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How to change the customer‘s price fairness perception
First results – 7th of June 2010
2
Company Size
Company size
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Multinational 25 39.1 39.1 39.1
Large national
23 35.9 35.9 75.0
Large regional local 8 12.5 12.5 87.5
Mid size small local 8 12.5 12.5 100.0
Gesamt 64 100.0 100.0
3
Knowledge
Knowledge about metal detectors
Häufigkeit ProzentGültige
ProzenteKumulierte Prozente
Gültig Yes62 96.9 96.9 96.9
No1 1.6 1.6 98.4
I don't know1 1.6 1.6 100.0
Gesamt64 100.0 100.0
4
Priceawareness
Priceawarness of metal detectors
Häufigkeit ProzentGültige
ProzenteKumulierte Prozente
Gültig Yes48 75.0 75.0 75.0
No15 23.4 23.4 98.4
I don't know1 1.6 1.6 100.0
Gesamt64 100.0 100.0
5
Involvement
Involved in buying machines and equipment
Häufigkeit ProzentGültige
ProzenteKumulierte Prozente
Gültig Yes54 84.4 84.4 84.4
No7 10.9 10.9 95.3
I don't know3 4.7 4.7 100.0
Gesamt64 100.0 100.0
6
High quality service
High qualtiy service
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Neutral 1 1.6 1.6 1.6
Important 23 35.9 35.9 37.5
Very important 40 62.5 62.5 100.0
Gesamt 64 100.0 100.0
7
Cost of Service
Cost of service
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important
1 1.6 1.6 1.6
Less important 3 4.7 4.7 6.3
Neutral 11 17.2 17.2 23.4
Important 27 42.2 42.2 65.6
Very important
22 34.4 34.4 100.0
Gesamt 64 100.0 100.0
8
Intuitive controls - easy to learn
Intuitive controls - easy to learn
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Less important 1 1.6 1.6 1.6
Neutral 4 6.3 6.3 7.8
Important 25 39.1 39.1 46.9
Very important
34 53.1 53.1 100.0
Gesamt 64 100.0 100.0
9
Fast set up of new products
Fast set up of new products
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Less important 1 1.6 1.6 1.6
Neutral 14 21.9 21.9 23.4
Important 19 29.7 29.7 53.1
Very important
30 46.9 46.9 100.0
Gesamt 64 100.0 100.0
10
Self diagnostics
Self diagnostics
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Neutral 8 12.5 12.5 12.5
Important 23 35.9 35.9 48.4
Very important
33 51.6 51.6 100.0
Gesamt 64 100.0 100.0
11
Easy connection to factory IT system
Easy connection to factory IT system
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important
3 4.7 4.7 4.7
Less important 7 10.9 10.9 15.6
Neutral 20 31.3 31.3 46.9
Important 20 31.3 31.3 78.1
Very important
14 21.9 21.9 100.0
Gesamt 64 100.0 100.0
12
Green Design
Green design
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important
5 7.8 7.8 7.8
Less important 12 18.8 18.8 26.6
Neutral 23 35.9 35.9 62.5
Important 16 25.0 25.0 87.5
Very important
8 12.5 12.5 100.0
Gesamt 64 100.0 100.0
13
Can be easily upgradet to new releases
Can be easily upgradet to new releases
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Less important 2 3.1 3.1 3.1
Neutral 13 20.3 20.3 23.4
Important 24 37.5 37.5 60.9
Very important
25 39.1 39.1 100.0
Gesamt 64 100.0 100.0
14
Ability to find smallest possible of metal
Ability to find smallest possible of metal
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important 1 1.6 1.6 1.6
Less important 1 1.6 1.6 3.2
Neutral 10 15.6 16.1 19.4
Important 19 29.7 30.6 50.0
Very important
31 48.4 50.0 100.0
Gesamt 62 96.9 100.0
15
Low rate of false rejects
Low rate of false rejects
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Less important 2 3.1 3.2 3.2
Neutral 9 14.1 14.5 17.7
Important 24 37.5 38.7 56.5
Very important
27 42.2 43.5 100.0
Gesamt 62 96.9 100.0 Fehlend System 2 3.1 Gesamt 64 100.0
16
Will stand up to though working conditions
Will stand up to though working conditions
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important 2 3.1 3.1 3.1
Neutral 11 17.2 17.2 20.3
Important 15 23.4 23.4 43.8
Very important
36 56.3 56.3 100.0
Gesamt 64 100.0 100.0
17
Highest possible uptime
Highest possible uptime
Häufigkeit ProzentGültige
ProzenteKumulierte Prozente
Gültig Neutral8 12.5 12.5 12.5
Important17 26.6 26.6 39.1
Very important 39 60.9 60.9 100.0
Gesamt64 100.0 100.0
18
Long technical life
Long technical life
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Less important 2 3.1 3.1 3.1
Neutral 12 18.8 18.8 21.9
Important 27 42.2 42.2 64.1
Very important
23 35.9 35.9 100.0
Gesamt 64 100.0 100.0
19
Ability to custom built conveyor system
Ability to custom built conveyor system
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important 4 6.3 6.3 6.3
Less important 5 7.8 7.8 14.1
Neutral 12 18.8 18.8 32.8
Important 29 45.3 45.3 78.1
Very important
14 21.9 21.9 100.0
Gesamt 64 100.0 100.0
20
Ability to use build the systems using components
Ability to use build the systems using components
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important 3 4.7 4.7 4.7
Less important 1 1.6 1.6 6.3
Neutral 12 18.8 18.8 25.0
Important 26 40.6 40.6 65.6
Very important
22 34.4 34.4 100.0
Gesamt 64 100.0 100.0
21
High quality
High quality
Häufigkeit ProzentGültige
ProzenteKumulierte Prozente
Gültig Less important 1 1.6 1.6 1.6
Important16 25.0 25.0 26.6
Very important
47 73.4 73.4 100.0
Gesamt64 100.0 100.0
22
Security
Security
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Not important 1 1.6 1.6 1.6
Less important1 1.6 1.6 3.1
Neutral 13 20.3 20.3 23.4
Important 30 46.9 46.9 70.3
Very important 19 29.7 29.7 100.0
Gesamt 64 100.0 100.0
23
Efficency
Efficency
Häufigkeit ProzentGültige
ProzenteKumulierte Prozente
Gültig Neutral5 7.8 7.8 7.8
Important20 31.3 31.3 39.1
Very important 39 60.9 60.9 100.0
Gesamt64 100.0 100.0
24
Top service
Top service
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig Less important 1 1.6 1.6 1.6
Neutral 2 3.1 3.1 4.7
Important 29 45.3 45.3 50.0
Very important
32 50.0 50.0 100.0
Gesamt 64 100.0 100.0
25
Deliverytime under normal circumstances
Deliverytime under normal circumstances
Häufigkeit Prozent Gültige Prozente
Kumulierte Prozente
Gültig 0 1 1.6 1.6 1.61 6 9.4 9.4 10.92 8 12.5 12.5 23.43 7 10.9 10.9 34.44 14 21.9 21.9 56.35 3 4.7 4.7 60.96 10 15.6 15.6 76.68 7 10.9 10.9 87.59 1 1.6 1.6 89.110 3 4.7 4.7 93.812 3 4.7 4.7 98.420 1 1.6 1.6 100.0Gesamt 64 100.0 100.0
26
Deliverytime under emergency circumstances
Deliverytime under emergency circumstances
Häufigkeit Prozent
Gültige Prozente
Kumulierte Prozente
Gültig 0 6 9.4 9.4 9.40.1 1 1.6 1.6 10.90.25 1 1.6 1.6 12.50.5 2 3.1 3.1 15.61 22 34.4 34.4 50.02 11 17.2 17.2 67.23 6 9.4 9.4 76.64 8 12.5 12.5 89.15 2 3.1 3.1 92.26 4 6.3 6.3 98.48 1 1.6 1.6 100.0Gesamt 64 100.0 100.0
27
Rating
Attribute Cramer V rating
Brand 0.241 1
Quality 0.232 2
Service 0.221 3
Usability 0.176 4
CRM 0.167 5
28
Thank you for your interest
For any questions, please do not hesitate to contact us:
Christoph ItenZürcherstrasse 108173 NeerachSwitzerland
[email protected]+41 78 880 77 99
![Public Perception of Algorithmic Fairness · problem” [72], with diverse stakeholders but, as yet, no clear agreement on problem statement or solution. The human computer interaction](https://img.pdfslide.us/doc/110x75/5e9e7d29e4e5b76d102f6689/public-perception-of-algorithmic-fairness-problema-72-with-diverse-stakeholders.jpg)
