How Cisco IT Is Making Fast IT Real

18 March 2015

John Manville SVP, Cisco IT - Global Infrastructure Services

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The IT Opportunity Why does IT cost

so much?

Is my customer’s

data at risk?

Why do you take so

long to deploy my

new applications?

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Cisco Information Technology

Cisco Performance Measurements

Architecture-Led Services Operating Framework

Power the #1 IT Company

Future proof our business through adaptive services

Adaptive Experience:

Pervasive Experience Upgrade

Growth Speed Productivity

Software and

Cloud Capabilities

Adaptive Technology: Internet of Everything

Unified Architecture Advantage

Adaptive Process: Commercial Transformation

Field Enablement Next-Generation

Collaboration Platform IoE Foundation

Adaptive People: Workforce Development S

V

E

M

Continuous Delivery Process and Mindset

Stakeholder

Experience Security Resiliency

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Continuous Delivery Results

All IT Metric Wave 1

Baseline

Wave 1

Actual

Wave 2

Baseline

Wave 2

Actual

Total

Baseline

Total

Actual

Speed

(Story + Enhancements) 238 308 472 550 710 858

Cost

(Cost per Story/

Enhancement)

$54,659 $48,753 $16,736 TBD $29,448 TBD

Quality

(P1+P2 Count)

(Duration Hours)

7 P1s –

15 Hours

141 P2 – 2,382

Hours

4 P1s –

29 Hours

117 P2s – 1,847

Hours

3 P1s –

9 Hours

135 P2s – 2,321

Hours

3 P1s –

11 Hours

152 P2s – 2,284

Hours

10 P1s –

24 Hours

276 P2s – 4,703

Hours

7 P1s –

40 Hours

269 P2s – 4,131

Hours

Services Reporting Data: 23 of 66 (35%) • Wave 1 = 8 of 27 • Wave 2 = 16 of 39

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Challenges Facing IT You want what?

When???

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Infrastructure Challenges

Speed of Delivery

Operational Excellence

Application

and Service

Migration

Security Total Cost

of Ownership End-User

Experience

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ACI in Cisco’s Internal Cloud

Orchestration

Cisco ONE Enterprise Cloud Suite

Self-Service

Service Catalogue

Proof of Concept

Jane Infrastructure Solutions Architect

10% 20%

80%

Jim Application Developer

10%

Security

Fabric Enabled

Data Centre with ACI

ACI ACI ACI

ACI ACI ACI ACI

Storage

Compute

Platform as a Service

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What Does Fast IT Mean for Infrastructure?

Continuous Delivery

Understand and lower TCO by service

Pervasive security with regular reviews

Application Centric Infrastructure (ACI)

Automated self-service for application teams

Automated testing and certification of code

Focus on asset utilisation

Innovate in our WAN network technology

Organisational changes, new skillsets

Virtual Acceleration Teams

Fast IT mindset change-management

Robust feedback and input to product BUs

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Speed of Delivery

Operational Excellence

Application

and Service

Migration

Security Total Cost

of Ownership

End-User

Experience

Business Outcomes

End-to-End

Infrastructure

Programmability

Integrated

Security

Lower

TCO

Seamless

Workload Mobility

Policy-Based

Learning Network

Intuitive Catalogue

Driven

Infrastructure Challenges

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Cisco Infrastructure Team Journey

Network Security Compute Storage Operations Design

Network

Unified Communications / Video

Infrastructure as a Service

Virtu

al S

erv

ice T

eam

s Implementation Architecture

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Infrastructure Organisation of the Future

Head of Infrastructure

Continuous

Delivery

ACI and

IoE

Business

Strategy and

Security

Automation

Software

Development

Architecture

and Design

Implementation

and Operations

Data Centre

Service

Network

Service

Unified

Communications

and Video Service

Large Programs Services Cross-Service Functions

Virtual Acceleration Teams

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Q&A

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Option 2

Thank you.