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HP Brio BA600 Desktop User Guide
Citation preview
www.hp.com/go/briosupport
Brio
Gui
de
Business PCsHP
Setting Up
Getting Started
Fixing Problems
Adding Components ...
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard Company.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Microsoft, MS-DOS, Windows and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Celeron is a trademark and Pentium is a registered trademark of Intel Corporation.
Hewlett-Packard FranceBusiness Desktop Division5, avenue Raymond Chanas - Eybens38053 Grenoble Cedex 9France
1999 Hewlett-Packard Company
Brio GuideThis manual will help you:
Set up and begin using your HP Brio PC for the first time Troubleshoot your PC Upgrade and replace components in your PC Find out where to get more information.
Where to F
Your PCs OnHP Brio Center - Useyour PC, using WinBrio Center to accEasy Access to In
HP Brio Internet CentCenter desktop shorange of Web-baseConnected with th
Information oThe HP Brio supporange of informatio
downloadable d service and sup the latest versi BIOS updates answers to Fre
Manuals for yoIn the Manuals sect(www.hp.com/goPC. Documents pri
Info
rmat
ion
on Y
our P
C
ind Information
line Brio Center this online information center to access information on using dows, and fixing problems with your PC. You can also use the HP ess the HP Brio support web site. For more information, refer to formation with the Brio Center on page 10.
er (available in some countries only)- Click on the HP Brio Internet rtcut or click on the button within the HP Brio Center to access a d information and services. For more information, refer toGet e HP Brio Internet Center on page 11.
n the HP Brio Support Web Sitert web site (www.hp.com/go/briosupport) contains a wide n, including:
ocumentationport options
ons of drivers and utilities
quently Asked Questions.
ur PCion of the HP Brio support site /briosupport), you can download documentation for your
ovided are in Adobe Acrobat (PDF) format.
ii
Important Safety Information
For your safety, never remove the PCs cover without first removing the power cord and any connection to a telecommunications network. Always replace the cover before switching the PC on again.
For your safety, always connect equipment to a grounded electrical wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards. The equipment can be disconnected from the power by removing the power cord from the power outlet. This means the equipment must be located clos
To avoid electrical sinside.
There is a danger ofattempt to recharge,same or equivalent tlithium battery that environment, do noteither to the shop fryour PC, or to HP, sReturned used batte
Do not attempt to coinstall telephone jacnetwork interface. Nline has been discontelephone lines. AvoThere may be a risk of the leak. Never toconnection to the tee to an easily accessible electrical outlet.
hock, do not open the power supply. There are no user-serviceable parts
explosion if the battery is incorrectly installed. For your safety, never disassemble or burn an old battery. Only replace the battery with the ype, as recommended by the manufacturer. The battery in this PC is a does not contain any heavy metals. Nevertheless, in order to protect the dispose of batteries in household waste. Please return used batteries om which you bought them, or to the dealer from whom you purchased o that they can either be recycled or disposed of in the correct way. ries will be accepted free of charge.
nnect this product to the phone line during a lightning storm. Never ks in wet locations unless the telephone line has been disconnected at the ever touch uninsulated telephone wires or terminals unless the telephone nected at the network interface. Use caution when installing or modifying id using a telephone (other than a cordless type) during a lightning storm. from lightning. Do not use the telephone to report a gas leak in the vicinity uch or remove the communications board without first removing the lephone network.
Contents
1 Setting Up Your Brio ................................................................. 1Unpacking the Computer and the Monitor .....................................................2Choosing a Comfortable Workspace .................................................................2Connecting a Mouse, Keyboard, Power Cords and Monitor ..................3Connecting Other Equipment to Your PC ...................................................... 4Starting Up the PC ......................................................................................................5Setting UpThe HP Bri
2 Getting StaUsing YouEasy AccesUsing You
3 If You HavWhat to DoTroubleshHP HardwaBrio AssistYour PCs BHP Setup PTroubleshSupport an
4 UpgradingImportant Inside the Removing Accessing Cables andReplacing iii
iii
Windows for the First Time ...............................................................5o Center .................................................................................................... 6
rted with Brio .......................................................... 7r PCs Desktop ........................................................................................ 8s to Information with the Brio Center ....................................... 10
r Software .................................................................................................14
e a Problem............................................................ 15 First ..........................................................................................................16
ooting Quick Reference .................................................................... 17re Diagnostics (DiagTools) ............................................................18
CD-ROM .................................................................................................18IOS ......................................................................................................... 20rogram .................................................................................................. 20
ooting Help Zone ............................................................................... 22d Information Services ...................................................................39
and Replacing Brio Hardware .......................... 41- Before You Start ...............................................................................42Computer ...............................................................................................43and Replacing the Cover .............................................................. 44or Replacing the System Board ................................................. 46 Connectors in Your PC ................................................................ 49
a Celeron Processor (BA400 PCs) ............................................ 50
iv
Contents
iv
Replacing a Pentium Processor (BA600 PCs) ..............................................51Replacing the Floppy Drive .................................................................................52Replacing the Hard Drive ..................................................................................... 54Installing an Expansion Bay Drive ................................................................... 56Installing a Memory Module .............................................................................. 59Installing an Expansion Card .............................................................................60Replacing the Power Supply Unit ..................................................................... 61Replacing
5 Working inAbout RepPreparing Setting UpComfort a
6 Technical Technical Clearing Y
RegulatoryRegulatoryHP Softwa
Index ........Con
tent
s
the Battery ............................................................................................ 62
Comfort................................................................ 63etitive Strain Injury ............................................................................64Your Work Environment .................................................................. 65 Your HP Computing Equipment ............................................... 68nd Safety Checklist ............................................................................72
Information............................................................ 75Characteristics .......................................................................................76our PCs CMOS (BIOS) Settings ................................................... 77
and Software License Information .................81 Information ........................................................................................ 82
re License Agreement ........................................................................87
.................................................................................. 89
Setti
ng U
p Yo
ur B
rio
Setting Up Your Brio
This chapter describes how to set up and begin working with your HP Brio PC.
Unpacking the Computer and the Monitor ........................ page 2
Choosing a Comfortable Workspace ................................ page 2
Connecting a Mouse, Keyboard, Power Cords and Monitor .. page 3
Connecting Other Equipment to Your PC ......................... page 4
Setting Up Windows for the First Time .............................. page 5
The HP Brio Center ....................................................... page 6
1
2Unpacking the Computer and the Monitor
Unpacking the Computer and the MonitorRemove the computer and the monitor from their boxes. When you have finished unpacking the boxes, you will find the items shown here. Your monitor or keyboard may be different from the ones shown here.
Choosing Choose a workspa
If your monitor hamonitor manual. P
Position the comp
WarningIf wi
Monit
Mousea Comfortable Workspacece for your computer near a grounded electrical wall outlet.
s a tilt-swivel base, attach it to the monitor as described in the osition the monitor on your desk.
uter to allow proper ventilation and access to the cables.
you are in any doubt that you can lift the equipment safely, do not try to move it thout help.
Monitor
or cable Power cord
Brio Guide
Keyboard
Brio Assist CD-ROM
Connecting a Mouse, Keyboard, Power Cords and Monitor
Connecting a Mouse, Keyboard, Power Cords and Monitor
Before starting up the PC, connect devices and power cords to the rear of the PC as shown below:
CautionCheck that the correct power supply voltage is selected for your country (the voltage is set during manufacturing and should already be correct).
Note
* Imsh
Al
Keyboard
Monitor*
Mouse3
f you have a Brio BA600 PC with an add-on video card fitted, you must connect your onitor to the connector on the add-on video card and not to the monitor connector own above.
l connectors can go in one way only.
Power connector
Voltage selector
4Connecting Other Equipment to Your PC
Connecting Other Equipment to Your PCTo use external devices such as a printer, scanner, digital camera or USB modem or to connect to a LAN (local area network), connect device cables to the rear of your PC as shown below:
Warning
If aldipehethlevo
If DNditeUAvmvithcibefir
Microphone
Line In
Headphones
2 USB devices
Serial devices
Parallel connector (for a printer or your PC is a multimedia model, or if you have installed a sound card in your PC, ways turn the volume down before connecting headphones or speakers to avoid scomfort from unexpected noise or static. Listening to loud sounds for prolonged riods of time may permanently damage your hearing. Before putting on adphones, place them around your neck and turn the volume down. When you put e headphones on, slowly increase the volume until you find a comfortable listening vel. When you are able to hear comfortably and clearly, without distortion, leave the lume in that position.
you have a modem:o not attempt to connect this product to the telephone line during a lightning storm. ever install telephone jacks in wet locations unless the telephone line has been sconnected at the network interface. Never touch uninsulated telephone wires or rminals unless the telephone line has been disconnected at the network interface.se caution when installing or modifying telephone lines.oid using a telephone (other than a cordless type) during a lightning storm. There
ay be a risk from lightning. Do not use the telephone to report a gas leak in the cinity of the leak. All inputs and outputs are extra-safety low-voltage circuits, except e telephone and line connectors, which are telecommunications network voltage rcuits. Always disconnect the host computer from any analog telephone circuits fore removing any covers. Never touch or remove the communications card without st removing the connection to the telephone network.
Network (LAN) connector
scanner)
Starting Up the PC
Starting Up the PCTo start the PC, press the On/Off button.
Setting UpWhen your PC starID provided with W
When prompted, sAuthenticity (usua
On/OffButton5
Windows for the First Timets up for the first time, you will have to enter the unique Product indows.
imply type in the Product ID printed on the Microsoft Certificate of lly on the front of your Windows documentation).
Power On Status Light
Hard Drive Activity Light
6The HP Brio Center
The HP Brio CenterWhen your Brio starts up it launches the HP Brio Center. This online application contains the following links:
HP Brio Internet Center (only available in some countries) - use to set up an Internet connection, monitor Internet usage, create your own Web site and online store, or access Web-based information of interest to the small business.
Using your HP Brio PC - use to get advice on using your mouse, keyboard, USB modem, DVD and CD-RW drives, if fitted. Also provides advice on working comfortably with your PC, and a
Fix a Problem - u Register Now! - t
PC has an Inter
For more informatllows you to access the Windows tour.se to troubleshoot your HP Brio PC.his allows you to register your PC electronically for support if your net connection.
ion on using the HP Brio Center, refer to page 10.
Example screen: exact features depend on your country
Get
ting
Star
ted
with
Brio
2
This chapter describes how to use your PCs desktop and the online HP Brio Center preinstalled on your PC.
Using Your PCs Desktop ................................................. page 8
Easy Access to Information with the Brio Center ................. page 10
Using Your Software ...................................................... page 14
Getting Started with Brio
8Using Your PCs Desktop
Using Your PCs Desktop
The DesktopThe desktop is whprograms you use such as the HP Bri
The Recycle BinThis is a temfiles you hav
you might have de
NoteAll tanyrefe
Recycle bin
Various icons
Start button
HP Brio
Minimize WindowMaximize Window
Close Window
Desktopere you can place various things folders, files and shortcuts to regularly. It is also the place where program windows are displayed, o Center window.
porary storage place for files you have deleted. It fills up with all the e deleted until you decide to empty it. You can use it to find things leted by mistake.
he features described in this section are standard to Windows. For further details on of these features, together with details on general Windows functionality, please r to the relevant Windows documentation, or the Windows Help system.
Center
Taskbar
Taskbar button Notification area
Using Your PCs Desktop
IconsIcons are small graphical objects that represent a particular feature, area or application (program) on your computer. Double-clicking on
them opens that feature. They can be dragged around the desktop or placed in the recycle bin.
The TaskbarThe taskbar is at tapplications are ruthat the HP Brio C
The Start ButtonClick onperform
search for things o
Taskbar Button
click on the taskba
Notification Are
the clock). If you athese indicators brexample, try doub
You can find out m(click on Using Yourthe Windows docu9
he bottom of your window by default. It shows you which nning represented by a taskbar button (the taskbar below shows enter window is open).
the Start button and a pop-up menu appears from which you can many different tasks start programs, open documents, find help, n your computer, and change settings within your computer.
sEvery time you open a program, a button for that program appears on the taskbar. To switch between programs, simply
r button for the program you want.
aDepending on what you are working on with your HP Brio PC, small indicators may appear in the notification area (to the left of re printing, for example, appears. Double-clicking on any of ings up a window where you can change some of the settings. For le-clicking on and change your volume settings.
ore about your Windows desktop by following the Windows Tour HP Brio PC - Windows Tour in the HP Brio Center) or by referring to mentation supplied with your computer.
10
Easy Access to Information with the Brio Center
Easy Access to Information with the Brio Center The Brio Center window is displayed when you first start up your PC. To stop the Brio Center appearing every time, click on the check box in the Brio Center window. You can then access the HP Brio Center by:
double-clicking on the HP Brio Center shortcut on your PCs Desktop, or
selecting HP Brio Center in the Start menu.
The HP Brio Centeletting you concenreference for all qu
From the HP Brio
HP Brio Internet Cthe Internet anbusiness. See more details.
Using Your HP BrYour Brio on p
Fix a Problem - CPC. See Fix a information in
Register Now - reconnection to tr helps you get the most out of your PC, quickly and efficiently trate on your work, while at the same time being your first point of estions you might have.
Center you can access:
enter (only available in some countries). Click on to connect to d access Internet-based services tailored to the needs of the small Get Connected with the HP Brio Internet Center on page 11 for
io PC - Click on to learn how to use your HP Brio PC. See Using age 12 for details.
lick on to learn how to fix detailed problems with your HP Brio Problem on page 13 for details. You can find more troubleshooting chapter 3 of this manual.
gister your HP Brio PC electronically only if you have a direct he Internet. See Registering Your PC below for details.
Example screen: exact features depend on your country
Easy Access to Information with the Brio Center
Registering Your PCBy registering your HP Brio PC, HP gets a clearer view of your needs and can serve you much better. When you register your HP Brio PC, you are automatically entered in a prize draw where you could win another HP product.
Electronic RegistrationRegistering electronically could not be simpler simply click on the Register Now! button on the HP Brio Center (if you have an Internet connection).
Non-electronic If your HP Brio PCregistration is not your PC).
Get Connecte
You can access the
clicking on
double-clicking
selecting HP Bri
Note The 11
Registration is not fitted with a modem or you are in a region where electronic possible, please return the registration card (when provided with
d with the HP Brio Internet Center
Internet Center by:
from within the HP Brio Center, or
on the Brio Internet Center shortcut on your Desktop, or
o Internet Center in the Start menu
HP Brio Internet Center is only available in some countries.
Example screen: Internet Center features depend on your country
12
Easy Access to Information with the Brio Center
The Internet Center provides access to a series of Internet-based services allowing you to:
Connect for the first time - click on to sign up with an Internet service provider.
Get Business Information - click on to access the HP and favored Internet partners small business Web site (available in some regions only).
Create a Web Site - click on to set up your own Web site offline and post it on the Web.
Create an Online Store - click on to set up an online store to sell your products over the Web (
Control Your Cosregions only).
Using Your BThe Using Your Brio
Getting Started - fitted, CD-RW
Windows Tour- c
Working Comfortmaximize youravailable in some regions only).
ts - monitor the costs of your Internet connection (available in some
rio window provides the following links:
click on for tips on using the mouse, keyboard, modem and, if and DVD drives.
lick on for a guided tour of Windows.
ably- click on for tips on how to set up your HP Brio PC to comfort and productivity.
Example screen: exact features depend on your country
Easy Access to Information with the Brio Center
Fix a ProblemFix a Problem is an online source of tips on how to solve problems with your PC. It includes:
Try this first - click on for a useful checklist to run through if you have a problem with your PC. Many problems can be solved easily by following these instructions. Try this before any other troubleshooting.
Troubleshoot Your PC - click on for tips on solving problems when using your PC. Topics covered include basic problems with Windows, your DVD drive or USB modem.
Diagnose Your Hacheck your PCthorough checkeasily.
Get the Latest Upupdates for pre13
rdware - click on for information on how to run DiagTools to s hardware for problems. This easy-to-use utility can perform a on your system, helping you solve hardware problems quickly and
dates - click on to access the Brio support web site for the latest loaded software and drivers.
Example screen: exact features depend on your country
14
Using Your Software
Using Your SoftwareWhen a program is installed in your PC, you can launch it by selecting it from the Start menu on your taskbar. You can also create a desktop shortcut so that you can launch a program directly from the desktop.
To create a desktop shortcut:
1 Open the Program Files folder in Windows Explorer. You can open the Windows Explorer window by selecting Start - Programs - Windows Explorer.
2 Double click on
3 Find the file us
4 Select the file bbutton. This m
5 Select Create Sh
6 Click on the ne
7 If you want to r
For more details ofrom the Start men
Refer to your prog the folder containing the program to view its contents.
ed to launch the program. The file name will end in .exe.
y clicking on it once with the mouse then click on the right mouse akes a pop-up menu appear.
ortcut. This creates a shortcut file in the current folder.
wly created file and drag it onto the PCs desktop.
ename the file, simply click on its title and type in the new name.
n customizing Windows, refer to Windows online help, accessible u.
rams documentation or online help for information about its use.
If Yo
u H
ave
a Pr
oble
m
3If You Have a Problem
You should read this chapter for advice on avoiding or solving problems with your HP Brio PC.
What to Do First ............................................................. page 16
Troubleshooting Quick Reference .................................... page 17
HP Hardware Diagnostics (DiagTools) ............................... page 18
Brio Assist CD-ROM ........................................................ page 18
Your PCs BIOS ............................................................... page 20
HP Setup Program .......................................................... page 20
Troubleshooting Help Zone ............................................. page 22
Support and Information Services .................................... page 39
16
What to Do First
What to Do FirstDont panic! Most things that go wrong with computers can be fixed relatively easily provided you do not rush into them. Use the following checklist to see where you can find help.
Is there really a problem with my PC or do I just not know how to do something?
Either
Refer to chapter 2 in this manual, Getting Started with Brio for basic advice on using your PC.
I do have a problem atroubleshooting. Does it seem to be a bor a problem with youdrive?
Still Need Help?Or
Refer to your online HP Brio Center - Using Your HP Brio PC for information on using your mouse, keyboard, DVD drive, CD-RW or modem (refer to page 12).
nd need to do some
asic problem with Windows, r modem, DVD or CD-RW
Yes
Refer to your online HP Brio Center - Fix a Problem (refer to page 13).
No
For quick tips, refer to Troubleshooting Quick Reference on page 17.
For more detailed help, refer to the Troubleshooting Help Zone, starting on page 22.
Run HPs powerful diagnostics utility, DiagTools, to check your hardware (see page 18).
Refer to Where to Find Help on page 22. Restore your PC to its original factory
configuration (see page 18).
Collect information on your PC (see page 39).
For a wide range of information and support, refer to the HP Brio Support Web at: www.hp.com/go/briosupport.
Contact your support provider.
Troubleshooting Quick Reference
Troubleshooting Quick ReferencePC wont start
PC starts but there is nodisplay
PC starts but therebe a hardware pro
PC starts but thereconfiguration erro
If there is amemory error
If there is a serial parallel port error
If there is a CMOS
If there is a hard dor CD-ROM error
If there is a floppydisk error
Check power cord is correctly connected. Check voltage switch is correctly set.
Check the display is correctly connected and switched ON. Check the displays brightness and contrast settings.
PC starts but therebe a software prob
If there is a mouseor keyboard error17
may blem
is ar
or
error
rive
Check memory modules are of the correct type, HP-supported and correctly inserted in their sockets. Refer to page 59.
Run DiagTools to analyze the problem. Refer to page 18. Upgrade your PCs BIOS. Refer to page 20.
Try using a known working floppy disk. Check the floppy drive configuration in Setup. Refer to page 20. Check the drive cable is correctly connected. Refer to page 52.
Run the HP Setup program to correct the configuration problem. Refer to page 20.
Check power cord is correctly connected. Check the device driver is correctly installed. Check the device configuration in Setup. Refer to page 20. Clean the mouse ball.
Check the devices are connected and on line. Check device drivers are installed. Check the device configuration in Setup. Refer to page 20. Try using a known working device.
Check the drive configuration in Setup. Refer to page 20. Check the drive cable is correctly connected. Refer to page 54 or page 56. Ensure the OS and drivers are installed.
Check the power cord is connected. Check power to system board is correctly connected. Refer to page 49. Ensure the OS and drivers are installed. Upgrade your PCs BIOS. Refer to page 20.
may lem
Refer to Software Problem on page 27. Refer to the software documentation or the software providers
support web site for information.
18
HP Hardware Diagnostics (DiagTools)
HP Hardware Diagnostics (DiagTools)
With DiagTools, you can:
check the configuration of your PC and see whether it is functioning correctly diagnose hardw provide precise
problems quick
You can run DiagT
Your PCs hardTo run diagnosmessage Presskey to proc
Your PCs Brio
Brio AssistYour PC comes wit
restore your PCdrivers and uti
recover your o downgrade Win
countries only) reconfigure you
insert your ope reinstall device run DiagTools
Using the BriTo use the Brio As
1 Place the Brio
2 Select the optioare provided in
NoteHP strongly recommends you use DiagTools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem.are-related problems information to support personnel so that they can solve your ly and efficiently.
ools either from:
drive. tics from the hard drive, restart the PC and press F10 when the F10 to start hardware diagnostics...or any other eed appears on screen.Assist CD-ROM. Refer to Brio Assist CD-ROM below.
CD-ROMh a Brio Assist CD-ROM. This enables you to:
to its original factory configuration (includes operating system, lities)perating system onlydows 98 to Windows 95 (available on Windows 98 models in some
r operating system, for example, when Windows prompts you to rating system CD-ROM after you install a new device drivershardware diagnostics.
o Assist CD-ROMsist CD-ROM:
Assist CD in the CD-ROM drive and restart the PC.
n you want from the menu that appears on screen. Some examples the following sections.
Brio Assist CD-ROM
Performing a Full RecoveryIt is recommended that only advanced users should carry out a full system recovery.
1 Carry out stepsselecting the o
2 Follow the ons
3 The hard disk wis normal: do nprocess has be
4 Remove the Br
5 When prompteAuthenticity (r
6 Reinstall driverconfiguration. APCs original co
Reinstalling Dri1 Insert the Brio
running. This lyou need to rei
2 Select the link contained in th
Note
If the PC does not boot from the Brio Assist CD, you must change the order of devices from which your PC tries to start up. To do so, restart your PC and press F2 when prompted to enter the HP Setup program. Change the Boot Device Priority in the Setup program Boot menu so that ATAPI CD-ROM Drive appears before Hard Drive (refer toHP Setup Program on page 20)))).
Note
Restmain
19
1 and 2 described in Using the Brio Assist CD-ROM above, ption to recover or upgrade/downgrade your software.
creen instructions.
ill be formatted first. Your PC must be rebooted several times. This ot interrupt the process. Wait until a message indicates that the en successfully completed.
io Assist CD-ROM from the CD-ROM drive.
d, enter the Product ID supplied with Microsofts Certificate of efer to Setting Up Windows for the First Time on page 5).
s for any devices that were not part of your PCs original ll data files and software applications that were not part of your
nfiguration PC must be restored.
vers from the Brio Assist CD-ROMAssist CD-ROM in the CD-ROM drive while your operating system is aunches a Web browser, which you can use to select the driver(s) nstall.
for the driver you want and follow the installation instructions e README file accompanying the driver.
oring the original factory configuration or downgrading will completely erase the hard drive partition. It is highly recommended to:
back up all your data before proceeding remove all devices you have addedupdate your PCs BIOS (refer to page 20)have driver software to hand for any add-on hardware.
20
Your PCs BIOS
Your PCs BIOSThe BIOS (Basic Input Output System) in your PC has the following roles:
It tests and configures your PCs hardware components during the POST (Power On Self-Test).
It lets you configure your PC by using the Setup program. See HP Setup Program below.
It provides the link between the software running on your PC and your PCs hardware.
The BIOS is stored
Updating YouMany problems wi
Updating (flashingfrom a floppy disk
The latest BIOS fofrom HPs Brio Sup
HP Setup PThe HP Setup proPC. Sometimes youafter installing newguide you through
Entering the To enter the Setupscreen.
Setup PrograYour PCs Setup prand left arrow keysup and down arrowfunction on the rig in a chip on the system board. A PCs BIOS is specific to that PC.
r PCs BIOSth your PC can be solved by updating (flashing) the PCs BIOS.
) your BIOS is a simple procedure that involves booting your PC containing the new BIOS.
r your PC along with instructions on updating can be downloaded port Web site at: www.hp.com/go/briosupport.
rogramgram allows you to view and change the configuration of your Brio may also need to enter the Setup program to reconfigure your PC hardware components. The Setup program has online help to
any changes you have to make.
Setup Program program, press F2 when the Hewlett-Packard logo appears on
m Menusogram contains a series of menus, which are selected with the right on your keyboard. You can select an item within a menu with the keys. When an item is selected, Setup displays a description of its
ht of the screen.
HP Setup Program
The Setup program contains the following menus:
Main - for basic information on your configuration including processor speed, the amount of installed RAM, installed drives, time and date.
Advanced - for setting Advanced Features.
Security - for setting a password to restrict access to your computer.It is possible to set a Supervisor or a User password. The Supervisor can change all settings and the User can only change the date and time. Setting a password will, by preventing access to the Setup menus, protect your computer's configuration.
Power - for selecused after specIf your computFull Power ModIn Sleep Mode,such as from thMode within a Other events msent by an exp
Boot - for choosYou can select System) attemTest), if the BIOon the Boot Dedevice is the flo
Exit: for leaving
Setting SysteThe Setup programparameters. Settinpress the F9 key wdefault values or sshould enable the
Note
If a
HP sprog21
ting power-management modes to reduce the amount of energy ified periods of inactivity.
er stays idle for a certain amount of time, your system switches from e to Sleep Mode in order to reduce power consumption.
graphics, the processor and hard disks are stopped. A user event, e mouse or keyboard, can cause the system to resume to Full Power few seconds.ay also wake up the system: a ring on an external modem, a signal
ansion card (network card etc.).
ing your boot device order and priority.the order of the devices from which the BIOS (Basic Input Output pts to boot the operating system. During the POST (Power On Self-S is unsuccessful at booting from one device, it will try the next one
vice Priority list until an operating system is found. The default boot ppy disk.
the Setup program.
m Defaults changes system behavior by modifying the power-on initialization
g incorrect values may cause system boot failure. If this occurs, hile you are in the Setup program to load the Setup program's
elect Load default values in the Exit menu of the Setup program. This computer to boot properly.
Supervisor password is set, you need to enter the password to set system defaults.
trongly recommends you make a note of any changes you make while in the Setup ram.
22
Troubleshooting Help Zone
Troubleshooting Help Zone
Where to Find HelpUse this table to see where to go in this section for help with your problem.
Problem Go to ...
You need troubleshooting quick reference information. page 17
PC does not start. No power. page 23
PC hangs (the imaglonger use your PC)
PCs power indicato
The monitor is not w
You cant waken you
Your PC freezes and
You have forgotten
You cant shut down
You have a software
PC does not start prmonitor.
Memory test erro
Keyboard test e
Floppy drive tes
Hard disk, DVD
CMOS test error
Serial or paralle
Other configuration
Your PC has an aud
Your floppy drive is
Your hard drive is no
Your CD-ROM or DV
You want to protect
You want to contactinformation you wile on the monitor freezes and you can no .
page 24
r light works but monitor remains blank. page 25
orking properly. page 25
r PC from its sleep state. page 26
can no longer be used. page 26
your password. page 26
your PC. page 26
problem. page 27
operly and displays an error message on the
r. page 28
rror. page 29
t error. page 30
or CD-ROM test error. page 31
. page 32
l port test error. page 33
problems. page 34
io problem. page 35
not working properly. page 36
t working properly. page 36
D drive is not working properly. page 37
your PC from power shortages page 38
support and are wondering what sort of l need to supply.
page 39
Troubleshooting Help Zone
No PowerProblem Possible cause To try and fix this ...
PC does not start the PCs power-on indicator is not on.
The PCs power cord is incorrectly connected.
Connect the power cord to a grounded power outlet and to the PC.
The PCs power outlet is not working.
Plug another device into the power outlet and check it works.
The PC voltage switch is incorrectly set.
1 Disconnect the power cord.2 Select the correct setting on the voltage
switch located beside the power connector in
More Advanced Troub
WARNING: for your safetyis open and switched on, dany of the internal componscrewdriver or other meta
If the problem persists, con23
the rear of the PC.3 Reconnect the power cord.4 Start the PC.
leshooting
, when the PC o not touch ents with a
l instrument.
An internal device may be causing the problem.
1 Disconnect the PCs power cord.2 Remove the PCs cover (see page 44).3 Remove internal power connectors from all
internal devices.4 Reconnect the PCs power cord.5 Reconnect the power connectors one by one
to the internal devices to see which device is defective.
6 Contact your authorized support provider.
Problem with the power supply unit.
1 Replace the power supply unit by a known working power supply from the same model of PC (see page 61).
2 If the PC starts, contact your authorized support provider, the power supply unit may have to be replaced.
tact your authorized support provider
24
Troubleshooting Help Zone
Problems Starting the PCProblem Possible cause To try and fix this ...
During startup the PC hangs (freezes). You may have added an incompatible memory module.
1 Disconnect the PCs power cord.2 Remove the PCs cover (see page 44).3 Remove or replace the memory module (see
page 59).4 Reconnect the PCs power cord and start up
the PC.
You may have added an 1 Disconnect the PCs power cord.
When you start the PC, yosystem disk" or "operatingfound" message
If the problem persists, conincompatible expansion card.
2 Remove the PCs cover (see page 44).3 Remove the expansion card (see page 60).4 Reconnect the PCs power cord and start up
the PC.
You might have made changes to the PCs Setup program.
1 Enter the Setup program by pressing F2 when prompted during startup.
2 Reload the factory settings by pressing F9.3 Press F10 to exit the Setup program saving
changes.
u get a "non- system not
There is a non-bootable floppy disk in your floppy drive
1 Remove the floppy disk.2 Restart the PC.
tact your authorized support provider
Troubleshooting Help Zone
Monitor Not Working ProperlyProblem Possible Cause To try and fix this ...
PCs power indicator light and hard disk activity light work but the screen remains blank or the image is not satisfactory.
The monitor is not switched on (no LED).
Refer to the monitor manual for an explanation of the LEDs.
The monitors power cord is incorrectly connected.
Ensure the power cord is plugged into a grounded power outlet and into the monitor.
The monitors power outlet is not working.
Plug another device into the grounded power outlet and check it works.
More Advanced Trou25
The monitors brightness and contrast settings are incorrect.
Refer to the monitor manual if necessary.
The monitor cable pins are damaged or not properly connected.
1 Switch off and unplug the monitor.2 Disconnect the monitor cable and straighten any bent pins.3 Reconnect the monitor cable.4 Switch on the monitor and see if it works.
The monitor cable is incorrectly connected (concerns some BA600 models with add-on video cards)
1 Switch off and unplug the monitor.2 Disconnect the monitor cable and reconnect it as described on
page 3.3 Switch on the monitor and see if it works.
bleshooting
The monitor settings in your PC are incompatible with your monitor
Windows NT 4.0: Enter VGA mode when prompted during start-up, then reset the resolution.
Windows 95/98: Restart the PC. The Hewlett-Packard screen is displayed. When you hear a beep, press F8 and then start the PC in safe mode. Double-click on the Display icon in your PCs Control Panel, then click on the Settings button. Use the sliding control to reset the resolution.
You may need to update your PCs BIOS.
Create a floppy to update your PCs BIOS. Refer to page 20.
The monitor itself is faulty. 1 Replace the monitor by a known working monitor from the same model of PC.
2 If the replacement monitor starts, contact your authorized support provider. The old monitor may need to be replaced.
The PCs integrated video is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Install a known working system board from the same model of
PC (refer to page 46).4 Reconnect the power cord.5 If the monitor works, inform your authorized support provider
that the system board is defective.
26
Troubleshooting Help Zone
PC Stuck in Sleep Mode
PC Freezes
Forgotten Yo
Cant Shut D
Problem To try and fix this ...
Moving the mouse or pressing a key on the keyboard is not enough to wake your PC from its sleep state
1 Press in the power button for 5 seconds. The PC will shut down. Note that any unsaved data will be lost.
2 Unplug the power cord from your PC, wait for a few seconds and then plug it in again. Your PC will restart automatically.
Problem
While you are using a prosuddenly freezes (hangs).
The PC keeps locking up.
Problem
You have forgotten the pathe Setup program to prefrom starting your PC (se
Problem
PC hangs when you try to
PC will not shut down whbutton.ur PCs Password
own Your PC
To try and fix this ...
gram on your PC, it 1 Try pressing the CTRL + ALT + DEL keys simultaneously. A window appears showing the applications currently running. One of these may be marked as nnnnoooot t t t rrrreeeesssspondpondpondpondiiiingngngng.
2 Select the application and click on the End Task button.3 Restart the program to see if it is working normally.4 If it does not work normally, restart the PC and try again.
1 Run DiagTools (refer to page 18). 2 If the problem persists, try removing any added memory or
expansion cards.
To try and fix this ...
ssword that has been set in vent unauthorized users e page 20).
1 Ask your system administrator, if you have one, to remind you of the password.
2 If you cannot find out the password, clear passwords (see page 77). This will allow the PC to start without a password.
To try and fix this ...
shut it down 1 Press in the power button for 5 seconds. The PC will shut down. Note that any unsaved data will be lost.
2 Unplug the power cord from your PC, wait for a few seconds and then plug it in again. Your PC will restart automatically.
en you press the power 1 Save all data and exit all programs (if you can).2 Press the power button and keep it pressed for 5 seconds. The PC
will turn off.
Troubleshooting Help Zone
Software ProblemProblem To try and fix this ...
Power indicator light is illuminated, but some software wont run.
Refer to the application software documentation and/or the operating system documentation for guidance.
If the software is running but not functioning properly, try to save any unsaved data, then close down the application and relaunch it. If it still does not work, restart the PC and then try launching the software again.
Reinstall the software. If the problem continues, contact the software manufacturers support services.
Date and time are wrong.
Your PC often hangs (becomes unusable) whenrunning applications underWindows NT 4.0.
You are unable to install avideo driver under WindowNT 4.0.
You receive the error message "some necessarysystem files are corrupted27
The date and time can be incorrect for the following reasons:
The time has changed to or from Summer Time. The PC has been unplugged from the power too long, and the battery is discharged.To change the date and time, select Settings
Control Panel
Date/Time from the Start menu or use the Setup program (see page 20). If necessary, install a new battery (see page 62).
Install more memory if required. It is recommended that you install at least 64MB of RAM to run Windows NT 4.0 on your PC. Installing less than this may cause problems running applications.
s
Install more memory if required. It is recommended that you install at least 64MB of RAM to run Windows NT 4.0 on your PC.
"
Reinstall the operating system or return the PC to its original factory configuration by using the HP Image Creation & Recovery CD-ROM. Refer to page 5 for more information.
28
Troubleshooting Help Zone
PC Displays an Error at StartupWhen your PC starts up it performs a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, an error is displayed on your PCs monitor. The following section describes what to do if your PC displays one of these error messages.
Memory Test ErrorProblem Possible cause To try and fix this ...
Power-On-Self-Test (POSTdisplays a memory test error.
More Advanced Trou
If the problem persists, co) The PCs memory modules are not installed correctly.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Check the memory modules are correctly installed, of the
correct type and in the correct sockets (refer to page 59).4 Close the PC, reconnect the power cord and check that
the PC boots (starts).
The PCs memory modules are not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the memory modules by known working memory
modules from the same model of PC (refer to page 59).4 Close the PC, reconnect the power cord and check that
the PC boots (starts).
Run DiagTools. Refer to page 18.bleshooting
You may need to update your PCs Basic Input Output System (BIOS).
Create a floppy to update your PCs BIOS. Refer to page 20.
The system board is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44). 3 Replace the system board by a known working board
from the same model of PC (refer to page 46).4 Close the PC, reconnect the power cord and check that
the PC boots (starts).5 If the PC works, contact your authorized support provider
for further troubleshooting information.
ntact your authorized support provider
Troubleshooting Help Zone
Keyboard Test ErrorProblem Possible cause To try and fix this ... POST displays a keyboard test error.
The keyboard cable is not correctly connected.
1 Switch off the PC.2 Plug the cables into the correct connectors on the back of the PC.
The keyboard is not clean and keys are stuck down.
Check all keys are at the same height, and none are stuck (keyboard).
Run DiagTools. Refer to page 18.You may need to update your PCs Basic Input Output System (BIOS).
Create a floppy to update your PCs BIOS. Refer to page 20.
The k
More Advanced TrouThe swork
If the problem persists, co29
eyboard is not working 1 Switch off the PC.2 Replace the keyboard by a known working unit.3 Switch on the PC, and check it works.
bleshootingystem board is not ing.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the system board by a known working board from the
same model of PC (refer to page 46).4 Close the PC, reconnect the power cord and check that the PC
boots (starts).5 If the keyboard works, contact your authorized support provider for
further troubleshooting information.ntact your authorized support provider
30
Troubleshooting Help Zone
Floppy Drive Test ErrorProblem Possible cause To try and fix this ...
Power-On-Self-Test displays floppy drive test error.
The drive is incorrectly configured in the PCs Setup program. Refer to page 20.
1 Switch the PC OFF then ON.2 When the message Press F2 to Enter Setup appears, press
the F2 key. Refer to page 20.3 Check the floppy disk drive is enabled and that the correct type
is selected (refer to page 36).
The floppy is not working. Insert a known working floppy disk and see if it works.
Run DiagTools. Refer to page 18.You may need to update ySystem (BIOS).
More Advanced Trou
Refer to page 36 for moresupport providerour PCs Basic Input Output Create a floppy to update your PCs BIOS. Refer to page 20.
bleshooting
The drive cables are not correctly connected.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Check the floppy drives power and data cables are correctly
connected (refer to page 49 and page 52).4 Close the PC then switch it on and check it works.
The drive cable is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the floppy drive cable by a known working cable from
the same model of PC. 4 Close the PC then switch it on and check it works.
The drive is not working. 1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44). 3 Replace the floppy drive by a known working drive from the
same model of PC (refer to page 52).4 Close the PC then switch it on and check it works.5 If the drive works, replace the defective drive.
The system board is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44). 3 Replace the system board by a known working board from the
same model of PC (refer to page 46).4 Close the PC, reconnect the power cord and check that the PC
and drive work.
information on troubleshooting floppy drives. If the problem persists, contact your authorized
Troubleshooting Help Zone
Hard Disk, DVD or CD-ROM Drive Test ErrorProblem Possible cause To try and fix this ...
Power-On-Self-Test displays hard disk, DVD or CD-ROM drive test error
The drive is incorrectly configured in the PCs Setup program. Refer to page 36 or page 37.
1 Switch the PC OFF then ON.2 When the message Press F2 to Enter Setup appears,
press the F2 key. Refer to page 20.3 Check the drive is enabled and the correct type is selected.
Run DiagTools from the Brio Assist CD-ROM to test your hard drive or from your hard drive to test the CD-ROM drive. Refer to page 18.
You may need to update Create a floppy to update your PCs BIOS. Refer to page 20.
More Advanced Troub
You receive a S.M.A.R.T. alert during the Power-OnSelf-Test.
Refer to page 36 for moreonline HP Brio Center, und31
your PCs Basic Input Output System (BIOS).
leshooting
The drive cables are not correctly connected.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Check the drives power and data cables are correctly
connected (refer to chapter 2).4 Close the PC then switch it on and check it works.
The drive cable is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the drive cable by a known working cable from the
same model of PC.4 Close the PC then switch it on and check it works.
The drive is not working. 1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the drive by a known working drive from the same
model of PC (refer to page 54 or page 56).4 Close the PC then switch it on and check it works.
The system board is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the system board by a known working board from
the same model of PC (refer to page 46).4 Close the PC, reconnect the power cord and check that the
PC and drive work.5 If the drive works, contact your authorized support provider
for further troubleshooting information.
-Defective drive IIIImmmmpopopoporrrrttttaaaannnntttt: : : : Carry out an immediate data backup, then contact HP
Support at www.hp.com/go/briosupport for a replacement hard drive.
information on troubleshooting drives. There is also more DVD troubleshooting information in the er "Fix a Problem". If the problem persists, contact your authorized support provider
32
Troubleshooting Help Zone
CMOS Test ErrorProblem Possible cause To try and fix this ...
POST displays a CMOS test error. CMOS is a chip that keeps a record of installed components when the PC is turned off.
The internal battery is not working.
1 Set the PC to the correct time (refer to the operating system manual).
2 Switch off and unplug the PC for an hour.3 Restart the PC and check the time is correct.4 If the time is incorrect, replace the PCs battery by a new
one (refer to page 62).
You may need to update Create a floppy to update your PCs BIOS. Refer to page 20.
More Advanced Trou
If the problem persists, coyour PCs Basic Input Output System (BIOS).
bleshooting
Power is not correctly connected to the system board.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Check the power connector is correctly attached to the
system board.4 Close the PC, reconnect the power cord and check that
the PC boots (starts).
You may need to restore the default configuration settings
1 Switch the PC OFF then ON.2 When the message Press F2 to Enter Setup appears,
press the F2 key.3 Press F9 to restore default values.4 Press F10 to exit the Setup program saving changes.
The CMOS is corrupted Clear your PCs CMOS manually. Refer to page 77
The system board is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the system board by a known working board
from the same model of PC (refer to page 46).4 Close the PC, reconnect the power cord and check that
the PC works.
ntact your authorized support provider
Troubleshooting Help Zone
Serial or Parallel Port Test ErrorProblem Possible cause To try and fix this ...
POST displays a port test error.
The port is incorrectly configured in the PCs Setup program.
1 Switch the PC OFF then ON.2 When the message Press F2 to Enter Setup
appears, press the F2 key. Refer to page 20.3 Check the port is enabled and the correct setting is
selected under I/O Device Configuration in the Advanced menu.
A connected device may be 1 Switch off the PC.
More Advanced Trou
If the problem persists, c33
incorrectly connected and not switched on.
2 Plug the cables into the correct connectors on the back of the PC.
3 Switch on the PC and the external devices.
Incorrect device drivers may be installed.
Refer to the documentation for your serial or parallel device.
Run DiagTools. Refer to page 18.You may need to update your PCs Basic Input Output System (BIOS).
Create a floppy to update your PCs BIOS. Refer to page 20.
bleshooting
The system board is not working.
1 Disconnect the power cord.2 Remove the PCs cover (refer to page 44).3 Replace the system board by a known working board
from the same model of PC (refer to page 46).4 Close the PC, reconnect the power cord and check that
the PC works.5 If the port works, contact your authorized support
provider for further troubleshooting information.
ontact your authorized support provider
34
Troubleshooting Help Zone
Other Configuration ProblemsProblem To try and fix this ...
POST displays an error not covered by an earlier section in this chapter.
Check your Setup program settings:
1 Turn on or restart the PC.2 When the message Press F2 to Enter Setup appears, press the
F2 key.
The PCs configuration settings may be corrupted. Restore the default values.
1 Switch the PC OFF then ON.2 When the message Press F2 to Enter Setup appears, press the
You may need to update yOutput System (BIOS).
You think you may have aor LAN features.
Your hard disk may be fraerrors.F2 key.3 Press F9 to restore default values.4 Press F10 to exit the Setup program saving changes.
our PCs Basic Input Create a floppy to update your PCs BIOS. Refer to page 20.
problem with the audio Download the latest drivers from HP Support Web: www.hp.com/go/briosupport
gmented or contain Check the state of your hard disk by running ScanDisk and Disk Defragmenter. To access these utilities, select Programs
Accessories System Tools from the Start menu. For more hard disk troubleshooting, refer to page 36.
Troubleshooting Help Zone
PC Has an Audio (Sound) ProblemProblem To try and fix this ...
No sound when running any applications.
Check the volume, mute, and balance settings. Refer to the operating system documentation for more information.
Absence of sound can also be caused by a hardware conflict. Hardware conflicts occur when two or more peripheral devices compete for the same signal lines or channels. Conflicts between your audio interface and another peripheral device might be due to the settings of the I/O addresses, IRQ channel, or DMA channel. To resolve the conflict, change the settings of the audio interface or of
No sound when playing a multimedia/audio CD
A new add-on sound card does not work.
No output from the 8-bit or 16-bit digitized sounds.
Audio input from the microphone is too low, or no audio at all.
Humming noise.
The PC hangs while recording.35
any other ISA accessory in your system (note that BA400 models do not have an ISA slot).
Check that the volume control on the CD-ROM drive is correctly set or that the audio cable for the CD-ROM drive is correctly connected to the connector on the system board (refer to page 49). If you are using headphones or speakers, ensure they are correctly connected (refer to page 4).
If you install an add-on sound card, you will need to disable the integrated sound features on your PC. To disable integrated sound (on Windows 95, Windows 98 and Windows NT 4.0), select Control Panel from the SSSSttttaaaarrrrtttt menu, then click on Multimedia Advanced. Click on the Audio Device icon, then select the Do not use audio features on this device radio button.
This might be due to the DMA channel selected or to an interrupt conflict. Use your operating systems audio control software to change the audio interfaces DMA channel or IRQ setting.
Check that the microphone specifications meet the requirements of the 16-bit sound components. The microphone should be a 600-ohm electret type.
If the power grounding of your audio components is inadequate, a humming noise may be generated. Plug all devices into adjacent power outlets (outlets within 5 cm / 2 inches of each other), or use line filters.
Uncompressed digital audio can eventually fill your hard disk. For example, one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10.5 MB. Before recording, check that there is enough free space on your hard disk.
Data compression can reduce the space required. The A-law and m-law hardware compression used by the audio interface enables the sampling of sound at a resolution of 16-bits, but it generates the same quantity of data as an 8-bit sample.
36
Troubleshooting Help Zone
More Troubleshooting for Your Drives and USB ModemThis section provides more information on how to solve problems with your drives or USB modem.
More Floppy Dr
More Hard Disk
Warning
Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.To avoid electrical shock and harm to your eyes by laser light, do not open the laser module. The laser module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requ
Checklist
1 Ensure you are using2 Make sure that the FFFF
Refer to page 20.3 Check that correct flo
3333....5 i5 i5 i5 innnn. You may need4 Clean the floppy drive5 Check that the drives6 Run DiagTools to see
Checklist
1 If you receive a S.M.data backup, then codisk drive.
2 Check that the disk p3 Check that booting fo
F2 at startup.4 Check that the hard d
at startup). You shou5 Verify that bbbbooootttthhhh is se
pressing F2 at startu6 Run ScanDisk and Di
select PPPPrrrrogogogogrrrraaaammmmssss AAAA7 If the hard disk activit
data cables are correive Troubleshooting
Troubleshooting
irements and wavelength. This PC is a class 1 laser product.
a formatted diskette and it is inserted correctly.llllooooppppppppy y y y DDDDiiiissssk k k k CCCCononononttttrrrroooolllllllleeeerrrr option in the Setup AAAAddddvvvvaaaannnncccceeeedddd menu is enabled (BA600 Pentium models only).
ppy type is highlighted in the LLLLeeeeggggaaaaccccy y y y DDDDiiiisssskekekeketttttttte e e e AAAA field in the Setup MMMMaaaaiiiinnnn menu. It should read 1111....44444 4 4 4 MMMM, , , , to configure this differently for use in Japan. See the Setup help for more details. using a diskette cleaning kit. power and data cables are correctly connected as shown on page 49. if it detects a problem with the floppy drive (refer to page 18).
A.R.T. alert at any time, this indicates that your hard disk drive is defective. Carry out an immediate ntact HP Support at www.hp.com/go/briosupport to ask for a replacement hard
ower and data cables are correctly connected.rm the hard drive has not been disabled in the BBBBooooooootttt menu of the Setup program, accessed by pressing
isk drive has been detected (refer to the MMMMaaaaiiiinnnn menu in the Setup program, accessed by pressing F2 ld see a hard disk drive declared in the PPPPrrrriiiimmmmaaaarrrry y y y MMMMaaaasssstttteeeerrrr field.lected in the OOOOnbonbonbonboaaaarrrrd d d d PCPCPCPCI II II II IDDDDE E E E EEEEnnnnaaaabbbblllleeee field in the AAAAddddvvvvaaaannnncccceeeedddd menu of the Setup program, accessed by p.
sk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities, cccccccceeeessssssssoooorrrriiiieeeessss SSSSyyyyssssttttem em em em TTTToooooooollllssss from the SSSSttttaaaarrrrtttt menu.y light does not flicker when the PC is accessing the hard disk drive, check that the drives power and ctly connected, and that the status panel connector is firmly attached to the system board.
Troubleshooting Help Zone
CD-ROM or DVD Drive Doesnt Work
DVD Drive Doe
CD-ROM or DV
Checklist
1 Check that a CD-ROM or DVD is inserted in the drive.2 Check that all cables (data, power and audio) have been properly connected both to the CD-ROM drive and to the system
board. 3 Verify that the drive has been detected in the Setup program (refer to the MMMMaaaaiiiinnnn menu in the Setup program, accessed by
pressing FFFF2222 at startup). You should see a CD-ROM drive declared in the SSSSeeeeccccondondondondaaaarrrry y y y MMMMaaaasssstttteeeerrrr or SSSSeeeeccccoooondndndndaaaarrrry y y y SSSSllllaaaavvvveeee field (BA400 models) or in the IIIIDDDDE E E E SSSSeeeeccccoooonnnnddddaaaarrrry y y y MMMMaaaasssstttteeeerrrr or IIIIDDDDE E E E SSSSeeeeccccoooonnnnddddaaaarrrry y y y SSSSllllaaaavvvveeee field (BA600 models).
4 Verify that bbbbooootttthhhh is selected in the OOOOnbonbonbonboaaaarrrrd d d d PCPCPCPCI II II II IDDDDE E E E EEEEnnnnaaaabbbblllleeee field in the AAAAddddvvvvaaaannnncccceeeedddd menu of the Setup program, accessed by pressing FFFF2222 at startup.
5 If you intend to boot BBBBooooooootttt menu group of
6 Run DiagTools to see
For more information on u10).
Checklist
1 Check that the DVD dregional code setting
2 Ensure you have eith3 Ensure that your PCs
recommended: At least an Intel 64MB of memo Display settings
4 Ensure that you are uwww.hp.com/
For more information on u10).
Checklist
If the drive does not appeadrive by your operating sys37
snt Play DVD Video
D Drive is Idle
on CD-ROM, place CCCCDDDD----RRRROOOOMMMM before HDDHDDHDDHDD in Setup (refer to the BBBBoooooooot t t t DDDDeeeevvvviiiicccce e e e PPPPrrrriiiioooorrrriiiittttyyyy submenu in the the HP Setup program). Refer to page 20. if it detects a problem with the drive. Refer to page 18.
sing and troubleshooting DVD, refer to Easy Access to Information with the Brio Center on page
isk you are trying to play and your DVD drive have the same regional code setting. Your DVD drives is set by the first DVD disk you insert in the drive.er a hardware or a software MPEG decoder installed on your system. hardware and software configuration supports the playing of DVDs. The following configuration is
Celeron processor with a minimum clock speed of 400 MHz. ry (Windows NT4.0); 32MB of memory (Windows 95 and Windows 98) of 800 x 600 pixels, High Color (16-bit).sing the latest drivers. These can be downloaded from the HP Brio support Web site at: go/briosupport.sing and troubleshooting DVD, refer to Easy Access to Information with the Brio Center on page
r to be working, try accessing the disc by clicking on the drive icon or drive letter assigned to the tem.
38
Troubleshooting Help Zone
CD-ROM or DVD Drive Door Doesnt Open
Modem Doesn
Protecting YoIf you plan to use yshould really consiBrio PC, so that it HP Brio PC may nconnections, fax reon suitable UPS un
Checklist
1 If you have difficulty removing a disc from the CD-ROM or DVD drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button:
With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drives manual eject button
2 The CD-ROM drive do
3 To close the CD-ROMuntil it is fully functio
Checklist
Are you running Windows
For more information on uson page 10.t Work
ur PC from Power Shortagesour PC in a permanent way to receive faxes, for example you der adding an Uninterruptible Power Supply (UPS) unit to your HP is protected against power shortages. After a power shortage, your ot be able to retrieve its original configuration (network ception, etc). Contact your HP authorized reseller for information its.
or will be released, opening slightly. Carefully pull it open fully and retrieve the CD.
drive door, push it gently closed without forcing it. The CD-ROM drive door may not close completely nal (for example, when the power comes back on).
95 or Windows NT 4.0? The USB modem will not work with these operating systems.
ing and troubleshooting the USB modem, refer to Easy Access to Information with the Brio Center
Support and Information Services
Support and Information ServicesFor information on service and support, refer to your dealer or the documentation provided with your PC.
Collecting Information Before Contacting SupportMake a note of some of the information mentioned below. This will help your authorized support provider deal with your problem quickly and efficiently:
PC DescriptionModel and serial number RAM
Number of megabyte HP RAM or RAM fro
manufacturerQuestion or ProblemFrequency Run OK?Recent changes to the PCHardware ConfigurationWhich BIOS version is use
Any BIOS parameter chan
Make a list of slots and inused by additional cards (fexample, LAN, sound and
Operating SystemAre you using the originalsystem software that campreloaded on your PC?If no, what is the operatinversion?Any operating system-generror messagesAny errors during boot (PoSelf Test). This test checkinstalled components.39
See label on the right side of your PC
s installedm another
The amount of RAM is displayed in the Setup Main menu, accessed by pressing FFFF2222 during start-up.
There may be some compatibility problems with non-HP RAM.
How often has the problem occurred?How long has the PC been running normally?Have there been any recent changes made to the PC?
d? The BIOS version is displayed in the Setup program Main menu, accessed by pressing F2 during start-up.
ges? Did the problem occur after changes were made to the BIOS using the Setup program?
terrupts or SCSI)
This is to check for interrupt conflicts. Your PC needs to give separate interrupt requests (IRQs) to your PCs the various hardware devices. Conflicts can occur if the same IRQ is given to more than one device. You can find IRQs by running DiagTools (see page 18).
operating e
g system Select Settings
Control Panel from the Start menu, then click on the System icon. The operating system version is displayed under System.
erated Please note down exact text of error message.
wer-On s all
Any POST errors will be displayed on your monitor screen or signalled by beep codes.
40
Support and Information Services
Upg
radi
ng a
nd R
epla
cing
Brio
Har
dwar
e
4Upgrading and Replacing Brio HardwareThis chapter describes how to install hardware components in your HP Brio PC.
If you want to find out about available accessories for your PC, refer to the HP accessories Web site at: www.hp.com/go/pcaccessories
Important - Before You Start ............................................ page 42
Inside the Computer ..................................................... page 43
Removing and Replacing the Cover ................................. page 44
Accessing or Replacing the System Board ........................ page 46
Cables and Connectors in Your PC ................................. page 49
Replacing a Celeron Processor (BA400 PCs) .................... page 50
Replacing a Pentium Processor (BA600 PCs) .................... page 51
Replacing the Floppy Drive ............................................ page 52
Replacing the Hard Drive ................................................ page 54
Installing an Expansion Bay Drive .................................... page 56
Installing a Memory Module ............................................ page 59
Installing an Expansion Card .......................................... page 60
Replacing the Power Supply Unit ..................................... page 61
Replacing the Battery ..................................................... page 61
42
Important - Before You Start
Important - Before You StartRead this section before installing any accessories in your PC.
WarningFor your safety, never remove the PCs cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover before switching the PC on again.
Caution
Static electricity can damage electronic components. Turn all equipment OFF. Dont let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on tacceop of the PC while you are removing the accessory from the bag. Handle the ssory as little as possible and with care.
Inside the Computer
Inside the ComputerBrio BA400 Models
Power supply
Up to Four PCI Expansion Card Slots:some slots may come with pre-installed cards such as a network (LAN) card
Celeron Processor
One or Two Free Front Access Device Shelves:CD-ROM drive (already fitted in some models),
Brio BA600 Models
Power supply
Pentium Processor
Up to Four Expansion Card Slots (3 PCI, 1 ISA):some slots may come with pre-installed cards such as a network (LAN) card43
Floppy drive
Hard drive
Main memory modules:100 MHz SDRAM32 MB kit; 64 MB kit;128 MB kit; 256MB kit
DVD, Zip or Tape drive
Main memory modules:100 MHz SDRAM32 MB kit; 64 MB kit;128 MB kit; 256MB kit
Hard drive
Floppy drive
One or Two Free Front Access Device Shelves:CD-ROM drive (already fitted in some models), DVD, Zip or Tape drive
44
Removing and Replacing the Cover
Removing and Replacing the Cover
Removing the Cover
1 Place the PC on a flat surface and stand behind it.
2 Disconnect all cables from the rear of the PC.
3 Loosen the thr
4 Slide the cover
5 Pulling the bot
Caution For your safety, disconnect the power cord and all external cables.ee thumb screws from the rear of the PC.
back by about 1cm (0.3 inches).
tom edges of the cover apart slightly, lift it up and off the PC.
Removing and Replacing the Cover
Replacing the Cover1 Pull the bottom edges of the PC cover apart slightly.
2 Lower the cover onto the PC, leaving a gap of about 1cm (0.3 inches) between the cover and the front of the PC.
3 Check that the cover is correctly held in place with the metal tabs positioned inside the guide rails.
4 Slide the cover towards the front of the PC.
5 Tighten the thr
`
` `
`
45
ee screws on the back of the computer.
46
Accessing or Replacing the System Board
Accessing or Replacing the System Board
Removing the Side Panel for Easy Access to System Board Components When replacing some components, you should take out the panel holding the system board for easy access to the components. To do this:
1 Remove the PCs cover. Refer to page 44.
2 Free the two c
3 Remove any ca
4 Remove the tw
5 Slide the panel
6 Rotate the top not to pull any
`
` `
`
ables held in place by the plastic clip.
rds from the expansion slots (see page 60).
o screws in the PCs side panel.
towards the front of the PC until it is free of its retaining tabs.
of the panel out slightly and lift it up and out of the PC, taking care cables connected to the system board.
Accessing or Replacing the System Board
7 Place the system board on a flat surface beside the PC.
8 Refer to the appropriate section in this chapter for instructions on removing individual components.
9 Refer below for instructions on reinstalling the system board in the PC.
Installing a New System Board1 Follow the instructions on page 46 before continuing with the following steps.
2 Remove all cabrefer to page 4
3 Remove the eig
4 Lift the system
5 Remove any comodules. Referindividual com
6 Make sure thatthe old system
7 Install any comto the appropri
8 Place the syste
9 Reconnect confloppy drive cacable, if you ha47
les from the board. If you cant remember how to reconnect them, 9.
ht retaining screws circled below.
board off the side panel.
mponents you want to reuse such as the processor or memory to the appropriate section for instructions on removing the ponents.
the replacement board has the same jumper or switch settings as board.
ponents removed from the old system board in the new board. Refer ate section for instructions on inserting the individual components.
m board on top of the side panel and replace the eight screws.
nectors and cables in the following order: status panel connector, ble, CD-ROM cable, hard drive cable, power cable and CD audio ve a CD-ROM or DVD drive.
48
Accessing or Replacing the System Board
Replacing the Side Panel1 Replace the side panel in the PC. Align the panel with the metal positioning tab and
engage the lower retaining tabs.
2 Rotate the top of the panel towards the PC.
3 Slide the panel towards the rear of the PC until all the retaining tabs are engaged.
4 Replace the tw
5 Reattach the ca
6 Replace the co
metal positioning tab
o screws that hold the panel in place.
bles with the plastic clip.
ver. Refer to Replacing the Cover on page 45.
`
` `
`
Cables and Connectors in Your PC
Cables and Connectors in Your PCInternal drives such as hard drives, DVD and CD-ROM drives use the following data and power cables. These are connected to the system board and internal devices as shown below. You must also connect the power connector, status panel connector and CD audio connector (if a CD-ROM is fitted) to the system board.
Power connector
CD audio connector
Brio BA400 Models
Serial COM 2 connector:used with an additionserial port card
Brio BA600 Models
CD audio connect49
CD-ROM, DVD, Tape or Zip drive
Hard drive
Floppy drive
Status panel connector
al
WOL (Wake on LAN) connector:with certain LAN (network) cards, allows the PC to be started from a network
or
Status panel connectorPower connector
CD-ROM, DVD, Tape or Zip drive
Hard drive
Floppy drive
WOL (Wake on LAN) connector:with certain LAN (network) cards, allows the PC to be started from a network
50
Replacing a Celeron Processor (BA400 PCs)
Replacing a Celeron Processor (BA400 PCs)
1 Remove the cover. Refer to page 44.
2 Open the side panel of the PC and lay the system board flat. Refer to Removing the Side Panel for Easy Access to System Board Components on page 46.
3 Unclip and remove the heatsink.
4 Raise the lever
5 Install the newmarker on the
6 Replace the he
7 Refer to page 4
8 Replace the PC
Caution For your safety, disconnect the power cord and all external cables.
Note Som
to the side of the socket to release the old processor, then lift it out.
processor in the socket, with its corner marker facing the corner socket, then lower the lever to lock it in place.
atsink and fasten the retention clip.
7 for instructions on reinstalling the system board in your PC.
s cover. Refer to page 45.
e Celeron processors may use a slightly different design of heatsink.
Replacing a Pentium Processor (BA600 PCs)
Replacing a Pentium Processor (BA600 PCs)
1 Remove the cover. Refer to page 44.
2 Open the side panel of the PC and lay the system board flat. Refer to Removing the Side Panel for Easy Access to System Board Components on page 46.
3 Remove the old processor.
a Using your release the
b Open the re
4 Install the newthe processor d
5 Refer to page 4
6 Replace the PC
Caution For your safety, disconnect the power cord and all external cables.
retaining tab51
nail, pull the retaining tab on one side of the socket outwards to processor on one side.taining tab on the other side and lift the processor out.
processor. Align the processor carefully above the slot, then push own firmly until it clicks into place.
8 for instructions on reinstalling the system board in your PC.
s cover. Refer to page 45.
52
Replacing the Floppy Drive
Replacing the Floppy Drive1 Remove the cover. Refer to page 44.
2 Remove the floppy drive tray fixing screw.
3 Slide the floppy drive tray towards the back of the computer until it is released from its mountings, then lift it free.
4 Remove the flo
`
` `
`ppy drives two connectors.
Replacing the Floppy Drive
5 Remove the three retaining screws. These have the number "1" engraved alongside.
6 Slide the old dr
7 Slide the new dof the drive are
8 Replace the thengraved along
9 Replace the flo
10 Place the drivePC until the tra
11 Replace the flo
12 Replace the PC53
ive out of the tray.
rive into the drive tray, making sure that the connectors on the rear at the back of the bay.
ree screws. You must fit these screws in the holes that have "1" side.
ppy drive connectors.
tray against the positioning tab, then slide it towards the front of the y is engaged on the mounting tabs.
ppy drive bay fixing screw.
s cover. Refer to page 45.
54
Replacing the Hard Drive
Replacing the Hard DriveFor information on recovering the contents of your old hard drive, refer to Brio Assist CD-ROM on page 18.
1 Remove the cover. Refer to page 44.
2 Remove the hard drive tray fixing screw.
3 Slide the drive mountings. Pul
4 Disconnect the
5 Undo the four
Warning For your safety, disconnect the power cord and all external cables.tray towards the rear of the PC until the tray is released from its l the drive tray out of the computer casing.
power and data cables from the hard drive.
screws and slide the old drive out of the tray.
`
` `
`
Replacing the Hard Drive
6 Slide the new drive into the hard drive tray. CONNECTOR SIDE is engraved on the inside of the tray to help you find the correct orientation.
7 Replace the four screws.
8 Reconnect the power and data cables. Refer to Cables and Connectors in Your PC on page 49 if you are unsure of which cable to use.
9 Replace the drmaking sure th
10 Replace the tra
11 Replace the PC
Caution Take care when handling the hard drive. A one-quarter inch drop can damage it.55
ive tray in the computer, aligning it with the positioning tab and at the tags are correctly engaged in their holes.
y fixing screw.
s cover. Refer to page 45.
56
Installing an Expansion Bay Drive
Installing an Expansion Bay Drive
Replacing a CD-ROM or DVD Drive in the Top Bay
1 Remove the cover. Refer to page 44.
2 Disconnect the
3 Remove the thrslightly until yo
4 Slide the new d
5 Replace the thengraved along
Warning
To avoid electrical shock and harm to your eyes by laser, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requirements and wavelength. This product is a class 1 laser product. three cables from the rear of the drive.
ee retaining screws, then slide the drive towards the rear of the PC u are able to lift it out.
rive in from the rear.
ree screws. You must fit these screws in the holes that have "1" side.
Installing an Expansion Bay Drive
6 Replace the audio, data and power cables.
7 Replace the cover. Refer to page 44.
Installing a Drive in the Lower Expansion Bay1 Remove the cover. Refer to page 44.
2 Remove the PCs front panel by simultaneously releasing the four lower clips.
3 Rotate the bottom part of the panel gently upwards until the whole panel can be lifted off.
4 Lay the front p
5 Remove the plaopen by hand.
6 If the bay has a
7 Slide the drive
8 Tighten the thrin the holes tha
rear of front panel57
anel on a flat surface beside the PC.
stic masking plate from the front panel by prising the retaining tabs
metal blanking plate, then break it off using a screwdriver.
in from the front of the computer.
ee screws that fasten the drive to the bay. You must fit these screws t have "1" engraved alongside.
`
` `
`
58
Installing an Expansion Bay Drive
9 Connect the data and power cables.
If this is the second device installed in the expansion bays, fit the data connector marked CD Slave.
If this is the only device, fit the end CD connector marked CD Master.
10 Replace the cover. Refer to page 45.
Installing a Memory Module
Installing a Memory Module1 Remove the cover. Refer to page 44.
2 If you think you can access the memory modules easily, lay the PC on its side so you can reach in to access the system board.
3 If not, open the side panel to gain access to the system board. Refer to Removing the Side Panel for Easy Access to System Board Components on page 46.
4 Either remove socket.
5 Make sure that
6 Align the groovthe socket and
7 Replace the sySystem Board
8 Replace the co
Position of memory
Brio BA400 PC59
the module you want to replace or locate an empty memory module
the sockets clips are open.
es on the bottom of the module with the corresponding marks on push it firmly into place. The clips close automatically.
stem board if you removed it earlier. Refer to Installing a N