HOT TEAMS: HOW TO SIZZLE AND NOT BURNCONCEPTUALIZER: Putting Ideas together I OPTIMIZER: Turning abstract ideas into practical solutions & plans III IMPLEMENTER: Getting things done

HOT TEAMS: HOW TO SIZZLE AND NOT BURN

Tonya Peck & Kent Sullivan, Microsoft June 22, 2011

#DMISeattle

• Share a common purpose

• Sponsor innovation (risk taking)

• Create stronger social support system (fosters trust)

• Encourage diversity

• Support faster new hire ramp

• Foster a community environment

• Promote a collaborative approach to problem solving while maintaining individual accountability

Hot Teams…

Forming

Storming

Forming

Storming

Norming

Forming

Storming

NormingPerforming

Forming

Storming

NormingPerforming

Transforming

Celebration

Interdependence

Cohesion

Tension

Dependency

Co

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ng

Pro

ble

m s

olv

ing

Op

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ata

flo

w

Org

aniz

atio

n

Ori

enta

tio

n

Per

son

al R

elat

ion

s

Task Functions

Team maturation model

B. Tuckman, Stages of Small Group Development Revisited (1977)

Which traits do you experience on your team?

Which traits do you want for your team?

Our learning journey…

Asking Why

Exploring How

Practicing When

Creating a Hot Team

+

+

Copyright © 2007 Basadur Applied Creativity, Inc. Used with permission.

GAINING KNOWLEDGE

LEARNING BY DIRECT EXPERIENCE

LEARNING BY DETACHED ABSTRACT THINKING

USING KNOWLEDGE FOR EVALUATION

USING KNOWLEDGE FOR IDEATION

APPLYING KNOWLEDGE

GENERATOR:

Getting things started

CONCEPTUALIZER:

Putting Ideas together

OPTIMIZER:

Turning abstract ideas into

practical solutions & plans

IMPLEMENTER:

Getting things done I IV

III II

Basadur CPS* Profile *Creative Problem Solving

GAINING KNOWLEDGE





APPLYING KNOWLEDGE

CONCEPTUALIZER:

Putting Ideas together OPTIMIZER:



IMPLEMENTER:

Getting things done IV

III II

-60 -40 -20 0 20 40 60

-60

-40

-20

20

40

60

Basadur CPS Sample Profile


GENERATOR:

Getting things started I

Basadur CPS Profile Stages I: GENERATOR II: CONCEPTUALIZER III: OPTIMIZER IV: IMPLEMENTER

Initiator

Comfortable with ambiguity

Sensitive to surrounding environment

Likes to get things started

Idea developer

Patient Thinker

Able to form the “big picture”

Develops understanding

Test and experiments

Creates practical, step-by-step plans & solutions

Does thorough analysis

Confirms ideas and opinions

Confirms consent with others for changes

Makes changes work and stick

Will do and try anything to make solution work

Experiments & alters plans to

make them work in real world


I: GENERATOR

II: CONCEPTUALIZER

III: OPTIMIZER

IV: IMPLEMENTER

CONCEPTUALIZER:Putting Ideas together

IIOPTIMIZER: Turning abstract ideas into practical solutions & plans

III

IMPLEMENTER: Getting things done

IV


GENERATOR:Getting things started

II

Generators’ view of Optimizers

Optimizer

• Think they are too narrow minded

• Cannot see the big picture

• Think they know the right answer but it is for the wrong problem

• “Green eyeshade people”



III


IV



I

III

Optimizers’ view of Generators

Generator

• Think they are unable to focus on the real problem

• Think they start working on 5 new problems before main one is solved

• They are hard to pin down



III


IV



I

II

Implementer

Conceptualizers’ view of Implementers

• Think they are dangerous because they’ll do anything

• Don’t appear to think first

• Bang their heads against the wall



III


IV



IIV

Conceptualizer

Implementers’ view of Conceptualizers

• Should not get paid

• Never see them do anything

• Always see them thinking

Think of a teammate with whom you have:

a smooth relationship

a tense relationship

Thoughts on their predominate CPS styles?


I



III


IV

DMI Conference Attendee Profiles





DESIGNERS

80%

CPS Profiles By Occupation

ARCHITECTS

80%

ENGINEERS

80%



CPS Profile Differences by Job Role

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Individual contributor Sr. individual contributor First-level manager Second-level manager Upper-level manager

Generators Conceptualizers Optimizers Implementers

1

PROBLEM FINDING

FACT FINDING

PROBLEM DEFINITION

IDEA FINDING

EVALUATE & SELECT

PLAN

ACCEPTANCE

ACTION

2

3

45

6

7

8

Basadur Problem Solving Process

TEST


SOLUTION IMPLEMENTATION

PROBLEM FORMULATION

SOLUTION FORMULATION

SOLUTION IMPLEMENTATION

PROBLEM FORMULATION

SOLUTION FORMULATION

Overlaying Process with Profiles

1

PROBLEM FINDING

FACT FINDING

PROBLEM DEFINITION

IDEA FINDING

EVALUATE & SELECT

PLAN

ACCEPTANCE

ACTION

2

3

45

6

7

8


GENERATOR:

Getting things started

CONCEPTUALIZER:

Putting Ideas together

OPTIMIZER:



IMPLEMENTER:

Getting things done I IV

III II

LEARNING BY

DIRECT EXPERIENCE

LEARNING BY DETACHED

ABSTRACT THINKING

USING KNOWLEDGE

FOR EVALUATION USING KNOWLEDGE

FOR IDEATION

GAINING KNOWLEDGE

APPLYING KNOWLEDGE

GAINING KNOWLEDGE

APPLYING KNOWLEDGE

Get to know your teammates

Friction provides traction Healthy friction breeds creativity

How will you apply what we’ve explored today? What is one thing you will do different in your team?

Design isn’t in the service business, it’s in the LEADERSHIP business.

-Joseph Kinnebrew, artist

How will you apply what we’ve explored today?

What is one thing you will do different in your team?

Thank You!

[email protected] & [email protected]

“The last thing I look for when starting a project is another me... because I already have one.”

Bill Buxton (2007)

• Basadur Applied Creativity, www.basadur.com

• The Art of Innovation, Tom Kelly

• Conscious Business, Fred Kofman

• Creative Approaches to Problem Solving: A Framework for Change, Scott G. Isaksen, K. Brian Dorval, and Donald J. Treffinger

• Drive: The Surprising Truth About What Motivates Us, Dan Pink

• Group Genius, Keith Sawyer

• Five Questions That Change Everything, John Scherer

• Flow The Psychology of Optimal Experience, Mihaly Csikszentmihalyi

• Forming Storming Norming Performing: Successful Communication in Groups and Teams, Donald Egolf

• Presence, Peter Senge

Bibliography

http://www.basadur.com/



GAINING KNOWLEDGE

USING KNOWLEDGE FOR IDEATIONUSING KNOWLEDGE FOR EVALUATION APPLYING KNOWLEDGE


I



III


IV

E

I

S

N J P

MBTI/Basadur Mapping Personality and work style indicators:

MBTI

Scale

CPSP Styles

Generator

(Quadrant 1)

Conceptualizer

(Quadrant 2)

Optimizer

(Quadrant 3)

Implementer

(Quadrant 4)

EI -.33** -.10 .28** .14

SN .04 .35** -.01 -.37**

TF .06 .04 -.04 -.04

JP .24** .22* -.23** -.23**


Documents

HOT TEAMS: HOW TO SIZZLE AND NOT BURNCONCEPTUALIZER: Putting Ideas together I OPTIMIZER: Turning abstract ideas into practical solutions & plans III IMPLEMENTER: Getting things done