door diverter assembly, and then test the diverter solenoids (SL1 and SL2001).


15. If the test fails, replace the left door assembly.





13.D1.Dz Jam in Left Door

This jam occurs when the paper does not reach the duplex switchback sensor (PS2002) for a designated amount of time after the fuser output sensor (PS502) sensed the leading edge.

Z = Fuser Mode

● 13.D1.D2


● 13.D1.D3


● 13.D1.D4


● 13.D1.D5


● 13.D1.D8


● 13.D1.DD












3. Test the print job or the duplex paper path test again.

4. Check the left door diverter assembly.

5. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the diverter solenoids (SL2001).


7. If the error persists, replace the left door assembly.


8. Manually toggle the white activation rod in the diverter.

9. Verify where the paper stops when the error occurs.

● Diverter assembly

● Input of duplexer

10. If the paper is stopped inside the diverter and the leading edge has not exited the diverter assembly, replace the left door assembly.


11. If the paper is stopped entering the duplexer with part of the page still present in the diverter, but the leading edge in the duplexer, replace the duplexer.


13.D1.FF Jam in Left Door

This jam occurs when residual paper is detected at the duplex switchback sensor (PS2002) or the duplex pre-registration sensor (PS2003) at power on.












3. Replace the duplexer.



This jam occurs when the paper stays at the duplex delivery sensor (PS2004) for a designated amount of time after it has reached the duplex delivery sensor (PS2004).

● 13.D2.A2


● 13.D2.A3


● 13.D2.A4


● 13.D2.A5


● 13.D2.AB


● 13.D2.AD













3. Remove, clear, and clean the duplexer unit.

4. If it is damaged, or if the error persists, replace the duplexer.



This jam occurs when the paper does not reach the duplex delivery sensor (PS2004) in a designated amount of time after the duplex pre-registration sensor (PS2003) sensed the leading edge.

● 13.D2.D2


● 13.D2.D3


● 13.D2.D4


● 13.D2.D5


● 13.D2.DB


● 13.D2.DD
















13.D2.FF Jam in Left Door

This jam occurs when residual paper is detected at the duplex delivery sensor (PS2004) or the duplex residual sensor (PS2005) at power on.














This jam occurs when the paper stays at the duplex pre-registration sensor (PS2003) for a designated amount of time after it has reached the duplex pre-registration sensor (PS2003).

● 13.D4.A2





● 13.D4.A3


● 13.D4.A4


● 13.D4.A5


● 13.D4.AB


● 13.D4.AD















This jam occurs when the paper does not reach the duplex pre-registration sensor (PS2003) in a designated amount of time after the duplex switchback sensor (PS2002) sensed the leading edge.

● 13.D4.D2




● 13.D4.D3


● 13.D4.D4


● 13.D4.D5


● 13.D4.DB


● 13.D4.DD














13.E1.Dz Jam in Left Door

This jam occurs when the paper does not reach the face down bin full sensor (PS1452) in a designated amount of time after the face down output sensor (PS1451) sensed the leading edge.

● 13.E1.D2


● 13.E1.D3




● 13.E1.D4


● 13.E1.D5


● 13.E1.DB


● 13.E1.DD









3. Reseat the connections to the DC controller.

4. Make sure that the delivery flags move smoothly.

5. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the face-down bin full sensor (PS1452).





8. Check the left door diverter assembly, and manually toggle the white activation rod in the diverter.

9. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the diverter solenoids (SL1 and SL2001).


11. If the error persists, replace the left door assembly.







13.E1.FF Residual Jam in Left Door

This jam occurs when residual paper is detected at the face down bin full sensor (PS1452) at power on.











6. If the test fails, disconnect and reconnect the connectors, and then test again.




13.E6.Az Jam in Left Door

This jam occurs when the paper stays at the face down output sensor (PS1451) for a designated amount of time after it has reached the face down output sensor (PS1451).

● 13.E6.A2


● 13.E6.A3




● 13.E6.A4


● 13.E6.A5


● 13.E6.AB


● 13.E6.AD
















13.E6.Dz Jam in Left Door

This jam occurs when the paper does not reach the face down output sensor (PS1451) in a designated amount of time after the fuser output sensor (PS502) sensed the leading edge.

● 13.E6.D2


● 13.E6.D3




● 13.E6.D4


● 13.E6.D5


● 13.E6.DB


● 13.E6.DD













7. Check the left door diverter assembly and manually toggle the white activation rod in the diverter.

8. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the test the diverter solenoids (SL1 and SL2001).


10. If the diverter is damaged or the error persists, replace the left door assembly.


13.E6.FF Jam in Left Door

This jam occurs when residual paper is detected at the face down output sensor (PS1451) at power on.



This jam code will only be in the event log if it is a residual jam at power on.














13.EA.EE Left Door Open Jam

This jam occurs when the engine left door (SW6) is opened during printing.





Recommended action

1. Close the lower right door to allow the printer to attempt to clear the jam.

2. Check the tabs on the inside of the left door that activate the sensor switch.

3. If it is damaged, replace the left door.






5. If the error persists, disconnect and reconnect the connector on the DC controller PCA and the connector on the switch SW6, and then test again.

6. If the sensor test fails or the error persists, replace the interlock assembly (includes the cartridge door sensor/switch SW6).


13.FF.FF Jam in the printer.

This jam occurs when residual paper is detected at the multiple paper path sensors.

This jam code will only be in the event log if it is a residual jam at power on.

Recommended action

1. Open all of the doors and clear all paper from the printer.

2. Close all of the doors to allow the printer to attempt to clear the paper path.

30.XX.YZ error messages30.01.01

The flatbed cover sensor was interrupted.

Recommended actionNo action necessary. This error message should automatically clear.

If the error persists, open the Scanner Tests to test the Flatbed cover sensor.

31.01.02 Jam in document feeder‘Jam in document feeder’ occurs when a page is picked, but gets jammed somewhere inside the document feeder.





1. Check the document feeder float to verify that it is positioned correctly.

a. Push on the float. If installed correctly, it should spring back. If it does not, verify that the latch at the top is snapped into position.

b. Check the location of the small Mylar tabs. If the tabs are blocking the paper path, push gently on the tab to place it in the correct position behind the white foam reflector.



2. If the error persists, remove any paper that might be blocking the internal jam sensors.

3. Check the feed and exit sensors.

● The feed sensor is located in the paper path just before the document feeder float.

● The exit sensor is located just after the document feeder float.

4. Use a business card to “flush” the area around the sensors to determine if a scrap of paper or possibly a paper clip is causing a false jam indication.

a. Open the top cover of the document feeder and insert a business card from above to clear the feed sensor.

b. Insert a business card from below to clear the exit sensor.

5. If either sensor is defective, replace the document feeder.

For instructions: Removal and replacement: Document feeder See the Repair Service Manual for this product.


30.01.06 Scanner fan error.





1. Turn the printer off, and then on again.

2. During the initialization sequence, listen to the fan to determine if it is operating.

3. If the error persists, turn the printer off, and then check the fan wire-harness connectors.

4. If the fan is not operating, replace the scanner whole unit (includes the fan).

For instructions: Removal and replacement: Scanner whole unit See the Repair Service Manual for this product.


5. If the error persists, replace the SCB.

For instructions: Removal and replacement: SCB See the Repair Service Manual for this product.


NOTE: Provide both parts for the fan and the SCB to the onsite technician.

Have the technician verify that the connector on the scanner controller PCB is firmly seated. Also, make sure that the connection for the fan in the base of the scanner assembly is firmly seated.

30.01.06 197


30.01.08 The scanner optic failed to return to the home position.






2. Observe the movement of the optics assembly.

3. If the error persists, replace the scanner whole unit kit (optic assembly, scanner motor, etc.).



30.01.10 (event code) Scanner ADF fan errorThe document feeder fan is not operating. This fan operates only during the document feeder scan process.






2. If the error persists, turn the printer off and then check the fan wire-harness connectors.

3. Remove the rear cover from the document feeder and then watch the fan movement while scanning from the document feeder.

4. If the fan does not rotate, replace the document feeder.



30.01.14 Scanner control board (SCB) EEPROM error.









2. Make sure that all connectors on the SCB are seated fully.

3. Make sure that the printer has the latest SCB firmware version.

4. Replace the SCB.



30.01.15 Scanner did not initialize (internal error).

The scanner failed to be initialized due to an internal error.






2. Verify that all covers are installed correctly and that the document feeder and document feeder cover are closed.

3. Check all sensors on the scanner to ensure they are not blocked.

4. If the error persists, replace the scanner whole unit (includes the flatbed).



30.01.18 Scanner internal optical sensor error.









2. Make sure that all the connectors on the SCB are seated fully.

3. Make sure that the printer has the latest SCB firmware version.

4. Replace the SCB.



5. If the error persists, replace the optics or the whole scanner unit (includes the scanner lamp, flatbed assembly, power supply, and fan).



30.01.19 Scanner internal lamp sensor error.






2. Use the Scanner Test option from the Diagnostic Tests menu on the control panel to test the lower lamp on the scanner.

3. If the test fails, replace the scanner whole unit (includes the scanner lamp).






30.01.23 Scanner calibration failureThe scanner calibration failed.



2. After the printer warms up, repeat the calibration process.




2. After the printer warms up, repeat the calibration process.

3. If the error persists, check the connections from the SCB to the printer engine for correct seating and secure connection.

4. If the error persists, replace the scanner whole unit (includes the image scanner).



5. If the error persists on a Flow model only, the failure might be in the second side scanner of the document feeder. Replace the document feeder.


30.01.30 or 30.01.32 HP image ASIC error.

Recommended actionTurn the printer off, and then on again.

30.01.36 Scanner firmware upgrade error.



2. If the error persists, Upgrade the firmware.

Go to HP FutureSmart - Latest Firmware Versions.


30.01.23 Scanner calibration failure 201


http://www.hp.com/cposupport/en/docs/c03933242.html



1. Resend the scanner firmware upgrade.




30.01.41 The formatter lost connections with the SCB or communication was corrupted.

NOTE: Check the voltage of the unit on the regulatory sticker. This event is directly related to a 220V printer being plugged into a 110V outlet. Ensure that the voltage of the outlet matches the voltage of the printer.








2. Reseat the formatter.

3. Upgrade the firmware.

4. Verify that all cables are connected to the printer and to the interconnect board, formatter, and SCB.

5. Verify that the SCB has power.




7. Reseat the formatter and test again.






For instructions: Removal and replacement: Formatter See the Repair Service Manual for this product.




9. If the error persists, replace the interconnect board (ICB).



30.01.42 Internal printer communication error.






2. If the error persists, turn the printer off, and then check the SCB connectors.




30.01.43 Scan memory error.






2. If the error persists, turn the printer off, reseat the formatter, and then test again.







30.01.42 203



30.01.44 Internal printer communication error.






2. If the error persists, turn the printer off, and then check the scanner cable.


4. If the error persists, turn the printer off, and then reseat the formatter.







7. If the error persists, replace the document feeder.








30.01.45 Internal CPB communication error.
























30.01.46 Internal CPB communication error.













30.01.47 Document feeder error.






2. If the error persists, turn the printer off, and then check the document feeder wire-harness connectors.










30.01.48 Scanner error.






2. If the error persists, turn the printer off, and then check the scanner wire-harness connectors and the scanner power supply fan.




3. If the error persists, replace the scanner whole unit (includes the power supply and the power supply fan).



30.01.49 Scanner inverter fan error.






2. If the error persists, turn the printer off, and then check the scanner wire-harness connectors and the scanner power supply fan.

3. If the error persists, replace the scanner whole unit (includes the power supply and the power supply fan).






30.01.50 Internal SCB error.








30.01.49 207




30.03.14 A non-fatal error has occurred.

A scanner EEPROM (NVM) error has occurred.

Recommended actionThis is an informational message, and no action is required.

30.03.20 The copy processor board firmware cannot communicate with the PCA on the optical assembly.






2. Verify that the FFC cables between the scanner and the SCB are connected.

3. Replace the scanner whole unit.



30.03.22 The scan module cannot detect the illumination module, or the illumination is marginal. The optical assembly is not parked under the calibration strip.













3. Check the service event log for other scanner errors, and then resolve those errors.

4. Check the scan module FFC connection.




6. If the error persists, escalate the issue to the Global Business Unit.

30.03.23 The calibration stitching label shifted or there are bad sensors in the scan module. This error might be accompanied by a wide horizontal or vertical band on scanned or copied images.





1. Make sure the printer is running firmware version 3.2.5 or newer.

2. Check the connections from document feeder and flatbed scanner, especially the flatbed FFC cable, and then test again.

NOTE: Make sure that the FFC cables are connected and disconnected in a straight manner, and avoid angled, rotated, or twisted connections.

Figure 7-57 10 connections to check (some might be hidden)


NOTE: Do not replace the SCB, CPB, or document feeder for this error.


30.03.23 209



NOTE: Do not replace the SCB, CPB, document feeder, or formatter for this error.







30.03.30 Flatbed motor shutdown.

The SCB cannot communicate with the flatbed scanner motor.





1. Turn the printer off, and then on, and then verify that the scanner head moves.

2. Verify that the drive belt is in the correct position.

3. Use the Scanner Test option from the Diagnostic Tests menu on the control panel to test the flatbed scanner and verify that the scan bar moves.

4. Check for a red LED illuminated on the scanner motor.

5. Check the connections at the SCB from the document feeder and the scanner, check the USB connection, and then test again.




6. If the error persists, replace the scanner whole unit.



30.03.45 Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scanner head motor.





1. Make sure the printer is running firmware version 3.2.5 or newer.



3. If the error occurs randomly, reseat the formatter board and test again.

4. If the error persists, check the errors in the event log prior to the 30.03.45.

● If the error code starts with 31.XX.XX , replace the document feeder.



● If the error code starts with 30.XX.XX, replace the scanner whole unit (includes the flatbed).



30.03.45 211





6. If the error persists, replace the formatter (this is the least-likely cause).







31.01.03 Document feeder pick errorThe document feeder pick (or mis-pick) error occurs when a page cannot be fed from the input tray.


1. Verify that the roller assembly and separation pad are installed correctly.

a. Open the top cover of the document feeder.

b. Push down on the separation pad, and then release it. If the separation pad does not spring back upward, the spring might be missing.

NOTE: The separation pad assembly is mounted to a spring-loaded paper access guide, which also moves when pressed down.

c. Close the top cover of the document feeder while observing the roller assembly. It should fall against the separation pad, and then pop up when the document feeder initializes.

2. Clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad.

3. Print a Supplies Status page and determine the amount of life remaining for the separation pad and rollers.

4. If the remaining life is less than 10%, inform the customer that the pick/feed rollers and separation pad are consumables and must be replaced every 90K pages.

5. Check the event log for the 10.39.70 code.

● If this error code is listed, inform the customer that they must order and pay to replace the rollers with a roller maintenance kit or a document feeder maintenance kit.

Part number: C1P70A




7. Check the stack height in the tray. If the stack height is greater than 7 mm, the originals might get jammed under the feed guides.

8. Verify that the feed guides are not pushed too tightly against the input stack.

9. Check the input tray for paper.

10. If the tray is empty, and the clear plastic edge of the input tray is always illuminated with green light even without paper in the tray, check the internal jam sensors.

NOTE: If the green LED in the input tray is always on, even when no paper is present, this condition will cause the document feeder to continue to pick, even after all the pages have left the input tray.



1. Verify that the roller assembly and separation pad are installed correctly.

a. Open the top cover of the document feeder.

b. Push down on the separation pad, and then release it. If the separation pad does not spring back upward, the spring might be missing.

NOTE: The separation pad assembly is mounted to a spring-loaded paper access guide, which also moves when pressed down.

c. Close the top cover of the document feeder while observing the roller assembly. It should fall against the separation pad, and then pop up when the document feeder initializes.

2. Clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad.

3. Print a Supplies Status page and determine the amount of life remaining for the separation pad and rollers.

4. If the remaining life is less than 10%, inform the customer that the pick/feed rollers and separation pad are consumables and must be replaced every 90K pages.

5. Check the event log for the 10.39.70 code.

● If the error code is not listed, replace the pick/feed rollers and replace the separation pad using the document feeder kit.

Part number: C1P70A

● If this error code is listed, inform the customer that they must order and pay to replace the rollers with a roller maintenance kit or a document feeder maintenance kit.

Part number: C1P70A





7. Check the stack height in the tray. If the stack height is greater than 7 mm, the originals might get jammed under the feed guides.

8. Verify that the feed guides are not pushed too tightly against the input stack.

9. Check the operation of the registration sensor flag.

a. Open the top cover and locate the sensor flag.

b. Push down on the flag, and then release it. It should spring back into position. If it does not spring back into position, replace the document feeder.



c. Close the top cover.

10. Check the input tray for paper.

11. If the tray is empty, and the clear plastic edge of the input tray is always illuminated with green light even without paper in the tray, check the internal jam sensors.

NOTE: If the green LED in the input tray is always on, even when no paper is present, this condition will cause the document feeder to continue to pick, even after all the pages have left the input tray.

12. Check the document feeder ground wire connection at the rear of the scanner and make sure that the ground wire not is in contact with the CN10 connector test point of the SCB.

NOTE: If the ground wire contacts the CN10 connector test point of the SCB, the formatter will be damaged, resulting in a persistent (will not clear) 31.01.03 document feeder pick error. The grounding of the test point results in damage to a component on the formatter causing a loss of 3.3v to the SCB.

13. If the ground wire is in contact with the CN10 connector, loosen the screw, move the wire away from the CN10, and then test again.







31.03.14 Backside scanner EEPROM error.







1. Use the Scanner Tests option from the Diagnostic Tests menu on the control panel to test the paper path pick success sensor flag in the document feeder.

2. Verify that a green dot or check mark appears next to the paper path pick success sensor.


4. If the error persists, send an onsite technician to replace the document feeder.



31.03.22 Backside illumination calibration failure.

● 31.03.22 Backside illumination calibration failure is displayed at the control panel.

● This error code indicates a failure in the S2 scanner located inside the document feeder.

● Do not replace the flatbed scanner or the formatter.

● Starting with firmware version 20141212 a 31.03.22 error may be displayed instead of a 31.03.34.


1. Turn the printer off, and then on, and then try again to a copy or scan a duplex job.

2. If the issue persists, clean the background selector and the document feeder scan glass.

a. Turn the printer off.

b. Open the document feeder cover and then lift the document feeder input tray.


c. Remove the background selector using the two green levers.

d. Check the white calibration area on the background selector and clean it using a damp, lint-free cloth.

e. Clean the scanner glass for side 2 copies using a damp, lint-free cloth.

NOTE: The scanner glass is above the white area when the background selector is installed.

f. Reinstall the background selector and ensure that a click on each side is heard after sliding it into place.


g. Turn the printer on and try again to copy or scan a duplex job from the document feeder, and make sure that the background selector (white area) moves back and forth while calibrating.

h. If the 31.03.22 error displays during the calibration, check the firmware version installed.

● If the firmware has not been upgraded, update the firmware to version 3.4 or newer.



1. Make sure the S2 background selector is correctly installed.

NOTE: Click sounds must be heard at both sides when S2 background selector is correctly installed

2. Turn the printer off, and then on, and then try again to a copy or scan a duplex job.

3. If the issue persists, clean the background selector and the document feeder scan glass.


b. Open the document feeder cover and then lift the document feeder input tray.

c. Remove the background selector using the two green levers.



d. Check the white calibration area on the background selector and clean it using a damp, lint-free cloth.

e. Clean the scanner glass for side 2 copies using a damp, lint-free cloth.

NOTE: The scanner glass is above the white area when the background selector is installed.

f. Reinstall the background selector and ensure that a click on each side is heard after sliding it into place.

g. Turn the printer on and try again to copy or scan a duplex job from the document feeder, and make sure that the background selector (white area) moves back and forth while calibrating.

NOTE: Before the paper is picked the calibration for the S2 scanner will occur. After the calibration is completed, the sheet at the document feeder input tray should be picked up.

h. If the 31.03.22 error displays during the calibration, check the firmware version installed.

● If the firmware has not been upgraded, do not replace any parts and update the firmware to version 3.4 or newer.

● If the firmware was recently upgraded to version 20141212 or newer and the error message persists when a copying or scanning duplex jobs from the document feeder, send an onsite technician to replace the document feeder.




4. If the error persists, check the cable connections.

● If the connector of the white flexible cable (FFC) from the document feeder is damaged, replace the document feeder.



● Make sure the connector on the SCB where the white FFC connects is free of any debris and, if it is damaged, replace the SCB.



5. Turn the printer off and then on, and test again.

31.03.30 The document feeder pick motor is not turning.



2. Make sure that the input tray is not overloaded.

3. Check the event log for document feeder errors, and then resolve any errors first.

4. Open and close the top cover.






4. Open and close the top cover. If the pick motor turns, and there is no error, then the motor is good.

5. Make sure the motor cables are securely connected.

6. Reseat the document feeder to the SCB.




31.03.30 219


31.03.31 The document feeder pick motor is not turning.











4. Make sure that the motor cables are securely connected.





31.03.32 The document feeder de-skew motor is not turning.








1. Make sure the paper meets the product specifications.






4. Verify that the motor cables are connected.

5. Reseat the document feeder to SCB cables.






31.03.34 The background selector perceives an obstruction causing the optical unit on the document feeder to not calibrate correctly.

Recommended action

IMPORTANT: Do not replace any parts for this error. This issue has been resolved via firmware.

1. Remove the background selector and remove any pieces of paper or any other obstructions.

2. Reseat the background selector and make sure it snaps in on both sides correctly.

3. If the error persists, upgrade the firmware.


31.08.A1 An initialization occurred after an abnormal printer shutdown.


31.08.A2 A normal shutdown has occurred.


31.03.34 221


31.08.A3 A normal initialization has occurred.


31.13.00ADF job error: multipack.

The paper passed the pick success sensor and then jammed in the document feeder paper path.


1. Open the document feeder lid, pull sheets back into input tray, and resume the job. Rotate the green wheel to remove any additional paper.

NOTE: For step by step instructions to clear jams, you can go to the following document:

HP LaserJet Enterprise M630, M830, HP Color LaserJet Enterprise M680, M880 And HP Enterprise OfficeJet X585 series - 31.13.00, 31.13.01, 31.13.02 and 31.13.14 Error

2. Check the paper guides and make sure they are set to the correct paper width.

Figure 7-61 Tray guides

3. Make sure the input tray is not overloaded.

4. Verify that the paper being used meets the HP specifications for the printer.

5. Verify that the document feeder roller cover is correctly closed.

6. Check and clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad.

7. Make sure that the document feeder roller door is completely closed.

8. If the error persists, please contact customer support.





1. Open the document feeder lid, pull sheets back into input tray, and resume the job. Rotate the green wheel to remove any additional paper.

NOTE: For step by step instructions to clear jams, you can go to the following document:

HP LaserJet Enterprise M630, M830, HP Color LaserJet Enterprise M680, M880 And HP Enterprise OfficeJet X585 series - 31.13.00, 31.13.01, 31.13.02 and 31.13.14 Error

2. Check the paper guides and make sure they are set to the correct paper width.

Figure 7-62 Tray guides

3. Make sure the input tray is not overloaded.

4. Verify that the paper being used meets the HP specifications for the printer.

5. Verify that the document feeder roller cover is correctly closed.

6. Check and clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad.

7. Make sure that the document feeder roller door is completely closed.

8. Check the document feeder page count for roller life.

a. From the home screen on the control panel select the following menus:

● Administration

● Reports

● Configuration/Status Pages

b. The select Supplies Status Page to print the page.

NOTE: Check the event log for an active 10.39.70 scanning past very low error. If the message is active, recommend the customer purchase a document feeder maintenance kit.

After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible for replacing the supply.

9. Clean the separation pad and feed rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad.




10. If worn or damaged, replace the pick/feed rollers and/or replace the separation pad using the document feeder kit.

Part number: C1P70-67901




31.13.01 Document feeder paper pick error.

When fed from the automatic document feeder, paper pick was initiated, but the page did not make it to the pick success sensor.

NOTE: ADF paper path pick success sensor: Detects the top of the page before sending a page through the ADF and the end of the page after feeding/scanning is complete.


1. Remove any paper in the automatic document feeder (ADF).


2. To clear the jam, open the document feeder lid, remove the jammed sheets, place them back in the input tray, and then resume the job.


a. Locate and release the document feeder pick roller cover.


b. Release the document feeder pick roller cover.

c. Close the document feeder pick roller cover by pushing firmly in the area shown below.

d. Ensure that the roller cover and the ridge in the printer are flush.


3. If the jams persist, ensure the guides in the document-feeder input tray are adjusted to the correct paper width and are against the document, without bending the document.

NOTE: To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents.

4. Ensure that the stack height of originals is not higher than the 7mm fill lines noted on the side of the ADF input tray.

5. Ensure that the type and quality of the paper that is being used meets the HP specifications for the printer.

For more information, go to: HP LaserJet and PageWide Array Enterprise and Managed 700 and 800 - Use the automatic document feeder (ADF)

6. Check the document feeder kit consumable status to see if the kit is low.

a. Navigate to and select Supplies on the control panel.

Supplies on FutureSmart 4





b. Select Document Feeder Kit. For FutureSmart 3, click the Details button.

Document Feeder Kit on FutureSmart 4



NOTE: Status options: OK, Low, or Very Low.

c. Replace the Document Feeder Kit if the status is Low or Very Low.

Document Feeder Kit part number: C1P70

To order parts, go to https://store.hp.com.

NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends, and the customer becomes responsible for the replacement.

NOTE: After replacing the document feeder maintenance kit, be sure to reset the maintenance kit page counter by selecting New Document Feeder Kit in the Manage Supplies sub-menu.


https://store.hp.com

7. Clean the document feeder pickup rollers and separation pad by removing any visible lint or dust from each of the rollers using a clean lint-free cloth moistened with warm water. View the How to Clean the Pick Rollers in HP LaserJet and PageWide Printers for detailed instructions.

8. If necessary, replace the Document Feeder Kit rollers and separation pad.

Document Feeder Kit part number: C1P70




































Document Feeder Kit part number: C1P70-67901




8. Verify the roller assembly and separation pad are installed correctly.

a. Open the top cover of the ADF.




b. Push down on the separation pad and then release. The separation pad should spring back up. If it does not, the spring might be missing and the ADF roller maintenance kit will need to be replaced.


9. Verify that the ADF roller rotates properly.


b. Locate the black gear (callout 2) at the rear of ADF cover.

Callout 1: Black gear

Callout 2: ADF pickup roller

c. Manually rotate the black gear while looking at the pickup roller (callout 2). The pickup roller should rotate as the black gear rotates. If it does not rotate freely, replace ADF whole unit assembly.

Document feeder whole unit assembly part number: CF367-67920


d. If the roller does rotate, replace the ADF Roller Maintenance Kit.

ADF Roller Maintenance Kit part number:C1P70-67901



































8. Verify the roller assembly and separation pad are installed correctly.


b. Push down on the separation pad and then release. The separation pad should spring back up. If it does not, the spring might be missing and the ADF roller maintenance kit will need to be replaced.


9. Verify that the ADF roller rotates properly.





b. Locate the black gear (callout 2) at the rear of ADF cover.

Callout 1: Black gear

Callout 2: ADF pickup roller

c. Manually rotate the black gear while looking at the pickup roller (callout 2). The pickup roller should rotate as the black gear rotates. If it does not rotate freely, replace ADF whole unit assembly.

Document feeder whole unit assembly part number: CF367-67920


d. If the roller does rotate, proceed to the next step to check the functionality of the ADF Pick Success Sensor.

10. Depending on the printer firmware, follow one of the procedures below to check the functionality of the ADF Pick Success Sensor (callout 1).


FutureSmart 4 instructions for testing the pick success sensor


a. From the device control panel navigate to and select Support Tools.




d. Select Continue.



f. Select All Sensors, and then select ADF Sensors.

g. Select ADF paper path pick success.

h. The ADF Pick Success Sensor is an ultra-sonic sensor. To Activate the sensor for testing, open and close the ADF access cover.

i. If the ADF Pick Success Sensor does not toggle the value on the control panel, replace the ADF Whole Unit Assembly.

FutureSmart 3 instructions for testing the pick success sensor


a. From the device control panel navigate and select Administration.




d. Select Scanner Tests.


e. Select Sensors then press OK.

f. Select ADF paper path pick success to display the sensor location graphic on the control panel.

g. The ADF Pick Success Sensor is an ultra-sonic sensor. To Activate the sensor for testing, open and close the ADF access cover.

h. If the ADF Pick Success Sensor does not toggle the value on the control panel, replace the ADF Whole Unit Assembly.



31.13.02 Document feeder job error, paper feed jam.

The paper passed the pick success sensor, and then jammed in the document feeder paper path.


























Document Feeder Kit part number: C1P70A





Document Feeder Kit part number: C1P70A










































































9. Depending on the printer firmware, follow one of the procedures below to check the functionality of Paper path sensor 1 (callout 1) while a 31.13.02 error is present.

FutureSmart 4 instructions for testing the Paper path sensor 1

a. From the device control panel navigate to and select Support Tools.







d. Select Continue.



f. Select All Sensors, and then select ADF Sensors.

g. Select Paper path sensor 1 to display the sensor location graphic on the control panel.

FutureSmart 3 instructions for testing the Paper path sensor 1

a. From the device control panel navigate and select Administration.





d. Select Scanner Tests.

e. Select Sensors then press OK.

f. Select Paper path sensor 1 to display the sensor location graphic on the control panel.


10. Activate Paper path sensor 1 using a rigid piece of paper, and then check the control-panel to verify the sensor state (active or inactive). Attempt to floss the area around the sensors to determine if a scrap of paper or possibly a paper clip is causing a false jam.

11. If Paper path sensor 1 does not toggle the value on the control panel, replace the ADF Whole Unit Assembly.



31.13.03 Backside scanner calibration error.

The scanner glass or the background selector at the backside of the scanner calibration area are dirty.


1. Obtain the scan count for the unit (both simplex and duplex), and enter the information into the case notes.

2. Confirm that the 31.03.33 error is only present in the event log, and that the control panel displays the status line message “*** Clean document feeder… *** “.

31.13.03 275

3. Open the document feeder cover and lift the input paper tray.

4. Use the 2 green levers to release and remove the background selector.

5. Clean the white calibration area on the background selector using a dampened, lint-free cloth.


6. Clean the scanner glass for using a dampened, lint-free cloth.

7. Replace the background selector and let the scanner recalibrate.



1. Obtain the scan count for the unit (both simplex and duplex), and enter the information into the case notes.

2. Confirm that the 31.03.33 error is only present in the event log, and that the control panel displays the status line message “*** Clean document feeder… *** “.

3. Open the document feeder cover and lift the input paper tray.



4. Use the 2 green levers to release and remove the background selector.

5. Clean the white calibration area on the background selector using a dampened, lint-free cloth.

6. Clean the scanner glass for using a dampened, lint-free cloth.







31.13.13 The jam access door is open.


1. Verify that the document feeder jam access cover is closed.

2. Try feeding the paper again.



1. Verify that the jam access cover is closed.

2. Try feeding the paper again.

3. Verify that the flag is not broken off.



31.13.13 279


5. Use the Scanner Tests option from the Diagnostic Tests menu on the control panel to test the document feeder jam-cover sensor.





31.13.14 This is a feed jam in the document feeder, and the motor is not turning.









2. Make sure that the document feeder input tray is not overloaded.


4. Open and close the top cover. If if the pick motor turns and there is no error, then the motor is good.

5. Make sure the motor cables are securely connected.





31.13.15 This is a duplex re-feed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the de-skew sensor.










1. Remove the jammed paper.

2. Verify that there is nothing in the paper path of the duplex re-feed area.

3. Retry the copy job.

4. Replace the document feeder.




32.* errorsErrors in the 32.* family are related to either product start events or to backup and restore events.

Recommended actionUse the following general troubleshooting steps to try to resolve the problem. If the error persists, contact your HP-authorized service or support provider, or contact HP support at www.hp.com/go/contactHP.


2. Retry the job.

33.XX.XX error messages33.01.YZ

A save or restore process has occurred.

● 33.01.01 A restore process has occurred. (event code)

● 33.01.02 A save process has occurred. (event code)

● 33.01.03 Save recover functionality OK after previously being disabled. (event code)

Recommended action

▲ No action necessary.




33.02.01 Used board/disk installedUsed board or disk was installed.

An encrypted board or disk with existing data previously locked to a different printer has replaced the original. If you continue, data is permanently lost.

Recommended action

1. If the firmware has just been upgraded, go to or search for; HP LaserJet Enterprise - A 33.02.01 error received after upgrading the firmware to FutureSmart version 3.4. (c04561645).

2. Update the printer firmware to FutureSmart Bundle Version 3.5 or greater.

3. Press OK on the control panel or remotely by using the new Remote Control Panel feature in the Embedded Web Server. The printer will return to a ready state.

4. If the error persists, reinstall the used board or disk back into its original printer.

5. To save the data on the board or disk, turn the printer off. Swap the existing board or disk with another board or disk.

6. To delete the data on the board or disk and continue, touch the OK button.

33.03.02 Data size mismatch occurred. Unable to recover the DCC NVRAM.






2. If the error persists, replace the interconnect board (ICB) and return it to HP for evaluation.



33.03.03 Incompatible formatter installedThis is an EFI BIOS event to prevent booting with the wrong formatter installed.

Recommended action

▲ Turn the printer off, and then install the correct formatter in the printer.

NOTE: If it is believed that this formatter is the correct part number and model for this printer, install a new formatter, and then return the formatter in question to HP for evaluation.





33.03.05 EFI Boot errorEFI BIOS event showing that a replacement formatter Recover attempt was unsuccessful.




Recommended action for call-center agents and onsite techniciansFollow these troubleshooting steps in the order presented.

This issue is caused by an unsuccessful formatter recovery after a formatter has been replaced.



3. If the error persists, elevate the case using the Standard Support Process.

33.05.0X SureStart errorsThe printer detected and recovered from a corrupted version of BIOS or the newly downloaded firmware failed to cryptographically validate the BIOS code.

The printer detected and recovered from a corrupted version of BIOS.

● 33.05.01 Boot code corrupt (event code)



The newly downloaded firmware failed to cryptographically validate the BIOS code.

● 33.05.04 Security alert

● 33.05.04 Upgrade corrupt (event code)







The newly downloaded firmware failed to cryptographically validate the BIOS code.

● 33.05.08 Invalid boot attempt (event code)

33.03.05 EFI Boot error 283


● 33.05.09 Downgrade attempted (event code)

Recommended action

1. For 33.05.01, 33.05.02, and 33.05.03 error codes, no action is necessary.

2. For all other errors, download the firmware from the Preboot menu.

For more information on SureStart, go to or search for; HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual (c04863614).

33.05.1X Whitelisting errorsAn error occurred with a firmware file digital signature or an error with the certificate used to validate the firmware file certificate.


● 33.05.10 Firmware verification error (event code)





Recommended action


2. If the error persists, run the Partial Clean option from the Preboot menu.

NOTE: A partial clean is required before downloading a firmware bundle.


b. Turn the printer on, and then when 1/8 displays, touch the HP logo in the middle of the screen to open the Preboot menu.

c. On the printer control panel, open the following menus:

● Administrator

● Partial Clean

d. Use the back button to highlight Continue, select OK.

e. Wait for the printer to arrive at Ready

3. If the printer does not arrive at Ready, download a firmware bundle to the device from the Preboot menu.

For more information on SureStart, go to or search for; HP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual (c04863614).






33.05.2X Intrusion detection errorsThe intrusion detection memory process determined that an unauthorized change in the system memory occurred.


● 33.05.21 Potential intrusion (event code)

The intrusion detection memory process heartbeat was not detected.


● 33.05.22 Cannot scan for potential intrusions (event code)

The intrusion detection memory process did not initialize.


● 33.05.23 Intrusion detection not initialized (event code)

● 33.05.24 Intrusion detection initialization error (event code)

Recommended action

▲ Turn the printer off, and then on.

NOTE: Selecting Continue from the Preboot menu will not resolve the error. Turn the printer off, and then on to clear the error. The printer should return to a Ready state after restarting.

NOTE: With firmware version 3.7, the error “A disk or boot error has occurred. Clear Error. Press Any Key” is displayed when selecting Continue from the Preboot menu after encountering a 33.05.2X error. Ignore this message.

For more information on SureStart, go to or search forHP SureStart Whitelisting and Intrusion Detection Troubleshooting Manual (c04863614).


40.* errorsErrors in the 40.* family are related to input/output accessories, such as USB storage devices, Jetdirect cards, or EIO cards or on-board network functions.


1. Touch the OK button to clear the error.

2. Remove and then reinstall the accessory.

33.05.2X Intrusion detection errors 285




41.XX.YZ error messages41.01.YZ

Event log error message: 41.01.YZ.

An unknown misprint error occurred on the printer.

Y = Type, Z = Tray

● Y = 0: Photo Media (1, 2, or 3)

● Y = 1: Auto Sense (Normal)

● Y = 2: Normal (typed not from Auto Sense)

● Y = 3: Light media 1, 2, or 3 mode

● Y = 4: Heavy media 1



● Y = 7: Glossy media 1



● Y = A: Glossy film

● Y = B: OHT

● Y = C: Label

● Y = D: Envelope 1, 2, or 3 mode

● Y = E: Rough

● Y = F: Other mode

● Z = 0: From unknown tray

● Z = 1: From Tray 1










● Z = D: From duplex





1. To continue printing, press .


3. Resend the print job.

4. Replace or reseat the toner cartridge to test.

5. Check the toner cartridge, make sure that it is HP original, and that the connectors are not damaged, etc. before replacing any other parts.

6. Reseat the connections to the laser/scanner and the DC controller.

7. If the error persists, replace the laser/scanner assembly.

For instructions: Removal and replacement: Laser/Scanner assembly See the Repair Service Manual for this product.


8. If the error persists, replace the DC controller PCA.





9. If the error persists, or the upper cable guide assembly is damaged, elevate the case.

41.02.00 A beam detected misprint error.








1. To continue printing, press .



4. Replace or reseat the toner cartridge to test.

5. Check the toner cartridge, make sure that it is HP original, and that the connectors are not damaged, etc. before replacing any other parts.











41.03.YZ Unexpected size in Tray To use another tray, touch "Options "The printer detected a different paper size than expected.

Y = Type, Z = Tray

● Y = 0 Size mismatch. Detected paper is longer or shorter than expected.

● Y = A Size mismatch. Detected media too long.

● Y = B Size mismatch. Detected media too short.

● Y = C Size mismatch. Inter-page gap error.

● Z = D Source is the duplexer.

● Z = E Source is the envelope feeder.

● Z = 2 Source is Tray 2.






1. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.

2. If the error persists, print a configuration page and note the paper size for the tray in question.

3. If the paper size is different from what is seen on the configuration page, remove all paper from the tray, verifying that the guides are set to the correct size for the paper being loaded.

4. Reload the paper and try the print job again.




2. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the cassette paper switch.

3. If the switch test fails, check the connectors and test again.

4. If the error persists, replace the paper pickup assembly (tray 2 and 3) or lifter drive assembly (tray 4 and 5).

Paper pickup assembly part number: RM1-9745-000CN

Lifter drive assembly part number: RM1-8879-000CN

41.03.FZ Unknown Misprint ErrorThis is a general misprint error. Either paper is loaded off-center with the side guides in the tray or a paper width sensor failure occurred from an unknown tray. The paper width sensors (PS1 and PS2) are located in the Registration Assembly. One of the following errors will display:

● 41.03.F0

● 41.03.F1

● 41.03.F2

● 41.03.F3

● 41.03.F4

● 41.03.F5

● 41.03.FD



2. If the error persists, print a configuration page and note the paper size for the tray in question.



3. If the paper size is different from what is seen on the configuration page, remove all paper from the tray, verifying that the guides are set to the correct size for the paper being loaded.

4. Reload the paper and try the print job again.



1. Reload the tray, verifying that the guides in the tray are flush with the paper loaded in the tray.

2. Test the tray.

a. Try the print job again and observe the movement of the tray mechanism.

b. If the tray is functioning correctly, check the tray size sensors.

c. If the tray mechanism is broken, or if the tray size sensors respond normally, replace the cassette assembly (paper tray).


3. If the tray size sensors fail, the error persists, print a configuration page and note the paper size for the tray in question.

4. If the size is not reported correctly, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the tray size sensor.

5. If the sensor test fails, check the cable connections between the tray size sensor and the DC controller.

6. If the error persists, replace the auto-close assembly (includes the tray size-sensing switches).









41.04.00 Printer ErrorA printer error occurred: No video sync 4.









3. Swap out or reseat the toner cartridge to test it.

4. Check the toner cartridge, make sure it is an HP original, and that the connectors are not damaged, etc. before replacing any other parts.











41.05.YZ Unexpected type in tray <X>The printer detected a different paper type than expected.

Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use.

Y = Type, Z = Tray

● Y = 0 (expected type) Unknown

● Y = 1 (expected type) Normal media

● Y = 3 (expected type) LBP OHT

● Y = 6 (expected type) Non-assured OHT

● Y = 7 (expected type) Heavy media

● Y = 8 (expected type) Light media

● Y = 9 (expected type) Rough media

● Y = C (expected type) Heavy media 3



● Y = D (expected type) Heavy media 2

● Z = 1 (detected type) Normal media

● Z = 3 (detected type) LBP OHT

● Z = 6 (detected type) Non-assured OHT

● Z = 7 (detected type) Heavy media

● Z = 8 (detected type) Light media

● Z = 9 (detected type) Rough media

● Z = B (detected type) Heavy glossy media (glossy media 2)

● Z = C (detected type) Heavy media 3x

● Z = D (detected type) Heavy media 2

Recommended action

1. Load the tray with the size and type of paper indicated, or use another tray if available.

2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.

3. Check all application and printer settings to make sure that the Type setting is correct.

41.XX.YZ Error To continue, touch “OK”A printer error has occurred.

XX = error type

Y = fuser mode

Z = input tray

● XX = 02 Beam detect misprint

● XX = 09 Sub thermistor abnormally high

● XX = 18 Scan line inclination adjustment

● XX = 20 Imaging drum HV

● Y = 2 Normal typed (not AutoSense)

● Y = 3 Light media 1, 2, 3: typed or AutoSense

● Y = 4 Heavy media 1: typed or AutoSense

● Z = 0 Envelope feeder

● Z = 1 Tray 1

● Z = 2 Tray 2

● Z = 3 Tray 3


● Z = 4 Tray 4

● Z = 5 Tray 5

● Z = 6 Tray 6

● D Duplexer





1. To clear the message, touch the OK button.

2. If the message displays again, turn the printer off, and then on again.






42.XX.YY error messages

42.XX.YY Error Event Log messageInternal system failure.

Recommended action


2. If the error persists, clear the firmware image from the active partition by running the Partial Clean option from the Preboot menu.




● Administrator

● Partial Clean





42.B0.01 or 42.B0.02Missing string in firmware error.

42.B0.01: UI or EWS requests a string ID that does not exist in the localization database.

42.B0.02: UI requests an image ID or media file that does not exist.

Recommended action for customersUse the following general troubleshooting steps to try to resolve the problem.

1. Turn the printer off, and then on. Retry the job.


Recommended action for call-center agents, and onsite techniciansFollow these troubleshooting steps in the order presented.

1. Turn the printer off, and then on. Retry the print job.

2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

NOTE: The Partial Clean option erases all data from the partitions, except for the firmware repository where a backup copy of the firmware file is stored. This allows the disk drive to be reformatted without having to download a firmware upgrade file to return the printer to a bootable state. Characteristics of a Partial Clean

● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted

● Rebooting the printer restores the firmware files from the Repository location, but does not restore any customer-defined settings.

● For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean function for this printer

CAUTION: HP recommends backing-up printer configuration data before executing a Partial Clean to retain customer-defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.

3. How to execute a Partial Clean from a touchscreen control panel.

a. Touch in the middle of the control panel display when you see the 1/8 under the HP logo.

Figure 7-65 Open the Pre-Boot menu



b. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.

c. Use the down arrow button to highlight Partial Clean and then touch the OK button.

d. Touch the OK button again.

e. Touch the Home button to highlight Continue, and then touch the OK button.

NOTE: The printer initializes.


44.* errorsErrors in the 44.* family are related to the digital send functionality: fax, email, send to SharePoint, or save to folder.


1. In many cases, the error will automatically clear, and you can try the job again.

2. Verify the digital send feature has been correctly configured at the control panel and with the HP Embedded Web Server (EWS).

NOTE: To access the EWS, open a Web browser, and in the address line, enter the printer IP address.

3. Turn the printer off, and then on. Retry the job.

4. For fax errors, verify the fax card is correctly installed on the formatter.

5. For SharePoint or save-to-folder errors, verify the permissions are set correctly for access to the SharePoint or network folder.

6. For email errors, verify connectivity to the network, and verify the SMTP gateway is configured correctly. Also verify if there is a size limit on email attachments.

7. If the error persists, reset the printer to factory settings, and then upgrade the firmware to the latest version.



46.* error messagesErrors in the 46.* family occur when the printer is trying to perform an action that it is not able to complete.

● No network connectivity

● A problem with the file being printed, with the software application sending the job, or with the print driver

44.* errors 295




Use the following general troubleshooting steps to try to resolve the problem.


2. Verify the printer is connected to the network, look at the network port connection on the back of the printer, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link. If the problem continues, try a different network cable or port on the hub and check network configuration settings such as the printer's IP address.

3. Send a different file from the same software application to see if the error is specific to the original file. Try sending a job from a different software application to see if the error is specific to the application. Verify the computer has the correct print driver installed.





Use the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support Process.


2. Verify the printer is connected to the network. If it is not, use a different network cable, and check the configuration settings.

3. Send a different file from the same software application to see if the error is specific to the original file. Try sending a job from a different software application to see if the error is specific to the application. Verify the computer has the correct print driver installed.

4. Upgrade the printer firmware.

5. If the error persists, use the troubleshooting flowcharts in this document: HP LaserJet FutureSmart Devices - 49 error Troubleshooting (Persistent and Intermittent)

47.XX.XX error messages47.00.XX

Back channel internal error.

Recommended action



3. If the error persists, clear the active partition by running the Partial Clean option from the Preboot menu.









● Administrator

● Partial Clean



47.01.XX Image transformer internal error.

Recommended action







● Administrator

● Partial Clean



47.02.XX Job parser internal error.

Recommended action







● Administrator

47.01.XX 297

● Partial Clean



47.03.XX Print job internal error.

Recommended action







● Administrator

● Partial Clean



47.04.XX Print spooler 9100 internal error.

Recommended action







● Administrator

● Partial Clean




47.05.00 Print spooler framework internal error.

Recommended action







● Administrator

● Partial Clean



47.06.XX Print app internal error.

Recommended action







● Administrator

● Partial Clean



47.WX.YZ Printer Calibration Failed To continue, touch “OK”The printer is unable to access or implement one of the image patterns files.

Y = Calibration type, Z = Event

47.05.00 299

● 47.FC.20 (event code) Error Diffusion Image not found at system initialization

● 47.FC.21 (event code) Error Diffusion Store image failure

● 47.FC.22 (event code) Error Diffusion Image not found

● 47.FC.23 Error Diffusion Print engine execution failure

● 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization

● 47.FC.31 (event code) Drum Speed Adjustment Store image failure

● 47.FC.32 (event code) Drum Speed Adjustment Image not found

● 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure

● 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization

● 47.FC.41 (event code) Pulse Width Modulation Store image failure

● 47.FC.42 (event code) Pulse Width Modulation Image not found

● 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure

Recommended action


2. If the error persists, reload the firmware.


48.* errorsErrors in the 48.* family indicate an internal error has occurred.






Recommended action for call-center agents and onsite techniciansUse the following general troubleshooting steps to try to resolve the problem. If the error persists, elevate the case using the Standard Support Process.

1. In most cases, no action is necessary.

2. If the error persists, upgrade the printer firmware.




3. If the error persists, use the troubleshooting flowcharts in this document: HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)

NOTE: 48.wx.yz are similar to 49.wx.yz errors and use the same troubleshooting steps and procedures.


49.XX.YY Error To continue turn off then onA firmware error occurred.

Possible causes:

● Corrupted print jobs

● Software application issues

● Non-product specific print drivers

● Poor quality USB or network cables

● Bad network connections or incorrect configurations

● Invalid firmware operations

● Unsupported accessories

A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the printer.

49 errors most often occur when a printer is asked to perform an action that the printer firmware is not capable of and might not have been designed to comply with, such as:

● Printing files with unsupported programming commands

● A unique combination of user environment and user interactions with the printer

● Interfacing with a third-party solution that was not designed to work with the printer

● Specific timing, network traffic, or concurrent processing of jobs


NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter unless troubleshooting has identified the formatter as the root cause.


2. If the error persists, check the following:

● The error might be caused by a network connectivity problem, such as a bad USB or network interface cable, a bad USB port, or an invalid network configuration setting.

● The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed.

● Upgrading the printer firmware might help resolve the error.

49.XX.YY Error To continue turn off then on 301






NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter unless troubleshooting has identified the formatter as the root cause.


2. If the error persists, check the following:

● The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.

● The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed.

● Upgrading the printer firmware might help resolve the error.

3. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817:

HP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)

50.WX.YZ error messages

50.WX.YZ Fuser error To continue turn off then onThe fuser has experienced an error.

Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting.

The error codes include:

● 50.1: Low fuser temperature

● 50.2: Fuser warm up service

● 50.3: High fuser temperature

● 50.4: Drive circuit fault

● 50.6: Open fuser circuit (heating element failure)

● 50.7: Depressurizing mechanism malfunction

● 50.8: Low fuser temperature 2

● 50.9: High fuser temperature 2

● 50.A: Low fuser temperature 3

● 50.B: High fuser temperature 3

Fuser Modes





● 0 = Photo Media 1, 2, 3

● 1 = Normal-Auto Sense

● 2 = Normal

● 3 = Light 1

● 4 = Heavy 1

● 5 = Heavy 2

● 6 = Heavy 3

● 7 = Glossy 1

● 8 = Glossy 2

● 9 = Glossy 3

● A = Glossy Film

● B = Transparency

● C = Label

● D = Envelope 1

● E = Rough

Sleep States

● 0 = Printing

● 1 = Standby level 1 (no temperature control)

● 2 = Standby level 2 (high temperature control)

● 3 = Standby level 3 (middle temperature control)

● 4 = Standby level 2 (low temperature control)

● 5 = Middle sleep

● 6 = Deep sleep

● F = Power off

Recommended action


2. If the error persists, turn the printer off and ensure the printer is directly plugged into a wall outlet (remove any surge protector or UPS).

3. If the error persists, try a different wall outlet (if possible), one that is preferably on a dedicated or different circuit.

4. Make sure that the correct fuser model is installed in the printer and that it meets the voltage requirements for the region.


5. Make sure the fuser is seated correctly.

6. If the error persists, troubleshoot the error message.

50.1Low fuser temperature failure.



2. Ensure the printer is plugged directly into a wall outlet and that the outlet voltages matches the specification for the printer.

NOTE: Unplug the printer from any power-strip or uninterrupted power supply, and plug it directly into a wall socket.

3. Ensure the paper type and fuser mode are correct for the paper being used.

Check the size and type on the control panel Trays menu or use the EWS Trays menu

4. Make sure the paper type is set correctly on the printer and that the printer driver matches the type of paper being printed on.

5. Retest the printer.

6. If the error persists, please contact customer support at: www.hp.com/go/contactHP.


1. Remove and reinstall the fuser. Make sure that it is seated correctly.

2. Make sure that there is no residual paper in the fuser.

3. Check the printer power source. Make sure that the power source meets printer requirements. Make sure that the printer is the only device using the circuit.

4. Check the connector (J514) between the fuser and the printer. If the connector is damaged, elevate the case.











50.2Fuser warm-up error.















5. If the printer has been serviced previously, check the connectors (J219 and J206) on the DC controller PCA and the connectors (J90 and J91) on the power line between the low voltage power supply and the fuser.


● If a 10.23.70 error code is not listed, replace the fuser





50.2 305




8. If the error persists, replace the low voltage power supply.

For instructions: Removal and replacement: LVPS (M806) See the Repair Service Manual for this product.

M806 (220v) part number: RM2-0545-000CN





50.3High fuser temperature.











1. Remove and reinstall the fuser, and then make sure that it is seated correctly.

2. Make sure that the paper type settings in the printer control panel and the print driver are correct, and that the selections match the size and type of paper loaded in the tray.

3. Check the connector (J514) between the fuser and the printer. If it is damaged, elevate the case.















6. If the error persists, use the Component Test option from the Diagnostic Tests menu on the control panel to test the fuser motor, and then determine whether or not the motor rotates.

● If the motor does not rotate, check the connectors and then test again.

● If the motor rotates, check the cable guide assembly. If the cable guide assembly is damaged, elevate the case.

7. If cable guide assembly is working but the motor still does not rotate, check the event log for a 10.23.70 error code.








50.4Drive circuit fault.





50.4 307







1. Check the printer power source. Make sure that the power source meets printer requirements.

NOTE: If the power source does not meet the power frequency requirements of 43 to 67Hz, the fuser temperature control will not work correctly and will cause this error.

2. If possible, connect the printer to an outlet where another printer is functioning correctly to determine whether the power connection is working.

3. Check and reconnect the connectors (J206 and J219) on the DC controller PCA.

4. If the error persists, check the low voltage power supply.

5. If it is damaged, replace the low voltage power supply.







6. If the error persists, check the DC controller.

7. If it is damaged, replace the DC controller PCA.





8. If the error persists, check the cable guide assembly.

9. If the cable guide assembly is damaged, elevate the case.

50.6Open fuser circuit (heating element failure).













1. Remove and reinstall the fuser, and make sure that it is seated correctly.

2. Make sure there is no residual paper in the fuser.

























50.7Fuser pressure-release mechanism failure.












2. Make sure there is no residual paper in the fuser.


4. Run the sensor test in the sensor monitor mode from the Diagnostic Tests menu on the control panel to test the fuser depressurization sensor (PS503).




6. If the test fails, check the event log for a 10.23.70 error code.








8. If the sensor test passes and the error persists, run the fuser motor test in the actuator drive mode from the Diagnostic Tests menu on the control panel to test the fuser motor.

9. If the test fails, replace the fusing drive assembly.


50.8Low fuser temperature 2.













50.8 311


3. Check the printer power source.

● Make sure that the power source meets printer requirements.

● Make sure that the printer is the only device using the circuit.











8. If the error persists, replace the low voltage power supply assembly.







50.9High fuser temperature 2.














3. Check the connector (J514) between the fuser and the printer. If the connector is damaged,elevate the case.
















50.AxLow fuser temperature 3.

























50.BxHigh fuser temperature 3.

































51.XX.YZ, 52.XX.YZ error messages

51.00.10 Beam detect errorA printer beam detect error occurred.





1. Reconnect the connector (J1801) of the BD sensor and the connector (J234) on the DC controller PCA.

2. Reconnect the connector (J151) of the laser/scanner assembly and the connector (J234) on the DC controller PCA.









5. If the error persists, elevate the case.

51.00.19 / 51.00.20 Laser Scanner Error - Laser malfunctionA printer laser/scanner error occurred.





1. Reconnect the connector (J1) on the laser driver PCA and the connector (J209) on the DC controller PCA.




2. Reconnect the connector (J151) on the laser/scanner assembly and the connector (J234) on the DC controller PCA.

3. Reconnect the intermediate connector (J23) of the laser/scanner.










52.00.00/52.00.20 Scanner Startup/Rotation errorA printer laser/scanner startup (52.00.00) or rotation (52.00.20) error occurred.





1. Reconnect the connector (J151) on the laser/scanner assembly and the connector (J234) on the DC controller PCA.

2. Reconnect the intermediate connector (J23) of the laser/scanner.

3. Run the scanner motor drive test in the actuator drive mode to test the scanner motor.







52.00.00/52.00.20 Scanner Startup/Rotation error 317






54.00.03 (event log only)Environmental sensor abnormality warning.






2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor, and the connector (J223) on the DC controller PCA.

3. If the error persists, check the environment sensor and check the connector to the environment sensor (SR133). If the connector or the environment sensor is damaged, elevate the case.

4. If the connector and environment sensor are functioning correctly and the error persists, replace the right door assembly (upper).


54.06.21 (event log only)Primary laser/scanner beam detect abnormality.






2. If the printer has had parts removed or replaced, check the connectors (J209 and J234) on the DC controller PCA.

3. Check the intermediate connection (J23).








55.XX.YZ, 56.XX.YZ error messages

55.00.01, 55.00.03, 55.00.04 DC controller errorDC controller PCA error occurred.

● 55.00.01 (event code)

DC controller memory error

● 55.00.03 (event code)

DC controller no engine response

● 55.00.04 (event code)

DC controller communications timeout











55.01.06, 55.02.06 DC controller errorDC controller PCA error occurred.

The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller.

55.00.01, 55.00.03, 55.00.04 DC controller error 319


● 55.01.06 (event code)

NVRAM memory data error warning

● 55.02.06 (event code)

NVRAM memory access error warning






2. Check the life remaining on the maintenance kit.

3. Reseat the formatter, DIMMs, and EIO cards.












56.00.YY ErrorOptional paper trays communication error occurred.









2. If the error persists, reseat the optional paper trays (HCO and HCI).

3. Check the input connectors for damage.

4. If it is damaged, replace the input connector.

Part number: VS1-7258-000CN

OR

Part number: VS1-7257-012CN


57.00.01 Error To continue turn off then onPower supply fan (FM-1) malfunction.






2. Listen for fan noise at the right side, lower right hand corner of the printer.

3. If no noise is heard, make sure that the connector (J226) on the DC controller PCA and the intermediate connector (J25) between the DC controller and the fan are connected, and test again.

4. If the connectors are damaged or the error persists, replace the power supply fan (FM1).

Part number: RK2-4997-000CN

57.00.02 Error To continue turn off then onController fan (FM-2) malfunction.









2. Listen for fan noise at the rear side, center panel of the printer.

3. If no noise is heard, make sure that the connector (J221) on the DC controller PCA and the intermediate connectors (J55 and J16) between the DC controller and the fan are connected securely and not damaged.

4. If the error persists, replace the controller fan (FM2).

Option connector assembly part number: RM1-9778-000CN

57.00.03 Error To continue turn off then onRear delivery fan (FM-3) malfunction (M806).Rear delivery fan (FM-3B) malfunction (M830).






2. Listen for fan noise at the left side, upper back of the printer.

3. If no noise is heard, make sure that the connectors (J1453/J1453B and J1451/J1451B) on the intermediate PCA and the connector (J205) on the DC controller are connected securely and not damaged.




57.00.04 Error To continue turn off then onFront delivery fan (FM-4) malfunction (M806).Front delivery fan (FM-4B) malfunction (M830).









2. Listen for fan noise at the left side, upper front of the printer.

3. If no noise is heard, make sure that the connectors (J1455 and J1451) on the intermediate PCA and the connector (J205) on the DC controller board are connected securely and not damaged.




57.00.05 Error To continue turn off then onCartridge fan (FM5) malfunction.






2. Listen for fan noise at the right side, upper back of the printer just above Tray 1.

3. If no noise is heard, make sure that the connector (J225) on the DC controller PCA is connected securely and not damaged.

4. If the error persists, replace the cartridge fan (FM5).


57.00.06 Error To continue turn off then onCenter delivery fan (FM-6) (M806 only).









2. Listen for fan noise at the left side, upper center of the printer.

3. If no noise is heard, make sure that the connector (J205) on the DC controller PCA and connectors (J1451 and J1454) on the intermediate PCA are connected securely and not damaged.




57.00.07 Error To continue turn off then onRear edge cooling fan (FM-7) malfunction.






2. Listen for fan noise at the front left side of the printer.

NOTE: The cooling assembly is deep inside the printer and will be difficult to hear.

3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected securely and not damaged.

4. If the error persists, replace the cooling unit (includes the edge cooling fan).


57.00.08 Error To continue turn off then onFront edge cooling fan (FM-8) malfunction.









2. Listen for fan noise at the front left side of the printer.

NOTE: The cooling assembly is deep inside the printer and will be difficult to hear.

3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and the relay connector (J33) are connected securely and not damaged.

4. If the error persists, replace the cooling unit (includes the edge cooling fan).


57.00.09 Error To continue turn off then onCondensation prevention fan (FM-9) malfunction.






2. Listen for fan noise at the rear panel, left center of the printer.

3. If no noise is heard, make sure that the connector (J226) on the DC controller PCA and the intermediate connector (J26) are connected securely and not damaged.

4. If the error persists, replace the condensation prevention fan (FM9).

Part number: RK2-5004-000CN

57.00.10 Error To continue turn off then onDuplex fan (FM-2001) malfunction.






2. Remove and reinstall the duplex unit to ensure a secure connection.



57.00.09 Error To continue turn off then on 325




58.0X.04 – 24V Power Supply error24V power supply error occurred during operation.

● 58.01.04 —24V power supply error during operation.

● 58.02.04 — 24V power supply error during boot or wake.

NOTE: If experiencing a 58.02.04 error, check the voltage of the unit on the regulatory sticker. This event is directly related to a 220V printer being plugged into a 110V outlet. Ensure that the voltage of the outlet matches the voltage of the printer.






NOTE: This error might be caused by source power-related issues.

Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues.

2. Ensure that the printer is plugged into a dedicated power outlet. Check to see if there are other products on the voltage line which might be drawing power and causing the issue.

3. Check the connector (J121) on the DC controller PCA.

4. If the error persists and the connector is not damaged, replace the low voltage power supply (LVPS).

For instructions: Removal and replacement: LVPS See the Repair Service Manual for this product.

Part number: RL1-4003-000CN

5. If the error persists, elevate the case using the Standard Support Process.

59.XX.YZ error messages59.00.01

Fusing cooling edge assembly error.







1. Check whether or not both cooling vents are fully closed.

2. If needed, reposition the cooling vent doors correctly.

3. If the error persists, replace the fusing unit.

Fuser (110v) part number: CF367-67928 or CF367-69002


or CF367-69003For instructions: Removal and replacement: Fuser See the Repair Service Manual for this product.

4. If the error persists, make sure that the cable to the cooling unit is seated correctly.

a. Remove the screw and locate the tab.

b. Release the tab to access the cooling unit cable.



5. If the error persists, replace the cooling fan.


59.00.02 An error with the duplexer's side registration motor has occurred.


Follow these troubleshooting steps in the order presented.





2. Check all cables on the duplexer to ensure they are plugged in correctly.

3. If the error persists, replace the duplexing assembly.


59.00.30 or 59.00.40 A printer motor error occurred. Fuser motor error.

● 59.00.30

Fuser motor start up error

● 59.00.40

Fuser motor rotation error






2. Check the fuser for any jammed paper or remnants that might be restricting correct movement of the fuser rollers.

3. Remove and reinstall the fuser.

4. Run the fuser motor test in the actuator drive mode to test the fuser motor.




5. If the test fails, check the connector (J59) of the fuser motor and the connector (J233) on the DC controller PCA, and then test again.











59.05.50 or 59.05.60 A printer motor error occurred. Main motor error.

● 59.05.50

Drum motor start up error

● 59.05.60

Drum motor rotation error






2. Run the drum motor test in the actuator drive mode to test the drum motor.

3. If the test fails, replace the drum drive assembly.


4. Check the connector (J60) of the drum motor and the connector (J222) on the DC controller PCA.

59.05.50 or 59.05.60 329


5. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue.

● Registration assembly

● Drum feed drive assembly

● PIU of Tray 2 and Tray 3

6. If this is the suspected cause and the exact part causing the issue cannot be determined, replace all three parts at the same time.

7. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller PCA.





60.00.0Y, 62.00.00 error messages

60.00.02 Tray 2 lifting errorLifter driver assembly Tray 2 failure.

A tray lift motor error has occurred.


1. Remove the tray 2.

2. Remove the paper and flip the tray upside down.

3. Look for damage to the tray lift mechanism.

Figure 7-66 Tray examples

1 Good Tray mechanism


2 Bad Tray mechanism

4. If the tray is damaged, order a new cassette.

Cassette part number: RM1-9726-000CN

5. If the tray is not damaged, please contact customer support.










5. If the tray is not damaged continue troubleshooting.

6. If the lifter drive assembly (Tray 2) has been removed or replaced, check the connector (J221) on the DC controller PCA and the inter-connector (J21).

7. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the tray 2 paper surface sensors (PS1409 and PS1410).

8. If the error persists, replace the paper pick-up assembly (Tray 2) (includes PS1409 and PS1410).

RM1-9745-000CN








1. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and the interconnector (J21).


3. If the error persists, replace the paper pick-up assembly(Tray 3).

RM1-9745-000CN







1. If this part has been removed or replaced, check the connector (J3005) on the HCI controller PCA J906.


3. If the error persists, replace the lifter drive assembly (Tray 4).











1. If this part has been removed or replaced, check the connectors (J3015 and J917) on the HCI controller PCA.


3. If the error persists, replace the lifter drive assembly (Tray 5).


62.00.00 No system To continue turn off then onInternal system failure.






2. Update the firmware.

3. If the error persists, replace the hard disk drive (HDD).

For instructions: Removal and replacement: HDD See the Repair Service Manual for this product.


65.X0.AZ error messages

65.X0.AZ Output accessory failureOutput accessory is disconnected.

An external paper handling accessory connection has been interrupted.

● 65.40.A0 : Punch Unit disconnected

● 65.50.A0 : Folding Unit disconnected

● 65.80.A0 : Stapler/Stacker disconnected

● 65.80.A1 : Stapler/Stacker Unit connection interrupted

● 65.90.A0 : Booklet maker disconnected





1. Make sure that the latest firmware updates are installed for the engine and the finisher.

2. Make sure that the finisher is grounded correctly.

3. Make sure that the finisher is latched and locked to the print engine.

NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed.

4. Make sure that the communication cable from the finisher to the engine is installed correctly.

5. Make sure that all packing materials have been removed from the paper handling accessory.





3. Make sure that the finisher is latched and locked to the print engine.



5. Make sure that all packing materials have been removed from the paper handling accessory.

6. Make sure that the connectors on the PCAs for the printer are connected securely and not damaged.

7. If the error persists, and none of the previous steps solved the issue, replace the controller PCA assembly (finisher).


66.WX.YZ error messages66.00.20

Over current error.

This is an output device failure related message.

Recommended actionMake sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged.




66.00.40 NVRAM error occurred.

This is a finisher controller board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on.




Recommended action for call-center agents and onsite techniciansIf this error occurs after the finisher stacker controller PCA is replaced, then it is likely that the memory chip was not transferred from the old controller board to the new controller board.




3. Make sure that the finisher is grounded correctly. Make sure that the finisher is latched correctly and locked to the print engine.

4. Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged.


5. Turn the printer off, and then on to try to clear the error.

6. Check whether or not the chip was transferred from the old controller board to the new controller board.

● If the chip was transferred, make sure that it is installed correctly in the mounting socket, make sure that all prongs on the chip are inserted correctly, and that the chip's polarity notch is facing downward.

● If the chip was not transferred, remove and transfer the chip from the old board to the new board, and make sure that the polarity notch on the chip is facing downward.

● If the original memory chip is no longer available, configure the memory chip on the new PCA:

– Adjust the alignment position using steps provided in the Repair Service Manual (page 351).

– Adjust the staple position using steps provided in the Repair Service Manual (page 360).

– Adjust the swing plate using steps. For instructions, go to or search for: Poor Stapling due to misaligned stack in output device (c04548999).

66.00.40 335







66.00.50 This is a CAN-CPU sequence error.

Recommended actionMake sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. Otherwise, there is no further recommended action at this time.


66.00.77 This is an output device communication error.

The communication between the print engine and the finisher has been interrupted or lost.




3. Make sure that the finisher is latched correctly and locked to the print engine.














6. Make sure that the connectors on the stacker controller PCA are connected securely and not damaged.




66.00.79 This is a JetLink communication error.

The printer has lost JetLink communication with the output device.


1. Turn off the printer, and then disconnect the finisher.



3. Reconnect the finisher to the printer.

4. Check and reconnect the JetLink cable (power and communication cable) from the finisher to the printer.

5. Turn the printer on.




Recommended action for call agents and service technicians

If the error was caused by exchanging finishers when the printer was still powered on, perform the following steps:

1. Turn the printer off, and then disconnect the finisher.

66.00.79 337

2. Make sure that the finisher is designed to be used with the printer.

3. Reconnect the finisher to the printer.


66.00.8Z There is an issue with paper delivery. The message varies depending on the cause, but the solution for each message is the same.

● 66.00.80 : Delivery notice with PageID = 0x00

● 66.00.81 : Delivery notice with correct PageInfo

● 66.00.82 : Paper delivered with unexpected timing

An error will occur whenever the output device asks the printer for a delay between pages, but a page arrives sooner than the expected delay to the first paper path sensor of the output device. In most cases this is due to a firmware miscommunication between the output device and the printer rather than a hardware issue.

● 66.00.83 : PageInfo (change) without PageInfo (new)

Recommended action

1. Follow the instructions in the online help.




4. If the error persists, either downgrade or upgrade the printer firmware to a version that is different from what is currently installed on the output device.

IMPORTANT: The firmware on the output device will not be overwritten if it has the same firmware version as the new printer firmware being loaded. Since there is no way of knowing if it is a firmware issue on the output device, or if it is the printer firmware causing the miscommunication, it is best to make sure that both are overwritten with a different firmware version. To have the latest firmware on both, downgrade each version first, and then upgrade each to the latest version.

66.12.46 Finisher - Communication Lost with Stitcher Controller PCA

This error occurs when communication between the stacker-controller board and the saddle-stitcher-controller board is lost or interrupted.















4. Make sure that the connector (J730) on the stacker controller PCA and the wiring between the connector (J22) on the saddle-stitcher controller PCA are connected securely and not damaged.

5. Replace the saddle controller PCA.





66.40.YZ Punch Unit Failure

The message varies depending on the cause, but the solution for each message is the same.

● 66.40.40 : Punch NVRAM error

● 66.40.46 : Punch slide motor error

● 66.40.50 : Punch unit CPU sequence error Punch unit micro controller unable to start punch unit

● 66.40.83 : Punch motor failure



Recommended action





66.50.00 Folding unit failure occurred.

An error has occurred in the folding unit.

Recommended action





66.60.00Media input source 2 lift-up motor malfunction.











5. If the tray is not damaged, please contact customer support.










5. If the tray is not damaged continue troubleshooting.


6. If the lifter drive assembly (Tray 2) has been removed or replaced, check the connector (J221) on the DC controller PCA and the inter-connector (J21).


8. If the error persists, replace the paper pick-up assembly (Tray 2) (includes PS1409 and PS1410).

RM1-9745-000CN

66.60.16 Stacker gear change motor error.

The speed-change motor M110 and sensor PI117 are associated with this error

Finisher error - speed-change motor (M110)

The speed-change motor M110 and sensor PI117 are associated with this error













3. Make sure that the connector (J3) on stacker controller PCA is seated correctly.

4. If the error persists, replace the paper-feed motor assembly (includes the speed change motor M110) or the corresponding assembly.




66.60.25 Stacker Shutter Motor Error.

When the shutter clutch (CL101) and stack-ejection lower-roller clutch (CL102) are on, the shutter moves up (closed) when the stack-ejection motor (M102) turns forward and moves down (open, delivery enabled) when the motor turns backwards.

This error occurs when the shutter home-position sensor (PI113) indicates no change when the stack-ejection motor (M102) is activated for 3 seconds, indicating the shutter is not moving.












2. Check the shutter for damage and if the shutter cannot move freely, replace the upper guide wall (includes the shutter).

Part number: RC4-2455-000CN

3. Remove the lower guide (grate-shaped) and check the shutter home position sensor (PI113) for damage.

4. If it is damaged, replace the shutter home position (HP) sensor assembly.


5. If it is not damaged, make sure that the sensor is securely fastened to the chassis.

6. Check for correct alignment of the shutter mounted on the back of the grate-shaped lower guide and the left mechanism on the finisher chassis.

7. Make sure that the connectors (J6 and J19) on the stacker controller PCA are connected securely and not damaged.

66.60.25 343


8. Observe the electromagnetic clutch (CL101) during operation. If it is not functioning correctly, replace the clutch CL101/CL102.





66.60.27 Stacker Align Motor Error (front) M103.

In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet of paper when it enters the processing tray.

This error occurs when the aligning plate either does not leave or it does not return to the aligning-plate front-home-position sensor.













3. Make sure that there is no paper stuck in the jogger assembly.

4. Check the connector (J4) on the stacker controller PCA and the intermediate connector (J1032) to the motor M103.



5. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the alignment motors.


7. If the error persists, replace the operation tray assembly (offset assembly).





66.60.28 Stacker Align Motor Error (rear) M104.

In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet of paper when it enters the processing tray.

This error occurs when the aligning plate either does not leave or it does not return to the aligning-plate front-home-position sensor.













66.60.28 345



4. Check the connector (J4) on the stacker controller PCA and the intermediate connector (J1032) to the motor M104.

5. Use the DIP switch settings on the stacker controller PCA to test the alignment motors.






IMPORTANT: Any time the stacker controller PCA is replaced, the memory chip containing the finisher settings must MUST be removed and transferred from the old board to the new board. When doing so, observe the polarity of the chip and make sure that the polarity notch on the chip is facing downward.

66.60.31 BIN1 tray motor error. Safety switch on - finisher error - 1st-tray lift/lower motor (M107).


● When the output bin 1 does not active the home-position sensor (PI116) when the output bin 1 shift motor (M107) is driven for 20 seconds.

● When output bin 1 does not move when output bin 1 shift motor (M107) is driven for 4 seconds.

● When output bin 1 switch (MSW103) is activated while output bin 1 is operating.












1. Check for obvious issues with the output device. If none seen, verify tray type. If you do not have the new countermeasure tray and are experiencing error code 66.60.31, or error code 66.60.32 for tray 2, then replace with new tray or trays.

NOTE: Do not replace Tray 2 with a countermeasure tray if it is not causing 66.60.32 errors.

● (New Countermeasure) Stack Upper Tray Assembly (Tray 1) part number: RM2-5324-010CN

● (New Countermeasure) Stack Lower Tray Assembly (Tray 2) part number: RM2-5339-010CN



3. Manually release output bin 1, and then position it at the midpoint of its travel area.

4. Use the DIP switch settings from the Component Test menu on the control panel to test the output bin 1 shift motor M107 on the finisher.

5. If output bin 1 moves during the test, perform the following steps:

a. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly.

NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller.

b. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is aligned correctly with the PI114 sensor body. Also, make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into the sensor PI114.

c. Make sure that the sensor is securely fastened to the chassis.

d. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris.

e. If the error persists, make sure that the intermediate connector (J1040) and the connector on the stacker controller PCA (J7) are connected securely and not damaged, and then test again.

f. If the error persists, replace sensor PI114.

g. If the error persists, replace the stack upper tray assembly.


NOTE: The stack upper tray assembly includes the output bin 1, the shift motor (M1070), switch (MSW103), area sensors, and the area sensor PCA.

6. If output bin 1 does not move during the test, perform the following steps:

a. Check the output-bin tracks for damage.


b. If it is damaged, or if the error persists, replace the stack upper tray assembly.


NOTE: The stack upper tray assembly includes the output bin 1, the shift motor (M1070), switch (MSW103), area sensors, and the area sensor PCA.

c. If the error persists, and none of the previous steps solved the issue, replace the stacker controller PCA.



66.60.32 BIN2 tray motor error.

Finisher error - 2nd-tray lift/lower motor (M108)


● When the output-bin 2 does not activate the home-position sensor (PI115) when the output bin 1 shift motor (M108) is driven for 20 seconds.

● When bin-2 upper limit is detected by PS983, PS982, PS981 on the tray-2-area sensor PCA when no paper has been sensed by the output-bin-2 paper sensor (PI112).










1. Manually release output bin 2, and position it at the midpoint of its travel area.

2. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the outputbin-2-shift motor (M108).



3. If the test fails, check that the intermediate connector (J1040) and the connector on the stacker controller PCA (J8) are connected securely and not damaged, and then test again.

4. If output bin 2 moves during the test, perform the following steps:

a. Verify that the paper-surface sensor flag is not damaged, moves freely, and is aligned correctly with the PI115 sensor body.

b. Verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into the sensor PI114.

c. Make sure that the sensor is securely fastened to the chassis.

d. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris.

e. If the error persists, replace the paper face sensor assembly (includes the PI115 sensor).


5. If output bin 2 does not move during the test, check the output-bin tracks for damage.

6. If it is damaged, or if the error persists, replace the stack lower-tray assembly.


NOTE: The stack lower-tray assembly includes the output-bin-2-shift motor (M108), output-bin-2 area sensors, and the output-bin-2 area sensor PCA.

7. lf the error persists, and none of the previous steps solved the issue, replace the stacker controller PCA.



66.60.33 Stacker roller lift motor error.

Finisher error - lift/lower motor (M107 or M108)

This error occurs when the output-bin 1or 2 does not activate the trays home-position sensor when the output-bin--shift motor (M107) is driven.





66.60.33 349






1. Manually release the failing output bin, and position it at the midpoint of its travel area.

2. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the output-bin shift motor M107 or M108.


4. If the output bin moves during the test, perform the following steps:

a. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly.

NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller.

b. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

c. Make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into the sensor.

d. Make sure that the sensor is securely fastened to the chassis.

e. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris.

f. Check the wiring at the sensor.

g. Check that the connectors on the stacker controller PCA are connected securely and not damaged.

5. If the error persists, replace the output-bin assembly.


66.60.34 Stacker Assist Motor Error.

In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition to the stack-ejection roller to support the rear end of the stack during stack ejection.

This error occurs when the stacker trailing-edge guide does not leave its home position (PI109) after the stack trailing-edge motor (M109) has been turned on for 3 seconds.












1. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the trailing edge motor M109 (stack trailing-edge assist motor).

2. If the trailing-edge assist guide does not move, perform the following steps:

a. Make sure that the connector (J4) on the stacker controller PCA is connected securely and not damaged.

b. Check the wiring at motor M109 and sensor PI109.

c. Replace the operation tray assembly (processing tray).


3. If the error persists, and none of the previous steps solved the issue, replace the stacker (stapler/stacker kit).


66.60.48 Stacker-CPU communication error.

This error occurs when the stacker-controller board on the finisher has had an internal communication error between the two processors on the board.

Recommended action


2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door.

3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor.



66.60.50 Stacker-CPU sequence error.

This error occurs when the stacker-controller board on the finisher has had an internal sequence error.

Recommended action


2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door.

3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor.

66.80.01 Y-align malfunction.

In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray.

The error occurs when the aligning plate either does not leave or it does not return to the aligning-plate front-home-position sensor.












3. Check the connector (J4) on the stacker controller PCA and the intermediate connector (J1032).










66.80.02 Jogger malfunction.

In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray.

The error occurs when the aligning plate either does not leave or it does not return to the aligning-plate front-home-position sensor.












3. Check the connector (J4) on the stacker controller PCA and the intermediate connector (J1032).




66.80.02 353





66.80.03 Stapler malfunction.

M105 Stapler mobility motor (Staple-Shift Motor) and PI110 Stapler home sensor (Stapler home position sensor) error.










1. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the upper stapler-shift motor (M105) in the finisher.

● If the stapler unit moves correctly, skip to the next step.

● If the stapler unit does not move correctly or moves erratically, perform the following steps:

a. Check the staple connecting cable (FFC) for damage (dents, folds, and/or tears).

b. If it is damaged, replace the staple connecting cable.


c. Check the FFC connectors and cable mounting areas.

d. Test again.

2. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the stapler-shift home-position sensor (PI110) in the finisher.

● If the sensor does not change state when the stapler unit is moved from the home position, perform the following steps:



a. Make sure that the sensor is securely fastened to the chassis.

b. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris.

c. Check the wiring at the sensor.

d. Make sure that the connectors (J5 and J6) on the stacker controller PCA are connected securely and not damaged.

3. If the test fails, the connectors are damaged, or the error persists, replace the stapler/stacker staple assembly.


NOTE: The stapler assembly includes the upper stapler-shift motor M105 , the stapler-shift home position sensor PI110, stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).

66.80.21 Lift up malfunction occurred.

Recommended actionTurn the printer off, and then on.

66.80.22 Lift down malfunction


66.80.23 Lift sensor malfunction


66.80.33 Output roller malfunction occurred.


66.80.35 Self priming malfunction


66.80.21 355

66.80.36 Stapler Stacker motor error

Finisher upper-stapler motor failure (M41)

This error occurs either when the stapler does not leave the stapler home position (PI120) after staple motor (M41) is driven for 0.4 seconds or it does not return to the stapler home position after the staple motor has detected a motor-lock condition and the motor is driven backwards for 0.4 seconds, attempting to reach home position.

The stapler-safety switch (MS103) assures that the stapler motor (M41) is disabled when it senses a finger might be in the stapler.











● If the stapler unit moves correctly, skip to the next step.


a. Check the staple connecting cable (FFC) for damage (dents, folds, and/or tears).

b. If it is damaged, replace the staple connecting cable.


c. Check the FFC connectors and cable mounting areas and reseat if necessary.

d. Test again.

2. If the error persists, replace the staple sub-assembly.




3. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the staplershift home-position sensor (PI120) in the finisher.

● If the sensor changes state when the stapler unit is moved from the home position, skip to the next step.

● If the sensor does not change state, perform the following steps:




d. Make sure that the connector (J5) on the stacker controller PCA is connected securely and not damaged.

4. If any connectors are damaged or the error persists, replace the stapler/stacker staple assembly.


NOTE: The stapler assembly includes the upper stapler-shift motor M41, the stapler-shift home position sensor PI120, the stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).

66.80.38 Stacker Stapler Mechanism Failed

This error occurs when stapler-alignment-interference sensor (PI116) is activated, signaling that the stapler unit is not in its correct position for stapling to occur. This is to prevent damage to stapler from occurring when stapler is positioned over one of the three stoppers when the signal to staple has been sent.










1. If the stapler unit does not move correctly or moves erratically, check the staple connecting cable (FFC) for damage (dents, folds, and/or tears).

66.80.38 357


2. If it is damaged, replace the staple connecting cable.


3. If the stacker controller PCA was recently replaced, adjust the staple alignment and staple position.

4. If the stapler is not positioned over a stopper when this error occurs, perform the following steps:

a. Make sure that the stapler unit is mounted correctly and securely fastened to the base.

b. Make sure that the sensor is not obstructed or damaged.

c. Make sure that the sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

5. If the sensor flag is damaged or the error persists, replace the staple sub-assembly (includes the stapler unit and the base).


66.80.46 Stacker Staple Slide motor error

Finisher upper stapler shift motor failure (M105).


● When the stapler does not leave the stapler-shift home-position sensor (PI110) after the stapler-shift motor (M105) has driven for 5 seconds.

● When the stapler fails to return to the stapler-shift home-position sensor (PI110) after the stapler-shift motor (M105) has driven for 20 seconds.













● If the stapler unit moves correctly, continue to the next step.


a. Check the staple connecting cable (FFC) for damage (dents, folds, and/or tears). If it is damaged, replace the staple connecting cable.


b. Check the FFC connectors and cable mounting areas.

2. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the stapler-shift home-position sensor PI110 in the finisher.

● If the sensor changes state when the stapler unit is moved from the home position, continue to the next step.

● If the sensor does not change state, perform the following steps:




d. Make sure that the connector (J6) and the intermediate connector (J1040) on the stacker controller PCA are connected securely and are not damaged.

e. Test again.

3. If the test fails, any connectors are damaged, or the error persists, replace the stapler/stacker staple assembly.


NOTE: The stapler assembly includes upper stapler-shift motor M105, the stapler-shift home position sensor PI110, the shift-position-plate assembly, the stapler unit, and the flat-flexible cable (FFC).

66.80.51 System error (firmware error).


66.80.55 System error 5 (firmware error).



66.80.56 System error 6 (firmware error)







Recommended action


66.80.60 System error 10 (inter-page delay mismatch).

Recommended action


66.80.61 System error 11 (lifter task trouble).


66.80.62 System error 12 (inter-page delay mismatch).








Recommended action


66.80.70 Page-info in flush.


66.80.71 Flush request in PDLV.


66.80.72 Delivery notice error.


66.80.73 Flush request in checking paper path.


66.80.63 361

66.80.74 Checking paper path start in PDLV.


66.80.75 Flush request in flush.


66.80.76 Non-flush complete.

Recommended action

1. Follow the instructions in online help.


3. If the error persists, refer to the output device/finisher service manual.

66.90.10 Booklet Interlock Switch Error

There are three switches in the booklet maker finisher: SW1 (the saddle-guide switch also known as the inlet-door switch), SW3 (the booklet-ejection-door switch), and MS31 (the front-door switch). The Stapler/Stacker finisher only has one switch, MS31 for the front door of the finisher. All three switches detect if the associated door or guide plate is open or closed. Each one of the switches also has a sensor (SW1/PI9, SW3/PI3, and MS31/PI32) that acts as a backup and detects the same information as the switches.

The error occurs when all the doors and guides are closed and there is a mismatch in readings between the sensors and the switches. For example, the front door finisher door is closed, PI32 senses the door is closed, but MS31 senses the door is still open.

Associated finisher door and guide switches and sensors are as follows:

● Saddle-guide switch SW1 and saddle-guide sensor PI9

● Booklet-ejection-door switch SW3 and booklet-ejection-door sensor PI3

● Front-door switch MS31 and front-door sensor PI32











1. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the following doors, sensors, and switches to try and isolate which component is causing the error.

● PI32 - front door 1 sensor

● PI3 - booklet door 1 sensor (booklet delivery-door sensor)

● PI9 front door 2 sensor (saddle guide-door sensor or inlet-door sensor)

● SW3 booklet door 2

2. Make sure that the sensors are securely fastened to the chassis.

3. Check the switches and sensors for damage and clean the sensors by gently blowing clean air into the sensor to remove dust and debris.

4. Check the connectors at the switches and sensors.

5. Check the tabs that activate the switches and sensors on the doors and guides for damage.

6. Make sure that the tabs are aligned with the switches and sensors.

7. Make sure that the connectors on the stacker controller PCA (J719/MS31 and J707/PI32) are connected securely and not damaged.

8. If it is damaged, replace the stacker controller PCA.



9. Make sure that the connectors on the saddle controller PCA (J4/SW1, J10/PI9, J4/SW3, and J11/PI3) are connected securely and not damaged.

10. If it is damaged, replace the saddle controller PCA.


11. If the connectors are not damaged and the error persists, replace the PCA that is associated with the failed switch/sensor.




66.90.29 Booklet Staple Motor Error (rear)

The booklet maker stitch-staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW5) is part of the rear-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW5, the stitch motor (M6) is included in the saddle-stapler assembly.

NOTE: To replace the switch (SW5) or replace the stitch motor will require that the entire saddle-stapler assembly be replaced.


● When the rear booklet-maker-stapler stitching-home-position sensor (SW5) does not turn on when the stitch motor (rear) (M6) has driven forward for 0.5 seconds.


1. Check the rear-stitch stapler for jammed staples.

2. Clear any jammed or loose staples.

3. Make sure that the staples in use are HP-approved, and if necessary, replace the staple cartridge.








4. Check the staple unit for damage. If it is damaged, replace the saddle-stapler assembly.



5. If the error persists, make sure that the connector (J8) on the saddle-stitcher controller PCA is connected securely and not damaged.

6. Check the wiring at the rear-saddle-stitch stapler and the saddle-stapler assembly for damage and secure seating.

7. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for damage, remove any foreign material, and make sure it is aligned correctly with the saddle-stitch-stapler assembly.

8. If the error persists, replace the saddle controller PCA.




Part description:

66.90.30 Booklet Staple Motor Error (front)

The booklet maker stitch-staplers do not move to different locations in relation to the paper like the main stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during the actual stapling of the booklet. The stitch-home-position switch (SW7) is part of the front-stitch stapler unit and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW7, the stitch motor (M7) is included in the saddle-stapler assembly.

NOTE: To replace the switch (SW7) or stitch motor will require that the entire saddle-stapler assembly be replaced.


● When the front booklet-maker-stapler stitching-home-position sensor (SW7) does not turn on when the stitch motor (front) (M7) has driven forward for 0.5 seconds.

● When the front booklet-maker-stapler stitching-home-position sensor (SW7) does not turn off when the stitch motor (front) (M7) has driven forward for 0.5 seconds.








1. Check the front-stitch stapler for jammed staples.




4. Check the staple unit for damage. If it is damaged, replace the saddle-stapler assembly.



5. If the error persists, make sure that the connector (J8) on the saddle-stitcher controller PCA is connected securely and not damaged.

6. Check the wiring at the front-saddle-stitch stapler and the saddle-stapler assembly for damage and correct seating.

66.90.30 365


7. Check the connector that the saddle-stitch-stapler assembly engages inside the finisher for damage, remove any foreign material, make sure it is aligned correctly with the saddle-stitch-stapler assembly.



66.90.41 Booklet Nip Motor Error

The paper-fold motor (M2), which is located in the booklet making area of the finisher, drives the rotation of the folding rollers to create desired fold in the paper.


● When the number of pulses by the paper-fold-motor clock sensor (PI4) is less than the expected standard value.

● When the status of the paper-fold home-position sensor (PI21) does not change when the paper-fold motor (M2) has driven for 3 seconds.





1. Check the area around the folding rollers for a jam.

2. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the paper-fold motor (M2) in the finisher.

3. If the folding rollers rotate correctly, check sensors PI4 and PI21 for damage.

a. Check the paper-fold motor-clock sensor PI4 and sensor PI21 for damage.

b. Make sure that the sensor flags are not damaged, move freely, and are aligned correctly with the PI48 and PI21 sensor bodies.

c. Make sure that the sensors are securely fastened to the chassis.

d. Carefully clean each sensor body with a clean, lint-free cloth, or gently blow clean air across each sensor to remove dust and debris.

e. Check the wiring at the PI4 sensor, and make sure that the connector (J3) on the saddle-stitcher controller PCA is connected securely and not damaged.

f. Check the wiring at the PI21 sensor, and make sure that the connector (J18) on the saddle-stitcher controller PCA is connected securely and not damaged.



g. If the error persists, replace the motor mount assembly (includes sensor PI4, sensor gears, and the paper-fold motor M2).


NOTE: If the PI21 sensor is damaged, elevate the case.

4. If the folding rollers do not rotate correctly, perform the following steps:

a. Check the folding-roller gears and connecting gears between the paper-fold motor M2 and the folding rollers for damage. Replace components as necessary.

b. Check the folding rollers, and replace the folding rollers that show wear or damage. If damaged, elevate the case.

c. If the error persists, replace the saddle-feed motor assembly (includes the paper-fold motor M2 and motor-clock sensor PI4).




66.90.42 Booklet Paper Position Select Motor Error

The paper-positioning-plate motor (M4), located in the booklet making area of the finisher, controls the up and down positioning of the stacked paper for stitch stapling and folding.


● When the paper-positioning-plate home-position sensor (PI7) does not turn on when the paper-positioningplate motor (M4) has driven for 1500 pulses.

● When the paper-positioning-plate home-position sensor (PI7) does not turn off when the paper-positioningplate motor (M4) has driven for 300 pulses.





1. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the paperpositioning plate motor (M4) in the finisher.

During the test, observe the movement of the booklet-maker-guide plate, and make sure it is not obstructed or damaged.

2. Remove the booklet maker output bin to gain access to the paper-position-plate home-position sensor PI7 and delivery door.

66.90.42 367


3. Remove the plate that holds PI7, and then carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris.

4. Make sure that the sensor is securely fastened to the plate.

5. Check the wiring at the sensor.




66.90.43 Booklet Paper Guide Motor Error

The guide motor (M3), located in the booklet-making area of the finisher, controls the position of the guide plate. The guide plate is positioned in front of the folding rollers as the paper stack is being stapled, allowing the bottom edge of the paper to smoothly pass by the folding rollers. When the stacked paper is lowered to the folding position, the guide motor (M3) lowers the guide plate out of the way to allow the paper stack to be pushed into the folding rollers.


● When the guide-home-position sensor (PI13) does not turn on when the guide motor (M3) has driven for 700 pulses.

● When the guide-home-position sensor (PI13) does not turn off when the guide motor (M3) has driven for 50 pulses.






2. Make sure that the sensor is securely fastened to the plate.

3. Check the wiring at the sensor.


5. Check the guide, gears, and gear tracks on the front and rear frame for damage.

6. Use the Component Test option from the Diagnostic Tests menu on the control panel to test the M3 guide motor.




8. If there is any damage, or the error persists, replace the guide motor M3 and the guide-home-position sensor PI13 together.

Guide motor M3 part number: 4G3-0725-000CN

Guide sensor PI13 part number: FM6-2283-000CN

66.90.44 Booklet Align Motor Error

The alignment motor (M5), located in the booklet making area of the finisher, drives the two alignment plates that adjust the side edges of the stacked paper so that the sheets of paper in the stack is perfectly aligned with one another.


● When the aligning-plate home-position sensor (PI5) does not turn on when the aligning-plate motor (M5) has driven for 500 pulses.

● When the aligning-plate home-position sensor (PI5) does not turn off when the aligning-plate motor (M5) has driven for 50 pulses.





1. Observe the movement of the alignment plates during a booklet maker stacking operation.

2. If the alignment plates move during the operation, perform the following steps:

a. Check sensor PI5 for damage.

b. Make sure that the sensor flag is not damaged, moves freely, and is aligned correctly with the sensor body.

c. Make sure that the sensor is securely fastened to the plate.

d. Carefully clean the sensor body by gently blowing clean air across the sensors to remove dust and debris.

e. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make sure that the plates are aligned correctly with each other on the drive gear.

3. If the alignment plates do not move during the operation, perform the following steps:

a. Remove motor M5 and check the gears between the motor and alignment plates for damage. Replace components as necessary.

b. Make sure that the connector (J7) on the saddle-stitcher controller PCA is connected securely and not damaged.

c. Check the wiring at the M5 motor.

66.90.44 369


d. If the alignment plates or the alignment-plates drive gear has been removed or replaced, make sure that the plates are aligned correctly with each other on the drive gear.

66.90.45 A booklet push motor error occurred.

This error typically occurs when the paper-pushing-plate home-position sensor (PI14) does not turn on when the paper-pushing-plate motor (M8) has driven for 0.3 seconds.

This error can also occur under one of the these conditions:

● When the paper-pushing-plate home-position sensor (PI14) does not turn off when the paper-pushing-plate motor (M8) has driven for 80 ms

● When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn off when the paperpushing-plate motor (M8) has driven for 80 ms

● When the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI1) is less than the expected standard value

● When the paper-pushing-plate leading-edge-position sensor (PI15) does not turn on when the paperpushing-plate motor (M8) has driven for 0.3 seconds





1. Open the front finishing door, and then activate the front-door switch (MSW31) and front-door sensor (PI32) so that the finisher will operate with the front door open.

2. Turn the engine and finisher power off to clear the error, and then turn the power on.

CAUTION: Operating the finisher with the front door open exposes moving parts that can cause serious injury. Be very careful operating the finisher with the front door open.

3. Initiate a booklet making print job from the control panel.

4. Observe the movement of the paper-pushing plate motor M8 (located in the lower-right front corner of the finisher), associated gears, and the paper-pushing plate for correct motion.

● If motor M8 does not rotate, replace the motor mount assembly (includes the paper-pushing-plate motor M8).


● If motor M8 does rotate but the paper-pushing plate does not move or moves erratically, and the drive gears or paper-pushing plate are worn or damaged, replace the motor mount assembly (includes the paper-pushing-plate motor M8).




5. If motor M8 does rotate and the paper-pushing plate moves correctly, the plate movement sensors might have failed.

a. Check the paper-pushing-plate home-position sensor PI14, pushing-plate leading-edge-position sensor PI15, and paper-pushing-motor clock sensor PI1.

b. Make sure that the sensors are securely fastened to the chassis.

c. Check sensor PI1, sensor PI4, and sensor PI15 for damage.

d. Make sure that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are connected securely and not damaged.

e. Check the wiring at the sensors.

6. If the connectors are damaged or the error persists, replace the saddle controller PCA.


66.90.49 A booklet motor error or booklet push motor error occurred.

Finisher - paper-pushing-plate motor (M8).

This error can occur under one of these conditions:

● When the paper-pushing-plate home-position sensor (PI14 or PI 15) does not turn on when the paperpushing-plate motor (M8) has been driven for 0.3 seconds.

● When the paper-pushing-plate home-position sensor (PI14 or PI15) does not turn off when the paperpushing-plate motor (M8) has been driven for 80 ms.

● When the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI14 or PI15) is less than expected standard value.




Recommended action

1. Open the front finishing door, and activate the front-door switch (MSW31) and front-door sensor (PI32) so that the finisher will operate with the front door open.

2. Turn the engine and finisher power off to clear the error, and then turn the power on.

CAUTION: Operating the finisher with the front door open exposes moving parts that can cause serious injury. Be very careful operating the finisher with the front door open.

3. Initiate a booklet making print job from the control panel.

66.90.49 371


4. Observe the movement of the paper-pushing plate motor M8 (located in the lower-right front corner of the finisher), associated gears, and the paper-pushing plate for correct motion.

● If motor M8 does not rotate, replace the motor mount assembly (includes the paper-pushing-plate motor M8).


● If motor M8 does rotate but the paper-pushing plate does not move or moves erratically, and the drive gears or paper-pushing plate are worn or damaged, replace the motor mount assembly (includes the paper-pushing-plate motor M8).


5. If motor M8 does rotate and the paper-pushing plate moves correctly, the plate movement sensors might have failed.

a. Check the paper-pushing-plate home-position sensor PI14, pushing-plate leading-edge-position sensor PI15, and paper-pushing-motor clock sensor PI1.

b. Make sure that the sensors are securely fastened to the chassis.

c. Check sensor PI1, sensor PI4, and sensor PI15 for damage.

d. Make sure that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are connected securely and not damaged.

e. Check the wiring at the sensors.

6. If the connectors are damaged or the error persists, replace the saddle controller PCA.


66.90.50 Booklet-CPU sequence error

Recommended action



69.XX.YY error messages69.11.YZ

There is a duplexer error.

Recommended action






70.00.00 Error To continue turn off then onThe printer experienced a DC controller failure.











80.XX.YY, 82.XX.YY error messages

80.0X.YY Embedded Jetdirect ErrorAn Embedded HP JetDirect print server critical error has occurred.

● 80.01.80 : (event log) No heartbeat

● 80.01.81 : (event log) Reclaim timeout

● 80.01.82 : (event log) Invalid data length

● 80.01.8B : (event log) Invalid max outstanding packet header field

● 80.01.8C : (event log) Invalid channel mapping response

● 80.03.01 : (event log) No PGP buffers

● 80.03.02 : (event log) Channel table full

● 80.03.03 : (event log) Producer index not reset

● 80.03.04 : (event log) Consumer index not reset

● 80.03.05 : (event log) Queue position size too small

70.00.00 Error To continue turn off then on 373


● 80.03.06 : (event log) Transport overflow

● 80.03.07 : (event log) No overflow packets

● 80.03.08 : (event log) Invalid identify response

● 80.03.09 : (event log) Invalid channel map return status

● 80.03.10 : (event log) Invalid reclaim return status

● 80.03.12 : (event log) Datagram invalid buffer

● 80.03.13 : (event log) Max stream channels

● 80.03.14 : (event log) Max datagram channels

● 80.03.15 : (event log) Card reset failed

● 80.03.16 : (event log) Self-test failure

● 80.03.17 : (event log) Unknown PGP packet

● 80.03.18 : (event log) Duplicate I/O channel



2. Remove the RJ45 cable.


4. Reconnect the RJ45 cable.




2. Remove the RJ45 cable.


4. Reconnect the RJ45 cable.









82.73.46, 82.73.47 A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.

Recommended action


2. If the error persists, run the Clean Disk option from the Preboot menu.


b. Turn the printer on, and then when 1/8 displays, touch the HP logo in the middle of the screen to open the Clean Disk menu.


● Administrator

● Clean Disk



3. Reload the firmware.

98.0X.0Y error messages

98.00.01 or 98.01.00 Corrupt data in firmware volumeData corrupt has occurred in the firmware volume.

Recommended action






● Administrator

● Clean Disk




82.73.46, 82.73.47 375

98.00.02 Corrupt data in the solutions volumeData corrupt has occurred in the solutions volume.

Recommended action






● Administrator

● Clean Disk




98.00.03 Corrupt data in the configuration volumeData corrupt has occurred in the configuration volume.

Recommended action






● Administrator

● Clean Disk




98.00.04 Corrupt data in the job data volumeData corrupt has occurred in the job data volume.


Recommended action


2. Rerun the file erase function.


99.00.01 Upgrade not performed file is corruptA remote firmware upgrade (RFU) was not performed.

This is a CRC error in the firmware image (bad image).

Recommended action

▲ Download the firmware upgrade file, and then attempt the upgrade again.

Go to: HP FutureSmart - Latest Firmware Versions

99.00.02 Upgrade not performed timeout during receiveA remote firmware upgrade (RFU) was not performed.

The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.

Recommended actionThe most common cause is an issue with the network environment.

1. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again.

NOTE: If the upgrade is being performed over the network, check the link light on the ethernet connection on the printer formatter. Make sure that one light is solid and the other is blinking, which signals that data is passing over the ethernet connection. This is an indication of a good physical connection.

2. If the error persists, use the USB upgrade method.

For more information, go to HP Enterprise, HP Managed - Update the printer firmware.

99.00.03 Upgrade not performed error writing to diskA remote firmware upgrade (RFU) was not performed.

This is a disk error. It might indicate a hard disk failure.

Recommended action

1. Download the firmware file again.

NOTE: Make sure to download the printer- specific firmware file.

2. Resend the remote firmware upgrade (RFU).




3. If the error persists, disconnect and reconnect the connections to the hard disk drive (HDD), and then try again.

4. If the error persists, run the Format Disk option from the Preboot menu.


b. Turn the printer on, and then when 1/8 displays, touch the HP logo in the middle of the screen to open the Format Disk menu.


● Administrator

● Format Disk



5. Download the firmware from the Preboot menu.





The issue is an I/O timeout when reading the header.

The most common cause is an issue with the network environment.

Recommended action






The issue is an I/O timeout when reading image data.

The most common cause is an issue with the network environment.



Recommended action





99.00.06 Upgrade not performed error reading upgradeA remote firmware upgrade (RFU) was not performed.

The issue is an unexpected read error when reading the header number and size.

Recommended action



2. Resend the Remote Firmware Upgrade (RFU).





The issue is an unexpected read error when reading the rest of the header.

Recommended action








The issue is an unexpected read error when reading image data.



Recommended action







99.00.09 Upgrade canceled by userA remote firmware upgrade (RFU) was not performed.

The RFU was canceled.

Recommended action

▲ Resend the remote firmware upgrade (RFU).


The RFU was canceled when reading the header number and size.

Recommended action



The RFU was canceled when reading the rest of the header, after reading the header number and size.

Recommended action


99.00.12 Upgrade not performed the file is invalidA remote firmware upgrade (RFU) was not performed.

The header number is 1, but the header size does not match version 1 size.

Recommended action

1. Download the remote firmware upgrade (RFU) file again.

Make sure that you download the file for the correct printer model.




2. Resend the RFU.


The header number is 2, but the header size does not match version 2 size.

Recommended action




2. Resend the RFU.


The file is invalid.

Recommended action




2. Resend the RFU.

99.00.2x There is a compatibility issue with the firmware.

The specific message varies depending on the cause, but the solution for each message is the same.

● 99.00.20 (event log)

The bundle is not for this product.

● 99.00.21 (event log)

The bundle is not signed with the correct signature, or the signature is invalid.

● 99.00.22 (event log)

The bundle header version is not supported by this firmware.

● 99.00.23 (event log)

The package header version is not supported by this firmware.

● 99.00.24 (event log)

The format of the bundle is invalid.

99.00.13 Upgrade not performed the file is invalid 381



● 99.00.25 (event log)

The format of the package is invalid.

● 99.00.26 (event log)

A CRC32 check did not pass.

● 99.00.27 (event log)

An I/O error occurred while downloading the bundle.

Recommended action

1. 99.00.27 only: Turn the product off, and then on.

2. Download the correct firmware file, and then resend the firmware upgrade.

Go to: HP FutureSmart - Latest Firmware Versions

3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

99.01.xx A firmware install error has occurred.

The specific message varies depending on the cause, but the solution for each message is the same.

● 99.01.00

● 99.01.10

● 99.01.20

● 99.01.21

Recommended action

▲ Reload the firmware.

99.02.01 Firmware installation was successful.

Recommended action


99.02.09 Firmware upgrade cancelled by user.

Recommended action




99.09.60 Unsupported diskThis is a Preboot menu error.

The hard disk currently installed is not recognized or supported by the printer.

Recommended actionInstall the correct hard disk for this printer.

99.09.61 Unsupported diskThe hard disk drive installed is not support in this printer.

The hard disk drive (HDD) is not encrypted and the printer is configured for an encrypted HDD.

Recommended action

NOTE: Do NOT replace the formatter board, it will not resolve this error.

▲ Access the Preboot menu, and then select Lock Disk to lock the disk.

a. Access the Preboot menu

b. Turn the product on.

c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.

d. Use the arrow buttons on the touchscreen to navigate the Preboot menu.

e. Touch the OK button to select a menu item.

99.09.62 Unknown diskThis error indicates that there is an encryption mismatch between the HDD and the formatter.

This typically happens because an HDD was swapped into a device from another device.





Recommended action


1. Use the Preboot menu to unlock the disk.

a. Access the Preboot menu

b. Turn the product on.

c. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu item opens.

99.09.60 Unsupported disk 383


d. Use the arrow buttons on the touchscreen to navigate the Preboot menu.

e. Touch the OK button to select a menu item.

2. If a disk is to be reused in a different product, execute the Erase and Unlock procedure from the Preboot menu, and then reload the firmware.

▲ From the Preboot menu, open the following menus:

● Administration (select 3)

● Manage Disks (select 6)

● Boot Device (select 6)

● Erase / Unlock (select 2)

3. If the previous steps did not resolve the issue, replace the hard disk drive.

99.09.63 Incorrect diskExpected encrypted hard disk drive is not present.

This is expected behavior when installing a new hard disk drive in a device where the previous hard disk drive was encrypted.

Recommended action

1. Execute the Erase and Unlock procedure from the Preboot menu, and then reload the firmware.

▲ From the preboot menu, open the following menus:

● Administration (select 3)

● Manage Disks (select 6)

● Boot Device (select 6)

● Erase / Unlock (select 2)

NOTE: Once the printer reboots, the next error that will come up with will be a 99.09.67 error which means there is no FW on the disk.

2. Follow the procedure to load firmware on a new hard disk drive.

NOTE: You do not need to manually lock the disk anymore. next time it boots it will automatically lock the disk.

Do NOT replace the formatter board, it will not resolve this.

99.09.64 Disk malfunctionA fatal hard disk failure has occurred.

Recommended actionReplace the hard disk drive (HDD).




99.09.65 Disk data errorDisk data corruption has occurred.

Recommended action


▲ Use the Format Disk procedure from the Preboot menu, and then resend the remote firmware upgrade (RFU).

For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure.

99.09.66 No disk installedA disk drive is not installed in the printer.

Recommended action

1. Install a compatible hard disk drive.

2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected securely.




99.09.67 Disk is not bootable please download firmwareThis is an error indicating that there is no firmware installed on the disk.

This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.

NOTE: When installing a new hard drive or eMMC, the disk should be formatted through the Preboot menu, BEFORE loading firmware.

Recommended action

1. Press any button to continue to the main Preboot menu.

2. Press the Help button to view help text for the error.

3. Select the Administration menu.

NOTE: If there is a password assigned to the Administrator, a prompt to type the printer displays. Type the password to continue.

4. Select the Format disk option, select OK.

5. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the printer.


99.09.65 Disk data error 385




6. Download new firmware to the printer.




99.39.73The eMMC has reached its maximum usage and is now read-only.







2. If the error persists, turn the printer off and remove and reseat the eMMC unit.

3. If the error still persist, perform and Erase and Unlock from the Preboot menu.



6. If the error still persists after all the above troubleshooting, replace the eMMC.

99.XX.YY A message of this form indicates a firmware installation error.

Recommended actionReload the firmware.




Alphabetical control panel messages8

Use the following alphabetical message to see further information on the message.

Alpha error messages

<binname> full Remove all paper from binThe specified output bin is full.

Recommended action

▲ Empty the bin to continue printing.

<Supply> low OR Supplies lowThe printer indicates when a supply level, or more than one supply, is low. Actual toner cartridge life might vary. There is no need to replace the toner cartridge at this time unless print quality is no longer acceptable.

When multiple supplies are low, more than one event code is recorded.

● 10.00.60 : (event code) Black toner cartridge

● 10.23.60 : (event code) Fuser Kit

Recommended actionIf print quality is no longer acceptable, replace the supply.

● Toner cartridge part number: CF325-67901

● Fuser (110v) maintenance kit part number: C2H67-67901


NOTE: When an HP supply has reached its approximate end of life, the HP Premium Protection Warrant ends.

<Supply> very low OR Supplies very lowThe printer indicates when a supply level, or more than one supply, is low. Actual toner cartridge life might vary. There is no need to replace the toner cartridge at this time unless print quality is no longer acceptable.

When multiple supplies are low, more than one event code is recorded.

Alphabetical control panel messages 387



Recommended actionIf print quality is no longer acceptable, replace the supply.




NOTE: When an HP supply has reached its approximate end of life, the HP Premium Protection Warrant ends.

<Tray X> liftingThe printer is in the process of lifting paper in the indicated tray.

● X = 2: Tray 2

● X = 3: Tray 3

● X = 4: Tray 4

● X = 5: Tray 5


[File System] device failure To clear touch “OK”The specified printer has failed.

Recommended actionTouch the OK button to clear the error.

[File System] file operation failure To clear touch “OK”A PJL file system command attempted to perform an invalid operation.


[File System] file system is full To clear touch “OK”A PJL file system command could not store something on the file system because the file system is full.


▲

388 Chapter 8 Alphabetical control panel messages

[File System] is not initializedThis file-storage component must be initialized before use.

Recommended actionUse the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.

▲

[File System] is write protectedThe file system is protected and no new files can be written to it.


▲

Accept bad signatureThe product is performing a remote firmware upgrade and the code signature is invalid.

Recommended action

▲ Download the correct firmware upgrade file for the product, and then reinstall the upgrade.


ADF not detectedThe document feeder was not detected when the printer initialized.

Recommended actionMake sure that the document feeder cables are connected securely and not damaged.

Bad duplexer connectionThis message indicates that the duplexer is not connected correctly or has been pulled out and must be reinserted before printing can continue.

Recommended action


2. Reconnect the duplexer.



Bad optional tray connectionThe optional tray is not connected, not connected securely, or a connection is not working correctly.

[File System] is not initialized 389


Recommended action

1. Turn the printer off.

2. Remove and then reinstall the optional tray.

3. Reconnect the connectors for the tray.


5. If the error persists, elevate the case.

CancelingThe printer is canceling the current job.


Canceling...<jobname>The printer is canceling the current job <jobname>.


Cartridge LowThis message displays even though the toner cartridge is new.

Recommended action

1. Remove, and then reinstall the toner cartridge.

2. Make sure a genuine HP supply is used.



Cartridge Memory AbnormalThis message displays even though the toner cartridge is new.

Recommended action


2. Reconnect the connector (J305) on the DC controller PCA.



Cartridge OutThis message displays even though the toner cartridge is new.


Recommended action


2. Make sure a genuine HP supply is used.



Checking engineThe printer is conducting an internal test.


Checking paper pathThe printer is checking for possible paper jams.


Chosen personality not available To continue, touch “OK”A print job requested a printer language (personality) that is not available for this printer. The job will not print and will be cleared from memory.

Recommended actionPrint the job by using a print driver for a different language, or add the requested language to the printer (if possible). To view a list of available personalities, print a configuration page.

Clearing event logThis message is displayed while the event log is cleared. The printer exits the menus when the event log has been cleared.


Clearing paper pathThe printer is attempting to eject jammed paper.

Paper is detected in the paper path. The printer will attempt to eject it.

Recommended action

1. Check the progress at the bottom of the control panel display.

2. If a jam is not cleared, remove the paper.

3. No further action necessary.


Close Front doorThe front door of the printer is open.

Recommended action

1. Close the door.

2. Run the switch test in the sensor monitor mode to test the front door open detection switch.

3. If the test fails, replace the interlock switch assembly.


4. Reconnect the connector (J3) of the front door open detection switch and the connector (J302) on the DC controller PCA.

5. Check the sensor flag on the front door open detection sensor. If the flag is damaged, replace the front door assembly (includes the flag).


Close Left doorThe left door of the printer is open.

Recommended action

1. Close the door.

2. Run the switch test in the sensor monitor mode to test the left door open detection switch.



4. Reconnect the connector (J10) of the left door open detection switch and the connector (J302) on the DC controller PCA.

5. Check the sensor flag on the left door open detection sensor.

6. If the flag is damaged, replace the left door assembly.


Close Lower Right doorThe optional paper feeder right door is open.

Recommended action

1. Close the door and allow the printer to attempt to clear the error.

2. If the error persists, run the switch test in the sensor monitor mode to test the right door open detection switch.

3. If the sensor/switch test fails, check the connector (J2) of the right door open detection switch and the connector (J209) on the DC controller PCA, and then test again.


4. If the error persists, replace the paper pickup assembly (includes the right door open detection switch).

Trays 2-3 (engine) part number: RM1-9745-000CN

Tray 4 part number: RM2-0709-000CN

Left tray, Tray 5 part number: RM2-0708-000CN

5. If the error persists, check the sensor flag on the right door open detection sensor.

6. If the flag is damaged, replace the right door assembly (lower).


Close Upper Right DoorThe upper right door is open or the message displays even though the upper right door is closed.

Recommended action

1. Close the door.

2. Run the switch test in the sensor monitor mode to test the right door open detection switch.



4. Reconnect the connector (J2) of the right door open detection switch and the connector (J302) on the DC controller PCA.

5. Check the sensor flag on the right door open detection sensor. If the flag is damaged, replace the right door assembly (upper).


Close stapler/stacker multi bin mailbox doorThis message displays even though the stapler/stacker multi bin mailbox door is closed.

Recommended action

1. Reconnect the connector (J465) on the stapler/stacker controller PCA.

2. Check the stapler/stacker door sensor flag.

3. If the flag is damaged, replace the front cover assembly (SS/MBM) (includes the flag).


4. If the flag is okay but the sensor is damaged, elevate the case.

Close top coverThis message displays even though the top cover is closed.

Recommended action

1. Close the front door to allow the printer to attempt to clear the jam.

Close Upper Right Door 393

2. Check the tabs on the inside of the front door that activates the sensor switch.

3. If it is damaged, replace the front door.


4. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the door switch SW101.

5. If the sensor test fails, disconnect and reconnect the connector (J78) on the DC controller PCA, and the connector on the SW101, and then test again.

6. If the error persists, replace the sensor/switch assembly (includes the sensor/switch SW101).


Cooling deviceThe printer is cooling.


Data received To print last page press “OK”The printer is waiting for the command to print the last page.

Recommended actionTouch the OK button to print the last page of the job.

Different paper sizes in jobA job being sent to the HCO with a command for stapling or booklet making contains multiple paper sizes.

Recommended action

1. Send the job in Stacker mode.

2. Change the paper size of the pages.

EIO <X> disk initializingThe specified EIO disk is initializing.


EIO <X> disk not functionalThe specified EIO disk is initializing. For example, if X = 1, the disk in slot 1 is not functional.

Recommended action


2. If the error persists, turn the printer off, and then remove and reinstall the disk.


EIO <X> disk spinning upThe EIO disk in slot <X> is spinning up its platter. Jobs that require disk access must wait.

For example, if X = 1, the disk in slot 1 is spinning up.


Event log is emptyNo printer events are in the log.


Expected drive missingThe printer cannot find the encrypted hard drive.

Recommended actionInstall the encrypted hard drive.

External device initializingAn external device is initializing.


Fax is disabled - ignoring callThe printer received a call, but the fax feature was not configured with the required settings (country/region, date/time, company name, fax number, etc.).

Recommended actionUse the Administration menu to configure the required fax settings.

FIM Load Error Send full FIM on <X> portThe printer displays this message before the firmware is loaded at startup if an error has occurred during a firmware upgrade.

Recommended actionResend the firmware upgrade.

Flatbed cover open or Close Flatbed coverThe platen glass cover is open or the open/closed sensor is not functioning correctly.

EIO <X> disk spinning up 395

Recommended action

1. Close the flatbed cover.

2. If the error persists, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the flatbed open/closed sensor.

3. If the test fails, clean the sensor and make sure the connections are secure.

4. If the error persists, replace the photosensor (M830).

Part number: CC355-80014

Fuser Kit low10.23.60 (event code)

The printer indicates when a supply is low.

Recommended action

1. Check the event log for a 10.23.70 error code.







Fuser Kit very low To continue, touch “OK”10.23.70 (event code)

The printer indicates when a supply is very low.

After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended.

Recommended action

1. Check the event log for a 10.23.70 error code.








Gateways failedThere is an incorrect gateways configuration.

Recommended actionUse the EIO <X> Jetdirect menu to configure the default gateway.

Gateways OKThe gateways are configured correctly.


Genuine HP cartridge installedA new HP toner cartridge has been installed. The message appears for about 6 seconds before the printer returns to the Ready state.


Genuine HP supply installed10.XX.40 (event code)

A new genuine HP toner cartridge has been installed.

Recommended actionTouch the Hide button to remove this message.

HP Secure hard drive disabledThe hard disk drive has been encrypted for another printer.

Recommended action

▲ Remove the hard disk drive or use the Embedded Web Server for more information.

Incompatible <Supply>The indicated supply is not compatible with this printer.


Gateways failed 397


Recommended actionReplace the supply with one that is designed for this printer.




Incompatible suppliesToner cartridges or other supplies are installed that were not designed for this printer. The printer cannot print with these supplies installed.

Event codes are supply-specific.

Recommended actionTouch the OK button to identify the incompatible supplies.

Replace the supplies with those that are designed for this printer.




Initializing...The printer is starting.

Recommended action


Install fuser unitThe fuser has been removed or installed incorrectly.

Recommended action

1. Remove the output bin or stapler/stacker.

2. Remove the fuser.


3. Reinstall the fuser.

Install supplyA supply is either not installed or is installed incorrectly.



Recommended actionReinstall the supply or make sure that the installed supply is installed securely.

▲

Internal disk device failure To clear touch “OK”82.0X.YY (event code)

The internal disk failed.

Recommended action

1. Touch the OK button to clear the error.

2. If the error persists, turn off the printer, and then remove and reinstall the hard drive.

3. Turn on the printer.



Internal disk file operation failedA PJL system command attempted to perform an invalid operation, such as downloading a file to a nonexistent directory.


▲

Internal disk file system is fullA PJL system command attempted to write data to the internal disk, but failed because the disk is full.


▲

Internal disk is write protectedThe internal disk is write protected and no new files can be written to it.


▲

Internal disk not foundThe internal disk was not found at start up.



▲

Internal disk not functional82.0X.YY (event code)

The internal hard drive is not functioning correctly.

Recommended action

1. Turn off the printer, and then remove and reinstall the hard drive.

2. Turn on the printer.


For instructions: Removal and replacement: HDD


Internal disk not initializedThe file system on the internal disk must be initialized before it can be used.

Recommended actionInitialize the file system on the internal disk.

▲

Internal disk spinning upThe internal disk is spinning up its platter. Jobs that require disk access must wait.

Recommended actionNo action is necessary.

▲

Jam in document feederA document feeder jam has occurred.

Recommended actionClear the jam. See the clear jams section in the service manual.

▲

Job not stapled due to mixed sizesThis message displays when the job to staple has more than one paper size (paper width).


Recommended actionPaper with different widths cannot be stapled. Use the same width paper for the entire print job.

▲

Load Tray <X>: [Type], [Size] To use another tray, press “OK”This message displays when the indicated tray is selected, but is not loaded, and other paper trays are available for use.

It also displays when the tray is configured for a different paper type or size than the print job requires.

Recommended action

1. Load the correct paper in the tray.

2. If prompted, confirm the size and type of paper loaded.

3. Otherwise, press the OK button to select another tray.

4. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.

5. If the error persists, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the cassette paper present sensor.

Loading program <XX>Programs and fonts can be stored on the printer’s file system and are loaded into RAM when the printer is turned on. The number <XX> specifies a sequence number indicating the current program being loaded.


NOTE: Do not turn the printer off.

▲

Lower left booklet bin fullThe booklet bin is full.

Recommended actionRemove paper from the bin to continue.

▲

Manually feed output stack Then touch "OK" to print second sideThe printer has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side.

Recommended action

1. Maintaining the same orientation, remove the pages from the output bin.

2. Flip the document printed side up.


3. Load the document in Tray 1.

4. Touch the OK button to print the second side of the job.

Manually feed: <Type><Size> To use another tray, press “OK”This message displays when manual feed is selected, Tray 1 is loaded, and other trays are available.

Recommended action

1. Load tray with the requested paper.

2. If there is paper already in the tray, press the Help button to exit the message, and then press the OK button to print.

3. To use another tray, clear paper from Tray 1, press the Help button to exit the message, and then press the OK button.

Moving solenoidThe solenoid is moving as part of a component test.


To exit, press the Stop button .

▲

Moving solenoid and motorThe solenoid and a motor are moving as part of a component test.


To exit, press the Stop button .

▲

No job to cancelThe user pressed the Stop button , but the printer is not actively processing any jobs.


▲

No USB drive or files foundThe formatter was not able to detect the USB thumb drive.

This issue occurs when the formatter being installed has been previously installed in a different printer and the formatter NVRAM has become corrupt.



Follow these steps to try to resolve this error.

1. Try another thumb drive.

2. Try using both the rear and walk up USB ports.


Recommended action for call center agents



2. Use both the rear and walk up USB ports.

3. If the error persists, install another formatter board.






4. If the error persists, elevate using the standard support process.




2. Use both the rear and walk up USB ports.

3. If the error persists, install another formatter board.






4. If the error persists, elevate using the standard support process.

NON HP Supply InstalledThis message is displayed for about 6 seconds when a new non-HP supply is installed.

10.99.31 (event code)



Recommended action

1. Use a genuine HP supply for the printer.

2. If you believe a genuine HP supply is being used, go to www.hp.com/go/anticounterfeit.

Output Bin FullThis message displays even though the output bin is not full.

Recommended action

1. Make sure that the output bin sensor flag is not damaged and can move freely.

2. Use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the output bin full sensor (PS1452).

3. If the test fails, disconnect and reconnect J205 on the DC controller PCA, and then test again.

4. If the flag is damaged or the sensor test fails, replace the face-down paper delivery assembly (M806) or replace the paper delivery fan assembly (M830) (assemblies include the flag and sensor).



Output Device detachedAn output device is recognized on the printer, but not fully attached.

Recommended actionRealign and reattach the output device.

▲

Paused…The printer is paused, and there are no error messages pending at the display. The I/O continues receiving data until the memory is full.

Recommended action

▲ Press the Stop button.

Performing Paper Path Test…The printer is performing a paper-path test.


▲

Please Wait...The printer is in the process of clearing data.



Recommended action


Printing Configuration...The printer is printing the Configuration page.

Recommended action


Printing Event Log...The printer is printing the Event Log page.

Recommended action


Printing File Directory...The printer is printing the File Directory pages.

Recommended action


Printing Font List...The printer is printing the Font List pages.

Recommended action


Printing Fuser Test Page...The printer is printing the Fuser Test page.


▲

Printing Help Page...The printer is printing the Help page.

Recommended action


Printing Menu Map...The printer is printing the Menu Map pages.


Recommended action


Printing stoppedTime expired on the Print/Stop test.

Recommended actionTouch the OK button to continue.

▲

Printing Supplies Status Page...The printer is printing the Supplies Status page.

Recommended action


Printing Usage Page...The printer is printing the Usage page.

Recommended action


Printing…engine testThe printer is printing an engine test page.


▲

Processing job from tray <X>...Do not grab paper until job completesThe printer is actively processing a job from the designated tray.


▲

Processing...The printer is currently processing a job but is not yet picking pages. When paper motion begins, this message is replaced by a message that indicates the tray the job is using.

Recommended action



Processing...copy <X> of <Y>The printer is currently processing or printing collated copies. The message indicates that copy number <X> of total copies <Y> is currently being processed.


▲

RAM disk device failure To clear touch “OK”The specified disk failed.


▲

RAM disk file operation failed To clear touch “OK”A PJL command was received that attempted to perform an invalid operation, such as downloading a file to a nonexistent directory.


▲

RAM disk file system is full To clear touch “OK”The hard disk is full.


RAM disk is write protected To clear touch “OK”The RAM disk is write protected and no new files can be written to it.


RAM disk not initializedThe file system on the RAM disk must be initialized before it can be used.

Recommended actionInitialize the file system on the RAM disk.

ReadyThe printer is online and ready for data. No status or printer attendance messages are pending at the display.

Processing...copy <X> of <Y> 407


Ready <IP Address>The printer is online and ready for data. No status or printer attendance messages are pending at the display. The printer IP address displays.


Reattach stapler/stackerThe stapler/stacker output device is not attached correctly to the printer.

Recommended action

1. Make sure the output device is connected to the printer, the output device cable is plugged into the printer, and that the printer is turned on.

2. Slide the output device away from the printer using the upper release handle, and then locate the plastic shaft/switch next to the rear output device upper connector.

3. Manually activate this switch to test whether or not it clears the error message.

NOTE: This shaft usually is automatically pushed in when the output device is connected to the printer to signal that the output device is connected correctly.

4. If the error persists and the printer does not clear the error, send an on-site technician with the following instructions:

a. Remove the output device right cover assembly.

b. Remove the output device rear reverse cover assembly to access the switch and reverse driver PCA assembly.


5. Make sure that the shaft of the switch and the sensor are positioned correctly and, if necessary, reseat the sensor.

6. If the error persists, make sure that the cable to the sensor and all the cables on the reverse driver PCA are connected correctly.

7. If the error persists, replace the reverse assembly (includes the switch).


8. If the error persists, replace the reverse driver PCA assembly.


9. If the error persists, then elevate the issue using the standard support processes.

Receiving UpgradeThe printer is receiving a firmware upgrade.

Recommended action

▲ Do not turn the printer off until it reaches the Ready state.

Reinsert duplexerThe printer is not detecting the duplexer.

Recommended action

1. Remove and reinstall the duplexer.




Receiving Upgrade 409

Remove one toner cartridgeThe printer is testing the toner-cartridge motor.

Recommended actionTo allow the printer to test the toner-cartridge motor, remove the toner cartridge from the printer.

To cancel, press the Stop button .

Remove USB accessoryThis message displays when an unsupported USB device is inserted into a host USB port on the printer.

Recommended action

▲ Remove the unsupported USB device.

Replace <Supply>The supply has reached its estimated end of life. The actual life remaining might be different than estimated.

This alert displays only if the printer is configured to stop when a supply reaches the very low threshold.

The supply does not need to be replaced now unless the print quality is no longer acceptable.

The printer can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.

When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.



Recommended actionReplace the specified supply.




Or, configure the printer to continue printing using the Manage Supplies menu on the printer control panel.

Replace suppliesThis alert displays only if the printer is configured to stop when a supply reaches the very low threshold. The printer indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated.

The supply does not need to be replaced now unless the print quality is no longer acceptable.

The printer can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.


When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.



Recommended actionReplace the specified supply.




Or, configure the printer to continue printing using the Manage Supplies menu on the printer control panel.

Resend external accessory firmwareAn external accessory requires a firmware upgrade. Printing can continue, but jams might occur if the job uses the external accessory.

Recommended action

▲ Perform a firmware upgrade.


Resend UpgradeA firmware upgrade did not complete successfully.

Recommended action

▲ Upgrade the firmware again.


Restore Factory SettingsThe printer is restoring factory settings.

Recommended action


ROM disk device failed To clear press “OK”The specified device failed.

Recommended action

▲ Touch the OK button to clear the error.




ROM disk file operation failed To clear press “OK”A PJL command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action


ROM disk file system is full To clear press “OK”The specified device is full.

Recommended action


ROM disk is write protected To clear press “OK”The device is protected and no new files can be written to it.

Recommended action


ROM disk not initialized To clear press “OK”The ROM disk file system must be initialized before it can be used.

Recommended action

▲ Initialize the ROM disk file system.

Rotating MotorThe printer is executing a component test and the component selected is a motor.

Recommended action

1. Press the STOP button when ready to stop this test.

2. To exit, press X.

Size mismatch in Tray <x>The paper in the listed tray does not match the size specified for that tray.

Recommended action

1. Load the correct paper.

2. Make sure that the paper is positioned correctly.

3. Close the tray, and then make sure that the control panel lists the correct size and type for the specified tray.

4. If necessary, use the control panel menus to reconfigure the size and type settings for the specified tray.


5. If error persists, use the tray/bin manual sensor test to test the switch.

Sleep mode onThe printer is in sleep mode. Pressing a control-panel button, receiving a print job, or occurrence of an error condition clears this message.

Recommended action


Staple cartridge lowThe printer indicates when a supply level is low. 20 to 50 staples remain in the staple cartridge.

Recommended actionReplace the staple cartridge.


Staple Cartridge <X> low (warning)The specified staple cartridge is at end of life.

After an HP supply has reached the very low threshold, the HP premium protection warranty ends.



Staple cartridge 2 and 3 very low (warning)The specified staple cartridge is at end of life.

After an HP supply has reached the very low threshold, the HP premium protection warranty ends.



Stapler/Stacker staple jamThere is a stapler/stacker jam.

Recommended actionClear the jam. See the clear jams section in the service manual.

Supplies lowMultiple supplies on the printer have reached the low threshold.

Sleep mode on 413

Recommended action

▲ Replace the supply when print quality is no longer acceptable.

Supply memory warningThe printer cannot read or write to the e-label or the e-label is missing.

Recommended action


The unit has corrupt dataData corruption has occurred in the firmware volume.

● 98.00.01 : Corrupt data in the firmware volume

● 98.00.02 : Corrupt data in the solutions volume

● 98.00.03 : Corrupt data in the configuration volume

● 98.00.04 : Corrupt data in the job data volume

Recommended action for 98.00.01, 98.00.02, and 98.00.03

For 98.00.01 , 98.00.02 , and 98.00.03 , perform the following steps:


2. Use the Format Disk item in the Preboot menu.

For the steps to perform a Format Disk procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure.


Recommended action for 98.00.04

For 98.00.04 , perform the following steps:


2. Run the file erase function.

For the steps to perform this procedure, go to HP LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure.

Too many pages to make bookletThe job contains more pages than can be assembled in the booklet bin.

Recommended actionSend the job to the stacker bin or make the job page count smaller.






Too many pages in job to stapleThe job contains more pages than can be stapled.

Recommended actionSend the job to the stacker bin or make the job page count smaller.

Tray <X> empty: [Type], [Size]The specified tray is empty and the current job does not need this tray to print.

● X = 1: Tray 1

● X = 2: Tray 2

● X = 3: Tray 3

● X = 4: Tray 4

● X = 5: Tray 5

Recommended actionRefill the tray at a convenient time.

This could be a false message. If the tray is loaded without removing the shipping lock, the printer does not sense that the paper is loaded. Remove the shipping lock, and then load the tray.

Tray <X> liftingThe printer is in the process of lifting paper in the indicated tray.

● X = 2: Tray 2

● X = 3: Tray 3

● X = 4: Tray 4

● X = 5: Tray 5


Tray <X> openThe specified tray is open or not closed completely.

● X = 2: Tray 2

● X = 3: Tray 3

● X = 4: Tray 4

● X = 5: Tray 5

Recommended action

1. Close the tray.

Too many pages in job to staple 415

2. If this message displays after the lifter drive assembly was removed or replaced, make sure that the connector of the assembly is connected securely and not damaged.

3. If the error persists, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the paper size switches.


5. If the error persists, replace the lifter drive assembly.


Tray <X> overfilledThe tray is filled above the stack-height mark.

● X = 2: Tray 2

● X = 3: Tray 3

● X = 4: Tray 4

● X = 5: Tray 5

The overfilled condition is sensed by the stack surface sensor when the tray is first closed. If the stack surface sensor does not move down (because the tray is too full), the overfilled message will be displayed and the tray will not be available for printing.

Recommended action

1. Open the tray and remove the paper until the tray filled indicators are visible.

2. Close the tray and allow the printer to attempt to clear the error.

3. If the error persists, make sure that all connections from the DCC to the paper pickup assembly and the lifter drive assembly are connected securely and not damaged.

4. If the lifter drive assembly was removed or replaced, make sure that the connector on the assembly is connected securely and not damaged.

5. If the error persists, use the Manual Sensor Test option from the Diagnostic Tests menu on the control panel to test the paper stack surface sensor for the specified tray.


7. If the error persists, replace the paper pickup assembly.

Trays 2-3 (engine) part number: RM1-9745-000CN

Tray 4 part number: RM2-0709-000CN

Left tray, Tray 5 part number: RM2-0708-000CN

Tray <X> [type] [size]The paper in the specified tray is detected as the specified size and type.

The custom switch was not changed.


Recommended action

1. If the paper is a custom size or type, change the custom switch.

2. No further action necessary.

Type mismatch Tray <x>The specified tray contains a paper type that does not match the configured type.

Recommended actionThe specified tray will not be used until this condition is addressed. Printing can continue from other trays.

1. Load the correct paper in the specified tray.

2. On the printer control panel, make sure the paper type loaded in the tray matches the specified setting for the tray.

Upper left bin fullThe booklet bin is full.

Recommended action

▲ Remove paper from the bin to continue.

Unable to automatically detect the original sizeUnable to detect the size when Letter, A4, Legal, 11X17, or A3 paper sizes are copied from the flatbed scanner with the document feeder closed.

Recommended action

1. Check the plastic sensor flag used to detect when the document feeder is open or closed (the normal position is vertical).

NOTE: When manually pressed, the sensor flag should freely spring back into position.

2. If the flag is damaged or does not move freely, replace the scanner bezel back using the kit.

Part number: A2W75-67915

3. If the sensor flag is working correctly, open the document feeder and check whether or not the scanner lamp moves correctly.

4. If the the scanner lamp does not move to the right, turns ON, and remain ON for about a minute, then replace the scanner bezel back using the kit.

Part number: A2W75-67915

5. If the issue persists, replace the SCB.




Unsupported drive installed To continue, touch “OK”A non-supported hard disk drive has been installed. The hard disk drive is unusable by this printer.

Recommended action


2. Remove the hard drive.


Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”A non-supported supply has been installed or the toner cartridge is for a different printer.

Recommended actionInstall the correct supplies for this printer.

Toner cartridge part number: CF325-67901



Unsupported tray configurationThe printer has too many optional trays installed.

Recommended action

▲ Turn the printer off, remove the unsupported trays, and then turn the printer on.

Unsupported USB accessory detected Remove USB accessoryA non-supported USB accessory has been installed.

Recommended action

▲ Turn the printer off, remove the USB accessory, and then turn the printer on.

Upgrade ErrorThere was a SCB upgrade error.

Recommended action


2. Resend the upgrade.





USB accessory not functionalA parameter in the USB accessory is not correctly functioning.

Recommended action


2. Remove the USB accessory.

3. Insert a replacement USB accessory.


USB hubs are not fully supported Some operations may not work properlySome USB hubs require more power than the printer has available.

Recommended action

▲ Remove the USB hub.

USB is write protected To clear press “OK”The device is protected and no new files can be written to it.

Recommended action


USB needs too much powerPower requirements for the USB device attached to the printer are beyond supported limits.

Recommended action

1. Remove the USB device.


3. Try a similar accessory that has its own power supply or requires less power.

USB needs too much power Remove USB and then turn off and onA USB accessory is drawing too much electrical current. Printing cannot continue.

Recommended action

1. Turn the printer off, remove the USB accessory, and then turn the printer on.

2. Use a USB accessory that uses less power or that contains its own power supply.

USB not initializedThe USB device file system must be initialized before it can be used.

USB accessory not functional 419

Recommended action

1. Enable the USB port using the following steps:

● FutureSmart 3:

a. From the Home screen on the printer control panel, open the following menus:

i. Administration

ii. General Settings

b. Select Enable Device USB.

c. Select Enabled, and then select Save.

d. Touch the Back button to return to the General Settings menu.

● FutureSmart 4:

a. From the Home screen on the printer control panel, select Settings.

b. Select Copy/Print.

c. Select Enable Device USB, and then select Enabled.

d. Touch the Back button to return to the Settings menu.


USB storage accessory removed Clearing any associated dataThis message displays for about 6 seconds after a USB device is removed.

Recommended action

▲ Touch the OK button to remove this message.

USB storage device failure To clear press “OK”The specified device failed.

Recommended action


USB storage file operation failed To clear press “OK”A PJL file system command was received that attempted to perform an illegal operation, such as downloading a file to a nonexistent directory.

Recommended action


USB storage file system is full To clear press “OK”The file system on the installed USB device is full.



Recommended action


Used supply installed To continue, touch “OK” OR Used supply in use DescriptionOne of the toner cartridges or supplies has been previously used.

Recommended actionIf you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.

Verifying, Please WaitThis message displays when the printer is retrieving a print job from memory, but can cause the printer control panel to lock up.

The user entered the Retrieve from Device Memory menu to print a job. After selecting the desired print jobs, Verifying, Please Wait displays on the control panel. The status bar will move for a moment, and then lock up. Typically, if the user waits a few minutes, the error will clear and the job will print.

In rare cases, the message will lock up permanently and force the user to restart the printer.

The event log might show the following errors as a result of power cycling the printer during lockup:

● 48.05.05

● 98.03.11

Recommended actionGo to 'Verifying, Please Wait' Message Locks Up Printer When Retrieving Print Job from Device Memory (c03249783).

Waiting for tray <x> to liftThe specified tray is in the process of lifting paper to the top of the tray (so it can correctly feed).

Recommended action


Windows Login Required to Use this FeatureWindows login is required for the selected feature or job.

Recommended actionEnter the necessary Windows login information.





Index

B

backup error 32.WX.YZ error 8reset error 8restore error 8

C

connector error 65.WX.YZ error 8

D

DC controller communication error 55.WX.YZ error 8

DC controller firmware error 70.WX.YZ error 9

digital sending error (firmware) 44.WX.YZ error 8

document feeder error 31.WX.YZ error 8

duplexer error 69.WX.YZ error 9

E

Embedded Jetdirect error 80.WX.YZ error 9

engine error (LaserJet) 46.WX.YZ error 863.WX.YZ error 8

engine error (PageWide) 61.WX.YZ error 8

event log error (firmware) 42.WX.YZ error 8

F

fan error 58.WX.YZ error 8

firmware communication error 49.WX.YZ error 8

firmware install error 99.WX.YZ error 9hard disk error 9

remote firmware upgrade error 9

fuser error 41.WX.YZ error 8laser scanner error 8paper path error 8

fuser error (LaserJet) 50.WX.YZ error 8

H

hard disk partition error 98.WX.YZ error 9

I

input accessory error 67.WX.YZ error 9

input/output error 40.WX.YZ error 8

internal diagnostics error 90.WX.YZ error 9video display error 9

J

jam error (LaserJet) 13.WX.YZ error 7

jam error (PageWide) 13.WX.YZ error 7

job accounting error (firmware) 48.WX.YZ error 8job management error

(firmware) 8job pipeline error (firmware) 8

job parser error (firmware) 47.WX.YZ error 8printer calibration error 8

L

laser scanner error (LaserJet) 51.WX.YZ error 852.WX.YZ error 8

last update 1

M

memory error 82.WX.YZ error 9EMMC error 9hard disk error 9

motor error (LaserJet) 59.WX.YZ error 8

N

Near Field Communication error 81.WX.YZ error 9Bluetooth error 9external I/O card error 9internal EIO error 9wireless error 9

O

output accessory error 66.WX.YZ error 8

OXPd/Web kit error 45.WX.YZ error 8

P

page error 21.WX.YZ error 7

paper handling error (LaserJet) 56.WX.YZ error 8

print bar error (PageWide) 62.WX.YZ error 8

printer memory error 20.WX.YZ error 7

R

real-time clock error 11.WX.YZ error 7

S

scanner error 30.WX.YZ error 7

Index 423

security error 33.WX.YZ error 8

sensor error 54.WX.YZ error 858.WX.YZ error 8

supplies error (LaserJet) 10.WX.YZ error 7

supplies error (PageWide) 17.WX.YZ error 7

system error (LaserJet) 62.WX.YZ error 8

T

tray motor error (LaserJet) 60.WX.YZ error 8

424 Index

Documents

HP LaserJet Enterprise M806 HP LaserJet Enterprise Flow MFP … · 2021. 7. 8. · The only warranties for HP products and services are set forth in the express warranty statements