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How to enter a Support Requeston the Customer Portal

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• www.ansys.com/customer

Access to Customer Portal

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• Enter your Email Address and Password

• If you are experiencing difficulties click on here

• If you do not have a login and password click here

Login

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When you click on here

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• In order to create a

Support Request click on

Submit Support Request Online

and on Submit/Update technical

support request

Customer Portal Home Page

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• To create a new Support Request click on New

Support Portal

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• Complete all required fields (marked by *) and click on Submit

New Service Request

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• You will receive an email when the SR has been created

New Service Request

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• You can view the details of a Service Request by clicking on the SR number (in blue)

Service Request details

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• All SR information is shown:

SR Status

Support Engineer

Files attached

All SR updates (user’s and Support engineer’s comments)

Click here to attach a file to the SR

Click here to update the SR

Service Request details

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1) Select the file in Attachment Name

2) Add any comment to the file in Comments

3) Submit

Adding a file to the SRSR

Please do not attach files larger than 20MB. Please add a note in the Details field of a SR Update (see next slide) requesting information about how to send a large file.

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1) Enter the Description

2) Enter the Details

3) Submit

Updating the SR

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SR update notification

Received by the Customer

Received by the Support Team

• For every modification to the SR an email is sent to the customer and to the support engineer