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DEPARTMENT OF WORK, ORGANISATION AND SOCIETY
How work and organizational psychology can
contribute in tackling jointly work related
problems : examples and learning points
Peter Vlerick
Ghent, January 19th 2021
Master in Clinical Psychology (1989)thesis : ‘Research into the role of attributional and emotional processes in aggressive primary
school children’
PhD in Industrial Psychology (1994) Thesis : ‘Research on the antecedents and consequences of burnout among nurses in general
hospitals’
Assistant professor in Economic Psychology (1997)
Full Professor in Occupational Health Psychology (2019)
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What contribution can work and Organizational psychology make?
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Ugent@work : common interest & shared responsibility
similarities & differences
Overarching objective WOP : “contributing to the quality of working life in terms of
employee well-being and effective work organization”
How ? : *influencing policy making in academia and practice;
*taking up responsibilities towards individuals, organisations, industrial sectors and society
*cocreation :
* fundamental and applied research
*monodisciplinary, multidisciplinary and interdisciplinary research
….
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PAST : Finished doctoral disserations
1. Dr. Stefanie De Man (2004) : quality of care and psychology of
waiting in outpatient clinics
2. Dr. Rik Verhaeghe (2006) : Stress and sickness absence in hospital
nurses3. Dr. Isabel Rots (2010) : Teacher education and the choice for the
teaching profession
4. Dr. Bart Van de Ven (2011) : Demand-induced-strain compensation
model in the technology sector
5. Dr. Anneleen Mortier (2017) : authentic leadership
6. Dr. Elien De Boeck (2018) : Food safety work climate in Food
Industry
7. Dr. Bart Doyen (2020) : blackbox in the operating room : ‘Radiation
Safety‘
8. Dr. Bram Van Acker (2020): Mental workload monitoring in the
Manufacturing Industry5
Employee-related antecedents of the waiting
experience and service quality
in outpatient clinics
Doctoral student: Stefanie De Man
Promotors: Paul Gemmel & Peter Vlerick
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Customer-contact
service employee
behavior
Customer waiting experience
Customer service evaluations
Customer-contact service employee
Customer
Basic model
Service encounter
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Customer service evaluations
Wait satisfaction
Service quality perceptions
•Tangibles•Reliability
•Responsiveness•Assurance•Empathy
Customer satisfaction
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Work Characteristics, Psychological
Well-Being and Sickness Absence among
Hospital Nurses
Doctoral student: Rik Verhaeghe
Promotors: Paul Gemmel & Peter Vlerick
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Conceptual research model
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Teacher education and the choice for the teaching profession
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Doctoral student: Isabel Rots
Promotors: Antonia Aelterman & Peter Vlerick
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Conceptual research model
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Rots, I., Aelterman, A., Devos, G. & Vlerick, P. (2010). Teacher education and the choice to enter the
teaching profession: a prospective study. Teaching and Teacher Education,26, 1619-1629.
Psychosocial well-being of employees in the technology sector:
The interplay of job demands and job resources
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Doctoral student: Bart Van de Ven
Promotor: Peter Vlerick
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Conceptual model
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ACTING UPON THE TRUE SELF: THE ROLE OF AUTHENTIC LEADERSHIP IN
ENHANCING FOLLOWERS’ WELL-BEING AT WORK
Doctoral student: Anneleen Mortier
Promotor: Peter Vlerick
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CONCEPTUEEL MODEL
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Antecedent:
Hechtingsstijl leider
Mediërende variable:
Empathie
Modererende variable:
Veranderingspercepties
Welzijn van volgers:
Authentiek volgerschap
Thriving
Job tevredenheid
Studie 1
Studie 4
Studie 3
Studie 2
Studie 2Studie 3Studie 4
Authentiek leiderschap
FOOD SAFETY CULTURE AND CLIMATE,
EXPLORING THE HUMAN FACTOR IN
FOOD SAFETY MANAGEMENT
DEPARTMENT OF FOOD TECHNOLOGY, SAFETY AND HEALTHFACULTY OF BIOSCIENCE ENGINEERING, GHENT UNIVERSITY
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Doctoral student :ir. Elien De Boeck
Promotors :Liesbeth Jacxsens, Peter Vlerick and Mieke Uyttendaele
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Overall Objective: ‘Explore the human factor in food safety
management by studying the impact of an
organization’s food safety culture and climate’.
7 Chapters
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CONCEPTUAL MODEL
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Safety in the Hybrid Angiography Suite:Opening Pandora’s Box
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Doctoral student: Bart DoyenPromotors: Isabelle Van Herzeele, Frank Vermassen & Peter Vlerick
BLACK BOX
RADIATION SAFETY IN THE HYBRID ANGIOGRAPHY SUITE - CONCLUSION
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SAFETY
Well-being Team performance
+Team Patient
Medical physics
Vascular surgery
Psychology
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What factors affect safety in the hybrid angiography suite? STUDY 1 Communication styles
STUDY 2 (Radiation) safety climates
STUDY 3 Key competencies in radiation safety
How do we capture safety in the hybrid angiography suite? STUDY 4 Implementation of Operating room Black Box
How do we evaluate safety in the hybrid angiography suite? STUDY 5 Development of a radiation safety rating scale
STUDY 6 Operating room Black Box Pilot study
3 RESEARCH QUESTIONS - 6 EMPIRICAL STUDIES
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VAKGROEP INDUSTRIËLE SYSTEMEN EN PRODUCTONTWERP (EA18)ONDERZOEKSGROEP IMEC-MICT-UGENT
VAKGROEP WERK, ORGANISATIE EN SAMENLEVING (PP09)
Mental Workload Monitoring in the Manufacturing Industry: Conceptualisation,
Operationalisation and Implementation
Doctoral student : Bram Van Acker
Promotors :Jelle Saldien & Peter Vlerick
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1.1 MAAKINDUSTRIE
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Digitalisatie +
automatisatie
Complexiteit
Mentale belasting
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1.1 MAAKINDUSTRIE
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Vroeger:
Massaproductie
*mentale belasting:
laag
*Young, M. S., Brookhuis, K. A., Wickens, C. D., & Hancock, P. A. (2014). State of science: Mental workload in ergonomics. Ergonomics, 58(1), 1–17.
1.1 MAAKINDUSTRIE
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vandaag:
Massa variatie
*mentale belasting:
hoger
*Young, M. S., Brookhuis, K. A., Wickens, C. D., & Hancock, P. A. (2014). State of science: Mental workload in ergonomics. Ergonomics, 58(1), 1–17.
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1.1 MAAKINDUSTRIE
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België:
‘mass
customization’
1.1 MAAKINDUSTRIE
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Ondersteuning
operator
‘Exosekeltons’
‘Augmented Reality’
‘Cobots’
‘Touch pads’
Mentale belasting?
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STRUCTURE OF PHD-THESIS
1. Conceptualisation : What is mental workload?
2. Operationalisation : How can we measure mental workload on the shop floor ?
3. Implementation: How can we best implement mental workload monitoring ?
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CONCLUSION THESIS
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Optimalisation ofoperators’ mental workload (Human engineering)
Competitiveness of Flemish Manufacturing industry 4.0
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Ongoing doctoral disssertations1. Lien Valcke : Psycho-social well-being and precarious work
circumstances in Aviation industry (pilots and cabin crew)
2. Waeel Alrobaish : from ‘food fraud’ towards ’food integrity’ in
Food Industry3. Ruben Cambier : Psychological underpinning of computer-
mediated-communication : telepresssure during and after
working hours (‘teleclimate’)
4. Gilles Soenens : human error and non-technical skills
assessment in Surgery5. Pauline Spangnoli : Food Safety Culture intervention
6. N.N. : Work rehabilitation and disability management
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SYNTHESIS
Lack of focus/no single topic/theme
Variety in professional groups
Variety in industrial sectors
Variety of work, organisational and societal
problems
Common is : * ‘Work’
* a psychological/ human
complementary approach
Multidisciplinary and interdisciplinary (sometimes
monodisciplinary)
Within and between university faculties
Deductive and inductive 34
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CONCLUSION
‘Work’ & ‘employment’ are complex, multifacetted
From monodisciplinary towards Crossdisciplinary
research (Multidisciplinary - Interdisciplinary )
Individual & work & organizational characteristics
matter
psychological processes(human factors) matter
Work and organizational psychology is important
Psychology contributes35
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DO NOT BREAK YOUR WALL BUT CONSIDER to LOOK OVER YOUR WALL AND TO ENRICH YOUR WALL
TAKE HOME MESSSAGE
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“Whatever you can do or dream you can do, begin it. Boldness has genius, power and magic in it. Begin it now!”
Goethe
THANK YOU
