48
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 1 Public How to Optimize Business Processes with Workow in SAP B1 Philippe BERNARD/Local Product Expert Ecosystem & Channels readiness May 26-28, 2015 Customer SAP Business One Innovation summit - Barcelona

How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

  • Upload
    vocong

  • View
    234

  • Download
    2

Embed Size (px)

Citation preview

Page 1: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 1 Public

How to Optimize Business Processes with Workflow in SAP B1 Philippe BERNARD/Local Product Expert Ecosystem & Channels readiness May 26-28, 2015 Customer

SAP Business One Innovation summit - Barcelona

Page 2: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 2 Public

Agenda

§  Activate the Workflow Service for the Company

§  Manage Configuration Log File Settings

§  Design the Workflow Template

§  Import and Activate the Workflow Template in SAP Business One

§  Execute the Workflow

Page 3: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

Activate Workflow Service for the Company

Page 4: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 4 Public

Activate Workflow for Company

1

1

2

5

4

3

6 7

8 9

Page 5: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Public

Services Necessary for Workflow

Name :SBO_WorkflowDataAccess.exe

Name :B1_Workflow_Service.exe Depends on SAP Business One Workflow Data Access

!!! If you create new UDF,UDT or UDO services should be restarted

Page 6: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

Manage Configuration Settings

Page 7: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 7 Public

Configuration File of the Workflow Service

C:\Program Files (x86)\SAP\SAP Business One ServerTools\Workflow\b1-workflow-manager.xml

Frequency to evaluate conditional Start Event 1 minute

Page 8: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 8 Public

Manage Log File and Debug

These settings in the configuration file affect the log information

Name & Location of Log File

Information Error Warning Debug 0 : Don’t write in the file 1: Write in the log file

Information are generated by instruction «print» in script

Page 9: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

Design the Workflow Template

Page 10: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 10 Public

SAP Business One Studio

To create a workflow you need SAP Business One Studio

It is available in 32-bit and 64-bit versions. It is also possible to include it in Visual studio 2010

Page 11: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 11 Public

Workflow for Replenishment of Warehouse 02

Each night we want to create a Stock Transfer Request to replenish Warehouse 2 from Warehouse 1. In the morning the manager of Warehouse 2 creates a stock transfer based on the Stock Transfer Request

Page 12: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 12 Public

Timer Start Event

Run at 3:10 am

Run once a day

First run on 2015/05/03 no end date

Page 13: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 13 Public

Script Task

Script Task are always assigned to user «Workflow»

Page 14: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 14 Public

Script Task - Javascript

Code will be explained in detail in some slides.

Page 15: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 15 Public

User Task

Page 16: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 16 Public

Customized Data Object

This object is mainly used to store variables.

These variables will be read, written or updated by script task or user

Name of variable

Type of variable

Initial Value

Page 17: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 17 Public

SAP Business One Data Object

These objects represent object of SAP Business One.

These objects are used as input or output object of tasks.

Activities Bill of Exchange Business Partner Sales Marketing Documents Deposits Dunning Terms Incoming Payments Inventory Entry Inventory Exit Inventory Transfer Request

Items Journal Entries Journal Vouchers Landed Cost Material revaluation Material Groups Production Orders Bill of Material Purchase Marketing Document Sales Forecast

Sales Opportunities Service Calls Stock Transfer Users Outgoing Payments payment Wizard ...

Page 18: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 18 Public

Exclusive Gateway

If condition is not true this branch is executed

If condition is true this branch is executed

Page 19: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 19 Public

Some Recommendations for Javascript

Use debug (« print » instruction)

Write your scripts step by step

Consult file « SAP Business One Workflow API Reference.html » to know object, method and properties.

Pay attention to variables type

Pay attention to the case, don’t forget that Javascript is case sensitive !

Page 20: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 20 Public

SAP Business One Workflow API Reference.html

1

2

3

4

5

Page 21: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 21 Public

Color Code in the script

To make the following script more understandable we apply the following color codes

Method

Standard Javascript Comment

Page 22: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 22 Public

Script 1/4

// Create a variable of class RecordsetParams var param = company.getRecordsetParams();

// Define the query var query = "SELECT ItemCode, ( MinStock - (OnHand + OnOrder - IsCommited) ) AS \"Qty\" FROM OITW WHERE (WhsCode = \'02\') AND ((OnHand + OnOrder - IsCommited) < MinStock)";

//For debug purpose print("In the script task the SQL query is : " + query);

param.setQuery(query);

// Initialize a variable of class "Recordset" var recordset=company.getRecordset();

// Execute the query recordset.doQuery(param);

Page 23: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 23 Public

Script 2/4

var xnew = "Y"; // Loop to read all record while (recordset.read())

{ if (xnew == "Y") { // Create an object DIService var invtrfreqService = company.getBusinessService('1250000001'); // Create an Object of type "Inventory Transfer Request" var transferDoc = company.createDIObject('StockTransfer'); // Define Source Warehouse transferDoc.setFromWarehouse('01'); // Define Destination Warehouse transferDoc.setToWarehouse('02'); // Write a comment in the field Remark transferDoc.setComments("Generated by the workflow"); // Create a Collection for Lines of Inventory Transfer Request var collLines = transferDoc.getStockTransferLines();

if (collLines == null) { collLines=company.createDIObject('StockTransferLines'); } xnew ="N"; }

Where can we find this value ?

From where these strings are coming from ?

Page 24: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 24 Public

Script 3/4

// Create a new Line in document var transferLine= company.createDIObject('StockTransferLine');

// Read first field of Query [ItemCode] var field0 = recordset.getField(0); var fieldValue0 = field0.getColumnValue();

// Set the Item transferLine.setItemCode(fieldValue0);

// Read second field of Query var field1 = recordset.getField(1); var fieldValue1 = field1.getColumnValue();

// Enter the Quantity transferLine.setQuantity(parseFloat(fieldValue1));

// Add the Line to the collection collLines.add(transferLine);

}

Pay attention there are 2 objects :

•  StockTransfertLines (Collection)

•  StockTrasfertLine (Line itself)

Page 25: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 25 Public

Script 4/4

// If a document has been created, save it if (xnew == "N")

{ // Add Collection of Lines to the document transferDoc.setStockTransferLines(collLines);

// Add New Inventory transfer request in the DataBase var invtrfreqParams = invtrfreqService.add(transferDoc);

// Read Number of created Inventory Transfer Request var docNum = invtrfreqParams.getDocEntry();

// Update Inventory Transfer Request Key CurrentProcess.DataObject('transRequest').putItem("Key",docNum.toString());

// Update local variable "convert" CurrentProcess.DataObject('do1').putItem('convert',1); print("The inventory transfer request " + docNum + " has been created");

}

Page 26: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 26 Public

getBusinessServices(String objectType)

// Create an object DIService var invtrfreqService = company.getBusinessService('1250000001');

To find these value use SDK HELP for DI/API then search for “BoObject Types Enumeration”, then search for row containing your object. The value is in column “Value” it should be passed as String.

Page 27: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 27 Public

createDIObject(String clsName)

// Create an Object of type "Inventory Transfer Request" var transferDoc = company.createDIObject('StockTransfer'); .. collLines=company.createDIObject('StockTransferLines'); .. var transferLine= company.createDIObject('StockTransferLine');

The string is the Class Name, you can find it in the file

« SAP Business One Workflow API Reference.html ».

Page 28: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

Import and Activate Workflow in SAP Business One

Page 29: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 29 Public

Import Workflow in SAP Business One 1/2

3

4

5

6

1 2

Page 30: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 30 Public

Import Workflow in SAP Business One 2/2

10

9

7 8

You cannot re-import an existing Workflow template with the same name and version, even if it has been deleted in the Workflow Manager. If you change the template, change the version. The concatenation of name and version should be unique in the Database

Page 31: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

Execute the workflow

Page 32: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 32 Public

2

3

Launch the Workflow

1

4

5

Page 33: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 33 Public

Follow Workflow Execution

This task is completed

This task can be picked

Page 34: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 34 Public

Pick Up the Task

1 3

2

4

Page 35: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 35 Public

User Task Execution

Page 36: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 36 Public

Use Case

Creation of new partner to segregate tasks between sales department and bookkeeping

Creation of Item to segregate tasks between purchase, sales and production

Create batch processing on various objects exposed in workflow

Include manual tasks in workflow

Create workflow on UDO (for example leave request)

Page 37: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

Appendix

Page 38: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 38 Public

Write in

Data model related to Workflow

Workflow Manager

OWMG

Is used in Workflow Instance

OWFI

Workflow Task Detail

OWLS Potential Processor of Task

WLS1

Input Data for Task

WLS2 Task Note

WLS3

Output Data for Task

WLS4

Create By

Read By

Composed of

Be Done by

Error Messages

OWFER (1,1) (0,n)

(1,n)

(1,1)

(1,1) (1,n)

(1,1)

(1,1)

(0,n)

(0,n)

(0,n)

(1,1)

Page 39: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 39 Public

Workflow Manager

OWMG

TemplateKey

Name

Version

StartType Status

Desc

Page 40: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 40 Public

Workflow Instance

OWFI

WFInstID

Creator StartDate & StartTime

Status

EndDate & EndTime

Page 41: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 41 Public

Task Detail

OWLS TaskID

TaskName

Operation

EnterDate

DueDate Priotity

Status

Owner DuraDays DuraHours

TaskDesc

TaskType

Page 42: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 42 Public

Participant (Processor of task)

WLS1

Candidate

Page 43: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 43 Public

Input Data for Tasks

WLS2

ObjectType ObjKey

Page 44: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 44 Public

Note information in task

WLS3

LineID

Note

Creator

Notedate

Page 45: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 45 Public

Task Output Data

WLS4

ObjectType ObjKey

Page 46: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

Contact information: Philippe BERNARD Local Product Expert Address Phone number

Page 47: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 47 Public

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Page 48: How to Optimize Business Processes with Workflow in SAP · PDF fileHow to Optimize Business Processes with Workflow in SAP B1 ... Activate the Workflow Service for the ... Import

©  2015 SAP SE or an SAP affiliate company. All rights reserved. 48 Public

© 2015 SAP SE oder ein SAP-Konzernunternehmen. Alle Rechte vorbehalten.

Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP SE oder ein SAP-Konzernunternehmen nicht gestattet.

SAP und andere in diesem Dokument erwähnte Produkte und Dienstleistungen von SAP sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP SE (oder von einem SAP-Konzernunternehmen) in Deutschland und verschiedenen anderen Ländern weltweit. Weitere Hinweise und Informationen zum Markenrecht finden Sie unter http://global.sap.com/corporate-de/legal/copyright/index.epx.

Die von SAP SE oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten.

Produkte können länderspezifische Unterschiede aufweisen.

Die vorliegenden Unterlagen werden von der SAP SE oder einem SAP-Konzernunternehmen bereitgestellt und dienen ausschließlich zu Informations-zwecken. Die SAP SE oder ihre Konzernunternehmen übernehmen keinerlei Haftung oder Gewährleistung für Fehler oder Unvollständigkeiten in dieser Publikation. Die SAP SE oder ein SAP-Konzernunternehmen steht lediglich für Produkte und Dienstleistungen nach der Maßgabe ein, die in der Vereinbarung über die jeweiligen Produkte und Dienstleistungen ausdrücklich geregelt ist. Keine der hierin enthaltenen Informationen ist als zusätzliche Garantie zu interpretieren.

Insbesondere sind die SAP SE oder ihre Konzernunternehmen in keiner Weise verpflichtet, in dieser Publikation oder einer zugehörigen Präsentation dargestellte Geschäftsabläufe zu verfolgen oder hierin wiedergegebene Funktionen zu entwickeln oder zu veröffentlichen. Diese Publikation oder eine zugehörige Präsentation, die Strategie und etwaige künftige Entwicklungen, Produkte und/oder Plattformen der SAP SE oder ihrer Konzern- unternehmen können von der SAP SE oder ihren Konzernunternehmen jederzeit und ohne Angabe von Gründen unangekündigt geändert werden. Die in dieser Publikation enthaltenen Informationen stellen keine Zusage, kein Versprechen und keine rechtliche Verpflichtung zur Lieferung von Material, Code oder Funktionen dar. Sämtliche vorausschauenden Aussagen unterliegen unterschiedlichen Risiken und Unsicherheiten, durch die die tatsächlichen Ergebnisse von den Erwartungen abweichen können. Die vorausschauenden Aussagen geben die Sicht zu dem Zeitpunkt wieder, zu dem sie getätigt wurden. Dem Leser wird empfohlen, diesen Aussagen kein übertriebenes Vertrauen zu schenken und sich bei Kaufentscheidungen nicht auf sie zu stützen.