How Intel Delighted Users, Customers, And Employees With a New SAP User Experience

How Intel Delighted Users, Customers

and Employees with a new SAP User

Experience (UXP1459)

Lavaughn Urbano (IT Capability Engineer)

Bala Suresh (IT UX Program Manager)

Twitter:#ASUG

Copyright © 2015, Intel Corporation. All rights reserved.

Legal Notices

This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Software and workloads used in performance tests may have been optimized for performance only on Intel microprocessors. Performance tests, such as SYSmark and MobileMark, are measured using specific computer systems, components, software, operations and functions. Any change to any of those factors may cause the results to vary. You should consult other information and performance tests to assist you in fully evaluating your contemplated purchases, including the performance of that product when combined with other products.

For more complete information about performance and benchmark results, visit www.intel.com/benchmarks

Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries. * Other names and brands may be claimed as the property of others.


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http://www.intel.com/benchmarks


2014 Intel IT Vital Statistics

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>6,065 IT employees50 global IT sites

>106,000 Intel employees1

170 Intel sites in 66 Countries

61 Data Centers(91 Data Centers in 2010)80% of servers virtualized(42% virtualized in 2010)

>119,000+ Devices100% of laptops encrypted100% of laptops with SSD’s>53,700 handheld devices

164 mobile applications developed

Source: Information provided by Intel IT as of Jan 20151Total employee count does not include wholly owned subsidiaries that Intel IT does not directly support



User Testimonials

Love the look of the screens

Less chance of Errors !

No Cons

When can we roll this out to everyone??

PLEASE DON’T TAKE THIS AWAY !

How did we get here? ….


Agenda

• Objectives and Key Takeaways

• IT Usability Assessment

• Improving User Experience

• Priorities, Focus areas and Business Value

• Benefits Realized

• Lessons Learned and Tips & Tricks

• Productivity Measures and metrics


Objectives and Key Takeaways

Objective:

• Share our User Experience wins

• Show capabilities

Key Takeaways:

• How you can leverage a proven approach and technologies to improve UX


In the beginning….

End User Experience

SAP & other IT tools are difficult

to use

Too many tools/apps needed to get the job done

Functionalitydoes not work the way I work

Not intuitive!

IT Reservations

• IT focuses on technical capability

• IT perceives that capability trumps

usability

• Cost of New software (product, licenses…)

• Focus on User Experience and User Interface reduces throughput

Hence, not many innovations

…..until now……


IT Usability Assessment

• Enterprise Application UX Satisfaction is currently poor and trending down

• Majority of UX low-scoring apps are Off-the-shelf solutionsour investments to improve UX are not focused here

• Users rank user experience attributes as top priority for productivity and satisfaction

A comprehensive User Experience Strategy was needed


Strategy

Approach

Enterprise Biz Apps UX Strategy and Approach

Optimize UX through

tools and solutions

Provide Stronger UX Foundation

-

Targeted Partnerships to Improve

Apps

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Gather

Ideas

Prioritize & Develop

POCs and Pilots

Showcase to User base

Incorporate into Roadmap

Partnering with Users to Improve User Experience

Vision and Goals:• Find ways to make SAP easier to use

• Quick wins inspire more ideas

• Delight the Users, but show Business value to Customers

Approach:

Champion the user


Priorities, Focus areas and Value

Focus Area Value drivers Remarks

NWBC with Side Panels*

Increase Productivity and Efficiency (reduced error rate)

Resonated with the users right away

Single Sign On Increase Productivity and Efficiency

SAP Screen Personas 3.0*

Productivity, Efficiency, Reduced Learning Curve

Currently working with HTML Based SAP Screen Personas 3.0, looking forward to NWBC

Theme Design*

Consistent look and feel

Mobility POC Productivity, Efficiency, Reduced Learning Curve

Shipment Status

Usage Analytics Faster ticket resolution and issue reduction

Pre Explore

Fiori POCs*

Productivity, accessibility Procurement and Manufacturing

* No additional Licensing Required


NWBC Wins

• Side Panels!

Side Panels across systems with Parameter Passing (Single Sign On)

Preexisting web based apps within Side Panels with Parameter Passing

SAP Native Transactions as Side Panels

URL and Web Dynpro Side Panels

• Seamless direct entry to a transaction via pinned Tabs

• Type Ahead functionality giving visibility into the SAP Backend

• Functionality is available in tabs instead of individual sessions

• Clean Look and Feel – Corbu


NWBC Side Panels Demo

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Over237

Side Panelsin Production


Productivity Learning curve

Time per transaction

Error Rate

Single Sign On

Agile Implementations

Low Risk

• Users can revert to SAPGUI

Alleviate Ergonomic Issues

User satisfaction – Delight the user !

• Takes users closer to Single Interface Nirvana

Benefits Realized by Improved User Experience


Articulating Business value of User Experience to Customers*

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UX Productivity Tracker

0 hrs

12,649 hrs

25,000 hrs 2015

2014

YTD

Description User base Savings (Hrs/wk)

Savings (Hrs/year)

ECC pilot 6 0.75 234

Warehouse Side panel rollout 60 0.33 1,040

Sales Analyst Side panel rollout 227 0.75 8,853

SCM Side panel pilot 11 1.00 572

IT as Users (75 SAs, 75 ADs) 150 0.25 1,950

Tracked in CIO’s Top Ten Productivity items

Side Panels giving back

1 workweek/year for around 330 users

* Intel observed results in Intel specific environments


Challenges with Positioning NWBC as a SAPGUI replacement

• Test Automation

• Benchmarking

• Managing Side Panels

• SAP Support via OSS Messages

• Support Infrastructure

• Enabling NWBC for all environments

• Embedded IE Browser within NWBC and Compatibility


SAP Screen Personas 3.0 Preview (Evaluation Ongoing)

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Guiding Principles for SAP Screen Personas 3.0

Simple

Coherent

Delightful

Goal 3 Screens or less for user tasks


Build On Top

flavors do not

touch the native

SAP transaction code


Key Functionality

Simplify Transactions

Enhance functionality via Scripts

Scripts are based in Javascript and can call ABAP function modules

Branding

Not intended for mobility, but it may be possible


Txn FB50 General Ledger


Txn MB21 Create Reservation

SAP Screen Personas Demo


Lessons Learned

• Make Business Value the Centerpiece of the User Experience Strategy

• User Centered Design thinking and expertise helps

• Pick people with passion and dedicate User Experience champions

• Focus groups: Engage End-users and develop a working relationship

• Observe users in action and their workflow

• Informed Risk-taking: Land in Production for before & after comparison

• Measure throughput before & after

• Capture testimonials and lessons learned

• Acknowledge and publicly recognize IT and End-user team for their efforts

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Session Evaluation

Feedback

Please complete a session evaluation for this session! Help us learn from this session.

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Learn more about Intel IT’s Initiatives at

www.intel.com/IT

Sharing Intel IT Best Practices With the World

http://www.intel.com/content/www/us/en/mobile-computing/intel-it-mobile-computing-enabling-global-collaboration-paper.html

http://www.intel.com/content/www/us/en/mobile-computing/intel-it-mobile-computing-enabling-global-collaboration-paper.html


Backup Slides


Side Panel Use CasesUser base Main

ScreenSide Panel Description

BusinessUsers

Display Order SAP txn VA03

Product Catalog URL Internal Applications accessed via URL(Parameters passed)

SAP Txn: MMBE, VL03N Commonly used SAP Transaction readily available as a Side Panel

Backlog Report Custom ABAP Web Dynpro

Allocation Mgmt Custom ABAP Transaction on remote system

Change OrderSAP txn VA02

Availability Overview /Summary

Custom PowerlistCustom ABAP Web Dynpro

Planning BookSAP txn/SAPAPO/SDP94

Delivery Note Visibility Custom ABAP Web Dynpro on remote system ERP

Availability Check Custom HTML5 application on remote system

Developers,Analysts,ProductionSupport

Object NavigatorSAP txn SE80

Data BrowserNaming ConventionsDeveloper Guidelines

SAP TransactionsURLDocumentation

ECC Side Panels

SCM Side panels

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Wish Lists

Platform

• Expand support beyond Windows & Internet Explorer

• Benchmarking, Test Automation & Web-based performance improvement tools do not capture traffic within the Side Panel*

• Expand some functionality to mobile devices

• Usage Analytics needed direly

Functionality

• Allow parameter passing to Native SAP Transaction Side Panels, POWL, AWD, BSP

• Analytics for Side Panel Usage

• Better Side Panel management for User Menus beyond PFCG

• Better Color settings for NWBC as for SAPGUI

• Microsoft Office applications like XLS embedded in-place within a side panel

• More granular control of Scripting Authorization

Support • Improved support for Side panel OSS Messages

* Intel observed results in Intel specific environments


Getting Started & Useful links

NWBC Help:

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5b13bf97817513e10000000a42189b/content.htm?frameset=/en/c7/e9391ee7c54728a59e5354f85

c207d/frameset.htmhttp://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5bdc6497817511e10000000a42189b/content.htm

It is possible to add Side Panels directly to Web Dynpro Applications:

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/54/976562e409465eb7c01b56c4b0eb6d/content.htm

SCN:

http://scn.sap.com/community/netweaver-business-client

http://scn.sap.com/community/web-dynpro-abap/blog/2011/10/09/chips-pagebuilder-and-the-side-panel--part-1


Julie Plummer blogs:

http://scn.sap.com/community/netweaver-business-client/blog/2014/05/07/when-to-use-nwbc--and-when-you-really-shouldnt

http://scn.sap.com/docs/DOC-34889 NWBC: Side Panels, POWLs and Web Dynpro ABAP

http://scn.sap.com/docs/DOC-47968 Connecting 2 Backend Systems, Part Two: Trusted Relationship

Key Takeaways: NWBC & Side Panel are two “free” technologies ready for you to use right now to improve UX

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5b13bf97817513e10000000a42189b/content.htm?frameset=/en/c7/e9391ee7c54728a59e5354f85c207d/frameset.htmhttp://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5bdc6497817511e10000000a42189b/content.htm

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/54/976562e409465eb7c01b56c4b0eb6d/content.htm

http://scn.sap.com/community/netweaver-business-client



http://scn.sap.com/community/netweaver-business-client/blog/2014/05/07/when-to-use-nwbc--and-when-you-really-shouldnt

http://scn.sap.com/docs/DOC-34889

http://scn.sap.com/docs/DOC-47968


SAP Landscape & Usage

Using SAP since 1996 – R/3

2006 - ECC, SCM, SRM, CRM

ERP6 EHP7

SCM EHP3 on HANA


Parameters Should Be Visible

The parameter being passed should be visible on the screen in the main content area when the Side Panel is launched

Parameter passing may not be possible from a field that is absent from the main content area (it is possible to use the LSAPI API and modify the native transaction to pass the parameters)

e.g. Hidden field Within a tabis not visiblee.g.

Material Number clearly Visible


Not All Screen Actions are Actionable

Test to determine what is feasible:For some transactions not every click in the main content area is recognized as communication to the Side Panel. e.g. CO09 calls an external system and side panel disappears.

In txn VA03, clicking on a new line item will not result in a refresh of the material number passed to the Side Panel


Side Panel Can Call Another System

Requires Single Sign On and a Trust Relationshipto be established between the systems.


Parameters Can be Passed

Parameters

Dynpro e.g. Web Dynpro

Exceptio

ns e

xis

t, verify

functio

nality


Parameters Cannot be Passed to Dynpros/Transactions

The Side Panel was not intended to host SAP Dynpro functionality, e.g. VA03, MM03, VL10. It is possible and our business sees value in the split screen view. It is not possible to pass parameters from the main content area to SAP Dynpro programs or transactions based on SAP Dynpro Programs.


Alternate Option for Dynpro/Dynpro Interaction

Develop a custom web dynpro application to provide targeted data within the side panel. Parameters can be passed to the custom web dynpro.

Side Panel contains additional information about the Purchase Order. Implemented as a custom Web Dynpro, instead of showing the Order Transaction VA03


NWBC: Single Sign On – Connecting to Remote System

1. User AuthenticationWindows Domain

2. Click on System

3. Automatic LoginSystem 1 - SCM

4. Select a Side Panel on theright to auto login and launchfunctionality on System 2 - ECC

ECCSCM


Side Panel Functionality

Extends functionality of Dynpro Applications by supplementing with additional information within the Side Panel.

Main Content Area

SAP Dynpro transaction e.g. MM03

Side PanelSupplementalContent Area

e.g. SAP Web Dynpro

Parameters

ECC SCM

The Application that resides within the Side Panel must be able to accept an Input Parameter


Parameter Passing

Side Panels that accept input parameters Parameter passing

Custom Web Dynpro Application

Powerlist Application

SAPUI5 Application URL

BSP Application (custom code required)

URL

Dynpro Programs with/without variant

Native SAP Transaction (Dynpro)

Desktop Link N/A

Webmail N/A

Office Applications N/A

BEX and BW Reports N/A

Exceptio

ns e

xis

t, verify

functio

nality


Side Panels – Development Effort

Exceptio

ns e

xis

t, verify

functio

nality


Alternate Option for Dynpro/Dynpro interaction

Develop a custom web dynpro application to provide targeted data within the side panel. Parameters can be passed to the custom web dynpro.

Side Panel contains additional information about the Purchase Order. Implemented as a custom Web Dynpro, instead of showing the Order Transaction VA03


Most Requested Capabilities

Users want different Biz suites & environments merged into one(ECC, SCM, BobJ, Microstrategy, Portal)

• All SAP environments in one system

• Context-awareness is great

User Ideal end-state: “one shell” UI that can give everything in one go

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Documents

How Intel Delighted Users, Customers, And Employees With a New SAP User Experience