How to Maximize Employee Performance Through ... - TriNet · How to Maximize Employee ... •Happiness = Engagement •Engagement = Satisfaction ... Executive Roadmap Webinar - Sept

9/28/2017© 2017 TriNet Group, Inc. All rights reserved. Reproduction or distribution in whole or part without express written permission is prohibited. 1

How to Maximize Employee Performance Through Employee Engagement

September 28, 2017 Angela Dunn, HRC Julie Shepard, SHRC


The Fine Print

This presentation is for educational purposes only. TriNet provides its clients with legally compliant HR guidance and best practices. TriNet does not provide legal, tax, or accounting advice.


Welcome!

Jacqueline Breslin Director, Human Capital Services, TriNet • Based in San Leandro, CA • 20 years experience in Human Resources • Leads a team dedicated to compliance,

workplace investigations and challenging employee relations issues

• Experience implementing and managing HR programs to include policy development, performance management, compensation, recruitment and retention, learning and development, coaching and M&A activity

Jackie BreslinTriNet


Agenda

• Meet our presenters

• What is employee engagement?

• Why does employee engagement matter?

• The foundations of employee engagement

• Strategies to maximize performance through employee engagement

• Q&A


Subject Matter Experts

Angela Dunn Human Resources Consultant, TriNet • Based in Las Vegas, NV • 15 years experience in Human

Resources • PHR Certified • Provides compliance and employee

relations support to the Client Services team and TriNet clients

Angela Dunn TriNet


Subject Matter Experts

Julie Shepard Senior Human Resources Consultant,

TriNet • Based in Los Angeles, CA • 20 years progressive and leadership

experience in Human Resources • SPHR Certified • Provides compliance and employee

relations support to the Client Services team and TriNet clients

Julie Shepard TriNet


What is Employee Engagement?

• Emotional attachment toward: ▪ Place of work

▪ Job role

▪ Position within the company

▪ Colleagues

▪ Culture


Employees:

• Want to come to work • Enjoy work • Contribute to the company’s success

What is Employee Engagement?


What Engagement is Not

• Happiness = Engagement • Engagement = Satisfaction


Positive Employee Expressions

• Physical Expression – Employees use high energy when completing their work tasks

• Emotional Expression – Employees truly love what they are doing and put their heart and soul into their work tasks; they feel inspired and challenged by their work and sense the significance of it

• Cognitive Expression – Employees become fully engrossed in their work and almost lose themselves in it


Negative Employee Expressions

• Physical Expression – Employee complains loudly to anyone that will listen that they are so tired and they really don’t want to be there.

• Emotional Expression – when assigned a task they feel why bother, it won’t make a difference.

• Cognitive Expression – Hard for the employee to meet deadlines, easily distracted, gossiping, handling personal tasks, doesn’t take their job seriously.


The Engaged Employee’s Experience

• 97% of highly engaged employees report that someone at work encourages their development

• 98% report that they have opportunities to learn and grow

• 91% report that they feel their opinions count at work

• 98% report that their manager cares about them

Employee Engagement: How British Business Measures Up, red letter Days For Business, June 2015


Why Employee Engagement is Important?More statistics… Employee

Engagement

45%

26%

29%

Engaged Actively Disengaged Not Engaged

Dale Carnegie Training, Igniting Workplace Enthusiasm, www.dalecarnegie.com, http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/ (last visited__September 25, 2017

http://www.dalecarnegie.com/

http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/


Why is Engagement Important?

“Retention and Engagement has risen to No. 2 in the minds of business leaders, second only to the challenge of building global leadership.” -Deloitte Review 2015

Jane Young, Employee Turnover & Engagement: What You Need to Know, Best Companies, (Mar. 9, 2015, 11:25 AM), http://blog.b.co.uk/blog/employee-turnover-engagement-what-you-need-to-know.

http://blog.b.co.uk/blog/employee-turnover-engagement-what-you-need-to-know

http://blog.b.co.uk/blog/employee-turnover-engagement-what-you-need-to-know


Employee Engagement Affects Performance


What is the Impact of an Engaged Workforce?

insync, Impact of Employee Engagement on Profitability, www.insyncsurveys.com, http://www.insyncsurveys.com.au/resources/articles/employee-engagement/2012/11/impact-of-employee-engagement-on-profitability/ (last visited September 25, 2017.

http://www.insyncsurveys.com/

http://www.insyncsurveys.com.au/resources/articles/employee-engagement/2012/11/impact-of-employee-engagement-on-profitability/





Foundations of Engagement

• Natural mindset of leaders • Top-down commitment • Employees trust management • A company’s values • Employees understand the “why”– how are they

contributing to a bigger picture • Employees have an opportunity to do what they

do best everyday

9/28/2017 © 2014 TriNet Group, Inc. All rights reserved. Reproduction or distribution in whole or part without express written permission is prohibited. 18

Building Trust

• Recognize that building trust takes hard work and time

• Be honest and supportive

• Commit to follow through

• Model behavior that you seek

• Build in accountability


Strategies to Maximize Performance Through Employee Engagement

• Company values translate in every interaction – hiring process, onboarding, performance review process, etc.

• Conduct behavioral interviews to understand an applicant’s values

• Robust onboarding program • Ongoing leadership development • Develop informal and formal avenues of open

communication with employees and be transparent


Strategies to Maximize Performance Through Employee Engagement (continued)

• Care about both the personal and professional growth of your employees

• Show appreciation (rewards and recognition) • Walk the talk


Key Take-Aways

• Employee engagement is not the same as employee satisfaction or happiness

• Employee engagement is the emotional connection to one’s company that results in discretionary effort

• Discretionary effort leads to increased performance which ultimately leads to increased profitability

• The goal is to increase the percentage of your engaged employees

• It takes a multitude of items to create a culture that drives engagement and increases performance

• The process never ends – it is continually evolving


Next Steps

• Identify where you are now • Develop a plan of action • Act on the plan • Evaluate implemented changes • Continue building trust • Connect financial results to engagement


Resources

1) Guidance from your TriNet Representative 2) Employee Engagement Toolkit 3) Employee Engagement Survey: ▪ Customized survey provides you with crucial data enabling

you to act quickly to effect change, improving the employee experience with a supportive work environment that fosters participation and productivity.

▪ The TriNet survey is confidential and anonymous, helping gather genuine opinions and unfiltered feedback.

Please contact your TriNet representative for more information.


Q&A [email protected]

Documents

How to Maximize Employee Performance Through ... - TriNet · How to Maximize Employee ... •Happiness = Engagement •Engagement = Satisfaction ... Executive Roadmap Webinar - Sept