Upload
edie
View
21
Download
0
Tags:
Embed Size (px)
DESCRIPTION
How Remote Services Create Value for Manufacturers . Brian Anderson VP of Marketing – Axeda. About Axeda The Leader in On-Demand Intelligent Asset Management. Acquisition. Awards. Customers. Company Founded in 2000, HQ in Foxboro, MA - PowerPoint PPT Presentation
Citation preview
© 2009 Axeda Corporation – Do not reproduce without permission – COMPANY CONFIDENTIAL
How Remote Services Create Value for Manufacturers
Brian AndersonVP of Marketing – Axeda
© 2009 Axeda Corporation – Do not reproduce without permission – COMPANY CONFIDENTIAL2
About AxedaThe Leader in On-Demand Intelligent Asset Management
Company Founded in 2000, HQ in Foxboro, MA Office in Rochester, NY; Locations in UK, Germany, Japan December 2008 - Acquired Questra Corporation
Solution Solutions for high-value Smart Services,
Smart Products, and Smart Operations Comprehensive Maximum Results services SaaS delivery via world-class infrastructure
Track Record 100+ Global 2000 customers Hundreds of thousands of devices deployed 10 US and European patents granted
Customers
Awards
Acquisition
© 2009 Axeda Corporation – Do not reproduce without permission – COMPANY CONFIDENTIAL3
Smart Planet RevolutionDisruptive Innovation Enabled by “The Internet of Things”
3
$2.9 billion in M2M middleware by ’11
– Beecham Research
Remote services that increase product uptime, lower costs of service, and
improve customer satisfaction
A platform to deliver content and services directly to customers
Connected assets provide intelligence that improves internal business
operation and optimizes the supply chain
The world is becoming instrumented. There are 50 billion microprocessors in the field.
– Harbor Research
M2M cellular module shipments will grow from 24M in ‘09 to 83M in ’13 at 30% CAGR
– Beecham Research
The world is becoming interconnected. With 1 trillion networked things, information created grows exponentially.
- IBM
© 2009 Axeda Corporation – Do not reproduce without permission – COMPANY CONFIDENTIAL4
Smart Products ImpactUsing Your Products as a Revenue Generating Engine
Smart Products introduce disruptive innovation that creates market leaders
Imagine if you could…
• Deliver content on a transaction basis• Provide location services to customers• Enable your dealers to improve operations• Create subscription-based services
• Offer theft prevention and recovery • Meter and bill for product usage• Build a revenue-generating partner ecosystem• Lock in consumable and parts re-supply
76%Products
24%Services, parts,& consumables
40%Products
60%Services, parts,& consumables
Traditional Product Manufacturer
Revenue RatioSmart Product ManufacturersRevenue Ratio
© 2009 Axeda Corporation – Do not reproduce without permission – COMPANY CONFIDENTIAL5
Smart Services ImpactReal-world Benefits for Service Operations and Customers
Impact of Smart Service Solutions on Customers and Operations
# Technician dispatches per year
Mean time to repair
Service response time
Customer Retention
First call resolution rate
SLA compliance
Asset uptime
Service revenue
Total service profitability
More than 25% of support cases resolved w/o human intervention
Approaching 99.999% uptime on managed systems
$700K savings on daylight savings software update
$2M savings on new software release update
ATM downtime reduced by 15% MTTR reduced from 3 hours to
minutes
© 2009 Axeda Corporation – Do not reproduce without permission – COMPANY CONFIDENTIAL6
EMC Corporation
Business $11B world leader in products, services, and
solutions for information storage and management An acknowledged leader in remote product support
Objectives Replace modem-based communications with secure IP-based
infrastructure Seamlessly use existing remote service tools
Impact: EMC Secure Remote Support Gateway Unprecedented control and auditing of remote system activity
for Sarbanes-Oxley compliance Faster response with less costly onsite service Secure platform for next generation of remote service
© 2009 Axeda Corporation – Do not reproduce without permission – COMPANY CONFIDENTIAL7
Respironics
Business $1.2B provider of respiratory solutions, sleep diagnostic
systems, and critical care productsObjectives Support mobile equipment that is occasionally connected Allow customers to download software upgrades and product
options to mobile devices with no patient disruption Remotely diagnose instruments by accessing live and
historical data Strengthen relationships with biomedical technicians
Impact: Respi-Link $1.2M annual savings from new software upgrade process 12% increase in service contract renewals 20% reduction in field service visits 15% reduction in overall service costs