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Hose Assembly Guidelines Seminar Welcome! November 10,2008 – Baltimore. MD Steve Gray , General Manager, Manuli Hydraulics (Americas) Inc. Chair, NAHAD Standards Committee Debbie Mitchell , Manager, NAHAD Standards Program. - PowerPoint PPT Presentation
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SAFETY * QUALITY * RELIABILITY
Hose Assembly Guidelines SeminarWelcome!
November 10,2008 – Baltimore. MD
Steve Gray, General Manager, Manuli Hydraulics (Americas) Inc.Chair, NAHAD Standards Committee
Debbie Mitchell, Manager, NAHAD Standards Program
SAFETY * QUALITY * RELIABILITY
Differentiating Your Company with the NAHAD Hose Assembly Guidelines and
Listed Members Program• What is the program and why should you care• Latest & Greatest from the Standards Committee
– Delivering value through Training– Delivering value through Marketing
• Driving recognition in the marketplace• New Tools
– Other updates – NAHAD website, etc.– New Rules (audits for Listed members)
• Break• Using the Guidelines for Training and Marketing: tools and case
study• Lunch• Roundtable discussions – sharing ideas and networking• Break• Success Stories and Panel Discussion• Wrap Up around 4:00
SAFETY * QUALITY * RELIABILITY
Tipco Technologies, Inc. 11412 CRONHILL DRIVE . OWINGS MILLS, MD 21117
14140-Q Parke Long Court . Chantilly, VA 20151 7311-R Grove Road . Frederick, MD 21704
2819-C North Point Blvd Baltimore, MD 21222 ph 410-288-4836 fax 410-288-4839
PHONE 410-356-0003 FAX 410-363-2864
Customer Return / Corrective action CUSTOMER: DATE:
Invoice Number: Purchase order Number
Vendor Name:
REASON FOR RETURN / CORRECTIVE ACTION
TIPCO Ordering Error: Incorrect Part / Descript. □ Incorrect specification □ Miscommunication □
Field Failure: Vendor Supplied Part □ Stock Assembly□ Custom Assembly □
Nature of non-conformance: Pressure Rating □ Material of construction □ Color or Labeling □
Physical tolerance □ Damaged □ Coating or plating □ OTHER (Specify below) □
ORDER ACTION TAKEN
Return and Re-Order □ Return Number: New Purchase Order Number:
Modify for conformance □
Customer accepted as non-
conforming □ Stock as □ S/N__________
________________________
Restocking Fee:
Yes □ _______% No □
Qty Description Price
Generated By Signature:
Date:
CORRECTIVE ACTION
Retraining □ Process / Procedure Mod. □ Equipment Repair □
Details:
Corrective Action Completed Signature: Date:
Ever run into these issues??
Quality Audits…
Root Cause /Corrective Action…
Non-conforming
Material
Reports…
.
Customer Returns…
SAFETY * QUALITY * RELIABILITY
Solution: Solution: Hose Assembly Hose Assembly Guidelines ProgramGuidelines Program
• Improve the quality, safety and the reliability of products in the hose industry.
• Provide enhanced employee training and recognition opportunities.
• Create marketing advantage (differentiation) for participating NAHAD Members.
Creates predictability and consistency – both internally and for customers
SAFETY * QUALITY * RELIABILITY
The DeliverablesThe Deliverables• Hose Assembly Specification Guidelines ManualsHose Assembly Specification Guidelines Manuals –
Each manual provides comprehensive set of basic recommendations for the specification of fabricated hose assemblies.
• Hose Assembly Design Web DocumentHose Assembly Design Web Document – Created to assist in designing hose assemblies for specific applications.
• Hose Assembly Fabrication Web DocumentHose Assembly Fabrication Web Document – Created to assist fabricators and hose assembly shops in the proper methods and techniques for hose fabrication.
• Hose Assembly Specification and Design/Fab ExamsHose Assembly Specification and Design/Fab Exams – Developed to test knowledge of key hose assembly personnel on basic hose specification procedures. Developed and administered under the guidance of NOCTI (National Occupational Competency Testing Institute)
• Marketing - Tools to help you differentiate yourself in the market, and programs to help drive visibility in the marketplace
SAFETY * QUALITY * RELIABILITY
NAHAD Listed MembersNAHAD Listed Members
• A recognized group of NAHAD members committed to:– Continually improving
and defining best practices in the industry
– Actively supporting the development & maintenance of NAHAD Hose Assembly Guidelines
– Making their companies the best they can be
SAFETY * QUALITY * RELIABILITY
Listed Member BenefitsListed Member Benefits• Listing of company name and/or location on the new publicly
accessible NAHAD Listed Members website• Use of ‘NAHAD Listed’ logo for each eligible location• NAHAD Listed Certificate recognizing the location as a Listed
Member of the specific assembly group(s)• Special pricing for the five Hose Assembly Specification
Guidelines manuals• Access to the online Hose Assembly Design & Fabrication web
documents• Access to the online Hose Assembly Specification and
Design/Fab Exams• Access to marketing tools, logo merchandise etc. to help you
drive the program internally and with your customers• The benefit of NAHAD’s marketing campaign communicating the
availability of NAHAD Listed Members to end-users and buyers of hose assemblies
SAFETY * QUALITY * RELIABILITY
Assembly Guidelines History1995
Hose AssemblyGuidelines
Created
SpecificationManuals,Design &
Fabrication guides
2006Spec. Exams
Feb – workshopDec - launch 2007
Design/Fab ExamsFeb – workshop
Nov - launch
2008Marketing
ToolsNovemberRoadshows
2006 Cleveland2007 Houston2008 Baltimore
SAFETY * QUALITY * RELIABILITY
Training – Providing tools & Processes to Help Develop Employees
Lead: Alex McGill, McGill Hose• 10 exams – 5 specification exams, 5 design/fab
exams• Open book, on-line exams• Certificates of Completion• On-line interactive industrial design & fab tool• To come: Video training, narrated powerpoint
presentations
Consistency of employee knowledge for better business processes and assembly fabrication
SAFETY * QUALITY * RELIABILITY
This tool is a step by step instruction on how to fabricate an industrial hose assembly. As you “drill down” through the process, the selection tool eliminates options that don’t comply with the NAHAD standards.
INTERACTIVE SELECTION TOOL
SAFETY * QUALITY * RELIABILITY
For instance, a petroleum hose is commonly assembled using Cam & Groove couplings. Cam & Groove couplings are commonly crimped on hose ends. In addition, detail on hose preparation (cutting and preparing the ground wire) is also listed.
INTERACTIVE SELECTION TOOL
SAFETY * QUALITY * RELIABILITY
The fabrication procedure includes working and test pressure guidelines for the finished assembly as well. This allows the sales engineer to determine with his customer the “hose system” working pressure as hose, fitting, and crimping/banding procedures all affect the final rated working and test pressures.
INTERACTIVE SELECTION TOOL
SAFETY * QUALITY * RELIABILITY
Specification Exam Content
• Assembly components– Hose, hose construction– Couplings, fittings, accessories– Materials
• Assembly Dimensions• Attachment Methods• Safety• Production Testing• Marking, Packaging & Shipping• Documentation
SAFETY * QUALITY * RELIABILITY
Sample Specification Exam Questions
SAFETY * QUALITY * RELIABILITY
SAFETY * QUALITY * RELIABILITY
SAFETY * QUALITY * RELIABILITY
Taking the Exams• Companies must assign a training/exam
coordinator who will be responsible for– Setting up a computer in the local office to access the
exams– Purchasing and assigning exam codes ($59/exam, $49
each for a set of 5, and $39 each for a set of 10)– Tracking exam code usage– Receiving/communicating exam results or notifying the
NAHAD office of which manager should receive the results
• Exams must be taken in the office (not at home)• Exams are open-book and should take about one
hour to complete, although two hours are allowed• Results are pass/fail, not specific scores
SAFETY * QUALITY * RELIABILITY
Who should take the exams?
• Those who can leverage the advantages of hose assembly standards with customers– Inside/Outside Sales– Other customer-facing personnel
• Those impacting hose assembly quality and safety– Technical support– Warehouse personnel– Welder/assemblers– Fabricators– Managers
SAFETY * QUALITY * RELIABILITY
Hose Assembly Guidelines Design & Fabrication Exams
• Create on-line testing for the Design and Fabrication Guides for each of the five NAHAD Hose Assembly groups, again using NOCTI
• Targeted at more technical employees – design, technical support, fabricators, more technical Sales, etc.
• Available NOW• On-line, multiple choice, 2 hours to complete, open
book, roughly 60-80 questions each• Copies of the on-line documents may be printed
for exam purposes
SAFETY * QUALITY * RELIABILITY
Training update – progress to date
Numbers of Certificates
Corrugated Metal
Industrial Composite Hydraulic Fluoropolymer
Specification 198 532 82 458 73Design/Fab 89 162 24 139 17
1774 Total
SAFETY * QUALITY * RELIABILITY
In the Works: Video Training
• Each Hose Assembly Group technical team to review their fab guide and note areas where videos would be useful training tools (completed for Industrial Hose)
• Obtain appropriate videos – could be done professionally, could be a member contest – approved by the technical teams
• Integrate those with the on-line fab guides and advertise to the membership
SAFETY * QUALITY * RELIABILITY
SampleSection from Industrial Fab Guide
D.How to Make the Assembly Static (Electrically) Conductive
After the hose has been squarely cut, pull the helical wire(s), static wire(s) approximately ½ inch, or expose the wire reinforcement enough to insure complete contact with the insert of the fitting. Bend the wire(s) towards the inside of the tube so that the wire(s) lay parallel to the axis of the hose to insure full contact with the insert of the fitting. The same procedure needs to be completed on both ends of the assembly to make the assembly electrically conductive. It is important to bend the wire(s) to make sure that they do not back out of the end of the hose.
When utilizing a staple, place the staple in direct contact with the static wire or wire reinforcement of the hose. Make certain the staple has the opposing leg towards the inside diameter of the hose to insure full contact with the insert of the fitting. The same procedure needs to be completed on both ends of the assembly to make the assembly electrically conductive. (click here to see this process)
SAFETY * QUALITY * RELIABILITY
Marketing - Creating visibility in the marketplace
Lead: Jim Reilly, GHX• Logo recognition• New tools & deliverables• Linkages with other Standards or
regulatory groups
Differentiation!
SAFETY * QUALITY * RELIABILITY
Assembly Guidelines Roadshows• Cleveland November 2006• Houston November 2007
Houston lessons– Sharing best practices
for Training and Marketing - leveraging Hose Assembly Guidelines to drive the business
• Roundtable discussions with peers
• Panel discussion “case studies” (highlights shortly)
Ideas:– Training Videos– Blogs– Recognition (hats,
uniform patches, etc.) in addition to certificates for exams
– Drive Logo Recognition
– Linkages with Other Standards/Regulatory Groups
SAFETY * QUALITY * RELIABILITY
New Logo
• Simple & consistent - helps drive logo recognition
• Downloadable from the NAHAD website• Uses limited only by your imagination!
SAFETY * QUALITY * RELIABILITY
New Marketing Deliverables
Tools to help you leverage the guidelines to drive your business
• Presentations (down-loadable and customizable)• Customer brochures• Listed Member Sales Presentation Kit• Counter mats• STAMPED order forms • New Logo:
– Hard Hat Stickers– Posters, patches and more…
SAFETY * QUALITY * RELIABILITY
Driving Visibility in the Marketplace: Linkages with other Groups –
Lauren Witter, Omni Services
• What– “Brand” recognition– Leverage Assembly Guidelines (when you
think “hose assemblies”, think “NAHAD”)
• Who (three phase project)– Major “National” customers – Standards Groups – Industry Associations & Trade Shows
SAFETY * QUALITY * RELIABILITY
ExamplesAmerican Concrete Pumping Association ACPA
American Petroleum Institute API
American Rental Association ARA
British Fluid Power Association BFPA
Canadian Gas Association CGA
Compressed Gas Association CGA
Concrete Pump Manufacturers Association CPMA
Concrete Pumping Industry Website CPC
Environmental Protection Agency EPA
Fire Dept. Safety Officers Association FDSOA
Food Processing Suppliers Association FPSA
Industrial Distributor Co-op IDCO
Mine Safety & Health Administration MSHA
National Association of Fire Equipment Dist. NAFED
National Fire Protection Agency NFPA
National Propane gas Association NPGA
Occupational Safety & Health Administration OSHA
Petroleum Equipment Institute PEI
Rubber Manufacturers Association RMA
National Assoc. of Emergency Vehicle Technicians, Inc. NAEVT
The National Biodiesel Board NBB
U.S. Coast Guard USCG
U.S. Department of Transportation DOT
Underwriters Laboratories, Inc. UL
SAFETY * QUALITY * RELIABILITY
Trade Show Suggestions• Aviation Industry Expo
• Biodiesel Show
• CETA- Powerclean Show
• Conexpo- Conn/ AGG & IFPE
• Food Process Expo
• Mine Expo
• NPGA International Propane Expo
• Offshore Technology Conference
• PEI Convention at the NACS Show
• World of Concrete
SAFETY * QUALITY * RELIABILITY
What else is new
NAHAD website updates – making it easier• Separate section for the Guidelines• Includes direct links to the design/fab
guides, and to the exam information and order form
• Tips on getting started• Easy links to other resources for Listed
Members• NEW: Listed Member marketplace
www.nahad.org/guidelines
SAFETY * QUALITY * RELIABILITY
New Resources
• Guide for Custom Made Hose
• Hydraulic design/fab update
• Ducting Guide
• New Fittings Guide on the way
SAFETY * QUALITY * RELIABILITY
New Resources Guide for Custom Made Hose
Team:
Buddy Pepp, TITAN INDUSTRIESChad Rogers, SALEM - REPUBLIC RUBBERJames A. Dunchuck, SALEM - REPUBLIC RUBBER John H. Jeffreys, WATTEREDGE INDUSTRIAL HOSE, A DIV. OF WATTEREDGERon Chevalier, GOODYEAR ENGINEERED PRODUCTS CANADADonald Slowicki, HOME RUBBER CO., LPBill Thompson, TEXCELGary Wood, HBD ThermoidScott Moss, MOSS RUBBER
How to get one: $15 for Listed Members, $50 for non-Listed
SAFETY * QUALITY * RELIABILITY
New ResourcesHydraulic Design/Fab Updates
Team: Tony Cefalu, Motion IndustriesSteve Gray, ManuliTy Henry, ParkerZeke Metzler, RycoPaul Bieszczad, EatonLane Oltmanns, Gates
What changes were made and why
• Industry shifts in testing processes – added better testing sections
• Increased customer focus on quality and longer life of hose assemblies – beefed up the sections on cleanliness standards, and tools to help
• Added excellent section on failure modes – with great pictures
• Added suggested self-audit guide• Added more detail and pictures to
help with installation and routing issues
On-line documents available to Listed members via the NAHAD website
SAFETY * QUALITY * RELIABILITY
Listed Program Sub-Committee
Lead: Don Fritzinger, RW ConnectionCharter:• Recruitment of new Listed Members• Develop a tool that outlines the value
proposition of being a Listed member• Look at potential fee simplification
strategies for Listed member dues• Drive a process to support 100% of
manufacturers belonging to NAHAD to become Listed Members
SAFETY * QUALITY * RELIABILITY
Audit Task GroupLead: Mike Armbruster, Valley Belting & HoseCharter:• Determine verification processes to ensure Listed
members are adhering to Standards• Identify self-audit tools for the membership• “Duty to Educate” – what legal responsibilities
exist which may be supported by the Standards; help quantify the potential costs when companies fall short
• Ensure a process exists to regularly update the Standards
• Research and provide a list of independent testing facilities as a resource for the membership
SAFETY * QUALITY * RELIABILITY
New Audit Requirements
• Phase 1: All Listed Distributors will need to attest to the requirements by January 1, 2010 in order to continue to be Listed
• Phase 2: All Listed Distributors will need to attest to an additional set of requirements by January 1, 2011 in order to be Listed
• Phase 3 (future): Independent third party audit of the above
Announcing
SAFETY * QUALITY * RELIABILITY
Phase 1 Audit Requirements• Member of NAHAD and Listed Program• Can access the Listed Members Only portion of the NAHAD
website• Have a designated training/exam coordinator for their company• For each hose group in which the company does business, have
a minimum of one person per company who has successfully completed the specification and design/fab exams for that hose group
• Have at least one copy per location of the relevant Hose Assembly Guidelines Specification manuals
• Have the ability to access the on-line Design & Fab guides in each fabrication location
• Fabricates hose assemblies in conformance with the appropriate NAHAD Hose Assembly Guidelines Fabrication Guide in all fabrication locations.
SAFETY * QUALITY * RELIABILITY
Phase 2 Audit Requirements
• Possess the ability to effectively conduct the appropriate hydrostatic, electrical conductivity, or other tests of the finished assembly as specified in the relevant Hose Assembly Guidelines manuals.
• Maintain an appropriate record of regularly scheduled calibrations for any associated testing equipment.
• Maintain a company Quality Handbook or manual that conforms to the standards listed in the Hose Assembly Guidelines Specification Manual for all Hose Assembly groups in which they do business.
• For each hose group in which the company does business, have a minimum of one person per location who has successfully completed the specification and design/fab exams for that hose group
• Maintain a well organized and environmentally controlled hose inventory that meets or exceeds requirements for inspections and storage of hose outlined in the relevant Hose Assembly Guidelines Specification Guide(s).
• Utilize hose tagging or identification methods in conformance with the NAHAD Hose Assembly Guidelines Specification Guide(s).
SAFETY * QUALITY * RELIABILITY
Making the Guidelines Work For You – Resources & Case Study
Debbie Mitchell, Standards Manager, NAHADRobyn Henderson, Director Of Education, RGA-
Corporate
SAFETY * QUALITY * RELIABILITY
Getting Started with the Guidelines
• Become a Listed Member if your company isn’t already• Order Specification Manuals for employees to study
OR• Have them study the on-line Design & Fabrication
guides (get creative – start a study group)• Identify a Training Coordinator for your company• Order exams (you may combine Specification exam
orders with Design/Fab exam orders)• Take exams and get Certificates of Completion• Start marketing the heck out of it!
See the handout in your folder for additional information
SAFETY * QUALITY * RELIABILITY
How the Guidelines are being used
• Training and recognition for employees
• Safety procedures and manuals
• Quality assurance / Operations
• Marketing
SAFETY * QUALITY * RELIABILITY
TIPCO and the Guidelines – Corporate Quality Plan
TABLE OF CONTENTS1. Quality Philosophy: 32. Management Responsibility 43. Quality System 54. Requirements Review 55. Document and Data Control 66. Purchasing 67. Product Identification and Traceability 78. Process Control 79. Control of Inspection, Measuring and Test Equipment 710. Outbound Inspections 811. Control of Non-conforming Material and Products (Appendix F) 812. Corrective and Preventative Action 813. Control of Quality Records 914. Internal Quality Audits (Appendix G) 915. Training 9
SAFETY * QUALITY * RELIABILITY
Corporate Quality Plan“TIPCO serves a wide variety of markets, customers and
industries. This diversity has led us to form a quality program that maintains the flexibility to address our client’s needs in a cost effective and efficient manner. In order to manage and implement our program while maintaining and controlling costs we have established a requirements driven quality assurance / quality control program. Our baseline quality plan is designed to assure that products are safe and perform to general industry NAHAD standards.”
“Assembly requirements: TIPCO follows the NAHAD, Hose assembly guidelines in the fabrication of hose assemblies and in the selection of components. All hose assembly requests are verified to assure consistency with these guidelines. “
SAFETY * QUALITY * RELIABILITY
New Marketing Deliverables• Updated Customer Presentations (down-
loadable and customizable)• Tri-Fold Brochure outlining the value
proposition for doing business with a Listed Distributor (down-loadable & customizable)
• Listed Member Sales Presentation Kit• Counter mats• STAMPED order forms • New Logo:
– Hard Hat Stickers– Posters, patches and more…
SAFETY * QUALITY * RELIABILITY
New Deliverables Listed Member Sales Presentation Kit
• Includes:– Sexy folder– Sell sheet – customizable template to spiff up customer
communications – Marketing Tri-fold – customizable template outlining the
value-add of doing business with a NAHAD Listed member– Guidelines for Dummies– Frequently Asked Questions sheet regarding the exam
process – Order Form
• How do I get one?Order off of the NAHAD website - one pack of 20 for $25
SAFETY * QUALITY * RELIABILITY
Case Study:RGA and the Guidelines
Setting RGA apart from the competition as a value added service provider – safety, quality, reliability
Consistency of operations and processes across all locations
• Driven top down, across all locations• Focal point in place to drive – Robyn Henderson, training director,
also on the hook for tying in marketing, sales literature, customer documentation…
• Strategy: everyone trained, then spreads the word to customers– NAHAD and Goodyear/STAR logos on everything– Notepads, quotes, delivery tickets– “This hose assembly was fabricated according to NAHAD standards
XYZ…”– “Hey, what does this mean??” – opens the door to talk about
standards and the value of doing business with a Listed company– Determine which customer roles will see the most value in the
Guidelines and target them
SAFETY * QUALITY * RELIABILITY
RGA Culture Change• Heavy support from the top• Testing first
– Even the old timers learned something new
574 Total Phase I - 307(Spec Manuals)
Phase II - 267(Design/Fab)
I/S Sales 100 83
O/S Sales 101 83
Shop 66 61
Managers 40 40
• Roadtrip – talk it up, how’s it going??
• Company-wide webinar to reinforce importance, roles & resources, and next steps, including marketing support
SAFETY * QUALITY * RELIABILITY
Guidelines Value-Add for RGATraining• Increases relevant knowledge and skills for employees• Creates a baseline of knowledge for the company – consistent across everyone:
inside/outside sales, warehouse, management, shop floor• Consistent language and expectations for everyone involved with the business• Inspires customer confidenceMarketing• Educate Sales to ensure they’re finding the right person to sell to – shorten the sales
cycle• Marketing materials to support the sales process – real, delivers value• Future: industry-specific
target specific customer roles such as Safety managers; customized brochuresOperations• Supports growth at RGA – bringing on new locations – consistent operations• Build and test the same way every time – consistency, dependability for the customer• Quality control, safety on the job• Customer relationship management software – can track call reports and use of NAHAD
& Guidelines – track usage and progress centrally
Competitive edge in today’s economy – any advantage helps
SAFETY * QUALITY * RELIABILITY
RGA – Lessons Learned
• Creating a new culture doesn’t happen overnight (15-16 months and counting)
• The Guidelines don’t matter to every customer
• It’s critical to educate the sales force so they can educate their customers about the value of the Guidelines and why they should do business with a Listed Distributor
• This is an on-going process
SAFETY * QUALITY * RELIABILITY
Case Studies: Manufacturers & the Guidelines
Manufacturers: Goodyear/STAR program
Dixon Training Truck
SAFETY * QUALITY * RELIABILITY
Goodyear/STAR – why adopt the Hose Assembly Guidelines?
Demonstrates value of distribution in the supply chain when linked to NAHAD.
– Consistent quality– Consultant level technical support– Total cost reducing value – Inventory where needed
SAFETY * QUALITY * RELIABILITY
• Star Training provided to GAD’s– Access NAHAD– NAHAD Hose Assembly Specification Exam– Emphasis on guidelines and standards
• Other Training Items– HoseTrakker– StarLink– UL Audit/Application and Certification Process
Star Training & Standards
SAFETY * QUALITY * RELIABILITY
Program Requirement Market Implication
NAHAD hose assembly guidelines Standard everyone can agree to
RMA handbook Enforces principals of standards
4” crimping capability Service, uniformity and quality
Hydrostatic and Conductivity testing Service, uniformity and quality
Independent UL verification Network validation through yearly audits
Star Requirements and Impact
NAHAD Guidelines and Implications
SAFETY * QUALITY * RELIABILITY
Goodyear/STAR – why adopt the Hose Assembly Guidelines?
• Establishes a minimum industry standard for NAHAD members that wish to participate as coupled hose distributors.
• Establishes a consistent procedure for uniformity of assembly fabrication and design.
• Provides a low cost training program for NAHAD members to use for their associates.
• Provides a low-cost quality system for members. • Provides a certificate program for NAHAD members to
recognize and/or reward associates.• NAHAD will increase awareness of the assembly guidelines.• Strengthens image of industrial hose industry in
manufacturing markets and public arena.• Develops a strong image for NAHAD members in the
marketplace.• Instills end user confidence in products built using NAHAD
guidelines. Steers end users to NAHAD-linked distributors.
SAFETY * QUALITY * RELIABILITY
Case Study: The Customer’s Perspective
GHX and Marathon Oil
Tipco and General Dynamics
SAFETY * QUALITY * RELIABILITY
Wrapping Up
• Improve the quality, safety and the reliability of products in the hose industry.
• Provide enhanced employee training and recognition opportunities.
• Create marketing advantage for participating NAHAD Members.
• Feedback on today?
Thank you for attending!
SAFETY * QUALITY * RELIABILITY