Hosting Edition Brochure

8/4/2019 Hosting Edition Brochure

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Copyright 2005-2011 CloudWare Pty Ltd

Minimum Specs & Requirements

Main Applications Clients

SIP Call Server Windows SoftPhone/Call Centre Agent (XP or Windows 7)

Built-in Virtualization engine SIP softphone (3rd

Party)

Conference Bridge (built in software) Web Call Back client

Voice Mail (built in software unlimited mailboxes) SIP Call Centre Agent

Call Centre (ACD) built in. Operator SoftPhone

Standards Minimum Server Hardware Requirement

Audio Codecs G.711,G.723,G.726 Windows2003 R2 Server or 2008 Server

Echo Suppression G.165 Server PC Pentium 4, 2GHz, 4GB RAM 100GB HDD space

SIP (Session Initiated Protocol) RFC 3261 plus all subsidiary RFCs

TAPI Service Provider Interface (TSPI)

Hosting EditionClass 4/5 VoIP Softswitch

- Telephony/UC in the Cloud- Telco Hosting Platform- Hosted PBX 'Virtualization

Registered Member of:

Windows Server Cloud based Hosting Platform operating in Class 4/5 for Telco/ITSPs/CarriersScales to 100,000 users per server with 30,000 concurrent calls then above in clusters

Virtualization Platform hosts any number of full-featured Virtual PBXs in the Cloud

Calling Card/Pre and Post paid call credit management platform

Hosted Call Centres

SIP trunk gateway implemented in software no hardware gateways required

Support for multi-country/geographic number plan SIP trunks in a single Transit server location

Excellent voice quality equal to standard phone call (MOS 5)

Supports VoIP Residential, Enterprise, SME/B & mobile deployments

Choice of SoftPhones (incl. Operator, Call Centre

Agent, Call Centre Supervisor) running under

Windows and any SIP compliant client or iPhone

Break the Scalability Barrier! with the CloudWare Hosting Edition


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CloudWareSuite Hosting Edition Brochure


Overview

The CloudWareSuite Hosting Edition is a cost effective, Class 4/5Cloud Telephony Carrier Class Windows software platform that

functionally replaces (at a fraction of the cost) and improves on,

both legacy systems and the hardware-centric VoIP competitors,

removing barriers to adoption and enabling local and

international telcos and ITSPs to challenge the current paradigm.

Telcos and Internet Telephony Service Providers (ITSPs) can

aspire to grow at an unbeatable entry level price with an ACPU(Average Cost per User) of less than $200 compared to the

average of $600 in an easy to deploy and support, Windows

based application.

Being software only there is virtually no carbon cost

and there is no manufacturing overhead built-in;

theres nothing to ship, handle or warehouse (unlike

with proprietary hardware) the complete package

is downloaded from the web and locally sourced

standard computers and servers can be used.

Licenses are issued by email according to

configuration and number of user ports.

Field ApplicationsClass 4 peering to other nodes via SIP means that Hosting Nodes

can be mesh networked or clustered for redundancy and

expansion. The system can be deployed in a single

Class 4/5 customer facing mode or,

for heavy call traffic loads split into separate Class 4 or Class 5

servers to achieve higher BHCA and cps performance.

Tier 1/2 deployments are easily built utilising E1-ISDN PC Cards

or SIP-ISDN gateways. A Tier 3 peering service delivery platform

can be built either in the same server or separately utilising the

in-built SIP gateway/gatekeeper module.

Multiple trunks from different SIP trunk providers can be

terminated including trunks with disparate numbering, area

codes and country codes.

Non-registered peered SIP trunks or ISDN can be re-distributed

in DDI ranges to downstream peers (Class 4).

The Hosting Edition enables a locally based Telco/ITSP to offer

locally terminated SIP trunks and numbers from any state or

country. For example U.S. numbers can be co-located with U.K.

or Singapore and Australian numbers effectively virtualizing an

international telco across all borders and boundaries.

Support for any number of partitioned, full featured Virtual-

PBXs for SME/B brings a new market opportunity to the Telco/

ITSP as a standard part of the CloudWareSuite VoIP platform.The built-in virtualization engine means theres no need for

VMware or clustering software.

CDRs (Call Data Records) for all call types can be output to anydatabase for billing engine processing as required.

MS Windows professionals can easily deploy and support the

system via its extensive Web Portal. Carriers can deliver White

Label packages to Channel Partners for resale of VPBXs and

other services via the Web Portal no specialised skill sets are

required; in addition CloudWare offers Level 3 engineeringsupport along with initial setup, configuration and training.

Maintenance and upgrades are built-in as part of a year one

rollout with additional annual maintenance/upgrades and

support packages available according to the level of support

required.

Snapshot

Runs on Windows Operating Systems

Scalable to 100,000 User Ports and 500,000

calls per hour in a single server with 30,000concurrent calls.

Cluster servers to support millions of

subscribers across any geographical area

Calling Card/Pre and Post Paid platform

Support any number of individual subscribers

or feature rich Virtual PBXs (more than 300

features) for business , including hosted Virtual

Call Centres (no virtualization software is

required)

Available as Hosting, Enterprise or SMB

Editions to service Residential, Business and

Transit Softswitch markets runs in Class 4,

Class 5 or Class 4/5 modes

Full system redundancy and failover either co-

located or multi-location

Call Recording by User or by VPBX

Built-in unlimited capacity, richly featured Call

Centre, Conference Bridge and Voice Mail

Excellent voice call quality (MOS 5)

Simple once-off licensing model - by User Port

& by Concurrent Call Session


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CloudWareSuite Hosting Edition Brochure


For further information or to obtain a quotation please contact:

CloudWare Pty Ltd (ACN 099290114)9/150 Chestnut Street, VIC 3121 Australia,Phone: +61 (3)9425 1555

Email:[email protected]

www.cloudware.net.au

Main Features & Capabilities

ACD/Queue - Call Centre

Administrator remote configuration

Advice of Charge (AOC)

Alternate routing of calls

ASP/multi-tenanting

Automatic call-back

Automatic server location search (1st

logon-SoftPhones)

Automatic redial

Automatic service restart (watchdog)

Auto-Attendant with dial-through

Barge in (Operator )

Blind Call Transfer

Broker Call

Calling Card/Pre and Post Paid

Call Centre Administration

Call Centre Agent

Call Centre Agent ODBC database connection

Call Centre busy period indication to callers

Call Centre status indication feed to Wallboard

Call Centre Supervisor

Call Centre Supervisor, 3 classes

Call Centre Supervisor, Listen-in, Barge-in, Teaching modes

Call Centre skill based routing

Call Centre queue cascade & overflow

Call Detail Records (CDR)Call forking (multi-internal, single external)

Call forking to virtual numbers

Call forward - remote configuration by supervisor

Call forward delay - no answer

Call forward if busy

Call forward immediate

Call forward flexible, multi-step, multi-layer

Call hold

Calling Line Identification/Presentation (CLID/CLIP)

Calling Line ID via SS#7 networks

Call Park

Call pickup

Call progress indication

Call recording

Call restrictionsCall scheduling

Call swap (2 party)

Call transfer

Call waiting indication

Camp on busy (2 call handling setting)

CDR user accounts

CLIR by system/by user port

Conference Bridge (multi-party)

Conference, user enabled multi-party

Conference, 3 party user initiated

Connection logging and display

Contacts integration & dialling (SoftPhone)

Contacts import (Windows SoftPhone, SIP TFTP)

Contact specific window/data pop

Conversation recordingCTI integration, SoftPhones-SIP Phones

DDI via ISDN or SIP

DDI via V-PBX trunk groups

Default handling of unconnected calls

Directed call pickup

Do not disturb

DTMF support (Out dialling)

Email notification

Fax routing

Flexible log off when in screen saver mode

Flexible ring groups

Flexible multi-geographical dialplan

Follow Me Group calls

Group pickup

Group signalling

Hosted Call Centre

Hosted Conference Bridge

Instant Messaging (SoftPhones)

ISDN/PSTN gateway support

ISDN trunk redistribution

Least Cost Routing of callsLoad balancing servers for large installations

Mapping of customer/department/project account numbers

Message waiting indication

Missed caller list with date and time

Multi & distributed gateway/gatekeeper support

Multi server location logon

Multiple company answering indication

Multiple Operators

Music/Message on Hold - WAV file system wide

Music/Message on Hold by Virtual PBX

Name resolution from contacts

Name resolution from contacts with window pop

Name resolution of dialling or dialled numbers

Networking servers via closed or open numbering scheme

ODBC database connectionODBC provisioning

Operator Console SoftPhone - any number virtual Operators

Operator Console by ASP/Virtual PBX

Paging internal and external via SIP (multi/unicast RTP)

Personal phonebook

Phonebook dialling

Presence (Status Display) on SoftPhones by server node

Presence (Status Display) on server

Quick Dial Keys

QoS (ToSByte)

Redial list with date and time

Redundant server option

Redundant server auto logon by SoftPhones

Redundant server auto login by SIP phones

Redundant server auto SIP trunk failover

Remote system management

Ringtone manager

Roaming user profiles

Services controller for Server

Server clustering

SoftPhones Windows, SIP

SIP SIMPLE

SIP trunks unlimited numbers/carriers

SIP trunk to backhaul carriers

SIP proxy to residential user ports

SIP proxy to IP-PBX

Speed dial list by Virtual PBX

System speed dial list

Supervised call transfer

TAPI connection for dialling from CRM

Time zone management for Call CentresToll barring (white list/black list)

Trigger external exe by CLID

Unified messaging voice mail to email

User Profile Manager

User selectable ring tones, MoH linked to caller

Virtual numbers

Voice Codecs supported - G.711, G.723, G.726

Voicemail - change announcements remotely

Voicemail - remote inquiry

V-PBX hard/soft partitioning

Web Call Back
mailto:[email protected]:[email protected]:[email protected]://www.cloudware.net.au/http://www.cloudware.net.au/http://www.cloudware.net.au/mailto:[email protected]

Documents

Hosting Edition Brochure