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How India treats its Elderly

A HelpAge India National Report – 2017

Research conducted by MaRS Monitoring and Research Systems Private Limited

Photo Credit: Anuj Anand

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Table of Contents 1. 0. Introduction and objectives ............................................................................................................ 3

2.0. Research Methodology and Sample size ......................................................................................... 4

3.0. Summary of findings ........................................................................................................................ 6

4.0. Highlights of the survey ................................................................................................................... 8

5.0. Detailed Findings ............................................................................................................................ 11

5.1. Mindset: Going out- Attitudes and Practices ............................................................................. 11

5.2. Interaction Experience ............................................................................................................... 15

5.2.1. Interaction Experience: Public transport and walks ........................................................... 15

5.2.2. Interaction Experience: Utility services .............................................................................. 23

5.2.3. Interaction Experience: Market Places ............................................................................... 28

5.2.4. Interaction Experience: Hospitals ....................................................................................... 32

5.2.5. Interaction Experience: Elders employment....................................................................... 34

6.0. Decoding elders perceptions and understanding of societal behavior ......................................... 36

7.0. Support system: Family and friends............................................................................................... 43

8.0. Questionnaire ................................................................................................................................ 45

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1. 0. Introduction and objectives

HelpAge India has been conducting annual multi city surveys over the last 7 years on elder abuse in

India. In 2017, HelpAge India carried out the survey with the objective of understanding how the

Indian society deal with the elders as they step out of home

More specifically, study focused on assessing

‐ The general state of mind of the elderly as he/she steps out of home

‐ Experiences of the elderly as they interact with people and service providers in their outdoor

activities

‐ Safety mechanisms they employ to avert as well as actions taken unpleasant encounters,

behaviors and treatments

‐ Their perceived and experienced support system among family members and friends

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2.0. Research Methodology and Sample size

To understand the magnitude, various dimensions and depth of the issues, both Quantitative and

Qualitative research methodology were used.

Quantitative research methodology:

Face to face interviews with pen and paper using structured questionnaire.

Household level interviews were carried out for both Male and Female participants aged more than

60 years. Participants were chosen from asset class A, B, C based on household asset ownership.

They all had at least some amount of schooling.

Since the study focus on how elders experiences treatment when they go-out, participants were

chosen considering some amount of outdoor exposure in recent times. Elders with recent outdoor

experience been considered as those elders who carried out at least 2 set of activities in last 3

months

‐ Availed public transport like bus, train, auto rickshaw, cycle rickshaw, rented car, taxi

‐ Went shopping in malls, departmental stores, kirana stores, fruit/vegetable markets

‐ Visited restaurants, cinema halls, theaters, cultural functions, community celebrations

‐ Visited bank, post office, paid bills of electricity/phone/other utilities in person

‐ Visited hospital, treatment centers, chemists shop

‐ Regularly goes out for walk , places of worship

Qualitative research methodology:

Focus group discussion (FGD) among asset class B and C were carried out in four major metros

among age group 65-72 years and above 72 years.

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Chart-2.1.: Study locations across zones

Table -2.1: Sample size across locations

Quantitative survey Qualitative Focus Group

North Zone total = 903 South Zone total =1496 Nos. of FGD

Delhi (Tier-1) 402 Chennai (Tier-1) 405 Delhi 3

Lucknow (Tier-1) 200 Hyderabad (Tier-1) 403 Mumbai 3

Hissar (Tier-3) 151 Bangalore(Tier-1) 384 Kolkata 3

Gorakhpur(Tier-2) 150 Kanchipuram (Tier-3) 154 Chennai 3

East zone total = 914 Warangal (Tier-2) 150 Total 12

Kolkata (Tier-1) 415 North east Zone total= 401

Bhubaneshwar (Tier-1) 199 Guwahati (Tier-NE) 201

Gaya (Tier-2) 150 Shillong (Tier-NE) 200

Puruliya (Tier-3) 150 Total respondents = 4615

West zone total = 901

Mumbai (Tier-1) 400

Ahmedabad (Tier-1) 200

Ujjain (Tier-2) 151

Satara (Tier-3) 150

Note: Location map is illustrative and not to accurate scale

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3.0. Summary of findings Mindset:

Elders are more comfortable in visiting places relating to routine lifestyle rather than going

out to new places. Perceived vulnerability to risk and control determines their movement

Cohesion among elders on issues is very evident as they often use the word ‘we’ rather than

‘I’. It may also mean, without enough evidence of commonality on any unwanted incidence

among many, they are hesitant to label or acknowledge odd personal negative experience as

issue in itself. We suspect there may be many negative incidences in outdoor which are not

shared by elders.

Majority of elders, 64%, like going out, a significant minority, 36%, do not like to do so. 17%

don’t like but go-out regularly while 15% like but go-out less often

10% directly points out misbehavior of public as top most concern in going out. A significant

proportion , 24% feels vulnerable to cheating and theft in public

Experience:

2 in 3 of those who take public bus reported that they are offered seats regularly in their

journey by bus. The other third are offered seat sometimes. 16% mentioned sometimes bus

conductors and drivers behave rudely. However most of those who do not take bus have a

negative perception about elders travelling by bus. Almost the same is true about metro

rides

While about half of the elders feel that the people will help them if they require and seek

help when they are outdoors for walks, the other half is not so sure. This perceptions

requires immediate attention

About half of them also have serious concern about challenges posed by motorists and two

wheeler riders on the road. These concerns stem from the disregard shown by the drivers

about the elders

About 14% of them (18% male and 11% female) had sought employment post retirement.

Very few of them had satisfactory experience

On service delivery points, small but fairly significant proportions of elders, ranging from

11% to 19%, have received rude behaviour from the service delivery persons. , These

incidents are most among post office staff (19%) followed closely at public hospitals (12%)

and 13% among bank staff. Significantly higher proportion of elders receives good treatment

at private hospitals compared to public hospitals. Elders have received rudeness even at the

points of commercial transactions, such as chemists or vegetable vendors.

This is a very serious concern, the proportions indicate that at different interaction points one

elder out of every five to ten receive rude behaviour from service delivery persons.

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Acceptability and tolerance:

44% reports experiencing (self/others) elders abuse in public places. 64% says it’s easy to get

away despite being rude to elders. South has more abuse and ease in getting away. 58%

reports feeling distressed and helpless in public places. 53% says Indian society discriminates

against elders. These proportions provide damning indictment of the Indian Society's

attitude and behaviour to the elders

61% says people get impatient with slowness of elders, 52% says not dressed well invites

more rudeness and 54% says younger people get priority in a shop over older person

7 out of 10, share unpleasant incidents with their family. 6% don’t share with anyone. More

men comfortable in sharing with their wives than women so with their husbands. Women do

so more with their children.

In discussions they state clearly that they may not always complain about the slights they

receive but they are always observing, noting them in their minds and take personal

precautions against them

Elders really believe that the societal value and norms have changed significantly. They aver

that they are not looking for any special privileges for being elders, just empathy about the

fact they are not young anymore

Wish list:

Their wish from the society is not complicated or elaborate and consonant with their basic

attitude that they are not looking for any special privileges. They want to be heard, most of

all and require occasional help that will cost the people nothing

The top five wish list are

I wish people would speak more politely with the elderly

I wish people would take the trouble to listen to what an older person is saying

I wish strangers would just make the time to talk to the elderly

I wish people would give a place to the elderly to sit in public transport/in a bank

etc.

I wish people would help elderly to cross the road

And it will be so much the better, if the people could respect them and treat them as

intelligent human beings

I wish people would not assume the old are deaf and talk loudly with them

I wish people would not make fun of elderly people

I wish people would not try and cheat the elderly/ fool an old person

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4.0. Highlights of the survey

84% in North, highest among zones steps out regularly. North-east has the lowest; 41%

regularly steps out. Among state capitals Lucknow has highest percentage (86%) of regular

going out. Elders in Tier-1 and Tier-2 cities go more regularly than Tier-3 cities

South has highest liking (75%) in going out while it’s low in East (46%) and North east (56%).

In Bangalore 90% Elders likes to go out. In Kolkata, Bhubaneshwar and Shillong less than 1 in

2 likes to go out.Tier-1 city shows more liking in going out compared to Tier-2 and Tier-3

cities.

Overall, 10% directly points out misbehavior of public as top most concern in going out. A

significant proportion, 24% feels vulnerable to cheating and theft in public

North is most elder friendly in offering seats (85%) regularly in bus to elders. East (37%) and

north east (33%) scores low on this.

70% in Guwahati and 48% in Bhubaneshwar sometimes experiences rudeness from bus

conductors and drivers. More than 1 in 2 in Kolkata are not always offered seat in metro;

only sometimes they get lucky.

Shillong shows least support to elderly walkers with 10% says they have rude experiences

from people on road. Overall, eastern zone scores low on support front with 39% says they

always get help on road

More than 7 out of 10 in Bangalore and Bhubaneswar find motorists behaviour is a serious

challenge. A significant proportion in Bangalore (68%) and Kolkata (63%) reports 2-wheelers

drivers’ behaviour on road as serious challenge. Regarding safety and security issues

including law and order on road most people find it as serious challenge in Bangalore (48%)

and Mumbai (46%)

Avoiding carrying valuables (63%), taking help of attendants (54%) and using mobile phone

for emergency need (51%) are common steps taken by elders.

South zone reports 18% of elderly says bank staffs behave badly. Among cities, the bad

behaviour by bank staff is more in Bhubaneshwar (21%), Mumbai (19%) and Chennai (18%).

South zone reports 27% of elderly says post office staffs behave badly. Among cities, the bad

behaviour by post office staff is more in Hyderabad (39%), Chennai (21%) and Bangalore

(20%).

In electricity bill payment queues, in South zone 23% of elderly reports bad behaviour by

others. Among cities, the bad behaviour in electricity bill payment queue staff is more in

Hyderabad (32%) and Chennai (22%).

In South 21% says chemist shop staffs behave badly. Among cities, the bad behaviour by

chemist shop staff is more in Bhubaneshwar (32%) and Bangalore (29%).

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23% in South reports bad treatment by mall staffs. In Bhubaneshwar, 31% of elders and in

Bangalore 27% reports bad treatment by mall staffs. In Tier-3 towns, 29% of elders and in

Tier-2 towns 21% reports bad treatment by mall staff.

16% in South and 15% in North says government hospital staffs behave badly with elders. In

Delhi, 26% of elders and in Bangalore 22% reports bad treatment by government hospital

staffs.

20% in South says private hospital staffs behave badly with elders. In Bangalore, 27% of

elders and in Hyderabad and Delhi 23% reports bad treatment by private hospital staffs.

There is demand for post-retirement work, though not among many. Demand is more

among men (18%) than women (11%), perhaps expectedly. In East (19%) and South (16%)

more elders want to work compared to other zones. Shillong (23%) Kolkata (19%) reports

higher proportion of elders willing to work. This is followed by Bangalore and Delhi with 17%

of elder intenders to work.

Over 60% of cases, they did not get the job applied for. In other cases many could not

continue because of adverse circumstances.

In East and South almost 7 out 10 says it’s easy to get away despite being rude with elders.

In Bhubaneshwar it is as high as 9 out of 10.

57% in South have experienced abuse (self/other elders) in public places. In Bangalore such

abuses are reported by 70% of elders and in Hyderabad its 60%.

71% of elders in East and 61% in South think Indian society discriminates against elders.

Among cities, 9 out of 10 Hyderabad and almost 8 out of 10 in Kolkata says Indian society

discriminates against elders. In Tier-1 (54%) and Tier-2 (68%) such perceived discriminations

are higher compared to Tier-3 (31%).

Almost 1 in 6 feel distressed and feel helpless when people behave rudely in public places.

Bangalore has the highest figure with 76% of feeling distressed followed by Lucknow (73%)

and Mumbai (65%).

61% of elders in East says elder not dressed well invites more rudeness from others.

Guwahati (77%), Bangalore (70%) and Kolkata (62%) have highest proportion of elders

endorses with this statement.

East (77%) and South (67%) have higher proportion of elders reported that younger person

is attended to first than elder in shop. 86% in Bhubaneshwar, 79% in Bangalore and

Hyderabad, 78% in Guwahati agrees with such type of discrimination.

Almost 3 in 4 in North East say people get impatient with Elders for being slow. Among cities

in other zones, 82% Bangalore echoes the similar experiences.

In alignment with national figure (72%), 78% in North and 77% in West share unpleasant

encounters and treatment first with their family. In East, 30% of elders, highest among all

zones shares with friends as well.

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1in 10 among women in South are not comfortable sharing unpleasant incidences in sharing

with anybody in the family. Nationally, 49% men share unpleasant incidences with wife

while 55% of women share with children.

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5.0. Detailed Findings

5.1. Mindset: Going out- Attitudes and Practices

Elders go out of their houses for various purposes. Some of these trips are part of routine lifestyle;

some are undertaken for specific purposes. Some of the key attitudinal insights are:

‐ Elders prefer to visit places which they are more familiar with

‐ This is more so when they need to avail public buses, metros or hired vehicles

‐ For most of these trips, they are happy to go out alone

‐ To go to any place, most of them prefer a younger companion, preferably a family member

‐ Most of them, 64%, like going out, a significant minority, 36%, do not like to do so.

Chart-5.1.1.: Frequency of stepping out Chart-5.1.2.: Attitude to stepping

out

At least once in a

day or more42%

4-5 times a week 24%

2-3 times a week15%

About once a week

10%

Less Often9% Like to go

out a lot28%

Like it somewhat

36%

Neither like or dislike

25%

Do not like it

7%

Do not like at all

4%

66%

25%9%

Frequency

Less often: Less than once a week

Sometimes : 2-3 times a week or once a week

Regular: More than 4-5 times a week

64%

25%

11%

Liking

Like Indifferent Do not like

Base: Total

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84% in North, highest among zones step out regularly. North-east has the lowest, 41%. Among state

capitals Lucknow has the highest percentage (86%) of elders stepping out regularly. Elders in Tier-1

and Tier-2 cities go more regularly than Tier-3 cities.

Chart-5.1.3.: Frequency of stepping out: Zone-wise

Chart-5.1.4.: Frequency of stepping out: State capital-wise

Chart-5.1.5.: Frequency of stepping out: Tier - wise

78% 73%63% 62% 66% 74%

53%41%

71%86%

41%

66%

17% 22%32%

20%21%

23%

40%52%

27%11%

33%

25%

4% 5% 5%18% 14%

3% 8% 7% 2% 3%

26%9%

Less often

Sometimes

Regularly

66%41%

84%63% 64% 66%

29%

43%

12%

22% 30% 25%

5%16%

3%14% 7% 9%

East NEast North South West All India

Less often

Sometimes

Regular

70% 74%56%

41%66%

24% 13%32%

43%

25%

7% 13% 13% 16% 9%

Tier1 Tier2 Tier3 Tier-NE All India

Less often

Sometimes

Regularly

Base: Total

Base: Total

Base: Total

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South has highest liking (75%) in going out while it’s low in East (46%) and North east (56%). In

Bangalore 90% Elders likes to go out. In Kolkata, Bhubaneshwar and Shillong less than 1 in 2 likes to

go out.Tier-1 city shows more liking in going out compared to Tier-2 and Tier-3 cities.

Chart-5.1.6.: Attitude to stepping out: Zone-wise

Chart-5.1.7.: Attitude to stepping out: State capital-wise

Chart-5.1.8.: Attitude to stepping out: Tier - wise

46% 56% 64%75% 68% 64%

35% 25%30% 16% 25% 25%

18% 19%6% 8% 7% 11%


Don't like

Indifferent

Like

76%

49%

74% 72%54%

90%

47%66%

82%

53% 46%64%

13%

30%

22% 20%

27%

8%

40%17%

11%

45%

34%

25%

11%21%

4% 8%20%

2%13% 17%

7% 3%21%

11%

Don't like

Indifferent

Like

69%52% 57% 56% 64%

21%39% 31% 25%

25%

9% 9% 12% 19% 11%


Don't like

Indifferent

Like

Base: Total

Base: Total

Base: Total

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About 49% of elders can be classified as outdoor types; they like to go out and also do go out. 17%

are aspirers who like to go out but are not able to do so regularly for some reason or the other.

There is also reluctant 17% who have to go out regularly for various purposes but are very fond of

going out. Finally, the rest 17% are the indoor types

Table -5.1.1.: Frequency and liking in going out

Frequency of stepping out

Regularly Sometimes / Less often

Attitude to stepping out Like Outdoor type 49%

Aspirer 15%

Indifferent or Do not like

Reluctant 17%

Indoor type 19%

Overall, 10% directly points out misbehavior of public as top most concern in going out. A significant

proportion, 24% feels vulnerable to cheating and theft in public.

Chart-5.1.9. Top most concerns in going out: Zone wise

5%

11%

5%

13%

26%

39%

11%

11%

4%

11%

13%

49%

6%

7%

19%

8%

20%

40%

4%

12%

5%

17%

24%

38%

5%

8%

18%

17%

21%

31%

6%

10%

10%

14%

22%

38%

Inadequate rest rooms/lavatories

Misbehavior by fellow travelers, people on street

Theft, snatching of money and valuables

Being cheated by others financially

Lack of medical help in emergency

Accidental mishaps due to negligence of others

All India

West

South

North

NEast

East

Base: Total

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5.2. Interaction Experience

The study covers interaction experience of elders with others when they use public transport like

bus and metro, go for walk, visit utility services like bank , post office , electricity bill payment, avail

health care facilities in government and private hospitals and go to market places like vegetable

venders, shopping mall or chemist shop.

5.2.1. Interaction Experience: Public transport and walks

78% travel by public bus. In Ahmedabad (49%) and Shillong (57%) lesser proportion of elders take

public bus.

Chart-5.2.1.1: Travel by public bus: Zone-wise

Chart-5.2.1.2: Travel by public bus: State capital-wise

Chart-5.2.1.3: Travel by public bus: Tier - wise

76%65%

79% 84% 76% 78%

24%35%

21% 16% 24% 22%


No

Yes

Base: Total

81% 75%88% 86%

49%

84%73% 74%

90%69%

57%78%

19% 25%13% 14%

52%

16%27% 26%

10%31%

43%22%

No

Yes

Base: Total

80% 79% 78%65%

78%

20% 21% 22%35%

22%


No

Yes

Base: Total

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Two thirds of the elders reported that they have been regularly offered seats in bus. North is most

elder friendly in offering seats (85%) regularly in bus to elders. East (37%) and north east (33%)

scores low on this.

Chart-5.2.1.4: Offered a seat in public bus because of older person: Zone-wise

Chart-5.2.1.5: Offered a seat in public bus because of older person: State capital-wise

Chart-5.2.1.6: Offered a seat in public bus because of older person: Tier - wise

37% 33%

85% 78% 70% 67%

57% 65%

14% 21% 27% 31%

5% 2% 1% 1% 3% 3%


Never

Sometimes

Almost always or very often

Base: Those availed of public bus

86%

42%

69% 67%55%

83%

20% 21%

93% 92%

49%67%

13%

58%

30% 30%42%

16%

68%79%

7% 6%

46%31%

1% 0% 1% 3% 3% 1%12%

2% 5% 3%

Never

Sometimes

Almost alwaysor very often


71%59%

70%

33%

67%

27%33%

29%

65%

31%

2% 8% 1% 2% 3%


Never

Sometimes



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Among bus users, 16% elders sometimes experience rudeness by bus conductors and drivers. 70% in

Guwahati and 48% in Bhubaneshwar sometimes experience rudeness from bus conductors and

drivers.

Chart-5.2.1.7: Experience with bus conductors and drivers: Zone-wise

Chart-5.2.1.8: Experience with bus conductors and drivers: State capital-wise

Chart-5.2.1.9: Experience with bus conductors and drivers: Tier - wise

77%

50%

94% 87% 86% 84%

21%

50%

6% 11% 12% 15%2% 0% 0% 2% 1% 1%


Mostly rude

Sometimes rude

Almost always or Mostlygood


94% 86% 84% 80% 85% 89%

52%30%

96% 98%76% 84%

6% 14% 15% 16% 12% 10%

42%70%

3% 2%24% 15%

0% 0% 1% 5% 3% 1% 6% 0% 0% 0% 0% 1%Mostly rude

Sometimes rude

Almost always orMostly good


86% 85% 87%

50%

84%

12% 13% 13%

50%

15%1% 2% 0% 0% 1%


Mostly rude

Sometimes rude



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In Kolkata, 63% of elders travel by metro. More than 1 in 2 in Kolkata are not always offered seat in

metro; only sometimes if they get lucky.

Chart-5.2.1.10: Travel by Metro: Places where metro available

Chart-5.2.1.11: Offered a seat in metro because of older person: Places where metro available

54% 63%

24% 25%48% 43%

46% 37%

77% 75%52% 57%

Delhi Kolkata Mumbai Chennai Bangalore All India

No

Yes

Base: Total

91%

48%62% 67%

91%72%

9%

52%36% 30%

9%28%

0% 0% 2% 3% 0% 1%

Delhi Kolkata Mumbai Chennai Bangalore All India

Never

Sometimes


Base: Those availed of metro

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63% goes out for morning or evening walk. In East (44%) and N-east (30%) lesser proportion of

elders go out for walk.

Chart-5.2.1.12: Go-out for morning/evening walk: Zone-wise

Chart-5.2.1.13: Go-out for morning/evening walk: State capital-wise

Chart-5.2.1.14: Go-out for morning/evening walk: Tier - wise

44%30%

83%70% 66% 63%

56%70%

17%30% 34% 37%


No

Yes

Base: Total

75%

38%

79%66%

46%

95%

50%39%

72%90%

20%

63%

25%

62%

22%34%

54%

5%

50%61%

28%11%

80%

37%

No

Yes

Base: Total

69%57% 63%

30%

63%

31%43% 37%

70%

37%


No

Yes

Base: Total

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Only about half of elders say that they find help always, if asked for. Shillong shows least support to

elderly walkers with 10% says they have rude experiences from people on road. Overall, eastern

zone scores low on support front.

Chart-5.2.1.15: How other people behave while walking: Zone-wise

Chart-5.2.1.16: How other people behave while walking: State capital-wise

Chart-5.2.1.17: How other people behave while walking: Tier - wise

47% 48% 57% 51%

76%54%

40%

85%

54% 49%

8%

53%

15%

43% 22% 32%

11%

30%

29%

13%

43% 50%

40%

31%

38%

8%20% 13% 12% 12%

26%

3% 2% 2%

43%

14%1% 1% 1% 4% 1% 4% 5% 0% 0%

10% 2%

Have some rude experiences from people

Generally indifferent

Sometimes offer help and courteous

Always offer help and courteous

39%59% 50% 54%

65%53%

45%22% 32% 33% 17% 31%

13% 16% 18% 11% 17% 14%2% 3% 0% 3% 1% 2%


Have some rudeexperiences from people


Sometimes offer help andcourteous

Always offer help andcourteous

Base: Those who go for morning/evening walks


52% 49%59% 59% 53%

30% 44% 24% 22% 31%

15%7% 16% 16% 14%

2% 0% 1% 3% 2%


Have some rude experiencesfrom people


Sometimes offer help andcourteous

Always offer help andcourteous



21

About half of the elders find the behavior of motorists and two wheeler drivers a serious challenge

for them when they step out. This proportion is much higher, about 70%, in Bangalore and

Bhubaneswar. On safety and security issues including law and order on road, overall about 30% find

it as a serious challenge

Chart-5.2.1.18: How serious are the challenges of motorists’ behaviour on road: State capital-wise

Chart-5.2.1.19: How serious are the challenges of 2-wheelers

drivers’ behaviour on road: State capital-wise

Chart-5.2.1.20: How serious are the challenges of Safety and security issues including law and

order on road: State capital-wise

45% 47%59%

39% 33%

73% 72%55% 50%

66%47% 53%

40% 45%33%

37% 59%

20% 25%43% 44%

25%42% 36%

15% 8% 9%24%

9% 7% 4% 2% 6% 10% 12% 11%

No Challenge

Some Challenge

Serious Challenge

40%63%

45% 41%52%

68%

42%57%

33% 26%

53% 49%

38%

31%48%

37%36%

28%

47%39%

44% 49%

35% 38%

13%6% 7%

21%11% 3% 8%

3%23% 24%

12% 12%9% 0% 1% 1% 1% 4% 1% 1% 1%

Can't say

No Challenge

Some Challenge

Serious Challenge

28% 33%46%

21% 19%

48%

7%

36%24%

9%

35% 30%

51% 49% 29%

40%23%

14%

62%

35%

31%

25%

41%37%

14% 17%23%

37%57%

34% 31% 28%44%

65%

24%32%

6% 1% 3% 1% 2% 3% 1% 1% 0% 2% 1% 2%

Can't say

No Challenge

Some Challenge

Serious Challenge

Base: Total

Base: Total

Base: Total

Base: Total

22

Avoiding carrying valuables (63%), taking help of attendants (54%) and using mobile

phone for emergency need (51%) are some of the more common steps taken by elders .

Chart-5.2.1.21: Steps adopted by elders to cope with the issues outside: Zone wise

33%

48%

53%

53%

39%

55%

42%

29%

44%

61%

80%

75%

24%

54%

28%

38%

53%

75%

33%

30%

50%

56%

49%

56%

22%

47%

30%

48%

67%

64%

30%

41%

42%

51%

54%

63%

Got enrolled in elders support group

Carry contact details , health details and list ofmedicines

Avoid stepping out as far as possible

Use mobile phone with emergency contact info

Take help of someone as attendant

Avoid carrying valuables as far as possible

All India

West

South

North

NEast

East

Base: Total

23

5.2.2. Interaction Experience: Utility services

In the country, 13% of the elders say that they have been treated rudely by bank staff “because they

are elderly”. This proportion is higher in South zone (18%). Among cities, rude behaviour by bank

staff is reported most in Bhubaneshwar (21%), followed by Mumbai (19%) and Chennai (18%).

Chart-5.2.2.1: How bank staffs behave: Zone-wise

Chart-5.2.2.2: How bank staffs behave: State capital-wise

Chart-5.2.2.3: How bank staffs behave: Tier - wise

43%60% 52%

65% 62% 57%

44%29% 41% 17% 26% 30%

13% 11% 7%18% 13% 13%


Behave badly for beingelderly person

Behave same as they dowith anyone else

Good treatment for beingelderly person

55%44%

59%71%

54%

76%

54%72% 68%

58%48%

57%

39%42%

22%11% 40%

9%

25%

15% 16% 38%44% 30%

7% 14% 19% 18%6%

16% 21%13% 16%

3% 8% 13%Behave badly for being elderlyperson

Behave same as they do withanyone else


Base: Those who visit banks


61%43% 50% 60% 57%

25%44% 40% 29% 30%

14% 12% 10% 11% 13%







24

10% of elders say others customers in bank sometimes behave rudely. In Bhubaneshwar this figure

is as high as 20% followed by Chennai 15%.

Chart-5.2.2.4: How other customers of bank behave: Zone-wise

Chart-5.2.2.5: How other customers of bank behave: State capital-wise

Chart-5.2.2.6: How other customers of bank behave: Tier - wise

86% 85% 92% 86% 90% 88%

13% 12% 4% 11% 7% 9%0% 0% 1% 1% 1% 1%1% 3% 4% 2% 1% 2%


Can't say

Mostly rude

Sometimes rude



88% 86% 87% 83% 90% 87% 80% 86% 94% 97%83% 88%

6% 12% 10% 13% 6% 12% 20% 12% 3% 0%13% 9%1% 1% 2% 2% 1% 1% 0% 0% 0% 1% 1%

6% 1% 2% 2% 3% 0% 2% 4% 3% 4% 2%

Can't say

Mostly rude

Sometimes rude

Almost always or Mostly good


88% 87% 91% 85% 88%

9% 12% 6% 12% 9%1% 0% 1% 0% 1%2% 1% 2% 3% 2%


Can't say

Mostly rude

Sometimes rude



25

Nationally, 19% of the elders say that they have been treated rudely by bank staff “because they are

elderly”. This proportion, again, is the most in South zone (27%). Among cities, rude behaviour by

post office staff has been reported most in Hyderabad (39%), followed by Chennai (21%) and

Bangalore (20%).

Chart-5.2.2.7: How post office staffs behave: Zone-wise

Chart-5.2.2.8: How post office staffs behave: State capital-wise

Chart-5.2.2.9: How post office staffs behave: Tier - wise

34%

67%56% 57% 60% 54%

51%

14% 36%16%

27%27%

14% 19%8%

27%13% 19%





70%

33%

59% 60% 54%67%

52%

73%

51% 56% 58% 54%

21%

51%

26% 18% 36% 13%32%

9%

10%

42%24% 27%

8% 16% 15% 21%10%

20% 16% 19%

39%

3%18% 19% Behave badly for being elderly person

Behave same as they do with anyoneelse

Good treatment for being elderlyperson

Base: Those who visit post office


57%35% 42%

67%54%

23%47%

45%14%

27%

20% 18% 13% 19% 19%






26

13% of elders say other customers in post office have been rude sometimes. In Chennai 22% of

elders say so followed by 21% in Kolkata.

Chart-5.2.2.10: How other customers in post office behave: Zone-wise

Chart-5.2.2.11: How other customers in post office behave: State capital-wise

Chart-5.2.2.6: How other customers in post office

Chart-5.2.2.12: How other customers in post office behave: Tier - wise

83% 87% 91% 83% 86% 85%

15% 10% 5% 12% 10% 11%2% 0% 1% 2% 3% 2%0% 2% 3% 2% 2% 2%


Can't say

Mostly rude

Sometimes rude



84% 78% 83%73%

86% 83% 86% 87%97% 96%

88% 85%

11% 20% 13%17%

8% 14% 14% 13%3% 1%

7% 11%0%

1% 3%5%

2% 3% 0% 0% 0% 1% 0% 2%5% 1% 1% 6% 3% 0% 0% 1% 0% 2% 5% 2%

Can't say

Mostly rude

Sometimes rude

Almost always or Mostly good


85% 87% 85% 87% 85%

12% 11% 7% 10% 11%

2% 2% 3% 0% 2%2% 0% 5% 2% 2%


Can't say

Mostly rude

Sometimes rude



27

At all India level, 12% of the elders have said that they have been treated rudely by others in queue

for being elderly when making payments for utility services.

In electricity bill payment queues, in South zone 23% of elderly reports bad behaviour by others.

Among cities, the same is most in Hyderabad (32%) and Chennai (22%).

Chart-5.2.2.13: How others behave in electricity bill payment queue: Zone-wise

Chart-5.2.2.14: How others behave in electricity bill payment queue: State capital-wise

Chart-5.2.2.15: How others behave in electricity bill payment queue: Tier - wise

39%

83%

34%

64%52% 53%

52%

14%

64% 13% 42% 36%

9% 3% 2%23%

6% 12%



They behave same as theydo with anyone else

Courteous and helpfulbecause an elderly person

41% 45%54% 62%

71% 75%

55%

89%

59%

38%

78%

53%

57% 51% 37% 16%

29%9%

31%

9%

9%61%

18%

36%

2% 4% 8%22% 16% 14%

2%

32%

1% 4% 12%

Behave badly for being elderly person

They behave same as they do with anyoneelse

Courteous and helpful because an elderlyperson

56%

30% 30%

83%

53%

30%64% 57%

14%

36%

13% 6% 12% 3% 12%





Base: Those who pay electricity bill offline



28

5.2.3. Interaction Experience: Market Places

Nationally, 13% of the elders have said that they have been treated rudely by chemist staffs

“because they are elderly”. In South 21% says chemist shop staffs behave badly. Among cities, the

bad behaviour by chemist shop staff is more in Bhubaneshwar (32%) and Bangalore (29%).

Chart-5.2.3.1: How staffs of chemist shop behave: Zone-wise

Chart-5.2.3.2: How staffs of chemist shop behave: State capital-wise

Chart-5.2.3.3: How staffs of chemist shop behave: Tier - wise

32%56%

46%62% 69%

54%

56%30% 51% 17%

23%33%

12% 14% 4%21%

8% 13%


Behave badly for being anelderly person


Give good treatmentbecause an elderly person

50%34%

61% 66% 64% 63%47%

74% 68%

42% 39%54%

47%60%

25% 17%34%

8%21%

14% 19%55%

45%33%

3% 6% 14% 17%2%

29% 32%

11% 12%3%

16% 13%

Behave badly for being an elderlyperson

They behave same as they do withanyone else

Give good treatment because anelderly person

56%39%

55% 56% 54%

30%52%

34% 30% 33%

14% 9% 11% 14% 13%





Base: Those who visit Chemist shop

Base: Those who visit chemist shop


29

Overall 7% of elders say other customers at chemist shop behave rudely sometimes. In Bhubaneswar

17% of elders says so followed by Guwahati 14%.

Chart-5.2.3.4: How other customers at chemist shop behaves: Zone-wise

r

Chart-5.2.3.5: How other customers at chemist shop behaves: State capital-wise

Chart-5.2.3.6: How other customers at chemist shop behaves: Tier - wise

18%35%

18%38%

53%33%

69%50% 76%

50%41%

57%

9% 11% 3% 9% 5% 7%3% 4% 3% 3% 1% 3%


Can't Say

Mostly rude

Sometimes rude

Mostly good

Almost always good

18% 13%

51%38% 42% 44%

10%

46% 38%

12%24%

33%

73% 77%

41%50%

52% 42%

69%

38% 54%87% 62%

57%

4% 8% 8% 10% 2% 11%16% 14% 3%

1%8% 7%5% 1% 0% 1% 4% 2% 4% 2% 6% 1% 6% 3%

Can't Say

Mostly rude

Sometimes rude

Mostly good

Almost always good

32% 25%47%

35% 33%

58% 64%

48%50% 57%

7% 8% 3%11% 7%

3% 3% 1% 4% 3%


Can't Say

Mostly rude

Sometimes rude

Mostly good

Almost always good


Base: Those who visit chemist shop


30

In South (22%) and in North East (18%) says vegetable vendors behave badly. Among cities, the bad

behaviour by vegetable vendors is more in Bangalore (29%) and Chennai (25%).

Chart-5.2.3.7: How vegetable vendor behave: Zone-wise

Chart-5.2.3.8: How vegetable vendor behave: State capital-wise

Chart-5.2.3.9: How vegetable vendor behave: Tier of City- wise

33%54% 46% 53% 62%

50%

59%29% 51%

25%27%

37%

8% 18%3%

22%11% 13%





51%34%

51% 56%65%

54% 50%70%

55%40% 39%

50%

47%

59% 32% 19%

32%

17% 33%

18%33% 56%

39%37%

2% 7%17% 25%

3%

29%17% 13% 12%

4%22%

13%

Behave badly for being an elderly person


Give good treatment because an elderlyperson

51%35%

57% 54% 50%

35% 56%33%

29% 37%

14% 8% 10% 18% 13%





Base: Those who visit vegetable vendor



31

Overall, 17% reported bad behaviour by mall staffs for being elder. 23% elders in South report bad

treatment by mall staffs. In Bhubaneshwar, 31% of elders and in Bangalore 27% report bad

treatment by mall staffs. Incidence of such treatment is much higher in Tier 1 towns than in the

lower tiers.

Chart-5.2.3.10: How mall staffs behave: Zone-wise

Chart-16

Chart-5.2.3.11: How Mall staffs behave: State capital-wise

Chart-5.2.3.12: How Mall staffs behave: Tier - wise

44%

75%50% 56% 56% 55%

41%

11%43% 21% 30% 28%

15% 14% 7%23% 13% 17%





55% 50% 52% 52%

73%60%

42%

89%

62%51% 58% 55%

34% 48%32% 31%

27%

13%

27%

1%

23% 47%23% 28%

11%2%

16% 17%27% 31%

10% 15%2%

20% 17%



Give good treatment because an elderlyperson

56%36% 39%

75%55%

28%42% 32%

11%28%

16% 21% 29%14% 17%





Base: Those who visit mall



32

Nationally, 12% reports bad behaviour by hospital staffs in government hospitals, the same being

16% in South and 15% in North. In Delhi, 26% of elders and in Bangalore 22% report bad treatment

by government hospital staffs.

5.2.4. Interaction Experience: Hospitals

Chart-5.2.4.1: How staffs in government hospital behave: Zone-wise

Chart-5.2.4.2: How staffs in government hospital behave: State capital-wise

Chart-5.2.4.3: How staffs in government hospital behave: Tier - wise

58% 64%43%

60% 63% 57%

34% 28%

42%24%

30%32%

7% 8% 15% 16% 6% 12%





49%68% 65% 67% 65% 64% 60%

89%

56%43% 41%

57%

24%

29% 31%14%

30%14% 25%

8%

41%54%

48%32%

26%

3% 4%19%

4%22% 15%

3% 3% 2%11% 12%



Courteous and helpful because an elderlyperson

60%39%

54%64% 57%

27%53%

33%28%

32%

13% 8% 13% 8% 12%





Base: Those who visit government hospital



33

Nationally, 11% reports bad behaviour by hospital staffs in private hospitals, the same being 20% in

South. In Bangalore, 27% of elders and in Hyderabad and Delhi 23% report bad treatment by private

hospital staffs.

Chart-5.2.4.4: How staffs in private hospital behave: Zone-wise

Chart-5.2.4.5: How staffs in private hospital behave: State capital-wise

Chart-5.2.4.6: How staffs in private hospital behave: Tier-wise

71%88%

58%70% 72% 70%

23%11%

30% 10%25% 20%

6% 2% 12% 20%3% 11%


Particularly behave badlydespite being an elderlyperson



62%77%

66% 71% 70% 69% 72%

97%

71%

47%

78%70%

15%

22%29% 16%

29%

4%15%

2%

6% 53%

19%20%

23%

0% 5% 13%1%

27%13%

1%23%

1% 2% 11%

Particularly behave badly despitebeing an elderly person

They behave same as they dowith anyone else

Courteous and helpful becausean elderly person

68% 60%77% 88%

70%

19% 32%17%

11%

20%

14% 9% 5% 2% 11%


Particularly behave badlydespite being an elderlyperson



Base: Those who visit private hospital



34

5.2.5. Interaction Experience: Elders employment

There is demand for post-retirement work, though not among many. Demand is more among men

(18%) than women (11%), perhaps expectedly. East (19%) and South (16%) report somewhat higher

demand than other zones. Shillong (23%) Kolkata (19%) report higher proportion of elders willing to

work, followed by Bangalore and Delhi with 17%.

Chart-5.2.5.1: Proportion of elders wants to work post retirement age: Zone-wise

Chart-5.2.5.2: Proportion of elders wants to work post retirement age: State capital-wise

Chart-5.2.5.3: Proportion of elders wants to work post retirement age: Tier-wise

19%

14%

10%

16%

11%14%

20%17% 16%

20%17% 18%17%

12%

4%

13%

6%

11%


Male + Female Male Female

17%19%

15% 14%10%

17%

6% 4%

11%

2%

23%

14%

14%

19%

13% 14% 14%


Base: Those not working



35

Over 60% of cases, they did not get the job applied for. In other cases many could not continue

because of adverse circumstances

Chart-5.2.5.4: Outcome of elders’ application for job

18%

23%

26%

17%

9%

4%

4%

13%

38%

18%

13%

13%

4%

1%

Got no response from employer

Was told not eligible for age

Shortlisted for interview but didn’t get the job

Selected but did not join because of low pay

Selected but did not join because of nature, timing andlocation of work

Selected and joined but didn’t continue because of adverse work culture

Joined and continued before resigned due to personal reason

Female Male

70%

66%

Base: Those ever applied for job

post-retirement age

36

6.0. Decoding elders perceptions and understanding of societal

behavior

Most elders believe that the problem is rooted in the society. Nationally, almost two thirds (64%)

believe that these kinds of behaviour occur because it is easy to get away despite being rude with

elders. In East and South almost 7 out of 10 say so. In Bhubaneshwar it is as high as 9 out of 10.

Chart-6.1.1: % agree with its easy to escape / get away despite being rude with elders: Zone-wise

Chart-6.1.2: % agree with its easy to escape / get away despite being rude with elders: State

capital wise

Chart-6.1.3: % agree with its easy to escape / get away despite being rude with elders: Tier-wise

69%60%

49%

69% 66% 64%


Its easy to escape / get away despite being rude

16%

62% 61% 64% 63%71%

92%85%

74% 78%

36%

64%


62%74%

67%60% 64%



Base: Total

Base: Total

Base: Total

37

Nationally, 44% of elders have experienced abuse (self/other elders) in public places. 57% in South

have experienced abuse (self/other elders) in public places. In Bangalore such abuses are reported

by 70% of elders and in Hyderabad its 60%.

Chart-6.1.4: % have experienced abuse (self/other elders) in public places: Zone-wise

Chart-6.1.5: % have experienced abuse (self/other elders) in public places: State capital wise

Chart-6.1.6: % have experienced abuse (self/other elders) in public places: Tier-wise

40% 43%34%

57%

39% 44%


Have experienced abuse (self/people of similar age) in public places

23%

52%

33%

49%

30%

70%

23%

59% 60%

26% 26%

44%

Have experienced abuse (self/people of similar age) in public places

43%53%

41% 43% 44%


Have experienced abuse (self/ other elders) in public places

Base: Total

Base: Total

Base: Total

38

Nationally, 53% of elders think that Indian society discriminates against elders. 71% of elders in East

and 61% in South think the same. Among cities, 9 out of 10 Hyderabad and almost 8 out of 10 in

Kolkata think Indian society discriminates against elders. In Tier-1 (54%) and Tier-2 (68%) such

perceived discriminations are higher compared to Tier-3 (31%).

Chart-6.1.7: Indian Society Discriminate against Elderly: Zone-wise

Chart-6.1.8: Indian Society Discriminate against Elderly: State capital wise

Chart-6.1.9: Indian Society Discriminate against Elderly: Tier-wise

71%58%

43%

61%

30%

53%


Indian Society Discriminate Against Elderly

19%

78%

29%

49%40%

60%52% 55%

90%

70%61%

53%


54%68%

31%

58% 53%



Base: Total

Base: Total

Base: Total

39

More than 1 in 2 feel distressed and feel helpless when people behave rudely in public places.

Bangalore has the highest figure with 76% of feeling distressed followed by Lucknow (73%) and

Mumbai (65%).

Chart-6.1.10: % agree feel distressed and helpless when people behave rudely in public places:

Zone-wise

Chart-6.1.11: % agree feel distressed and helpless when people behave rudely in public places:

State capital wise

Chart-6.1.12: % agree feel distressed and helpless when people behave rudely in public places: Tier

-wise

60%

54%

63%

55%57% 58%


Feel distressed and helpless when people behave rudely in public places

50%53%

65%

41%

53%

76%

48% 51%58%

73%

58% 58%


57%74%

48% 54% 58%



Base: Total

Base: Total

Base: Total

40

61% of elders in East say that elders not dressed well invite more rudeness from others. Nationally,

the figure is 52%. Guwahati (77%), Bangalore (70%) and Kolkata (62%) have highest proportion of

elders endorsing this statement.

Chart-6.1.13: % agree an elder not dressed well invites more rudeness from others: Zone-wise

Chart-6.1.14: % agree Elder not dressed well invites more rudeness from others: State capital wise

Chart-6.1.15: % agree an elder not dressed well invites more rudeness from others: Tier -wise

61%50% 47% 54% 46% 52%


An elder not dressed well invites more rudeness from others

38%

62%

42% 38%

53%

70%

44%

77%

57%

43%

24%

52%


50%68%

47% 50% 52%



Base: Total

Base: Total

Base: Total

41

At national level, 54% of elders say that a younger person is attended before an elder in a shop. This

proportion is higher in East (77%) and South (67%). 86% in Bhubaneshwar, 79% in Bangalore and

Hyderabad and 78% in Guwahati endorse this view.

Chart-6.1.16: % agree in a shop, the younger person is attended to first than elder: Zone-wise

Chart-6.1.17: % agree : In a shop, the younger person is attended to first than elder: State capital

wise

Chart-6.1.18: % agree in a shop, the younger person is attended to first than elder: Tier-wise

77%54%

24%

67%

39%54%


In a shop, the younger person is attended to first than elder

12%

67%

32%

52% 53%

79%86%

78% 79%

31% 31%

54%


54%

52%54%

54% 54%



Base: Total

Base: Total

Base: Total

42

A significant majority, 61%, agree that people get impatient with Elders for being slow. This

proportion is the highest in Bangalore, 82%, and in the North-East, 74%.

Chart-6.1.19: % agree since elders are slow, people get impatient with them: Zone-wise

Chart-6.1.20: % agree since elders are slow, people get impatient with them: State capital wise

Chart-6.1.21: % agree since elders are slow, people get impatient with them: Tier -wise

60%74% 67% 59% 55% 61%


Since elders are slow, people get impatient with them

56% 58%53%

46%

60%

82%

55%

70%62%

74%79%

61%


60%70%

51%74%

61%



Base: Total

Base: Total

Base: Total

43

7.0. Support system: Family and friends

The most important support system for elder is the family. In alignment with national figure (72%),

78% in North and 77% in West share unpleasant encounters and treatment first with their family. In

East, 30% of elders, highest among all zones share with friends as well.

Chart-7.1.1: Sharing unpleasant encounters and treatment -First to share with: Zone-wise

Chart-7.1.2: Sharing unpleasant encounters and treatment - First to share with: State capital wise

Chart-7.1.3: Sharing unpleasant encounters and treatment - First to share with: Tier-wise

8% 7% 3% 7% 3% 6%

62%73% 78% 71% 77% 72%

30%20% 19% 22% 20% 22%


With friends

With family

With no one

1% 7% 3% 8% 8% 2%11% 8% 15%

5% 6% 6%

66% 54%70%

69% 70% 80%

81%72% 61%

90%75% 72%

32% 38%27% 23% 22% 18%

8%20% 25%

6%20% 22%

With friends

With family

With no one

6% 6% 1% 7% 6%

69% 75% 83% 73% 72%

24% 20% 16% 20% 22%


With friends

With family

With no one

Base: Total

Base: Total

Base: Total

44

About half of the men (49%) men share the unpleasant incidents with wife whereas the same is only

32% among women sharing these with their husbands. Generally more women share these their

children (55%) compared to men (40%).

Chart-7.1.4: Comfortable in sharing unpleasant incidences within family: Zone-wise

Chart-7.1.5: Comfortable in sharing unpleasant incidences within family: Tier-wise

51%

27%

49%33%

53% 46% 47%

24%

43%34%

49%32%

40%

63%

44%63%

42% 50%35%

51%

45%53%

40%

55%

4% 3% 1% 1% 1% 1%13%

14%7% 10% 7% 7%

5% 7% 5% 4% 3% 2% 5% 10% 5% 3% 4% 6%

Nobody

Others

Children

Spouse

44%31%

72%

40%49%

24%

49%33%

49%32%

42%53%

25%

50%42%

61%

44%63%

40%

55%

9% 8%1%

3% 6% 12% 1% 1%7% 7%

5% 7% 2% 6% 3% 3% 5% 4% 4% 6%

Nobody

Others

Children

Spouse

Base: Total

Base: Total

45

8.0. Questionnaire

Project ISE (Indian Society and Elderly) Good morning/afternoon. Dear Sir/Madam, my name is __________. I am coming to you on behalf of MaRS Monitoring and Research Systems, a national level research agency. We are conducting a study on elders. I want to ask you a few questions on your experience when you step outside of your home. This will take only a few minutes of your time. Please note that your responses will be used for research only and will be kept confidential.

May we proceed?

Yes Continue

No Terminate

RESPONDENTS HOUSE/OFFICE ADDRESS- (Write in Capital letters)

RESPONDENT NAME SUR NAME:

HOUSE/BLDG NO. FLOOR NO.

Area STREET/ROAD NAME

PINCODE MOBILE

PHONE NO. (Res)

PHONE NO. (Off) Extn.

e-mail ID

FIELD CONTROL INFORMATION

PLACE OF INTERVIEW Home – 1 (CONTINUE) Other places -2 ( TERMINATE)

INTERVIEWER NAME

INT Start Time INT End Time Total Time (min)

TYPE OF INTERVIEW Face to face with pen and paper -1(CONTINUE) Others -2 (TERMINATE)

QUALITY CHECK DETAILS

BACK CHECK ACCOMPANIMENT DETAILS

DESG Yes No Date

SUP 1 2

Manager 1 2

Scrutinized 1 2

Important Note for interviewer: All response codes are to be encircled 3 and not ticked

R1. Can you please tell me which of these assets do you have at home?

R2. Interviewer to mark SEC depending on total numbers of assets

Assets detail Code SEC-A A SEC-B B SEC -C C

Colour TV 1 Mark ‘A’ if the

respondent house has 4 or

more assets

Mark ‘B’ if the

respondent house has 3

assets

Mark ‘C’ if the

respondent house has 2

assets

TERMINATE if the

respondent house has 1 asset or none of the

assets listed

Refrigerator 2

Washing Machine 3

Two Wheeler 4

Car/Jeep/Van 5

R3. Please tell education status of yourself

Below SSC/HSC 1 (TERMINATE)

SSC/HSC 2 Graduate/ Post graduate: General 4

Some College 3 Graduate/ Post graduate: Professional 5

46

A. Name of the cities

Metro Cities North - Non Metro West - Non Metro

City Code Lucknow 7 Ahmedabad 13

Delhi 1 Gorakhpur 8 Ujjain 14

Kolkata 2 Hissar 9 Satara 15

Mumbai 3 East - Non Metro South - Non Metro

Chennai 4 Bhubaneswar 10 Warrangal 16

Bangalore 5 Gaya 11 Kanchipuram 17

Hyderabad 6 Puruliya 12 North east - Non Metro

Guwahati 18

C. Age group Shillong 19

B. Gender

Male 1

Female 2

D. Type of living arrangements

Never married, staying with other family members

1

Never married, staying alone 2

Alone – widowed/divorced 3

With spouse only 4

With spouse and other members 5

With children 6

With other relations and non-relations 7

F. In last 3 months which of the following activities have you done by stepping outside

your home? Multiple answers possible

Availed public transport like bus, train, auto rickshaw, cycle rickshaw, rented car, taxi

1

Went shopping in malls, departmental stores, kirana stores, fruit/vegetable markets

2

Visited restaurants, cinema halls, theaters, cultural functions, community celebrations

3

Visited bank, post office, paid bills of electricity/phone/other utilities in person 4

Visited hospital, treatment centers, chemists shop 5

Regularly goes out for walk , places of worship 6

In QUESTION ‘F’, IF respondent CHOOSE NO code or single code TERMINATE

CONTINUE IF RESPONDENT HAS CHOOSEN MORE THAN ONE CODE

Below 60 1 TERMINATE

60-65 2

66-70 3

71-75 4

76-80 5

81 and above 6

E. Current occupation status

Full time employed/in business

1

Retired from job but part time employed/in business

2

Retired, not occupied at all 3

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G. Do you financially depend on other family members for your livelihood and other

necessities? Single answer

Yes : totally dependent 1

Yes : Partially dependent 2

No : I am financially independent 3

1 How often do you step out/ go out of home? Single answer

At least once in a day or more 1

4-5 times a week 2

2-3 times a week 3

About once a week 4

Less often 5

2 How much you like in stepping out/going out of home in general? Single answer

Like to go out a lot 1

Like it somewhat 2

Neither like or dislike, if I have to go out, will do so 3

Do not like it 4

Do not like at all 5

3 ASK ALL: Do you take public bus to travel? Yes 1 No 2

4 IF NO (Code ‘2’ in Q3) ASK, Do you think senior citizens in your town can comfortably travel in public buses?

Yes 1 No 2

5 IF YES (Code ‘1’ in Q3), How often you have been offered a seat because you are an older person? Here we are talking about normal seats apart from seats reserved for elders.

Almost always 1 Very often 2 Sometimes 3 Never 4

6 And what has been your experience with bus conductors and drivers?

Almost always good 1 Mostly good 2 Sometimes rude 3 Mostly rude 4

7 ASK ALL: Do you take METRO to travel?

Yes 1 No 2 No metro in town 3

8 IF NO (Code ‘2’ in Q7) ASK, Do you think senior citizens in your town can comfortably travel in METROS?

Yes 1 No 2

9 IF YES (Code ‘1’ in Q7) ASK, How often you have been offered a seat because you an older person? Here we are talking about normal seats apart from seats reserved for elders.

Almost always 1 Very often 2 Sometimes 3 Never 4

10 ASK ALL: Do you take morning or evening walks regularly or sometimes?

Yes 1 No 2

11 IF YES (Code ‘1’ in Q10), How people in general behave with you when you are walking? Single answer

Always offer help and courteous (polite) 1 Sometimes offer help and courteous (polite) 2

Generally don’t pay attention 3 Have some rude experiences from people 4

12 ASK ALL: When you visit banks, how do the bank staffs behave with you? Single answer

They give you good treatment because you are an elderly person 1

They particularly behave badly with you though you are an elderly person 2

They behave with you same as they do with anyone else 3

Do not visit banks 4

13 IF VISITED BANK (code ‘1’/’2’/’3’ in Q12), what has been your experience with other customers in the bank? Single answer

48


14 ASK ALL: When you visit Post offices, how do the staffs behave with you? Single answer




Do not visit post offices 4

14A IF VISIT Post Office (code ‘1’/’2’/’3’ in Q14) - what has been your experience with other customers at the post offices? Single answer


15 When you go to buy medicines at the chemists, how does the staff behave with you? Single answer




Do not go/have not gone in a long time 4

16 IF VISIT CHEMISTS (code ‘1’/’2’/’3’ in Q15) - what has been your experience with other customers at the chemist? Single answer


17 When you go to buy vegetables at the market, how does the vendor behave with you? Single answer





18 When you go to a mall, how do the security and other mall staff behave with you? Single answer





19 When you visit a government hospital for a treatment, how does hospital staff treat you? Single answer

Have never gone to a government hospital 1

They are courteous and helpful because you are an elderly person 2



20 When you visit a Private hospital for a treatment, how does the hospital staff treat you? Single answer

Have never gone to a private hospital 1




21 When you go to pay bills like electricity bill and others, how do other people in Q treat

49

you? Single answer

Have never gone to pay any bill 1




22 Elderly people face many challenges when they step out of house. I am reading out some of them. For each tell me, if it is a serious challenge for you or some challenge for you or no challenge at all? Single answer for each row

Serious challenge

Some challenge

No challenge

22a.Behavior of motorists on the road 1 2 3

22b. Behavior of 2 wheeler drivers on the road 1 2 3

22c. Safety and security issues including law and order 1 2 3

22d. Others- specify 1 2 3

23 What are the top 3 concerns you have when you step outside your home? (Single answer for each column) Show Card 1

23a.First concern (Single

answer)

23b. Second concern (Single

answer)

23c. Third concern (Single

answer)

Accidental mishaps due to negligence of others 1 1 1

Lack of medical help in emergency 2 2 2

Being cheated by others financially 3 3 3

Misbehavior by fellow travelers, people on street 4 4 4

Inadequate rest rooms/lavatories 5 5 5

Theft , snatching of money and valuables 6 6 6

Others concern- specify 7 7 7

24 What precautions have you taken or can you take to avert risk when you step outside your home? Multiple answers possible

Avoid stepping out as far as possible 1

Take help of someone as escort / attendant 2

Avoid carrying valuables as far as possible 3

Got enrolled / registered in elders support group 4

Use mobile phone with emergency contact information of relatives and police 5

Carry contact details , health details and list of medicines 6

Others please specify 7

25 With who do you generally first share unpleasant encounters and treatment, in case it happens with you, when you step outside your home? Single answer

With no one…. Generally I don’t share such unpleasant incidents with anyone 1

Share with my immediate family members 2

Share with a particular friend 3

Share with a group of friends 4

Share with my senior citizen group 5

50

Share with my neighbour 6

Other please specify 7

26 Within your family with whom are you most comfortable in sharing unpleasant encounters, behaviors and treatment in case it happens with you when you step outside your home? Single answer

Spouse 1 Children 2

Grandchildren 3 None 4

Other please specify 5

27 In your opinion, does Indian society discriminate against elderly? Single answer

Yes 1 No 2

ASK 28, 29, 30 ONLY IF RETIRED and NOT OCCUPIED CURRENTLY (Code ‘2’/’3’ in QE)

28 Do you want to work? Yes 1 No 2

29 Have you ever applied for a job post retirement? Yes 1 No 2

30 ASK IF YES (CODE ‘1’ in Q29) What was the response or outcome of the job you applied last (most recently)? (Single answer)

I got no response 1

I was told I’m not eligible to apply for the job because of my age 2

My application was shortlisted for interview but I didn’t get the job 3

I was selected but did not join because of the low remuneration 4

I was selected but did not join because of the working hours, workplace distance or nature of job

5

I was selected and joined but didn’t continue because of the adverse work culture within organization

6

I joined and continued for some time before I resigned due to my personal reason 7

ASK ALL

31 I am going to read aloud some statements. For each statement, please tell me if you agree or disagree with it ((Single answer for each statements in row)

Statements Agree Disagree

(Q31a) In our culture it is easy to escape / get away despite being rude to elders

1 2

(Q31b) I have experienced abuse to me or people of my age in public places 1 2

(Q31c) Since elders are slow, people get impatient with them 1 2

(Q31d) If an elder and a younger person are in a shop, the younger person is attended to first

1 2

(Q31e) People generally stand up to protest rude behaviour against elderly on the spot

1 2

(Q31f) I feel distressed and helpless when people behave rudely with me in public places

1 2

(Q31g) An elder not dressed well invites more rudeness from others 1 2

32 Can our senior researchers contact you to discuss more on your experience when you step out of home? They will contact you only if required at later stage of the study.

Yes 1 No 2

Thank the respondent and close interview

Documents

How India treats its Elderly - Silver Inningssilverinnings.in/wp-content/uploads/2017/06/How...India. In 2017, HelpAge India carried out the survey with the objective of understanding