How to Enable your Remote Workers - Oracle Cloud€¦ · Device/App Integration Google Maps Integration Capture Customer Signature ... Mobile •JQuery Mobile based Siebel Open UI

How to Enable your Remote Workers With Siebel Mobile Solutions

Uma Welingkar and Darshan Kumar Senior Director Oracle Development October 7, 2014

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |


Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Program Agenda

Mobile Trends and Innovations

Siebel Mobile

Siebel Mobile – Looking ahead

Demo of What’s coming in IP-2014

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Technology Trends and Innovation Subtitle


“Mobile internet users will exceed desktop internet users by 2014.” Morgan Stanley

Today’s users are Mobile


Mobile Trends Connected experiences for the connected world - personalized applications anytime, anywhere

Mobile isn't just for when you are on the go anymore, its everywhere

Personalized mobile applications with Context and Location aware services

Device Mobile Security – biometrics, face scanning and fingerprint scanners


Mobile Trends – 2014 and beyond

Native apps still rule in the consumer market as they offer great user experience

BYOD – Governance and Compliance, Mobile device management and Security

Hybrid mobile applications – combining HTML5 with native capabilities

Bring your own devices making HTML5 web apps – a favorite among enterprise platforms


Siebel Mobile

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | 10

Customer Experience – Siebel Mobile

2 Prepare a Visit

Run wireless or disconnected

Adjust automatically to suit the capabilities of modern tablets and smartphones

Leveraging device capabilities such as location services, email, camera and signature capture

Support for sales and service business processes, as well as industry-specific process flows

Leverage Siebel views and configuration (existing, new, or hybrid)


Standard Operations Create, View, Update & Delete, Activities,

Accounts, Contacts, Opportunities, Leads

Device/App Integration Google Maps Integration Capture Customer Signature Integrated email and one touch dialing

Specialized Logic Plan day’s activities Content presentation Capture Sample Drops Product details associated with each call Single-click order creation Capture attendee list for meetings

Empowering the Sales User


Standard Operations Create, View, Update & Delete SRs,

Activities, Accounts , Assets, Parts Inventory, Orders, Invoices

Device/App Integration Google Maps Integration Capture Customer Signature

Specialized Logic Automatic Invoice Generation Part Tracker Inventory Update Activity Status State Transitions Check Part Availability in Trunk Single Click Order Creation Part Tracker Inventory Update

Empowering the Field Agent


Customer Mobile Applications Commercial Banker Order Capture Sales

Sales Sales


Siebel Mobile – Looking Ahead Subtitle


Tablet Solutions Single Stack Desktop & Mobile Open UI

Framework

• Desktop features like MVG, Search, Date Pickers, etc are automatically available in Mobile

• JQuery Mobile based Siebel Open UI Mobile framework deprecated

• Enhancements to Open UI Configuration capabilities to build once and use in multiple form factors

Oracle Confidential – Internal/Restricted/Highly Restricted 15


Employee and Customer facing tablet applications

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Mobile Application Built Around a Day in the Life of the Rep

2 Prepare a Visit


Content driven Mobile Applications

• Closed Loop Marketing

• Rich Content support with open authoring

• eDetailing Message Delivery

Rich content available within the context of the application

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted

Synchronization Options

Three sync options • Upload and Go online • Sync and stay offline • Upload only and stay offline

Faster sync using background processing

3 different sync options based on user and app needs


• Settings needed for Mobile applications per language

• Enable Mobilesync component

• Review the business rules for data download

Oracle Confidential – Internal/Restricted/Highly Restricted

Single Admin screen for deploying Mobile Applications

Administration capabilities with a single screen


• Enable log on the mobile device

• User defined log levels • System Administrator

reviews the uploaded logs


Diagnostics

Multiple log levels and upload options


• Developed using Oracle Mobile Application Framework • iOS support in IP2014 • Support local device

resource access for attachments

• Download from App Store


Hybrid Application

Application download from App store


Siebel Mobile Evolution

23 Oracle Confidential – Restricted

As Mobile devices proliferate, customers expect to be connect anytime, anywhere, anyplace

2012

Siebel Mobile Introduced Sales and Service applications delivered Industry specific applications

Life Sciences Consumer Goods

Templates to create your own UX quickly Leverage existing Siebel Views Look and Feel, native device features

2013

Disconnected Mobile Support on iO/S, Andriod and

Blackberry Configurable and Extendable Online/Offline Support API’s to extend disconnected

capability Device Recognition

2014

Enhanced Mobile Applications Responsive Web Design

extended to Tablets Persona Driven UI for specific

roles Hybrid Applications Incremental Sync and eDetailing Industry Applications

Financial Services Citizen Self-Service

2015

Industry Mobile Applications New industry Mobile

solutions Task based applications on

Smart phones Disconnected Consumer

Goods application


Demo


Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Documents

How to Enable your Remote Workers - Oracle Cloud€¦ · Device/App Integration Google Maps Integration Capture Customer Signature ... Mobile •JQuery Mobile based Siebel Open UI