Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
How Organizations Leverage Mobile to Transform Business Operations and Protect Sensitive Data Eric Owings, Mobile Solution Consultant, AirWatch by VMware
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
A Little Context and Background
2
1,600 employees
16 languages
10 global offices
0100020003000400050006000700080009000
10000
10,000 customers and growing
150 countries
Our Mission: Simplify Enterprise MobilityTM
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Comprehensive Mobility Platform
3
Manage the Device Manage the Workspace
Apps Content Email Browsing
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential. Copyright © 2012 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
4
The Mobile Journey
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
5 1970 2000
Martin Cooper, senior engineer at Motorola made world’s first mobile phone call Motorola released
first commercial mobile phone “The Brick” for $3995
The BlackBerry 850 was the first handset released by BlackBerry
Average consumers started purchasing mobile devices
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
6 2000 2007
First touchscreen phone
Full color displays are introduced
Cell phone design becomes a factor
Apple introduces the iPhone for $499
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
7 2008 2010
Verizon launches first widespread 4G LTE network across US
Samsung for Enterprise (SAFE)
BlackBerry 10
Samsung KNOX
Apple reaches 50 billionth download
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
8 2011 2013
HTC releases first Android phone
Apple introduces the iPad
Apple launches SDK and App Store launches with over 500 apps
Android Market launches with 50 apps
RIM launches App Store
Android phones pick up sales with Motorola Droid, HTC and Samsung
Microsoft releases Windows Phone 7
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Growth of Mobile
9
Mobile worker population will
reach 1.3 Billion in 2015 Source: IDC Worldwide Mobile Worker Population 2011-2015 Forecast
Tablets are forecasted to reach
467 Million in 2017 Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update
Mobile phones are forecasted to
reach 2.128 Billion in 2017 Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update
Over 60% of workers report
using a personal device at least once a day in their work Source: Gartner Bring Your Own Device: The Facts and the Future, 11 April 2013
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential. Copyright © 2012 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
10
Industry Trends
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Device Portfolio Expanding
11
Android Apple iOS BlackBerry
Windows Mobile
Android HTC
Kindle Fire Lenovo
Motorola Panasonic Samsung
Apple iOS BlackBerry
Windows Mobile Windows Phone
Devices Smartphones
Tablets
Laptops Mac
Windows 8
Peripherals and M2M Diagnostic
Printers Scanners Sensors
Limited Choice Android API Proliferation
Complete Portfolio
Present Future
Past
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Evolution of Enterprise Devices
12
Past Present Future
DOS / Windows Mobile
BlackBerry / BES
Windows Embedded
Android – OEMs
Apple iOS
Windows Embedded.next
Multiple consumer platforms
Consumerization of Enterprise Devices
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Pace of Mobile Innovation
13
Android Apple BlackBerry Windows
Android 1.0 Cupcake 1.5
Donut 1.6 Éclair 2.0 Froyo 2.2
Gingerbread 2.3 Honeycomb 3.0
Ice Cream Sandwich 4.0 Jelly Bean 4.1
Kit Kat 4.4
iOS 1 iOS 2 iOS 3 iOS 4 iOS 5 iOS 6 iOS 7
BlackBerry 5.0 BlackBerry 6.0 BlackBerry 7.0 BlackBerry 7.1
BlackBerry 10.0 BlackBerry 10.1 BlackBerry 10.2
Windows Mobile 6.1 Windows Mobile 6.5
Windows Phone 7 Windows Phone 7.5 (Mango)
Windows Phone 8 Windows Phone 7.8 Windows Phone 8
Smartphones, Tablets, eReaders, Netbooks, Smartwatch, Rugged
iPhone, iPod Touch, iPad, iPad Mini,
Apple TV
Smartphones, Tablets Smartphone, Tablet,
Rugged
40+ Manufacturers 1 Manufacturer 1 Manufacturer 15+ Manufacturers
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Security Model is Evolving
14
Device-level
App-Level Container-
Level Data-Level
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Market Consolidation
15
MDM
App Catalog
SDK
App Wrapping
EMM Platform
Content Collaboration
Containerization
Peripherals
EMM Platform
M2M (IoT)
Virtualization
Past Present Future
End User Computing
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential. Copyright © 2012 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
16
Opportunity and Risk
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Mobile is Transforming Business Processes
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
18
Lani Quarmby, associate general counsel at Bank of America, warned that her firm would not take kindly to a data breach caused by an outside law firm's BYOD program. "Can you imagine if a law firm had a breach? We wouldn't work with them again.”
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
19
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential. Copyright © 2012 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
20
Key Considerations for Success
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Enablement Corporate Email Access
App Catalog Wi-Fi and VPN Access
Secure Content Collaboration Multiuser Management
Flexible Deployment Options
Security User Authentication
Compromised Device Detection Restrictions
Automated Compliance Engine Asset Tracking
Application Security Email Attachment Security
Laptop Management
Balance Security and Enablement
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Your Device Ecosystem
22
Devices to Support Mobile Platform in your Business
Type of Mobile Deployments Phones &
Tablets Laptops
Rugged Peripherals &
Wearables Corporate Multiuser
BYOD Line of Business
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Extend the End User Experience
23
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Business
Employee
Field Workers
Addressing Multiple Use Cases
24
Knowledge Workers
Consultants
Contractors
Auditors
Management
Executives
Vendors
Suppliers
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Evaluate Multiple Security Approaches
25
MDM Manage the Device
Containerization Manage a Workspace
Hybrid
Example: BYOD
Example: Corporate-owned MDM MDM
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Enable Next-generation Apps
26
Convenience Entertainment
Loyalty Branding
B2C
Adoption Productivity
Collaboration Compliance
B2B
Automation Communication
Training Perks
B2E
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Driving Deeper Enterprise Integration
27
Business Intelligenc
e
Business Processes
Legacy Systems
IoT
Analytics Work Flows Identity
Mgmt.
Apps
Content
Web Security
Telecom Expense Mgmt.
NAC VPN
Email Platform
Certs Director
y Services
EMM
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Design a Global Architecture
28
Users & Devices
Managed by North America IT Department
Geographies
Business Units
Global Company ACME
Financial
North America
Asia
Corporate Retail Wealth Mgmt Trading
Managed by APAC
IT Department
Maintain control at a global level
APAC Enterprise Systems
North America Enterprise Systems
User 1 User 2 LOB 1 User 3 LOB 2
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Cloud On-premise
Deploy faster
Avoid significant investment in technology or installation services
Easily support new devices and operating systems
Minimize internal change management challenges
Avoid significant firewall changes
Integrate with enterprise systems through a secure and encrypted connection
Install on physical or virtual server
Tight control over environment
Control upgrades and maintenance
No transmission and storage of data off site
Manage data lifecycle and retention
Collect and retain appropriate level of PII data
Select a Deployment Method
29
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Mitigate Business Risks
30
• Ensure Terms of Use are accepted for access to corporate services
• Inform users about data captured and actions allowed on the device
• Update agreements over time
• Assign and enforce different agreements based on:
• Consider multi-lingual agreements across the company
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Protect Employee Privacy
31
• GPS location
• User info
• Name
• Phone number
• Email account
• Public apps
• Telecom data
• Calls
• Messages
• Data usage
Ensure privacy of personal data
• Set privacy policies that do not collect personal data
• Set custom policies for employee- owned devices
Define granular privacy policies
Copyright © 2013 AirWatch, LLC. All rights reserved. Proprietary & Confidential. Copyright © 2012 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Questions? Eric Owings, Mobile Solution Consultant [email protected]