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Hospitality & Healing Svcs. Domain: Update
Domain Team Lead: Doug Della PietraDirector, Customer Svcs & Volunteers
Rochester General Hospital, Rochester, [email protected]
Hospitality & Healing Svcs. Domain Learning Objectives & Assignments
Learning Objectives Team Member Assignment
#1 Define ‘hospitality’ within healthcare, identifying the scope and core services that contribute to its function Colleen Sweeney
#2Define ‘healing’, identifying the optimum environment for its occurrence, including the various “healing services.”
Margo Halm
#3Designate the key behaviors, assumptions, attitudes, values and skills necessary to foster culture of patient and family centeredness
Lisa DiTroia
#4Explain evidence-based practices for introducing healing touchpoints that positively impact the patient experience.
Doug Della Pietra (Domain Team Leader)
#5Understand how to measure, sustain programs and build ongoing communication to promote these services to engage staff, align leadership, and garner support from the community
Darrell Atkin
Hospitality & Healing Svcs. Domain:Next Steps
Objective Actions Date/TimeframeBetween Meeting HomeworkIdentify and develop section material and outline concepts and key learning components, supporting resources/materials, and suggested assessment questions
• Based on team member assignment to one of Domain Learning Objectives, team members will
1. Identify and develop sections associated with their assigned learning objectives;
2. Outline the Concepts to be addressed within each Section; 3. Specify key learning components/points and takeaways;4. Note any supporting resources/materials used in development; &5. Highlight suggested assessment questions for learning objective
Email to Doug
By end of Tuesday, September 11th
Meeting #4Review Each Individual Team Member’s Work for Team Input/Guidance
• Team members will review the draft of their work for team input1. Identify/develop sections associated with assigned learning
objectives;2. Outline the Concepts to be addressed within each Section; 3. Specify key learning components/points and takeaways; 4. Note any supporting resources/materials used in development; &5. Highlight suggested assessment questions for learning objective.
Phone and WebEx meetingFriday, Sept. 14th
Post-Meeting HomeworkComplete 2nd draft of learning objective sections, concepts, & key learnings based on team input
Each team member completes second draft of learning objectives, sections, on developing “Sections” and “Concepts” for individual learning objective sections, concepts and key learnings
Email to Doug
By end of Thursday, Sept. 27th
Meeting #5Final Review
Review and finalize each team member’s 2nd draft of sections, concepts, key learning points, supporting resources/materials, and suggested assessment questions
Phone and WebEx meetingWeek of October 1st
Complete Final “Domain Template”
Submit finalized “Domain Template to The Beryl Institute By Friday, October 12th
