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Assignment Work
Frank finn institute
of Air Hostess
Training
Sahil Kumar Sharma
Batch :- G-5Weight :- 74 kg
Height :- 174 cm
Acknowledgement From the core of my heart I want to thank
Mr. Kohli for giving me such a platform where I can redefine myself and my capabilities.
Then the faculty of Frank Finn Institute with the guidance of them I could not have been able to finish my assignment.
And last but not the least I would like to thank our light of lamp our assessor Miss. Suruchi. Without her help I would not have been able to complete my assignment. She was always there for us and helped with all that she could.
Task - 1
Domestic Hotel
Taj Mahal Hotel
Built in 1903, the hotel is an architectural marvel and brings together Moorish, Oriental and Florentine styles. It has 565 rooms
including 46 suites and is 32 km from airport,and minutes
away from commercial,shopping and
banking. Offering panoramic views of the Arabian Sea and the Gateway of India,
the hotel is a gracious landmark of the city of Mumbai, showcasing contemporary Indian influences along with
beautiful vaulted alabaster ceilings, onyx columns,
graceful archways, hand-woven silk carpets, crystal chandeliers, a magnificent art collection, an eclectic
collection of furniture, and a dramatic cantilever stairway
Important Milestones in the History of Taj
1903: Created history with the opening of The Taj Mahal Palace Hotel, Bombay (Mumbai)
India’s first Luxury hotel
1971-72: Pioneered the concept of authentic Palace Hotels in the country with the Rambagh Palace in Jaipur, the Palace of the Maharajah of the esrtswhile state of
Jaipore.
1974: Conceptualized the unique beach resort at Fort Aguada, Goa built within the
walls of a Portuguese fort overlooking the Arabian Sea
1978-82: Taj launched in Delhi with its
luxury hotel - Taj Mahal Hotel on No. 1 Man Singh Road and then prepared India for the Asian Games by setting up Taj Palace, Delhi with the largest convention centre in the
country
1984-92: Well before these destinations became world renown for their beauty, Taj expanded to Kerala
and Sri Lanka
2000: Consolidated its position as the largest chain in India with hotels in
Ahmedabad and Hyderabad, the latter city being a joint venture with GVK
Hotels resulting in a dominant position in the market for premium
and luxury hotel rooms
2002: The new Taj Exotica Resort & Spa, Maldives, within 6months of its launch, was awarded the title of "The Best Resort in the
World" in the first ever Harpers and Queen Travel Awards
Facilities Provided
There are 600 rooms in the hotel. 555 are double rooms 45
are suites.
Provided24-Hour Front Deskbaby sitting servicecar rental servicebusiness centrelaundry servicemedical service
wake up call service and many more.
To make you comfortable now these services are always
available
1887: Grand Hotel opens. The hotel is billed as a summer retreat for vacationers who arrive by lake
steamer from Chicago, Erie, Montréal, Detroit, and by rail from across the continent. Rates are $3 to $5 a
night.1919: Hotel rates are $6 a day per person.
1957: Michigan Historical Association selects Grand Hotel as a State Historical Building.
1987: The Cupola Bar is added, the Wood fill Conference Center is completed and The Jewel golf
course is renovated. 2001: The Millennium Wing opens on the east end of
the hotel featuring 42 new guest rooms and The Grand Pavilion - a 3,600 square-foot private meeting
room and dining room. 2006: The Gate House, a bar/restaurant just a short
walk down Grand Hill is added to the variety of offsite Grand Hotel dining options. Casual dining, live music,
with indoor outdoor seating.
GRAND HOTEL MASCO COTTAGES
RATES INCLUDE BREAKFAST AND DINNER DAILY .AND ARE CHARGED PER PERSON
WEEKDAYS DOUBLE SINGLE
SMALLER, INTERIOR VIEW GUEST ROOMS $225 $375
LARGER INTERIOR VIEW GUEST ROOM/SMALLER LAKE VIEW
$255 $435
DELUX LAKE VIEW GUEST ROOMS $305 $535
NAMED ROOMS $345 $615
WEEKENDS
SMALLER INTERIOR VIEW GUEST ROOMS $245 $415
LARGER INTERIOR VIEW ROOMS $275 $475
DELUX LAKE VIEW GUEST ROOMS $330 $585
NAMED ROOMS $375 $675
MASCO COTTAGES SHARGENIGHTLY - $2999WEEKLY - $18500MONTLHLY - $57000
MASCO COTTAGES MASCO COTTAGES – GRANDEST
ACCOMMODATIONS OF ALL
The four-bedroom Masco Cottage provides an intimate, spacious setting for families, couples
or small groups who want the atmosphere of a summer cottage on Mackinac Island with all the
amenities of a luxury resort. The Cottage is connected to the east end of Grand Hotel by a private walkway and is beautifully decorated in
summer hues by Carleton Varney. The suite features two downstairs bedrooms with private
bathrooms, along with a kitchen, living and dining room area. Upstairs are two bedrooms, a
bathroom and a media parlor
Horse ridingGolf
Tenniscycling
swimmingcarriage tours
gymnastics
Task - 2
Hotel XYZ , is a luxury 5star hotel. Hotel is undergoing back to back
situation. Miss Watanabe is a frequent single lady guest and always prefer to stay in this hotel. Miss Watanabe is in
India n wants a single room reservation in hotel XYZ for tomorrow. She is a VIP in hotels guests list. She gives a call to the rooms reservation . But the reservation
manager does not have any room to sell. He does not want to loose this important
guest either. Suggest various approaches in resolving in this matter
1st the hotel manager will check the register of tomorrow expected
arrival.
2nd if there is any not confirm booking then he will gives the
room to Miss Watanabe.
And if next day guest who booked the room check in, then 1st
welcome her and then apologize her for not having room and describe her the situation
Tell her that our hotel is under going in back to back situation. So, we don’t provide you room. But we have tie-up with some other hotels
which are same standard. If you like we can shift you to in XYZ
hotel at same room rate.
Also provide her free hotel drop
and tell her as soon as any room is free they can shift her back to
their hotel.
Hotel XYZ has four hundred rooms spread on 15’s floor and has only two staff
elevators. Professor Chi is a frequent guest of the hotel and is waiting for his
luggage for past 15 min. in the lobby and has completed his check/out formalities.
One group is also checking out at the same time. So, all the bell boys are
deployed on different floors. Pro. Chi is over furious and complaint at the front desk and wants immediate action to be
taken. How will you handle the situation at your
level?
First accept mistake n apologize with Pro.Chi.
Let him repeat the entire incident verbally that has made him angry.
Then explain to him that today some other guest’s are also checking out. So, that’s why your luggage cannot turn down to the lobby.To ensure that you empathize with him. Also ensure that Pro.Chi’ is well outside the hearing
range of the other guest.
And finally give him free airport drop and escent to the main porch.
Invite him to sit down. Confirm from bell boy that why Pro.Chi’s luggage can’t
turn down to the lobby.
Task - 3
There are various reasons for housekeeping being the backbone of the hotel.
Here are some of the reasons for which housekeeping is known as the backbone of
any hotel. They are as follows :
1) Housekeeping Department looks after rooms and the facilities provided in the
rooms.
2) Housekeeping is the only department head who assess to every department of the
hotel.
3) Housekeeping department that essentially deals with the cleanliness and all
the ancillary services.
4) Now a days the décor and the good odor of maintenance of any hotel also
plays a large role in creating a comfortable impression for the guest.
This is done by the housekeeping department .
5) From the cleanliness of the lobby, restaurant, public area, public area
toilet and also from the state of cleanliness of the staff uniform a guest
can judge a lot about The hotel the result of which may be positive or
negative
6) No hotel wants to room a guest in an unclean room, The housekeeping
department must provide the front Office with the proper information
about the ready rooms in order to meet the anticipated arrivals of the day.
7) If any part of the hotel , may b restaurant , lobby , bar etc. it is cleaned
by the housekeeping staff only.
8) It has the greatest proportion of staffing hours to cover, the most staff, the most hours to cover and it is a cost
center
Housekeeping being such a large contributor to the profit factor
plays a major role as an individual department n has
position if its own.
Thus we can say that housekeeping is responsible for the overall cleanliness of the
Hotel and helps the other departments to get more
business and earn more profits
Chocolates on the bed sideShopping bags
Shaving kitsShaving mirrorFresh flowers
SlippersExtra drinks to vip’s
Gargle glassesShower capToothpaste
Task - 4
When the guest comes to the hotel for stay services starts at that time only.
Guest departure
Stay
Reservation
Guest registration
During Guest Reservation
Confirmation of room:-Front office asks for the room
type means what type of room guest wants .
Airport pickup:- Confirm from the guest that he wants airport pickup or he will come
will on his own
During Registration
Traditional welcomeconcierge serviceLuggage serviceUp-bell service
Wake-up call serviceCheck-in services
During stay of guest
Safety deposit serviceLaundry service
Money exchange serviceGuide provided for guest
Doctor on call serviceAmenities
Turn down serviceIron board
MinibarBusiness centre service
Cleaning service
Guest Departure
Car serviceBell down service
Left Luggage room serviceEscorting from lobby till main
door
These are some of the services which are provided by the
FRONT OFFICE and HOUSEKEEPING departments
when the guest enters the hotel premises for the stay and when the guest is about to leave the hotel. This helps in attracting the guest towards the hotel so
that he can become the frequent visitor for the hotel.
Task - 5
India is a very famous holiday destination in the world, and provides ample facilities. It has state of the art hotels to cater to its ever
booming travel and tourism industry. Many hotels and resorts have popped up in India over the last few years to cater the accommodation
needs of everybody. There are hotels ranging from Luxury Hotels to Economy Hotels. A travel agent can help in finding a suitable
accommodation.Categorization of Hotels in India
The hotels in India can be divided into various classes on the basis of room types, amenities and location. Some of the prominent categories
of hotels in India include:Heritage Hotels
old times hotels have been turned into Heritage Hotels, that provide the tourists with an opportunity to experience royal pleasure in traditional ambiance. Most of the Heritage Hotels in India are concentrated in the
princely states of Rajasthan, Delhi, and Madhya PradeshLuxury Hotels
Equipped with world class infrastructural amenities, the Luxury Hotels in India offer the tourists with a fine lodging and dinning experience. Catering primarily to the upper class executives, the luxury hotels
extend a warm welcome to all. Budget Hotels
A home away from home, the budget hotels accommodate customers from upper middle and middle class. Also referred to as Economy Class Hotel, Business Hotels and Discount Hotels, the Budget Hotels support all the modern infrastructural facilities for a comfortable and pleasant
stay .
FACILITIES
3 STAR HOTEL
4 STAR HOTEL
5 STAR HOTEL
IDEAL LOCATION
YES YES YES
PICK UP AND DROP FROM AIRPORT
NO YES YES
SWIMMING POOL
NO YES YES
INTERNET CONECTIONS IN ROOMS
NO NO YES
FACILITIES
3 STAR HOTEL
4 STAR HOTEL
5 STAR HOTEL
BARS AND PUBS NO YES YES
24 HR ROOM SERVICE AND AVAILABILITY OF FOOD
YES YES YES
SHOPPING ARCADE
NO NO YES
CURRECY EXCHANGE
YES YES YES
24 HR COFFE SHOP
YES YES YES
FACILITIES
3 STAR HOTEL
4 STAR HOTEL
5 STAR HOTEL
CONFERENCE CUM BANQUET HALLS
YES YES YES
ROOF TOPS FOR PARTIES AND GET TOGETHERS
YES YES YES
MULTI CUISINES RESTURANT
YES YES YES
FITNESS CENTRES
NO YES YES
BEAUTY SALOONS
NO YES YES
COLOUR TV, FRIDGE, STD AND ISD CALLS FACILITIES IN ROOMS
YES YES YES
Thank
You