How to quote business with

THIS QUICK REFERENCE GUIDE DEMONSTRATES HOW TO QUOTE AND ISSUE SMALL COMMERCIAL BUSINESS

1.......................................................................................................Step 1: Getting Started

2.......................................................................................................Step 2: Navigating the Account Submission screen

3.......................................................................................................Step 3: Quoting New business

12...................................................................................................Step 4: Customizing Your Quote

16...................................................................................................Step 5: Right Actions Menu

17...................................................................................................Step 6: Issuing Your Business Submission

20...................................................................................................Help Desk

Table of Contents

Step 1. Getting StartedAccessing via Agent HQSM

• Open your Internet Browser and enter the web address: https://logon.travelers.com.

• Enter your secure User ID and Password. If you have trouble logging in, please call the Agency Help Desk at 800.842.2522.

• IENet SM can be accessed on the Small Business Home Page under Quote & Issue.

• Upon first entering IENet, your Producer Code and Office Code will automatically pre-fill on the Welcome Screen.

If your agency currently uses more than one Producer Code, please choose the code applicable to the account you are quoting.

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Step 2. Navigating the Account Submission Screens• From the WELCOME screen, click the “Start a Quote” button to bring up the ACCOUNT SEARCH screen.

– This screen will allow you to view if an account has previously been submitted.

– If an account has not been previously submitted, select the “Create New Account” button to proceed with submitting the account in the ACCOUNT INFORMATION screen. In the left column, select “Master PacSM” under the “Add New Policy” option list to begin quoting your policy.

Tip: The account phone number must be correct if you wish to block the account from being submitted by other agents.

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Step 3. Quoting New Business • From the POLICY INFORMATION screen, you will establish

the“Smart Classification.” If the applicant has a D&B profile, classifications matching the SIC Code assigned by D&B will be presented. Click on the drop down arrow in the Smart Classification field to see the matches returned from D&B.

• If there is no hit (or to override the suggested classification), click “Search for Classification” to classify the business

• Search by Keyword, Industry Segment, SIC, NAICS, or Program Code. You may refine a keyword search by choosing a Segment first.

Tip: Keyword matches whole words or the beginning of words. Also, avoid using common words; e.g. sales, store, repair or service. For example: Use cloth to find classes with the words cloth, clothes and clothing. Typing tractor will return tractor trailer sales but not contractor. Type pet, not “Pet store” (the latter would return all classes containing the word store as well as pet).

Search for Classification

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Step 3. Quoting New Business (continued) • Select the applicable Legal Entity, full Named Insured, Address, Billing Type, Loss History, etc.

Tip: All required fields have a red asterisk. If a required field is skipped, you will be alerted to the required information. The field will be shaded in yellow after attempting to leave the screen.

Tip: Help for a field is available by clicking the question mark.

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Step 3. Quoting New Business (continued)• Once on the LOC/BLDG SCHEDULE screen, input the location address

(if you did not use the mailing address from Policy Information screen).

Tip: Location addresses pass through a validation process. If the system does not get an exact match, a suggested address will be proposed.

• Key required information, such as Annual Sales/Receipts and Building Square Footage.

Tip: The “Choose Another Class” button allows you to easily reclassify the risk from the Loc/Bldg Screen without returning to the first screen.

• Click the “Determine Eligibility to Proceed” button. Answer the Eligibility questions.

• Based on the classification chosen, applicable Underwriter Questions will appear.

Determine Eligibility to Proceed

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Step 3. Quoting New Business (continued)• Under “Coverage Information” complete the Building and Business Personal Property fields, as needed.

• Enter the EDP Value separately from Business Personal Property Limit. The total BPP limit will be a system calculated sum of these 2 fields (BPP + EDP).

• “Premises Information” collects the Construction Type, Number of Stories, Year of Construction, etc.

Tip: Year of Construction is the original year built, not the year of updates or remodeling! Depending on the age of the building, the system may prompt for updates, such as if the building has circuit breakers and/or the year the roof was updated.

Business Personal Property Limit (excluding EDP Limit) and EDP Value6

Step 3. Quoting New Business (continued)Insurance to Value will be calculated automatically on every insured building based on the “ITV Information” section.

• You may accept or reject the recommended building value

Tip: You can print an ITV Letter from the Actions Menu on the right navigator bar of the “Quote Summary” screen.

Would you like to accept the recommended value?

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Step 3. Quoting New Business (continued)Add another location or building from the LOCATION/BUILDING SCHEDULE screen.

Clicking “Continue” on the bottom of the screen will validate the information entered and rate the policy.

QUOTE SUMMARY screen displays the Policy Coverages and Limits as well as the premium.

On this screen you will be advised if the quote can be issued or if the policy requires underwriter review.

Certain optional coverages will be added to the quote based on your customer’s operations and noted in a section on the screen titled “Optional Coverages Included by Travelers.” Click the coverage link to remove or adjust these selections.

Click the “Proceed to Issue” button to issue the policy. Choose “Find a Coverage” to amend the quote or select “Quote Proposal” to view/print the Quote Proposal.

Find a Coverage | Quote Proposal8

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Step 3. Quoting New Business (continued)If a declination is received, the “Declination Reasons” screen will appear with the declination reason(s) and a link to the “Declination Letter”. For certain declination reasons, the “Edit Quote” link will be available if there is a need to re-access the quote to correct a keying error. However, once the quote is edited/corrected, it will require a referral to the underwriter. If there is no “Edit Quote” link on the “Declination Reasons” screen, the quote may not be edited.

Declination Letter | Edit Quote

Step 3. Quoting New Business (continued)If a Referral Reason is hit, the “Quote Summary” screen will contain a referral message. The “Learn Why” link will detail why an account must be referred.“Refer Now” will send your referral and a note to your underwriter. “Save & Refer Later” will save your data and return you to the Customer Search screen“Enter Issue Date and Refer” will allow you to enter all data required for issue prior to referring to the underwriter

Tip: Referral to underwriter for pricing is required on larger, more complex accounts. If messaging is received stating “Risk and estimated pricing provided require additional consideration. Please contact your Account Executive for final pricing,” it is vital to follow through and refer the risk to your underwriter for pricing options!

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Step 3. Quoting New Business (continued)

Tip: When a policy is in a “Referred” status for Underwriting Authority, all fields will be grayed out until action is taken by the underwriter. In order to recall a referral, follow these steps:

1. From the “Transaction History” screen, click the “Edit/Continue” button to populate the right Actions menu. Then click on the “Recall Referral” link.

2. To access the rating screens, click the “Continue” button or select a screen from the left Navigation menu.”

Transaction History

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Step 4. Customizing Your Quote

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There are several ways to customize your quote. You can either make changes to your existing quote or you can create another copy or version of the quote so that you can compare your options.

• To simply customize the quote that you just rated, click on the “Find a Coverage” link or use the left navigation menu to go to the desired screen. For more detail on how to use the “Find a Coverage” feature, see the next page.

• To make another copy or version of the quote, click on the “Copy Quote” link in the right Actions menu. The system will prompt you to name the new version of the quote. You will notice that a dropdown menu will appear in the upper right section of the screen and will allow you to toggle between the original version and the new version.

Step 4. Customizing Your Quote

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• To compare your quotes side-by-side, simply click on the “Compare Quotes” link in the right Action menu. You can enter up to three quote versions.

Step 4. Customizing Your Quote (continued)

Tip: Click the “Find a Coverage” button, a simple way to locate one of hundreds of optional coverage’s instantly. Available Coverages are underlined and in alphabetical order. Those coverages that are grayed out are not available. Type in part of a coverage name and click on the green arrow to search. This filters the list to display matches. Select the desired coverage.

Find a Coverage

Green arrow

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Step 4. Customizing Your Quote (continued)

Helpful Hint – if Multiple Locations are on the policy and you are adding a Location Level coverage, be sure to add coverage for all locations as needed. Click on the “Location Selector” drop down to choose your location.

Example: Spoilage is a Location Level coverage. Select your location from the drop down then click “Find A Coverage” to add Spoilage. Repeat for all locations as necessary.

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Step 5. Right Actions MenuTake note of the “Policy Action” menu on the right side of the screen. Viewable at all times to users, this menu will display links to Rate, Issue, Quote Proposal, Rating Worksheets, ITV Letter, etc.

– Quote Proposal includes payment plan options and a payment remittance slip

– Rating Worksheet is a detailed premium summary

Tip: The Quote Proposal, Rating Worksheet, and ITV letters are available even after a policy is issued.

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Step 6. Issuing Your Business SubmissionClick “Proceed to Issue” from the Quote Summary screen.

The ADD’L INTERESTS (PROP/IM) screen will appear – key any interests by clicking “Add Additional Interest” button.

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Step 6. Issuing Your Business Submission (continued)DIRECT BILL INFORMATION screen – allows you to enter payers, down payment and installment information.The Bill to: portion of the screen is used to capture the mailing information of the party responsible for paying the premium

Select the Number of Installments from the dropdown list. Enter the Actual Down payment.

Select Downpayment Method. Available options include:

• Saving/Checking Account (EFT)• Paper Check• No Down Payment

Enter the required information. The down payment transaction will be confirmed with a confirmation number. In the bottom section of the screen, indicate if the customer would like to enroll in automatic recurring payments (ARP) and complete any additional fields.Click the “Continue to Issue” button

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Tip: No commission will be paid until a down payment is received.

Tip: Click here to learn more about Electronic Funds Transfer (EFT)

Step 6. Issuing Your Business Submission (continued)On the ISSUE INFORMATION screen, key the Agency Insured’s ID for policy download.

Click on the “Issue” button to complete the screen.

The TRANSACTION HISTORY screen will now show the policy was issued.

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Help Desk AssistanceWe’ve embedded help tools right inside the navigation if you encounter any issues. We encourage you to contact our Agency Help Desk! Help is a click away inside the rating screens to either access our Agency Help Desk by phone (1.800.842.2522), chat or email.

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