How to transfer a SIAMS account to a MADI account ©2019 Government of Alberta | Published: June 2019 | ISBN Electronic: 978-1-4601-0205-3

How To: SIAMS to MADI Transferring myAlbertaSupports Application from Secure Identity and Access Management System (SIAMS) to My Alberta Digital Identity (MADI) ______________________________________________

Click Log In or Apply Online from the myAlbertaSupports portal.

On the next screen, click next to advance to the MADI sign in screen.

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How to transfer a SIAMS account to a MADI account

The next screen is the new MADI sign in screen. If a user already has a MADI account, they may sign in

by entering their username and password. If they do not have a MADI account, they must select “Create

account.” This guide will follow the “Create account” path.

On the next page, users will need to provide personal information to create a MADI account.

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Users will need to include a username, email address and password. The username and email address

must be unique in MADI. You cannot reuse the same email address for more than one account.

The second part of the registration page is personal information, which includes first name, middle name

(optional), last name, date of birth and sex:

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In the next section, users will need to enter their country, province, city, address, postal code, telephone

number and extension (both optional) and cell phone (optional):

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The last section of the registration page is the MADI Terms of Use. Users must agree by clicking the box

beside “I agree to the Terms of Use” and clicking Submit.

After the user clicks submit, they will navigate to a new page requesting them to confirm their email

address.

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Users will need to access the email they used when registering their account and open the email from

MADI.

After opening the email, the user will need to click on the link to confirm their email. If they are using the

Chrome browser, it is strongly recommended they right click on the link and choose “open in a new tab” to

ensure the link opens properly.

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The new tab will open the Confirm account creation page. Click next to continue.

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Once the ID has been confirmed, the citizen will be re-directed back to the MADI sign-in screen. To

continue, they will need to enter their new MADI username and password.

After the client enters their username and password and clicks next, they will be presented with the

SIAMS Account Transfer Page. This page is only presented the first time the client signs in to their new

MADI account.

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If the client has a SIAMS account, they will choose “Yes, I have a SIAMS account” and click next.

If the client does not have a SIAMS account then they will choose “No, I do not have a SIAMS account”

and then click next.

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Clients who have a SIAMS account and clicked “Yes” will be navigated to the SIAMS Account Transfer

page. The client will be prompted to enter their SIAMS username in the box and click next.

After clicking next, the client will navigate to the SIAMS Account Transfer page.

On this page the client needs to choose how they receive their confirmation code. The client has the

option to have the confirmation code sent to their email or their email and their mobile device. After

choosing how they want to receive the confirmation code, they will need to click next to continue.

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A box will pop up with a message indicating that the confirmation code has been sent. The client will need

to select “Continue” to proceed to the next page. The confirmation code is only valid for 10 minutes.

The client will need to access their email or phone to obtain the confirmation code which will be entered in

the box on the next screen.

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After entering the confirmation code, a message will pop up indicating that the SIAMS account transfer

has been completed. The client will then click continue, which will redirect them back to the portal.

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Frequently Asked Questions

MyAlberta Digital ID What’s happening? We are switching our secure login system for Online Claims Reimbursement (OCR)

and myAlbertaSupports.ca users from the Secure Identity and Access Management System (SIAMS) to MADI effective July 13, 2019.

Why are you switching to

MyAlberta Digital ID?

The Government of Alberta is adopting MADI as a single online identity that you can use to access a number of different programs and services. You can use your MADI to renew your license, pay a fine, purchase an Alberta Parks pass and soon, to access social programs and services. Your MADI is safe, secure, and backed by the Government of Alberta.

How does this affect me?

You will need to create and use your MADI to login to the OCR and myAlbertaSupports portals after July 13, 2019.

Is there anything important that I need to know?

You will need to transfer your SIAMS account to your new MADI account if you want access to your OCR or myAlbertaSupports account in MADI. This is especially important for Family Support for Children with Disabilities (FSCD) guardians and Persons with Developmental Disabilities (PDD) Family Managed Services (FMS) Administrators who need access to their enrolments to file reimbursement claims through the OCR portal.

Why is this especially important

to OCR users?

FSCD guardians and PDD-FMS Administrators need access to their enrolments to file reimbursement claims through the OCR portal. If you do not transfer your enrolments from SIAMS to MADI, you will not be able to enter your claims.

How do I transfer my SIAMS

information to MADI?

You will be automatically asked the first time that you log in to OCR or myAlbertaSupports after July 13, 2019. We have created simple, step-by-step instructions to walk you through the process. Once you have completed the transfer, you will no longer need your SIAMS account. If you have not already done so, sign up for a basic MyAlberta Digital ID. You will receive a confirmation email. Activate your MyAlberta Digital ID account by clicking the confirmation link in the email message. When you activate your MADI, you will be asked if you want to transfer your SIAMS account information to MADI. Click “yes” and continue with the account transfer process.

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What if I accidently set up my MADI

account and didn’t transfer my SIAMS

information?

You will not have access to your information in SIAMS. If your applications or program enrolments are not showing up on the OCR page, please contact your local office.

Do I need a verified MADI account?

You do not require a verified MADI to continue accessing social programs and supports through myAlbertaSupports or OCR. A verified MADI allows you to more access to online Government of Alberta services, but is not required for basic access to most applications.

Is a MyAlberta Digital ID account

private and secure?

MyAlberta Digital IDs contain only the information needed to create and register an account. When you access a participating online Government of Alberta service, only the portions of your Digital ID needed by that service are shared. You can learn more by visiting account.alberta.ca or by reading the MADI Frequently Asked Questions at eservices.alberta.ca/common-questions.

I have more than one SIAMS

account. Will I need to transfer each

one?

You will have to transfer each SIAMS account separately to your MyAlberta Digital ID, but you will only require one MADI. You can transfer information from multiple SIAMS accounts to your single MADI.

I forgot my SIAMS account

information. What do I do?

Click "Forgot SIAMS Username" on the transfer screen. If you enter the email address associated with your SIAMS account, you will receive a message containing your SIAMS username at that email address.

Who do I call if I need help creating my MADI account?

Contact the MADI Help Desk for further assistance: 1-844-643-2789 account.alberta.ca/contact-us