How to become a Corporate Trainer - Shabbar Suterwala · How to Become a Corporate Soft Skills Trainer ... ISTD/ASTD gives you a Professional edge. ... Feedback if the response that

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Shabbar Suterwala

w w w . S h a b b a r S u t e r w a l a . c o m

How to

become a

Everything you wanted to know about

CORPORATE SOFT SKILLS TRAINER


Page No 2

How to Become a Corporate Soft Skills Trainer

Table of Content

1. Profile of Shabbar Suterwala ….. 4

2. Objective of this eBook ..... 5

3. Who can take up Training ..... 6

4. Understand the Role of Training ..... 7

5. Understand the Role of a Trainer ..... 8

6. Qualifications of a Trainer ..... 9

7. Basic Essentials to Start as a Trainer ..... 10

8. Knowledge & Skills to Acquire & Develop ..... 11

9. Essential Traits of a Trainer ..... 12

10. Corporate Trainings ..... 13

11. How to Design a Training Program ..... 14

11.1 Identifying Training Needs ..... 15

11.2 Identifying Participants Profile ..... 16

11.3 Developing a Session Plan ..... 17

11.4 Designing & Developing Content ..... 18

11.5 Feedback & Evaluation ..... 20


Page No 3


Table of Content

12. How to Conduct a Training Program ..... 21

12.1 Before the Training Program ..... 22

12.1.1 Training Confirmation & Follow up ..... 23

12.1.2 Travel & Accommodation ..... 24

12.1.3 Venue Setup ..... 25

12.1.4 Training & Logistics Setup ..... 26

12.1.5 Breaks ..... 27

12.2 During the Training Program ..... 28

12.2.1 Delivery & Presentation ..... 29

12.2.2 Training Methodology ..... 30

12.2.3 Classroom Management ..... 31

12.3 After the Training Program ..... 32

13. Finding Opportunity as a Trainer ..... 33

14. Areas of Training ..... 34

15. How to Build your Training Business ..... 35

16. How to Build your Brand ..... 36

17. Training Mantra ..... 37

18. FAQ’S as a Trainer ..... 38

19. Resources for Trainers ..... 39


Page No 4


1. Profile of Trainer - Shabbar Suterwala

Post Graduate in Psychological Counseling & MS in

Psychotherapy.

NLP Practitioner and Master Hypnotist.

B.Com. Graduate from University of Mumbai &

thereafter took up the field of Computer Training

and Software Development.

Over the years, changed interest from Software

Training to Soft-Skills Training and specialized in the

field of Self-Development Training and Counselling.

Established as a Corporate Soft-Skills Trainer for the

past 20 years now.

Have Trained Participants PAN India and have taken

overseas assignments at USA, UAE, Kuwait,

Tanzania, Kenya, Colombo and Pakistan.


Page No 5


2. Objective of this eBook

I receive numerous inquiries, as to:

How to become a Corporate Trainer?

What are the Requirements to be a Trainer?

How to Start?

What are the do’s & don’ts?

What goes into Training?

How to Approach & Market?

With my two decades of Experience as a

Corporate Soft Skills Trainer, this eBook is to

help, guide and support anybody and

everybody who aspires to be a Corporate

Trainer.


Page No 6


3. Who can take up Training?

You can be a Retired Personnel interested in Training

as a Hobby or Profession.

You can be a Professional in any Industry, exploring a

career as Trainer either Part or Full Time.

You can be a Teacher, Professor, Lecturer or Faculty in

School, College, Coaching Classes or Institute and

want to venture into Corporate Trainings.

You can be an Individual or a fresh Graduate / Post

Graduate just about to start your career as a Trainer.

You can be an Individual or Group of People, planning

to set up a Training Consultancy or a Training Institute.

You can be a Trainer looking out to grow and expand.


Page No 7


4. Understand the Role of Training

Training helps in building a Strong Foundation.

Training is used for Development of Human

Resource.

Knowledge, Skill and Attitudinal based Training

helps in Enhancing Functions, Performance

and Increasing Productivity.

Trainings are imparted to Improve the Quality

and Standards of Products and Services.

Training is like Nurturing, in the long run helps

in changing habits and behaviours.


Page No 8


5. Understand the Role of a Trainer

Trainer

Learner

Presenter

Facilitator

Counselor

Coach

Mentor

Teacher

Expert

Instructor

Guide

Friend

Motivator


Page No 9


6. Qualifications of a Trainer

Though there are no defined qualifications but

having qualifications adds credibility to your Profile.

Basic Qualification in your Domain of Expertise, you

can pursue Post Graduation Degrees & Diplomas ,

Certifications from recognized Institutions like

ISTD/ASTD gives you a Professional edge.

Attending Train the Trainer Program, can give a

quick start of “what & how” of Trainings.

There is no substitute to Self Learning, Reading and

Exploring through Online Courses and Resources

available on the Internet.

Being an Assistant and gaining Experience is just as

important, if not more so, than Qualifications.


Page No 10


7. Basic Essentials to Start as a Trainer

KNOWLEDGE

Subject & Domain

Audience & their

Knowledge level

Language

Computer &

Technology

Planning &

Organizing

Field & Market

Sales & Marketing

SKILLS SET

Presentation

Communication

Reading & Writing

Speaking – What to

and How to

Active Listening

Observing

Time Management

Problem Solving

Networking


Page No 11


8. Knowledge & Skills to Acquire & Develop

Gather Knowledge about Adult Learning tools.

Build on your Confidence, Poise & Precision in

Presentation Skills and Public Speaking.

Develop Eloquence in Communication Skills

like Speaking, Listening, Observing, Giving &

Receiving Feedback, Questioning & Debriefing.

Designing & Developing Courses, Content

Material, PPT, Exercises & Activities based on

Clients Needs.


Page No 12


9. Essential Traits of a Trainer

Passionate Learner Smile Listener

Proactive Leader Flexible &

Adaptable Commitment

Ownership Self Control Sensitive Patience

Positive Attitude

Perseverance Accept Criticism

Creativity

Graceful & Polite

Self Motivated Sense of Humour

Attention to Details


Page No 13


10. Corporate Trainings

Kinds

Functional Training

Process Training

Product Training

Sales Training

Attitudinal &

Behavoural Training

Soft Skills Training

Customer Service

Training

Induction Training

Types

In-house

Open Programs

Out bound

Boot Camp

Adventure

Experiential

Online Training

CBT Training

On the Job

Field Training


Page No 14


11. How to Design a Training Program

1. Identifying Training Needs

2. Identifying the Participants Profile

3. Developing a Session Plan

4. Designing & Developing Content

5. Feedback & Evaluation


Page No 15


11.1 Identifying Training Needs

Organizational / Management Needs

Short & Long Term Goals

Appraisals & HR Needs

Vision, Mission, Communication, Culture

On the Job Performance Needs

Based on Tasks and Productivity

Based on Industry Standards

Personal Needs

The need for Self Development & Growth

Continuous Learning & Upgrading


Page No 16


11.2 Identifying Participants Profile

Administering a Pre Training Counseling

session or a Questionnaire for doing a Climate

Study Climate Study.

Primarily study and understand the Role and

Job Description of Participant in the

Organization.

The Number of Years of Work Experience

Pre Training Need Analysis – “What is in it for

me” from the Participant’s point of view.

Take Inputs from HR, Seniors Management,

immediate Managers & Team Members.

Doing a SWOT with the Participants.


Page No 17


11.3 Developing a Session Plan

Based on the Training Needs, develop an

Outline of Major Topics.

Breakup the Training Sessions into Timeline.

In each Session mention the Topic,

Introduction in brief, its Objective , the

Outcome of the Session along with the

Duration in a Time Line.

The Training Methodology that will be used.

The major Learning & Take always from the

overall Training Program.


Page No 18


11.4 Designing & Developing Content

Based on the Session Plan, prepare:

A PPT Presentation (Text & Graphics).

Participant's Course Material & Handout.

Test & Assessments with Evaluation.

Ice-Breakers, Energizers to be used.

Group Exercises. Experiential Activities, Team

and Management Games.

Story Telling, Case Study & Role Play.

Audio Visuals, Training Films & Videos.


Page No 19


Readymade Content for Trainers & Training

Over the years of my Corporate Training

Experience, I have designed and developed

vast Training Material & other Resources like:

PPT, Games Trainers Use, Stories Trainers Tell,

Test, Exercises and Activities Trainers Use.

Available readymade Soft Skills Training

Resources. (Fully Editable )

www.ShabbarSuterwala.com/products

Special rates for readers of this eBook.

http://www.shabbarsuterwala.com/products


Page No 20


11.5 Feedback & Evaluation

Feedback if the response that you get for your

Training.

Verbal Feedback can taken during the trainings

(during the breaks) and at the end of training a formal

Written Feedback can be Taken

Organization have their Feedback Forms, but you can

have your feedback based on the parameters you

want to evaluate.

Evaluation can be based on various parameters based

on Training Need Analysis like Measurement of

Productivity and Work Efficiency, improved

Relationships and Team Work, reduced Stress and

Absenteeism.

After compiling the Feedback you can submit your

report to the HR / Organization about your views.


Page No 21


12. How to Conduct a Training Program

Checklist the following Essentials things to be

taken care of, for Conducting a Successful

Training Program

1. Before the Training Program

2. During the Training Program

3. After the Training Program


Page No 22


12.1 Before the Training Program

1. Training Confirmation & Follow-up

2. Travel & Accommodation Plan

3. Venue Setup

4. Training & Logistics Setup

5. Breaks


Page No 23


12.1.1 Training Confirmation & Follow up

Confirm the Training Program, the Day, Date &

Venue with an email acknowledgement.

Always keep the Contact Details of the

Coordinator / HR personnel handy.

Re-Confirm with the Coordinator a day in

advance about the Training & send a reminder

to the Participants .


Page No 24


12.1.2 Travel & Accommodation

If your ticket is booked by the organization re-

Confirm the PNR online and check the Status,

Date & Time, Boarding Point & Destination.

Coordinate & Confirm about the Pick-up and

Drop, to & fro the Venue and/or any other

local travel. (Ask for the Driver’s Contact Nos)

If your accommodation is in a hotel, call &

check your Booking, Billing Instructions.

On the day of travel, keep the Training

coordinator posted about your journey status.

Insists on a Confirmed Return Ticket.


Page No 25


12.1.3 Venue Setup

Decide on the Participant sitting arrangements,

depending on the type of program and

number of participants.

U Shape Conference Sitting, Cluster type,

Classroom style, Theatre Style.

Position the Podium & Screen visible to all.

Check and decide Area for Activities & Breaks.

Check the Room Lighting, Check Room

Temperature & the Switches.

Send in advance if any Banners, Posters or

Photographs are to displayed at the Venue.


Page No 26


12.1.4 Training & Logistics Setup

Plug, Play and Check Audio / Visuals carefully.

Microphone & Speakers (Always arrange for

extra batteries for Cordless & Collar Mic)

Laptop & HDMI/VGA Cables

Projector & Screen

Flip Charts, Colour Markers & Sketch Pens.

Participants File or Folder with Stationary.

Batch, Notepad, Pen, Course Material,

Handout, Exercise Sheets, Contact List.

Props for Games & Activities.

Presentation PPT & Speaker Notes.


Page No 27


12.1.5 Breaks

Directions to the Restrooms Facility.

Coordinating the Timing & Duration for

Breakfast, Tea/Coffee & Lunch with hotel /

organizers.

Re-Confirming arrangements with organizers

before announcing the breaks.

Building Rapport & Network with the

Participants at the breakfast and first Break

and seeking Feedback during the Lunch & later

breaks.

After each break check recalling participants

back to the Training within time frame.


Page No 28


12.2 During the Training Program

1. Delivery & Presentation

2. Training Methodology

3. Classroom Management


Page No 29


12.2.1 Delivery & Presentation

Maintain Poise & Posture along with a Smile.

Start with Ice-Breaking & Build Rapport, Set

Expectations, Learning Objectives and

Outcomes.

Prefer the Language of the Participants

Mind your Body Language.

Modulate your Voice and Pitch .

Use Adult Learning Principles and VAK.

Handle Questions & Answers tactfully using

your Knowledge and Skills.


Page No 30


12.2.2 Training Methodology

Use of VAK

PPT Presentation

Lecture

Group Discussion & Brainstorming

Tests & Evaluations

Experiential Learning & Debrief

Video Clip and/or Movie & Debrief

Case Study Analysis

Role Plays

Games & Activities

Refer: http://shabbarsuterwala.com/products

http://shabbarsuterwala.com/products


Page No 31


12.2.3 Classroom Management

Start / End Session as per agenda.

Do not deviate from Topic /Session Plan.

Do not React if something unplanned happens.

Discussion are better than Arguments.

Manage the Attention Seekers and Difficult

Participants tactfully, so that they don’t steal

away the show.

Do not Ridicule or Put down any participants.

Use Appreciation, Applause & Rewards to

motivate participants and participation.


Page No 32


12.3 After the Training Program

Action & Follow-up Plan to the Participants.

Collect Verbal & Written Feedback.

Collate the Feedback and compile a Feedback

Analysis and Evaluation which can be provided

to the organization.

Kilpatrick Evaluation can also be used.

Forward your Invoice for Processing.

Follow up the Training after a Month or

Quarter and a Refreshers could be suggested.

Also, this is the time when you can ask the HR

Manager / Coordinator for referrals.


Page No 33


13. Finding Opportunity as a Trainer

There are numerous opportunities for Trainers

today in HR, Training Department of various

organization and industry

Lot of scope for Freelance & Independent

Corporate Trainers.

Also you can be on the Panel of Trainers with

various Training Firms or HR Agencies.

You can be Associate Trainer with other Senior

Trainers or Association of Trainers.

You can launch your own Training Consultancy.

Lot of Potential & Opportunities for Trainers in

small Villages, Tier 2 /3 Towns than in the City.


Page No 34


14. Areas of Training

Corporate Soft Skills Trainer

Motivational Trainer

Personality Development Trainer

Mind Power Trainer

Communication / Time Management Trainer

Personal, Business & Professionals Trainer

Life Coach / Trainer

Functional / Technical / Process Trainer

You can be a Specialist Trainer from a domain

like HR, Sales, Marketing, Finance, Customer

Service, Social Media, Pharma, Insurance ,

Image Consulting , MLM etc.


Page No 35


15. How to Build your Training Business

Signup on Training Forums & HR groups on

LinkedIn, Facebook, Yahoo & Google groups .

Share your views and comment on such

Groups. Post your own Articles too.

Create your Blog, share the links on Social

Media and invite comments from others.

Use Social Media & Internet to find out about

Training Firms & Organization doing Trainings.

Create a video and share on YouTube &

Twitter.

Attend various Networking, HR & Training

Events and get connected.

Call up at least 10 person every day .

Meet up at least 1 New person a day.


Page No 36


16. How to Build your Brand

Your Website with your Profile, Training

Program Details, Photographs of your Training,

Testimonials & Contact Details.

Create your brief & detailed Profile with your

contact details, mail to HR of Organization.

Create your Business Cards.

Pamphlets of various Training Programs

Use Social Media Network like Facebook,

LinkedIn, Twitter, Blogs, Yahoo / Google /

Whatsapp Groups to spread the word

Refer: www.ShabbarSuterwala.com

http://www.shabbarsuterwala.com/


Page No 37


17. Training Mantra

Conducting Training is only one part of the job,

there are many hours of Researching, Designing,

Planning and Organizing that determine the

success of Training Program.

From each and every Training you need to be open

to Learning , what worked and what didn't.

Continually adapt and develop your Knowledge &

Skills from each Training .

Create your own style rather than imitating others.

Be Honest & Genuine, Let Words come from heart.

Be Passionate about Learning, yes Learning..!

The more you Care & Share the more you Grow.


Page No 38


18. FAQ’S as a Trainer

What are the Earning Potentials?

How much Fees should I charge?

Should I offer Free Training?

How do I approach a Client / Organization?

Where and How do I get Experience?

Will I be able to be make it?

What if I fail?

For the above FAQ or any other query, doubts

or questions feel free to email me @:

[email protected]

mailto:[email protected]


Page No 39


19. Resources for Trainers

287 ready made items, include PPT's, Case Study, Role Play,

Test & Assessment Exercises a great Soft Skills Resource

Material used in Practical Training available for you.

No need to spend your precious time & effort on Developing

& Design the PPT, You only Focus on the Delivery.

All the material is editable and you can customize it based

on your Training Need.

The PPT's are self explanatory and designed with SmartArt,

Illustrations, Bullet Points, Pleasing colours & Background.

Many PPT's accompanied with Speaker Notes to explain the

Illustrations & the Bullet Point.

Check out:

http://ShabbarSuterwala.com/products

eMail and Ask for the Trainers Offer:

[email protected]

http://shabbarsuterwala.com/products

mailto:[email protected]


Page No 40


Contact details Shabbar Suterwala

“Helping people to see the best in themselves”

www.ShabbarSuterwala.com http://shabbarsuterwala.blogspot.com/ Pearls of Wisdom http://leaders-workshop.blogspot.com/ Motivational Videos http://time-managementor.blogspot.com/ Time Management Tips http://nlp-sharing.blogspot.com/ NLP stuff and video http://seeandgetinspired.blogspot.com/ Motivational Posters http://bust-the-stress.blogspot.com/ Stress Busters http://business-training-online.blogspot.com/ Business Training http://quotes-for-the-day.blogspot.com/ Quotes for the Day http://communication-skills-material.blogspot.com/ Tips for Communication Skills

http://www.shabbarsuterwala.com/

http://shabbarsuterwala.blogspot.com/

http://leaders-workshop.blogspot.com/




http://time-managementor.blogspot.com/




http://nlp-sharing.blogspot.com/




http://seeandgetinspired.blogspot.com/

http://seeandgetinspired.blogspot.com/

http://bust-the-stress.blogspot.com/







http://business-training-online.blogspot.com/






http://quotes-for-the-day.blogspot.com/








http://communication-skills-material.blogspot.com/






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How to become a Corporate Trainer - Shabbar Suterwala · How to Become a Corporate Soft Skills Trainer ... ISTD/ASTD gives you a Professional edge. ... Feedback if the response that