How to improve your home with complete confidence

Putting the pro back into home improvement.

5390_CPA_Consumer_12pp_final.indd 2-3 5/10/09 11:48:38

Consumer Protection Association is an appointedrepresentative of CPA Consumer Guard Ltdwho are authorised and regulated by theFinancial Conduct Authority

Version 2

Consumer Protection Association.CPA House, North Bridge Street,Shefford, Bedfordshire, SG17 5DQ.

Tel: 01462 850062www.thecpa.co.uk Email: info@thecpa.co.uk

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Finding a safe, reliable contractor to carry out home improvements on your property has never been easier. The Consumer Protection Association delivers peace of mind!

5390_CPA_Consumer_12pp_final.indd 4-5 5/10/09 11:48:41

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

5390_CPA_Consumer_12pp_final.indd 12-13 5/10/09 11:48:49

•Establishedsince1993to assistintheeliminationof unscrupuloustradersfromthe homeimprovementmarket andtoprotecttheconsumer byregulatingandraising standardsofoperation.

•Wearenottiedtoany particulartradeandtherefore ourprotectionschemesapply toawiderangeofproducts andservices.

•Onlydealingwithprovenand accreditedcontractors,we fullyvetthemforprofessional competenceandintegrity whichcontinuesthroughout thelifeoftheirmembership.

•RegulatedbytheFinancial ConductAuthority(FCA)we offerarangeofservices toprotecttheconsumer whenpurchasinghome improvements,delivering completepeaceofmindfrom beginningtoend,andbeyond.

ImportantYoushouldreadtheinformationwithinthisleafletandtheinsuranceapplicationformscarefullyastheydealwithallnecessarydisclosurethatisrequiredbytheFinancialConductAuthority.

WHO IS THE CPA?PEACEOFMINDDELIVEREDTOYOU.WHENLOOKINGFORASAFE,RELIABLECONTRACTORDON’TTAKEUNNECESSARYRISKS.THINKOFTHECPA.

permittedbusinessisadvisingonandarranginginsurances.ConsumerProtectionAssociationisanappointedrepresentativeofCPAConsumerGuardLimited.YoucancheckthisontheFCA’sregisterbyvisitingtheirwebsite:www.fca.gov.uk/registerorbycontactingthemon0845 606 9966.

What to do if you havea complaint.Ifyouwishtoregisteracomplaint,pleasecontactus:

inwriting:CPA Consumer GuardLimited11 North Bridge StreetShefford, BedfordshireSG17 5DQbyphone:01462 850062IfyoucannotsettleyourcomplaintwithusthenyoumaybeentitledtoreferittotheFinancialOmbudsmanService.

We are covered by theFinancial ServicesCompensation Scheme(FSCS).

CPAConsumerGuardLimitedandtheConsumerProtectionAssociationarebothcoveredbytheFSCS.Underthisschemeyoumaybeentitledtocompensationifeitherfirmareunabletomeettheirobligations.Thisdependsonthetypeofbusinessandthecircumstancesoftheclaim.Insuranceadvisingandarrangingiscoveredfor100%ofthefirst£2000and90%oftheremainderoftheclaim,withoutanyupperlimit.FurtherinformationaboutthisschemeisavailablefromtheFSCS.

67

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

5390_CPA_Consumer_12pp_final.indd 12-13 5/10/09 11:48:49

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

5390_CPA_Consumer_12pp_final.indd 12-13 5/10/09 11:48:49

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Finding a safe, reliable contractor to carry out home improvements on your property has never been easier. The Consumer Protection Association delivers peace of mind!

5390_CPA_Consumer_12pp_final.indd 4-5 5/10/09 11:48:41

IMPORTANT INFORMATIONABOUT OUR INSURANCE SERVICES Initial Disclosure & Keyfacts

The Financial ConductAuthority (FCA)TheFCAistheindependentwatchdogthatregulatesfinancialservices.Usethisinformationtodecideifourservicesarerightforyou.

Whose products do we offer?Weonlyofferproductsthroughasingleinsurerfordeposit

indemnityandguaranteeinsurance.(Ifyouwishtoknowtheirdetailspleasecontactus.)

Which service will we provideyou with?Youwillnotreceiveadviceorarecommendationfromusfordepositindemnityandguaranteeinsurance.Wewillonlyprovideyouwith

suitableinformationaboutouravailableinsuranceproducts;youwillthenneedtomakeyourownchoiceabouthowtoproceed.

Will you have to pay us for our services?Youwillnothavetopayanyfeeinrespectofdepositindemnityandguaranteeinsurance.

Who regulates us?CPAConsumerGuardLimited,11NorthBridgeStreet,Shefford,Bedfordshire,SG175DQisauthorisedandregulatedbytheFinancialConductAuthorityinrespectofinsurancemediationactivitiesonly.OurFCAnumberis306009.Our

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3

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5

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

HOW tO VALiDAtE A CPA MEMBERIf you have found a contractor to carry out your home improvements work but want to confirm their membership with us simply enter in their Unique Membership Code and the Company Name online at www.thecpa.co.uk under CPA Approved Trades -“Validate a CPA Member” or call our helpline on 01462 850064.

5390_CPA_Consumer_12pp_final.indd 6-7 5/10/09 11:48:43

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST apply for your Insurance Backed Guarantee otherwise you will not be covered.Once work has been completed ask the CPA member for an Insurance Backed Guarantee form. You must apply for this within 28 days of the contract being completed to your entire satisfaction and once you have paid the CPA member. When we have processed your application you will be sent an Insurance Certificate. Without this certificate you are not insured therefore if you do not receive it within 28 days contact us.

5390_CPA_Consumer_12pp_final.indd 10-11 5/10/09 11:48:47

WHO IS A CPA MEMBER?WHEREONLYTHEBESTWILLDOOUR

PORTFOLIOSPEAKSFORITSELF.

•ACPAmemberisacompany thathasmetourstrictcriteria whichensuresthattheyare thoroughlyprofessionalintheir chosenindustry.

•MembershipisONLYoffered tothosecompanieswefeelcan offertheconsumera professional,reliableand ethicalproductandservice,

andcanprovetheyhavethe abilitytoproducethehighest qualityofwork.

•MemberswhoofferDeposit Indemnityand/orInsurance BackedGuaranteesontheir workincludethisinsurance atnoadditionalcosttoyou.

tobankruptcy,stateretirementordeathoftheprincipal(s),thecompanynolongerexists,faultsappearingaftertheyceasetotradewillbecoveredbytheIBG.DependingontheworkundertakentheIBGisavailableforaperiodupto10years.

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

HOW tO VALiDAtE A CPA MEMBERIf you have found a contractor to carry out your home improvements work but want to confirm their membership with us simply enter in their Unique Membership Code and the Company Name online at www.thecpa.co.uk under CPA Approved Trades -“Validate a CPA Member” or call our helpline on 01462 850064.

5390_CPA_Consumer_12pp_final.indd 6-7 5/10/09 11:48:43

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST apply for your Insurance Backed Guarantee otherwise you will not be covered.Once work has been completed ask the CPA member for an Insurance Backed Guarantee form. You must apply for this within 28 days of the contract being completed to your entire satisfaction and once you have paid the CPA member. When we have processed your application you will be sent an Insurance Certificate. Without this certificate you are not insured therefore if you do not receive it within 28 days contact us.

5390_CPA_Consumer_12pp_final.indd 10-11 5/10/09 11:48:47

TheCPAisoneoftheonlyorganisationstocontinuallymonitorEVERYmemberonthelevelsoftheirservice,productsandworkcarriedout.

Customersofeverymemberaresurveyedaftertheworkhasbeencompletedontheirhomes.

AreportisproducedquarterlybytheCPAinordertoassistthememberinmaintaining,andwherepossibleimprovingstandardsofqualityandservice.

Thisreportisalsoavailableonrequesttocustomersofourmembersinordertogiveyoupeaceofmindthatyouaredealingwithareputablecompany.

CPA INSURANCE BACKED GUARANTEEPROTECTINGYOURGUARANTEEFORUPTO10YEARS.

PUTTING THE PRO BACK INTO HOME IMPROVEMENTCHECKINGAMEMBERSTRACKRECORD

Withoutinsurancebackingacompany’sguaranteeisworthlessiftheygooutofbusiness.

Whenhavinghomeimprovementworkscarriedoutonyourproperty,itisessentialtomakesureaninsurancepolicyis

inplaceandgiventoyou,bywayofbusiness,aspartoftheoverallsaletoprotectyoufromunforeseeablecircumstances.

Thisisthebestformofprotection.However,therearemanycompaniesthatonly‘offer’thisserviceanddonotgive

it,leavingmanyhomeownersbelievingtheyarecoveredwhentheyarenot.

TheguaranteegivenbytheCPAmembercompanyisvalidthewholetimetheyaretradingandsoanydefectsshouldbecorrectedbythem.

AnInsuranceBackedGuarantee(IBG)isvaluableprotectionintheunlikelyeventoftheConsumerProtectionAssociationmemberceasingtotrade.

If,duetotheliquidation,receivership,administrationorwindingupofthebusinessdue

CPAwillnotprovideyouwithapersonalrecommendationastowhetheranInsuranceBackedGuaranteeissuitableforyourneeds.IfyouarenotsureonwhatanInsuranceBackedGuaranteeis,pleasedonothesitatetocontactoneofouradvisorson01462850064

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST Register your deposit otherwise you will not be covered. When paying your deposit you must ask the CPA member for a Deposit Registration form. This must be returned to us by recorded delivery within 7 days.

5390_CPA_Consumer_12pp_final.indd 8-9 5/10/09 11:48:46

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST Register your deposit otherwise you will not be covered. When paying your deposit you must ask the CPA member for a Deposit Registration form. This must be returned to us by recorded delivery within 7 days.

5390_CPA_Consumer_12pp_final.indd 8-9 5/10/09 11:48:46

Manytradesrequiretotakeadepositbeforestartingajob,thisisusualpractice.Makingsureyourdepositisinsuredisessential,ifitisnotandthecompanyfailsyouwillloseyourmoney.

TheCPAdepositprotectionschemeisinsuranceforthedeposityoupaytosecuretheworktobecarriedoutonyourhome.Thisinsurancecoversadepositofupto25%oftheagreedpricewiththecompanyor£7,500whicheveristhelesser.

Thepolicycoversyouforaperiodofupto90daysfromthedateyoupayyourdeposit.Ifyouhavepaidadeposittoacompanywhothenceasestotradeduetoliquidation,receivership,administrationorwindingupthebusinessduetobankruptcy,

stateretirementordeathoftheprincipal(s),yourdepositiseitherrefundedtoyouinfull,ortheworkiscompletedbyanothercompanyatthebalanceagreedprice.

CPAwillnotprovideyouwithapersonalrecommendationastowhetherDepositIndemnityInsuranceissuitableforyourneeds.IfyouarenotsurewhatDepositIndemnityispleasedonothesitatetocontactoneofouradvisorson01462850064.

CPA DEPOSIT PROTECTIONBEPROTECTEDFROMTHEWORD“GO”.

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST Register your deposit otherwise you will not be covered. When paying your deposit you must ask the CPA member for a Deposit Registration form. This must be returned to us by recorded delivery within 7 days.

5390_CPA_Consumer_12pp_final.indd 8-9 5/10/09 11:48:46

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST Register your deposit otherwise you will not be covered. When paying your deposit you must ask the CPA member for a Deposit Registration form. This must be returned to us by recorded delivery within 7 days.

5390_CPA_Consumer_12pp_final.indd 8-9 5/10/09 11:48:46

Manytradesrequiretotakeadepositbeforestartingajob,thisisusualpractice.Makingsureyourdepositisinsuredisessential,ifitisnotandthecompanyfailsyouwillloseyourmoney.

TheCPAdepositprotectionschemeisinsuranceforthedeposityoupaytosecuretheworktobecarriedoutonyourhome.Thisinsurancecoversadepositofupto25%oftheagreedpricewiththecompanyor£7,500whicheveristhelesser.

Thepolicycoversyouforaperiodofupto90daysfromthedateyoupayyourdeposit.Ifyouhavepaidadeposittoacompanywhothenceasestotradeduetoliquidation,receivership,administrationorwindingupthebusinessduetobankruptcy,

stateretirementordeathoftheprincipal(s),yourdepositiseitherrefundedtoyouinfull,ortheworkiscompletedbyanothercompanyatthebalanceagreedprice.

CPAwillnotprovideyouwithapersonalrecommendationastowhetherDepositIndemnityInsuranceissuitableforyourneeds.IfyouarenotsurewhatDepositIndemnityispleasedonothesitatetocontactoneofouradvisorson01462850064.

CPA DEPOSIT PROTECTIONBEPROTECTEDFROMTHEWORD“GO”.

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

HOW tO VALiDAtE A CPA MEMBERIf you have found a contractor to carry out your home improvements work but want to confirm their membership with us simply enter in their Unique Membership Code and the Company Name online at www.thecpa.co.uk under CPA Approved Trades -“Validate a CPA Member” or call our helpline on 01462 850064.

5390_CPA_Consumer_12pp_final.indd 6-7 5/10/09 11:48:43

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST apply for your Insurance Backed Guarantee otherwise you will not be covered.Once work has been completed ask the CPA member for an Insurance Backed Guarantee form. You must apply for this within 28 days of the contract being completed to your entire satisfaction and once you have paid the CPA member. When we have processed your application you will be sent an Insurance Certificate. Without this certificate you are not insured therefore if you do not receive it within 28 days contact us.

5390_CPA_Consumer_12pp_final.indd 10-11 5/10/09 11:48:47

TheCPAisoneoftheonlyorganisationstocontinuallymonitorEVERYmemberonthelevelsoftheirservice,productsandworkcarriedout.

Customersofeverymemberaresurveyedaftertheworkhasbeencompletedontheirhomes.

AreportisproducedquarterlybytheCPAinordertoassistthememberinmaintaining,andwherepossibleimprovingstandardsofqualityandservice.

Thisreportisalsoavailableonrequesttocustomersofourmembersinordertogiveyoupeaceofmindthatyouaredealingwithareputablecompany.

CPA INSURANCE BACKED GUARANTEEPROTECTINGYOURGUARANTEEFORUPTO10YEARS.

PUTTING THE PRO BACK INTO HOME IMPROVEMENTCHECKINGAMEMBERSTRACKRECORD

Withoutinsurancebackingacompany’sguaranteeisworthlessiftheygooutofbusiness.

Whenhavinghomeimprovementworkscarriedoutonyourproperty,itisessentialtomakesureaninsurancepolicyis

inplaceandgiventoyou,bywayofbusiness,aspartoftheoverallsaletoprotectyoufromunforeseeablecircumstances.

Thisisthebestformofprotection.However,therearemanycompaniesthatonly‘offer’thisserviceanddonotgive

it,leavingmanyhomeownersbelievingtheyarecoveredwhentheyarenot.

TheguaranteegivenbytheCPAmembercompanyisvalidthewholetimetheyaretradingandsoanydefectsshouldbecorrectedbythem.

AnInsuranceBackedGuarantee(IBG)isvaluableprotectionintheunlikelyeventoftheConsumerProtectionAssociationmemberceasingtotrade.

If,duetotheliquidation,receivership,administrationorwindingupofthebusinessdue

CPAwillnotprovideyouwithapersonalrecommendationastowhetheranInsuranceBackedGuaranteeissuitableforyourneeds.IfyouarenotsureonwhatanInsuranceBackedGuaranteeis,pleasedonothesitatetocontactoneofouradvisorson01462850064

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

HOW tO VALiDAtE A CPA MEMBERIf you have found a contractor to carry out your home improvements work but want to confirm their membership with us simply enter in their Unique Membership Code and the Company Name online at www.thecpa.co.uk under CPA Approved Trades -“Validate a CPA Member” or call our helpline on 01462 850064.

5390_CPA_Consumer_12pp_final.indd 6-7 5/10/09 11:48:43

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Important notice You MUST apply for your Insurance Backed Guarantee otherwise you will not be covered.Once work has been completed ask the CPA member for an Insurance Backed Guarantee form. You must apply for this within 28 days of the contract being completed to your entire satisfaction and once you have paid the CPA member. When we have processed your application you will be sent an Insurance Certificate. Without this certificate you are not insured therefore if you do not receive it within 28 days contact us.

5390_CPA_Consumer_12pp_final.indd 10-11 5/10/09 11:48:47

WHO IS A CPA MEMBER?WHEREONLYTHEBESTWILLDOOUR

PORTFOLIOSPEAKSFORITSELF.

•ACPAmemberisacompany thathasmetourstrictcriteria whichensuresthattheyare thoroughlyprofessionalintheir chosenindustry.

•MembershipisONLYoffered tothosecompanieswefeelcan offertheconsumera professional,reliableand ethicalproductandservice,

andcanprovetheyhavethe abilitytoproducethehighest qualityofwork.

•MemberswhoofferDeposit Indemnityand/orInsurance BackedGuaranteesontheir workincludethisinsurance atnoadditionalcosttoyou.

tobankruptcy,stateretirementordeathoftheprincipal(s),thecompanynolongerexists,faultsappearingaftertheyceasetotradewillbecoveredbytheIBG.DependingontheworkundertakentheIBGisavailableforaperiodupto10years.

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

5390_CPA_Consumer_12pp_final.indd 12-13 5/10/09 11:48:49

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

5390_CPA_Consumer_12pp_final.indd 12-13 5/10/09 11:48:49

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Finding a safe, reliable contractor to carry out home improvements on your property has never been easier. The Consumer Protection Association delivers peace of mind!

5390_CPA_Consumer_12pp_final.indd 4-5 5/10/09 11:48:41

IMPORTANT INFORMATIONABOUT OUR INSURANCE SERVICES Initial Disclosure & Keyfacts

The Financial ConductAuthority (FCA)TheFCAistheindependentwatchdogthatregulatesfinancialservices.Usethisinformationtodecideifourservicesarerightforyou.

Whose products do we offer?Weonlyofferproductsthroughasingleinsurerfordeposit

indemnityandguaranteeinsurance.(Ifyouwishtoknowtheirdetailspleasecontactus.)

Which service will we provideyou with?Youwillnotreceiveadviceorarecommendationfromusfordepositindemnityandguaranteeinsurance.Wewillonlyprovideyouwith

suitableinformationaboutouravailableinsuranceproducts;youwillthenneedtomakeyourownchoiceabouthowtoproceed.

Will you have to pay us for our services?Youwillnothavetopayanyfeeinrespectofdepositindemnityandguaranteeinsurance.

Who regulates us?CPAConsumerGuardLimited,11NorthBridgeStreet,Shefford,Bedfordshire,SG175DQisauthorisedandregulatedbytheFinancialConductAuthorityinrespectofinsurancemediationactivitiesonly.OurFCAnumberis306009.Our

1

2

3

4

5

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

Finding a safe, reliable contractor to carry out home improvements on your property has never been easier. The Consumer Protection Association delivers peace of mind!

5390_CPA_Consumer_12pp_final.indd 4-5 5/10/09 11:48:41

FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk FOR MORE iNFORMAtiON Visit: www.thecpa.co.uk

5390_CPA_Consumer_12pp_final.indd 12-13 5/10/09 11:48:49

•Establishedsince1993to assistintheeliminationof unscrupuloustradersfromthe homeimprovementmarket andtoprotecttheconsumer byregulatingandraising standardsofoperation.

•Wearenottiedtoany particulartradeandtherefore ourprotectionschemesapply toawiderangeofproducts andservices.

•Onlydealingwithprovenand accreditedcontractors,we fullyvetthemforprofessional competenceandintegrity whichcontinuesthroughout thelifeoftheirmembership.

•RegulatedbytheFinancial ConductAuthority(FCA)we offerarangeofservices toprotecttheconsumer whenpurchasinghome improvements,delivering completepeaceofmindfrom beginningtoend,andbeyond.

ImportantYoushouldreadtheinformationwithinthisleafletandtheinsuranceapplicationformscarefullyastheydealwithallnecessarydisclosurethatisrequiredbytheFinancialConductAuthority.

WHO IS THE CPA?PEACEOFMINDDELIVEREDTOYOU.WHENLOOKINGFORASAFE,RELIABLECONTRACTORDON’TTAKEUNNECESSARYRISKS.THINKOFTHECPA.

permittedbusinessisadvisingonandarranginginsurances.ConsumerProtectionAssociationisanappointedrepresentativeofCPAConsumerGuardLimited.YoucancheckthisontheFCA’sregisterbyvisitingtheirwebsite:www.fca.gov.uk/registerorbycontactingthemon0845 606 9966.

What to do if you havea complaint.Ifyouwishtoregisteracomplaint,pleasecontactus:

inwriting:CPA Consumer GuardLimited11 North Bridge StreetShefford, BedfordshireSG17 5DQbyphone:01462 850062IfyoucannotsettleyourcomplaintwithusthenyoumaybeentitledtoreferittotheFinancialOmbudsmanService.

We are covered by theFinancial ServicesCompensation Scheme(FSCS).

CPAConsumerGuardLimitedandtheConsumerProtectionAssociationarebothcoveredbytheFSCS.Underthisschemeyoumaybeentitledtocompensationifeitherfirmareunabletomeettheirobligations.Thisdependsonthetypeofbusinessandthecircumstancesoftheclaim.Insuranceadvisingandarrangingiscoveredfor100%ofthefirst£2000and90%oftheremainderoftheclaim,withoutanyupperlimit.FurtherinformationaboutthisschemeisavailablefromtheFSCS.

67

How to improve your home with complete confidence

Putting the pro back into home improvement.

5390_CPA_Consumer_12pp_final.indd 2-3 5/10/09 11:48:38

Consumer Protection Association is an appointedrepresentative of CPA Consumer Guard Ltdwho are authorised and regulated by theFinancial Conduct Authority

Version 2

Consumer Protection Association.CPA House, North Bridge Street,Shefford, Bedfordshire, SG17 5DQ.

Tel: 01462 850062www.thecpa.co.uk Email: info@thecpa.co.uk