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Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education Developer How to Determine if You Have the Right “Stuff”

How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

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Page 1: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education Developer

How to Determine if You Have the Right “Stuff”

Page 2: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 2

Introductions

BMC’s curriculum analysis process

Moderated discussion

Page 3: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 3

BMC’s 4-Prong Approach

Solution Environment

Current Curriculum

Ideal Curriculum

Required Resources

Actual

Curriculum

Page 4: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 4

4-Prong Approach

Solution Environment

Current Curriculum

Ideal Curriculum

Required Resources

Page 5: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 5

Solution Overview

Where product fits into Big Picture

Integration focus areas

Product facts

Solution roadmap

Customer Support issues

Page 6: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 6

4-Prong Approach

Solution Environment

Current Curriculum

Ideal Curriculum

Required Resources

Page 7: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 7

Components Examined for Current Curriculum

Roles

Courses by version

Accreditations & Certifications

Financial health

General customer satisfaction

Highlights

Lowlights

Course Title 1

Product version: 2.5

Course version: 2.5

Financial Health $100,000 US

Modality: WBT Duration: 4 hours

Wks to Build: 11 SR: 1

Course Title 2

Product: 7.5 Course version: 7.5

Financial Health $250,000 US

Modality: ILT Duration: 5 days

Wks to Build: 18 JR: 2

Page 8: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 8

4-Prong Approach

Solution Environment

Current Curriculum

Ideal Curriculum

Required Resources

Page 9: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 9

The Ideal Curriculum

Proposed courses, with topics, by role

Recommended development schedule

Solution-based learning path changes

*New* design elements and/or models

9

Page 10: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 10

4-Prong Approach

Solution Environment

Current Curriculum

Ideal Curriculum

Required Resources

Page 11: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 11

Required Resources

People Time

Tools Lab

Environment

Page 12: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 12

What other “Prongs” or topical areas do you review for your curricula?

Page 13: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 13

What data points do you review to see if what you currently have is working?

Page 14: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 14

What process do you use to define your “ideal” curriculum?

Page 15: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 15

Other than a course evaluation, how do you determine customer satisfaction?

Page 16: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 16

What decision factors do you use to determine financial feasibility?

Page 17: How to Determine if You Have the Right “Stuff” articles/Webinars/Curriculum Ana… · Guided Discussion Kym Ledford, Sr. Manager Education Services Loni Aranda, Sr. Education

© Copyright 1/16/2013 BMC Software, Inc 17

Other thoughts or suggestions?