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Russell Deich Cindy Jarom Steve Dyrdahl Christian Lange Matt Hull Kelly Lyndon How May I Help You? Delivering quality customer service in retail stores.

How May I Help You?

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How May I Help You?. Russell Deich Cindy Jarom Steve Dyrdahl Christian Lange Matt Hull Kelly Lyndon. Delivering quality customer service in retail stores. Value. Problem. Poor customer service Customer retention. Improved shopping experience Understanding customer behavior - PowerPoint PPT Presentation

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Page 1: How May I Help You?

Russell Deich Cindy JaromSteve Dyrdahl Christian LangeMatt Hull Kelly Lyndon

How May I Help You?

Delivering quality customer service in retail stores.

Page 2: How May I Help You?

• Improved shopping experience• Understanding customer behavior• Improved customer loyalty

2

Value

Problem• Poor customer service• Customer retention

Solution• Efficient customer traffic• Immediate customer service• Analytics

Page 3: How May I Help You?

3

Indoor PositioningSystem

In-Store Wifi

Retail Database- Mapping Data

- Coupons- Recommendations

- Consumer data

Solution

Ruggedized Tablet- Secure attachment- Bar code scanner

Page 4: How May I Help You?

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Page 5: How May I Help You?

Competition

5

• Several failed products 3-5 years ago

• Economic downturn• Hardware too expensive• Poor market acceptance

What has changed?• Economy on the rebound, retailers looking to increase sales• Commercial tablet hardware drives down cost• Increased consumer technology adoption

Page 6: How May I Help You?

Solution Offering Typical 100 Unit Installation

System Installation & Setup $55k per store Product Mapping Hardware

Annual Service Contract $60k per store Hardware Maintenance Store Traffic & Sales Analytics

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Page 7: How May I Help You?

Market Opportunity & Rollout Plan• Phase 1: Early Adopter Trial

− Direct Sales− Mid-Tier Retailers− 3 Trial Stores

• Phase 2: Full Solution Rollout− Value Adders Resellers Channel− Mid and Top-Tier Retailers

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Page 8: How May I Help You?

Five Year Projection

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2012 2013 2014 2015 2016

$(2,000)

$-

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

Cash Revenue EBIT

thou

sand

s

Page 9: How May I Help You?

Funding Plan• Phase 1: Early Adopter Trial

− $1.5 M− 1 year

• Phase 2: Full Solution Rollout− $3 M− 2 years

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Page 10: How May I Help You?

Questions?

Page 11: How May I Help You?

Five Year Projection (backup)

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2012 2013 2014 2015 2016

Stores Added 0 20 30 50 50

Stores Under Contract 0 5 35 85 130

Revenue $ - $ 1,400 $ 3,750 $ 7,850 $ 10,550

COGS $ - $ 563 $ 955 $ 1,698 $ 1,878

Operating Expenses $ 969 $ 1,953 $ 2,069 $ 2,278 $ 2,390

EBIT $ (969) $ (1,116) $ 726 $ 3,874 $ 6,282

Funding $ 1,500 $ 3,000 $ - $ - $ -

Cash $ 531 $ 2,415 $ 3,141 $ 7,015 $ 13,296