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How Do I Say That?Laura Poole
#ACESHowDoISay@lepoole
© 2018 Laura Poole
#ACES2018
TrickySituations
© 2018 Laura Poole
Deliveringbadnews
Raisingrates
Firingaclient
#ACESHowDoISay
KeyPrinciples
© 2018 Laura Poole
##ACESHowDoISay
WhoGetstheMessage?
© 2018 Laura Poole
Framing WIIFM Language
#ACESHowDoISay
PracticeMannersandPositiveSpin
© 2018 Laura Poole
Youthink:“ThisistheworsttextI’veeverseen.There’snowayI’mworkingonit.”
Yousay:“Iwantyoutohavethebestfinalproduct,andIthinkanothereditorwould
serveyoubetter.”
#ACESHowDoISay
Sometimes:BeFirmandBlunt
© 2018 Laura Poole
#ACESHowDoISay
SpecificExamples
© 2018 Laura Poole
#ACESHowDoISay
LatePayments
© 2018 Laura Poole
Nice• Couldyoupleasecheckonthisinvoice?
Firm• Theinvoiceisnowpastdue.Canyouexpeditepaymenttostaycurrent?
Mad• Thisinvoicehasbeensenttocollections.
#ACESHowDoISay
RaisingYourRates
© 2018 Laura Poole
“Mynewratesare…”
Negotiatewithexistingclients
Backupyourcasewithfacts
#ACESHowDoISay
Rejecting/LeavingaProject
© 2018 Laura Poole
“Yourprojectwouldbenefitfromadifferentkindofediting.”
“Thisworkfallsoutsidemyrealmofexperienceandskills.”
“Thescopeoftheprojecthaschanged… ”
#ACESHowDoISay
FiringClients
© 2018 Laura Poole
“I’mnotavailable.”(repeat)
“I’mspecializinginanewarea.”
“Takemeoffyourfreelancerlist.”
#ACESHowDoISay
ApplyingforaJob/Gig
© 2018 Laura Poole
Highlightskills
Describerelevanttasks
Learnwhatyouneedto
#ACESHowDoISay
“OnlyProofreadIt”
© 2018 Laura Poole
#ACESHowDoISay
“I’lltakealookandseewhatitneeds.”
“I’llgiveitastandardedit.”
“Imaintaincertaineditorialstandards.”
ReportingPlagiarism
© 2018 Laura Poole
Contactclientimmediately.
Be clearabouttheproblem:givepassages,linkstooriginals.
Askforguidance;escalateifnecessary.
#ACESHowDoISay
