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Confidential © 2018 Crown Holdings, Inc. 1 How Package Design Enhances the Consumer Experience Daniel Abramowicz, CTO, Crown Holdings

How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

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Page 1: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c . 1

How Package Design Enhances the Consumer ExperienceD a n i e l A b ra m o w i c z , C TO, C r o w n H o l d i n g s

Page 2: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Brief Crown Overview

Innovative Package Design

Design that Delights

Sensory Stimulation

Ease of Use

Ease of Openability

Consumer-Valued Features

Smart Packaging

Q&A

Agenda

Page 3: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

FOOD

BEVERAGE AEROSOLS

PROMOTIONALPACKAGING

CLOSURES

Crown Holdings, Inc.

Page 4: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

BY PRODUCTBY GEOGRAPHY

$8.7 bnNET SALES

24,342EMPLOYEES

36COUNTRIES

143PLANTS

Crown Holdings Global Numbers [2017 ANNUAL REPORT]

38%

WesternEurope

27%

35%

DevelopingMarketsUnited States

& Canada

58%BeverageCans

33%

9%Aerosols &

Promotional*

Food Cans& Closures

* Inc. Machinery and Equipment

Page 5: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

* Industrial Packaging only

$1.2bnNET SALES

4,491EMPLOYEES

7COUNTRIES

29PLANTS

CROWN Asia-Pacific

BEVERAGE FOOD PROMOTIONAL*

Page 6: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Brief Crown Overview

Innovative Package Design

Design that Delights

Sensory Stimulation

Ease of Use

Ease of Openability

Consumer-Valued Features

Smart Packaging

Q&A

Agenda

Page 7: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Unilever AxePremium Image

Page 8: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Fit BunsHumor

Page 9: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Veuve Clicquol BrutCollectables

Page 10: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Nessie LadleFun and Functional

Page 11: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Jammy Dodger Biscuits – Crown Enjoyment

Page 12: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Lov Organic Tea – Crown Experiential

Page 13: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Rexam FusionTM DWI Bottle

www.rexamcatalogue.com

Leveraging Bottle Image

Page 14: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Brief Crown Overview

Innovative Package Design

Design that Delights

Sensory Stimulation

Ease of Use

Ease of Openability

Consumer-Valued Features

Smart Packaging

Q&A

Agenda

Page 15: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

TouchPhysical Interaction with the Package

Micro Embossing Detail Embossing Body Embossing

Page 16: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

PureSilk Shave Cream – Crown Touch - Debossing

Page 17: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

SightDecorative Finishes

Page 18: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

SightPrinted Ends

Page 19: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Heat Map / Gaze PlotPrinted Ends

Red zones showwhere users focused

their attention

Lines show path of vision

Larger dots denote longer times looking at the item

Printed Ends Influence Purchase Decisions

Page 20: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

SightReveal Thermochromic Ink Technology

Distribution Ready to Drink After Drinking

Page 21: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

SoundAuditory Interaction with the Package

› Collaboration with Oxford University:

› Prof. Charles Spence

› Cross Modal Research Laboratory

Page 22: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Sound

Opening sound of metal packaging preferred to glass and plastic containers More trusted, fresher, etc.

The opening sound is an important element of the drinking experience

Container Types

Aluminium Can

Glass Bottle

PET Plastic bottle

Beverage Container Type

https://www.psy.ox.ac.uk/research/crossmodal-research-laboratory

Page 23: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

SmellScentSational Technologies

Distribution Ready to Drink After Drinking

Page 24: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Taste – Crown 360End™Improved Flavor Experience

Combining beverage and

food end technology

Page 25: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Taste – Crown InnoValve™ CanImproved Flavor for La Colombe Draft Latte

Page 26: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Taste – Crown InnoValve™ CanImproved Flavor for La Colombe Draft Latte

Page 27: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Brief Crown Overview

Innovative Package Design

Design that Delights

Sensory Stimulation

Ease of Use

Ease of Openability

Consumer-Valued Features

Smart Packaging

Q&A

Agenda

Page 28: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

TeisseireEasy to Pour

Page 29: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

MolsonCoors – Crown FreeFlow™ EndFaster, Smoother Pour

Page 30: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Crown FreeFlow™ EndCoors Launch Commercial

Page 31: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Ball Magic Straw™Easier to Drink

Page 32: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Nestlé Catering Pack – CrownEasy to Hold and Dispense

Benefits:

› User-Friendly Design› Easier to grasp and hold

› Easier to pour

› Improved Visual Design› Premium image

› Sleek, modern appearance

› Less cluttered design

› Improved shelf presence

Page 33: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

LiquiGlide™ CoatingGood to the Last Drop…

Peanut Butter Tooth Paste Paint

Page 34: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Brief Crown Overview

Innovative Package Design

Design that Delights

Sensory Stimulation

Ease of Use

Ease of Openability

Consumer-Valued Features

Smart Packaging

Q&A

Agenda

Page 35: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Easy OpeningThen and Today

Page 36: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

EasyLift™ Food End – Crown

* 118 consumers tested by independent research company

Improved Leverage

Ten times better access

7 out of 10

consumers

prefer*

EasyLift™

Easylift™ Standard Eole®

10x x

Page 37: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Source: Hak

Unmet Need

Page 38: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Crown Orbit™ -Simply Easier Opening

*to a standard twist off

All metal closure – Twice as easy to open*

Page 39: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Crown PeelFit™ Easy to Open Direct Seal Technology

Page 40: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Crown Peelfitplus™ Logistics and Fi l l ing

Ability to add a compartment Collapsed bead can be placed

lower down on the wall, creating a separate chamber

Suitable for: Scoops

Promotional material

Dosing devices

Second product

Page 41: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Brief Crown Overview

Innovative Package Design

Design that Delights

Sensory Stimulation

Ease of Use

Ease of Openability

Consumer-Valued Features

Smart Packaging

Q&A

Agenda

Page 42: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Resealable Beverage Can

www.polyone.com www.ball-europe.com

Ball

Page 43: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Xolution XO™

www.xolution.com

Resealable Beverage Can

Page 44: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Monster Energy – DSGReclosable Beverage Can

Page 45: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Absolute Vodka– ArdaghMass Customization

Page 46: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Closures on Plastic Jars – Crown, Silgan Lightweight and Unbreakable

Page 47: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Reducing Caloric ContentHealthy unsweetened beverages

Page 48: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Ardagh RinGo®

No additional ring seamed onto top of can

20% less metal

Sustainabil ity: Paint can without ring

Page 49: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Brief Crown Overview

Innovative Package Design

Design that Delights

Sensory Stimulation

Ease of Use

Ease of Openability

Consumer-Valued Features

Smart Packaging

Q&A

Agenda

Page 50: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Smart Packaging

Display Product Information

Assure Product Authenticity

Improve Product Safety

Improve Convenience

Extend Shelf-life

Monitor Freshness

Make the Packaging More Experiential

Active, Intell igent Packaging

Page 51: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Smart PackagingAnti-Counterfeiting

Page 52: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

CrownConnectTM

Smart Packaging

Page 53: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Page 54: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Smart PackagingFACT Carbonated Beverages

Page 55: How Package Design Enhances the Consumer Experience€¦ · Crown Holdings Global Numbers [2017 ANNUAL REPORT] 38 % Western Europe 27 % 35 % Developing United States Markets & Canada

C o n f i d e n t i a l © 2 0 1 8 C r o w n H o l d i n g s , I n c .

Smart PackagingFACT Carbonated Beverages