VETERINARY PRACTICE MANAGEMENT PROFESSIONAL: Job Framework & Job Description

How to Use This Document

Job FrameworkThe Job Framework section of the document (page 3-12) is for internal use in your practice and presents the typical job framework for a veterinary practice management professional — in other words, the background for and qualifications of the job including: (1) levels of practice management, (2) typical responsibilities, (3) credentials, compensation, and benefits, (4) detailed tasks list, and (5) critical competencies.

Job DescriptionThe Job Description section of the document (page 13-26) allows you to fully edit the duties that you require your veterinary practice management professional to perform. Personalize it by adding your practice logo, contact information and mission statement. Change the default color (orange) to match your branding. Have your manager/administrator complete the duties checklist form – indicating the duties they currently perform and those they expect to perform in the future. Print and sign the document for your records.

TO EDIT JOB DESCRIPTION TEXT: Place your cursor in front of the text you wish to edit Click and drag to select the word or paragraphs you wish to edit and then type in or paste in your own

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TO ADD YOUR LOGO IN DESIGNATED LOCATIONS: First, remove the placeholder image:

- Select the graphic labeled “Your logo here” by clicking the edge (or outline) of the box — clicking within the box will select the text only, not the entire graphic

- Hit the “Delete” key on your keyboard — the entire box will disappear Next, add your logo:

- Select “Insert” from the top menu- Select “Pictures” from the submenu- Once the dialog box appears, browse your desktop for your logo file and select it- Select “Insert”

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VETERINARY PRACTICE MANAGEMENT PROFESSIONAL: Job Framework & Job Description

If you’d like, change the size of your logo:- Select the logo- Right click your mouse — a menu will appear- Select “Size and Position” — a dialog box will appear- Make sure the “Locked aspect ratio” checkbox is selected- Change the size of your logo by changing the “Scale” percentage- Select “OK”

TO EDIT THE DOCUMENT COLOUR TO MATCH YOUR BRANDING: Select “Design” from the top menu Select “Colors” from the submenu Right click on “Job Description Colors” — a menu will appear Select “Edit” — a dialog box will appear Select the drop-down menu beside “Accent 1” Choose another color (or create a custom color by selecting “More Colors”) Select “Save” — all instances of the default color (orange) will change to your chosen color

TO FILL IN THE DUTIES CHECKLIST:Your manager/administrator can quickly indicate which duties they are currently performing and which they expect to perform in the future, by clicking the two drop-down lists associated with each duty. Managers/administrators can choose between YES, NO or N/A (not applicable) for current duties and the time the current duty was started, and YES, NO, or MAYBE for future duties.

AppendixThe appendix at the end of the document outlines how a veterinary practice management professional can become a Certified Veterinary Practice Manager (CVPM). You can select the website link provided for complete information and/or print this document for use and referral.

Word VersionsPlease note that the VHMA Job Description document was developed and formatted in Word 2016. Although we have done our best to ensure consistent formatting for all versions, other versions of Word may show different formatting than intended. The “How to Use” instructions included here are also based on Word 2016 and may not apply as directly to other versions.

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