- 1. How leaders use communication effectively Presented By :
Salwa Abozeed
2. What are they doing? 3. What is Communication?
1-Communication is the exchange ofmessages between people for the
purpose of reaching common understandings and achieving common
goals. 2-It strengthens the connections between employees and
builds cooperation. 4. What is Communication? Con. 3-It is the
process that linksgroup members and enables them to coordinate
their activities. 4-Therefore, when managers master effective
communication, they will be a clever ones. 5. Importance of
communication in Management 1-Communication helps the management in
arriving at vital decisions . 2- Constant communication with
personnel helps the management to remain informed about their
problems, difficulties and grievances . 6. Importance of
communication in Management Con. 3-Communication is quite essential
for coordination, which is the essence of effective management .
4-It brings about mutual understanding between the personnel at all
levels and fosters the spirit of cooperation . 5- An effective
system of communication can play a vital role in avoiding illusion.
7. Types of Communication 1-Intrapersonal :It is the level in which
communication channels are the medium chosen to convey the message
from sender to receiver 2-. Group communication: It refers to the
nature of communication that occurs in groups that are between 3
and 12 individuals. 3- Public communication : Its at the heart of
our economy, society, and politics. Studios use it to promote their
films. Politicians use it to get elected. Businesses use it to
burnish their image . Types of Communication 8. How to communicate
with your teachers? Electronically Email and websites are the top
choices used by leaders to engage teachers. Electronic media excel
in delivering safe information quickly and cheaply. Leaders run
into trouble when using these media to deliver news that ought to
be delivered face-to-face, such as bad news or a more complicated
messages .The use of social media sites such as Facebook and
Twitter is also on the rise. However, leaders should remember that
social media works best for two-way communication. News that is not
open to discussion should not be delivered via Facebook 9. How to
communicate with your teachers? Con. Face-to-FaceFace-to-face
communication can be time-consuming and expensive, especially if it
involves cancelling work, but it can also be extremely effective in
delivering complex messages, gathering critical feedback for
decision making or persuading employees to accept or act upon
unpopular news. While electronic media are popular, face-to-face
methods give employers the advantage of using nonverbal cues such
as a smile or nonthreatening posture. Face-to-face communication
also gives employers a chance to listen, which can be a determining
factor in the reception or approval of information. 10. How to
communicate with your teachers? Con Newsletters While school news
letters have got a bad reputation over the years as school
propaganda, if set and distributed correctly, they can be a
powerful tool for teachers communication and engagement. The key to
effective newsletters is giving the information to parents and
refusing to make the newsletter a publicity piece for school.
School news must be balanced with stories about the running the
educational process and some tips for parents. 11. How to
communicate with your teachers? Con Research-Oriented Tools For
effective leader communication, teachers need a reliable feedback
and leaders need a tool to evaluate measure and respond to that
information. Surveys, focus groups and interviews are all ways for
employers to collect feedback from employees. Leaders should ensure
that the techniques used are reliable, meaning that the tool would
deliverthe same results if given again, and valid, meaning the tool
measured the intended factors. Once the feedback has been
evaluated, leaders should respond to teachers concerns promptly and
withempathy. 12. Obstacles to Effective CommunicationCommunication
is a two-way street. With effective communication, each party
clearly understands what the other is saying. But sometimes there
are obstacles that can cover the message. In some cases, it's in
the delivery; other times, it's the receiver who can be at fault.
But by understanding the obstacles to effective communication,
listeners and receivers can better navigate around them and
communicate a clearer message. 13. Obstacles to Effective
Communication 1-Incorrect Medium With today's technology, there are
a number of communication options. Choosing the right one can be
challenging. Using e-mail to send out long, detailedinstructions
for completing a task that must be done immediately may not work as
intended. Verbal delivery of that information to a person as he
rushes by your office could get lost between one cubicle and the
next. E-mail reminders or written notes would be better for dates,
while pre-printed notes accompanying a personal delivery might be
best for getting an emergency task done. 14. Obstacles to Effective
Communication 2-High-Stress Surroundings A tense situation can
change the overall tone of a message, both by the listener and the
receiver. It isn't uncommon to find soft orders in a wartime
situation. Loud, direct orders can never be the best way to
accomplish task at once and efficiently. But for some, it can drive
them to work harder. For others, the message may cause them to lose
focus. 15. Obstacles to Effective Communication 3-Preconceived
Notions If a listener believes that the sender is out to get him or
doesn't personally like him, it will not matter what the sender
says--the message will almost always seem tainted. For example, if
the listener is under a general review or inspection, the listener
can take these criticisms personally rather than professionally. It
would be wise to explain beforehand that any criticisms are based
on standards, while the listener should take a moment to air out
any questions about personal grievances. 16. Obstacles to Effective
Communication 4-Past Experience In the same vein as the
preconceived notion, someone's past experience communicating with a
person could hamper future communications. If the last encounter
resulted in a blowup or storming out, the sender may not want to
speak with that person, and the receiver may not want to hear what
he has to say. Some people choose to communicate through another
person, which can really throw off the message. It is best to clear
up the original issue before a really important message is received
badly. 17. Obstacles to Effective Communication 5-Rank and
Authority By holding rank or authority over someone, the sender's
words can be taken a as law and actually cause more of a reaction
than intended. This can also count with nonverbal communication. A
boss folding his arms while listening to an employee explain a
procedure could indicate anger, even if the boss is just cold and
is trying to warm up. 18. How to be a good communicator?
Communication is an art; some people are better at it than others.
If you're going to reach your full potential as a leader, though,
it's a skill at which you must excel. To begin with, you need to
have a good understanding of what makes for effective
communication. Then you must be able to honestly assess your
current performance. How do you come across to others? Is your
perception of your communication style different from how your
audience perceives it? Once you've identified where you have room
to improve, you can further develop your proficiency. 19. How to be
a good communicator? Let's look at some of the keys to effective
workplace communication: 1-Be clear Say what you mean; don't tap
dance. Make it easy for everyone to understand the message. 2-Be
concise Don't ramble; don't waste people's time.3-Be complete
Provide enough information so employees can understand the
situation and perform the task. But don't provide so much
information that it hinders comprehension. 20. How to be a good
communicator? 4-Solicit feedback to establish clarity Don't assume
everything you've said has been understood. Ask for questions. Ask
whether further information is required. (Of course, this assumes
you've created an environment in which people are comfortable
asking questions. If you haven't, you need to.)5-Respect Other
People's TimeDon't schedule meetings that are unnecessary. When you
do plan a meeting, provide an agenda and stick to it. You'll stay
on time and on message, and your team will remember what they were
there to discuss. 21. How to be a good communicator? 6- Take the
appropriate vehicle Face to face - email - voice mail...there's a
time and place for each. Don't rely exclusively on one or the
other. Understand the advantages and disadvantages of each. For
example, depending on the message, one might be totally
ineffective, or worse, inappropriate.7-Be polite Just because
you're the person in charge doesn't mean you have a free pass to
act like the proverbial bull in a china shop. 22. How to be a good
communicator? 9-Practice the art of active listening Be engaged.
Don't interrupt. Don't fiddle with your BlackBerry while the other
person is trying to talk; give him your undivided attention. Don't
jump to conclusions. Don't anticipate what you think the other
person is going to say. Wait until the speaker is finished before
you start to talk. Allow enough time for the conversation. 23.
References
www.inc.com/.../guidebook-how-tocommunicate-with-employee..
www.drewsmarketingminute.com/. humanresources.about.com
www.smallbusinessadvocate.com/... /five-ways-to-communicate.
www.mediate.com/articles/aphis.cfm 24. Thank You Thank You Thank
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