HospitalityEthics

Of Hospitality ManagementHRT 383

Special Thanks to… Ken Blanchard & Norman Vincent Peale, co-authors of The Power of Ethical Management Stephen Covey, author of The 7 Habits of Highly Effective People John Mangrich, presenter at the University La Verne (Ethics - 01/23/02) Leonard Pellicer, author of Caring Enough to Lead Manuel Velasquez, author of Business Ethics: Concepts and Cases Danah Zohar and Ian Marshall, co-authors of SQ - Spiritual Intelligence Quotegarden.com

HRT 383 – Learning Objective C

Demonstrate effective leadership qualities related to communication, team performance, decision-making, and hospitality ethics

Define Ethics…

Let’s discuss the terms…

HRT 383 – Learning Objective C

To understand ethical behavior, one must be able to identify ethical tenets of the hospitality management profession

This is not a list to choose from This is not a “magic” list! The learning objective is designed to enhance your

ability—in business ethics—to evaluate actions, identify issues, and respond in appropriate ways

Ethics is a “curriculum thread”

Definitions (Oxford English Dictionary)

Ethics: Greek word ethos, referring to character and individual behavior

Ethics: The science of morals

Morals: Concerned with character, or right and wrong, or goodness and badness

Definitions (Oxford English Dictionary)

Tenet: Doctrine held by a group or person

In business, other terms used in place of “tenet” include value, belief, and principle

Which word works best…?

Ethical Tenets in Hospitality

Individuals have personal values Organizations have values—these values

may be linked to culture, traditions, and customs

People work together in organizations Organizational values may conflict with

personal values

Be clear about your personal values…

The 5 P’s of Ethical Management (Blanchard & Peele)

Purpose – your personal vision Pride – your sense of satisfaction Patience – sometimes it’s a long road Persistence – standing your ground Perspective – be focused and clear

“There is no pillow as softas a clear conscience.”

- French Proverb

Is it Legal? (Blanchard & Peele)

Violation of criminal laws? Violation of civil laws? Violation of company policy? Appearance of being improper or immoral? Will it harm or embarrass the customers or

company?

“Reputation is character minus what you’ve been caught doing.”

– Michael Iapoce, A Funny Thing Happened on the Way to the Boardroom

Is it Balanced? (Blanchard & Peele)

Is it fair to all parties concerned? Fair short-term & long-term? Is it fair to the competition? Would it cause customers to view the industry

negatively?

“The reputation of a thousand years

may be determined by the conduct of one hour.”

- Japanese Proverb

Is it Right? (Blanchard & Peele)

How will it make you feel about yourself? Will you be proud of yourself after making this

decision? How would you feel if your decision made the

front page?

“The time is always right to do the right thing.”

- Dr. Martin Luther King, Jr.

The Ethics Check (Blanchard & Peele)

Is it legal? Is it balanced? How will it make you feel about

yourself?

“It’s not hard to make a decision

when you know what your values are.”

- Roy Disney

At the End of the Day (Blanchard & Peele)

How do you feel about yourself? How do others feel about you? Did what you do match what you said? Did what you do match what you feel? Did what you do match what other people believe is

right or good?

“Live in such a way that you would not be ashamed

to sell your parrot to the town gossip.”

- Will Rogers

Ethical Tenets in Hospitality

Organizational acts originate in the choices, behaviors, and actions of individuals

Ethical decisions may, at some point, involve any and all organizational stakeholders

Personal ethics and organizational ethics cannot be separated

You are part of the organization…

Issac Asimov:

“Never let your sense of morals

prevent you from doing

what is right.”

Author Unknown:

“My goal in life is to be

as good of a person

as my dog already thinks I am.”