Hospitality

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BellworkBellwork Do you think a group, club,

business, etc., can run effectively without a leader? Please explain why or why not.

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ObjectivesObjectivesToday you will… Identify and apply industry terminology Identify the characteristics of the four

types of management styles Demonstrate effective group techniques

and leadership styles

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Autocratic Style Autocratic style: gives orders to employees.

Employees are expected to carry out the orders immediately and without questioning

For example, an autocratic style catering manager would tell employees exactly how to set up for a banquet…employees could not give their opinions or make suggestions.

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Autocratic Style Can you think of a time when this type

of management style is appropriate?

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Bureaucratic Style Bureaucratic style: manager seeks employee

input before he or she makes the final decision

The manager has the final authority, but listens to employees before making decisions.

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Democratic Style Democratic style: manager shares the

decision making with the employees. This type of manager builds trust, respect,

and commitment from his or her employees.

The manager tends to be a good communicator and team leader.

The key phrase a democratic leader uses is “What do you think?”

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Democratic Style The democratic leader would hold a

meeting with the staff. At this meeting, the group together

would decide how to set up the banquet

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Laissez-faire Style Laissez-faire style : let it be or hands-

off (the term is French for let it be or hands-off)

The employer gives all the power to the employees.

With this style of leadership, employees make all the decisions.

This is also described as the “hands-off” approach to leadership.

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Laissez-faire Style Can you think of a time when this type

of management style is appropriate?

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Democratic Let’s group decide

Decides as a group

Laissez-faire Let’s every do whatever

Can really manage anyone

Bureaucratic Listens, but makes final

decision

Decides what is best for the team

Autocratic Bossy

Tells you want to do and you better do it.

ClosureClosure What types of behaviors did your manager

have? Did they participate? Did they sit back and let your group make

the decisions? Would you like to work for that style of

manager?”

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