HOTaction - Autumn 2012

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Hot TopicsWarehouse Relocation

Interview with Professor Tim DwyerApplying Technology Supplement –

includes more about BIMBryn Alyn School Project

Where’s Watty? Competition

B A X I C O M M E R C I A L D I V I S I O NAUTUMN 2012

Baxi Commercial Division, Wood Lane, Erdington, Birmingham B24 9QPTel: 0845 070 1055 • Fax: 0845 070 1059 • Sales: 0845 070 1056 • Technical: 0845 070 1057 • Service: 0845 070 1058

Don’t getleft behindBIM:

COMMENT

2 HOTaction AUTUMN 2012

� It was not surprising to learn recentlythat Edinburgh had been rocked by a

legionella outbreak, with fatal consequences.Such incidents, though thankfully exceptional,are sadly predictable in a challengingeconomy, given that building maintenancebudgets are often one of the first to be cutin the quest for operational savings.

When an outbreak does occur, it servesas a sharp reminder that there are goodreasons for having in place, and adheringto at all costs, regular scheduledmaintenance for all building servicesequipment. At the very least this willprolong its service life and ward off theday when the full cost of replacementwill be necessary. However, much moreimportant is the need to ensure thatenergy using equipment is functioningat its most efficient in compliance withlegislative obligations incumbent uponbuilding owners and operators. Morevital still is the overriding duty to ensurethat building services systems that areconnected to utilities, or can affectthe domestic hot water supply andthe air quality, are not a hazard to thebuilding’s occupants.It is therefore never an option, forinstance, to delay checking essentialfilters in air conditioning systems, to notappropriately treat water in coolingtowers (a possible cause of the mostrecent outbreak of legionnaires’ diseasein Scotland) or to run fewer pasteuri-sation cycles in domestic hot watersystems that eliminate the conditionsin which legionella bacteria can exist.The design and operating principlesof Andrews Water Heaters ensure closelycontrolled water temperature andcarefully regulated water flow thatprevents stratification and ensures aneven temperature throughout the tank.These in-built features afford protection

against the colonisation of legionellabacteria within the unit and comply withL8 approved code of practice.Nevertheless, when advising on thesizing of equipment, and againhighlighted within the Andrews WaterHeaters installation manual there is therequirement for a pasteurisation cycle atpredetermined periods. Also, should asmall reduction in temperature in the hotwater supply be considered as a meansof saving energy costs, any appraisal ofthe hot water supply temperature fromthe water heater and distribution circuitsmust be carefully considered with dueregard to Legionella prevention and therequirements of HSE ACOP L8.Great care must be taken to ensure thatthese guidelines continue to be strictlycomplied with at all times. This is why wemake available our expertise at systemdesign stage and offer all our customersan optional service contract, not only onAndrews Water Heaters, PottertonCommercial and Baxi-SenerTec UKproducts installed but, if required, on theentire plant room equipment. Please seethe back cover for more details.

Paul HardyManaging Director,Baxi Commercial Division

Maintainingvigilance

C O N T E N T S

REGULARSComment Page 2

News Page 3

Competition and Winner Page 14

Knowledge Bank Page 15

PROJECTSBryn Alyn School Page 8

Loft Theatre Page 13

FEATURESBehind the Scenes –Spotlight on Sales Page 6

Applying TechnologySupplement Centre section

• The Energy Question

• BIM – It’s All About the Content

• Legislation Updates

Interview with ProfessorTim Dwyer Page 9

Community Challenge Finalists Page 11

Awards Page 12

Job Well Done Page 14

CPD Courses Page 15

Cover Story

www.baxicommercial.co.uk Win

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iPad

2!

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Hot TopicsWarehouse Relocation

Interview with Professor Tim DwyerApplying Technology Supplement –

includes more about BIMBryn Alyn School Project

Where’s Watty? Competition

Don’t getleft behindBIM:

B A X I C O M M E R C I A L D I V I S I O NAUTUMN 2012


BIM: Building InformationModelling – it’s all aboutthe content. See inside,Page ii of the ApplyingTechnology Supplement.

Contact the Editorial TeamRebecca JohnsonHead of Marketing andCommunicationsUK & Ireland

Jeff HouseApplications Manager

Thank you for taking the time to read our latest news. We would very much like to hearyour views on any industry topic so, if you have any thoughts or suggestions, simplycontact Rebecca or Jeff by emailing: [email protected] can also follow us on Facebook and Twitter.

www.facebook.com/baxicommercialdivision www.twitter.com/baxicommercial

HOTaction AUTUMN 2012 3

NEWS

“With the Baxi Commercial Division officesalready located at this address, it is anticipatedthat the consolidation of these operations withinthis 174,958 sq ft building will bring improvedcommunications and more efficient procedureswhich will prove beneficial to all our customers.It also means that all the advantages of the BaxiCommercial Division “one-stop-shop” are literallyavailable from under “one roof”. The 92,947 sq ftwarehousing space that the Erdington siteaffords will also support plans for the continuedgrowth of the business.The move has been made possible by ValorFires vacating the building following its recentacquisition by Glen Dimplex and the transfer ofits operations to Ireland. Further space releasedwill be utilised for training purposes. The BaxiCommercial Division Training Academy is alreadybursting at the seams having nearly doubled thedifferent types of products installed that havecome on stream since it first opened in 2007.With further brand new types of product andnew additions to existing ranges beingintroduced this year alone, it will be necessaryto physically extend the training plant room.There are also plans to enlarge and refurbishthe presentation area, to allow greater flexibilityin accommodation for the theoretical aspects oftraining. When not required for courses, it will bepossible to extend its use to customers for stafftraining and for meetings.”

Warehouse Relocation

Paul Gussin, Supply ChainManager, who has overallresponsibility for thewarehouse and projectmanaged the move.

�We are pleased to announce that with effect from 2nd July 2012 our warehouse facilitytransferred from its former location in Wednesbury to the Baxi Commercial Division

Headquarters building at Wood Lane, Erdington, Birmingham, B24 9QP. You can see fromthe maps just how close the new warehouse is situated to the M6 motorway and howcentrally placed, right at the hub of the nation’s arterial routes. Paul Gussin, Supply ChainManager, explains.

Stock moving in to consolidate operations

REGIONAL EVENTS

Don’t miss The RenewablesRoadshow 2012� This is the second year that the Renewables Roadshow

has brought, to a centre near you, a comprehensivedisplay of energy efficient technologies from across thedomestic and commercial HVAC sector.Baxi Commercial Division is aboard once again and will be promotingappropriate solutions that are available through our ‘one-stop-shop’ facility,supported by knowledge and expertise from early project design stagethrough commissioning to full boiler house service contracts.“Renewables and LZC technologies are such an important part of our

business now and are evolving, which means visitors are likely to seeinnovation at an annual exhibition of this type,”observes Rebecca Johnson,Head of Marketing & Communications. “We signed up to take part in the2011 Renewables Roadshow which had a vibrancy about it and providedtangible responses for us to follow up afterwards that convinced us weshould not miss the chance to exhibit again this year.”The Renewables Roadshow is the national exhibition that visits yourregion. This year it offers twice as many presentations, seminars anddemonstration theatres dedicated to: the Green Deal, solar, waterefficiency, training, as well as those specifically appealing to installers andprofessionals working in both the domestic and commercial sectors ofthe industry. All of this is anticipated to bring in more exhibitors and morevisitors than last year.Sign up for your free ticket at www.renewables-roadshow.co.uk

One-Stop-Shop window� At the newly styled Building

Services – The CIBSE Conferenceand Exhibition, Baxi CommercialDivision will be showcasing, on StandNo. E30, a selection of products andservices from all three brands,Andrews Water Heaters, PottertonCommercial and Baxi-SenerTec UK,including the very latest to be broughtto market.You can also find out about our recentlylaunched BIM library and how we can helpsystem designers from the earliest stages of aproject, and discuss possible integration options.You can also pick up our literature includingguides on water heating, boilers, LZC andlegislation as well as product brochures and casestudy sheets, have an in-depth chat with amember of our technical team or just catch upwith the sales team.

“We are excited about the extra dimensionoffered by the 2012 CIBSE Conference runningalongside this event for the first time”, says PaulHardy, “because one of the main aims of doingso is to bring together the entire building servicessupply chain to debate the challenges facing the

industry, which I believe could not be more timely.”A warm welcome awaits you on our stand andmeanwhile you can find more general detailsabout the conference and exhibition atwww.buildingservicesevent.com

NATIONAL EVENT


Jeff House will be making a presentation on BuildingInformation Modelling in the Commercial CPD Theatre.

2012 DATES AND VENUES

Ricoh Arena, Coventry 13 September

Westpoint Arena, Exeter 18 September

International Centre, Harrogate 20 September

SECC, Glasgow 26 September

Event City, Manchester 28 September

Wembley Stadium, London 3 October

Solus Agreementwith BradfordWhite Corporation� In Spring 2012 Andrews Water Heaters became the brand that will now

exclusively represent Bradford White Corporation in the UK.Since the 1970s BWC has manufactured, in their factory at Grand Rapids USA, the directfired storage water heaters that Andrews Water Heaters established in the UK as the energyefficient way forward in separated and decentralised domestic water heating systems forcommercial buildings. Historically, BWC had also supplied Lochinvar UK with certain models,which means that parts will be needed to maintain them into the future.As deliveries of products and parts have now ceased to that company, it is important to notethat Andrews Water Heaters is able to supply the parts needed to service BWC manufacturedstorage water heaters installed throughout the UK. Should the water heater have reached theend of its service life, Andrews Water Heaters will be able to offer either a similar model or amore energy efficient condensing replacement.You will find further information at www.andrewswaterheaters.co.uk or telephoneBaxi Commercial Division on 0845 070 1055. Spares enquiries should be directedthrough interpart by telephone: 0844 871 1540 or visit www.otif.com


NEWS

BEHIND THE SCENES

Editor What are your mainduties as a Sales Director?As the sales team is the day today tangible conduit between ourcustomers and the company, myoverriding responsibility is to ensurethat this line of communication isalways available and responsive,pro-active whenever possible andin every way effective during thehours of business. This demandscareful planning and preparationof sales strategy, including pricingand support levels to maintaincompany margins, organisation toensure sales targets are met andclose control of the sales budget.I personally undertake keyaccount management at directorlevel with merchants and endusers. Reporting to me arefour senior sales managers withspecific responsibilities: NationalSales Manager, SpecificationSales Manager, LZC ApplicationsManager and BusinessDevelopment Manager. Thesemanagers have specialist salesteams reporting to them who notonly represent the Baxi CommercialDivision ‘one-stop-shop’ but allproducts across the three brands,Andrews Water Heaters, PottertonCommercial and Baxi-SenerTec UK.

Editor What special qualitiesdo you bring to the job?My modus operandi is to beinvolved at every level of thebusiness for which I am ultimatelyresponsible so that as many peopleas possible can benefit from my

20 years experience in the industry.I also believe that being accessibleis motivational for the teams.

Editor For how long have youled the team and how do yousee your role within that set up?For three and a half years theArea Sales Managers and specialistNational Sales Managers havereported directly to me. However,this has recently changed withthe addition of a National SalesManager who will take overresponsibility for the ASMs. Thiswill enable me to have a morestrategic role, particularly in termsof working more closely with BDRThermea Group.

Editor What operationalchanges have you recentlyintroduced and why?In addition to defining the fourareas that would benefit fromsenior management expertise inorder to help achieve the budget,all ASMs have been trained andnow work with all products acrossthe Baxi Commercial Divisionportfolio. In order to facilitate greaterfocus I have changed the map ofresponsibilities for the ASMsfrom regions into smaller areas.This has not only enabled themto be more focused but also toprovide more responsivecustomer service.

Editor What kind of support/interaction does the externalsales team offer the different

types of customer?There are four sales specialisms.The LZC and specification teamsboth offer product knowledge,specification application, designsupport and knowledge of LZClegislation, and integrationappropriate to end user specifiersand consultants. The ASMs offermerchants every assistancepossible from management ofdiscount structures, merchandising,product familiarisation, on-sitetraining and other support forcounter sales staff. The businessdevelopment role manages allparts of the process, working asclosely as possible with customersto meet their requirements, deliverthe package and help achieveoptimal performance.

Editor Why have you set theteam up in this way?This structure forms part of BaxiCommercial Division’s strategicplan, devised in response tomarket demands and the type ofsupport and interaction ourcustomers have indicated theyrequire from us. The benefits theytell us they are deriving from itsimplementation are improvedresponsiveness and greaterknowledge of our entire‘one-stop-shop’ offer.

Editor What encouragingfeedback have you hadregarding these arrangements?Impressively, Baxi CommercialDivision has won Wolseley Pipe

Center Supplier of the Year 2011and BSS Most Improved Supplerof the Year 2011. In addition, wehave had very low turnover ofpersonnel within the sales team,providing greater continuity forcustomers which, together withthe focus on new businessdevelopment and key accountmanagement, has brought greaterconfidence in the comprehensiveservice we deliver.

Editor What are you doingdifferently from, say, threeyears ago?Back then we were justimplementing the early stages ofthe strategy to bring together theindividual sales teams for eachbrand. This has enabled us tomaximise the benefit to ourcustomers of our exceptionalportfolio of products, togetherwith our expertise in newtechnologies, embodied in our‘one-stop-shop’ philosophy.

Editor What is the best funyour team has had together?The last sales conference was reallyuplifting – we had the figures andthe customer feedback as well asthe Employee of the Year Awardsto celebrate. Also, by the end ofthe evening, some of the dancemoves were something tobehold!

Spotlight on Sales� The sales team of any organisation is referred to as the ‘face’ of the business but

in order to ensure that the customer experience is the best it can be, the SalesDirector has a lot of work to do behind the scenes. Here we ask Gavin Watson about thedirection in which he is steering his team.

NEW APPOINTMENT

� Eddie Partridge hasbeen appointed to the

recently created position ofNational Sales Manager atBaxi Commercial Division.Eddie will provide a point of liaisonbetween the Sales Force and theSales Director that will enhanceteam communication, with the aimof growing sales across all sectors.

The position demanded acandidate with extensive industryknowledge and, with 23 years’experience behind him in a varietyof sales and managerial roles,Eddie was the perfect choice.He commented, “Having spentthe last five years as Key AccountManager for Wolseley UK, for alldomestic brands under BDR

Thermea, I felt it was time for afresh challenge. I have workedclosely with commercial productsin previous roles, but I have alwaysbeen impressed with the breadthof products available from BaxiCommercial Division and thecompany’s unrivalled knowledgeof fully integrated LZC solutions.I will be working closely with the

sales team to ensure that ourcurrent and potential customersare fully aware of the experienceand expertise available to themas part of our ‘one-stop-shop’solution, in addition to our extensiveportfolio of products that offercutting-edge technology, backedup with full service support.”

National Sales Manager Appointed


AREA SALES MANAGERS� Colin Kirkwood

ASM – Scotland07717 896820

� Richard WollastonASM – North East07711 176246

� Shaun FosterASM – North West07808 633393

� Steve KirkASM – North West07824 304120

� Mark FieldASM – West Midlands07768 485129

� Brian ManchesterASM – East Midlands07768 485131

� Jeff MorrisASM – South West & South Wales07767 666396

� Amanda PickinASM – South West07920 725462

Peter O’BrienASM–South East07889 752217

Tristan JamesASM–South East & Central London07775 950649

� Paul LongmanASM–South East & Central London07768 358307

SPECIFICATION Paul Marsden� Specification Sales Manager

07775 707547

LZCGary StoddartLZC Sales Manager – North07860 250610

Mark GibbonsLZC Sales Manager – Midlands07880 795001

Paul McDowellLZC Sales Manager – South07776 245474

DY

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Allocated Areas for Sales Managers

� The map shows the new areas for the Sales Managerswho can also be found, together with LZC Regional

Sales Managers and Specification Team contacts, viapostcode search on our Potterton Commercial andAndrews Water Heaters websites.

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Eddie PartridgeNational Sales Manager07917 899395

Neville SmallBusiness Development Manager07920 547928

David ShawLZC National Sales Manager07920 810732

Paul MarsdenSpecification Sales Manager07775 707547

�


The construction of this new facilityforms part of Wrexham CountyBorough Council’s SecondarySchools Phase 2 programme whichrecently has seen Bryn Alyn and twoother schools in the area benefitfrom a £20 million investmentprogramme. Designed to minimiseenvironmental impact, the newbuilding employs a number ofsustainable technologies and hasa BREEAM rating of ‘Excellent’.Bryn Alyn is a comprehensiveschool for 11 to 16 year olds withapproximately 800 students.Building services for the newScience and IT block weredesigned by global engineeringcorporation URS.The heating equipment wasinstalled in the boiler room andprovides space and water heatingfor the new building. Space heating,distributed via underfloor andperimeter systems, is generatedby a Sirius MB packaged boilerplant, with two Sirius 110kW wall-hung boilers. Baxi’s PottertonCommercial Sirius MB package is acomplete heating system, includingboilers, pumps, pressurisationsystem and heating controls.Factory built and tested, with onlyon-site assembly of the modulesand connection to servicesrequired, the package enabled fast

installation. Modules may beconnected in a number ofconfigurations to suit the availablespace and each compact modulecan fit through a standard doorway,simplifying transportation, manualhandling and installation. With theadvantages of off-site constructionand availability of a 5-year warranty,these units offered fast, efficientinstallation, reduced the potentialfor onsite security issues, minimiseddisruption and reduced systemdowntime.The Andrews FASTflo modelWH56 water heater supplied has amaximum flow rate of 32 litres perminute through a temperature riseof 25ºC and serves the domestichot water requirements for thewhole building.Bryn Alyn School typifies thecommercial or large domesticapplications where a continuoussupply of hot water is required.The selected FASTflo wall-hung,balanced flue water heatermeasures the incoming water flowand temperature, then modulatesthe burner up or down to meet thedesired hot water demand, withplus or minus one degree accuracyand no stand-by heat losses. Bymarrying this unit to a solar thermalsystem, the incoming water flow ispre-heated so that less fuel is

needed to bring the water to thepre-set temperature.Also installed in the boiler roomare an Andrews Water HeatersSOLARflo cylinder and associatedequipment, connected to thesystem’s solar panels mounted onthe building’s flat roof. In addition to

the glazed flat plate solar collectorsand non-corrosive, stainless steelsolar cylinder, the completeSOLARflo package also includessolar controls, pump station,expansion vessels, first fill of heattransfer fluid and collector mountingaccessories. SOLARflo glazed flatplate collectors are Solar Key MarkApproved and, in common with thestainless steel unvented cylinders inthe Andrews range, carry a10 year guarantee.This system provides acontinuous flow of hot water thatis extremely cost effective and safeto operate, whilst the FASTfloautomatic ignition ensures that nofuel costs are incurred when theheating units are not in use.Accurate water heater temperaturesettings and its ‘constant flow’operation minimise the risk ofcolonisation by harmful legionellabacteria. External adjustment of therequired flow temperature and awide range of operation and faultdiagnosis information are enabledby a remote controller, designedespecially for this range of heaters.This project is another fineexample of Baxi CommercialDivision’s ‘one-stop-shop’ facility.

PROJECT PROFILE

Integrated LZC Technologies for School� Baxi Commercial Division has supplied a packaged

boiler plant, solar thermal water heating system anda wall-hung direct fired continuous flow water heater forthe new two-storey Science and IT block at Bryn Alyn Schoolin Wrexham, North Wales.

THE ENERGY QUESTIONThe Eurozone crisis and global financial slowdown haveshifted political priorities from carbon to energy. Themood created in Europe by financial austerity is havinga pronounced impact on the regulations drawn up tomanage energy use in buildings. Political priorities havevisibly shifted away from cutting carbon emissions tosaving energy. This is clearly reflected in the recastEnergy Performance of Buildings Directive (EPBD),which came into force on February 1.The revised EPBD states that all new buildings areto be ‘nearly zero energy’ by December 2020, with allpublic buildings to get there two years earlier. This is asubtle, but significant change from ‘net zero energy’ andtargets are no longer expressed in terms of carbon, butin kWh/m2 per year. This is an interesting, and welcome,shift in EU rhetoric.

BUDGETSWhen cutting carbon was the main preoccupation, itwas possible to simply throw money at the problem anddeploy renewables wherever possible. However, thebudgets are no longer there and the need to take thepressure off consumers and businesses has createda more pragmatic approach.Although the current UK government claimed it wouldbe the ‘greenest government ever’, the Chancellor, GeorgeOsborne, insists that carbon savings must be achievedwithout creating a financial burden on the businesscommunity. At face value perhaps a divergent pair ofobjectives, however, energy efficiency can play a hugepart in both.The revised Part L of the Building Regulations, which isone of the mechanisms we use to meet our obligationsunder the EPBD, will come into force next year. It alsouses the expression ‘cost optimal’ throughout to constrain

energy saving measures, reflecting current politicalthinking. Part L 2013 will include tighter compliancetargets as a transitional step towards zero carbon energy.In addition to refined targets for new buildings, theEPBD recast has extended the scope of Display EnergyCertificates (DECs). They will be required in all publicbuildings over 500m2 by 2013 and those over 250m2 by2015; many private sector buildings with public accesswill also face mandated requirements. Far from being anirritating bureaucratic measure, DECs have the potentialto grow into a highly valuable resource for anyone involvedin the business of improving the performance of buildings.This is because they capture so much data about the‘actual’ energy consumption of a building rather thanjust what is intended.The challenge for our industry is to close the gapbetween DECs and Energy Performance Certificates(EPCs) by making buildings perform closer to theirdesign intent.Most clients recognise the value of a rating based onenergy use, rather than sustainability or carbon, becausecost is the main driver for prospective tenants – and thelanguage of money is one everyone can understand.We arerapidly approaching the time when tenants will refuse totake on a building if it does not have an acceptable DECrating. For example, in Australia, rents are already linkeddirectly to energy ratings.The property sales market will also have to recognise thevalue of this approach. Another new measure under theEPBD is the requirement that EPCs must be availablewithin seven days of a property being marketed – you canno longer wait until entering into a contract.

SAVINGSSo, new buildings will face increasingly tighter energy usetargets as we move towards ‘nearly zero energy’ and wider

This article forms part of a series by Jeff House, Baxi CommercialDivision Applications Manager. Jeff is a full member of CIBSE (theChartered Institute of Building Services Engineers) and has overallresponsibility for system application for all Baxi Commercial Divisionproducts, together with keeping abreast of all relevant legislation relatingto the building services industry.

Applying TechnologyA HOTaction SPECIAL PULL-OUT SUPPLEMENT

The Energy Question

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Applying Technology

ii A Baxi Commercial Division Special Supplement • www.baxicommercial.co.uk

use of DECs and EPCs will go some way to raise theissue of energy use in existing buildings.As we approach the UK’s next legally binding carbonreduction target in 2020, improving the energy efficiencyof our existing buildings will be utterly critical to oursuccess. In this regard inducements and market pressuresgo some way to driving improvement. That said, a stepchange is required of the kind typically only deliveredthrough legislation.Many experts have long tried to convince governmentofficials that a more widely applied ‘consequentialimprovements’ measure, included in many drafts of Part L,could deliver huge energy and carbon savings. Thesewould oblige a building owner to spend a further 10%of any structural enhancements they make on improvingthe energy performance of their whole building as partof the planning process.

This idea has been around for years, indeed anyextension to buildings in excess of 1000m2 floor area isalready subject to such measures in current BuildingRegulations but pressures from some areas of the press,with sound bites such as “conservatory tax”, appear tohave triggered a rethink. This is missing the pointsomewhat as, clearly, a reduction in energy use throughbuilding improvements will yield an appreciablereduction in energy bills. This fundamental link is thecore principle of the forthcoming Green Deal whichmay go some way to addressing the issue of energy inour current building stock.Whether the Green Dealwill prove attractive or relevant to the commercialproperty sector remains to be seen.

In the last issue of Hot Action we explored the conceptof Building Information Modelling (BIM) and somebackground relating to the drivers for its uptake in thebuilding services sector.Clearly the foremost driver is the UK GovernmentConstruction Strategy requirement for adoption of“fully collaborative 3D BIM (Building InformationModelling) by 2016”. Provision of electronic co-ordinated,collaborative project and asset data will become apre-requisite for public sector contracts.It is clear that BIM is here to stay in the UK constructionsector and, although Government require projects witha value in excess of £5 million to use BIM by 2016,a number of local authority contracts of lesser valueare implementing such now.With the correct application of BIM, project teams cangain significant benefits over the more traditional designapproach. To maximise these benefits, the quality of dataincorporated into the information model is key. Eachbuilding and system component will require embeddeddata in order to inform the various BIM processes.For more complex items such as boilers, water heatersand low to zero carbon heating technologies, this isparticularly key. Such plant items typically form theheart of a building services system and are an integralpart of the system design calculation process. It is possiblefor designers to create models of such plant items,however, time and accuracy of data can be a concern.In recognition of this, Baxi Commercial Division hasdeveloped and launched a library of BIM content forall condensing and low to zero carbon products. Byimporting and using these libraries, designers can

not only save time and effort in the draughting process,but also, more importantly, be assured that the embeddeddata provided is robust and accurately represents theitem in question.In order to access our BIM library files please visitand register at: www.baxicommercial.co.uk/bim. Byregistering we can ensure you are kept up to date as newproducts are added to the library or revisions are madeto existing models.

Building InformationModelling – it’s allabout the content

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The Energy Question – continued

BIM

Applying Technology

A Baxi Commercial Division Special Supplement • www.baxicommercial.co.uk iii

Important Changesto Building RegulationsAt a recent seminar, Ken Bromley of the Department forCommunities and Local Government confirmed that in2013 all direct gas-fired water heaters will have toachieve a minimum gross efficiency of 90% for naturalgas and 92% for LPG.The move, designed to help the Government to meet its

commitment for a 34% reduction in carbon emissionsby 2020 and 80% by 2050, refers to the changes in theBuilding Regulations – Part L2 which will mean thatnon-condensing gas water heaters are eliminated fromuse for new build projects. However, the replacementmarket minimum efficiency remains as is.Therefore, whilst AndrewsWater Heaters offers oneof the largest selections of high efficiency condensingdirect gas-fired water heaters, we shall continue tosupply non-condensing units as replacement options.

AndrewsWater HeatersMAXXflo BIM object

MAXXflo embeddeddata table

Plant room render imageswith Baxi CommercialDivision products

iv A Baxi Commercial Division Special Supplement • www.baxicommercial.co.uk

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Appointed following the resignation of Chris Huhneearly in February, Ed Davey (pictured) is already making hismark as Secretary of State for Energy and Climate Change.Although the Chancellor had made clear last year that

he was not willing to let climate change policies be aburden on British business, within a few weeks of hisappointment Mr Davey was speaking out in support ofincreasing investment in climate change measures. Hewarned an audience of Ministers, representing populationsresponsible for 80% of the world’s energy use, of therisk that investment in carbon reduction can be delayed byrecession. He asserted that the challenge is to make surethat investment in clean energy soars, even if the wider

economy is sluggish.The recent Queen’s Speech confirmed the Government’sunabated commitment to carbon reduction as extensivesubsidies are to be made available to energy companies,with users having to cover the cost through their energybills over the next 20 years.Interestingly, immediately following the announcementof Chris Huhne’s departure, there were a number of callsfrom back benchers to revisit FiT and reduce support forwind farms.With both PV and wind under scrutiny it isencouraging that Combined Heat and Power has beengranted a raised tariff support level.

New Secretary of Statewarms to his task

RHI UptakeThe Renewable Heat Incentive (RHI) was introducedin November 2011, initially only applying to non-domesticapplications. Ofgem, the responsible Agency, has reportedthat most of the earliest successful applications utilisedsolid biomass boilers, with heat pumps making up theremainder.Market feedback indicates that initial technicaldifficulties with heat metering may have hamperedsolar thermal applications. Baxi Commercial Divisionare pleased to announce that we can now offer Class 2heat meters approved for use with glycol based solarheat transfer medium and are therefore fully compliantwith RHI requirements.The Government is concerned to limit RHI spending

during 2012/13 to £70m, even considering schemesuspension in the event of a surge in uptake. Acknow-ledging that businesses need certainty about tariff levels,the Department of Energy and Climate Change (DECC)is undertaking a consultation process on proposals tointroduce a calibrated, transparent review mechanism.Theclosing date for the consultation is 14 September 2012.

Heat StrategyBack in March, The Department of Energy & ClimateChange (DECC), published a consultation documententitled ‘The Future of Heating: A strategic frameworkfor low carbon heat in the UK’. This document proves aninteresting barometer of current Government thinkingand ambition with regard to our marketplace.The proposed strategy will not include any new policiesor legislation designed to transform the way we use andsupply heat, its main message being the reaffirmation ofthe three stage approach set out in the Carbon Planpublished in 2011.The first, and most pragmatic, step will focus uponmanaging and reducing heat demand from buildings.With80% of heat used in buildings being derived from naturalgas, this dependence will not change overnight. Thereforeenergy efficiency is rightly assessed as a critical measure.Condensing boilers are expected to represent 70% of allinstalled gas boilers by 2020 and replacement of oldernon-condensing appliances alone has the potential to savehuge amounts of energy. Building fabric comes underscrutiny too. The old adage of ‘build right, build tight’

and building level deployedrenewables feature strongly,all of which are supported byinitiatives such as RHI andthe Green Deal.Longer term, the strategyacknowledges that gas willcontinue to supply themajority of our heat for manyyears to come but looks tochange the way in which heatis generated. Rather than dedicated plant in individualbuildings, there is a clear move towards community scaleheat networks in urban areas, which opens up far greateropportunities to deploy renewable technology.In more rural areas the wider deployment of heat pumpsis suggested, the effectiveness of such being largelydependent upon decarbonising grid electricity generation.The transformation of heat-generation and heat-use isexpected to create new markets and new opportunities,exemplified by the potential already being shown by heatpumps in the EU market. Both nationally and locally,communities and businesses will be choosing the approachthat will work best for them.

The Future of Heating:A strategic framework forlow carbon heat in the UK

March 2012


BUILDING INFORMATION MODELLING

HA: So what is BIM? Isn’t it just3D CAD?TD: BIM can certainly be used asa feed of the information neededfor 3D CAD. BIM is really a process(maybe even a philosophy?)involving the structured sharing andcoordination of digital informationabout a building project throughoutits entire lifecycle, from inception,through design, procurement andconstruction and beyond, into theoperation and management stage.For some users it might facilitate theuse of 3D design models rich withso-called ‘parametric’ data. Forothers it may feed the data intoengineering cost models.

HA: OK – so it has a lot to dowith computers?TD: Yes, but it is far more than thatand, in fact, the human elementsare equally important. For BIM towork properly you must haveinteraction and communication up,down and across the supply chain.

HA:What difference will it make?TD: The use of intelligent objectsfeeding 3D models and simulationscan allow the design team toexplore a digital prototype – a virtualdesign – that can be used tovisualise the project before workbegins. Contrary to what peoplemay expect, BIM provides thedesign team with tools that can bereally creative.This means they can fully envisagethe construction and operation ofa building and so offer opportunityfor greater cost certainty, minimisemistakes, shorten the projectprocess and reduce risk. Theycan see, before even setting footon a site, how their systems andcomponents fit within the structureand how they might relate toeach other.This also enables better ongoingoperation of the building becauseof the amount of detail containedin each part of the model and eachbuilding component. This shouldimprove system longevity andoptimise performance – that canenhance the opportunities forgreater total energy efficiency. The

detailed models also give the client,building owner and FM team amuch better idea of what they willbe getting for their money.

HA: Is it widely used?TD: It is still relatively early days –at least in the UK, but we don’t havea lot of time. The Government hasstated that it must be used on allpublic sector projects over £5mfrom 2016.The CIBSE BIM Workgroup islooking at all the issues surroundingits wider adoption by the buildingservices community to meet thatdeadline, but the businessopportunities are already there andthe potential is already clear. Recentresearch carried out on behalf of thegovernment’s BIM Working Groupsuggests that almost everyone inthe building engineering sector willbe using BIM, to some extent, infive years’ time.The survey of 1,000 professionals,carried out for the government bythe software consultancy NBS,found that three quarters of people,who were aware of it, expected tobe using BIM by the end of 2012.Almost one third of constructionprofessionals (31%) said they werealready using it and only a fifth(21%) said they were unaware ofthe technology compared to 43%a year earlier.CIBSE also carried out the firstBIM survey in our sector earlierthis year and found that manyconsulting engineers are alreadyusing it in their day-to-day designwork. Early adopters are reaping thebenefits as they can streamline theirbusinesses and deliver better andmore cost-effective projects now.Why wait until 2016?

HA:Why is the Governmentso keen?TD: The Government’s newConstruction Strategy concludedthat it could cut project costs by20% by using more modernmethods of procurement and BIMis central to that strategy. The factthat the Government is taking thelead as a client and is creatingincentives for the industry to

invest in the technology and skillsrequired is vital. This will encourageSMEs and private clients are likelyto follow.However, the really bigopportunities could be in the post-occupancy stage. BIM has thepotential to ensure buildingoccupiers have all the necessaryinformation to maintain the buildingat a good level of performance andsustain the energy efficiencyintended in the original design.Many buildings are being designedwell, but changes along the wayand problems with the way they areoperated negate all the effort putinto trying to reduce energy usage.

HA: Can BIM solve our problemswith procurement?TD: Better resources to feed thebuilding process are no substitutefor appropriate project manage-ment. BIM requires greaterdiscipline within the project teambecause everyone must be fullycommitted to this approach andwilling to provide the informationthat is crucial to developing theBIM model.BIM is fundamentally aboutinformation management. It ismuch more than a producer ofdesign models – it can be a highlysophisticated, but with evolvingtools, easily accessible, digitalrecord and living database thatallows building owners to trackand adjust their building engineeringsystems throughout theiroperational life. It, therefore,demands a certain rigour anddiscipline from users who mustbe prepared to organise andgather their information properly.Having the right level ofinformation at the right time allowsbetter informed decisions which, in

turn, should result in cost savingsthrough reducing material waste;cutting out expensive mistakes andshortening lead times.

HA:What about the cost?Isn’t it a bit expensive?TD: Adopting methods that supportBIM have initially been aimed at thelarger projects because there is astart-up cost involved, but in timewe envisage it becoming standardpractice across the buildingservices sector. SMEs are showingsome signs of reluctance, at themoment, because of the currenteconomic situation. However,once the initial investment hasbeen made in the equipment andtraining, firms or all sizes can reapthe benefits by being part of a morestreamlined and cost certainprocess.Models fed by the BIM aredesigned to flag up design clashesand inconsistencies before anyonesets foot on a building site – andlong before equipment is orderedand manufactured. Too oftenproject teams end up having tocompromise when trying toimplement theoretical designs.With BIM the theoretical can betested and visualised before beingturned into reality and this hashuge cost and environmentalimplications.

HA: Thank you, Professor Dwyer.

A model for the future� Everyone is talking about it, lots of people are doing it, but what is it? Hot Action went

behind the hype to find out the truth about Building Information Modelling (BIM) inconversation with Professor Tim Dwyer, Teaching Fellow at University College London andmember of CIBSE’s BIM Working Group.

Baxi Commercial Division

BIM Librarywww.baxicommercial.co.uk/bim


LEARNING SUPPORT

The topic was “Do communitiescare about Community Power?Points for discussion were the factthat Government policy has partiallyunlocked the doors to communitypower but there has not exactlybeen a stampede to take advantageof the possibilities. What is stoppingcommunities from exploiting newtechnologies to make them moreself-sustaining? Is it policy,regulations, investors, communitycohesion or costs?Community activists, policymakers and technologists took partin this debate with a view toopening the door wider to seewhether there is real concern abouthow best to provide communitypower or whether the consensusis to leave it to someone else tosolve the energy problem.Jeff brought two distinct views tothe debate. The first concernedlocal micro or cogeneration atdwelling level. He referred to theexperience of his colleagues in theresidential arm of Baxi who dealwith the technologies and their

application on a daily basis,including micro-CHP, solar thermaland biomass. He made the pointthat clearly there is much interestin dwelling scale low carbontechnology owing to new andforthcoming incentives suchas the Feed in Tariff (FiT) andRenewable Heat Incentive (RHI).He went on to say that earlyadopters had an encouragingapproach to interaction with thesetechnologies and, in many cases,lifestyle changes had been madeo maximise benefit from low costenergy. Nevertheless, up front costof installation continued to prove abarrier to growth in this market. TheGreen Deal may provide an answerto these concerns but the details ofthis scheme remains vague andundefined at this time.The second view had regard tothe commercial sector which, Jeffreported, had seen a big movetowards central plant schemes forapartment blocks. He observedthat it was interesting to see theresidents’ initial reluctance to

engage with such schemes, basedon preconceptions about lack ofindividual control over billing, energyconsumption and comfort. Jeffmaintained that this could beovercome when the latesttechnology was explained to themand how modern equipment, suchas the Potterton Commercial heatinterface unit, could provide arobust solution to these concerns.He concluded that it is worthwhile

working to achieve greateracceptance of communal schemes,as they would enable thecommunity to benefit from largescale deployed low carbontechnology which would otherwisebe difficult to implement on a singledwelling basis. This is a sentimentwhich is echoed in theGovernment’s ‘Future of Heating’paper, which talks aboutcommunity heat networks at length.

The Energy Conversation� Jeff House, Applications Manager, was pleased to respond to the call from Andrew Scoones, Director of The Building

Centre, for speakers who were industry experts to take part in the final Energy Conversation held on 14 March 2012.

Work In Progress� The Division offers work experience placements

to business students whenever possible and BenRussell, pictured, joined us for a week in March.Aged 15, Ben is a student at Arden School, Solihull, studying Maths,English, Sciences, Business Studies, PE, German and Engineering.On arrival, a short induction gave Ben an insight in to the BaxiCommercial business and the ways of the world of commerce. Then,assigned to the Marketing Department, Ben was involved in completing

monthly competitor presscuttings, emailing leadsreceived from the EcobuildExhibition that had finished theprevious week and providingcompany details and relevantliterature requested by thecustomer.On receiving his work

experience certificate, Bensaid, “I have enjoyed beingpart of the working environ-ment and, in the short time Ihave been here, I feel I havebenefitted from the hands onexperience and gained abetter understanding of theMarketing role in respect ofleading brands.”

SchoolWork Support� Continuing several years’ tradition of supporting two

A-level students via The Arkwright Trust Scholarshipprogramme, in July we welcomed one of the 2012 sponsoredscholars, Oliver Hill, for a week’s work experience.

Oliver attended Old Swinford Hospital School in Stourbridge. He achievedGrade A* in Science, Additional Science and D&T Resistant Materials,Grade A in Mathematics and ICT and Grade B in English Language,English Literature and Geography. Other passes include Business Studiesand French.As well as demonstrating a broad base of learning, the subjects that Oliverclearly excels in could potentially encourage him to follow a career inengineering, design or technology, which is exactly the aim of The ArkwrightTrust Scholarship.For more information on The Arkwright Trust, please visit their website at

www.arkwright.org.uk.

UP FOR DEBATE


HELP FOR YOUR COMMUNITY

THE APTON CENTREThis single story community buildingis run by the charity Age ConcernBishop’s Stortford, to provide asocial environment for peopleaged 55 plus. Supported by over30 volunteers from the localcommunity, including drivers whotransport service users, the aimis to reduce isolation, improvephysical and mental health and helpthe elderly to stay in their ownhomes for as long as possible. Ina recent survey of users, over 80%reported that their attendancehelped in these ways. As well as thevarious activities provided, a twocourse nutritious meal is madeavailable by a local caterer.The building has been used bythis organisation since the mid1970s. Although the heating andhot water system has been servicedannually, it is no longer economicalor environmentally friendly and lastwinter it did, in fact, fail its service,thus requiring a costly repair.In addition to the elderly, thiscentre supports other communitygroups which hire the building ona regular basis, including the

Brownies, Alcoholics Anonymous,Alzheimer’s Group, Herts MindNetwork and Actability, amongstothers. All would benefit from a newheating and hot water system whichwould protect the services of thiscentre long into the future.

HARDINGSTONE VILLAGE HALL,NORTHAMPTONThe Victorian school building,erected in 1866, was taken overfrom the County Council in 1997 byThe Hardingstone Village HallAssociation. This registered charityis run by a committee of localvolunteers with the aim of providinga well maintained multiculturalbuilding for the use of the entirelocal community and to hire forfunctions and social activities.The village hall has two largefunction rooms plus toilets andkitchen and is situated on The HighStreet at the heart of the old part ofthe village. Regular users includethe local amateur dramatics group,Mums N Tots, WI fitness classes,dance classes, computer class,music sessions for tots, disabledyoga classes, camera club and

some larger groups like NHS SureStart and National Childbirth Trust.Over the years, considerablefunds have been raised forrefurbishment of the building. Hotwater is provided by point of useheaters and radiators have beenreplaced but funds did not run toa replacement for the 20 year oldboiler. A more efficient modernboiler that would allow the heatingsystem to be zoned wouldconsiderably reduce running costsas all areas of the building are notused at the same time.

MOSSLEY SCOUTS AND GUIDESThese troops, together with Cubsand Brownies, Beavers andRainbows, accounting for approx-imately 150 boys and girls aged5 to 14 have, since 1989, held theirmeetings in a former Boys’ Club.Originally a public house, thebuilding, now renamed BadenHouse, is used for troop meetingsand activities from Monday toThursday each week and a youththeatre group utilises it on Fridayevenings and at weekends.Subscriptions are kept as low

as possible to encourage theparticipation of children from aswide a range of backgrounds aspossible and all committeemembers, leaders and helpersare volunteers.Situated in Mossley, a former milltown on the outer edge of GreaterManchester, this building has overthe years required much fund-raising in the local community forrefurbishment and repairs, includingcentral heating. A kitchen is nowbeing built and new toilets (includingdisabled facilities) and showershave just been fitted, initially withonly a cold water supply.A new water heater would providehot water to the wash basins andshowers and to the sinks in the newkitchen, when completed. A reliablehot water supply would enablemembers to benefit from foodpreparation and cooking and manymore supervised indoor andoutdoor activities.

The Community Challengewinner will be announcedin the next edition ofHot Action.

Finalists for 2012� On teaming up again with BSEE to offer one lucky reader the chance to help out their local community in the Baxi

Community Challenge 2012, we had a great response from many worthy causes. As Rebecca Johnson, Head ofMarketing, explains, “All readers had to do was send in their entry providing details of a building which is currently beingused as a regular meeting place by a community group, explaining the difference that a suitable new donated gas-firedboiler or water heater would make to their organisation. We are pleased to announce the finalists for this year’s competition.”

IndustrySponsorship� As an exhibitor with a permanent showroom

at The Building Centre in Store Street,Baxi Commercial Division sponsored theCentre’s day of celebrations to mark its 80thbirthday on 3rd May 2012. This helped tosupport a programme of festivities hosted bythe Centre, its tenants and exhibitors. Eventsincluded seminars, competitions, filmscreenings, product demonstrations, ‘have-a-go’activities and a party on the Crescent directlyoutside the building rounded off the day.


AWARDS

BSS MostImprovedSupplier

� Baxi CommercialDivision was both

proud and delighted toreceive the BSS Award forMost Improved Supplier ofthe Year 2012, presentedto Gavin Watson, SalesDirector.Receiving the award Gavin said,“I am exceptionally pleased toaccept this accolade on behalfof each and every member of theBaxi Commercial Division team,through whom this success hasbeen achieved with all BSSbranches and Head Office overthe past 12 months.” Gavinthanked all concerned for thecontinuous support and effortthey have put into improvingperformance to meet themain criteria.Gavin observes, “Following on

from winning Wolseley PipeCenter Supplier of the Year 2011,we are totally committed to furtherstrengthening our relationshipwith the distribution network,which we feel is key to enhancingthe supply chain experience ofour customers.”

Frank Elkins, MD, BSS and GavinWatson

AECOM wins CIBSE Award� The three brands within Baxi Commercial Division

sponsored the Building Services Consultancy of the Yearcategory of the CIBSE Building Performance Awards 2012,held on 8th February at The Grosvenor House Hotel in London.

Dachs in Shortlisted CIBSE Awards Entry� URS Scott Wilson, building services consultancy, was

a finalist under the New Build Project of the Year(Public Sector) in the CIBSE Building Performance Awards2012 for the Maelor Sports Hall project at Penley, NorthWales. Two Dachs mini-CHP units, supplied for this projectby Baxi-SenerTec UK, contributed to the overall energysavings and low carbon impact achieved.The works were part of the Secondary School’s Phase 2

programme that included two other schools, one of whichwas Bryn Alyn in Wrexham (see page 8), providing over £20million of improvements during 2011.

H&V News Awards� As a regular sponsor, Baxi Commercial Division was

pleased to support the H&V News Awards 2012Merchant of the Year category, won this year by UnderfloorWarehouse (UFW). The company, part of the DCC group,concentrates solely on the renewable energy sector.

The judges were particularlyimpressed with UFW’s investmentin and commitment to training,having recently partnered with amanufacturer to establish a newtraining facility, which providesexpert tuition for staff, installersand property owners.In-depth technical training frommanufacturers on all productsstocked by UFW is a must foremployees. Sales and technicalstaff, armed with detailedknowledge, are able to assistcustomers to purchase themost suitable products especiallywhere integrated solutions arerequired. In addition, a team ofhighly qualified technicians is

dedicated to providing customerswith enhanced expert assistance.Paul Hardy observed, “Withrenewable technologies animportant part of the BaxiCommercial Division portfolio,we are glad to support recognitionof a merchant that attachessuch importance to the needfor expert knowledge whenadvising customers on theiroptions for achieving the greatestefficiency from a system thatincorporates renewabletechnologies.”Paul Hardy is pictured presentingthe Award to the winner at the galaevening held at Grosvenor HouseHotel on 26th April 2012.

Paul Hardy, Managing Director, presented the winner’s trophy to a delightedMike Burton, AECOM Director, Building Engineering. Mike Burton said,“The CIBSE awards are the equivalent of the Oscars for our profession, andso this is a real reason to celebrate. We’re enormously proud of both therecognition for our projects and the skill and dedication of our staff.”The Consultancy was judged to have demonstrated the best overallperformance in designingand delivering aspirationaland sustainable buildings.The judges look forevidence of best practiceas well as commitment toachieving ever improvingbuilding performance andreducing low carbonimpact.The AECOM projectsentered were judged‘excellent’ in terms ofengineering, as well asbeing energy efficient andsustainable in constructionand operation. The Consultancy demonstrated best practice throughoutits processes, training and development, as well as adoption of newtechnologies and ways of working.Paul Hardy commented, “I was aware that AECOM is at the forefrontof technology and developing industry-standard design applications butwas particularly interested to discover that they carried out pioneeringwork on Building Information Modelling (BIM). As its application is a majorfocus for Baxi Commercial Division I was very pleased indeed to seeAECOM win this award.”

L-R; Paul Hardy, Mike Burton, AECOM Director andHuw Edwards, host

L-R; Paul Hardy, Nigel Parkes (MD, UFW),Tony Fitzwilliams (Commercial Director, UFW)

and host, Simon Evans


CHARITY ACTIVITY

Charity auction� Having donated a prize for a

charity auction to raise fundsfor Avonvale Special NeedsPlaygroup, a bid was accepted for£400 which went towards the £1,500total raised. Neville Small said, “Itwas through contact with the localcommunity that we came to hear ofthe plight of the playgroup, whichrelies on charitable donations toremain open to provide support andcare for disabled children. We hopethis contribution, sourced by themarketing department, will helptowards their operating costs andwe wish them continued success.”

Sport Relief� A team of Baxi Commercial Division personnel comprising Paul Gussin,

Supply Chain Manager; Tim Morris, Technical Suport; Catherine Johnstone,Marketing Assistant and Sean Reynolds, Product Manager (all pictured above)and Rebecca Johnson, Head of Marketing, joined with volunteers from otherBDR Thermea sites as well as with heateam engineers and members of thesales force, to take part in Sport Relief 2012.

They all came together afterclose of business on Friday23rd March and created one ofthe 128 call centres around theUK that provided over 9,000telephone lines to takedonations from the general

public. During that one evening,the Call Centre Crew dealt with1,581 telephone calls andhandled 1,404 donations,which raised a total £50,562!Tim said, “It was the bestteam building event I have ever

taken part in and all the morerewarding for knowing that wewere helping people across theworld who struggle to simplyexist on a daily basis.”

L-R: Paul Gussin, Tim Morris, Catherine Johnstone and Sean Reynolds

The Loft Theatre Company hasbeen producing live theatre inLeamington Spa since 1922.A registered charity, which receivesno external funding, the companyis run almost entirely by volunteerswho have earned a strongreputation nationally for theprofessional quality of theirproductions.The replacement Paramount40kW high efficiency, condensingboiler delivers energy efficiency

levels up to 109% net as well asultra low NOx which exceedsClass 5. Installed in the same plantroom using a horizontal concentricflue, the new boiler supplies spaceheating via an existing radiatorsystem that serves front of house,backstage and the bar area. Aspokesman for the installers, MHPInstallation & Maintenance Ltd.of Warwick, commented: “We hadno problems with installation andexpected none as we have

previously fitted a number of theseboilers for other customers.”The old boiler, a previous gift fromPotterton Commercial, gave nearlytwo decades of heating, but whenfaced with soaring energy prices,the theatre company approachedBaxi Commercial Division regardingthe possibility of providing animproved efficiency model.Michael Rayns, Chairman of theLoft Theatre Company, explains,“Energy costs are one of our

biggest overheads and significantsavings on our gas bills wouldrelease funds badly needed forother operating essentials. BaxiCommercial Division’s generosity isgreatly appreciated both by me andby the board of trustees and welook forward to many years ofwarmth from our new boiler.”

Potterton Commercial Boiler’sPerformance Applauded� After many years of excellent service keeping audiences and performers warm at The

Loft Theatre, Leamington Spa, an old gas-fired Potterton Commercial boiler has beenreplaced with a new high efficiency condensing Paramount wall-hung model, thanks to adonation from Baxi Commercial Division.

Helen

Ashb

ourn

e

The Loft Theatre production of War Horse


� Even if you live underground like Little Watty, youcan’t have missed this Summer’s biggest event taking

place in London. Our intrepid badger braved the crowdsbut thankfully did not have to go into orbit to reach thisdistinctive landmark – or did he?!

Q: To enter, simply look at the photograph and tell us:

Which famous venueis Little Watty visiting?To enter, email your answer to [email protected], you can visit Little Watty Baxter on his Facebook page at

www.facebook.com/watty.baxter and send him a privatemessage. The winner will be drawn at random and will receive anApple iPad 2 and a cuddly badger. Five runners up will also receivea furry badger each. The closing date for this competition is 30thNovember 2012. You can follow Watty onhttp://twitter.com/wattybaxter

TOP TEAM

Giving good workthe thumbs up� In recognition of those employees who do an

excellent job, Baxi Commercial Division haslaunched the ‘Job Well Done’ initiative.This is a prize that isawarded every month to anindividual, nominated byfellow staff members, whohas shown ‘endeavour andcommitment to achievingBaxi Commercial Division’skey objectives’. The winnerreceives £100 worth ofLove2Shop vouchers. Thelaunch was celebrated withtwo specially-made cakesbearing the enthusiasticimage of Colin the Koala,the scheme mascot.

Tim Morris, Technical Support, and Steviemae Skitt,Packages & Service Account Manager, presentingthe ‘JobWell Done’ cakes!

Winner

� Congratulations to Jeffrey Yuen, Senior MechanicalEngineer at Arup (pictured, right, with Paul

Marsden, Specification Sales Manager), who correctlyinformed us that, in the last issue, Little Watty had beenphotographed visiting Wembley Stadium. Jeffrey is nowthe proud owner of a brand new iPad 2!

Win

aniPad2!

GalloImages

Where’sWattybeen?

COMPETITION WINNER

COMPETITION


KNOWLEDGE BANK

Working towards a cleaner future


Low /Zero CarbonTechnology GuideThe UK’s most comprehensive range of low energy solutions

Working towardsa cleaner future

Andrews Water Heaters

Product GuideThe UK’s most comprehensive range of Direct Fired Water Heaters

9.5kW to 550kW

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Working towardsa cleaner future heating specialists

Condensing cast aluminium/silicon30 to 300kW

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Modular and prefabricated solutions60 to 1150kW

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Atmospheric cast iron50 to 348kW

Pressure jet steel290 to 4000kW

HeatboxesHeating and domestic hotwater interface units

Pressure jet cast iron27 to 729kW

Condensing oil98 and 131kW

Working towards a cleaner future


Legislation Guide

Drivingthe Future


“Whether driven by environmental concern,legislative demands, reducing cost or conservingfuel supplies, the actions we need to take and theresults we need to achieve are the same. The issueis sustainability, for the environment and for theindustry. And the time for change is now.”Paul Hardy, Managing Director, Baxi Commercial Division

CONTENTS:

35 YEARS OF INNOVATION p2THE JOURNEY TO A ONE STOP, HIGH EFFICIENCY SOLUTION p2

ONE STOP FOR LZC SOLUTIONS p4BRINGING PARTIES TOGETHER p5

GRADUATE WINNER’S AMERICAN EXPERIENCE p5ROUND TABLE DISCUSSION p6

RAISING STANDARDS p6THE FUTURE OF THE INDUSTRY IS IN THEIR HANDS p8

IS THE INDUSTRY READY? p9A SHARED VISION p10

� This page displays the latest printed and digital information to help you select the best high efficiency productsand low carbon solutions when designing commercial heating projects. Available to you is an entire knowledge bank,

just a click or telephone call away. So whatever your requirements, please telephone 0845 070 1055 to receive copies in thepost or download from our websites – see below.


E: [email protected]

E: potterton.commercial@baxicommercialdivision.comwww.pottertoncommercial.co.uk

E: [email protected]

Working towardsa cleaner future heating specialists

iHEHigh Efficiency Commercial Condensing Combi Boiler100kW & 150kW

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For more information: Telephone 0845 070 1055or email: [email protected]

• NEW – An Introduction to BIM forBuilding Services

• Gas Absorption Heat Pumps

• Ground Source Heat Pumps

• Your part in Part L

• Modular and Condensing Boiler Systems

• Condensing Hot Water Solutions

• Commercial Solar Thermal Solutions

• Heat Pump Concepts

• The Integration of Solar Thermal withDirect-Fired Storage Water Heaters

• The Integration of LZC Solutions andConventional Technologies in the ModernCommercial Plant Room

• Mini-CHP – Microgeneration That Really Works

Solar

SizeIT

Available!

Click this QR code to visit theheateam Commercial Serviceweb page for more information

heateam Commercial Service " 0845 070 1058 " www.baxicommercial.co.uk

Supporting our brands.

Documents

HOTaction - Autumn 2012