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How to Train Your Dragon
Importance of Training
• Productivity - Helps increase staff productivity.
• Team spirit - Helps instill a sense of team work, team spirit, and inter-team collaborations.
• Organizational Culture - Helps to develop and improve the organizational health culture and effectiveness. It helps in creating the learning culture within the organization.
• Organization Climate - Helps build a positive perception and feeling about the organization.
• Quality - Helps in improving the quality of
work and work-life.
• Morale - Helps in improving staff morale.
• Healthy work-environment - Helps in creating a healthy working environment by building employee relationships. Ensuring that individual goals align with organizational goal.
• Image - Helps in creating a better image.
• Funding – Can potentially lead to new funding streams or extensions of existing funding/contracts.
• Training and Development
Helps staff develop problem solving skills.
Enables better understanding of organizational policies and protocols.
Develops leadership skills, motivation, loyalty, better attitudes, and other aspects that successful staff usually display.
How to Identify Training Needs
Call MonitoringNew Contracts RequirementCustomer FeedbackObservationsReporting DiscrepanciesStaff RequestsProgram ChangesCoaching Session
Analyze the Training Need
Research: Listen to random sampling of calls Review sampling of random “transactions” Run reports Staff survey
Identify who needs training: Entire I&R team Group within the I&R team
New staff
Determine urgency of training
Training Objectives
Defining the objectives for a training is a critical step in the whole development process.
Why is it critical?
Training Objective
A training objective is like a map. If it is developed correctly it will clearly define the route to get from point "A" to point "B.”
Writing Training Objectives
Components of an effective objective
S – Specific
M – Measurable
A – Attainable/Achievable
R – Relevant
T – Time Element
Examples of Training Objectives
Staff will learn to be good I&R Specialists.
Reason: Too broad and not measurable.
Staff will learn about California Emerging Technology Fund (CETF) and bridging the digital divide.
Reason: Too broad and not measurable.
Example of Training Objectives
Staff will learn to be good I&R Specialists.
Who: Staff
What: Will assess for stated and unstated needs
How: By listen for keywords that flag important issues to focus on, asking open and close ended questions
When: On every call
Example of Training Objectives
Staff will learn about California Emerging Technology Fund (CETF) and bridging the digital divide.
Who: Staff
What: Will offer technology based services/referrals and ask CETF questions
How: By using effective transitional phrases to introduce CETF services
When: On all calls where the inquirer is in the target population (low income, senior, Hispanic, etc.)
Activity
Training Your Dragon: Training Objectives
Workshop participants will network with each other by engaging in exercises/activity.
Workshop participants will write an effective training objective including all necessary components by working collaboratively.
Workshop participants will learn about the 3 major learning styles and determine their own learning style/preference by reflecting on materials provided during workshop.
Learning Preferences
Design & Develop
Various learning style:
Visual
Auditory
Tactile/Kinesthetic
Design & Develop
Various delivery methods Lecture (Auditory) Interactive (Kinesthetic) Technology based (Visual, if all written)
The best method of training delivery includes a balanced learning experience.
Design & Develop
Content Examine existing training materials Update/Creating new training materials Consult with subject matter experts
Organizing Content Chronological Step-by-step Categories
Finding the Right Trainer/Facilitator
Things to consider:
The type of trainingExpertise in training topic areaSkills No one is off limits/Look outside your departmentOutside trainers/partners
Delivering Training
Start off with an ice breakerKnow your audience Know your training materialBe sure to make your training balanced so that
everyone has a positive learning experience
Remember:
Your organization is only as excellent as the staff that represent you.
Contact Information
211 LA County
526 W. Las Tunas Dr., San Gabriel, CA 91776
626-350-1841
Laura Mejia Caroline LeveretteExt. 2156 Ext. 2193
[email protected] [email protected]
Elizabeth Ruiz
Ext. 2179
