How to Prepare ERP

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    SELAMATDATANG

    WELCOME

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    PETRONAS TWIN TOWERS

    &KLCC PRECINCT

    EMERGENCY RESPONSE PLAN&

    INCIDENT COMMAND

    STRUCTURE PROCEDURES

    (KLCC EXPERIENCE)

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    INTRODUCTION

    All hazardous installations/plants arerequired to formulate and implement the

    ERP and in the case of PETRONAS TwinTowers, as required by The Fire & RescueDepartment Malaysia, an ERP incorporatingthe Incident Command Structure (ICS) hasbeen configured and endorsed by them prior

    to the issuance of the Certificate of Fitness(CF) for the building and the adjacent

    facilities.

    The highest rank in the ICS organization of

    the ERP for the PETRONAS Twin Towers isthe Group CEO of KLCC Holdings Berhad,and he is fully accountable for the

    management for the incident/accident thatmay occur.

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    POINTS CONSIDERED IN THE PREPARATION OF THE

    EMERGENCY RESPONSE PLAN (ERP)

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    CONTENTS

    PART 1 - INTRODUCTION

    PART 2 - RESPONSE PROCEDURES

    PART 3 - COMMUNICATION

    PART 4 - INFORMATIONPART 5 - POST INCIDENT

    PART 6 - INCIDENT COMMAND STRUCTURE

    PART 7 - EMERGENCY RESPONSE ACTION PLAN

    PART 8 - TRAINING MATRIX & EXERCISE PROGRAMME

    PART 9 - MANAGEMENT CONTACT LIST

    PART 10 - RESOURCE MATRIX

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    PART : 1INTRODUCTION

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    PART : 1 RESPONSE PROCEDURES

    1. Introduction2. The PETRONAS Twin Towers

    3. The Tenants

    4. Strategic Goals

    5. Objectives

    6. Management Responsibilities

    7. Definitions and Abbreviations

    8. Levels of Emergency

    9. Types of Emergency

    10. Fire Alarm System

    11. Fire Protection System

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    LEVELS/TIERS OF EMERGENCY

    TIER 1 - (Minor Emergency)

    A situation where there is no danger to life and where the risk of damage to property

    is minimal and which can be controlled by KLCC Emergency Response Team (ERT)and simultaneously, Bomba and/or the relevant authorities will be called to attend to the

    emergency and assess the situation together with KLCC Operation Section Chief (OSC) to

    determine whether or not to activate Tier 2 Emergency. Emergencies not involving the

    participation of relevant authorities will remain as Tier 1 Emergency as long as it does not require

    building evacuation (e.g., gondola breakdown & trapped in the lift).

    TIER 2 - (Major Emergency)A situation where there is danger to life and/or risk of damage to property. The

    situation is beyond the capability of the KLCC ERT and Bombas first response or the

    Police in case of emergency other than fire. The moment Tier 2 Emergency is

    declared, KLCC Emergency Management Team (EMT) shall be activated to manage

    and to coordinate efforts with the relevant authority in the management of the

    emergency.

    TIER 3 - (Disaster)

    A situation of major disaster and emergency response operation shall be inaccordance with Directive 20 of the National Security Council (NSC). KLCCs ICS

    shall be activated to support Major Disaster Management Committee (MDMC).

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    EMERGENCY RESPONSE PLAN

    DEFINITIONS AND ABBREVIATIONS

    4.0 For the purpose of this manual, the following definitions applyirrespective of any other meaning the word may have.

    4.1 EmergencyIs an unplanned, unwanted event which results or may result in, injury to

    people, damage to property and environment.

    4.2 Emergency ProceduresThese are formal plans, instruction and arrangements which define theways PETRONAS Twin Towers and Car Park and Tunnels staff and othersas individuals and groups are to respond to a particular emergency

    situation.

    4.3 Unified CommandPolice, Bomba, KLCC (Holdings) Top Management staff to makerecommendation of the entire major emergency situation, co-ordinateswith Bomba and Police to internal and external assistance and deals withmedia and the employees next of kin.

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    EMERGENCY RESPONSE PLAN

    DEFINITIONS AND ABBREVIATIONS

    4.4 Deputy Incident CommanderA person authorised to take command of the situation at Tier 1Emergency and to assist the Incident Commander (IC) when IncidentCommand System is activated together with Emergency ResponseTeam (ERT).

    4.5 Incident Commander (IC)A person who will lead the Incident Command System (ICS) in Tier 2Emergency. The leader will be the MD KLCCUH. During his absencethe General Manager of KLCCUH will take over. They will assemble atthe Emergency Control Center (ECC).

    4.6 Emergency Response Team (ERT)A group of competent/trained (KLCC URUSHARTA) staff to deal withemergencies prior the arrival of the Fire and Rescue Department. Theteam comprises the Safety Manager, the Emergency Marshall and theFirst Line Fire Crew.

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    EMERGENCY RESPONSE PLAN

    DEFINITIONS AND ABBREVIATIONS

    4.7 On Scene Commander (OSC)A person in command and control of Emergency Response Team (ERT)at Tier 1 Emergency situation. The OSC is the Safety Manager of KLCC(UH) and he may be replaced by the Senior Manager (Corporate Safety)when the need arises.

    4.8 Fire Alarm System (FAS) SpecialistA person who will be an adviser to ERT in an emergency situationinvolving Life the Support System.

    4.9 Floor Safety Manager (FSM)The occupant/tenant assigned at every floor to lead the occupants toevacuate the building safely to the Assembly Area.

    4.10 Back-up ForceMembers of ERT that are not on duty.

    4.11 KLCCH and KLCC URUSHARTAKLCC URUSHARTA is a company under KLCCPHB that manage thePETRONAS Twin Towers and other complexes in KLCC North West

    Development (NWD)

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    EMERGENCY RESPONSE PLAN

    DEFINITIONS AND ABBREVIATIONS

    4.12 Central Fire Command Room (CFCR)The CFCR is the central command room and control point duringemergencies. It is located at the towers link (street level).

    4.13 Back-up Fire Command Room (BFCR)The back-up fire command room is used as a standby CFCR, located atlevel 6 of both towers.

    4.14 Assembly Area (AA)Is the area at ground level outside the buildings where evacueesassemble for a roll call.

    4.15 Refuge AreaA designated safe location at level 41 & 42 or both towers for occupants

    above sky bridge level (including 41 & 42 ) to assemble when required toevacuate works areas in the event of an emergency. The refuge area is atemporary area prior to proceeding to assembly area at ground level.

    4.16 Emergency Marshall (EM)EM is a Safety Supervisor on duty, and he will be the leader of ERT

    and be directly involved with the emergency and stationed at the CFCR.

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    EMERGENCY RESPONSE PLAN

    DEFINITIONS AND ABBREVIATIONS

    4.17 Central Monitoring System (CMS)CMS is a system that provides information or signal on the fire alarmsystem at CFCR to Bomba.

    4.18 Medical Emergency Team (MET)This team comprises Medical Officers and Medical Assistants. This team

    will give support when requested.

    4.19 Emergency Control Center (ECC)Is a room where all the ICS Members and Unified Group discuss theemergency / problem and make decisions.

    4.20 Major Disaster Management Committee (MDMC)

    MDMC is a committee that was formed by the government to handlemajor disasters on land in a coordinated effective manner.

    4.21 Special Malaysia Disaster Assistance and Rescue Team (SMART)SMART was formed by the government to carry out search and rescueoperations jointly with Bomba.

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    KLCC INCIDENT COMMAND STRUCTURE (ICS)

    TIER 2 (FIRE & RESCUE) EMERGENCY

    BUSINESS DISRUPTION

    Finance/Admin Section Chief

    Che Ku Che Muda

    Staging AreaMahmood

    Procurement Cost

    Time Unit Leader Equipment TimeRecorder

    PersonnelElect

    SharifahMechSaid

    KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)

    FINANCE/ADMIN

    Tech SvcsTime

    Support Br - Ghaz

    CommAzniza

    Facilities

    Sheliza

    Food

    Sawiah

    Sup Unit

    Liaison Officers - FMSU(PET)/JPBM/PDRM/JPASafety/Security - PETRONAS/MRW/Sukrie(KLCC)

    Info Officer (PR) - PETRONAS/Raja Adli(KLCC)

    Legal Officer - PETRONAS/YusofJohor Ali(KLCC)

    Med Emergency Svcs - Dato Abu Hassan HKL

    Relevant - Building/Area Owner *

    Recorder - Mohd Nasir

    CompensationBldg SysOthman

    Loading DockAbu Hanafi

    MBSAznam

    Med Unit

    Rohaizan

    Deputy IC - COO KLCCPHB

    Service Br - Zulkafli

    Planning Section ChieTech vs Managerf

    PLANNING

    Bad Latif

    Logistics Section Chief

    Husni

    LOGISTICS

    Operation Section Chief

    OPERATION

    Bomba - GM KLCCUH

    GM CSD

    President

    PETRONAS

    Incident Commander (IC)

    KLCC Group CEO

    ERTKLCC

    JPBM SMART SecurityKLCC

    Assy AreaZulbahrim

    PDRM/JPA

    Safety CFCRAb Gani

    Fire & RescueWanchik

    KPSOC

    Security - Lee

    F/Line E-Veh - Azrul

    Sp Cases CoodNizam

    Training

    Other RelevantTeam/s

    1 x OperatorCar Park

    1 x OperatorLoading Dock

    1 x Chargeman1 x MEP Technician

    2 x SafetyAssistants

    Emergency Marshall(Safety Supervisor)

    Exxon Mobil

    Finance/Admin.Section Chief

    LogisticsSection Chief

    PlanningSection ChiefOperation

    Section Chief

    SURIA KLCC

    GDC

    MOKL

    Emergency Response Team (ERT) - 24 Hours

    KLCC INCIDENT COMMAND STRUCTURE (ICS)

    TIER 1 EMERGENCY

    Incident Commander (IC)(GM KLCCUH)

    SAFETY KPSOC

    CFCR

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    KLCC INCIDENT COMMAND STRUCTURE (ICS)

    TIER 2 (FIRE & RESCUE) EMERGENCY

    BUSINESS DISRUPTION

    Finance/Admin Section Chief

    Che Ku Che Muda

    Staging AreaMahmood

    Procurement Cost

    Time Unit Leader Equipment TimeRecorder

    PersonnelElect

    SharifahMechSaid

    KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)

    FINANCE/ADMIN

    Tech SvcsTime

    Support Br - Ghaz

    CommAzniza

    Facilities

    Sheliza

    Food

    Sawiah

    Sup Unit

    Liaison Officers - FMSU(PET)/JPBM/PDRM/JPASafety/Security - PETRONAS/MRW/Sukrie(KLCC)

    Info Officer (PR) - PETRONAS/Raja Adli(KLCC)

    Legal Officer - PETRONAS/YusofJohor Ali(KLCC)

    Med Emergency Svcs - Dato Abu Hassan HKL

    Relevant - Building/Area Owner *

    Recorder - Mohd Nasir

    CompensationBldg SysOthman

    Loading DockAbu Hanafi

    MBSAznam

    Med Unit

    Rohaizan

    Deputy IC - COO KLCCPHB

    Service Br - Zulkafli

    Planning Section ChieTech vs Managerf

    PLANNING

    Bad Latif

    Logistics Section Chief

    Husni

    LOGISTICS

    Operation Section Chief

    OPERATION

    Bomba - GM KLCCUH

    GM CSD

    President

    PETRONAS

    Incident Commander (IC)

    KLCC Group CEO

    ERTKLCC

    JPBM SMART SecurityKLCC

    Assy AreaZulbahrim

    PDRM/JPA

    Safety CFCRAb Gani

    Fire & RescueWanchik

    KPSOC

    Security - Lee

    F/Line E-Veh - Azrul

    Sp Cases CoodNizam

    Training

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    KLCC INCIDENT COMMAND STRUCTURE (ICS)

    TIER 2 (OTHER THAN FIRE) EMERGENCY

    Incident Commander (IC)

    KLCC Group CEO

    BUSINESS DISRUPTION

    Finance/Admin Section Chief

    Che Ku Che Muda

    Staging AreaMahmood

    Procurement Cost

    Time Unit Leader Equipment TimeRecorder

    PersonnelElect

    SharifahMechSaid

    KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)

    ERTKLCC

    JPBM SMARTSecurityKLCC

    FINANCE/ADMIN

    Assy AreaZulbahrim

    Tech SvcsTime

    Support Br - Ghaz

    CommAzniza

    Facilities

    Sheliza

    Food

    Sawiah

    Sup UnitPDRM/JPA

    Liaison Officers - FMSU(PET)/JPBM/PDRM/JPASafety/Security - PETRONAS/MRW/Sukrie(KLCC)

    Info Officer (PR) - PETRONAS/Raja Adli(KLCC)

    Legal Officer - PETRONAS/YusofJohor Ali(KLCC)

    Med Emergency Svcs - Dato Abu Hassan HKL

    Relevant - Building/Area Owner *

    Recorder - Mohd Nasir

    SafetyCFCRAb Gani

    Compensation

    Fire & RescueWanchik

    Bldg SysOthmanKPSOC

    Security - Lee

    Loading DockAbu Hanafi

    MBSAznam

    Med Unit

    Rohaizan

    Service Br - Zulkafli

    Planning Section ChiefTech Svs Manager

    PLANNING

    Bad Latif

    Logistics Section Chief

    Husnih

    LOGISTICS

    Operation Section Chief

    OPERATION

    PDRM - GM KLCCUH

    F/Line E-Veh - Azrul

    Sp Cases CoordNizam

    GM CSD

    President

    PETRONAS

    Deputy IC - COO KLCCPHB

    Training

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    KLCC INCIDENT COMMAND STRUCTURE (ICS)

    TIER 3 (OTHER THAN FIRE) EMERGENCY

    Incident Commander PDRMBOMBA, KLCC Group

    CEO,PETRONAS

    BUSINESS DISRUPTION

    Finance/Admin Section Chief

    Che Ku Che Muda

    Staging AreaMahmood

    Procurement Cost

    Time Unit Leader Equipment TimeRecorder

    PersonnelElect

    SharifahMechSaid

    KLCC Emergency Management Team (EMT)(In the Emergency Control Centre - ECC)

    ERTKLCC

    JPBM SMARTSecurityKLCC

    FINANCE/ADMIN

    Assy AreaZulbahrim

    Tech SvcsTime

    Support Br - Ghaz

    CommAzniza

    Facilities

    Sheliza

    Food

    Sawiah

    Sup UnitPDRM/JPA

    Liaison Officers - FMSU(PET)/JPBM/PDRM/JPA

    Safety/Security - PETRONAS/MRW/Sukrie(KLCC)Info Officer (PR) - PETRONAS/Raja Adli(KLCC)

    Legal Officer - PETRONAS/YusofJohor Ali(KLCC)

    Med Emergency Svcs - Dato Abu Hassan HKL

    Relevant - Building/Area Owner *

    Recorder - Mohd Nasir

    SafetyCFCRAb Gani

    Compensation

    Fire & RescueWanchik

    Bldg SysOthmanKPSOC

    Security - Lee

    Loading DockAbu Hanafi

    MBSAznam

    Med Unit

    Rohaizan

    Service Br - Zulkafli

    Planning Section Chief

    Tech Svs Manager

    PLANNING

    Bad Latif

    Logistics Section Chief

    Husni

    LOGISTICS

    Operation Section Chief

    OPERATION

    PDRM - GM KLCCUH

    F/Line E-Veh - Azrul

    Sp Cases CoodNizam

    GM CSD

    President

    PETRONAS

    Deputy IC - COO KLCCPHB

    Datuk Bandar

    Tt

    Training

    UNIFIED COMMAND)

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    TIER 3 - EMERGENCY SITUATION

    KLCC EMERGENCY RESPONSE PLANMANAGEMENT OF DISASTER AREA BY ZONE

    GREEN ZONE

    YELLOW ZONE

    RED ZONE

    INCIDENT AREA

    GREEN ZONE YELLOW ZONE

    KLCC ICS KLCC - Incident Commander

    Pertahanan Awam (JPA 3) ERT & Security (Back up Force)

    Medical Services SMART

    Sentry Post JBPM

    Food Supply Civil Defense

    Counseling Center PDRM

    Family Center ATM

    Temporary Site Shelter Emergency Medical

    Media Post Services

    EMERGENCY RESPONSE ORGANISATION

    RED ZONEOperation AreaSearch And Rescue Unit

    KLCC Emergency Response Team

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    TYPES OF EMERGENCY

    Following are the types of emergency that may occur atPETRONAS Twin Towers and KLCC Precinct.

    Incident required Safety Department KLCCUH immediate action

    6 . 1 - Fire or Explosion6 . 2 - Flammable Gas Release

    6 . 3 - Power Failure - General Power Failure

    - Total Blackout

    6 . 4 - Trapped in lift

    6 . 5 - Gondola Breakdown

    6 . 6 - Vehicle Accident in the Basement or Tunnel

    6 . 7 - Natural Disaster- Flood at Basement level- Earthquake

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    Incident required CSD and Security Department

    6 . 8 - Bio-Chemical Threat

    6 . 9 - Bomb Threat (hoax)6 . 10 - Terrorist Attacks6 . 11 - Robbery at Banks6 . 12 - Hijack

    TYPES OF EMERGENCY (continue)

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    PART : 2RESPONSE PROCEDURES

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    PART : 2 RESPONSE PROCEDURES

    1. Reporting and Notification

    2. Call Out

    3. Response To Alarm

    4. Briefing To Local Authorities

    5. Staging Area

    6. Search and Rescue

    7. Building Evacuation8. Press Release

    9. Fire or Explosion

    10. Bomb Threat

    11. General Power Failure

    12. Trapped in Lift

    13. Gondola Breakdown

    14. Natural Disaster

    15. Emergency Procedure in the Tunnel

    16. Emergency Procedure Flammable Gas Release

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    PART : 3COMMUNICATION SYSTEM

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    PART : 3 COMMUNICATION SYSTEM

    1. Communication Facilities

    2. Description and Function of the Communication Facilities

    3. Walkie-talkie (Radio Communication)

    4. Radio Communication Protocol

    5. Fireman Intercom

    6. Telephone

    7. Telefax Machine

    8. Mobile Telephones and Pagers

    9. Central Monitoring System (CMS)

    10. Intercom System

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    DISCOVERER/ALARM

    POLICE CFCR BOMBA 994 /999 CMS

    Tier 1 & 2

    EMERGENCY

    ERT

    CONTROL UNCONTROL

    REPORT EMT

    Tier 3EMERGENCY UNCONTROL

    CRISIS

    CRISIS

    MDMC

    EMERGENCY COMMUNICATION REPORTING CHART

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    PART : 4INFORMATION

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    PART : 4 INFORMATION

    1. Information Team

    2. Roles and Responsibilities

    3. Information Officer

    4. Safety Team

    5. Liaison Team

    6. HRM Team

    7. Media Response Plan

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    PART : 5POST INCIDENT

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    PART : 5 POST INCIDENT

    1. Post Incident Planning

    2. Overview

    3. Ending of The Emergency

    4. Re-entry Precautions

    5. Preservation or Evidence

    6. Site Safety

    7. Temporary Accommodations

    8. Site Clearance

    9. Reconstruction Planning

    10. Planning The Re-start of Work

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    PART : 6INCIDENT COMMAND

    STRUCTURE ORGANISATIONDUTIES AND

    RESPONSIBILITIES

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    PART : 6 INCIDENT COMMAND STRUCTURE(ORGANISATION, DUTIES & RESPONSIBILITIES)

    SCOPE :

    - Incident Command System

    - Incident Command

    - Operations

    - Planning

    - Logistics

    - Finance

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    PART : 6 DUTIES AND RESPONSIBILITIES

    - COMMAND SECTION

    - OPERATIONS SECTION

    - PLANNING SECTION

    - LOGISTICS SECTION

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    PART : 7

    EMERGENCYRESPONSE ACTION PLAN

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    PART : 7 EMERGENCY RESPONSE ACTION PLAN

    SCENARIO 1 - Situation

    - Action Plan

    - Discoverer

    - Building Occupants

    - CFCR Operator

    - If You Are Trapped

    - Action by ERT Emergency Marshall

    - Operations Section Chief

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    PART : 7 EMERGENCY RESPONSE ACTION PLAN

    1. Layout of Evacuation, Alert and TemporaryRefuge Floors (TRF)

    2. Standard Operating Procedure (SOP)for Floor Safety Managers and Assistant Floor

    Safety Managers (FSM & AFSM)

    3. Standard Operating Procedure (SOP)for Occupants and Visitors

    4. Evacuation:-

    - Stage 1 Evacuation

    - Stage 2 Evacuation

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    PART : 8

    TRAINING MATRIX ANDEXERCISE PROGRAMME

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    PART : 8 TRAINING MATRIX AND EXERCISE

    PROGRAMME

    1. Training Matrix and Exercise Programme

    - Training Programme

    - Response Exercise Programme

    2. Training Matrix for KLCC Staff

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    PART : 9

    PETRONAS/KLCCMANAGEMENT CONTACT

    LIST

    EMERGENCY MANAGEMENT TEAM CONTACT LIST

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    EMERGENCY MANAGEMENT TEAM CONTACT LIST

    Position Name Office Pager/Mobil ResidencePhone No:

    KLCC Chief Operating Officer Nil

    KLCC Chief Finance Officer Sen Gupta 2382 8301 012-388 8777 03-79567880

    KLCC UH Manager Director Puan Arlida Ariff 2382 8338 012-268 7855 03-22823263

    KLCC UH General Manager Puan Hashimah Hashim 2382 8720 012-2684931 03-56318139

    KLCC UH Senior Manager Abd Hadi Mohd Zin 2382 8612 013-341 7711 03-550 7746

    KLCC UH Build Manager - T1 Syed Idros S.Mohsin 2382 8621 012-3936302 03-42934753

    KLCC UH Build Manager - T2 Rajasegaran Dorairaj 2382 8632 012-2669085 03-77286858

    KLCC UH Safety Manager Major (R) Zainudin 2382 8645 012-379 3710 03-495 8210

    KLCCB Snr. Safety Manager Major (R) Mohd Rahim 2382 8666 019-331 2956 03-42955857

    KLCC UH Security Manager Mohd Sukrie Md. Zin 2382 8661 019-3931166 03-7729 7816

    KLCC Infor. Technology (IT) Ibrahim Zaini 2382 8370 019-362 1552

    PETRONAS Corporate Security Control Room 2581 2184

    Car Park Control Room 2382 8448

    CFCR Control Room 2331 7777 2382 8911

    Head of CFCR CFCR(Ab Gani) 2382 8911 019-3528936 03-42956853

    BCS Ops Room 2382 8111 2331 8259

    Dock Master 2382 8443 2382 8451

    KLCC UH Maxis Tower Build Azmi Abu Bakar 23828206 013-3417722Manager3KPSOC 23828665 Hotline 21624630

    HRM Senior Manager YM Raja Adli 2382 8500 019-3332111 03-92812331

    KLCC UH Senior Engineer MEP 2331 8928

    KLCC UH HELP DESK 2382 8080 2331 8241

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    PART : 10

    RESOURCE MATRIX

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    PART : 10 RESOURCE MATRIX

    1. Government Agencies

    2. Bomba & Penyelamat

    3. Fire and Safety Equipment Suppliers

    EMERGENCY CONTACT LIST GOVERNMENT AGENCIES

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    Agency Telephone NumberHotline Office

    Bomba 994 Ibu Pejabat Jab. Perkhidmatan Bomba Malaysia 994 03-248 6362 Ibu Pejabat Bomba Wilayah Persekutuan 994 03-291 3703 Balai Bomba Ampang 994 03-492 4444 Balai Bomba Tun Razak 994 03-931 2440 Balai Bomba Sentul 994 03-441 3949 Balai Bomba Pudu 994 03-221 7002 Balai Bomba Menara Kota 994 03-291 3703 Balai Bomba Sg. Besi 994 03-958 4444

    Balai Bomba Setapak 994 03-423 5544 Police Dang Wangi 999 03-291 2222 IPK 999 03-492 4444 Police Ampang 999 03-232 9044 Police Traffic 999 03-232 9044 MARS 999 03-292 3716 MART 03-292 3716 TUDM 03-241 1133 Hospital Besar 03-292 1044 TNB 03-282 1144 JBA 03-282 6244 Pertahanan Awam 991 03-292 5533 DBKL 03-984 3434 Bulan Sabit (Red Crescent) 03-457 8122 Welfare Dept. 03-292 1188 DCA 03-253 9600

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    TERIMAKASIH

    THANK YOU