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HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation email with your ORDER # as shown below: • If you wish to Edit or Cancel your order, click Edit or Cancel Your Order located towards the bottom of the email: (Please note, that only orders that have not been shipped out can be edited or cancelled).

How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

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Page 1: How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

HOWTOEDITORCANCELORDERSBEFORETHEYARESHIPPED

• Oncetheorderisplaced,youwillreceiveanorderconfirmationemailwithyourORDER#asshownbelow:

• IfyouwishtoEditorCancelyourorder,clickEditorCancelYourOrderlocatedtowardsthebottomoftheemail:(Pleasenote,thatonlyordersthathavenotbeenshippedoutcanbeeditedorcancelled).

Page 2: How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

• ThiswilltakeyoutotheEditorCancelScreen.FromhereyoucanchoosetoeitherCancelOrderorEditOrder.

o TOCANCELORDER,clicktheredCancelOrderbutton.Youwillbepromptedwithapop-upconfirmingthatyouwanttocancelyourorder.ClickContinuetoconfirmyouwanttocanceltheorder.THISCANNOTBEUNDONE!Ifyoucanceltheorderyouwillnotbeabletomakechangestoit.

o OncetheOrderisCancelledyouwillseethefollowingscreenandyourrefundwillbeprocessed.

Page 3: How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

o TOEDITANORDER,clicktheblueEditOrder.Youwillbepromptedwithapop-upconfirmingthatyouwanttoedityourorder.ClickContinuetoconfirmyouwanttocanceltheorder.THISCANNOTBEUNDONE!Ifyouedittheordertheitexistingorderwillbecancelledbutyouwillbeabletomakechangestoitonthenextscreen.

o YouwillbetakenbackintotheGymSuppliesStorewhereyouchangeandeditquantitiesandproductsasneeded.

Page 4: How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

STEPSTORETURNANORDER

• GotoanypageontheGymSuppliesStoreandscrolldowntotheverybottomofthepage.ClickReturns&ExchangePolicy

• UnderOrderLookup,entertheemailaddressedusedfortheorderunderCustomerEmail.ThentypeintheOrderNumberinthefieldbelowitusingjustthenumbers(example:Order#12345willbeenteredas12345)

Page 5: How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

• YourorderwilldisplaybelowOrderLookup,witheachitemfromthatorderlisted.Selecttheitemyouwishto

returnandclicktheShoppingCartIconintherowofthatitem.

• Areturnpopupboxwillappear.SelecttheReturnTypedropdownboxtoselectwhichtypeofreturnyouwouldliketodo:Credit,Refund,orReplacement.ThentypeintheQuantityoftheproductthatisbeingreturnedinthetextbox.

Page 6: How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

• SelecttheReturnReasondropdownBoxandselectfromtheoptions:DamagedProduct,WrongProductShipped,WrongSize,orOther.

• IntheCustomerNotestextbox,giveabriefexplanationofthereasontheitem(s)arebeingreturned.Thenuploadapictureoftheproductthatyouarereturning.Oncethepictureisuploaded,clicktheSubmitButton.

Page 7: How to Edit or Cancel in Shopify (1)to+Edit+or+Cancel+in...HOW TO EDIT OR CANCEL ORDERS BEFORE THEY ARE SHIPPED • Once the order is placed, you will receive an order confirmation

• Tocheckthestatusoftheorder,pleasegobacktotheOrderLookUpandtypeinyouremailandordernumber.UnderyourorderyouwillfindtheReturnHistorywithallreturnsandtheirstatus.

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