Hotel India Varanasi

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PROJECT REPORT ON

HOTEL INDIA IN VARANASI

In Partial Fulfillment ofBHMCT Programme ofIHM MEERUT.

SUBMITTED TO SUBMITTEDBY

PraveenKumar Singh

Roll No.BHMCT 4th

SEMESTER


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DECLARATION

I undersign PRAVEEN KUMAR SINGH, the student of IHM Meerut in

BHMCT 4th Semester. hereby declares that this report is my own work and

has been carried out under the supervision of ..

The work has not been previously submitted to any other university forany examination.


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ACKNOWLEDGEMENT

It is really a matter of pleasure for me to prepare this report at the

BHMCT 4th Semester. So it is my duty to thank all those who had helped me

directly or indirectly in all possible ways.

I am very much thankful to the manager and receptionist of HOTEL

INDIA, for being helping in understanding all the details for preparation of

this report.

I also thank to my family for helping me every time on my way.


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PREFACE

BHMCT Degree is concerned with the study of business Administration

of various activities in India. Industries of all kinds need good trained

administrators so this course..

India is a developing country in the world. Industrial activity plays an

important role in economic development of our country, so it is very crucialto study the same.

In the BHMCT course, we have a special subject for practical training of

business firm. Training in a firm has indeed been very faithful and very

interesting for the student. This training makes is easy to understand the

working firm. It was a good experience for me to visit the firm.


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INDEX

GENERAL INFORAMTION

SERVICE DEPARTMENT

MARKETING DEPARTMNET

FINANCE DEPARTMENT

PERSONNEL DEPARTMENT

FUTURE PLANS

SWOT ANALYSIS

CONCLUSION

SUGGESTION

BIBLIOGRAPHY


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GENERALINFORMATION


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Introduction

History

Form of business

Size of unit

Location

Registered office


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Introduction

In a Varanasi city, people are crazy for hotels. So many luxurious hotels

are there. The HOTEL INDIA is one of the most prestigious hotels of the

city.

It is a three*** hotel of Varanasi. It is a hotel as well as restaurant. I

being a citizen of Varanasi like this hotel for its every dish which served

with welcome drink. In a HOTEL INDIA, prestigious staff and experienced

persons are available.


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History

The name of the organization is HOTEL INDIA and property name is

India Hotel Pvt. Ltd.


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SIZE OF UNIT

There are three parts on the basis of size.

Small Scale Industry:All the industrial unit whose capital investment on plant and

machinery is up to Rs. 3 crores is known as Small Scale

Industry.

Medium Scale Industry:All the industrial unit with the capital investment of more than

Rs. 3 crores and up to about Rs. 100 crores are classified as

Medium Scale Industry.

Large Scale Industry:All the industrial unit with the capital investment of more than

Rs. 100 crores are known as Large Scale Unit.

The HOTEL INDIA is a Medium Scale Unit.


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LOCATION

ADDRESS:

HOTEL THE INDIA HOTEL

59, Patel Nagar Cantonment, 221002 Varanasi

Photos

,

Telephone no:

912812240950

WEB:

www.hotelIndia HotelVaranasi .com
http://www.hotelsone.com/scripts/php/popupHotelPhotos.php?intHotelId=325411&strLang=enhttp://www.hotelharmonyrajkot.com/http://www.hotelsone.com/scripts/php/popupHotelPhotos.php?intHotelId=325411&strLang=enhttp://www.hotelharmonyrajkot.com/


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This location is convenient location for them because in the

heart of the city, 2 kms from air-port, 1.5 kms from railway

station.

SERVICE

DEPARTMENT


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INTRODUCTION

Especially in case of hotel if the food or facilities are not good who are

going to have lunch or dinner over there? Obviously no one. The entire

reputation of hotel depends on food and service provided by it. So hotels

handle the services carefully. Here, in the India Hotel service department is

also handle carefully.


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Equipments

LCD multimedia projector

Tripod screen

Computer system

Internet access

Background music system

D.J. system

DVD,VCD,CD player and VCR

TV and Telephone Over head projector

Slide projector

Laser pointer

White board

Conference kits


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SERVICES

The HOTEL INDIA is the hotel and restaurant. So the main products are

various dishes of restaurant and various facilities of hotel. The restaurant is

internally styled to provide you a thoroughly restful, totally pampered,

marvelous ambience with superb hospitality.


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PRODUCT MIX

1. Room facility

A) Suits:-

Huge room with king size bed, spacious sitting area dinning table,

refrigerator, large screen television with prime satellite channels on

revolving top, huge bathroom with round bathtub and shower 24

hours. Hot and cold water and various toiletries shop, shampoo,shaving kit with after shave lotion, shaving foam tooth brush, tooth

paste etc. Suitable for family, newly married couple or senior

executive.


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B) Executive deluxe room:-

King size bad, spacious sitting area, refrigerator, television with prime

satellite channels on revolving top, bathroom with tub and shower, 24

hours. Hot and cold water and various toiletries suitable for couple,

family and senior executive.

C) Deluxe room:-

Separate two single bed, spacious sitting area, refrigerator television

with prime satellite channels on revolving top, bathroom with tub and

shower, 24 hours. Hot and cold water and various toiletries suitable

for executives.


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2. Facilities

Running hot and cold water round the clock

Telephone with std dialing and net connectivity

Color television with satellite channels

Round the clock room services

Multi cuisines eating options

Laundry and dry cleaning services

Foreign currency exchange

Safe deposit lockers

Communication : fax, e-mail, net chamber

Travel desk

Car parking area Doctor on call

Banquet and conference facilities

Large hall 150(auditorium style)

Small hall 150(auditorium style)


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FOOD QUALITY CONTROL

As the HOTEL INDIA is 3star hotel, it is concerned with quality of its food

and services. Its food is of course of best quality and services are also takencare of.

The owner of the HOTEL INDIA is very much concerned about the

reputation of hotel, so he surely takes care of food and services.


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FOOD PREPARING SYSTEM

Hotel the India Hotel has well-equipped kitchen with all modern facilities of

cooking. It is behind the hotel.


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MARKETING

DEPARTMENT


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INDEX

Introduction

General marketing

Sales promotion

Services

Pricing policy

Main competitors


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INTRODUCTION

Marketing is process of planning and executing the conception pricingpromotion and distribution of ideas, goods and services to create

exchange that satisfy individual and organizational goals.

Generally in small or medium scale unit the function of marketing is

carried out by the owners of business or marketing manager.

PHILIP KOTLER defines a market as, An idea for potential

exchanges.


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GENERAL MARKETING

General marketing in hotel the India Hotel is done through newspaper,

letters, personnel approach, internet etc.


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SALES PROMOTION

It is that kind of marketing activity that increases sales volume. Today

sales promotion is a necessary and not merely a luxury or a fashion.

To facilitate sales promotion of company, some consumer service

should be taken care of. Hotel the India Hotel also takes such care. It

gives credit facilities to its regular customer in which a part payment

is to be paid in cash and outstanding can be paid within given period

time. It depends on situation.


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SERVICE

For the purpose of good marketing hotel the India Hotel offers sales

services like 24 hours, room service, safe deposit vaults, doctor on call

and free transfer to the destination to make consumer stay

comfortable.


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PRICING POLICY

Pricing policy means the company adopts its pricing method on it decidesthe price of its product taking in consideration. Price involves all cost of

production and profit margin. Every company is required to decide or adopt

the pricing method. Pricing policy of hotel the India Hotel is depend on cost

of food and other room services cost of maintenance of hotel building and

staff. As per as hotel the India Hotel concerned they are having fixed of

rooms.

ROOMS- SINGLE OCCUPANCY-DOUBLE OCCUPANCY

Deluxe 1295 1795

Executive 1495 1995

Deluxe

Suite 2000 2500

Extra 400s

Person


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MAIN COMPETITORS

In Varanasi , there are many hotels all area over city. All thehotels of Varanasi are the competitors of the hotel the IndiaHotel. All the hotels like their own hotel silver palace, hotelk-rose, hotel galaxy, hotel imperial palace and many more.


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FINANCE

DEPARTMENT


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INDEX Introduction

Financial planning

Organization chart

Capitalization


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INTRODUCTION

Finance is life-blood of business. We need finance for establishing

running and also for expansion of organization. It is also needed for

establishing running and also for the production of goods and services as

well as their distribution. It is available in form of working capital or fixed

capital. It can be for short term and long term.

Finance is that administration area or set of administrative function inan organization which relate with the arrangement of cash and credit, so that

the organization may have the means to carry out its objectives as

satisfactorily as possible.

Financial management is that specialized function of general

management of finance and its effective utilization for the achievement of

common goals of organization. It covers functions of acquisition funds as

well as its allocation of funds for various uses. Thus, it is viewed as an

integral part of overall management.


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FINANCIAL PLANNING

Financial planning is done to perform financial activities in order to

achieve basic objectives. A business is started with an aim to earn maximum

profit and that to with less input. Financial planning is done so that sufficient

quantities of funds are used wisely.

No. of employees-200

Total turnover-5 crore

Budget-3% of turnover

Profit margin-ranging between 25% to 30% of last year

Bankers-iod

Accounting system-double entry

Accounting program me-ids


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ORGANISATION CHART

FINANCE MANAGER

A/C STAFF COMPUTER

STAFF


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CAPITALISATION

The term capitalization or the valuation of capital includes the capital

stock and debenture.

Capital is most required thing for any business sufficient quantity

should be made available not more or less. Capitalization includes both the

ownership and borrowed capital.

FIXED CAPITAL:

Land and Building-3.5 crore

Plant and Machinery-3 crore

Vehicle-12 vehicles

Furniture and Fixture-1crore

Rate of depreciation-10% depends on nature of assets.

WORKING CAPITAL:

Cash: 10 lakhs

Debtors :2% of turnover


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PERSONNEL

DEPARTMENT


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INDEX

Introduction

No. of employees

Training and development

Wages and salaries

Recruitment and selection

Personnel records


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INTRODUCTION

In all business concern there is one common element i.e. human

resource work force of an organization is one of the most important part

inputs of components. It is rightly said that people are single most important

assests. Management function is becoming increasing specialized.

Personnel functions are particularly interested in personnelrelationship and interaction of employees human relationship.


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NO. OF EMPLOYEES

Hotel the India Hotel has about 200 employees in its staff. The

working hours for them are 8hours then after shift changes. There is no of

day in a weekend and employee should work also in festivals.


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TRAINING AND DEVELOPMENT

Training is an organized procedure for increasing the knowledge and

skill of employees for better performance on current job and prepares them

for and interested job.

Development is a relative process. It concerns not only those activities

which improve job performance but also which ring growth of personalityhelps an individual growth towards maturity and actualization of their

potential capacity.

In HOTEL INDIA, they train their employees for their service. They

train their both old employees and new employees internally and externally.

They also train them for any situation, the hotel suffer. i.e. fire-fighting.


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WAGES AND SALARY

Wages are payment made to the employees as compensation for

organization. Although wages includes salary yet slight difference is there in

wages and salary. Wages has directly relationship with production while

salary on the other hand is remuneration paid to clerical managerial

supervisory staff. The main objective of such wages and salary

administration is to control the cost to establish affairs and equitableremuneration to all.

Wages and salary in hotel the India Hotel are provided according to

Government Act. They give salary on monthly basis.


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RECRUITMENT AND SELECTION

Well qualified and skilled work force can enable the company to

climb ladders of success. It is the primary duty of personnel department to

procure the right person for right job from right source at right cost.

In the HOTEL INDIA, recruitment is done by giving advertisement

in news paper and internet. Then HR manager and general manager selectthem.


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PERSONNEL RECORDS

Personnel records mean history of employees. Each and every

organization has to maintain a systematic record of its information about

personnel regarding their job, recruitment, selection, demotion, transfer,

promotion, test-score, periodical appraisal, wages-salary, pensions, P.F.,

employee services and benefits safety provisions, labour disputes etc.

Hotel the India Hotel maintains information about its employees like

address proof, past records like previous job, attendance, records, salary

master register etc.

They maintain all these records by using file system in computer.


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FUTURE

PLANS


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FUTURE PLANS

Future is uncertain. But in business, future plan is must. There is a

proverb in the root of business, or even in every field, where there is a will,

there is a way because life without will is like a body without soul.

Hotel the India Hotel has also a aim or future plan to establish moreand more hotels in developed cities as Ahmedabad and Vadodara.


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SWOTANALYSIS


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SWOT ANALYSIS

Strength:-

The main strength of the India Hotel is unique services provided

by them. Its goodwill is also its best strength.

They have the loyalty of employees, loyalty of customers and latest

technology.

Weakness:-

The one and only weakness of HOTEL INDIA is that the local staff do

not work in hotel.


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Opportunity:-

The main opportunity every business are festivals. Hotel the India Hotel

utilizes the opportunities very nicely.

Threats:-

Hotel the India Hotel is basically a restaurant. So, it always has to keep a

watch on quality of food and also on other services.


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CONCLUSION


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CONCLUSION

Situated at the commercial hub are of city, this hotel is one of the best

hotel of Varanasi . The quality of food, quality of services provided over

here can be kept in the best category. The cooperation of its owners and staff

members is incomparable. Hotel the India Hotel worth to be given a title of a

3 stars hotel and may be in future it may become a five stars. It has created

its own place on hotel business.


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SUGGESTION


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SUGGESTION

As a student, I am yet too young to give any suggestion to suggestionsto such a big unit. They are running hotel the India Hotel in the best possible

manner. But the only thing catches mind is the structure of building. The

hotel has their best facility among every hotels of Varanasi but all these are

not visible from outside, so that might be hurdle in attracting the customers.


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BIBLIOGRAPHY


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BIBLIOGRAPHY

1. Management of Business Organization- Sherleker

2. Marketing Management - Philip Kottler

Documents

Hotel India Varanasi