Horizon 2020-01-28آ  Horizon Collaborate is a Unified Communications and Collaboration (UCC) service,

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  • Horizon

    iOS Soft Client User Guide

  • The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only. It shall not be published, disclosed or reproduced wholly or in part to any other party without our prior written consent. Gamma has made all reasonable efforts to ensure the accuracy and validity of the information provided herein and we make no warranties or representations as to its accuracy. Gamma should be notified of all requests for disclosure of Gamma supplied information under the Freedom of Information Act.

    Version Date Description

    1.0 01/08/2017 Document created for the academy

    1.1 30/08/2017 Updated document in readiness for iOS 11, R22 Client release and rebranded imagery

    1.2 24/07/2018 Updated document in readiness for R22.5.2 Client release and imagery

    2.0 27/02/2019 Removal of IM&P

    3.0 18/03/2019 Updated for Collaborate launch

  • Horizon | iOS Soft Client User Guide

    © Gamma 2018. All rights reserved. Confidential.

    Page 3 of 21

    Contents

    Introduction ....................................................................................................................................... 4

    Getting Started.................................................................................................................................. 4

    Minimum System Requirements ................................................................................................... 4

    How does the client work? ............................................................................................................ 4

    Number Presentation .................................................................................................................... 5

    Installation ..................................................................................................................................... 5

    Signing in ...................................................................................................................................... 6

    Basics ........................................................................................................................................... 6

    Contacts ............................................................................................................................................ 7

    Making a Call ................................................................................................................................ 7

    Dial pad ............................................................................................................................................. 8

    Pull/retrieve call ............................................................................................................................ 8

    History ............................................................................................................................................... 9

    Standard Features .......................................................................................................................... 10

    Call Settings ................................................................................................................................ 10

    Collaborate Bolt-on Features .......................................................................................................... 14

    Installation of the Horizon Smartphone App (Beta) for the iPhone ............................................ 14

    Logging into the Beta Client ....................................................................................................... 15

    How to restore the previous version of Horizon Smartphone App ............................................. 15

    Where can I find my username credentials? .............................................................................. 16

    What if I cannot remember my password? ................................................................................. 17

    What if my credentials do not match the system? ...................................................................... 18

    Troubleshooting .............................................................................................................................. 19

    Mobile Data Access .................................................................................................................... 19

    Feedback ........................................................................................................................................ 21

  • Page 4 of 21

    Horizon | iOS Soft Client User Guide

    © Gamma 2018. All rights reserved. Confidential

    Introduction

    The Horizon clients have been designed to be used in conjunction with the core Horizon service,

    and allow connection of either a PC or Mac desktop/laptop device, and/or connection of devices

    using iOS (Apple) and Android operating systems, such as tablets and mobile phones.

    The clients provide additional features through an easy to use software client, such as:

     Soft Phone

     Management of your existing Horizon account

    This document is designed to explain the core functionality of the PC Softclient as well as the steps

    required to get it installed.

    Where further information is required on specific Horizon features or functions, please refer to the

    Horizon user guide.

    Getting Started

    Minimum System Requirements

    The iPhone client is supported on the following devices:

     iPhone 5

     iPhone 5C

     iPhone 5S

     iPhone 6

     iPhone 6+

     iPhone 7

     iPhone 7+

     iPhone 8

     iPhone X

    It will run on iOS 9, iOS 10 and iOS 11.

    How does the client work?

    On Horizon, your user account can be shared across your IP handset, your desktop client, and

    mobile client, if applicable. This means that if a call is delivered to your user account, it will access

  • Horizon | iOS Soft Client User Guide

    © Gamma 2018. All rights reserved. Confidential.

    Page 5 of 21

    all clients attached to the service, as well as your IP handset. This allows you to take the call using

    a device of your choice.

    Similarly, if you choose to adjust the call settings for your user account through the client, this will

    then be implemented across both your IP handset and the Horizon web interface.

    Please remember, you must log out of any client that you do not wish to be contacted on. For

    example, if you prefer to take calls using your IP handset rather that your desktop, you simply need

    to log out of the desktop client. Implementing Do Not Disturb (DND) will prevent calls coming to

    your extension across all devices.

    Where you need to login to a single account with multiple devices of the same type at the same

    time (i.e. laptop and desktop using the desktop client, or mobile phone and tablet using the mobile

    client), calls will be delivered randomly to any of the logged-in devices. It is recommended that,

    where the intention is to use multiple devices, users must logout of each device when moving

    between them, so that only one device of each client type is logged-in at any one time.

    Number Presentation

    Number presentation within the Horizon client mimics that set in the Horizon system. As such, if a

    user generates a call from the Horizon client, this will output the number presentation assigned to

    the user's Horizon account.

    An option to hide the number for outbound calls is available within the settings.

    Installation

    The Horizon application can be located within the Apple App Store. Search

    for "Gamma" and scroll down to find the Horizon Smartphone App. Click

    "Get" and the app will download and install.

  • Page 6 of 21

    Horizon | iOS Soft Client User Guide

    © Gamma 2018. All rights reserved. Confidential

    Signing in

    Enter your client username and password. Please note, these are different

    credentials from the Portal login details. Please speak to your Administrator if you

    don't have your log in details.

    The password is 35 characters long. It is recommended to copy this from the

    iPhone's email.

    You can show the password while you are typing it by tapping the eye icon. You

    can also set the App to remember the password and sign into the client

    automatically when your device starts.

    You will then be asked a series of questions about accessing your devices contacts and

    microphone etc which we recommend you accept and then be asked to set the number

    for the device, this should be updated with the mobile number of the device.

    Basics

    The main view contains several tabs that present information about the

    contacts and communications options available as follows:

    View your buddy list, local contacts or search for directory

    contacts

    Make calls

    View incoming, outgoing and missed calls

    Access to Call settings, Preferences, About and Help