Hospitality and Tourism

Final Exam Review Game

D. 16

There are _______ different career clusters, representing more than 79 different career pathways to help students navigate their way to greater success in college and career.

a.10b.12c.14d.16

B. Cluster

Hospitality and Tourism is a ______________.a.Pathwayb.Clusterc.Careerd.Attraction

A. Clinics

Which of the following is NOT included in Hospitality and Tourism?

a. Clinicsb.Restaurantsc.Lodgingd.Attractions

B. Management

Hospitality and Tourism encompasses the _______________, marketing and operations of restaurants and other food services, lodging, attractions, recreation events and travel related services.

a.Paymentsb.Managementc.Maintenanced.Tourism

D. Logo

A unique symbol that represents a company or organization.

a.Fileb.Symbolc.Pictured.Logo

B. $1 Trillion

How much money is generated each year in the US just by our own nation in the Hospitality and Tourism industry?

a.$100 trillionb.$1 trillionc.$100 billiond.$1 billion

A. True

Businesses in the Restaurants and Food/Beverage Services can be located inside other businesses, like TMS' school cafeteria.

a.Trueb.False

B. Movies

Which of the following is NOT one of the categories mentioned in the Recreation, Amusement, & Attractions pathway?

a.Spectator Sportsb.Moviesc.Entertainmentd.Attractionse.Participatory Sports

C. Travel Package

A trip that includes several segments of the hospitality industry, such as transportation, lodging, meals, and entertainment.

a.Destination Packageb.Tourist Trapc.Travel Packaged.Travel Plan

C. All of these choices are true

Which of the following is true of the Hospitality and Tourism industry?

a.Meeting the needs of guests with kindness and goodwill

b.Important to the US economyc.All of these choices are trued.Provides services to people away from home.

D. 8

The Hospitality and Tourism industry provides 1 in ______ jobs in the USA.

a.2b.4c.6d.8

B. Restaurant and Food/Beverage

Which Pathway is this: Businesses that prepare food for customers? Can be Casual, Fancy, Large, or Small.

A. Travel and TourismB. Restaurant and Food/BeverageC. Recreation, Amusement & AttractionsD. Lodging

D. Lodging

Which Pathway is this: Businesses that provide overnight accommodations?

a.Travel and Tourismb.Restaurant and Food/Beveragec.Recreation, Amusement & Attractionsd.Lodging

A. Travel and Tourism

Which Pathway is this: Business that physically moves people from 1 place to another.

a.Travel and Tourismb.Restaurant and Food/Beveragec.Recreation, Amusement & Attractionsd.Lodging

D. Transmission

Communication is the _________________ of information and feelings from one person to another.

a.Sendingb.Variancec.Communicatingd.Transmission

B. Interpersonal Skills

______________________ is the ability to interact smoothly and productively with other people.

a.Reaching outb.Interpersonal skillsc.Communicationd.Personification

D. Interests

Those things that capture your attention and you are willing to spend time on.

a.Valuesb.Work Valuesc.Preferencesd.Interests

D. Direct Communication

There are 3 kinds of interpersonal skills. Which of the following is NOT one of them?

a.Verbal communication b.Nonverbal communication c.Electronic communication d.Direct communication

A. Customer Promotions

Which of the following is NOT part of, “The Heart of Hospitality”

a.Customer Promotionsb.Customerc.Customer Needsd.Satisfying Customer Needs

B. Service

An activity that is done for another person. a.Customer serviceb.Servicec.Valued.Interest

E. All

Customer service includes which of the following experiences:

a.Performance of the staffb.Courtesy of the staffc.Cleanliness of the propertyd.The way customers are treatede.All of these choices are part of the total customer

experience

D. Poor Service

_____________________ is the number 1 reason that customers do not return to a business.

a.Lack of cleanlinessb.Overcrowdingc.Poor managementd.Poor service

A. Fixed

Which type of menu offers the same foods every day?

a.Fixed b.Cyclec.Marketd.Hybrid

C. Market

Which type of menu changes with the availability of seasonal products?

a.Fixedb.Cyclec.Marketd.Hybrid

B. Cycle

Type of menu in which foods change daily for a set period of time and at the end of that time, the menu repeats itself.

a.Fixedb.Cyclec.Marketd.Hybrid

D. FOH

Refers to the area in a hospitality business that guests usually see.

a.Dining Areab.Hostess Areac.Back-of-the-Housed.Front-of-the-House

C. Server

Which of the following staff members do NOT belong to the back-of-the-house staff?

a.Chefb.Expediterc.Serverd.Dishwasher

A. Sous-Chef

Who is second-in-command in the kitchen? a.Sous-Chefb.Chefc.Cookd.Dishwasher

A. Values

Your personal evaluation of what is important to you.

a.Valuesb.Interestsc.Skillsd.Hobbies

A. No Business

If there were no customers there would be ______________________.

a.No businessb.No moneyc.No employeesd.No fun

D. Specialty Accommodations

What of following is NOT one of the 4 categories of lodging businesses?

a.Full-Service Hotels b.Limited-Service Properties c.Economy/Value innsd.Specialty Accommodations e. Institutional Housing

C. Full Range

Full service hotels provide a(n) ___________________ of services.

a.Average amountb.A lotc.Full ranged.Small amount

D. Concierge

A hotel staff member who helps guests make arrangements for entertainment and shows and dinner reservations.

a.Font Desk Assistantb.Hotel Managerc.Operatord.Concierge

C. 5

There are ______ types of Full Service Hotels.a.1b.3c.5d.7

B. Luxury Hotel

Which type of Full Service Hotel provides the highest level of amenities, service, room furnishing, public spaces and technology?

a.Convention Hotelb.Luxury Hotelc.Resort Hoteld.Extended-Stay Hotel

A. Resort Hotel

Which type of Full Service Hotel caters to the vacationer or leisure traveler?

a.Resort Hotelb.Extended-Stay Hotelc.Luxury Hoteld.Condominium Hotel

C. Suite

Has more than 1 room and the decor is more like a home with a kitchen, living area and bedroom.

a.Hotelb.Resortc.Suited.Inn

D. Two

How many Limited Service Properties are there? a.Fiveb.Fourc.Threed.Two

B. Continental

Limited Service Hotels may offer __________________ breakfasts.

a.Bigb.Continentalc.Speciald.Centennial

D. All

Budget Hotels are also called ___________________.

a.Economy hotelsb.Economy motelsc.Budget motelsd.All of these choices are correct

B. B&B

The type of Special Accommodation for guests that are looking for personal service and charming locations.

a.Lodgeb.Bed and Breakfast Operationc.Conference Centerd.Hostel

C. Hostel

An inexpensive place to stay where sleeping rooms, bathrooms and kitchen facilities are shared. Sometimes you have to perform chores as part of your payment.

a.Lodgeb.Campgroundc.Hosteld.Bed and Breakfast

B. False

Campgrounds are NOT part of Special Accommodations.

a.Trueb.False

A. True

Institutional Housing includes Dormitories and Senior housing.

a.Trueb.False

A. Dormitory

Large sleeping area filled with beds for many guests, bathroom facilities are shared.

a.Dormitoryb.Campgroundc.Bed and breakfastd.Lodge

D. Customer Services

Which of the following is NOT one of the 4 areas in the Housekeeping Division Chart:

a.Guest roomsb.Public areasc.Laundryd.Customer Service