Hospitality - Epos Now · #1 rated Hospitality EPOS system 7 “Athena is the culmination of two years of research and development. We’ve analysed over 100 million customer interactions

Hospitality

Trusted by 30,000+ businesses

About Us ...................................................................... 3

The Complete Solution ............................................ 4

Simple To Use Till....................................................... 6

Athena has arrived .................................................... 7

Customisable Dashboard ........................................ 8

Advanced Table Plan ................................................. 10

Remote Service .......................................................... 11

Employee Management and Security ................... 12

Remote Management ............................................... 13

Stock Control .............................................................. 14

Sales Reporting .......................................................... 17

Accurate End Of Day ................................................. 18

Accounting and Payroll............................................. 19

Effortless Product Management ............................ 21

Build Customer Loyalty ............................................ 22

App Store ..................................................................... 25

Chip & Pin Integration .............................................. 26

Caller ID Integration .................................................. 27

Additional Hardware ................................................. 28

Support and Training ................................................ 30

Contents

2 Trusted by 30,000+ businesses

13th fastest growing tech company 2015

32nd fastest growing tech company 2016

“I started Epos Now because I was a frustrated business owner. It’s just not enough for EPOS systems to accept transactions, deliver receipts, create reports and be ludicrously expensive. They should be affordable, make life easier, make your customers happier and be accessible from anywhere.”

Jacyn Heavens, Founder

#1 rated Hospitality EPOS system 3

About Us

Our Awards

Over £9,500,000,000+transactions processed

250+employees

150% averagecompany growth year on year

103 Countriesusing our system

Trustedby over 30,000 businesses

Highest ratedPOS company online

We areNumber 1

Most Innovative Company in Europe - 2016

Awarded by Her Majesty The Queen

EPOS Innovator of the Year

13th Fastest Growing Tech Company 2015

32nd Fastest Growing Tech Company 2016

UK National Champion,Customer Focus

Best Experience And Design Innovation

Complete systems for just £1199 or £10 a weekPay upfront or spread the cost monthly. We provide everything you need to trade with no hidden costs. Perfect for bars, restaurants, cafes, nightclubs, hotels and B&Bs.

Included:• 2017 dual-core touch-screen Pro-C15 terminal• Epos Now Hospitality Software License• 80mm receipt printer• High quality all-metal cash drawer • 12 month warranty• Configuration & Installation


The Complete Solution

60% MORE RESPONSIVE

300% BOOST OVER TRADITIONAL DRIVES

TWICE THE PERFORMANCE

PRINTS AT 230 MM/S


Capacitive Touch Screen

Super Fast Print Speed

Metal Lockable Cashdrawer

Solid State Hard Drive

Dual Core Intel Processor

The Epos Now Complete SolutionWhat’s Included?

• Next day replacement under warranty

• Industry award winning

• Used by 30,000+ customers

• The most up to date technology

• Free installation & setup

• 24/7 UK dedicated support

You need to control your business without compromising your quality or speed of service. Our system delivers fast close tender keys, rapid reordering functions and quick tab-to-table order transfers. Our system will ensure every item is sold for the correct price. Your staff will stop charging the wrong price (and/or stop guessing), and you can change those prices easily. Staff members can quickly switch between orders and can even be prompted to upsell and cross sell with the inclusion of popup notes. Our system is so intuitive that a staff member can be fully trained in 15 minutes.

Simple To Use Till Uncompromising speed and service

Fast close tender keys Quick and secure login

6

Users report 30% speed

increase

Staff trained in 15 mins

10% saving for reduction

in human error



“Athena is the culmination of two years of research and development. We’ve analysed over 100 million customer interactions with our platform to ensure that Athena cuts the average transaction time in half.”

Jacyn Heavens, CEO Epos Now

Athena is the latest version of the Epos Now POS software. Engineered to be intuitive and reduce transaction time, it’s our most significant software release ever.

Explore the future of your business

Athena has arrived

Access and create customisable dashboards to get an instant overview of your entire business and receive real time product, sales and employee information on any device. Dashboard options include profitability, revenue, staff or product analysis by individual location, staff or the whole business. Create custom dashboards to show the most important KPIs for your business.

Customisable DashboardGet an instant snapshot of your sales and stock


Instant access to sales data

Accessible from any device, anywhere in the world

View bestselling products


Brilliant till system and so easy to use! I am somewhat a technophobe, but this system is easy to use... looks great and Epos Now were brilliant in teaching me how to use it. Highly recommended system and I’m so glad I’ve invested in one for my new business!

Danielle Pearce - Brown Bear Coffee & Home


Trusted by over 30,000 businesses

Our advanced table management system is completely customisable to your floor plan to ensure better customer service and staff productivity. Even if tables or chairs need to be moved around from night to night, changes can be made to the floor plan instantaneously using the drag and drop functionality, easing the job for hosts, servers, and managers and allowing them to focus on what matters most - the customers.

You can even split and transfer the bill between tables. Reservations can quickly be allocated to ensure no double bookings and the number of covers and bill amount per table can be easily recorded for reporting purposes. Our system can even integrate with your website’s booking system, and mobile booking apps.

Manage your covers effectively

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• Customise the table plan to reflect your table layout, terminals can default to different areas.

• Keep track of number of covers and time-at-table.

• Syncronises in real-time amongst all your devices and tablets.

• Easily split and merge bills.

• Report on revenue per table.

Advanced Table Plan


Using a combination of kitchen/bar printers and handheld ordering tablets speeds up service and rapidly increases staff productivity. Save your staff from having to waste time going back and forth to a fixed terminal, improve your operation by order taking at tableside and more accurately recording orders and seat numbers, and manage functions such as stock takes on the go.

Staff can also explain and sell menu items and promotions, and with access to specials and ingredients, can provide instant answers to customer enquiries. This will instantly boost customer satisfaction and enable staff to upsell and cross-sell in the moment rather than wasting that time running back and forth to the kitchen or bar.

Remote ServiceServe more customers, generate more revenue


Increase capacity during busy periods by using your own iPad, Android tablet or smartphone.

Helpful Tip

Our systems drastically cut down on shrinkage (the inventory that disappears due to theft), waste and misuse by employees. A detailed record of all transactions on the till is logged. Not only can staff be given the option to sign in with pin codes or swipe cards, but they can also be allocated permissions and access rights to limit certain actions such as refunds, no-sales, voids and discounts.

Employee Management and SecurityWipe out shrinkage, theft and waste

15% reduction in shrinkage Secure staff access Reduce discounts by 35%

15%


13th fastest growing tech company 2015

32nd fastest growing tech company 2016

You can access your entire system securely on any device from anywhere in the world to monitor security, access accounting information, change pricing or run any kind of report. Just type in your username and password into the online portal on your phone, tablet, PC or Mac and you can check how your business is performing, whether you’re on holiday or out of the office.

Remote ManagementAccess your business data from anywhere, anytime


Stock takes can be performed in minutes rather than hours with the inbuilt stock control module any stock variances can be instantly highlighted with intelligent reporting. For example, if you use you multiple ingredients to create dishes or various liquors to mix cocktails, the system will work out how much of the pound of beef or bottle of vodka you should have remaining.

Automated stock alerts via email can be setup on products to warn you when you’re running low on stock to ensure that fast-selling items never run out of stock, but also to ensure that cashflow tied up in stock is kept to the absolute minimum. The system will even intelligently compile purchase orders for your suppliers with all required stock, saving you hours of paperwork. If your business has multiple locations the system can give you insights into stock levels per location and drastically reduce the hassle of moving stock between locations.

Stock ControlDo your stock take in minutes, not hours

Stock levels visualised Stock warnings

Name CurrentStock

StockOn Order

Cost Price(Exc. VAT)

Sale Price(Exc. VAT)

Total Cost(Exc. VAT)

Total Margin Margin %

TotalSale Value(Exc. VAT)

Add Stock

After Five 97 13 £1.20 £2.49 £116.40 £241.69 £125.29 51.84%

Cristal -2 3 £129.99 £500.00 -£259.98 -£1,000.00 -£740.02 74.00%

Fosters 37 45 £0.49 £3.33 £18.13 £123.03 £104.90 85.26%

Jack Daniels 35 15 £0.79 £1.83 £27.65 £64.17 £36.52 69.91%

Walkers Crisps 125 60 £0.49 £0.75 £61.25 £93.75 £32.50 34.67%

Total: 136 -£36.55 -£477.36 -£440.81 92.34%

Cristal -2 -2 0 0 0 0 -2

Product Current Stock Start Date Stock Sold Sent Received Stock Take End Date

Stock

Fosters 37 38 1 0 0 0 37

After Five 97 97 0 0 0 0 97

Jack Daniels 35 35 0 0 0 0 35

Walkers Crisps 125 126 1 0 0 0 125

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Connect a Socket Mobile scanner for easy stock taking with any smartphone, iPad or Android tablet.

Helpful Tip



You can take stock in minutes not hours, and can choose to check a single product or category, helping you to split the job up throughout the week.

Helpful Tip

Fantastic customer service! A great attitude towards us as customers, a feeling of wanting to work with us to help with our issues. Gave honest answers, didn’t make things up if they didn’t know but made notes to find out and come back to us.

Rob Howard - Youth Hostel Association

Friendly and efficient service. We have just opened a new venue in Sheffield and needed our new tills to be quick and as stress free as possible. Epos Now were amazing. They went beyond the call of duty of any other normal company.

Hayley - Anchorage Sheffield


Run powerful sales reports from anywhere on any device to help you cut operational costs and highlight areas to increase profit margins and grow the business. Detailed sales reports make it much easier for you to keep the right stock on hand and by using the historical data you can better forecast your future needs.

Detailed sales data by item allows you to quickly validate actual stock against expected inventory levels, allowing you to pinpoint potential areas of waste and/or theft. Also, clear inventory information helps make purchasing requirements more accurate – not based on past experience or estimates.

By reviewing detailed sales reports you can focus on selling higher margin items and then boost the sales of those high profit items by promoting both those and any under performing products. One example is to use the various employee reports to analyse your top selling staff to pick up their best selling practices and then roll out these out to the rest of the team.

Sales ReportingQuickly identify profitable areas and revenue growth


All reports can be exported to Sage, Xero or Excel. Standard sales reports include:

• Transactions made by time interval

• Daily sales

• Sales by employee

• Sales by wet/dry

• Sales by location

• Sales by device

• Wet and Dry sales breakdown

• Covers report

• Tender type report

• Promotions report

• Time intervals report

• Eat in/Eat out report

• Employee performance report

Plus hundreds more

At any point our system can tell you how many of a particular product you have sold that hour, day, week or month, and exactly how much money you have in your cash drawer. A simple report can be run from any till point, home or head office and will summarise takings by both individual till point, till group or location. The end of day will effortlessly differentiate between wet and dry categories and tender types to aid reporting and accounting, and the system even offers a ‘Blind End of Day’ function to further reduce chances of fraud and shrinkage.

Accurate End Of DayNever be left short again


Accounting and PayrollEnd of year tax returns done with a click of a button

The inbuilt accounting module will not only automatically run your quarterly and end of year tax and VAT returns but also calculate your profit, loss and operating margin in real time, daily, weekly, monthly, yearly or over a custom time frame.

Another great feature is the clocking in/out function that not only logs the exact hours each member of staff works, but also calculates their gross pay.

Epos Now is also fully integrated with the leading accounting packages, including Sage and Xero. All sales, stock and product data automatically synchronises, saving you time and improving accuracy.


We intergrate with

Epos Now - Great service and happy to answer any questions we had!! There was no feeling of being rushed, the support team were happy to go over any of the processes as many times as the staff needed and talk us through changing all the options and how the system can work for the business.

Charlotte Bateman, Woodlands Holiday Park

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We integrate with over a hundred applications to help you manage your business, all are available from the Epos Now AppStore.

Helpful Tip


Easily add, edit and remove products from any location and device. New dishes, drinks or any price changes can be made in seconds, all from your desktop, tablet or mobile device. For instance, multiple choice popup notes can be added to specific products that require different cooking instructions and prompt staff to choose the customer’s choice.

Effortless Product ManagementAdd, edit and remove products

Calculate From Master Products

Standard

12

55.59

78.41

Product Type:

Cost Proce: (Inc. Tax)

Sale Price: (Inc. Tax)

Margain %:

Eat Out Price: (Inc. Tax)

Recommended Retails Price (RRP)

Product Pricing

Multiple choice pop-up notes Cost prices and margins

Edit Choices

Edit Strawberry

Edit Banana

Edit Chocolate

Add


The built-in Customer Relationship Management (CRM) system will automatically record all of your customer data to use for future marketing and loyalty purposes (existing customer information can even be imported into the system). Using predefined and customised reports, you can analyse customer behaviour to help increase repeat business and customer satisfaction.

Loyalty cards can be issued for customers to earn points, redeem special offers or membership discounts, and customers can even be allocated tabs or credit to encourage repeat business. You will also have the ability to schedule promotions according to day of the week and hour of the day to attract more customers, increase sales with repeated visits, build customer loyalty and improve customer satisfaction.

We can also connect to your existing third party loyalty systems, such as Mailchimp, to give you the ability to create marketing lists to mail shot your entire customer base special offers or even information to boost revenue.

What’s more, our system has a revolutionary feature which emails customers their receipt and then asks them to rate your level of service after a sale. This gives you an indication of where your strengths and weaknesses are in relation to customer service and lets you know you current customer satisfaction rating. This allows you to highlight happy customers to get them to review you online and at TripAdvisor, boosting repeat business.

Build Customer LoyaltyIncrease your repeat business

Edit

Edit

Basic Basic customer 0%

Gold Member Gold Member 25%

Name Description Discount

Integrate promotions Customer types and discounts

Edit

Edit

Name Description

Shots OfferShots Offer

HappyHour

Happy Hour7-9pm

19:00 21:00

Starts Ends Meal Deal Type

X For Y

% Discount


Great loyalty system. The loyalty card system works really well. We have our own design on the front and back of the cards and they look exactly like a Costa points card. 2000 customers have signed up for cards so they can collect reward points. The additional investment is paying off.

Ronnie Davies, D’nisi Coffee


50% uplift in sales

Doubling of brand loyalty

36% repeat business

24

Fantastic, efficient and helpful. What more can I say... The whole experience of buying and setting up an EPoS system couldn’t have been easier! The training was fantastic, all the important bits covered and more. Lots of helpful hints and tips were shared.

Adam Whitbread, Sticky Wicket Cafe


The Epos Now AppStore is the first of its kind. You will find a vast collection of apps to extend the functionality of your EPOS system to streamline processes and scale your business, most are offered entirely free of charge. You will find apps created by our in-house software developers as well as third-party certified developers. Some apps are standalone and extend the functionality of the system for all aspects of your business, such as customer loyalty, accounting, payroll, stock control and reporting. Additionally, the AppStore includes many integrations with web services you already use, including Zaper mobile payments, Caterbook hotel PMS, Appointeed online booking, Wordpress, Zapier and Mailchimp.

We are adding new apps every month; this coupled with our constant platform updates means you always stay one step ahead of the competition.

AppStore


The Epos Now AppStore has over 100 apps

Epos Now has partnered with payment providers to make it easier than ever before to take card payments by connecting your card machine directly to your Epos Now system.

Chip & Pin IntegrationDesigned to help you provide faster, more efficient card processing.

Save time and money

Protect your profits and save time every time you cash up.

Eliminate errors and generate more profit

Integration between card providers and your Epos Now system guarantees payments are 100% accurate.

Cut down wait time

Process payments faster and serve customers quicker.

Pay At Table

Every portable Paymentsense card terminal comes with our revolutionary Pay At Table service built in as standard.

Cash up in minutes There is no need to check figures against end of day reports as reconciliation is fully automated.

Protect your profits Automatic settlement allows you to monitor every transaction.

Remove human error There’s no chance of mistakes as the terminal communicates with your Epos Now system and knows the exact amount every time.

Access to transaction reports Access transaction information online and have a detailed overview of your sales.

Improve customer experience Ensure payments are processed quickly to improve customer experience and to make sure you don’t keep customers waiting.

Close table from card machine This revolutionary service allows you to print, split or close a bill directly from the card machine. Epos Now communicates directly with the card machine, preventing staff running back and forth from table to till. Full till receipts print directly from the card machine.

26

We’re partnered with the leading payment providers

plus many more


Process orders quickly and accurately using Caller ID and postcode look-up. We have developed an innovative way of integrating your phone line into your EPoS system to increase customer loyalty, save time and boost revenue.

Caller ID Integration - £299

Greet your loyal customers with a warm welcome

Speed up service

Speedy service allows you to increase customer loyalty, order numbers and revenue whilst reducing both kitchen load and staffing.

Boost customer loyalty

Provide better service than your competitors. Increase repeat orders and reward high value customers.

Eliminate errors & increase security

Eliminate wastage, cold food and wrong orders.

Boost revenue

Caller ID helps you reduce costs and generate more sales.

• Inbound calls automatically pull up your customer’s account including order history, spend, dietary requirements or a summary of the last conversation.

• Full address/postcode integration with Google Maps, printable directions are instantly available.

• Send orders directly to kitchen printer and/or to delivery driver.

• You know who is calling before you answer, so you have more time to prepare.

• Greet your customer in a personal, professional manner.

• Never ask the customer to repeat the address again.

• Instantly look up order history to repeat, ask for feedback on previous orders or offer similar items.

• Easily highlight high value customers to offer better service, more delivery options or loyalty rewards.

• Phone number popup and postcode/address. Integration by Google Maps means you get exact information every time.

• Record false callers and missed deliveries to eliminate fraud and wastage.

• Review missed calls and return them to pick up missed sales.

• Track and look after high spending customers.

• Integrate caller ID with promotions or loyalty schemes

• Reduce resources and staffing and be able to process more orders in less time.


Kitchen/Bar Printer £249.00This 80mm Epos Now Thermal Kitchen Printer is both highly reliable and durable. This kitchen printer has an industry leading 230/ms print speed and an autocutter for near instant printing. The kitchen printer has a network or RJ45 connector which allows it to be positioned anywhere where it can access the router even if the kitchen is on another floor.

Magnetic Swipe Card Reader £39.00The Epos Now Magnetic Card Reader is suitable if you have multiple staff members working on the same system as it allows for an instant login on the system and allows an accurate audit trail to be created from the unique staff login code on each card.They can also be used for customer loyalty purposes.

Additional Hardware

Magnetic Swipe Cards £39.00Each pack comes with 10 pre-encoded HiCo magnetic swipe cards. They come pre-programmed, ready to be assigned to your staff.

28

Customer Display Screen £299.00This 8” Widescreen LCD Customer Facing Intelligent Display instantly catches the eye of of customers and is an effective method of advertising to new and repeat customers new promotions, special events or offers. Adverts can be uploaded and messages can be used to target individual buyers, attract new customers and boost sales.


Personalised Loyalty Cards Call for price In addition to earning points and being eligible for certain discounts and promotions, the loyalty cards can also be pre-loaded with credit (or issued with credit) and the customer can charge transactions to their card. This is a valuable strategy in gaining customer loyalty and increasing average spend per head. These personalised cards can also be used as pre-paid gift cards.

Socket Mobile Scanner from £190.00Take control of your stock management, by quickly performing stock-takes without being tied to your computer or EPOS terminal. The Socket 7 range are integrated with the Epos Now Android and iOS apps, and allow you to record your inventory levels whilst you are moving around your premises.

Handheld Ordering Tablet £599.00Orders can now be transmitted directly from the handheld ordering terminal to the bar or kitchen, allowing your employees to spend more time with guests and less time walking back and forth. You can also use this waiter tab as a standalone EPoS system at a fair, event, trade show, fast food van or multi-site establishment.

Customer Display Pole £89.00This 16 character, 2 line display screen ensures transparency between server and customer when orders are being put through the till, showing your customer the products being added, prices and totals.


Support and Training

Support

£23.75/mo

Billed annually(£25.00 billed monthly)

9am - 6pm, Mon - SatEmail and Phone

Unlimited

Unlimited

Included

Premium Support

£33.25/mo

Billed annually(£35.00 billed monthly)

24/7 PrioritisedEmail and Phone

Unlimited

Unlimited

Included

Support

Training sessions

Data storage and reporting

Software License

Onsite engineers based across the UK

Dedicated account management and corporate department

Unique workflow and support ticketing for case management

Online backup and financial grade encryption

Unlimited 1-1 training and coaching

Next day hardware replacement service

12 month warranty on all hardware

24/7 dedicated UK customer service team

Automatic monthly feature updates


£25/mo £35/mo

(£23.75 when billed annually)

Billed annually Billed annually(£33.25 when billed annually)

Any Questions?

Tel: 0800 2 945 945

Email: [email protected]

Int. Callers : +44 33 33 440 907

www.eposnow.com

Want to try the software for yourself?

Start your FREE 30 day trial at

www.eposnow.com/free-trial

Free Trial

©Epos Now | 0800 2 945 945 | Company No. 0766961 | Vat: 124 7810 23All prices quoted are ex-VAT, and subject to change. All sales are bound

by our terms and conditions, available at www.eposnow.com/terms

https://www.youtube.com/user/EPOSNOW

Documents

Hospitality - Epos Now · #1 rated Hospitality EPOS system 7 “Athena is the culmination of two years of research and development. We’ve analysed over 100 million customer interactions