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How May I Help You?. Russell Deich Cindy Jarom Steve Dyrdahl Christian Lange Matt Hull Kelly Lyndon. Delivering quality customer service in retail stores. Value. Problem. Poor customer service Customer retention. Improved shopping experience Understanding customer behavior - PowerPoint PPT Presentation
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Russell Deich Cindy JaromSteve Dyrdahl Christian LangeMatt Hull Kelly Lyndon
How May I Help You?
Delivering quality customer service in retail stores.
• Improved shopping experience• Understanding customer behavior• Improved customer loyalty
2
Value
Problem• Poor customer service• Customer retention
Solution• Efficient customer traffic• Immediate customer service• Analytics
3
Indoor PositioningSystem
In-Store Wifi
Retail Database- Mapping Data
- Coupons- Recommendations
- Consumer data
Solution
Ruggedized Tablet- Secure attachment- Bar code scanner
4
Competition
5
• Several failed products 3-5 years ago
• Economic downturn• Hardware too expensive• Poor market acceptance
What has changed?• Economy on the rebound, retailers looking to increase sales• Commercial tablet hardware drives down cost• Increased consumer technology adoption
Solution Offering Typical 100 Unit Installation
System Installation & Setup $55k per store Product Mapping Hardware
Annual Service Contract $60k per store Hardware Maintenance Store Traffic & Sales Analytics
6
Market Opportunity & Rollout Plan• Phase 1: Early Adopter Trial
− Direct Sales− Mid-Tier Retailers− 3 Trial Stores
• Phase 2: Full Solution Rollout− Value Adders Resellers Channel− Mid and Top-Tier Retailers
7
Five Year Projection
8
2012 2013 2014 2015 2016
$(2,000)
$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
Cash Revenue EBIT
thou
sand
s
Funding Plan• Phase 1: Early Adopter Trial
− $1.5 M− 1 year
• Phase 2: Full Solution Rollout− $3 M− 2 years
9
Questions?
Five Year Projection (backup)
11
2012 2013 2014 2015 2016
Stores Added 0 20 30 50 50
Stores Under Contract 0 5 35 85 130
Revenue $ - $ 1,400 $ 3,750 $ 7,850 $ 10,550
COGS $ - $ 563 $ 955 $ 1,698 $ 1,878
Operating Expenses $ 969 $ 1,953 $ 2,069 $ 2,278 $ 2,390
EBIT $ (969) $ (1,116) $ 726 $ 3,874 $ 6,282
Funding $ 1,500 $ 3,000 $ - $ - $ -
Cash $ 531 $ 2,415 $ 3,141 $ 7,015 $ 13,296