Hostname - gnish.com · Web viewIntroduction. Gary Neshanian is a Project Manager and certified Project Manager Professional (PMP®), with a Bachelor’s Science in Computer Science

PlanSystem Configuration

Documentation

Version 0.021-May-23

Delivered – September 20, 2012Version 0.0

By: Gary Neshanian (PMP®)

Nish Consulting2336 Elden Ave., Suite GCosta Mesa, CA 92627Phone (949) [email protected]://consulting.gnish.com

Project Manager Gary Neshanian

Distribution List –

Gary Neshanian

Executives (Chief) Chief Information Officer - CIO Information Systems Manager - ISMManagers (Functional) Systems Manager - SM Webmaster - WM Operator(s) - OpsStakeholders (Customers) Sponsor Business Unit Manager – BUM Vendors

Copyright © 1995-2010 Nish Consulting, all rights reserved.This documentation is for the sole use of Nish Consulting clients, no unauthorized reproduction is allowed.

HOSTNAME AUTHORIZATION (WHO)

Authorization (who)

IntroductionGary Neshanian is a Project Manager and certified Project Manager Professional (PMP®), with a Bachelor’s Science in Computer Science Engineering from California State University at Long Beach. He does his independent IT consulting work through his Nish Consulting since 1986.

Stakeholders (who)Sponsor (authorizer): interest, influences, impact.

Team member(s):interest, influences, impact.

Customer(s):interest, influences, impact.

Vendor(s):Products, services.

Business Case (why)What need is this filling? Was there a feasibility study or steering committee involvement?

Charter (what)

Purpose (objectives)Gary has authored this document, and it has evolved during his many years of enterprise and information technology work. It is based on his training from the Project Management Institute, and his experience in both private LAN/Intranet and public WAN/Internet environments.

Requirements (needs)What product, service, or result is being developed? Any constraints or dependencies.

Scope (how)

DescriptionThis is intended as a boilerplate/template for a computer host/system configuration, installation, operation, and maintenance service log document. It is intended as a

System Configuration (Nish Consulting) i

http://www.gnish.com/resume

http://www.pmi.org/

http://www.gnish.com/consulting/docs/host.doc

http://www.gnish.com/consulting

http://www.csulb.edu/

http://www.csulb.edu/colleges/coe/

http://www.pmi.org/CareerDevelopment/Pages/AboutCredentialsPMP.aspx

http://www.gnish.com/


starting point that can be used anywhere from system/enterprise analysis and planning to post installation/inventory documentation.DeliverablesDeliverable documents or attachments.

AcceptanceExpectations and criteria for formal completion and acceptance by the sponsor and stakeholder(s).

Project Plan (methodology)

Project ManagementProject management is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. PM approaches: Phased (Waterfall), Incremental, Iterative (Agile/Scrum), and Lean.

AppendicesAppendix A – Project PlanAppendix C – Statement Of Work Appendix C – Statement Of Work (SOW) Appendix E – Standard Operating ProceduresAppendix F – Service Log Appendix G – GlossaryAppendix H – Reference

Infrastructure/ Service ManagementInformation Technology service management (ITSM) information and solutions are based on Information Technology infrastructure library (ITIL) best practices.

Best practices ensure data centers have comparable services. Today ITIL is the worldwide de-facto-standard for service management and contains broad and publicly available documentation on how to plan, deliver and support IT services.ITIL core: Strategy, Design, Transition, Operation, Continual Service Improvement.

System Configuration (Nish Consulting) ii

http://www.itil.org/

http://www.itsm.info/


Waterfall

Waterfall approach means that you complete a number of phases in an ordered sequence: requirements analysis, design, implementation/integration, and testing.

Traditional phased approach identifies a sequence of steps to be completed, five developmental components can be distinguished (four stages plus control):

1. Initiation 2. Planning and Design 3. Execution 4. Monitor and Control 5. Completion

This approach can be more risky since problems may not be discovered until much later in the project, and don’t show any value until completion.

Modified waterfall approach breaks the project down into two or more parts, sometimes called phases or stages. Manageable pieces allow you to prototype areas, and modify your design, with fewer risks to the project.

Project Management Institute, Project Management Body of Knowledge (PMBOK).

System Configuration (Nish Consulting) iii

http://www.pmi.org/PMBOK-Guide-and-Standards.aspx

http://www.pmi.org/


Iterative

Iterative approach involves a sequence of incremental steps, or iterations.

Iterations include some of the development disciplines (requirements, analysis, design, implementation...), have a well-defined set of objectives, and produce a partial working implementation of the final system.

Successive iterations build on the previous iterations to evolve and refine the system until the final product is complete.

Agile (Manifesto) - founded on a process view of human collaboration, is adaptive manner, rather than as a completely pre-planned process or difficult to plan ahead.

Scrum - agile software development method, rugby approach of one cross-functional team across multiple overlapping phases "team passing the ball back and forth".

http://www.scrumalliance.org/pages/what_is_scrum

http://scrumpad.wpengine.com/features/scrumpad-overview

System Configuration (Nish Consulting) iv

http://scrumpad.wpengine.com/features/scrumpad-overview

http://www.scrumalliance.org/pages/what_is_scrum

http://www.scrumalliance.org/

http://www.agilemanifesto.org/

http://www.agilealliance.org/


http://agile101.net/2009/09/08/the-difference-between-waterfall-iterative-waterfall-scrum-and-lean-in-pictures/

System Configuration (Nish Consulting) v

http://agile101.net/2009/09/08/the-difference-between-waterfall-iterative-waterfall-scrum-and-lean-in-pictures/


Conventions Used in this document: [Fill-in] values are used to prompt you for information that will be linked to other places in the document. Bold to highlight a particular word or statement. Italic to highlight a particular phrase. Gray words have been used for linked values that you shouldn’t have to modify.

SectionsAuthorization (who) purpose, charter, scope, wbs and conventions of this documentTable of Contents listed by section and pageTable of Diagrams listed by page1 System specifications and contact information2 Hardware processing, resources, peripherals and racks3 Software operating systems and configurations4 Network network diagram and file listings5 Services application services and systems6 Site documentation and specificationsAppendix A – Project PlanAppendix B – Work Breakdown Structure (WBS)Appendix C – Statement Of Work (SOW)Appendix D – Service Level Agreement (SLA)Appendix E – Standard Operating Procedures (SOP)Appendix F – Service Log Appendix G – GlossaryAppendix H – Reference Index/Glossary Terms sorted alphabeticallyNotes

THIS DOCUMENT IS PROVIDED ON A FREE AND "AS IS" BASIS. THE AUTHOR EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIS DOCUMENTS USE. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT FROM ITS USE.

System Configuration (Nish Consulting) vi

HOSTNAME TABLE OF CONTENTS

Table of Contents

Authorization (who).............................................................................................................iIntroduction..........................................................................................................................iStakeholders (who)...............................................................................................................iBusiness Case (why).............................................................................................................iCharter (what).......................................................................................................................iPurpose (objectives).............................................................................................................iRequirements (needs)...........................................................................................................iScope (how)..........................................................................................................................iProject Plan (methodology).................................................................................................iiConventions........................................................................................................................viSections...............................................................................................................................viTable of Contents..............................................................................................................viiTable of Diagrams..............................................................................................................xi1 System..........................................................................................................................1

1.1 Hostname.............................................................................................................11.2 Model...................................................................................................................11.3 Manufacturer........................................................................................................11.4 Vendor.................................................................................................................11.5 Systems Manager.................................................................................................11.6 Webmaster...........................................................................................................11.7 Operator(s)...........................................................................................................11.8 Service Organization...........................................................................................11.9 Installation...........................................................................................................2

2 Hardware......................................................................................................................32.1 Central Processing Unit (CPU)............................................................................32.2 Memory................................................................................................................32.3 Disk Array...........................................................................................................32.4 Storage Device(s).................................................................................................32.5 Rack.....................................................................................................................4

2.5.1 Bays.................................................................................................................43 Software.......................................................................................................................5

3.1 Operating System (OS)........................................................................................53.2 Graphical User Interface (GUI)...........................................................................53.3 File System Management....................................................................................5

3.3.1 Partition Table(s).............................................................................................54 Network.......................................................................................................................6

4.1 Interface...............................................................................................................64.2 Files......................................................................................................................7

4.2.1 hosts.................................................................................................................74.2.2 defaultrouter.....................................................................................................74.2.3 nsswitch.conf...................................................................................................74.2.4 resolv.conf.......................................................................................................7

4.3 Local Area Network (LAN).................................................................................7

System Configuration (Nish Consulting) vii


4.3.1 Router..............................................................................................................74.4 Wide Area Network (WAN)................................................................................7

4.4.1 Firewall............................................................................................................74.4.2 Demilitarized Zone (DMZ)..............................................................................7

4.5 Domain (Corporate).............................................................................................75 Services........................................................................................................................8

5.1 Application..........................................................................................................85.1.1 Database...........................................................................................................85.1.2 Transaction Processing....................................................................................8

5.2 Network...............................................................................................................85.2.1 Web..................................................................................................................85.2.2 HTTP...............................................................................................................85.2.3 HTTPS.............................................................................................................85.2.4 FTP..................................................................................................................85.2.5 Telnet...............................................................................................................8

6 Site...............................................................................................................................96.1 History.................................................................................................................96.2 Map......................................................................................................................96.3 Overview..............................................................................................................9

6.3.1 Index.html........................................................................................................96.3.2 Frames..............................................................................................................96.3.3 Pages................................................................................................................9

6.4 Organization........................................................................................................96.4.1 Files..................................................................................................................96.4.2 Folders.............................................................................................................9

Appendix A – Project Plan................................................................................................a1 Overview......................................................................................................................a

1.1 Personnel..............................................................................................................a1.1.1 Project Manager...............................................................................................a1.1.2 Development....................................................................................................a1.1.3 Review.............................................................................................................a1.1.4 Delivery............................................................................................................a1.1.5 Acceptance.......................................................................................................a1.1.6 Other Vendors..................................................................................................a

2 Timeline.......................................................................................................................b3 Resources.....................................................................................................................b4 Milestones....................................................................................................................c

4.1 Analysis................................................................................................................c4.2 Development........................................................................................................c4.3 Review.................................................................................................................c4.4 Delivery................................................................................................................c4.5 Completion...........................................................................................................c

5 Acceptance...................................................................................................................c5.1 Requirements.......................................................................................................c

5.1.1 Testing..............................................................................................................c5.1.2 Date..................................................................................................................c

System Configuration (Nish Consulting) viii


5.2 Signoff..................................................................................................................cAppendix B – Work Breakdown Structure (WBS)...........................................................d1 Costs............................................................................................................................d2 Budget..........................................................................................................................d3 Activities......................................................................................................................d4 Procurements...............................................................................................................d5 Risks............................................................................................................................dAppendix C – Statement Of Work (SOW)........................................................................e1 Introduction..................................................................................................................e

1.1 Background..........................................................................................................e1.2 Scope....................................................................................................................e1.3 Objectives............................................................................................................e

2 Requirements...............................................................................................................e2.1 Work Breakdown Structure (WBS).....................................................................e2.2 Deliverables.........................................................................................................e2.3 Schedule...............................................................................................................e2.4 Resources.............................................................................................................e2.5 Performance Monitoring and Status Reporting...................................................e

3 Costs.............................................................................................................................e4 Assigned Responsibilities............................................................................................e5 Assumptions, Risks, Constraints and Dependencies...................................................e

5.1 Assumptions/Exclusions......................................................................................e5.2 Risks.....................................................................................................................e5.3 Constraints...........................................................................................................e5.4 Dependencies.......................................................................................................e

6 Applicable Documents, Abbreviations/Acronyms.......................................................f6.1 Applicable Documents.........................................................................................f6.2 Abbreviations/Acronyms......................................................................................f

7 Appendices...................................................................................................................fAppendix D – Service Level Agreement (SLA)...............................................................g1 Purpose........................................................................................................................g2 Scope of services.........................................................................................................g

2.1 Systems Operations Access.................................................................................g2.2 Backups................................................................................................................g2.3 Restores................................................................................................................g2.4 Infrastructure........................................................................................................g2.5 First Level Application Support..........................................................................g2.6 Consulting Support..............................................................................................g2.7 Desktop Support..................................................................................................g

3 Performance objectives................................................................................................g4 Availability schedule...................................................................................................g5 Maintenance schedules................................................................................................g6 Service schedules.........................................................................................................h7 Terms of agreement.....................................................................................................h8 Approval......................................................................................................................hAppendix E – Standard Operating Procedures (SOP).......................................................i

System Configuration (Nish Consulting) ix


Appendix F – Service Log.................................................................................................jAppendix G – Glossary.....................................................................................................kAppendix H – Reference....................................................................................................lIndex...................................................................................................................................mNotes....................................................................................................................................n

System Configuration (Nish Consulting) x

HOSTNAME TABLE OF DIAGRAMS

Table of Diagrams

Rack Diagram................................................................................................................................. 4Partition Table(s)............................................................................................................................ 5Network Diagram............................................................................................................................ 6Site Map.......................................................................................................................................... 9Project Timeline.............................................................................................................................. kProject Resources........................................................................................................................... kService Log...................................................................................................................................... f

System Configuration (Nish Consulting) xi

HOSTNAME 1 SYSTEM

1 System

1.1 HostnameHost

1.2 ModelModel

1.3 Manufacturer[Sun | IBM | HP | DG | Compaq | HP]

1.4 VendorCompany:Sales Representative:SR Phone:Sales Engineer:SE Phone:

1.5 Systems ManagerName:SM Phone:SM Pager:

1.6 WebmasterName:WM Phone:WM Pager:

1.7 Operator(s)Name(s):OP Phone Number:OP Pager Number:

1.8 Service OrganizationContract Number:Service Level Agreement:Service Representative:Field Technician(s):Service Phone:Emergency Phone:

System Configuration (Nish Consulting) 1

HOSTNAME 1 SYSTEM

1.9 InstallationDate:

Technician:

Configuration/Format specifications:

Hardware installation:

Software Installation:

Online/Live date:

Statement of Work (Appendix A)

Project Plan (Appendix B)

Service Level Agreement (Appendix C)

Maintenance-Service (Appendix E)


HOSTNAME 2 HARDWARE

2 Hardware

2.1 Central Processing Unit (CPU)[Sparc | RS6000 | Intel | Pentium], Speed MHZ, # Processor(s)

2.2 MemoryRAM MB Random Access Memory (RAM)Cache MB Cache

2.3 Disk ArraySystem Disk GB System Disk

Data Disk GB Data Disk

2.4 Storage Device(s)Tape GB Tape

Cartridge GB Cartridge


HOSTNAME 2 HARDWARE

2.5 Rack

Rack Diagram

2.5.1 Bays

12345

System Configuration (Nish Consulting)

Bay 1

Bay 2

Bay 3

Bay 4

Bay 5

4

HOSTNAME 3 SOFTWARE

3 Software

3.1 Operating System (OS)[Unix | DOS | NT], [95 | 98 | 2000 | NT | Solaris | AIX | UX]

3.2 Graphical User Interface (GUI)[X-Windows | Microsoft Windows]

3.3 File System Management[UFS | DOS | FAT32 | NT]

3.3.1 Partition Table(s)

Solaris System/Data Partitions (# GB):# Size(MB) Tag Path Mount point Description0 root \ (root)1 swap2 - (all) - -34567

Partition Table(s)


HOSTNAME 4 NETWORK

4 Network

Network Diagram

4.1 InterfaceHostname hostnameDomain domain.orgIP address 127.0.0.1Sub-net mask 255.255.255.0Name Server (DNS/WINS) 127.0.0.0Default Gateway 127.0.0.0

System Configuration (Nish Consulting)

Error! Not a valid link.[Error! Not a valid link.]

Error! Not a valid link.Error! Not a valid link..Error! Not a valid link.

[Error! Not a valid link.]

Error! Not a valid link.[Error! Not a valid link.]

InternetWorldWideWeb

Internet

DMZ (WAN)

Intranet (LAN) Error! Not a valid link.[Error! Not a valid link.]

6

HOSTNAME 4 NETWORK

4.2 Files4.2.1 hosts

Error! Not a valid link. Error! Not a valid link. alias(s)

4.2.2 defaultrouter

domainname Error! Not a valid link.server host.com

4.2.3 nsswitch.conf

hosts dns file

4.2.4 resolv.conf

127.0.0.1

4.3 Local Area Network (LAN)4.3.1 Router

default_gateway, 127.0.0.25

4.4 Wide Area Network (WAN)4.4.1 Firewall

firewall, 127.0.0.99

4.4.2 Demilitarized Zone (DMZ)

web, 127.0.0.27

4.5 Domain (Corporate)


HOSTNAME 5 SERVICES

5 Services

5.1 Application5.1.1 Database

[Oracle | Sybase | SQL Server]

5.1.2 Transaction Processing

[eCommerce | Credit Card Processing]

5.2 Network5.2.1 Web

[Apache | Netscape | IIS]

5.2.2 HTTP

Port: 80

5.2.3 HTTPS

Port:

5.2.4 FTP

Port: 21

5.2.5 Telnet

Port: 23


HOSTNAME 6 SITE

6 Site

6.1 History

6.2 Map

Site Map

6.3 Overview6.3.1 Index.html

6.3.2 Frames

6.3.3 Pages

6.4 Organization6.4.1 Files

6.4.2 Folders


HOSTNAME APPENDIX A – PROJECT PLAN

Appendix A – Project Plan

1 OverviewExplanation of project plan and responsibilities.

1.1 Personnel1.1.1 Project Manager

Gary Neshanian

1.1.2 Development

Gary Neshanian

1.1.3 Review

Gary Neshanian

1.1.4 Delivery

Gary Neshanian

1.1.5 Acceptance

Customer

1.1.6 Other Vendors

System Configuration (Nish Consulting) a


2 TimelineMicrosoft Gantt chart:

Project Timeline May June July Aug Sep Oct

1 Initiate (Requirements)

2 Plan (Analysis)

3 Manage (Develop)

4 Execute (Refine)

5 Close (Final Delivery)

Project Timeline

3 ResourcesMicrosoft Resources table:

Project Resources

System Configuration (Nish Consulting) b


4 Milestones Major task break down with date assignments.

4.1 AnalysisCompletion of needs analysis. (hours, date)

4.2 DevelopmentCompletion of development . (hours, date)

4.3 ReviewCompletion of client review. (hours, date)

4.4 DeliveryCompletion of delivery/installation. (hours, date)

4.5 CompletionFormal transfer to acceptance team. (hours, date)

5 Acceptance Acceptance testing and date requirements.

5.1 Requirements5.1.1 Testing

5.1.2 Date

5.2 SignoffWho?

System Configuration (Nish Consulting) c

HOSTNAME APPENDIX A – WORK BREAKDOWN STRUCTURE (WBS)

Appendix B – Work Breakdown Structure (WBS)

1 Costs?

2 Budget?

3 Activities?

4 Procurements?

5 Risks?

System Configuration (Nish Consulting) d

HOSTNAME APPENDIX C – STATEMENT OF WORK (SOW)

Appendix C – Statement Of Work (SOW)

1 Introduction

1.1 Background

1.2 Scope

1.3 Objectives

2 Requirements

2.1 Work Breakdown Structure (WBS)

2.2 Deliverables

2.3 Schedule

2.4 Resources

2.5 Performance Monitoring and Status Reporting

3 Costs

4 Assigned Responsibilities

5 Assumptions, Risks, Constraints and Dependencies

5.1 Assumptions/Exclusions

5.2 Risks

5.3 Constraints

5.4 Dependencies

System Configuration (Nish Consulting) e

HOSTNAME APPENDIX C – STATEMENT OF WORK (SOW)

6 Applicable Documents, Abbreviations/Acronyms

6.1 Applicable Documents

6.2 Abbreviations/Acronyms

7 Appendices

System Configuration (Nish Consulting) f

HOSTNAME APPENDIX D – SERVICE LEVEL AGREEMENT (SLA)

Appendix D – Service Level Agreement (SLA)

1 PurposeThis agreement is between Information Systems and Business Application. This document outlines the service level roles, responsibilities, and objectives of Information Systems and Business Application in support of Business Application.

2 Scope of servicesDay-to-day operations and maintenance.

2.1 Systems Operations AccessData processing environment.

2.2 BackupsRegular application and data backups.

2.3 RestoresData recovery, when required.

2.4 InfrastructureLocal and wide area networks.

2.5 First Level Application Supportexisting applications.

2.6 Consulting SupportExpertise to consult on needs.

2.7 Desktop Support Software applications, installation and support.

3 Performance objectives

4 Availability scheduleApplication Monday Tuesday Wednesday Thursday Friday Saturday Sunday

5 Maintenance schedulesStandard: Noon Sunday to 4 A.M. Monday (proposed)

System Configuration (Nish Consulting) g

HOSTNAME APPENDIX D – SERVICE LEVEL AGREEMENT (SLA)

As scheduled and agreed in advance with affected business units6 Service schedules

Contact Application Monday Tuesday Wednesday Thursday Friday Saturday Sunday

7 Terms of agreementThe signatures of this document indicate agreement to its content, that it is valid, has achievable objectives, and represents the intent of Information Systems to meet the system needs of Business Unit as they relate to the Business Application.This document is controlled by Department Manager of Information Systems and Business Manager, of Business Unit. Any modifications to this agreement require the review and approval of both parties. Inputs relative to the content or distribution of this document should be forwarded to the director of Information Systems.This document will remain in effect until replaced with an updated version. It will be reviewed annually for currency, accuracy, and completeness. The next review is scheduled for {Month}, {Day} 200 .

8 Approval{Information Systems Name} Signature Date{Business Unit Name} Signature Date

System Configuration (Nish Consulting) h

HOSTNAME APPENDIX E – STANDARD OPERATING PROCEDURES (SOP)

Appendix E – Standard Operating Procedures (SOP)

Procedures for daily operations, emergency response and contact information should be inserted here. Responsible personnel for what days of the week, time of day with their phone numbers, pager numbers and any other information need to contact them. Also any outside vendors, their contract numbers and phone numbers needed to support this system.Always enter emergency calls in the Service Log (Appendix A).

Responsible Manager:Days of week:Time of day:Phone:Pager:

Service Vendor:Contract Number:Service Level:Response Time:Phone:

System Configuration (Nish Consulting) i

HOSTNAME APPENDIX F – SERVICE LOG

Appendix F – Service Log

Date Task (including: downtime, dependencies, impact…) Done Technician Notes

Service Log

System Configuration (Nish Consulting) j

HOSTNAME APPENDIX H – REFERENCE

Appendix G – Glossary

Project Plan (PP)how and when of objectives, products, milestones, activities and resources required.

Service Level Agreement (SLA)part of a service contract where the level of service is formally defined.

Standard Operating Procedure (SOP)fixed instructions or steps for carrying out usually routine operations.

Scope Of Services (SOS)lists of tasks which are, or may be, required for a vendor.

Statement Of Work (SOW)document defining work activities, deliverables and timeline for a vendor.

Terms Of Service (TOS)rules of on-line service provider, break and risk being "TOS-sed" (disconnected).

Work Breakdown Structure (WBS)division of a project into tasks and subtasks.

System Configuration (Nish Consulting) k

HOSTNAME APPENDIX H – REFERENCE

Appendix H – Reference

PMI.org is the world’s leading not-for-profit membership association for the project management profession.

PMP® credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources.

Copies of vendor needs analysis, sales configurations, purchase orders, and maintenance contracts should all be inserted here.

Instructions and locations of all hardware, software and application documentation should be inserted here.

System Configuration (Nish Consulting) l

http://www.pmi.org/CareerDevelopment/Pages/AboutCredentialsPMP.aspx

http://pmi.org/

HOSTNAME INDEX

Index

AppendixEmergency Procedures, hProject Plan, cReference, jService Level Agreement, fService Log, iStatement Of Work, a

ComputerHostname, 1Model, 1

Hardware, 3CPU, 3Disks, 3Memory, 3Storage Device(s), 4

Network, 6Files, 7Interface, 6LAN, 7WAN, 7

Operator, 1Pager, 1Phone, 1

ServiceContract Number, 1Emergency, 1Field Engineer, 1Level, 1Phone, 1

Support Representative, 1Services, 8

Application, 8Database, 8FTP, 8HTTP, 8HTTPS, 8Network, 8Telnet, 8Transaction, 8Web, 8

Site, 9History, 9Map, 9Organization, 9Overview, 9

Software, 5File System, 5Graphical User Interface, 5Operating System, 5

Systems Manager, 1, hPager, 1, hPhone, 1, h

Vendor, 1Sales Rrepresentative, 1Systems Engineer, 1

Webmaster, 1Pager, 1Phone, 1

System Configuration (Nish Consulting) m

HOSTNAME NOTES

Notes

Hostname – System Configuration (Nish Consulting) – version 0.0, revision 6(Pages 38, Words 0, Characters 0, document.doc:184 Kbytes)