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How to Reset your BlackBerry Without Removing the Battery

Posted By GeekBerry Staff On January 27, 2009 @ 4:06 am In Editors' Choice, FAQ, Tips & Tricks |

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Occasionally, you will need to reboot your BlackBerry, (e.g. if the BlackBerry seems to get stuck

hour-glassing, or doesn’t respond).

Did you know that you don’t have to pull the battery?

You can do a quick reset, but press Alt + Caps + Del. This will perform a quick reset, and should

be sufficient for most problems.

Purpose:

People often don’t know when / how to reset their BlackBerry when they have a problem, this

guide will cover the methods, reasons, and order in which resets should be done.

Reason:

There are many reasons to reset a BlackBerry, in general when things are just not working the

way they should a reset is likely to correct the problem.

Some possible reasons to perform a reset:

Network Issues

Handheld displays an X beside the coverage indicator

Handheld displays GSM (Global System for Mobile Communication) or lower case gprs

(General Packet Radio Service) as the network status indicator

User is unable to send or receive messages on the handheld

Software Issues

User receives an error code on the handheld

Applications do not appear to be functioning correctly

Desktop Manager is stuck at “working” status when the handheld is connected

Bluetooth is not detected

Hardware Issues

Handheld display is hard to read. For example, the display shows lines obscuring text

Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not

functioning correctly, or the handheld does not turn on

Works on Models:

All models except the 850/857 & 81XX Series

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There are four different types of resets, and they should be tried in order:

Power cycle - simply turn the device off, then on1.

Soft-Reset - Hold down ALT + CAP + DEL2.

Double-Soft-Reset Hold down ALT + CAP + DEL once the screen illuminates repeat to

press ALT + CAP + DEL again.

3.

Hard-Reset - Locate and push the reset button using a paper-clip. Or remove the battery

for 30 seconds, then replace.

4.

Performing a double-soft reset stops all applications on the BlackBerry device and is nearly the

equivalent of a hard reset. Timing however is critical. Perform a soft reset by pressing the ALT +

CAP + DEL keys. The screen will go blank. When the screen is no longer black, press the ALT +

CAP + DEL keys again. You should then see another blank screen followed by an hour glass.

Note: This does not apply to the BlackBerry Pearl smartphone.

Note: The BB-7100 and BB-7290 and BB-7520 do not have reset buttons, on these you need to

remove the battery (gently) wait a few seconds and then re-insert the battery. Be careful as you

do not want to damage the contacts (or get them dirty for that matter).

Reset-Button Locations:

67xx / 95x / 77xx - On the back, at the bottom of the unit (small hole)

62xx / 72xx - Underneath the battery cover (small hole, marked as RESET)

6510 / 7510 - By the battery (small hole)

No reset button:

71xx / 7290 / 7520

BlackBerry 7290 can Perform the Reset after an upgrade to 4.1 OS or later

Hold down ALT + CAP + DEL

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