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How to get started with
SAP Solution Manager Enterprise
Edition
Tim Steuer
Application Lifecycle Management – SAP AG
© SAP AG 2010. All rights reserved. / Page 2
With application Lifecycle
management, you can
implement high-quality solutions
faster, and operate them at lower
cost.
Our strategic values are
Accelerated Innovation
Lower cost of Operation
Superior Quality
© SAP 2010 / Page 3
Application Life-Cycle Management from SAP
Provides a Comprehensive and Integrated Solution
Application Life-Cycle Management from SAP provides processes, tools, services,and an organizational model to manage SAP and non-SAP solutions throughout the complete application life cycle
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
ALM
End-to-end Application Life-Cycle
Management processes
Leverage best practice processes
SAP Solution Manager and integrated
SAP and 3rd-party management tools
Optimize your tool portfolio
Service & Support Offerings
Gain access to experts
Educational Services
Empower your workforce
Organizational Aspects
Roadmaps (ASAP, Run SAP)
E2E Solution Operations standards
Organizational Model (Customer CoE)
Reactive and Inefficient IT Grown over Time
Siloed IT Processes by Task, Technology, and Geography
Business Strategy
CEO/CFO
IT Strategy
CIO
Unclear
IT priorities
Reactive IT
Do more with less
Inefficient
processes
Production risk
Constant
emergencies
Lack of continuous
feedback /improvement
Business demand
Business Strategy
CEO/CFOStakeholder
Efficient Application Life-Cycle Management
Aligns Business and IT
Business Continuity Business Process Improvement
Protection of Investment
and Accelerated Innovation
Reduced Total
Cost of Operations
Measure and track
improvement process
Reliability, performance
and business agility
Deliver on business demand
to increase competitive
advantage
Go live on time
and budget
Standardize and
streamline operations
IT StrategyCIO
CEO/CFOBusiness
Strategy
Stakeholder
Business
demands
SAP Solution Manager
From awareness to action
SAP is aware of customer pain points. Pain points are addressed by best practices:
SAP Standards* for E2E Solution Operations.
SAP has compiled best practices for E2E Solution Operations based
on the experience from customer engagements over three decades.
Implementation methodology for
E2E Solution Operations: Run SAP.
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Management
SAP Solution Manager provides all
capabilities for E2E Solution Operations.
Change
Management
Solution
Updates
Problem
analysis
MonitoringSoftware
logistics
Integration
Validation
Integration
Testing
Innovation
Management
Transparency on
Processes & Apps
Incident
Management
* SAP Standards for Solution Operations http://service.sap.com/supportstandards
Application Lifecycle Management Processes
Application Lifecycle Management
Requirements Design Build & Test Deploy Operate Optimize
Solution Documentation
Solution Implementation
Template Management
Test
Management
Change Control Management
Application Incident Management
Technical Operations
Business Process Operations
Maintenance Management
Upgrade Management
SAP Solution Manager Foundation
How to fully exploit the Value
SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy
SAP Solution Manager
Key Capabilities
SAP Solution Manager capabilities
can be configured and implemented
based on customer specific priorities
and roadmaps
Individual services and guided
expert session for desired
configuration available
The 4 Steps to fully exploit the value of
SAP Solution Manager
To achieve IT transparency
“Single Source of Truth”
To get access to specific SAP
Enterprise Support and SAP Solution
Manager capabilities
SAP Solution Manager enables you to establish a “Single Source of Truth” for the
support by your operations teams and organization
SAP
Support SLA
Custom Code
Documen-
tationBusiness
Process
Documentation
Modification
Justification
Check
Custom Code
Maintainability
Check
Root Cause Analysis
for Custom Code
Test Workbench &
eCATT
Configuration
Content
Test
Content
Upgrade
(Delta Configuration)
Business
Process
Monitoring
Accelerated
Innovation Enablement
Template
Management
Change Request
Management
Diagnostics
System
Monitoring
System
Administration
Technical SLA &
IT Reporting
Custom Development
Management Cockpit
Quality
Management
Service
Desk
Deploy (Q-Gate
Management, CTS+)
Solution
Documentation
Assistant
4
3
ASAP
Run SAP
for Industries
Run SAP
for Technology
Selected
CQCs*
Additional
CQCs*
* Continuous Quality Checks© SAP 2010 / Page 8
Technical
Landscape
Documentation
1
2
Technical
Configuration of
Solution Manager
SAP Quality Center
by HP
SAP CPS by
Redwood
What‘s the best strategy for me?
© SAP 2008 / Page 9
Great, so I go from 1 to 4
and then? All at once?
That„s too much!
© SAP 2010 / Page 10
Define Your Roadmap for
Application Life-Cycle Management
Manage incidents & requests for change
Basic
Configu-
ration
Immediate
StartInnovate & Upgrade
Test
Administer
Report Service Levels
Get SAP Solution Manager ready!
Projects
Extended configuration
Deploy Monitor processes and interfaces
Manage jobs
Manage volume
Monitor systems & users
Deploy
Maintenance of SAP software
Collaborate with SAP
Proactive Support and Mission Critical Support
Root Cause Analysis
Document Technical Landscape
Document Business Processes
Test
Exploitation Strategies
Projects Business Processes Systems
Implementation and Upgrade Application Focus NW Focus
Time to benefit from SAP Solution Manager is short
Low customer investment necessary
© SAP 2010 / Page 11
SAP Solution Manager Roadmap Workshop
Deliverables
Identification of customer pain points by
interviews
Mapping of Solution Manager functionalities
against these pain points
Matrix of effort and value to identify quick wins
Based on SAP best practices and experience
Solut ion Documentat ionImplementat ion
Test Workbench
E2E Root Cause Analysis
Upgrade
Custom Development
Management Cockpit
E-Learning
Change Request
Management
Deployment & Q-Gate
ManagementMaintenance Optimizer
Business Process Monitoring
Inc ident & Problem
Management
Job Scheduling Management
System Administrat ion
System Landscape
Administrat ion
System Monitoring
Report ing
Top Issue Management
Ease of Implementation
Valu
e
high
value-
low effort
Prioritization of initiatives Roadmap
Consolidation of initiatives into a roadmap
Each initiative is described in detail
Implementation effort
Expected benefits
Look and feel
Customer experience
Explanation on how to leverage latest Solution
Manager release with minimum risk & costs
Technical path forward
© SAP AG 2010. All rights reserved. / Page 12
Expert-Guided Implementation
“Training on the Job” at Its Best
Training, practical experience, remote consulting
Day 1 Day 2 Day 3 Day 4 Day 5
SAP expert explains step-by-step
configuration using training materials
Execution, 2-3 hours on the same day
Participants have direct access to an
SAP expert who directly supports
them remotely, if necessary, during
the execution
Empowering, Web session, 1-2 hours each morning
Participants execute demonstrated steps
within their own project, on their own
SAP Solution Manager software
Expertise on demand, during execution
© SAP AG 2010. All rights reserved. / Page 13
Benefits for You
As Our Valued SAP Customer or SAP Partner
Advantages
Direct configuration of your SAP Solution Manager
Implemented scenarios are ready for use after delivery
Execution of all activities in defined time frame
Unique combination of remote training and expertise on demand
Direct remote access to SAP expert
Cost-effective, step-by-step and short-term training, from experts for experts without any travel expense
Fixed time slot delivery matched to time zone
Available delivery slots published on the SAP
Service Marketplace Web site
Plan and self-register online based on your team‟s
project
Select your training
SAP Support Portal Alias: SolutionManager
-> Services -> Expert Guided Implementation
Direct Link: SAP Support Portal - Expert Guided Implementation
Solution Documentation
Included documentation types
Solution Documentation contains 2 types of documentation
Technical Landscape Documentation
System, server, database and software component documentation
Covered by basic configuration of SAP Solution Manager (transaction solman_setup)
Maintenance done by:
system administrators
technical SAP Solution Manager experts
Business Process Documentation
Documentation of Core Business Processes, related interfaces and custom code
Maintenance done by:
solution architects, e.g. for custom development and interface specifications;
business process experts, e.g. to document (core) process flow
project members, e.g. to document test cases and project specific customizing
functional SAP Solution Manager experts, e.g. for simple transfer if good process documentation is available
Technical Landscape Documentation
Key elements of Technical Landscape Documentation
SAP Solution Manager is located in the center of the customers solution landscape.
It provides transparency and is rich source of technical information about the entire
solution landscape
SAP ERP
Third party systems
DEV
TST
PRD
TST
TRN
DEVDEV
PRD
DEMO
SAP CRM
TST PRD
SAP EP
SAP NW PI
Single source of truth
Connectivity
Connectivity
Connectivity
Connectivity
Landcape Information
• Servers
• Databases
• Systems
Software components
• Products
Product versions
Main Instance
• Logical components
System roles such DEV,
TST,PRD
• System components
Features available after Documentation of
SAP Solution Manager Basic Configuration
Process Capability
Technical Operations System Administration
System Monitoring
Downtime Management
EarlyWatch Alert (EWA)
(Technical) Service Level Reporting
End-User Experience monitoring
Business Process Operations Data Consistency
Data Volume Management
Application Incident Management Root-cause analysis
Incident Management
Change Control Management Maintenance Optimizer (MOPZ)
Transport Management
Extended Change and Transport System (CTS+)
Retrofit
Quality Gate Management
© SAP 2010 / Page 16
What is business process documentation?
© SAP 2008 / Page 17
What is the meaning
of business process
documentation in the
context of solution
documentation?
Solution Documentation / Business Processes
Definition
Solution Documentation means having documented the following key elements („minimum documentation‟):
core business processes
related technical objects, such as transactions, programs, custom code, background jobs, interfaces
related (non-SAP) system and software components
recommended project language is English
The correct usage of implementation projects automatically leads to sufficient solution documentation in the
operations and optimization phase.
If you start with the documentation in the
operations phase, you should make the
documentation of your core business
processes available in SAP Solution Manager.
In relation to a complete implementation project
only a subset of information is needed, then.
Main tools:
Business Blueprint
Solution Configuration
Solution Documentation Assistant
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Management
Configuration
-> extend documentation
Implementation
-> create or locally adjust
documentation
Template Management
-> ceate global documentaion
Operations
-> re-document
Upgrades
-> verify documentation
Solution Documentation life-cycle Focus
Re-Documentation
What is Business Process Documentation?
Focus
Initial Documentation
Solution Documentation Life-Cycle
ALM phase and related documentation
Solution documentation can be continuously enriched
along the ALM live-cycle
Design: Create global business process templates and specifications, e.g. for later
implementation projects
Optimize: Verify your business process documentation before upgrades, e.g. delete
obsolete information, e.g. not used custom code
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Management
Configuration
-> extend documentation
Implementation
-> create or locally adjust
documentation
Template Management
-> create global documentation
Operations
-> re-document
Upgrades
-> verify documentation
Solution Documentation life-cycle
Design/Build: Newly create or locally adjust
business process structure during your
implementation project
Build/Test: Extend business process
documentation during solution
configuration, e.g. with custom code
documentation, configuration information,
test cases
Operate: Re-document or adjust your
business process documentation during
operations, e.g. with system information
Business Blueprint / Implementation Content
Data source for the discover use case
Business Blueprint offers central, focused, up-to-date, and easy-to-understand core
process documentation. The primary focus is to document the process steps, code,
systems and interfaces.
Organizational units
Master data
3 level hierarchy Business scenario
Business processes
Business steps
System information Transactions / Custom Development Documents, Links
= elements used in SoDocA analysis Note: only objects maintained on the „Transactions‟ tab can be analyzed with SoDocA
How to document Business Processes
Summary – Attach Information to Business Process Structure
With which information can I enrich my business
process documentation?
Project documents
Use project administration and business blueprint to manage your project documents
Documentation of background jobs
Documentation according process structure. Linkage to job scheduling management work
center with detailed job documentation including systems, contacts, authorizations, tasks etc.
Configuration documentation
Central access to various customizing tools to make system settings or store pre-configuration
Documentation of Test Cases
Assignment of new or existing test cases to a process structure element
Training material and learning maps
Assignment of training material based on a process structure element. Serves as a basis for
creation of end user specific learning maps.
Logical
Component
Logical
Component
Logical
Component
Solutions and Projects
Interaction of SAP Solution Managers key elements
SAP ERP SAP CRM SAP EP SAP NW PI
Single source of truth
DEV
TST
PRD
TRN
DEV
TST
PRD
TRN
DEV
TST
PRD
TRN
DEV
TST
PRD
TRN
Solution
Logical
Component
Project
Solution and projects show are a combination of (core) business processes and
supporting software components. After go-live a project is archived and the
information copied to a solution where the information can be kept up-to-date in a
controlled way.
Log in to IC
Identify
Account
Create Sales
Order
Process
Sales Order
Create
Invoice
Update
Interaction
Center
Statistics
Exchange call
Information
Wrap-up
Interaction
Process
Quotation
Log in to IC
Identify
Account
Create Sales
Order
Process
Sales Order
Create
Invoice
Update
Interaction
Center
Statistics
Exchange call
Information
Wrap-up
Interaction
Process
Quotation
How to start with the documentation of my
business processes
© SAP 2008 / Page 23
I„m convinced about the
necessity of a central and
up-to date solution
documentation.
What are my first
steps?
How to implement Solution Documentation
Use Cases - Decision tree
Decision Tree: How to come to a central and reliable business process structure
with related documents in SAP Solution Manager
* = SoDocA = Solution Documentation Assistant
** = XLS/XML Upload, ARIS, RBE Plus
*** = in Projects or Solutions
Discover
Reuse
Transfer
Documentation
available
somewhere
Tool based
process structure
compatible to
SolMan**
yes
no
no
Sign-off by
business
process expert
Continuous
verification
with SoDocA*
Adjust
process
structure
Verify results
with business
process expert
Check
completeness
of process
structure and
adjust to 3 levels
Upload/link
documents
Manual transfer
of process
Structure
Upload/link
documents
Automated
transfer of
process
structure
Verify process
structure
and prepare
transfer to
SolMan
Create process
structure
with predefined
business content
and SoDocA*
Upload/link
documents
Continuous
verification
with SoDocA*
Continuous
verification
with SoDocA*
Note: The correct usage of implementation projects
automatically leads to Solution Documentation
Verify
Process
structure
available
in SolMan ***
Sign-off by
business
process expert
Continuous
verification
with SoDocA
Adjust
process
structure
Verify results
with business
process expert
Verify process
structure
with SoDocA*
Upload/link
documents
yes
no
Sign-off by
business
process expert
Sign-off by
business
process expert
How to implement Solution Documentation
Use cases in detail
Discover - no documentation available at all
Use BPR as template and verify structures through Solution Documentation Assistant
Manually adjust business process structure and related objects in business blueprint
Reuse - current documentation available
Manually transfer business process structure and related objects in business blueprint
Maintain business process structure and related objects in XLS, Lotus Notes and transfer it via XML
upload (as this procedure requires expertise this is currently an consultant solution, only)
Transfer - current and compatible tool based documentation available
Automatically transfer business process structure and related objects in business blueprint
ARIS: adjust to required 3 level hierarchy and transfer
XML upload: select content, structure it, and transfer via XML (see above)
Verify – documentation available in SAP Solution Manager
Project: copy project and use it as template for verification
Solution: copy project and use it as template for verification
How do I get my Business Process Documentation
into SAP Solution Manager?
Customer Example: Global Oil Company
Question: How to discover documentation?
© SAP 2008 / Page 26
We want to perfom an
upgrade for our ERP
system. We don´t have any
documented processes for
our current system.
How to start?
Customer Example: Global Oil Company
Question: How to start?
© SAP 2008 / Page 27
We want to perfom a
upgrade for our ERP
system. We don´t have any
documented processes for
our current system.
How to start?
Answer: Analyze your system usage to identify and redocument
your core business processes.
All available BPR
scenarios were
loaded into an
implementation
project.
Finalize /
redocument
core processes
Verify
documenta-
tion of core
processes by
using SoDocA
Implementa-
tion project
was analyzed
by using
SoDocA
Results:
• 60% of standard scenarios have not been used
during the last 3 month
• 8 standard transactions and 5 customer transactions
have been used more than 1.000.000 times
• Most used transactions are/can be assigned to 4
scenarios
• More than 60.000 customer objects are in place
• 48.000 customer objects have not been used during
the last 4 month
Required effort
for analysis:
2 Days
Key advantages:
- Getting a starting point
- Enable priorization of
business processes by
system usage
- Be able to verify progess
of documentation
Customer Example: German Energy Company
Question: How to check for completeness?
© SAP 2008 / Page 28
Our implementation partner
just finalized the new
implementation. He wants us
to approve the documentation.
How to check for
completeness?
Customer Example: German Energy Company
Question: How to check for completeness?
© SAP 2008 / Page 29
Answer: Analyze the implementation projects that has been used
for documentation.
Implementation
project was analyzed
by using SoDocA
Finalize
documentation
Recheck
completeness
by using
SoDocA
Create list of
objects to
document
Results:
• Some processes have no object assignment
• Documentation of customer objects not complete
Required effort
for analysis:
2 hours
Key advantages:
- Fastest completeness
check ever
- Results contains very
helpfull information for
management (e.g.
usage of customer
objects vs. standard
objects)
Our implementation partner
just finalized the new
implementation. He wants us
to approve the documentation.
How to check for
completness?
Customer Example: Indian Manufacturer
Question: How to check for completeness?
© SAP 2008 / Page 30
I have two
business process variants.
How can I check how
often they are used?
Work with Solution Documentation Assistant
SQL Check Analysis
SQL statement check analysis of SoDocA can be used to identify and analyze business
process variants helping customers gain key insight on their as-is business processes
Question: How many standard orders and promotion orders have been created in the last 3 months?
“Order to Cash” with variants
Work with Solution Documentation Assistant
SQL Check Analysis – Process
SQL Check step details for identifying standard order usage
VBAK Table and AUART column
for order type identification
SQL Check step attached to SoDocA analysis project
SQL VBAK – AUART attached to
Create Sales order process step
Process
Identify tables, columns and values related to the
process step requiring usage analysis
Example:
Create sales order process step
Transaction : VA01
Table: VBAK table
Column: AUART column
Value : OR ( standard type)
Value: AA ( promotion type)
Create SQL check step – “Table Entry Count”
based on identified Table, Column entry
Example:
Table: VBAK table
Column: AUART column
Column: ERDAT column for period information
Create SoDocA analysis project and attach SQL
check step to the appropriate process step
Run analysis and check result to gain insight on
the usage statistics
Work with Solution Documentation Assistant
SQL Check Analysis - Result
SQL statement check analysis of SoDocA can be used to identify and analyze business
process variants helping customers gain key insight on their as-is business processes
Question: How many standard orders and promotion orders have been created in the last 3 months?
“Order to Cash” with variants
Standard order - Active
Promotion order - Inactive
Standard order - 680
Promotion order - 0
SoDocA SQL analysis results: only standard orders are generated in last three months
Logical
Component
Logical
Component
Logical
Component
What is a Solution - Example
Key elements of Technical Landscape Documentation
SAP ERP SAP CRM SAP EP SAP NW PI
DEV
TST
PRD
TRN
DEV
TST
PRD
TRN
DEV
TST
PRD
TRN
DEV
TST
PRD
TRN
Solution
Logical
Component
Project
A SAP Solution Manager solution typically combines productive systems of a
solution landscape. To allow a quick technical overview and to document which
(core) business processes run on which systems a SAP customer has at least one
SAP Solution Manager solution.
Log in to IC
Identify
Account
Create Sales
Order
Process
Sales Order
Create
Invoice
Update
Interaction
Center
Statistics
Exchange call
Information
Wrap-up
Interaction
Process
Quotation
Solutions
Solution tailoring
The number of systems in the solution
Organizational units of a company or a corporate
group with respect to their structure required
technical availability etc.
The end-to-end business processes across all
involved systems/logical components inclusive
third-party
The roles of the solutions (technical characteristic)
SAP Solution Manager usage scenarios
Usually small and midsize customers do not need more than one solution. For big
companies solutions can be tailored due to their specific needs. Creating more
than one solution, several factors should be taken into account
Features available after Documentation of
Core Business Processes
Process Capability
Solution Documentation Business Blueprint
Solution Directory
Solution Documentation Assistant
Solution Implementation Template Management
Project Administration
Configuration Management
Test Management Change impact analysis (Business Process Change Analyzer)
Test Planning, Execution and Reporting (Test Workbench)
Automated Testing (eCATT, SAP QC by HP, SAP TAO)
Business Process Operations Business Process and Interface Monitoring
Job Scheduling Management
Upgrade and Maintenance Management Business Blueprint
Solution Directory
Solution Documentation Assistant
© SAP 2010 / Page 36
© SAP 2010 / Page 37
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Lifecycle
Management
Application Life-Cycle Management
ALM Processes
Solution Documentation• Central documentation of processes, system
landscape, custom code, partner applications, …
Template Management• Standardize configuration
across multiple projects
Solution Implementation• Discover and realize enhanced
business functionality
• Avoid disruption of business
Test Management• Change impact analysis
• End-to-end test management
Technical Operations• Central monitoring & alerting infrastructure
• Unique End-User Experience monitoring
• Central administration tools
Change Control Management• Integrated quality management
• Synchronized transports of various components
• Controlled and documented adjustment of
business processes incl. approval process
Maintenance Management• Management of corrective software
packages
Business Process Operations• Ensure business continuity
• Provide Business KPIs
• Business process benchmarking
Application Incident Management• Integrated service desk
• Involvement of partners in problem resolution
• Provide root-cause analysis for complex
landscapes with diverse technology stacks
Application Life-Cycle Management provides processes to optimize business continuity and agility
Upgrade Management
• Comprehensive project support
for release transitions
Solution Documentation
Goal
Centrally document and relate business processes and technical information of SAP
and non-SAP Solutions ensuring transparency, efficient maintenance and collaboration
Create technical landscape
documentation
Create business process
documentation
Hand-over to
operations
Verify technical landscape
documentation
Update solution
documentation
Create solution
documentation
Documentation ScopeDocumentation
type
Solution Documentation
Capabilities
Technical Landscape Documentation
Implementation Content
Project Administration and Business Blueprint
Business Process Configuration
Solution Documentation Assistant
Project Reporting
Solution Directory
Verify business process
documentationHand-over to
operations
Solution Implementation
Solution Implementation Represents the identification, adaptation and implementation of new and enhanced future-proof business
and technical scenarios
Is a part of the application lifecycle and is designed to decouple technical installation from business
innovation
Uses the SAP Solution Manager to implement the Innovation within the system landscape
Demand SAP Service Marketplace
SAP Community Network
SAP Solution Composer
Business and
Technical Aspects Project Administration
Business Blueprint
Implementation Content
Maintenance Optimizer
Installation Tools
Enterprise Service
Repository / ES workplace
Configuration Central Template
Configuration
Business Process
Configuration
Custom Development
Documentation
Composition Environment/
Business Process
Management
Test Management Test Management
capabilities
E-learning Management
Requirements Design Build Test
Quality ManagerBusiness
Process ExpertSystem
Administrator
Business
Process ExpertBusiness
Deploy
System
Administrator
Deployment Quality Gate Management
capabilities
© SAP AG 2010. All rights reserved. / Page 40
Template Management
Template Management
The template management approach allows customers with multi-site SAP installations to
efficiently manage their business processes across geographical distances – from initial
template definition to template implementation and template optimization, such as part of a
global rollout approach.
Innovation
Management
capabilities
Business Process
Configuration
Require-ments
Design Build Test
Template Creation and Update
Deploy Optimize
Business Process
Configuration
E-Learning
Management
Test Management
capabilities
Template Implementation
Project
Administration
Business
Blueprint
Project
Administration
Business
Blueprint
Solution Directory
Comparison and
Adjustment
Requirement rollback &
template update*
* Tool support with SAP Solution Manager
planned
Rollout of updated template
Solution Documentation
Assistant
Project Reporting
Project Reporting
GlobalASAP Template Roadmap
GlobalASAP Rollout Roadmap
SAP Solution Manager
Business Blueprint
Test Option 1
SAP Solution Manager
BP Change Analyzer
SAP Solution Manager
Test Workbench
SAP Solution Manager
Test Workbench
SAP Test Management
Test Option 2
SAP Quality Center SAP Quality Center + QTP
Test Scope IdentificationTest Planning
Test System Setup
Change
Deployment
SAP TDMS
SAP TDMS
SAP TAO
Test ExecutionSW Change Test Reporting
SAP Solution Manager
Test Automation Framework
eCATT Certified Interface
HP QTP Micro Focus IBM RationalWorksoft …
SAP Solution Manager
Test Workbench, Work Center
BW Reporting
SAP Solution Manager
Business Blueprint
SAP Solution Manager
BP Change AnalyzerSAP Quality Center
SAP Solution Manager
Project Status Reporting
Test Option 3
SAP TDMS
SAP Solution Manager
Business Blueprint
SAP Solution Manager
BP Change Analyzer
IBM Rational
Quality Manager
SAP Solution Manager
Project Status Reporting
IBM Rational
Requirements Mgmt.
IBM Rational
Quality Manager
IBM Rational
Quality Manager
IBM Rational
Functional Tester
Manual tests
Automated tests
Manual and automated tests
Manual tests
Automated tests
Partner Reports & Dashboards
Change Management
Change Management Workflow-based management of business and technology driven changes with integrated project
management and synchronized deployment capabilities.
Standardized process leading to improved reliability of solution and minimized risk through segregation of
duties and transparency of all changes
Efficient solution management – all project and system information is saved in SAP Solution Manager
Maintenance
Management
Innovation
Management
Test Management
Require-ments
Design Build Test
Change Management
Deploy Operate
CTS+
Q-Gate
ChaRM
Change Diagnostics
Configuration Validation
CDMC Solution
Documentation
Application Incident Management
Application Incident Management … Enables a centralized and common incident and issue message processing in multiple organization levels
Offers a communication channel with all relevant stakeholders of an incident. The process includes
business user, SAP experts@customer, SAP Service&Support and Partner Support employees.
Is integrated in all ALM processes of SAP Solution Manager, in any SAP Business Suite solution and could
be connected to an NonSAP Help Desk application
Includes follow up activities such as knowledge research, root cause analysis or Change Management
Business Department
Business Process execution
!
SAP SupportSupport Department @ Customer
SAP Problem Database
(Service Marketplace)
SAP support of complex
problems
Support classifies as
incident or problem
Support analyse, searches
and provides resolution
User reports incident
Capabilities Service Desk
3rd party Service Desk interface
Solution Database
Service Connections
Global Service & Support Backbone
Notes Assistant
Issue Management Service Desk for Service Provider
Root Cause Analysis
Technical Operations
Technical Operations Represents all capabilities for monitoring, alerting, analysis and administration of SAP solutions
Allows customers to reduce TCO by predefined content and centralized tools for all aspects of operations
in SAP Solution Manager
Provides End-to-End reporting functionality either out-of-the-box or individually created by customers
Monitor Analyze Administrate
E2E Root Cause Analysis
End-to-End Trace
Analysis
End-to-End Change
Analysis
End-to-End Workload
Analysis
End-to-End Exception
Analysis
Technical Administration
Operational Guidance
(RunBook)
IT Calendar / Work
mode Management
Task Management
Central Tool Access
Technical Reporting
SAP EarlyWatch Alert (for Solutions)
Service Level Reporting
Standardized IT reporting
Customer specific reporting
Alert
Report
Technical Monitoring & Alerting
Status Monitoring
End User Experience Monitoring
Connection Monitoring
Scenario specific monitoring (e.g. PI, BW,…)
Central Alert Inbox
Alert Correlation & Propagation
Central Template maintenance
Open data provider & consumer interface
Business Process Operations
GoalSAP Business Process Integration & Automation Management (BPIAM) comprises the most
important application related operations topics necessary to ensure the smooth and reliable flow
of the core business processes to meet a company's business requirements.
ALM Process
Detection of
(potential) bug
Maintenance Management
© SAP 2010 / Maintenance Management, Page 46
Testing
Apply collected
fixes /
enhancements
Import SAP
Note(s)
Deploy
Changes
Plan Mainten-
ance Activity
Maintenance Management SAP Notes Single provide a solution for knows issues. SAP Notes are most commonly applied upon
request (e.g. current incident in productive environment, information from SAP about potential issue (Hot
News, Security Notes)).
SAP Notes are collected and released as Support Packages. In order to comply to legal requirements or
run on latest Technology Support Packages are applied to SAP solutions.
Go
Live
Download &
Apply packages
Apply single
correction(s)
Note Assistant
(SNOTE)
Incident
Hot News
Security Note
Need to apply
Legal Change
Decision to
increase Support
Package level
Maintenance
Optimizer
Installation tools,
(e.g. SPAM,
SAINT, JSPM)
Apply SAP Notes
according Side-
effect Report
Test Management
capabilities
Quality Gate
Management
capabilities
Upgrade Management
Upgrade Management Represents the identification, adaptation and implementation of new and enhanced business and technical
scenarios
Uses the SAP Solution Manager to holistically and effectively manage the upgrade project end-to-end
Allows SAP customers to better understand and manage the major technical risks and challenges within
an upgrade project, and to make the upgrade project a “non-event for the business.”
Demand Upgrade Info Center
ASAP Methodology
Upgrade Roadmap
Upgrade Dependency
Analyzer
Solution Documentation
Assistant
Business and
Technical Aspects Business Blueprint
Implementation Content
Run SAP Roadmap
Custom Development
Management Cockpit
Configuration Technical Configuration
Business Process
Configuration
Upgrade Customizing
Upgrade Tools
Test Management Test Management
Capabilities
E-learning
Management
Requirements Design Build Test
Quality ManagerBusiness
Process ExpertSystem
Administrator
Business
Process ExpertBusiness
Deploy
System
Administrator
Deployment Hand-over to Support
Quality Gate Management
Capabilities
Upgrade Monitoring
Near Zero Downtime
Methodology
Preparation Blueprint Realization Go-Live & SupportPrep. for CutoverDiscovery Evaluation
BuildPlan
© SAP 2010 / Page 48
Holistic approach
Integration from project to solution
“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a solution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations”
Martin Flegenheimer, IT Director, Ferrero Germany
Roadmap, Blueprint, and Implementation
Change Control Management
Maintenance
Management
Monitoring &
Reporting
Application Incident Management
TestingOperations
Next steps
Evaluate service offerings:
Roadmap Service
Expert Guided Implementation
Document your solution
Technical Documentation
Business Process Documentation
Start implementing ALM processes
according to your priorities
E.g. Business process operations
Application Lifecycle
Management from SAP
Allows implementation of high-
quality solutions faster and
operation at lower costs
Provides processes, tools,
services, and an organizational
model to manage SAP and non-
SAP solutions
Follows the six phases of ITIL
application management and
delivers high value for all phases
of the life cycle
Delivers one unified platform for IT
Service Management &
Application Lifecycle Management