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HP Elite Slice G2 With Microsoft Teams Rooms HP Elite Slice G2 – Audio Ready with Microsoft Teams Rooms FAQ

HP Confidential – Internal Use Only September 9th, 2019

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This FAQ is intended for Internal HP Field and Category Teams to use reactively in response to questions about HP Elite Slice for Meeting Rooms G2 for Microsoft li(MTR). ABSTRACT: HP is committed to unleashing the creativity and collaborative spirit of teams and enterprises. HP is enabling higher levels of creativity and collaboration by designing for collaboration and partnering with Microsoft Skype for Business to enable modern workstyles and workspaces. HP will deliver these solutions with a comprehensive focus on design, security and manageability.

Contents General Functionality

…………………………………………………………………….…………………………………………………..2

Hardware & Functionality ……………………………………………………………………………………………………………….3

System Set-up………………………………………………………………………………………………………………………………………..4 Troubleshooting & Known Issues ……………………………………………………………………………………………..5 Appendix A ……………………………………………………………………………………………………………………………………………..10

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A: Slice G2 Teams Rooms- General Functionality

1. What is Teams Rooms? Teams Rooms is a complete dedicated Skype for Business meeting room application that brings HD audio, video, and content sharing for a meeting with a simple user interface experience

2. What collaboration workflows are supported with Teams Rooms?

Functionality includes- Join Scheduled Meetings with One-touch Join, Ad-hoc - invite participants to a meeting; Dial a phone number; Instantly Share content in room and remote. All these workflows easily managed by a touch screens console

3. Is PSTN supported/needed with Teams Rooms?

PSTN conferencing lets you give the room a phone number and make or receive a call from the room or join an audio conference using a phone number. Depending upon your infrastructure environment, you may require different types of licenses to get PSTN feature. Example: If you currently have SfB Standalone Plan 2, you will need Office 365 Phone System and a Calling Plan with a E5 license. If On-Prem license, a cloud PBX bride is needed.

4. Is Teams Rooms compatible with other platforms?

Teams Rooms is designed for organizations in Skype environment and needs to be a participate with other UC platforms like Cisco WebEx/Jabber.

5. How can I join a Zoom meeting with Teams Rooms? The Teams Rooms system must be a participant to the Zoom meeting. After that, see below:

6. What are the IT topology requirements to use Teams Rooms?

The requirements for setup must be one of these three options:

• Online Deployment (Office 365) – SfB Online with Exchange Online

• On-Premise Deployment -SfB Server 2015 On-Premises with Exchange 2013 SP1+ or later On-Prem

• Hybrid Deployment -SfB 2015 On-Premise with Exchange Online/SfB 2015 Online with Exchange 2013 SP1+ On-Prem

7. What is system pre-requisites to set-up Teams Rooms?

• An Exchange resource mailbox account to facilitate calendar scheduling for the meeting rooms with AutoDiscover service enabled on Exchange Server

• A Skype for Business-enabled Teams Rooms account on a Skype for Business Server pool (Enterprise or Standard Edition)

• A Teams Rooms client appliance PC with all required software installed 8. Which product within HP portfolio supports Teams Rooms?

HP Elite Slice for Meeting Rooms G2 with Teams Rooms and HP Elite Slice Meeting Rooms G2-Audio Ready are dedicated appliance PC configured with Teams Rooms software version 4.0.XXX and running Windows 10 Enterprise IoT.

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B: Slice G2 with Teams Rooms- Hardware & Functionality

1. What is the difference between regular Windows PC and HP Elite Slice G2 with MTR? A regular Windows PC is a general-purpose device with Win 10 Pro/Enterprise and runs multiple applications and can store user files on the PC. In contrast, HP Elite Slice G2 with MTR is a purpose-built PC for meeting rooms with Win 10 IOT Enterprise running in lock-down mode and boots only into the Microsoft Teams Rooms Application. It cannot store user files.

2. What are the meeting room pre-requisites to for Slice G2 with Teams Rooms?

• For basic functionality, all that is needed is a conference table, proper power for the PC, and LAN cable for using the Slice G2 for an audio conferencing only.

• The HP Elite Slice G2 for MTR has support for single or dual displays using DisplayPort and HDMI connections – a DisplayPort to HDMI active adapter will be needed if dual HDMI support used), and USB ports for a webcam and other USB devices

3. What are the room requirements for new or retrofitting existing spaces?

There are different room configurations based on room size (small/medium/large). You can either deploy Slice G2 with a single display or Dual display set-up. Below are examples of the three different types of room layouts:

• U-Shaped Table Configuration (Small Conference Room - Figure A

• Credenza Configuration (Small Conference Room) – Figure B

• Island Table Configuration (Medium or Large Conference Room) – Figure C

Figure A Figure B Figure C

For the detailed room, wiring refers to Appendix A.

4. What are the various functionalities supported on Slice G2? Can I attach third-party peripherals? HP Elite Slice for Meeting Room G2 for MTR has built-in audio, HDMI Video input, a Wireless display module, and Center of Room Control. There are dual USB3 Gen1 Type-A ports for third-party devices such as a USB webcam and an alternative audio peripheral

5. Does Video Ingest Module work only with HDMI connector? Yes, the Video Ingest module is HDMI input module for a laptop or a device with HDMI output. It supports up to 1080p resolution to share content thru HDMI but does not need to join the virtual meeting in the meeting room. An HDMI cable comes with the module so after it is connected, push the Present button on the Centre of Room Control to share your laptop screen in the meeting. If your laptop does not have a HDMI connector but has a DisplayPort connector, you will need a DisplayPort to HDMI adapter to use. If multiple HDMI input is needed (use one device at a time), an HDMI switch would be needed.

6. Can I use the Wireless Display Module to share my laptop in the meeting room wirelessly?

The Wireless Display Module has displayed solution for non-cable wireless HDMI display or TV. It eliminates the display cable for less room wiring. There is no software setup needed for the Wireless Display Module to work. It cannot share with any other wireless device or display.

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7. Does Slice G2 have dual HDMI connectors? No, it has HDMI and DisplayPort connectors. An active DisplayPort to HDMI adapter is needed to support dual HDMI connectors. The HP DisplayPort to HDMI True 4K Adapter is a solution.

8. Do I need a keyboard and mouse in the conference room with the HP Elite Slice G2 for MS SRS? A keyboard and mouse are not needed for usage. A virtual keyboard automatically pops up for use when needed. Since the Centre of Room Control is a touch display, the mouse is not needed.

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C: Slice G2 Teams Rooms- System Set-up

1. How easy is it to set-up HP Elite Slice G2 for Meeting Room with MTR? Slice G2 for MTR is extremely easy to set-up with no tools required whatsoever. You will have all that you need in the package. Ensure that you connect all the modules and the console as indicated in the set-up guide. The mechanical and electrical set-up of the device should not take more than 10-15 minutes.

2. Do I need to install the HP Cable and Port Cover adapter? We have designed the port cover for better cable management, and it should help you with cable routing on the table. Though it is not technically essential that you install it, we highly recommend using the port cover since it eliminates any accidental tampering with the cables on the back of the Slice G2 system with an extension of the cables if needed in a clean presentation.

3. How does my Centre of Room Control (console) connect to the main unit? The Center of Room Control is a small touch display made for MS SRS. It uses a type-c connection from an Alt-DisplayPort type-c connector. It connects to the back type-c connector on the back of the Slice G2 unit. With the HP Cable and Port Cover adapter, there is a type-c cable that attaches to the Center of Room Control (console).

4. Can I use WLAN instead of LAN connection? It is highly recommended to use a LAN connection instead of a WLAN connection for better user experience. The WLAN configuration is not part of the MTR setup if the LAN is connected. If the LAN is connected, it must be done in the Admin account configuring like Windows to a router and then rebooting the Slice G2. If there is no LAN connection, then MTR setup will prompt for the WLAN access point connection.

5. What should I do next after installing all the modules and finishing the mechanical & electrical connections? Boot the system and complete the MTR setup process if bringing up for the first time. Ensure the Teams Rooms is on the Center of Room Control (console) with meetings listed on the left and Meeting Room options on the right side of the screen.

6. The system prompts me for keyboard layout at boot time. What should I do?

Pick the appropriate keyboard layout needed for the virtual keyboard and OS language for MS SRS.

7. Are there any special configurations I need to choose based on single display room or dual display room set-up? If the configuration is a single display room setup, not changes to the display settings are needed in MS SRS. The default for MTR configuration is single display configuration (with the Center of Room Control (console)). If dual display setup is configured, go to the third screen of the Features section of setup to enable dual monitor mode.

8. How can I install a personal theme that gets displayed on the front of the room display? Yes, a user provided image file can be used that meets MTR requirements. Go to this link in the Custom Theme Images section for more info on configuration.

9. How can I change the name of the conference room that gets displayed on a display and the Center of Room Control (console)? To change the name of the conference room in MS SRS, the network administrator would make the changes in the conference room account on the server.

10. Will my display automatically go to sleep when no one is in the room?

Yes, MTR timeout is set to 10 minutes. After that, when a person comes into the room, the presence sensors on the Center of Room Control (console) will automatically wake up the system.

11. What happens if the setup is close to done but I cannot complete the setup on the last screen?

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This means the Video Ingest module was not installed properly. Please shut down the system, install the Video Ingest module and then power up the system and do the setup again. It should let the user complete the setup process.

D: Slice G2 Teams Rooms- Troubleshooting & Known Issues This section provides troubleshooting information on various common problems or limitations found on HP Elite Slice for Meeting Rooms G2 for Microsoft Teams Rooms(MTR). If a problem is experience please review the section categorized by hardware, software and provisional areas. Each issue is divided by an observation on the left and then the scenario in italics with the resolution below. All issues are based on the defined setup, configuration and specifications provided through training documentation as well as quick specs.

HARDWARE

HDMI TV/Display has side banding High-Resolution TV/Display has black banding with the resolution set lower than recommended. Example: 4K set windows to display settings to 1920x1080 P Intel Graphics set to 1920 x 1080 P Matching Windows Display. Down step the Intel Graphics resolution on the selected TV/Display then apply the change. Set the setting back to 1920x1080 P the banding will be removed.

Missing Video input When the front of room displays is attached by Display Port or HDMI. The display may be active with no content displayed; the TV/Display might another input might be selected or powered off. This can be confirmed by entering Admin mode, at right desktop click on desktop then select Display Settings. On the topology section, Center of Room Control will be primary at the left of the display chain and each display present. If all displays are not present, check the following:

-The display is turned on. -DP or HDMI connector is seated properly -TV/Display input is set to corresponding video port (HDMI or Display Port)

TV/display blank or corrupt video via HDMI

Front of Room display is connected through HDMI attached to the cable that is greater than 1.5 meters. The display may show no content or extreme video corruption. The limitation on the HDMI output limits the display to the max of 1920x1080 P. Check the display resolution by going into Admin mode right click the desktop and select Display Settings. Select the monitor in the topology section that matches the Front of the Room display. Windows will recommend a max setting for the resolution if it is higher than 1920 x 1080 P adjust to his resolution. Apply the change to save the setting at this point the display will be active. If not active, then disconnect and reconnect the HDMI cable from the Port Cable side.

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If that is not correcting the issue change out cable to an Active cable which increases the signal strength. HW solution is to add an Active dongle or Active HDMI cable

Video Ingest not working Attached with the HDMI output of the mobile device (laptop is the more common device) no content on the front of room display. Press the Present button on the Center of Room Control to enable video sharing from video ingest from a laptop. Check to see if the video output on the laptop is in duplicate or extended mode. If no content appears on display try, swapping HDMI cables with Video Ingest. If a known good HDMI cable still does not work the Video Ingest module may be faulty.

Cannot connect 2 HDMI displays to HP Slice for Meeting Rooms G2

HP Slice for Meeting Rooms G2 supports one HDMI output in the standard configuration of the port cable HDMI port. To have two front of room displays one needs to connect via Display Port and one connect to HDMI on the port cover. To achieve this configuration, a customer must attach Display Port to HDMI active adapter.

Can't complete MTR Setup Video Ingest not installed before power on Turn off the HP Slice for Meeting Rooms G2 and make sure all modules are attached. The more common configuration is the ingest module is connected first to HP Slice for Meeting Rooms G2 followed by additional modules. Will allow the setup of MTR to complete.

Center of Room Control does not show console screen

Center of Room Control does not have MTR console displayed. Go into Windows Admin mode and verify the Center of Room Control is the leftmost primary display in Windows Display settings. All connected displays are active in the

Dual Screen Configuration Screens are not showing correct content

The content is not present on both Displays are is displaying incorrect content. Open the settings option from Center of Room Control then type in Admin password select the Features section and enable the Dual Monitor option. Requires saving the Options and Power cycle the system to complete the process. Once the system boots up all the displays will be active and displaying correct content.

Connecting a third-party device with audio

Slice speakers/mics do not work Admin mode goes to Device Manager to third-party audio entries under Sound Devices verify the driver is not "banged out." If so, right click on the device to check for the latest driver to update. If the driver is the latest, there could be an issue with the Hardware.

Center of Room Control backlit with no content

Center of Room Control does not display the MTR console Check the USB type C connected to the Center of Room Control from the port cable USB c cable. Needs to be reconnected or attached to the Center of Room Control perform a power cycle to help sync the MS SRS.

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The cabling and connections properly connected with the issue still occurring try the following options. -If possible connect another Center of Room Control display to the USB c port. -Reinsert the port cable with the HP Slice for Meeting Rooms G2 powered off.

WLAN does not work After initial setup of HP Slice for Meeting Rooms G2 The user needs to enable WLAN settings in Admin mode; Wireless Lan settings not configured If the settings are configured correctly check to see if device manager recognizes the device. If everything is configured and connected correctly, it may be a hardware failure.

WDM not working WDM and receiver module not working properly Pair the two devices by pressing the manual sync on the side of WDM and the wireless display receiver. The LED light will flash slowly then rapidly at which time the devices will be in sync with a steady white led.

PROVISIONING

Double booked calendar meetings on the SRS, Shows the latest meeting only.

Not clear on what the correct state is for double book meetings. On Outlook it offsets with both meetings listed. The account provision needs to allow Auto Accept/Decline. It should be set no double booking allows. The account should reflect auto decline if the meeting slot is already taken. This is done from IT side.

The user is not able to login to Domain

MTR will have an error message or sign in is attempting to log in. Domain information entered in setup. Occurred when the Domain information entered is not setup correctly. You will need to enter the domain information again according to network environment for room account and user account. Domain information entered in setup not correct: Example: \\Corp with no computer name or \\companycorp.net\computer name set for the Domain

Skype room account fail to login Cannot log into Skype account. MTR setup with incorrect credential

Make sure the Skype account provisioned properly.

Account Provisioning Requirement

Account Requirements MS guide to SRS accounts: https://technet.microsoft.com/en-us/library/mt790551.aspx

For each account, create a mailbox, set it to type room, then set the automated processing to Auto Update Display name should match whatever conference room is intended for - Permanent interactive access - Skype Enable

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- Set password never to expire - Add PSTN phone number and make it visible (it should show up on the The home screen of Teams Rooms's Center of Room Control) - Auto Accept/Decline Enabled - Meeting subject and organizer name should be visible - The Skype service account should have permission or ability to accept forwarded email from 3rd party vendor - Enable CS-Meeting Room - Make sure the exchange server certificate is updated and reboot after update

Sign in fail A certificate is missing or out of date The Microsoft tech blog for SRS will address the certification requirements: http://www.ucprimer.com/tech-blog/skype-room-systems-srs-v2-issues-with-sha-1-certificates

Cannot fetch Calendar MTR is not finding the calendar for the authenticated user. The associated link goes in more detail on MTR requirements for accounts regarding Calendar. http://www.ucprimer.com/tech-blog/skype-room-systems-srs-v2-issues-with-sha-1-certificates https://www.microsoftpartnercommunity.com/t5/Technical-Discussions/Skype-Room-System-V2-Authentication-issue/m-p/2224

Office 365/Skype/Lync mix with CFR not an entity on the domain

The Lan Port maybe blocked by IT; however, the room could not be added into the domain do to infrastructure planning. MS was introduced to assist in working around this issue. Contact MS support with internal IT support for verification of Domain structure.

SRS will not connect with internal users

The customer can connect MTR with users outside corporate domain. As a result of establishing an SFB meeting. MTR with corporate users within the internal Domain is not able to join. Contact MS support with internal IT support for verification of Domain structure.

Share from laptop not presenting

Video ingest via the HDMI connection allows an outside device to share content immediately in the Teams Room or within the joined meeting. If this does not work then check the following. Check the HDMI cable is connected securely into the VI module. Ensure the VI module is connected to the Slice G2 first and another module secondary. If this is an Audio Ready system attached to Vesa plate, ensure the VI module is fully connected to the USB c connector port.

SOFTWARE

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High-Resolution Display via HDMI video corruption

The limitation with HDMI/DP output is limited to 1080 P resolution on HP Slice for Meeting Rooms G2 Switch to admin mode and right click on the desktop to select display settings. Change from recommended to 1920 x 1080 P. If already set adjust down one resolution apply, then reset to 1080 P. Note: Display settings and Intel graphics settings will match.

Switching from admin mode back to skype MTR is lost

Switching between user modes from Admin to Skype user the MTR may become unstable and not display on Center of Room Control or Front of room displays. If this occurs, the rebooting of the system will sync the Center of Room Control. Not a usual scenario a user would see because this is an IT support administrator

Center of Room Control Flicker Configured using local HP o365 account the Center of Room Control flickered. Once a conference call was set, and ongoing the issue went away. Cause under investigation

How does the MTR system get updated?

No options for MTR updates The MTR only updates through WU or windows updates. Microsoft recommends an active network connection for the updates.

Date and Time do not display on Center of Room Control console

Change incorrect date and time The user needs to login into Admin mode to change the date and time to current time zone. By default, this is set to PST time zone on Global SKUs.

Speaker Sound is Elevated HP Slice for Meeting Rooms G2 sound starts at higher volume setting on initial boot Adjust the audio through the manual button on top of HP Slice for Meeting Rooms G2 or using the slider within the Center of Room Control console.

Mute Audio or Mic HP Slice for Meeting Rooms G2 the Mic is active once the meeting is started and so is the speakers Adjust the audio or Mic through the manual buttons on top of HP Slice for Meeting Rooms G2 pressing the mic button off. The speakers can be turned off by manually tapping Speaker down to “0”. Or using the MTR to slide it to off.

The camera attached is active HP Slice for Meeting Rooms G2 with a camera attached will be active by default The minimized window of the active camera shown in the front of room display. On Center of Room Control press the camera icon to turn off active camera.

Feedback or reverberation HP Slice for Meeting Rooms G2 mic is open, and used within the room has open mic causes reverb or echoing effect Users that have joined the meeting within the room where HP Slice for Meeting Rooms G2 is on a call. Both microphones will compete against

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each other causing the reverb. Just mute the user’s laptop microphone or active device microphone.

E: Appendix

1. Appendix A – Possible wiring configuration for HP Elite Slice for Meeting Rooms G2 for Microsoft Teams Rooms Room Systems