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Best practices are a powerful communication vehicle because they clarify expectations and accountability. Explore how the UNL has created and implemented IT best practices and the unexpected benefits that resulted. We will provide management and internal audit perspectives and lead discussion regarding IT best practice development and dissemination. OUTCOMES: Learn how to develop IT best practices that can transcend most technological and organizational change while respecting diverse institutional IT needs * Understand how the general concepts behind the development and dissemination of IT best practices can be applied in other contexts * Articulate the benefits of IT best practices across many aspects of IT http://www.educause.edu/annual-conference/2014/how-it-best-practices-can-save-you-audit-angst
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How IT Best Practices Can Save You From Audit AngstPAM HOLLEY - WILCOX, Director, Office of Information Technology Services
RENE MAYO - REJAI, IT Auditor, Office of Internal Audithttp://its.unl.edu/bestpractices
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IT Best Practices
Separate islands of knowledgeInefficient use of resources
Communication lapses and disconnectsWeak security
Pockets of unmanaged riskReactive decision-making
User confusion and daunting complexityUneven regulatory compliance
Ad hoc IT staff development
More shared knowledgeImproved effectivenessCommunication that bridges dividesHardened security guidelinesLeveraged risk managementProactive and strategic decision-makingSimplified user experienceMore consistent regulatory complianceShared resource to guide staff learning
Strategy for DevelopingIT Best Practices
Start with “low-hanging fruit”Find common groundFormulate practices to be as general as possibleAdopt practices that work for your institutionDon’t reinvent the wheelPublish publiclyCollaborate across the enterprise and beyondDevelop a process for sustaining the effort
IT Best Practices arenot just for IT
