Embed Size (px)
Citation preview
copy 2008 Tunstall Group Ltd Confidential
How Telehealthcare can make a
difference
23rd June 2009
Lynn Blairndash Telecare Strategy Manager -
Scotland Tunstall Healthcare
2copy 2008 Tunstall Group Ltd
Agenda
bull Social Care- demographics
bull Changing Lives- personalisation care at
home where possible
bull Government Funding in Scotland-
Telecare Grant funding
4copy 2008 Tunstall Group Ltd
Quotes
bull ldquoTelecare can help Scotlandrsquos increasing
number of Older People to live fuller and more
independent livesrdquo- Malcolm Chisholm former
Communities Minister 2006
bull ldquoResearch has consistantly shown that people
want to stay at home for as long as possible and
we are committed to enabling that to happen
where appropriaterdquo Former Deputy Health
Minister Lewis MacDonald 2006
5copy 2008 Tunstall Group Ltd
Telecare ishellip
The continuous automatic and remote
monitoring of real time emergencies and lifestyle
changes over time in order to manage the risks
associated with independent living
6copy 2008 Tunstall Group Ltd
Demographics in Scotland
bull If we continue as we are by 2020
bull Need a new 50 bedded care home each 2
weeks
bull New district hospital of 250 beds every 2 years
bull Every school leaver would need to go to a job in
the caring professions
7copy 2008 Tunstall Group Ltd
Basic ldquoSocial Alarmrdquo Solution
Part 1
A Personal Radio
Trigger
Part 2
Simple Social Alarm
Part 4
The Response Network
The MonitoringCentre
Part 3
8copy 2008 Tunstall Group Ltd
AdvancedLifeline
Unit
Wireless alarm
Telecare Sensors
Components of a Telecare System
Telecare
Response
Centre
Response Team
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
2copy 2008 Tunstall Group Ltd
Agenda
bull Social Care- demographics
bull Changing Lives- personalisation care at
home where possible
bull Government Funding in Scotland-
Telecare Grant funding
4copy 2008 Tunstall Group Ltd
Quotes
bull ldquoTelecare can help Scotlandrsquos increasing
number of Older People to live fuller and more
independent livesrdquo- Malcolm Chisholm former
Communities Minister 2006
bull ldquoResearch has consistantly shown that people
want to stay at home for as long as possible and
we are committed to enabling that to happen
where appropriaterdquo Former Deputy Health
Minister Lewis MacDonald 2006
5copy 2008 Tunstall Group Ltd
Telecare ishellip
The continuous automatic and remote
monitoring of real time emergencies and lifestyle
changes over time in order to manage the risks
associated with independent living
6copy 2008 Tunstall Group Ltd
Demographics in Scotland
bull If we continue as we are by 2020
bull Need a new 50 bedded care home each 2
weeks
bull New district hospital of 250 beds every 2 years
bull Every school leaver would need to go to a job in
the caring professions
7copy 2008 Tunstall Group Ltd
Basic ldquoSocial Alarmrdquo Solution
Part 1
A Personal Radio
Trigger
Part 2
Simple Social Alarm
Part 4
The Response Network
The MonitoringCentre
Part 3
8copy 2008 Tunstall Group Ltd
AdvancedLifeline
Unit
Wireless alarm
Telecare Sensors
Components of a Telecare System
Telecare
Response
Centre
Response Team
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
4copy 2008 Tunstall Group Ltd
Quotes
bull ldquoTelecare can help Scotlandrsquos increasing
number of Older People to live fuller and more
independent livesrdquo- Malcolm Chisholm former
Communities Minister 2006
bull ldquoResearch has consistantly shown that people
want to stay at home for as long as possible and
we are committed to enabling that to happen
where appropriaterdquo Former Deputy Health
Minister Lewis MacDonald 2006
5copy 2008 Tunstall Group Ltd
Telecare ishellip
The continuous automatic and remote
monitoring of real time emergencies and lifestyle
changes over time in order to manage the risks
associated with independent living
6copy 2008 Tunstall Group Ltd
Demographics in Scotland
bull If we continue as we are by 2020
bull Need a new 50 bedded care home each 2
weeks
bull New district hospital of 250 beds every 2 years
bull Every school leaver would need to go to a job in
the caring professions
7copy 2008 Tunstall Group Ltd
Basic ldquoSocial Alarmrdquo Solution
Part 1
A Personal Radio
Trigger
Part 2
Simple Social Alarm
Part 4
The Response Network
The MonitoringCentre
Part 3
8copy 2008 Tunstall Group Ltd
AdvancedLifeline
Unit
Wireless alarm
Telecare Sensors
Components of a Telecare System
Telecare
Response
Centre
Response Team
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
5copy 2008 Tunstall Group Ltd
Telecare ishellip
The continuous automatic and remote
monitoring of real time emergencies and lifestyle
changes over time in order to manage the risks
associated with independent living
6copy 2008 Tunstall Group Ltd
Demographics in Scotland
bull If we continue as we are by 2020
bull Need a new 50 bedded care home each 2
weeks
bull New district hospital of 250 beds every 2 years
bull Every school leaver would need to go to a job in
the caring professions
7copy 2008 Tunstall Group Ltd
Basic ldquoSocial Alarmrdquo Solution
Part 1
A Personal Radio
Trigger
Part 2
Simple Social Alarm
Part 4
The Response Network
The MonitoringCentre
Part 3
8copy 2008 Tunstall Group Ltd
AdvancedLifeline
Unit
Wireless alarm
Telecare Sensors
Components of a Telecare System
Telecare
Response
Centre
Response Team
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
6copy 2008 Tunstall Group Ltd
Demographics in Scotland
bull If we continue as we are by 2020
bull Need a new 50 bedded care home each 2
weeks
bull New district hospital of 250 beds every 2 years
bull Every school leaver would need to go to a job in
the caring professions
7copy 2008 Tunstall Group Ltd
Basic ldquoSocial Alarmrdquo Solution
Part 1
A Personal Radio
Trigger
Part 2
Simple Social Alarm
Part 4
The Response Network
The MonitoringCentre
Part 3
8copy 2008 Tunstall Group Ltd
AdvancedLifeline
Unit
Wireless alarm
Telecare Sensors
Components of a Telecare System
Telecare
Response
Centre
Response Team
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
7copy 2008 Tunstall Group Ltd
Basic ldquoSocial Alarmrdquo Solution
Part 1
A Personal Radio
Trigger
Part 2
Simple Social Alarm
Part 4
The Response Network
The MonitoringCentre
Part 3
8copy 2008 Tunstall Group Ltd
AdvancedLifeline
Unit
Wireless alarm
Telecare Sensors
Components of a Telecare System
Telecare
Response
Centre
Response Team
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
8copy 2008 Tunstall Group Ltd
AdvancedLifeline
Unit
Wireless alarm
Telecare Sensors
Components of a Telecare System
Telecare
Response
Centre
Response Team
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
9copy 2008 Tunstall Group Ltd
Intelligent ldquoTelecarerdquo Solutions
Smart Radio
Sensors
Intelligent Home Unit
The Response Network
IntelligentMonitoring
Centre
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
10copy 2008 Tunstall Group Ltd
Emergency Response Team
Rapid ResponseTeam
Lifting
service24 hr Home Care
Relatives
amp friends
Mobile Warden
Duty Social
worker
TelecareResponse
Centre
Out-of-hoursGP
Fire
service
Ambulance
Police
Emergency
plumber
24 hour
Gas fitter
24 Hour
Nurse
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
11copy 2008 Tunstall Group Ltd
Local Authority Chief Executive
bull ldquoTelecare is only a tool but a very important tool
for implementing new models of care rdquo
bull ldquoTelecare encourages behavioural change in
staff and the way in which they undertake their
rolesrdquo
bull Peter Gilroy Chief Executive Kent County
Council
bull Conference May 2008
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
12copy 2008 Tunstall Group Ltd
West Lothian Results
March2002
March2003
March2004
March2005
March2006
Telecareusers
2500
1500
1000
500
84
1175
1500
1700
AverageResidentialCare Stay(mths)
38mths
18mths
12mths
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
13copy 2008 Tunstall Group Ltd
Core Package
bull Lifeline Connect+ and Pendant
bull 2 Passive Infra-red sensors
bull 2 Flood detectors
bull Smoke detector
bull Extreme temperature sensors
bull Plus anything else person is assessed as
needing
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
14copy 2008 Tunstall Group Ltd
Benefits to both SW and Housing
bull Person protected as falls are detected quickly
reduced mobility is noticed protection from fire
heat and hypothermia anxiety is reduced as
they know they can get help quickly fear of
burglary is reduced
bull Property is protected damage from burglary
fire frozen pipe flooding Usage of property can
be monitored eg homeless accommodation
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
15copy 2008 Tunstall Group Ltd
Telehealthcare in Action
bull Case Studies
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
16copy 2008 Tunstall Group Ltd
Child with Autism
bull Jonathan is 8 years old and diagnosed with
Autism
bull He had started to fire raise in the home- the
safety of his parents and siblings was a major
concern
bull He was able now to open the front door and had
been brought home by the police at 2am when
no one knew he had left the house
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
17copy 2008 Tunstall Group Ltd
Outcome for Jonathan
bull Jonathan was safe
bull Family were safe
bull Family could stay together- as a residential
school had been discussed
bull Parents were able to sleep knowing if Jonathan
got up they would be alerted
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
18copy 2008 Tunstall Group Ltd
Learning disability
bull Margaret had lived in Institutional Care her
whole life it was thought that she would not
manage alone the risks were too great and she
would be a risk to others
bull She also had concerns she was worried about
living alone and worried about her safety in the
community
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
19copy 2008 Tunstall Group Ltd
Learning Disability Outcome
bull Margaret has held down her own tenancy for 2
years
bull She had a part time job until recently
bull Her telecare package makes her feel safe
bull She has been empowered
bull She states she feels she is ldquoliving for the first
time in her liferdquo
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
20copy 2008 Tunstall Group Ltd
Support for Carer
bull Anne and David had been married 35 years
bull David had been diagnosed with terminal cancer
bull His pain was well controlled- although his energy
levels were low he had great spirit
bull David spent most of his day in bed and the
district nurse and carers visited through out the
week
bull Anne got to the stage where she was very
worried about leaving David at all during the day
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
21copy 2008 Tunstall Group Ltd
Outcome for David
bull David did not feel the same and would have
loved some ldquoalone timerdquo
bull Telecare allowed Anne to go out but be ldquoon callrdquo
if David needed her
bull This allowed both of them some time apart and
allowed Anne to attend a family wedding as the
response team took over the ldquoon callrdquo for that
day
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
22copy 2008 Tunstall Group Ltd
Telecare use in Dementia
bull Mr and Mrs Jones elderly couple
bull Mrs Jones has Dementia risks are wandering
flooding fire
bull Mr Jones managed well till his hearing started to
deteriorate
bull Mrs Jones brought back by police to home at
2am winter morning
bull Family started to stay with couple
bull Medical staff suggested they both required care
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
23copy 2008 Tunstall Group Ltd
Outcome for Mr and Mrs Jones
bull They stayed at home for 2 yrs after medical staff
said they should go to a care home
bull More independent
bull Telecare alerted to issues of risk
bull Family did not need to stay overnight
bull Quality of life was better
bull Family anxiety was reduced
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
24copy 2008 Tunstall Group Ltd
Telehealth Mrs X
bull Mrs X had acute COPD
bull Daily scheduled telehealth sessions
bull This included doing her vital signs and
answering subjective questions
bull One day she noticed that her Oxygen saturation
was low
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
25copy 2008 Tunstall Group Ltd
Mrs X Outcome
bull She phoned the Community health team and
told them not to panic
bull She had been busy and had not had time to take
her oxygen therapy
bull Empowerment
bull Pro-active engagement of ldquothe educated patientrdquo
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
26copy 2008 Tunstall Group Ltd
Telecare Success
bull Technology does not stand alone
bull Integrated into a care package
bull Does not focus on one client group
bull Encourages independence
bull Client focused
bull Upstream application to reap rewards later
bull Innovative outlook to care
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
copy 2008 Tunstall Group Ltd Confidential
Summary
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
28copy 2008 Tunstall Group Ltd
Personalising telecare is -
bull What you would want from services yourself
bull Easier said than done But it can be done easier
than most people think
bull Not always an expensive option
bull A challengehellip but one we can meet
bull Telehealthcare is a catalyst for change because
it delivers a different model of care and a
different way of working
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
copy 2008 Tunstall Group Ltd Confidential
Thank you for listening
Lynn Blair lynnblairtunstallcouk
07917263654
