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How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group™ April 26, 2012

How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Page 1: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

How Leaders BuildGreat Places to Work

Kevin Kennemer | Principal, The People Group™April 26, 2012

Page 2: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Presentation Objectives

• Questions to Ask Yourself• The State of the American Workplace• Observations about People• Common Myths of Great Places to Work• Benefits of a Great Places to Work• 12 Best Practices of Great Places to Work• Q & A

Copyright © 2000-2012. The People Group, LLC. All Rights Reserved Worldwide.

Page 3: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012
Page 4: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Questions to Ask Yourself…

• Is there a gravitational pull of qualified applicants towards your company?

• Do you retain your best talent?• Is positive energy circulating within

your culture?• Do employees trust company

leaders?

Page 5: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012
Page 6: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012
Page 7: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The POWER of P3 7

It is really uncomplicated…

THE OBSCURE we eventually see,

THE COMPLETELY OBVIOUStakes longer.

Edward R. MurrowAmerican Broadcaster

Page 8: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The State of the American Workplace

Page 9: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The State of the American Workplace

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Page 10: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

TV Commercial by LinkMe.com in Australia

Employee Punches Out Boss

Page 11: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

REALITY OF TODAY’S AMERICAN WORKPLACE

According to research by Winning Workplaces…1.Fear-based management philosophy2.Root of considerable burdens on employees and families3.Trust and respect is breaking down4.Less than 40% of employees believe or trust senior management5.Employees feel little control6.Torn between work and family7.Two thirds regularly experience high levels of stress on job

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7 Realities of Today’s Workplace

Page 12: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

Observations about People

Page 13: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Observations about People

• Employees prefer a great work environment

• Leaders prefer a great work environment

• Quality of work environment has major impact on life• majority of waking hours

at work• distress at work = stress

at home

Page 14: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Observations about People

• Employees desire to look forward to going to work every day

• The Sunday Blues is becoming an epidemic

• Question: What happens on Mondays from 9am to 11am?

• No one enjoys coming home from work feeling frustrated and discouraged from work/life

Page 15: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The Great Place to Work Movement

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Fortune Best Places to Work 2012

Top Ten1. Google2. Boston Consulting Group3. SAS Institute4. Wegmans Food Markets5. Edward Jones6. NetApp7. Camden Property Trust8. Recreational Equipment (REI)9. CHG Healthcare Services10. Quicken Loans

Oklahoma-Based Companies18. Chesapeake Energy (OKC)28. Devon Energy (OKC)47. American Fidelity Assurance (OKC)66. QuikTrip (Tulsa)

Page 16: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Common Myths of Great Workplaces

• Pay the highest salaries• Provide best and most

benefits/perks• Company must first be

highly profitable before becoming a great workplace

• HR creates the corporate culture

Page 17: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The Rise and Fall of SemGroup 1.0 (My Perspective as Consultant & Chief Human Resource Officer)

OF SEMGROUP 1.0

HOW TO BUILD & DESTROY AGREAT COMPANY

Page 18: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

Benefits of Great Places to Work

Page 19: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Benefits of a Great Places to Work

• Higher productivity• Higher profitability• Better customer satisfaction• Lower staff turnover• On average, 50 percent lower

than competitors (Great Place to Work® Institute)

• Greater number of applications for each open position

Page 20: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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More Benefits…

• Attract higher quality talent

• Less resistance to change• Lower health care costs• Lower workers’

compensation costs• Lower absenteeism rates• Higher levels of

cooperation

Page 21: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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Even More Benefits…

• Higher quality products/services

• Increased innovation and risk taking

• Employee-Customer-Profit Chain• Increase in Employee

Satisfaction = Increase in Customer Satisfaction = Higher Profitability

• (Harvard Business Review)

Page 22: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The Financial Benefits

Graphic Credit: Great Place to Work® Institute

Page 23: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The Financial Benefits

Graphic Credit: Great Place to Work® Institute

Page 24: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The POWER of P3 24

Here’s the good news…

ANY ORGANIZATION can create a

GREAT PLACE TO WORK

Page 25: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

12 Best Practices of Great Places to Work

Page 26: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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12 Best Practices of Great Places to Work

#1 Strong commitment from CEO• Company culture flows

down from the top• Top down, not bottom up

#2 Attitude and behavior of leadership is key variable• Adopt and model behavior• How management relates to

its employees makes the difference

Page 27: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

Tony Hsieh | CEO, Zappos

The CEO TV Show

Page 28: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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12 Best Practices of Great Places to Work

#3 High level of trust between employees and management

#4 Leaders build trust by…• Sharing information broadly,

including finances, good and bad news• Being accessible to employees• Willingness to answer hard

questions• Delivering on promises• Showing recognition and

appreciation towards employees• Demonstrating personal concern

towards employees

Page 29: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

The POWER of P3 29

Don’t lose it once you’ve got it

TRUSTis a delicate commodity

that must be EARNED DAILY.

Robert LeveringCo-Founder

Great Place to Work® Institute

Page 30: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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12 Best Practices of Great Places to Work

#5 Hire for attitude, train for skill

#6 Managers are mentors and communicators – not “bosses”

#7 It’s not about management – it’s about leadership

#8 Provide a sense of family and belonging

Page 31: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

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12 Best Practices of Great Places to Work

#9 Overall sense company has a special culture

#10 Management shows a sincere interest in employees as people

#11 Make work fun, motivate, keep people focused and attain clear targets

#12 Maintains flexible work environment

Page 32: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

Building a Great Place to Work….

And finally….

It’s the right thing

to do.

Page 33: How Leaders Build Great Places to Work Kevin Kennemer | Principal, The People Group April 26, 2012

Thank You!www.thepeoplegroup.com | [email protected]

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WANT TO REPRINT ALL OR PART OF THIS PRESENTATION FOR LEADERSHIP TRAINING, COMPANY COMMUNICATIONS, NEWSLETTER, BLOG, ETC? You can, as long as you provide the following text and hyperlink on the same page as the presentation material.

www.ThePeopleGroup.com. By Kevin Kennemer, founder, The People Group, LLC. Subscribe to  The People Group Newsletter at www.thepeoplegroup.com/blog. Follow The People Group on Twitter @ThePeopleGroup and Kevin @KevinKennemer.

Copyright © 2000-2012. The People Group, LLC. All Rights Reserved Worldwide.