An advanced, scalable, smart communications solution.

HOSTED TELEPHONY

Who needs Hosted Telephony?

Are you using yesterday’s technology to run today’s business communications? If you’re still using landlines and a raft of third parties to organise the way you communicate, you need a Hosted Telephony solution. It’s a customised, holistic, 21st century alternative to traditional premises-based PBX – without the inefficient maintenance and expense.

What is Hosted Telephony?

Hosted Telephony is an advanced, scalable, smart communications solution. It empowers you. It’s designed to take the headaches out of organising multiple communications systems.

VoIP (Voice over Internet Protocol) is at the heart of Hosted Telephony. Instead of using standard landlines, you’re using the internet to transmit calls for a fraction of the cost. It also provides a tailor-made communications solution crafted for you from a suite of products and services that includes everything from day-to-day telephone communication and mobile integration, to video, conferencing, remote office and much more. It rolls up everything you need into one convenient bundle [parcel?], freeing you up to get back to business.

Why use Hosted telephony?

Hosted Telephony dramatically reduces your overheads. And, because you go through a host, you have no need to worry about the additional cost and hassle of upgrades and updates. That’s all taken care of for you in the background.

As your business grows, so do your communications needs. Hosted Telephony provides the right solutions for any business at any stage and can be scalable as you grow or configurable if you downsize. Plus you get full support and you can control the way things are set up via a user-friendly web portal, where, for example, a new phone extension can be added with a click or two.

How can you connect to Hosted Telephony?

With Symmetry.

We understand that every business’s needs are unique – one size does not fit all. Our expertise is in working with you to assess your requirements and then unify your communications with intelligent, effective, efficient solutions. Symmetry is where old-fashioned customer service meets leading-edge technology meet.

TAKE YOUR COMMUNICATIONS INTO THE CLOUD

It’s cloud-based

You’re no longer weighed down by wires, or constrained by physical communication architecture of your office. It’s the smartest and most economical way to communicate today.

It saves you time and money

Saying good bye to fixed lines and moving to the cloud generates huge savings, while Symmetry’s integrated, customised solutions mean that we manage and maintain all the software and equipment you’ll ever need – now and in the future.

It’s scalable

Mobile Telephony grows with you. You have complete freedom of choice – you can start with a standalone fixed network and later, for example, choose to upgrade to Instant Messaging that encompasses a mobile network with the same services for users.

It has state-of-the-art telephony features

A fully featured telephone services that includes everything you need at the click of a mouse, including call notify, call transfer, call return, extension dialling, call forwarding, remote access, call centre functionality, advanced reception functionality and console plus much more.

It’s mobile-friendly

From the simultaneous ringing of mobile and desk phones to the seamless transfer of calls to and from mobiles, Symmetry can turn your mobile into a remote office that fits in your pocket.

It works everywhere

Hosted Telephony allows for an incoming call to be directed to any office, no matter where on the globe it’s located, while inter-office communications will be enhanced, making collaboration and team-building a built-in advantage.

It works with what you already have

Hosted Telephony solutions are designed to work hand-in-glove with your favourite applications like Microsoft Outlook/OCS and Explorer, Mozilla Firefox, IBM Sametime, and Google Apps. It can also be integrated with your desktop for fast, easy use.

It unifies messaging services

Advanced messaging features are crucial for business. Symmetry offers voicemail, fax to email and voice to email services so you never miss a lead.

It lets you see who you’re talking to

Using state-of-the-art video technology, virtual meetings run smoothly, without distracting audio or image delays.

KEY FEATURES

ATTRIBUTE HOSTED PBX PREMISE SOLUTIONS

Scalability �• EssentiallyUnlimited �• Typically,1-10KUsers

�• LimitednumberofIPPhones

Multi-site Networking �• UniformDialingPlans

�• FullFeatureSet

• �CentralizedManagement

• �Hard-to-manageDialPlans

• �LimitedNetworkFeatures

• �ServiceIslands

Total Cost of Ownership

• LowerCostwithOutsourcing • HigherCostsOverall:Staff&Support,Access(PRIvs.T1),LimitedCPEChoices

Open and Standards • Openand3rdPartyCPE

�• SIP-Based

• �Limited,ClosedCPE

• ProprietaryContent

Reliability, Resiliency, and Survival

• �Carrier-gradePlatforms(typicallywellover59’s)

• �CostbornebyServiceProvider

• �SunSolaris&IBMLinuxmission-criticalelements

�• RobustIPnetworking,includinggeographicredundancy

�• Typically,59’sonlybycomplex,expensivemethods

�• CostbornebyEnterprise

�• UseofWindowsandotherless-hardenedelements;Unix/Linuxusegrowing.

��• Softwarereliabilityandchurnremainanissue

Technology Risk • BornebyServiceProvider • BornebyEnterprise

Operations and Management

�• CentralizedSystemManagement

• LocatedatCOand/orDataCenter

• �SupportsMulti-locationandMulti-TenantUsage

• �SeparateManagementSystems

• �LocatedatCustomerSite

�• TypicallySupportsSingleSite,Non-networked

BROADWORKS HOSTED PBX/IP CENTREX

symmetrynetworks.com.au

Geo-Redundant: Data Centre back each other up in event of significant failure.

High Availability (HA): Key elements at each site have redundant components to minimise rosk of failure