How the Cloud is changing your organization and …...2018/01/01 · dependency for Inventory, security, and migration • Automate cost reporting and forecast • Right size cloud

How the Cloud is changing your organization and more….

Digital Transformation Accelerators

© Copyright 2017 BMC Software, Inc.

Plan & Operate to Address Multi-Cloud Challenges

Automation

Visibility

Performance

Migration Cost

Security


Digital Transformation










Multi-Cloud Visibility and Cost Control

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Optimizing cloud costs is the top initiative across all cloud users

53%

Source: Rightscale 2017 State of the Cloud Report

Business Outcome

Case study

Multinational energy company with 64 million global users

• A consolidated savings of $1.3 M • Plan of savings of $11M in 3 years

• Comprehensive mapping of hybrid assets and dependency for Inventory, security, and migration

• Automate cost reporting and forecast • Right size cloud expenses

• BMC Discovery for Multi-Cloud • TrueSight Cloud Cost Control

Benefits

Featured Solution

Spends over $20M/year on servers in AWS

Multi-Cloud Automation


Automation, integration and management of business workflows across multiple cloud environments is the #2 challenge in multi-cloud implementations.

#2 Challenge

Source: 2017 BMC Cloud Survey, September, 2017

Case study

Benefits

Featured Solution

• Integration and coordination across disparate workloads • Complex hybrid workflow management • DevOps toolchain integration

• Control-M

Business Outcome 150+ stores with 7,000+ employees

Used manual scheduling for cross platform jobs

•

• Elimination of manual scripting • $475k cost savings per year

Business Outcome

Case study

• Performance insight across hybrid • Application performance management • Digital experience monitoring • Rapid root cause analysis

• TrueSight Operations • TrueSight Intelligence

Benefits

Featured Solutions

Multi-Cloud Performance


of multi-cloud users cite application performance management as a priority

84%

Source: IDC's Multicloud Management Survey, July 2016

Cloud based contact center software provider that supports 200,000+ customer service agents

Guarantees 99.99% uptime

• 99.99% SLA compliance • A 9-month payback period

Case study

Benefits

Featured Solutions

Multi-Cloud Security


Rated Cloud Security as a Significant Challenge 35%

Source: RightScale 2017 State of the Cloud Report

• Reduced business risk • Prioritize & automate remediation • Ensure up-to-date compliance

• SecOps Response Service • SecOps Policy Service

Business Outcome Orange Business Services hosts clouds for its customers

Enables secure provisioning of services

• Compliance automation ensures high reliability and eliminates business risks

Re-think IT Service & Operations

75%

Intelligent Experiences By 2019, workers will be

interacting with intelligent digital assistants3

30%

Efficiency By 2019, IT service desks will

utilize machine learning to free up support capacity 4

75%

Intelligent Application By 2018, development will

include cognitive functionality in at least one application5

80%

I&O leaders believe they must Rethink operations management approach1

78%

Artificial Intelligence Looking to Artificial Intelligence

to address complexity2

1,2: 2017 BMC Survey of 1000 CIOs & senior IT professionals 3,4: IDC Futurescape: “Worldwide Analytics, Cognitive/AI, and Big Data 2017 Predictions 5: Gartner AI Adoption

Vidhya: need full Gartner citation (report name,

authors, date)

Applying AI is the Future of ITSM & ITOM

Cognitive Service Management

End-User

Omni-Channel Experience chatbots,

virtual agents, voice assistants

Agent & Operator Efficiency

Auto -classification, -assignment, -suggestion,

-recommendations

Agent

Out-of-the-box Vendor agnostic Cognitive Service hooks to

3rd-party AI platforms

Developer


Cognitive Service Management

End-User

Omni-Channel Experience chatbots,

virtual agents, voice assistants

Agent & Operator Efficiency

Auto -classification, -assignment, -suggestion,

-recommendations

Agent

Out-of-the-box Vendor agnostic Cognitive Service hooks to

3rd-party AI platforms

Developer Service Ops Mgr.

Trending analytics for prevention & proactive

remediation

& AIOps


Innovation Delivered to Power Digital Transformation


TrueSight Cloud Cost Control

Control-M In the Cloud

SecOps Policy Service

Cognitive Service Mgmt.

AIOps & Ticket Analytics

Multi-Cloud Discovery

Modern UX Open Standards-based APIs DevOps-ready Built for Multi-Cloud

© Copyright 2016 BMC Software, Inc. © Copyright 2017 BMC Software, Inc. Cloud Solutions

Accelerating Strategic Partnerships


Self-service Enterprise Store

Smart Office Employee Journey

Cases Process Automation Codeless App Dev

Developer SDK

Integration Service

Endpoint Management

Automated Discovery

Provisioning & Deployment

Software Audits

Reports Dashboards KPIs Content Packs

Incident Problem Knowledge Change Release

Asset Service Level

Configuration CMDB Service Catalog

Remedy Service Management Digital Workplace Client Management

Innovation Suite Business Flows Business Intelligence

© Copyright 2017 BMC Software, Inc. Cloud Solutions


Global data center coverage

Region Location

Europe & Middle East 1 Amsterdam, NL

Europe & Middle East 2 Amsterdam, NL

Europe & Middle East 3 Zwolle, NL

UK 1 London, UK

UK 2 Slough, UK

APAC 1 Sydney, NSW

APAC 2 Canberra, ACT

Canada 1 Toronto, ON

Canada 2 Mississauga, ON

US 1 Chicago, IL

US 2 Chicago, IL

US 3 Santa Clara, CA

US FedRAMP AWS East & West Zones

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icon to add

Data Center Certifications

• ISO 9001 (quality management);

• ISO 14001 (environmental management);

• ISO 50001 (energy management);

• ISO 27001 (information security management);

• OHSAS 18001 (occupational health and safety);

• PCI DSS (Payment Card Industry Data Security Standard);

• FACT (Federation Against Copyright Theft)

• Certified; participant Code of Conduct Datacenters;

• SSAE16 Type II certification

>2m SaaS users

<1s Response times

1600 companies

ENTERPRISE SCALE CLOUD

99.98% Average

Availability

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Documents

How the Cloud is changing your organization and …...2018/01/01 · dependency for Inventory, security, and migration • Automate cost reporting and forecast • Right size cloud